Rixos Downtown Antalya - The Land Of Legends Access 5 stars

Dear Oxana, Thank you very much for sharing your wonderful feedback following your stay at Rixos Downtown Antalya - The Land Of Legends Access. We are truly delighted to hear that you and your family had such an enjoyable stay and that you rated all aspects of your experience so highly. It is especially rewarding to know that you appreciated our service, the cleanliness of the hotel, and the consistency of daily housekeeping. We are also very pleased that you enjoyed the beautiful sunsets — they are indeed one of the special highlights of our location. Your kind words about our team mean a lot to us and serve as a strong motivation to continue delivering the highest standards of hospitality. We sincerely look forward to welcoming you and your family back again for another memorable stay. Kind regards,

Dear Mandip S. D., First of all, we would like to thank you for your loyalty to our brand and for sharing your detailed feedback with us. We are truly sorry to read that your recent stay did not meet your expectations. Please be assured that all your comments have been carefully reviewed and shared with the relevant departments. Regarding your concerns about the condition of the rooms, we would like to inform you that due to our hotel operating throughout the year, a full renovation cannot be carried out at once; however, partial renovation works are continuously ongoing in order to improve our facilities. As for the elevators, we would like to inform you that periodic technical maintenance is currently taking place in order to provide better service. We are sincerely sorry to hear your comments regarding cleanliness, maintenance, elevators, and service standards. Please note that this does not reflect the level of service we aim to provide. Your feedback has been shared with our housekeeping, technical, and food & beverage teams for immediate review and necessary improvements. Guest satisfaction is very important to us, and we regret that we were not able to fully meet your expectations on this occasion. Nevertheless, we appreciate your constructive feedback as it helps us to improve our services. We hope to have the opportunity to welcome you again in the future and provide you with a much more pleasant experience. Kind regards,

Dear Tracey E., Thank you for taking the time to share your detailed feedback following your stay at Rixos Downtown Antalya - The Land Of Legends Access. We are pleased to know that you appreciated our central location, cleanliness standards, heated pool, Wi-Fi quality, gym facilities, and the efficiency of our arrival and departure services. It is also encouraging to read your positive comments regarding the outdoor dining experience and the service provided in that area. We have carefully reviewed your additional comments and would like to address them in detail. Regarding room allocation, the initial assignment with an interconnecting door can occur based on operational availability during high occupancy periods. We are glad our team was able to promptly offer an alternative room to ensure your comfort. With regard to entertainment, we would like to reiterate that our hotel operates under a Soft Animation concept, designed to maintain a calm and relaxing atmosphere throughout the day. For guests seeking a more active program, the Exclusive Sports Club (ESC) offers structured professional sessions such as yoga, Pilates, functional training, cycling, and other fitness activities. Additionally, complimentary access and transfer to The Land of Legends Theme Park further enhances the leisure offering during the stay. Regarding dining experiences, during peak hours our team makes every effort to manage seating flow as efficiently as possible and to minimize waiting times for our guests. At the same time, during the winter concept, only two à la carte restaurants operate, and due to their popularity and limited capacity, demand can be high. Our teams actively manage reservations to accommodate as many requests as possible within availability. Your comments regarding breakfast variety, restaurant operations, à la carte booking experience, and food temperature consistency have been shared with our culinary and service teams for continued evaluation and refinement. We also sincerely regret your experience in the spa area. As the spa is operated by a third-party company, your feedback and recommendations have been forwarded to spa management for their review and appropriate follow-up in line with their operational standards. Overall, we are pleased that you enjoyed key aspects of your stay, particularly the heated pool and hotel location. At the same time, we regret that certain elements did not fully meet your expectations, especially considering your previous experiences within the Rixos portfolio. We truly appreciate your constructive feedback, as it supports our continuous efforts to enhance service quality and guest experience. Kind regards,

Dear Rachel, Thank you very much for sharing your wonderful feedback about your recent stay with us. We are delighted to hear that you and your family had such a fabulous experience and that our team’s kindness and attentive service made your stay even more enjoyable. Your kind words are truly appreciated and will be shared with our entire team as a great motivation. We look forward to welcoming you and your family back again in the near future. Kind regards,

Dear Bandile Z., Thank you very much for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the pool area and that our team made a positive impression through their friendliness and service. Your kind recognition, especially of our colleagues from the Philippines, is truly appreciated and will be shared with them. We also thank you for your constructive comments regarding the condition of the beds and room comfort. Please be assured that your feedback has been noted and forwarded to the relevant departments for review and improvement planning. We value your comments highly, as they help us continuously improve our guest experience, and we hope to have the opportunity to welcome you again in the future. Kind regards,