Dear Mr. T., Thank you very much for taking the time to share your wonderful feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you found your experience very comfortable and professional, and that you were fully satisfied with our accommodation, cleanliness, breakfast, service, WiFi, and overall facilities. Your perfect ratings across all categories, together with your recommendation, are a wonderful recognition of the care and dedication of our entire team. We also greatly appreciate your kind recognition of our colleagues. Your positive comments regarding the professional and helpful support you received will be shared with the team and will be a great source of motivation. Thank you once again for your trust and excellent evaluation. We sincerely look forward to welcoming you and your family back to Rixos Downtown Antalya – The Land Of Legends Access for another comfortable and memorable stay. Kind regards,

Dear Mr. K., Thank you very much for taking the time to share your detailed feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We greatly appreciate your suggestions regarding Rixy Kids Club, the playground, activities, pool facilities, entertainment programme, ice cream variety, and the overall family experience. Rixy Kids Club is designed to provide children and young guests with enjoyable and age-appropriate activities in a comfortable environment, and we understand your suggestion regarding a wider range of options for different age groups. Regarding your suggestions for additional slides and more varied evening activities, we would also like to kindly clarify that our hotel follows a Soft Animation concept, designed to create a calm, comfortable, and relaxing atmosphere. For guests who prefer a more active lifestyle, our Exclusive Sports Club (ESC) offers professional activities such as yoga, Pilates, functional training, cycling, and other sports programmes. In addition, our guests can enjoy The Land Of Legends Theme Park, including entrance and transportation, offering a wide range of slides, water attractions, and entertainment to complement the activities available at our hotel. We have also carefully noted your comments regarding the pool-area bathroom, including cleanliness and odor, as well as your suggestion regarding clearer identification of non-halal ingredients. Cleanliness, hygiene, and providing clear information to our guests are among our important priorities, and your observations have been shared with the relevant teams for consideration. We understand and appreciate your other suggestions and observations, and each one contributes to our continuous efforts to improve the guest experience. We would also like to remind our guests that our Guest Relations Team and Rixos Touch AI Assistant (Lumin) are always available throughout the stay to assist with any request or concern. Being informed during the stay allows us to respond promptly and, whenever possible, take the necessary action to enhance our guests’ comfort. Thank you once again for your valuable feedback and for helping us better understand the expectations of our family guests. We sincerely hope to welcome you and your family back to Rixos Downtown Antalya – The Land Of Legends Access for another enjoyable stay. Kind regards,

Dear Ms. B., Thank you very much for taking the time to share your detailed feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly pleased to know that you found our hotel, facilities, and team amazing, and that you were especially satisfied with our breakfast, service, check-in and check-out experience, and sustainability efforts. Your 90/100 overall rating and 8/10 recommendation are greatly appreciated. At the same time, we are sorry that the condition of the rooms did not meet your expectations, particularly regarding the furniture, carpets, and overall appearance. As our hotel operates throughout the year, maintenance, renovation, and improvement works are carefully planned and carried out with great attention to minimizing inconvenience to our guests while continuously enhancing the comfort and quality of our facilities. Your comments regarding the room condition have been carefully noted and shared with the relevant departments. We also take your comments regarding cleanliness very seriously. Cleanliness and hygiene are among our highest priorities, and the presence of hair on the bed linen and in the bathrooms does not reflect the standards we aim to maintain. We appreciate you bringing this to our attention, as such feedback allows us to take the necessary action and further strengthen our controls. Your observations have been shared with the relevant housekeeping management team for review. Thank you once again for your positive comments as well as your constructive feedback. We sincerely hope to have the opportunity to welcome you and your family again in the future and provide an experience that better reflects the standards you expect from Rixos Downtown Antalya. Kind regards,

Dear Mr. T., Thank you for taking the time to share your detailed feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly sorry that your stay did not meet the expectations you had based on your previous experiences with the Rixos brand. We fully understand your disappointment, particularly as you expected a similar experience at our hotel. Regarding our culinary offerings, we would like to kindly highlight that we welcome guests from many different countries and cultures throughout the year. For this reason, our culinary teams make every effort to maintain a broad selection of local and international dishes, aiming to accommodate different tastes and preferences. Your comments regarding the variety and quality of the food have been carefully noted and shared with the relevant teams. Regarding entertainment, thank you for sharing your feedback about our programmes and facilities. Our hotel follows a Soft Animation concept, which is designed to provide a calm and comfortable atmosphere for relaxation. For guests seeking more active experiences, our Exclusive Sports Club (ESC) offers professional activities such as yoga, Pilates, functional training, cycling, and other sports programmes. For our younger guests, Rixy Kids Club also offers a range of fun and age-appropriate activities. In addition, our guests can enjoy The Land Of Legends Theme Park, including entrance and transportation, providing further entertainment opportunities for children and families. Regarding access to the sea, our hotel is located within a short distance of Konyaaltı Beach. For guests who may find walking or using the public elevator inconvenient, we provide a complimentary shuttle service operating regularly throughout the day, with scheduled departures every hour. We understand that hotel concepts and the experiences they provide can differ from one property to another, and that guest expectations may also vary depending on previous stays and personal preferences. Nevertheless, we take your comments seriously and appreciate the opportunity to understand where your expectations were not fully met. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you again in the future and provide an experience that better reflects your expectations. Kind regards,

