Dear Ms. M., Thank you for taking the time to share your detailed feedback following your stay at Rixos Downtown Antalya and for your continued loyalty as an ALL Accor Silver member. We are delighted to know that you enjoyed the beautiful view and balcony from your room and that so many aspects of your stay received your highest appreciation. In particular, your perfect scores for the service of our team, cleanliness, breakfast selection and Wi-Fi are greatly valued. We are especially pleased by your kind words about our Housekeeping team, whom you described as “perfect”, and we will be delighted to share this recognition with our colleagues. At the same time, we regret that the noise from the air-conditioning system affected your comfort, particularly during the night. Although our team attended to the matter and an improvement was achieved following the second intervention, we fully understand that uninterrupted rest is an essential part of a comfortable stay and regret that this aspect did not entirely meet your expectations. We also greatly appreciate your recognition of our sustainability efforts, including the flexibility offered to guests regarding towel and bed linen changes. Thank you once again for your balanced and valuable feedback. We are pleased that the overall service and hospitality of our team left a positive impression, and we hope to have the pleasure of welcoming you back to Rixos Downtown Antalya for an even more comfortable and enjoyable stay. Warm regards,

Dear Ms. D. W., Thank you very much for sharing such a wonderful and heartfelt review following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you had a fantastic stay and enjoyed the delicious and varied culinary offering, welcoming atmosphere and the friendly, professional service of our team. It is especially pleasing to hear that you and your family felt comfortable and at ease throughout your stay, and that you appreciated our well-maintained facilities and location. Your generous recommendation means a great deal to us and is a wonderful recognition of the experience our entire team strives to create for our guests. We also appreciate your note regarding the cleanliness of some of our public restrooms. Your observation has been shared with the relevant team for additional attention, as maintaining a consistently high standard across all guest areas is very important to us. Thank you once again for your trust, recommendation and valuable feedback. We would be delighted to welcome you and your family back to Rixos Downtown Antalya and create another relaxing and memorable experience for you. Warm regards,

Dear Mr. C., Thank you very much for taking the time to share such detailed feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are delighted to know that you enjoyed the overall experience, particularly the immaculate condition of the hotel, the spacious and well-maintained room, and the attentive service of our team. It is especially pleasing to hear that our lifeguard was such a great help throughout your stay. Your kind recognition is truly appreciated and will be shared with our colleagues. We also value your comments regarding our culinary offering. Our All-Inclusive concept is designed to provide our guests with a varied selection throughout the day, and our culinary teams continuously work to maintain both variety and quality across our breakfast, lunch and dinner services. We regret that on this occasion the variety and temperature of some dishes did not fully meet your expectations. Your suggestions regarding a wider breakfast selection, including more options familiar to British guests, as well as your observations about the buffet presentation, have been shared with our Food & Beverage and Culinary teams for further attention. We have also carefully noted your comments regarding buffet hygiene and guest handling of food. While the cause of any individual discomfort cannot be determined from feedback alone, we take such observations seriously. We would always encourage our guests to contact our Guest Relations team during their stay whenever they experience any discomfort or have concerns regarding food or service, so that we can promptly understand the situation, provide the necessary support and take appropriate action. Your comments have also been shared with the responsible team, particularly regarding buffet protection and the overall guest experience around the food stations. It is wonderful to see that, alongside your culinary observations, you rated our cleanliness, team, Wi-Fi, arrival and departure experience very highly, and that you also appreciated our sustainability efforts and ALL Accor programme. These positive comments mean a great deal to us. Thank you once again for your constructive and balanced feedback. We sincerely hope to have the pleasure of welcoming you and your family again and providing an experience that reflects the high standards you appreciated while also addressing the areas you highlighted. Warm regards,

