Dear Mr. Q., Thank you very much for choosing Rixos Downtown Antalya for your family holiday and for sharing your wonderful feedback. We are delighted to know that you enjoyed a luxurious stay and particularly appreciated the hospitality of our team. It is rewarding to see that all aspects of your experience, from accommodation and gastronomy to our leisure facilities and guest services, received your highest ratings. We have also taken note of your suggestion regarding the inclusion of airport transfers. We appreciate your perspective, as convenience throughout the entire journey is an important part of the overall travel experience. Your feedback will be duly considered. Thank you for your perfect score and enthusiastic recommendation. We look forward to welcoming you and your family back to Rixos Downtown Antalya and creating more memorable moments together. Kind regards,

Dear Joan, Thank you very much for your wonderful review and for choosing Rixos Downtown Antalya for your stay. We are delighted to know that you had such an enjoyable experience and that every aspect of your visit met your expectations. It is especially rewarding to hear your appreciation of our team’s friendliness and prompt service. Your kind words are a wonderful recognition of their dedication and commitment to providing attentive hospitality. Thank you for your perfect scores and enthusiastic recommendation. Your satisfaction is the greatest motivation for our entire team. We look forward to welcoming you back to Rixos Downtown Antalya and creating many more memorable experiences for you. Kind regards,

Dear Ms. G., Thank you for choosing Rixos Downtown Antalya for your family holiday and for sharing your kind feedback with us. We are delighted that you enjoyed your stay and that the friendliness and professionalism of our team contributed to such a positive experience. Your special recognition of the pool lifeguard and our colleagues serving lunch and dinner is greatly appreciated. We will gladly share your compliments with them. We have also noted your suggestions regarding the variety of food, particularly salads, vegetables, fruits and non-alcoholic beverages. Our All-Inclusive concept features a varied selection of international dishes and refreshments, carefully planned to cater to different tastes and preferences throughout the day. At the same time, we understand that individual expectations regarding specific choices may vary, and we appreciate your suggestions as a valuable contribution to the further development of our culinary offering. We are pleased that you appreciated the towels provided in your room. Your decision to reuse them whenever possible is very much in line with the principles of responsible resource consumption and our sustainability efforts. Thank you for your generous recommendation and trust in Rixos Downtown Antalya and the ALL Accor program. We look forward to welcoming you and your family back for another memorable stay. Kind regards,

Dear Mr. D. C., Thank you very much for your wonderful review and for choosing Rixos Downtown Antalya once again. We are truly delighted to know that you enjoyed another memorable stay with us and that our location, relaxing atmosphere and attentive service contributed to such a fantastic holiday. It is especially rewarding to read your appreciation of our vegan and vegetarian culinary offerings. We take great pride in providing a diverse gastronomic experience, with carefully prepared dishes that cater to different tastes and dietary preferences. Knowing that the creativity, freshness and flavours of our plant-based selection exceeded your expectations makes us particularly happy. Your special recognition of Demi Chef D. Partie Ilayda Nisa Ayyildiz is a wonderful compliment. We will gladly share your kind words with her and the culinary team. It is truly rewarding to know that Ilayda's talent, passion and warm hospitality made your dinners so memorable. We are also pleased that you enjoyed the complimentary access to The Land of Legends and the many services offered throughout your stay. Your perfect score and enthusiastic recommendation mean a great deal to our entire team. Thank you once again for your continued trust. We look forward to welcoming you back and creating many more exceptional experiences for you. Kind regards,