Dear Mr. T., Thank you very much for taking the time to share your wonderful feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you had an excellent overall experience and were especially impressed by our excellent location. Your high ratings for our team, accommodation, cleanliness, breakfast, check-out, and WiFi are greatly appreciated and are a wonderful recognition of the quality and care we strive to provide. It is especially rewarding to know that our team and services contributed positively to your family holiday. Your 8/10 recommendation and kind evaluation are a valuable source of motivation for our entire team to continue creating comfortable, enjoyable, and memorable experiences for our guests. Thank you once again for your trust and kind feedback. We sincerely look forward to welcoming you and your family back to Rixos Downtown Antalya – The Land Of Legends Access for another excellent stay. Kind regards,

Dear Mr. A. K., Thank you for taking the time to share your feedback following your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are sincerely disapointed that your overall experience did not meet your expectations, particularly given the high expectations you had before your stay. Cleanliness and hygiene are among our highest priorities, and we take your comments regarding the cleanliness of the room and the insects you encountered very seriously. We always encourage our guests to inform our Guest Relations Team or contact us through Rixos Touch (Lumin) during their stay whenever they experience any concern, as this allows us to investigate the matter promptly and take the necessary action. Regarding the extended waiting time for your room upon arrival, we regret the inconvenience you experienced. Room readiness can occasionally be affected by operational conditions, including departure patterns and occupancy levels, particularly during busy periods. Nevertheless, we understand that such a wait can be frustrating and have carefully noted your feedback regarding the process. We also appreciate your comment regarding the breakfast experience. Our breakfast service is planned and prepared to accommodate our guests throughout the service period, with a wide selection available for different preferences. Your observation regarding the level of crowding has been noted as part of our continued efforts to further improve guest comfort and service flow. We understand that expectations may vary depending on individual preferences and previous hotel experiences. Nevertheless, we take your feedback seriously and value the opportunity to review the areas where we can further improve. Kind regards,

Dear Mr. E., Thank you very much for taking the time to share your wonderful feedback following your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you enjoyed your family stay and appreciated the comfort and cleanliness of our hotel, our convenient location, beautiful views, and the friendly and helpful approach of our team. Your perfect ratings across all categories, together with your recommendation, are a wonderful recognition of the care and dedication of our entire team and a great motivation for us to continue providing exceptional hospitality. Thank you once again for your trust and excellent evaluation. We sincerely look forward to welcoming you and your family back to Rixos Downtown Antalya – The Land Of Legends Access for another pleasant and memorable stay. Kind regards,

Dear Mr. D., Thank you very much for taking the time to share such detailed feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you enjoyed a relaxing and comfortable stay and that our team’s helpful, polite, and attentive approach contributed positively to your holiday. Your kind recognition of the service provided across our different areas, including our lounge, pool bar, and Panoramic Restaurant teams, is greatly appreciated and will be shared with our colleagues. We are also pleased that you enjoyed the wide variety of our international culinary offerings throughout breakfast, lunch, and dinner. Your positive comments regarding our dining team and their attentive service are a wonderful source of motivation for us. At the same time, we have carefully noted your comments regarding the cleanliness of the bathroom and shower, as well as the drainage issue you mentioned. Maintaining high standards of cleanliness, comfort, and technical functionality is among our highest priorities. Your observations have been shared with the relevant departments for review and appropriate follow-up. Thank you once again for your valuable feedback, recommendation, and kind words about our team. We sincerely look forward to welcoming you back to Rixos Downtown Antalya – The Land Of Legends Access for another comfortable and enjoyable stay. Kind regards,