Dear Ms. Najat, Thank you very much for your wonderful review and for sharing your detailed feedback following your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are delighted to know that you had such a pleasant experience and that you were highly satisfied with our location, accommodation, cleanliness, service, pool, bar and overall hospitality. Your perfect overall rating and recommendation are a wonderful recognition for our entire team. We are especially grateful for your kind words about Mr. Mehmet Sonocak. We will be pleased to share your appreciation with him, as such recognition is a great motivation for our colleagues. We also appreciate your thoughtful note regarding the shaving set, cotton pads and other in-room amenities. As part of our sustainability and responsible tourism approach, our hotel follows a concept whereby certain consumable amenities are provided upon request. This practice is intended to reduce environmental impact while maintaining our guests’ comfort. All necessary amenities remain available and can be provided whenever requested. At the same time, we have shared your feedback with the relevant department for additional attention to how this concept is communicated to our guests and to ensure a smooth and comfortable service experience. Thank you once again for your kind recommendation and valuable feedback. We would be delighted to welcome you back to Rixos Downtown Antalya and create another wonderful stay for you. Warm regards,

Dear Ms. F., Thank you for taking the time to share your detailed feedback following your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are pleased to know that you were overall happy with your stay and particularly appreciated our cleanliness and team. We are especially grateful for your kind words about our Housekeeping colleague caring for Room 521. Her warm and cheerful approach is truly appreciated, and we will be delighted to share your recognition with her. We regret that some aspects of the breakfast experience did not meet your expectations towards the end of your stay. Your comments regarding the omelette preparation and bread have been shared with our Food & Beverage team, particularly as you had raised these points during your stay. We have also noted your feedback regarding the Pool Bar service and regret that the interaction did not reflect the welcoming hospitality we aim to provide. Your comments have been shared with the relevant team. We appreciate your suggestion regarding our bicycles and understand your preference for a lower-floor room. Room allocation is subject to availability and the booked category, but such preferences are always taken into consideration whenever possible. Thank you once again for your balanced feedback and for recognizing the positive aspects of your experience. We would be delighted to welcome you back and provide you with an even more seamless stay. Kind regards,

Dear Mr. K., Thank you very much for your wonderful feedback and for choosing Rixos Downtown Antalya – The Land Of Legends Access for your holiday. We are delighted to know that you experienced our hotel as a relaxing place to vacation and that you felt every detail had been thoughtfully considered. Your kind words about the professional and courteous service of our team mean a great deal to us. We are especially pleased that you enjoyed a refreshing and wonderful week with us. Your 100/100 overall rating, 10/10 recommendation and excellent scores for cleanliness, breakfast, service, Wi-Fi and our sustainability efforts are a wonderful recognition for our entire team. Thank you once again for sharing your experience. We would be delighted to welcome you back to Rixos Downtown Antalya for another relaxing and memorable holiday. Warm regards,

Dear Ms. S., Thank you very much for your wonderful and detailed review of your family holiday at Rixos Downtown Antalya – The Land Of Legends Access. We are delighted to know that you had such a lovely week with us and enjoyed our beautiful hotel, the variety of activities and the facilities available for both children and adults. It is especially pleasing to hear that Rixy Kids Club made such a positive impression and that you appreciated the shallow pool, which provides a comfortable option for children of different ages. We are also very happy that you enjoyed our dining offering, cocktails, ice creams, beach and your visit to The Land of Legends. Your kind words about our skating team are greatly appreciated. It is equally wonderful to know that your birthday was made special during your stay and that your children received a thoughtful gift upon departure. We truly value your constructive suggestions regarding the variety of dining options, the service speed at the Pool Bar and the possibility of additional benefits for food and beverages at The Land of Legends. Your comments have been shared with the relevant teams for consideration as we continuously look for ways to further enhance the guest experience. We have also noted your concern regarding the placement of shisha equipment and the visibility of hot charcoal in an area used by families. Guest safety is always important to us, and your observation has been forwarded to the responsible team for review. Regarding evening entertainment, our hotel follows a relaxed city-resort concept, with live music and selected activities designed to complement a comfortable and family-friendly atmosphere. We nevertheless appreciate your perspective, particularly as you are accustomed to the different entertainment style offered by resorts in Belek. Thank you once again for your 10/10 recommendation and for sharing such thoughtful and balanced feedback. We are truly pleased that you and your family had a wonderful holiday and would be delighted to welcome you back to Rixos Downtown Antalya for many more memorable moments. Kind regards,

