Rixos Downtown Antalya - The Land Of Legends Access 5 stars

Dear Mr. R., Thank you for taking the time to share your detailed feedback following your stay at Rixos Downtown Antalya. We are pleased to read that you found the hotel comfortable and appreciated the friendliness of our team, as well as the high standards of accommodation and cleanliness. At the same time, we note your comments regarding the buffet variety and the perception of limited activities during the winter season. As a city resort operating year-round, our winter concept is designed to focus on comfort, wellness facilities, and a more relaxed atmosphere, while certain outdoor activities and seasonal variations may be more limited compared to the summer period. Nevertheless, your remarks regarding menu diversity are valuable and have been shared with our Culinary Team for ongoing evaluation within our concept standards. Guest feedback such as yours plays an important role in helping us continuously refine our services. We hope to have the opportunity to welcome you again in the future and provide an experience that fully meets your expectations. Kind regards,

Dear Mr. S., Thank you for sharing your thoughtful review following your stay at Rixos Downtown Antalya. We are pleased to learn that you appreciated the hotel’s convenient location, the calm winter atmosphere, and the overall comfort of your stay. It is especially gratifying to know that you found our facilities well suited for a relaxing winter getaway and that our housekeeping standards met your expectations. We also value your constructive remarks regarding the Wi-Fi connection speed. Please be assured that feedback of this nature is carefully reviewed, and your comments have been forwarded to the relevant department as part of our ongoing efforts to enhance our services. Thank you once again for your kind words and for choosing to stay with us. We would be delighted to welcome you back in the future and provide you with an even more seamless experience. Kind regards,

Dear Mr. M. C., Thank you very much for taking the time to share such a detailed and heartfelt review of your stay at Rixos Downtown Antalya – The Land of Legends Access. We are truly honored that you chose to stay with us for an extended three-week period during an important and sensitive time, and it means a great deal to know that our team was able to provide you with comfort, professionalism, and a sense of ease throughout your stay. Your kind words confirm that genuine hospitality makes a meaningful difference. We are especially grateful for recognizing our colleagues by name. Your appreciation for Mehmet Sonocak, Hilmi, Ali, and our housekeeping colleague from the Philippines has been proudly shared with both the team members themselves and our management. Such acknowledgements are extremely motivating and reflect the passion and dedication our colleagues bring to their roles every day. It is also a pleasure to hear that you enjoyed the culinary variety, healthy dining options, and overall cleanliness of the hotel. Your constructive feedback regarding Wi-Fi connectivity and sustainability practices is equally valuable. Please be assured that your suggestions are carefully noted and contribute directly to our ongoing improvement efforts, particularly in the area of environmental responsibility. Thank you once again for your trust, your thoughtful observations, and your strong recommendation. We would be delighted to welcome you back in the future and wish you continued good health and well-being. Warm regards,

Dear Yana, Thank you for taking the time to share your feedback following your stay at Rixos Downtown Antalya. We are pleased to learn that you appreciated our central location, the friendliness and helpfulness of our team, as well as the quality of our food offerings. Regarding your comment on the appearance of the facility, we would like to note that our hotel combines city and resort experiences while preserving its unique character. As a year-round operating hotel, all renovation and technical maintenance works are carefully planned and continuously monitored to ensure guest comfort and cleanliness, while minimizing any potential inconvenience. We truly value your feedback, as it supports our ongoing efforts to maintain our standards, and we hope to have the opportunity to welcome you again in the future. Kind regards,

Sayın Esma B. V. D. G., Otelimizde gerçekleştirdiğiniz aile konaklamanız sonrasında değerli geri bildiriminizi paylaştığınız için teşekkür ederiz. Yorumlarınız, hizmet kalitemizi geliştirmemiz açısından bizim için önem taşımaktadır. Otelimizin merkezi konumu ve sunduğu imkânlardan memnun kalmanız bizi mutlu etti. Ayrıca odalar ve temizlik hizmetlerimizle ilgili olumlu puanlarınız için teşekkür ederiz. Kids Club aktivitelerinin de kızınız tarafından beğenilmiş olması bizim için ayrı bir memnuniyet kaynağıdır. Yoğun dönemlerde, özellikle lobi ve restoran alanlarında oturma yeri konusunda zaman zaman kısıtlamalar yaşanabilmektedir. Bar ve restoran hizmetlerimizdeki yoğunluk, bazı saatlerde misafirlerimizin beklemesine yol açabilir; buna rağmen personelimiz her zaman hizmet vermeye özen göstermektedir. Personel performansındaki farklılıklar, eğitim ve organizasyon süreçlerimiz kapsamında sürekli gözden geçirilmekte ve iyileştirme çalışmaları yapılmaktadır. Geri bildiriminiz ilgili departmanlarımıza iletilmiş olup, kapasite planlaması ve personel organizasyonu konularında değerlendirmeye alınmıştır. Değerli görüşleriniz için tekrar teşekkür eder, sizi gelecekte otelimizde yeniden ağırlamaktan memnuniyet duyarız. Saygılarımızla,