Dear Ms. A., Thank you very much for taking the time to share such a wonderful and detailed review following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you enjoyed your experience with us from arrival through to departure and appreciated the warm welcome, attentive service, and thoughtful touches throughout your stay. Your perfect ratings across all categories, together with your recommendation, are a wonderful recognition of our commitment to guest satisfaction. We are especially pleased that you enjoyed the wide variety of activities and facilities available at our hotel and found our services suitable for families, couples, and friends. Your kind comments regarding our accessible and comfortable environment are also greatly appreciated. It is wonderful to know that our dining, bars, room service, fitness facilities, pool, Kids Club, and other services all contributed positively to your holiday. Your appreciation is a great source of motivation for our entire team to continue delivering a high level of hospitality. Thank you once again for your trust, recommendation, and generous feedback. We sincerely look forward to welcoming you and your family back to Rixos Downtown Antalya – The Land Of Legends Access for another luxurious and memorable stay. Kind regards,

Dear Ms. M., Thank you very much for taking the time to share such a wonderful and detailed review following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you enjoyed your stay, appreciated our facilities, and felt that our team played such an important role in making your holiday special. It is especially wonderful to hear that your children enjoyed the Kids Club and that you felt so well looked after by our colleagues. We are particularly grateful for your kind words regarding Nazime. Knowing that she was able to support you when you were feeling unwell and help you feel better so quickly is deeply appreciated. Your thoughtful recognition will be shared with our team as a wonderful source of motivation. We are also pleased that you enjoyed the Tropical Bar, our dining options, pool, and other services, and that you found our dinner selection fresh and suitable for a variety of tastes. Your perfect ratings across most areas of your stay are greatly appreciated. Regarding the beach, we understand that this aspect did not fully meet your preferences. Nevertheless, we are especially pleased to know that this did not negatively affect your overall holiday experience. Thank you once again for your trust, kind recommendation, and valuable feedback. We sincerely look forward to welcoming you and your family back to Rixos Downtown Antalya – The Land Of Legends Access for another enjoyable stay. Kind regards,

Dear Mr. B., Thank you very much for taking the time to share your wonderful feedback following your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you had such an amazing experience and that you were pleased with the beautiful atmosphere of our hotel, the quality of our food, and especially the friendly, professional, and helpful approach of our team. Your perfect ratings for our arrival, cleanliness, breakfast, team, check-out, WiFi, and sustainability efforts are greatly appreciated and are a wonderful recognition of the dedication of our entire team. We are also especially pleased to know that you would confidently recommend us with a 10/10. Thank you once again for your trust and generous feedback. We sincerely look forward to welcoming you and your partner back to Rixos Downtown Antalya – The Land Of Legends Access for another magnificent stay. Kind regards,

Dear Mr. A. N., Thank you very much for taking the time to share your valuable feedback following your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly pleased to know that you had a great experience and enjoyed our hotel as a relaxing holiday destination. Your perfect ratings for our arrival, breakfast, team, and check-out are greatly appreciated and are a wonderful recognition of our service. We are especially grateful for your kind words regarding our colleagues. Your appreciation of their attentive and welcoming approach will be shared with the relevant team members as a valuable source of motivation. We have also carefully noted your comments regarding the WiFi connection speed, accommodation, and cleanliness. Your observations have been shared with the relevant departments as part of our ongoing efforts to further enhance the guest experience. Thank you once again for your trust, recommendation, and valuable feedback. We sincerely look forward to welcoming you back to Rixos Downtown Antalya – The Land Of Legends Access for another relaxing and enjoyable stay. Kind regards,

Dear Mr. B., Thank you very much for taking the time to share such a wonderful and detailed review following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you were impressed from the moment of arrival and enjoyed the welcoming atmosphere, elegant design, and unique details of our hotel. It is especially wonderful to hear how much your grandson enjoyed our glass lifts and his lovely “Rockets” description. We are equally pleased that you appreciated the professionalism of our Reception team, the comfort of your room, daily replenishment of drinks, air conditioning, and housekeeping service. Your kind comments regarding our restaurant, the variety and quality of our food, as well as the attentive service of our restaurant and bar teams, including our roller-skating colleagues, are particularly appreciated. We are also very happy that you enjoyed our beautiful grounds and swimming pools and that your overall experience was such a memorable one. Your perfect 100/100 ratings across all categories and your 10/10 recommendation are a wonderful recognition of the dedication of our entire team. Thank you once again for your trust, kind words, and generous feedback. We sincerely look forward to welcoming you and your family back to Rixos Downtown Antalya – The Land Of Legends Access for another wonderful stay. Kind regards,

Dear Mr. K., Thank you very much for taking the time to share your wonderful feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you found our hotel comfortable, well located, and especially suitable for families and children. It is wonderful to hear that you enjoyed the variety of attractions and facilities available and felt that you had everything you needed for an enjoyable stay. We are especially pleased with your kind comments regarding our Guest Services Team and their helpful and cooperative approach. Your appreciation is a valuable recognition of our colleagues’ dedication to creating a comfortable and welcoming experience for our guests. Your perfect ratings for the overall experience, accommodation, breakfast, service, and facilities, together with your 10/10 recommendation, are greatly appreciated and serve as a wonderful motivation for our entire team. Thank you once again for your trust and kind evaluation. We sincerely look forward to welcoming you and your family back to Rixos Downtown Antalya – The Land Of Legends Access for another comfortable and memorable stay. Kind regards,