Dear Mr. M., Thank you for taking the time to share such detailed feedback following your stay at Rixos Downtown Antalya. We are delighted that you enjoyed several aspects of your experience, particularly the professionalism and friendliness of our team, the complimentary transportation to The Land of Legends, and the food and beverage services. It is especially rewarding to learn that the Snack Bar experience and the convenience of ordering through our app made a positive impression. We are also pleased that you highlighted the two members of our restaurant team from Zimbabwe. Their warm smiles, politeness and attentive approach clearly made your experience more memorable. We will be delighted to share your kind recognition with them. At the same time, we regret that certain aspects of your accommodation did not fully meet your expectations. We understand that a room with a sea and city view would have made your birthday celebration even more special. Room upgrades are subject to availability at the time of the request, and we regret that we were unable to arrange the preferred room category on this occasion. Your comments regarding the furniture, lighting and bathroom features in room 670 have also been noted and shared with the relevant departments for further consideration. We have equally taken note of your suggestions regarding the breakfast selection and our sustainability initiatives, particularly energy-efficient lighting and the reduction of plastic water bottles in guest rooms. Feedback of this nature is valuable in helping us assess our practices and identify opportunities for further improvement. Thank you once again for your recommendation and for recognizing the dedication of our colleagues. We would be delighted to welcome you back to Rixos Downtown Antalya and provide you with an even more memorable experience on your next visit. Kind regards,

Dear Mr. V., Thank you for taking the time to share your impressions following your family stay at Rixos Downtown Antalya. We are delighted that the dedication and warm hospitality of our colleagues, particularly Jean, Puto Krishna and Emma, made a positive impression on you. We will be pleased to share your kind recognition with them. We regret that certain aspects of your experience did not fully meet your expectations. We understand that travelling with young children calls for particular care and consideration, and that comfort, attentive service and an enjoyable environment are essential to a memorable family holiday. Your observations have been carefully noted and shared with the relevant teams as part of our ongoing commitment to maintaining the standards of hospitality associated with Rixos. Mr. V., we sincerely appreciate your openness and the kind recognition you have given to our team. We would be delighted to have the opportunity to welcome you and your family again and provide an even more rewarding experience, reflecting the warmth, care and genuine hospitality we take pride in offering. Warm regards,

Dear Rashidat M., Thank you for your lovely feedback and for choosing Rixos Downtown Antalya for your family holiday! We are delighted to know that you enjoyed a comfortable and pleasant stay with us. It is particularly rewarding to hear that you appreciated the cleanliness of your room, our breakfast selection and the attentive service provided by our team. Your excellent ratings and kind words mean a great deal to our colleagues and inspire us to continue creating memorable experiences through genuine hospitality and thoughtful attention to every detail. Ms. M., thank you for your trust and recommendation. We would be delighted to welcome you and your family back to Rixos Downtown Antalya for another wonderful stay! Warm regards,

Dear Diwan S. M., Thank you for your outstanding review and for recommending Rixos Downtown Antalya so warmly. We are delighted to know that you enjoyed your renovated room, the beautiful views, our well-maintained grounds and the hotel’s exceptional location, with convenient access to Konyaaltı Beach and Antalya’s outdoor attractions. It is particularly rewarding to hear that the comfort of your room and the welcoming atmosphere throughout the hotel contributed to such a memorable stay. Your kind words about our team are greatly appreciated. We are especially pleased that our colleagues were able to accommodate your vegetarian and gluten-free dietary requirements and that you enjoyed our dining areas, lounge spaces, Anjana Spa and the combination of digital assistance and personal support available to our guests. Your recognition of our team and culinary colleagues is truly valued, and we will be happy to share your compliments with them. We have also noted your comment regarding the shower drainage. Our Guest Relations team and digital assistant, Rixos Touch, are always available to assist with requests and concerns promptly during your stay. We regret that this particular issue was not brought to their attention at the time, as this would have given us the opportunity to assess the situation and assist you directly. Your feedback remains valuable as we continue striving to enhance our guests’ comfort. Thank you once again for your thoughtful recommendation. We would be delighted to welcome you back to Rixos Downtown Antalya for another memorable stay. Warm regards,

Dear Sarah, Thank you for sharing your lovely feedback through the TrustYou Survey and for choosing Rixos Downtown Antalya for your stay. We are delighted to know that you enjoyed our hotel and appreciated the friendliness of our team. It is particularly rewarding to see your excellent ratings for the comfort and cleanliness of your accommodation, the service provided by our colleagues and your overall experience. We have also noted your rating for our breakfast selection and appreciate you taking the time to share your assessment. Sarah, thank you for your trust and for your willingness to recommend our hotel. We are especially pleased by your confidence in the Rixos brand and look forward to the pleasure of welcoming you back for another enjoyable and memorable stay. Warm regards,

