Rixos Downtown Antalya

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Rixos Downtown Antalya 5 stars

Customer review rating (ALL Rating) 4.5/5 1,928 reviews

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Description

Hotel extras

  • Central location

  • Meetings & Events

  • Free transfer & access to The Land of Legends

  • Sports Hotel

Hotel location

Rixos Downtown Antalya

Sakip Sabancibulvari, Sakip Sabanci Bulvari Falez Mevk, Muratpasa Antalya
07050 ANTALYA
Turkey

Telephone +90 242 249 49 49

Fax +90 242 249 29 00

Contact email

  • By plane

    ANTALYA AIRPORT At 18km / 11.18 miles

GPS:36.88463, 30.66988

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Rixos Downtown Antalya

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,928 reviews

TripAdvisor Rating  4.5/5  2,501 reviews

Good stay

Customer review rating 5.0/5

Abdulla A. Families - Confirmed reviews ALL

Its really was good stay , but hope from you to help me back my money by sending an email to wego to review that i have only one reservation because at first i booked a room from 4/5/2022 to 8/5/2022 then i reserved a room from 2/5/2022 to 8/5/2022 and canceled the first one , but they didnt canceled the first one hope from u to help me to back my money. By told them that i only have one book .

Dear Abdulla A., We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Çok eksikleri olan bir tesis

Customer review rating 2.5/5

Goker N. Couples - Confirmed reviews ALL

The hotel doesnt have a beach. If there is a separate beach very far from the hotel, we cant say the hotel has a beach The furnitures at the rooms are old The elevator to the beach is owned by antalya municipality not by the hotel. The elevator went off for a short period The hotel promotes the land of legends but they only have 1 shuttle in a day. At night we tried but couldnt. So they shouldnt promote if they cant provide more shuttles The location of the hotel is not good for a summer holiday. Belek is the best Only good thing is that minibar is included

Dear Mustafa n., Thank you for taking the time to tell us about your experience at the Rixos Downtown Antalya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for your comments. We tried to reach you in order to get more detailed information from you, but unfortunately we could not reach you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fabulous location

Customer review rating 5.0/5

Keith W. Couples - Confirmed reviews ALL

Are flight was canceled an easyJet put us up in your hotel for the night , The staff were excellent, food great, room with a view never too forget, Fabulous hotel would pay to go back

Dear William w., We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards,

Outstanding

Customer review rating 5.0/5

Andrew A. Business - Confirmed reviews ALL

Excellent facilities, clean well kept rooms, very friendly and approachable staff, well maintained hotel and premises, outstanding selection of food and beverages, pools and surrounding area and bars clean tidy and well kept. An overall fantastic experience and would love to stay here again.

Dear Andrew A., We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing

Customer review rating 5.0/5

Muna Families - Confirmed reviews ALL

Alot of activity for kids Many facilities Big rooms Amazing pool Kids area is awesome

Dear Mona A., We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very close to old city & city museum

Customer review rating 5.0/5

Mansour Couples - Confirmed reviews ALL

The best was the taff the hospitality was amazing & all was excellent .. pleaennt hotel

Dear Mansour A., We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location / hotel - but not all staff motivated. Cats in the restaurant areas is a big issue

Customer review rating 2.5/5

Serkan M. Families - Confirmed reviews ALL

While the hotel and facilities are excellent, some staff did not seem extremely motivated / client oriented. I have allergies to the cats and complained few times around the cats in the restaurant areas - and no solution was possible. We were offered to have meals in the Alacart lounge - but cats were there as well and the service was slow.

