Rixos Downtown Antalya Hotel 5 stars

I had very nice week. Very friendly and helpful stuff, good food, well equipped gym, nice pool.

Although everyone worked very hard to politely make our stay enjoyable, there was one massive omission. At the same time as inspectors and police were working in both Antalya and Fethiye where we live, to apply the regulations, it was very obvious the hotel was attempting to not make guests uncomfortable. We twice asked to see the general manager Mr Omar. Twice we were dealt with by other junior management. Even little shops in Turkey have notices before you enter which read, no mask, no entry. Not this Rixos. We suggested repeatedly that they improve their signage, but no reaction. They did react when we suggested that as guests entered the delightful buffet dining room that they were asked to put on masks. That did produce a half hearted response. We suggested again for clarity that wouldn’t it be a good idea if they had obvious signs that when guests were on their feet in public areas they wore masks and when they were seated they could take them off. We didn’t understand why but on the same day Fethiye police were issuing 900tl fines for not wearing a mask, mainly Soviet guests felt they could behave however they wanted. Very difficult when lifts meant for 3 persons but had five or sometimes more in them but none wearing masks, and they looked astonished when we wouldn’t get in as well. Conclusions. Your middle management are very casual in their approach. Important information...... your younger staff, who for their jobs dare not speak up, are frightened by the virus and the guests giving it to them. By the way we are Accor members and may not leave this just because we have sent you a note! Robin S.

All services were great, as expected from a quality hotel.

We had a wonderful time. The lady at reception was very nice and helpful and professional! The gym and spa were great and we had a very relaxing time at the pool. Will definitely come back next winter!

For a hotel experience during a serious pandemic, the precautions put in place are excellent. For me, it was the only criteria that was important for this trip. I graduated in medical microbiology, and so I understand what works and doesn’t work with regards to limiting the spread of infectious disease. The hotel’s safeguards are excellent, hygiene standards are first class, and the staff have been very well trained. (And I have to recommend Seda and her sahlep also!)

The hotel makes hotel management standout, From the staff to the checkout then from the design of the hotel and dedication the employees have for the customers is amazing The only problem was the food menu, its not considered a problem for the hotel but maybe a problem for me as i did not like the food available, i did not like the food in the morning nor at dinner

We as a couple chose Rixos to be our Honeymoon stay. The Service,hospitality,the staff were very friendly and superactive in providing us with a good stay.However an unfortuanate incident took place when we found a small Cockroach in our Room and this caught us by surprise and My wife really didnt like it as she believed that if there was one cockroach ,there could be more..We got a quick shift to other room but for her the next day went quite uneasy as she couldnt sleep well as she was Paranoid.Besides this Episode we really enjoyed our stay.

very good hotel,beautifull surroundings. merve and her director( mohammed i think) at guest relations very helpfull.perfect pool ,and view.7 mehmet also very close to the hotel. i will definitely return.

VERY GOOD SERVICE ESPECIALLY IN THE FOOD SECTION. ROOM GOOD AND VERY CLEAN. STAFF VERY POLITE.

Very nice people and frindley, the food is nice

I enjoyed hospitality and upgrade of my room. I loved food offer in the restaurant, snacks and drinks that were available at all times. I m amazed about how dedicated your employees are to their job. Since I was travelling alone and not searching for company in particular, I appreciated that restaurant manager spoke to me and kept passing by just to give a smile and be sure that I m okay being alone in the corner. Thank you. Teşekkürler ederim

really enjoyed are stay at the hotel , very clean and staff are really friendly, only problem was the cats in the restaurant and main lobby

The staff went above and beyond

I would like to thank you for our staying there - amazing place, beautiful personnel and surrounding. Everything was great and hope we will come back in next year.

I went to the hotel for Christmas and had a wonderful time at the pool, spa, seaview room. The buffet meals were rather crowded but I would suggest some sit down restaurant choices. Overall, had a very good time.