Sehr geehrter Herr S., herzlichen Dank für Ihre hervorragende Bewertung im Rahmen der TrustYou Survey und dafür, dass Sie dem Rixos Downtown Antalya die Bestnote von 100 von 100 Punkten gegeben haben. Es freut uns sehr, dass Sie und Ihre Familie rundum zufrieden waren und sowohl den Komfort und die Sauberkeit unserer Zimmer als auch die Qualität unseres Frühstücks und die Aufmerksamkeit unseres Teams so positiv bewertet haben. Ihre uneingeschränkte Weiterempfehlung ist eine besondere Anerkennung für unsere täglichen Bemühungen, unseren Gästen einen Aufenthalt auf höchstem Niveau zu ermöglichen. Ein besonderes Dankeschön gilt Ihnen für die namentliche Erwähnung von Herrn Burak an der Rezeption. Gerne geben wir Ihre Wertschätzung an ihn weiter. Es ist schön zu wissen, dass sein Engagement zu Ihren positiven Urlaubserinnerungen beigetragen hat. Vielen Dank für Ihr Vertrauen und Ihre Treue als Platinum-Mitglied von ALL Accor. Wir würden uns sehr freuen, Sie und Ihre Familie erneut im Rixos Downtown Antalya begrüßen zu dürfen und Ihnen wieder einen rundum gelungenen Aufenthalt zu bereiten. Mit herzlichen Grüßen

Dear Mr. E., Thank you for sharing your experience through TrustYou Survey and for your generous recommendation of Rixos Downtown Antalya. We are delighted to know that you and your family enjoyed your stay and particularly appreciated the friendliness, dedication and genuine care of our team. It is especially rewarding to hear that one of our colleagues made such a positive impression through her warm smile and welcoming manner. We will be pleased to share your kind words with our team, as this recognition means a great deal to us. We have also taken note of your ratings for accommodation, breakfast and the ALL Accor loyalty programme. While we are pleased that many aspects of your experience received excellent scores, we regret that some elements did not fully meet your expectations. As you did not provide further details, we would welcome any additional feedback that could help us better understand your perspective. Thank you once again for recognizing our team’s efforts to make every guest feel welcome and well cared for. We look forward to the pleasure of welcoming you and your family back to Rixos Downtown Antalya for another enjoyable stay. Warm regards,

Dear Claire, Thank you for sharing your experience through TrustYou Survey and for your excellent overall rating of Rixos Downtown Antalya. We are delighted to know that you and your family enjoyed a wonderful stay and appreciated our attentive team, comfortable accommodation and high standards of cleanliness. Your perfect scores for cleanliness, breakfast, accommodation and our team are a wonderful recognition of our colleagues’ dedication and commitment to guest satisfaction. We also appreciate your comments regarding the elevators and the pace of service during breakfast and lunch. Our team always strives to attend to guests’ requests as promptly as possible, particularly during busier service periods, while ensuring that each guest receives attentive and thoughtful care. We regret that the waiting times and service pace did not fully meet your expectations, and we value your feedback as we continue working to enhance the guest experience. Thank you once again for your trust and for recommending our hotel. We would be delighted to welcome you and your family back to Rixos Downtown Antalya for another enjoyable and memorable stay. Warm regards,

Dear Ms. J., Thank you for your lovely feedback and for sharing your experience at Rixos Downtown Antalya. We are delighted to know that you enjoyed a relaxing holiday with your family, savoured our food and drinks, and felt truly pampered throughout your stay. Your kind words about our friendly team mean a great deal to us, as creating a welcoming atmosphere and making every guest feel genuinely cared for are central to our approach to hospitality. We are especially pleased that you rated our team, breakfast, arrival and departure so highly. Thank you for your trust and for recommending us to others. We would be delighted to welcome you and your family back to Rixos Downtown Antalya for another relaxing and memorable holiday. Warm regards,