Dear Serkan, First of all, we would like to thank you for your review by evaluating various aspects of your stay. As Rixos Downtown Antalya; We accept the feedback of our guests as a route to perfect our service quality. By sharing your views, we can improve our services and maintain our claim to excellent service. Our location in the heart of Antalya has been the favorite of many of our guests with its proximity to the center and its unique nature view. Since the garden of our facility is intertwined with nature, it is also a home for many of our animal friends. You can see birds, fish and turtles in our garden. There is a cat and dog park near our hotel. In addition, cats, which are stray stray animals, frequently visit our hotel's garden. We are trying to keep this situation, which has developed as a result of the interest and feeding of our animal-loving guests, under control with our warnings about not feeding the animals you may see in various parts of our hotel. Stray animals, which are protected by the laws of the Ministry of Forestry, cannot be removed from their natural habitats. However, all precautions regarding the health of animals are taken by the contracted veterinarians. In addition, as a result of our research, you have informed us that you are uncomfortable with cats and we have learned that we are helping you in this regard. We hope to have the pleasure of welcoming your return to Rixos Dowtown Antalya in the near future. Kind Regards,

Customer review rating 5.0/5

Craig Solo - Confirmed reviews ALL

Wonderful hotel! This was a return visit, and it is even more beautiful and welcoming than I remembered.

Dear Craig Albert L., We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Sedat B. Business - Confirmed reviews ALL

Everything was good but I realized that I was charged 153€ instead of 119€ since I was given a land view room. Rooms are little bit old and needs renovation. Food was excellent.

Dear Sedat B., We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya. We would like to inform you that the hotel is undergoing a partial renovation of the rooms. We are sincerely sorry that you had any inconvenience during your stay in our hotel. Please contact us if you decide to visit Rixos Downtown again. Your comment on payment has been shared with our hotel managers. Necessary research will be done and action will be taken. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well Located

Customer review rating 3.5/5

Erman B. Families - Confirmed reviews ALL

Hello, The hotel is well located. The building is old and need maintenance. The food is good but not many variation. Entertainment is not good comparing the other hotels in Lara area.

Dear Erman B., Thank you for taking the time to tell us about your experience at the Rixos Downtown Antalya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Could be better

Customer review rating 3.0/5

Madalina Families - Confirmed reviews ALL

One of the three robes found in the wardrobe was very dirty. The drawers of the closet were also dirty, I had to clean them before putting the clothes. I called the reception and two cleaners came to the room. Tootbrushes were missing from bathroom. I asked at reception where can I buy a tootbrush for me (my husbund and my daughter took their owns in the trip) and found that these items should have been provided from the beginning. The pool was not heated in the last days of the stay as in the weekend when we arrived.

Dear Madalina B., Thank you for taking the time to tell us about your experience at the Rixos Downtown Antalya. We are upset that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are regret you found your robe dirty. Your comment has been shared with the housekeeping manager and hotel management, and necessary actions have been taken. During the daily cleaning of the room, old dental kits are taken and replaced with new ones. You can also obtain dental kits by calling the reception. Our heated pool is heated to 28-30 degrees depending on the air temperature. More heating means the production of microbes in the pool that can endanger the health of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent service

Customer review rating 4.5/5

Paul H. Couples - Confirmed reviews ALL

Really impressed with our stay with you. I’m really impressed especially with the service of the waiting and bar staff which made the hotel stay more like a stay at a family run hotel. The rooms are a little dated but the service outweighed this minor disappointment.

Dear Paul H., We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located to Antalya centre

Customer review rating 4.5/5

June H. Couples - Confirmed reviews ALL

All staff curtesy and friendly. Front desk helpful.

