Rixos Premium Tekirova - The Land Of Legends Access 5 stars

Customer review rating (ALL Rating) 4.6/5 2,447 reviews

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Description

Hotel extras

  • 30.000 m² Kids club

  • Perfect location

  • Aquapark

  • Large Adventure Park

  • Villa concept

Our accommodation(s)

Hotel location

Rixos Premium Tekirova - The Land Of Legends Access

Tekirova Beldesi P K 137, Kemer
07995 ANTALYA
Turkey

GPS:36.50875, 30.53762

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,447 reviews

TripAdvisor Rating  4.5/5  5,623 reviews

OK stay, but isn't as good as we expected

Customer review rating 3.5/5

Alexey Families - Confirmed reviews ALL

A half a year ago we stayed in Rixos Bodrum and really loved it. Despite most amenities were still closed the stay was really relaxing and we felt that the hotel staff cared about our stay. In Rixos Tekirova it was a different experience. It is not just the amenities (pool area, sun beds, restaurants) were not on the same level (and they were far from Rixos Bodrum). The staff just didn't care. There is no information on what's happening in the hotel. In Bodrum, the hostess sent us the schedule for the day in Whats App, greeted us personally every day in the lobby, asked if everything is OK, how they could help etc. The bar staff level in Bodrum was also much higher in my opinion. The check-in was really messy. No welcome drink. One of the rooms we booked was the wrong type (double instead of twin). When I asked to change it - it was changed to twin were beds weremerged to double. I asked to fix that. I was promised that it would be fixed immediately. Next morning my mom told me that it wasn't. Another issue on check-in - I asked in the email one day before to ensure that baby ct will be in our suite as we arrived late. Of course, it wasn't there. We called 3 times and waited over an hour for the cot. It was OK stay, but wasn't really great. Nothing major to complain but nothing outstanding either. We had higher expectations from Rixos. One highlight of the stay was the kids club. It is really big, a lot of things to do for kids! A few "low hanging fruit to fix": - change the off-season entertainment location. They run evening entertainment in the "bar' on the pool level. Just a completely soulless room with terrible acoustics and cheap furniture. You guys have plenty of space, just change the location and renovate this room. - send your bar staff to some basic cocktail courses. so they learn how to make cocktails (and measure ingredients using jiggers), not just how to throw bottles. Most of my friends can do better cocktails, and none of them work in bar/hospitality.

Dear Alexey R., Please allow us to thank you for such an appreciation of our hotel. We hope that we have earned your loyalty. I will be sure to share your comments with my colleagues, they will be very pleased to hear such an opinion about their work. I also appreciate your letting us know what prevented you from enjoying our hotel to the fullest. I am truly sorry that some aspects of your stay with us caused you concern. Please be assured that your comments have been passed on to the General Manager of the hotel and will be taken into consideration. We look forward to your return to Rixos Premium Tekirova Hotel again Kind Regards, Hotel Management

Beautiful hotel

Customer review rating 5.0/5

S P. Families - Confirmed reviews ALL

Lovely hotel, staff, cleanliness, friendly

Dear Sarah Louise P., We very much appreciate your comments regarding your stay at the Rixos Premium Tekirova. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Premium Tekirova Hotel Management

Ok stay, not on the same level with other Rixos we stayed before

TripAdvisor rating 3.0/5

OgreSwamp TripAdvisor review

A half a year ago we stayed in different Rixos (Bodrum) and really loved it. Despite most amenities were still closed the stay was really relaxing and we felt that the hotel staff cared about our stay. In Rixos Tekirova it was quite a different experience. It is not just the amenities (pool area, sun beds, restaurants) were not on the same level (and they were far from Rixos Bodrum). The staff just didn't care. There is no information on what's happening in the hotel. In Bodrum, the hostess sent us the schedule for the day in Whats App, greeted us personally every day in the lobby, asked if everything is OK, how they could help etc. The bar staff level in Bodrum was also much higher in my opinion. The check-in was really messy: - No welcome drink. - One of the rooms we booked was the wrong type (double instead of twin). When I asked to change it - it was changed to twin room, where beds were merged to a double bed. I asked to fix that. I was promised that it would be fixed immediately. The next morning my mom told me that it wasn't fixed. - Another issue on check-in - I asked in the email one day before to ensure that baby cot will be in our suite as we arrived late. Of course, it wasn't there. We called 3! times and waited over an hour for the cot. It was OK stay, but it wasn't really great. Nothing major to complain but nothing outstanding either. We had higher expectations from Rixos. One highlight of the stay was the kids club. It is really big, a lot of things to do for kids! A few "low-hanging fruits" to fix: - change the off-season entertainment location. They run evening entertainment in the "bar' on the pool level. Just a completely soulless room with terrible acoustics and cheap furniture. You guys have plenty of space, just change the location and renovate this room. - send your bar staff to some basic cocktail courses. so they learn how to make cocktails (and measure ingredients using jiggers), not just how to throw bottles. Most of my friends can do better cocktails, and none of them work in bar/hospitality.

Dear Ogre Swamp, First of all thank you for your spending time for writing review about our hotel. Your opinion is important for us and our chain. We care about guests and try to di do our best and provide luxury and quality service. As i understood from your review it is not first time in Rixos chain hotel and you have been made holiday in another Rixos. So i would like to inform you than we also have a holiday assistant service for the guests. That service we provide from March until 1 of November(summer concept), i hope that you will change your mind about our resort and will visit us in summer season.Please accept our apologies for small issues during your stay, we will do our best for future Kind Regards Tahir Altinkaya General Manager

The experience of a lifetime

Customer review rating 5.0/5

Laura B. Families - Confirmed reviews ALL

Absolutely beautiful hotel, set in jaw dropping surroundings. Great facilities - the kids club was so appealing we hardly saw our children. The staff were really attentive and helpful. The beach is fantastic with crystal clear water. There are amenities right on the beach; the beach bar, water fridges everywhere, the fruit bar and snack bar! There are places to grab towels all over the complex, everything is so convenient. The water park allowed us to get our adrenaline going before we sat back at night to enjoy the top tier restaurants, entertainment and cocktails! We can't wait to come back.

Dear Gavin Nathan Albert B., We very much appreciate your comments regarding your stay at the Rixos Premium Tekirova. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Premium Tekirova Hotel Management

Overall great family trip

Customer review rating 4.5/5

Marcus D. Families - Confirmed reviews ALL

Friendly staff, high standards in cleanliness

Dear Marcus Raymond D., We very much appreciate your comments regarding your stay at the Rixos Premium Tekirova. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Premium Tekirova Hotel Management

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Other web-users rate our hotel

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