Dear Mr. L., Thank you for sharing your feedback and for recommending Rixos Downtown Antalya with a perfect 10/10. We are delighted to know that you enjoyed the quality of our food and drinks, the service provided by our team, and the comfort and cleanliness of your accommodation. We are especially pleased that your room was ready as early as 10:00 a.m., allowing you to settle in and begin enjoying your stay without delay. We have also taken note of your feedback regarding Wi-Fi accessibility and our sustainability efforts. Your observations are valuable to us as we continue to look for opportunities to enhance the guest experience. Thank you for choosing Rixos Downtown Antalya for your trip with friends. We would be delighted to welcome you back for another enjoyable stay. Warm regards,

Dear Ms. A., Thank you for sharing your feedback following your stay at Rixos Downtown Antalya. We are pleased to know that you enjoyed A. relaxing stay and chose our hotel as A. place to unwind. We appreciate your ratings and the opportunity to learn more about your experience. We understand how valuable an early arrival can be when beginning A. holiday. While early check-in is subject to hotel occupancy and room availability, our team always does its best to accommodate guests’ requests whenever possible and make their arrival as comfortable as possible. We regret that this aspect of your experience did not fully meet your expectations. We have also taken note of your feedback regarding Wi-Fi access and speed. Connection performance may vary depending on several factors, including the device being used, and we appreciate you bringing this aspect to our attention. Your feedback, together with your ratings across other areas, is valuable in helping us identify opportunities to further enhance the guest experience. Thank you for choosing Rixos Downtown Antalya. We hope to have the pleasure of welcoming you again and providing you with an even more enjoyable stay. Warm regards,

Dear Amelia, Thank you for your lovely feedback and for sharing your experience at Rixos Downtown Antalya. We are delighted to know that you enjoyed your stay and appreciated the facilities and the warm hospitality of our team. Your excellent ratings across most areas are a wonderful encouragement to our colleagues, who strive to make every guest feel comfortable and well cared for. Thank you for choosing Rixos Downtown Antalya and for recommending us to others. We hope to have the pleasure of welcoming you and your partner back for another enjoyable stay. Warm regards,

Dear Mr. A., Thank you for sharing such thoughtful feedback following your nine-day stay at Rixos Downtown Antalya. We are delighted that you and your wife enjoyed your time with us and appreciated the warmth, attentiveness, and professionalism of our team. It is particularly rewarding to know that the service across our dining areas, lobby, poolside, and Housekeeping contributed to such a positive experience. We will be pleased to share your kind words about Rejoice with her. We are also glad that you enjoyed the quality of our cuisine and the convenience of having food, drinks, and snacks available throughout the day. Our culinary team strives to offer a varied selection of dishes to suit different tastes and preferences, and we appreciate your perspective that even greater variety in international flavours could further enhance a longer stay. Your suggestions will be shared with our culinary team for consideration. We would also like to mention that these observations were not brought to the attention of our Guest Relations Team or our virtual assistant, Rixos Touch, during your stay. We always encourage our guests to share any concerns or preferences with us while they are at the hotel, as this gives us the opportunity to respond promptly and, wherever possible, make their experience even more comfortable and enjoyable. Thank you once again for your recommendation and for recognizing the dedication of our colleagues. We would be delighted to welcome you and your wife back to Rixos Downtown Antalya for another memorable stay. Warm regards,

Dear Ms. O., Thank you for sharing your feedback and for choosing Rixos Downtown Antalya for a well-deserved break. We are delighted to know that you enjoyed our convenient location, extensive facilities and the variety of activities available throughout your stay. Your positive ratings for our team, cleanliness and breakfast are also greatly appreciated and encourage us to continue delivering attentive hospitality. We have taken note of your comments regarding the hotel’s interiors and Wi-Fi connection speed. As our hotel operates throughout the year, refurbishment and technical works are carefully planned and carried out progressively to maintain our facilities while minimising any inconvenience to our guests. Regarding internet performance, connection speed may also vary depending on the device being used, its technical capabilities and other factors affecting connectivity. Nevertheless, we understand the importance of a reliable internet connection for a comfortable stay and appreciate you bringing this to our attention. Thank you once again for your recommendation. We would be delighted to welcome you back to Rixos Downtown Antalya for another relaxing and enjoyable visit. Warm regards,