Dear Mr. K., Thank you for taking the time to share your detailed feedback following your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are pleased to know that you enjoyed our convenient location, the friendly approach of our team and the overall comfort of your stay. Your excellent ratings for cleanliness, Wi-Fi, check-in and departure are particularly appreciated. We are also delighted by your kind recognition of Anita, whose attentive and cheerful service during breakfast and lunch clearly made a positive impression. We will be very happy to share your appreciation with her. We also value the constructive observations you have shared. Regarding our dining experience, we are pleased that you enjoyed the overall offering, while we regret that the selection available towards the end of breakfast and dinner did not always meet your expectations. Our buffet is replenished throughout the service periods, and your comments regarding variety and availability of individual items have nevertheless been shared with our Food & Beverage team for additional attention. We have also noted your experience at the meat restaurant and will pass your comments to the relevant culinary team. Your remarks regarding the room amenities, particularly the bed linen and curtains, are equally important. We regret that these details affected your comfort during the stay, and the relevant departments have been informed so that such points can be monitored more closely. We also appreciate your suggestion regarding clearer buffet labelling. With a diverse international selection, providing clear information about dishes is especially important, and we will review this aspect with the team to make it easier for our guests to identify and enjoy the available choices. Thank you once again for recognizing the positive aspects of your stay and for sharing such balanced and useful feedback. Your 80/100 overall rating and 7/10 recommendation are valuable to us, and we hope to have the pleasure of welcoming you and providing an even more seamless experience on a future visit. Kind regards,

Dear Mr. B., Thank you very much for sharing your kind feedback and for choosing Rixos Downtown Antalya – The Land Of Legends Access. We are delighted to know that you enjoyed our location, facilities and, above all, the genuine dedication of our team. Your 100/100 ratings for our service, cleanliness, breakfast, arrival and departure are a wonderful recognition of the care our colleagues put into creating a comfortable experience for our guests. We are especially pleased that Chef Deepesh’s Indian cuisine was a highlight of your stay. Your special appreciation of Deepesh, our buffet restaurant team and Doradanta from the Pool Bar is truly valued. Doradanta’s attentive service on roller skates is certainly one of the distinctive touches that can make time by the pool even more enjoyable. We have also taken note of your comment regarding the room and the importance of ensuring that every detail is carefully checked before a room is made available. We regret that this aspect did not fully meet your expectations, and your feedback has been shared with the relevant team for additional attention. Thank you once again for your generous feedback, your 10/10 recommendation and for taking the time to recognize the colleagues who contributed to your stay. We would be delighted to welcome you back to Rixos Downtown Antalya and provide you with another memorable experience. Kind regards,

Dear Ms. I., Thank you very much for your wonderful review and for choosing Rixos Downtown Antalya – The Land Of Legends Access for your holiday. We are delighted to know that you had such a lovely stay and enjoyed our beautiful location, comfortable accommodation, cleanliness and delicious culinary offering. Your 100/100 ratings across all areas are a wonderful compliment to our entire team. We are especially touched by your kind words about our colleagues. Knowing that the friendliness, helpfulness and genuine care of our team contributed to your enjoyable holiday means a great deal to us, and we will be very happy to share your appreciation with everyone. Thank you once again for your perfect rating, warm recommendation and lovely feedback. We are truly delighted to hear that you would like to return, and we look forward to welcoming you back to Rixos Downtown Antalya for another wonderful stay. Kind regards,

Dear Mr. A. O., Thank you very much for your wonderful review and for choosing Rixos Downtown Antalya – The Land Of Legends Access for your family holiday. We are truly delighted to know that your experience was even better than you expected and that you enjoyed the cleanliness, beautiful surroundings, services and overall atmosphere of our hotel. We are especially pleased by your kind words about our team and your recognition of their professionalism, respectful approach and service. This appreciation means a great deal to us and is a wonderful motivation for all our colleagues. Your perfect 100/100 rating and 10/10 recommendation are a great compliment to our entire team. We sincerely hope to have the pleasure of welcoming you and your family back to Rixos Downtown Antalya and making your next holiday just as enjoyable. Kind regards,