Dear June H., We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good food - friendly staff

Customer review rating 5.0/5

Sanjay S. Friends - Confirmed reviews ALL

Had a lovely 1 week holiday - amazing break - we have been to rixos sharm before - so know the Rixos hospitality - food and drinks superb at the beach and I all around the hotel - staff very friendly and helpful - lovely spa - overall wonderful experience - ******

Dear Sanjay S., We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic staff

Customer review rating 4.0/5

J. L. Couples - Confirmed reviews ALL

Wonderful hotel. Love the new beach club and views over the stunning Taurus mountains and beautiful beach. The front of house staff are wonderful - so cheerful, friendly and helpful. How they stay in such high spirits is incredible. Lots of lovely spaces to hang out. We really like the first floor lounge bar area - staff were lovely and so attentive. The hammam is one of the most beautiful we've seen - particularly the resting area outside the steam room. The location is brilliant - great for long walks along the waterfront and little trips into the old town. We really like the little park too - so charming with all the cat houses and dog park. There is always room for improvement. We've been coming to this hotel for years and visited over five times. The food quality used to be outstanding - felt like the very best of what's available. There was a noticeable drop in quality this time so 'good' rather than 'outstanding'. Over all a great stay and hope to be back soon. A special shout out to the lovely beach club and lounge bar staff - thank you for making our holiday special.

Dear L. J., We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your rating for breakfast has been shared with our hotel management. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 5.0/5

Garry C. Couples - Confirmed reviews ALL

Staff excellent, food excellent

Dear Gemma A., We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average Hotel with "Horror"-Restaurant

Customer review rating 2.5/5

Roman Couples - Confirmed reviews ALL

In a nutshell - the Hotel itself is acceptable but it's only avaiable on an all inclusive concept. While this works well in most of the bars and other facilities (beach club) - it doesn't work at all in the main restaurant. The F&B management is aware about this, but unable to do something about it. So we decided to eat outside the hotel - allthough we paid for "all inclusive" - obviously no option to return to anytime in the future.

Dear Roman S., Thank you for taking the time to tell us about your experience at the Rixos Downtown Antalya. We are upset that your experience did not meet your expectations; please allow me to express my sincerest apologies. We regret that you were not satisfied with your experience and the services you received during your stay. In our hotel, we have 1 main Panaromic restaurant, 1 snack restaurant, 1 Lounge a-la carte, 1 seafood Sense a-la carte restaurant and we have food service on the Aruna beach. We would like to point out that all kinds of dishes requested by our guests are prepared and served by our experienced chefs. In our main restaurant, 3 different concepts are served during the week. (Italian-Mediterranean-Turkish cuisine) I would like to state that our professional kitchen team, which aims to leave a mark in the holiday memories of our guests with its different and wide flavors, always aims to develop for new tastes with great care. As the Guest Relations team, we try to help our guests. Therefore, if you do not like the food, you can consult us and we can make a special menu for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,

The wonderful city hotel

Customer review rating 4.0/5

Olga Couples - Confirmed reviews ALL

We stayed at this hotel for 4 nights, we spend the holiday very well and enjoyed everything

Dear Olga P., We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great staff, excellent stay

Customer review rating 3.5/5

Bolla Families - Confirmed reviews ALL

We had a great stay at Rixos Downtown. The staff were helpful and always willing to help. The trip to the land of legends was well planned. Overall, very good.

Dear Bolanle K., We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Outdoor "heated" Poll is cold

TripAdvisor rating 4.0/5

Meander768022 Families - TripAdvisor review

Outdoor "heated" Poll is extremely cold. Room are great Staff friendly Reception helpful Bar alcohol could be better Location is great Service in restaurant slow for the drinks / coffee & tea unless you talking in Turkish language, so the y will serving you better.

Dear Meander768022, Thank you for taking the time to share an online review of our hotel following your recent stay at Rixos Dowtown Antalya Hotel. Our heated pool is heated to 28-30 degrees depending on the air temperature. More heating means the production of microbes in the pool that can endanger the health of our guests. We would like you to know that we are sorry about the situation you have experienced regarding the service in the restaurant. Necessary actions have been taken regarding the issue. We attach great importance to the evaluations of all our guests. We are making all our hotel improvements in the future, taking into account your evaluations. Thank you again for taking your valuable time to submit your feedback. We will be happy to see you again at Rixos Downtown Antalya Hotel on your next visit to Antalya. Best Regards. Guest Relations Team

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