Dear Mr. A., Thank you very much for taking the time to share your wonderful feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you enjoyed the convenient location of our hotel and found our facilities comfortable and readily available throughout your stay. Your perfect ratings across all categories, together with your recommendation, are a wonderful recognition of the care and dedication of our entire team. We are especially pleased to hear that our colleagues contributed to making every moment of your stay enjoyable and memorable. Your kind appreciation is a great source of motivation for all of us. It is also wonderful to know that your experience has created such lasting memories and that you hope to visit Rixos again in the future. We sincerely look forward to welcoming you and your family back to Rixos Downtown Antalya – The Land Of Legends Access for another exceptional stay. Kind regards,

Dear Mr. E., Thank you very much for taking the time to share your detailed feedback following your second stay at Rixos Downtown Antalya – The Land Of Legends Access. We are pleased to know that you enjoyed many aspects of your stay, including our convenient location, generally friendly and welcoming team, dining selection, à la carte experience, and the service provided throughout the hotel. Your positive comments are greatly appreciated. At the same time, we understand your concerns regarding the room. Finding drawing pins on the carpet and experiencing issues with the coffee machine and shower amenities understandably affected your comfort and raised concerns regarding cleanliness and attention to detail. Cleanliness and guest safety are extremely important to us, and your observations have been carefully noted and shared with the relevant departments. We would also like to highlight that our Guest Relations Team and Rixos Touch Assistant are always available throughout our guests’ stays to assist with any requests or concerns and to take immediate action whenever we are informed. We always encourage our guests to contact us during their stay so that we can respond promptly and provide the necessary support. Regarding the football match broadcast, we are sorry that you encountered an operational issue on your final evening and that this resulted in you missing the beginning of the match. We consider this an unfortunate lapse, and your comments regarding the handling of the situation have been carefully noted and shared with the relevant team. Our colleagues regularly receive training in professionalism, service excellence, hospitality, and guest communication. The situation you experienced has been duly noted as part of our continuous efforts to maintain our service standards. Thank you once again for your valuable feedback. We sincerely hope to welcome you back in the future and provide you with an experience that fully reflects the standards of Rixos Downtown Antalya. Kind regards,

Dear Mr. A., Thank you very much for taking the time to share your wonderful feedback following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you were especially pleased with our team, food, and facilities. Your perfect 100/100 ratings across all categories, together with your 10/10 recommendation, are a wonderful recognition of the care and dedication of our entire team. Providing our guests with high-quality service, comfortable facilities, and enjoyable dining experiences is always one of our highest priorities. Your kind appreciation is a great motivation for us to continue maintaining these standards. Thank you once again for your trust and excellent evaluation. We sincerely look forward to welcoming you and your family back to Rixos Downtown Antalya – The Land Of Legends Access for another exceptional stay. Kind regards,

Dear Ms. K., Thank you very much for taking the time to share such a wonderful evaluation following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that you found your experience perfect in every way and were fully satisfied with the quality of our services. Your perfect ratings across all categories, together with your recommendation, are a wonderful recognition of the dedication and care of our entire team. We are especially pleased that you enjoyed our accommodation, dining, facilities, and overall service. Your kind appreciation of our Spa team is also greatly valued and will be shared with the relevant colleagues. Thank you once again for your trust and outstanding feedback. We sincerely look forward to welcoming you and your family back to Rixos Downtown Antalya – The Land Of Legends Access for another exceptional stay. Kind regards,

Dear Ms. F., Thank you very much for taking the time to share such a wonderful review following your second family stay at Rixos Downtown Antalya – The Land Of Legends Access. We are truly delighted to know that your second visit was once again such a fantastic experience. It is especially rewarding to hear that you enjoyed our food and beverage offerings, particularly your lovely experiences at Sense Restaurant and Umi Teppanyaki. We are also very pleased that Rixy Kids Club was able to provide an enjoyable experience for both of your children despite their age difference. Your kind words about our team’s care and attention, as well as the daily housekeeping service, minibar and amenity replenishment, are greatly appreciated. Your perfect evaluation and recommendation are a wonderful recognition of our efforts and mean a great deal to our entire team. We are especially grateful for your continued trust as an ALL Classic member and for choosing to return to Rixos Downtown Antalya. Thank you once again for your kind feedback and loyalty. We sincerely look forward to welcoming you and your family back for many more memorable holidays. Kind regards,