Dear Ms. H., Thank you very much for taking the time to share your feedback and for choosing Rixos Downtown Antalya – The Land Of Legends Access for your holiday. We are delighted to know that you enjoyed the attentive service of our team and found our hotel clean, comfortable and well maintained. Your 100/100 ratings for our accommodation, team and check-out are particularly appreciated. We are also very pleased that our Guest Relations team made such a positive impression on you, and we will gladly share your kind recognition with our colleagues. We regret, however, that the temperature of some dishes did not meet your expectations, particularly during your à la carte experience. We understand that the quality and proper serving temperature of food are important parts of an enjoyable dining experience. Your comments have been shared with our Food & Beverage and culinary teams for further attention, as we continuously monitor these aspects of our service. At the same time, we greatly appreciate your positive assessment of the overall service and your 9/10 recommendation. Thank you for recognising the efforts of our team and for helping us identify an area where we can further strengthen the guest experience. We sincerely hope to have the pleasure of welcoming you back to Rixos Downtown Antalya and providing you with another enjoyable and memorable stay. Kind regards,

Dear Sophie, Thank you so much for your wonderful review and for choosing Rixos Downtown Antalya – The Land Of Legends Access for your holiday. We are delighted to know that you had such an amazing stay and especially enjoyed the variety of our buffet, with different selections each evening. We are also pleased that you appreciated the option of enjoying your meals outdoors in a designated non-smoking area, as well as the comfort of your room and our convenient location near the beach and promenade. Your kind words about our team mean a great deal to us. We are especially happy to hear that Anna from our Entertainment Team made your holiday even more enjoyable through the daily darts sessions and aqua aerobics. We will be delighted to share your appreciation with her. It is wonderful to know that you also enjoyed your à la carte dining experience — and we are thrilled that the chocolate fondant made such an impression! We appreciate your suggestion regarding the opportunity to enjoy this experience more than once and will gladly share your feedback with the relevant team. We are equally pleased that complimentary access to The Land of Legends added something special to your holiday. It is one of the unique benefits of staying with us and we are happy that you found it valuable. Thank you once again for your perfect rating, kind recommendation and lovely feedback. We truly hope to welcome you back to Rixos Downtown Antalya again soon and create many more memorable moments for you. Kind regards,

Dear Mr. B., Thank you very much for your wonderful review and for choosing Rixos Downtown Antalya – The Land Of Legends Access for your week-long stay. We are truly delighted to know that you had such a happy and enjoyable experience with us, and that our food, drinks, facilities and attentive service contributed to making your holiday so memorable. Your 100/100 ratings across every category and your 10/10 recommendation are an exceptional complement to our entire team. We are especially grateful for your kind recognition of Medini Shahin. Knowing that his genuine interest in your feedback and personal attention helped make your experience even more enjoyable is particularly meaningful to us. We will be delighted to share your appreciation with him. Thank you once again for your generous feedback and for recognizing the care our team puts into every guest experience. We sincerely hope to have the pleasure of welcoming you and your partner back to Rixos Downtown Antalya for another exceptional stay. Kind regards,

Dear Ms. M., Thank you very much for your wonderful feedback and for choosing Rixos Downtown Antalya – The Land Of Legends Access for your family holiday. We are truly delighted to know that you had such an amazing experience with us. Your 100/100 ratings for your accommodation, cleanliness, breakfast, our team, Wi-Fi and sustainability efforts are a wonderful recognition of the care and quality we strive to provide throughout the guest journey. A special thank you for mentioning our restaurant waiters. Their attentive and friendly service plays an important part in creating memorable dining experiences, and we will be very pleased to share your kind words with the team. We also greatly appreciate your 8/10 recommendation and your positive overall impression of the hotel. Thank you once again for sharing your experience. We hope to have the pleasure of welcoming you and your family back to Rixos Downtown Antalya for many more wonderful moments. Kind regards,

Dear Mr. H., Thank you very much for sharing your detailed feedback and for choosing Rixos Downtown Antalya – The Land Of Legends Access for your stay. We are particularly pleased that you described the hotel as fantastic and highlighted our service so positively. Your recognition of our team, and especially your kind mention of Mehmet Sonocak, means a great deal to us. We will be delighted to share your appreciation with him. We have also carefully noted your observations regarding Room. As a year-round City Resort, the ongoing maintenance and phased renewal of our rooms and facilities form an important part of our continued efforts to enhance the guest experience. Your comments regarding Wi-Fi speed and the variety of the main restaurant’s dinner selection have likewise been shared with the relevant teams. We appreciate your perspective, particularly regarding the range of choices you would have liked to see during dinner. We are also grateful for your feedback as an ALL Classic member and for your observations regarding our sustainability initiatives. Such considered feedback helps us continue refining the details of the Rixos Downtown Antalya experience. Thank you once again for your valuable comments and for the kind recognition of our service. We sincerely regret that certain aspects did not fully meet your expectations, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay. Kind regards,

Dear Mr. R., Thank you very much for your exceptional review and for choosing Rixos Downtown Antalya – The Land Of Legends Access. We are delighted to know that your stay was such an enjoyable and memorable experience. Your generous recognition of our team across every area of the hotel is particularly meaningful to us. From our Housekeeping and Kitchen colleagues to our Restaurant, Bar, Reception and Management teams, it is wonderful to know that their dedication and attentive service contributed to making your holiday truly special. Your outstanding 100/100 overall rating and 10/10 recommendation are a remarkable compliment to our entire team. We are equally pleased that you appreciated the recognition you received as an ALL Accor Classic member and our commitment to sustainability, as well as your experiences at our Pool Bar, Panoramic Restaurant, bars, pool, Fitness Centre, Concierge Service and treatment facilities. Your words that you would give us “11” if possible, together with your plans to return next year, are among the finest compliments we could receive. We look forward to welcoming you back to Rixos Downtown Antalya and creating another exceptional experience for you. Thank you once again for your trust, loyalty and generous appreciation. Warm regards,

Dear Ms. S., Thank you very much for your wonderful review and for choosing Rixos Downtown Antalya – The Land Of Legends Access for your family holiday. We are truly delighted to know that you had a perfect vacation with us and that everything contributed to such a positive experience. Your 100/100 overall rating and 10/10 recommendation are a wonderful compliment to our entire team and a great source of motivation. It is especially pleasing to know that you were fully satisfied with your accommodation and cleanliness, and that you also enjoyed your dining experiences at our Panoramic Restaurant, as well as the Tropical Bar and our pool. We are equally grateful for your excellent ratings of our sustainable food initiatives and our efforts to reduce single-use plastics. As a Classic ALL Accor member, we are particularly pleased that you rated the recognition you received during your stay at 100/100. We greatly value your loyalty and are happy that being part of the ALL programme added positively to your experience. Thank you once again for your kind words, excellent ratings and recommendation. We hope to have the pleasure of welcoming you and your family back to Rixos Downtown Antalya for another perfect holiday. Kind regards,

Dear Mr. D. L., Thank you very much for your wonderful review and for choosing Rixos Downtown Antalya – The Land Of Legends Access for your family holiday. We are delighted to know that your first All-Inclusive experience was such a great one and that you enjoyed the quality of our food, cleanliness, facilities and, above all, the friendly and attentive hospitality of our team. Receiving a perfect 100/100 overall rating and a 10/10 recommendation is a truly wonderful compliment. We are also very pleased that you felt able to relax and enjoy your holiday without having to worry about a thing — this is exactly the experience we aim to create for our guests. As a Classic ALL Accor member, we are equally happy to know that you rated your loyalty experience and recommendation at 10/10. Thank you once again for your kind words and trust. We sincerely hope to have the pleasure of welcoming you and your family back to Rixos Downtown Antalya for another wonderful holiday. Kind regards,