Rixos Premium Tekirova - The Land Of Legends Access 5 stars

Customer review rating (ALL Rating) 4.6/5 1,702 reviews

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Tekirova Beldesi P K 137, Kemer, 07995 ANTALYA, Turkey

Description

Hotel extras

  • 30.000 m² Kids club

  • Perfect location

  • Aquapark

  • Large Adventure Park

  • Villa concept

Our accommodation(s)

Hotel location

Rixos Premium Tekirova - The Land Of Legends Access

Tekirova Beldesi P K 137, Kemer
07995 ANTALYA
Turkey

GPS:36.50875, 30.53762

Telephone
Fax +90 242 821 40 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,702 reviews

TripAdvisor Rating  4.5/5  6,412 reviews

Certificate of excellence 2024

RIXOS PREMIUM TEKIROVA - No….

TripAdvisor rating 2.0/5

SynchroSwimmer-Helga Couples - TripAdvisor review

Our usual destination in the area was closed for refurbishment so we chose an upgraded premium holiday and tried Rixos Tekirova. Booked with the promise and expectation of a luxury, exceptional experience, also opted for upgraded deluxe room to make it a special holiday. For us it was 3 weeks spent in a less than ideal environment. Feel cheated on many levels. Week 1 - ⭐️⭐️ - Dominated by Russians Week 2 - ⭐️⭐️⭐️ - Overrun during local school holidays Week 3 - ⭐️⭐️⭐️⭐️ - Food quality and service standards rose to top notch - but only temporarily for duration of 3 day conference. Overall our experience - ⭐️⭐️ Positives: - Comfiest and and largest bed ever - exceptional sleep comfort and quality. - Turkish smoked salmon at breakfast each day - best quality encountered anywhere europe-wide. - Direct access to superb 1-hour walk on the Lycian Way to Phaselis Bay and historic ruins (turning right outside the hotel gates, and right again into the woods at the minibus park at rear of the site). - Just 3 days of a conference in the hotel, everything temporarily upgraded but for 3 days only - Italian Prosecco, Italian red wine, salmon caviar… Negatives: The Room - upgraded to luxurious deluxe room - but dated and a disappointment. - Marble washbasin with cigarette burns on 4 corners… - Generator - loud, intrusive, vibration, intolerable, running from 8 a.m. daily, continuing throughout each day. - “Garden view” from balcony was not a garden view as described. - Kitchen directly below room - constant early morning noise, toxic smoke, burning oil and cooking smells in room, glass recycling at midnight…. - Restaurant barbecue area smoke blowing on to balcony. - Balcony rendered unusable for the duration of 21 day stay. Other Areas: - The heated section within the main pool was too densely crowded to swim. - Impossible to escape cigarette smoke - a constant. - Stunning narrow outdoor verandah with sofa furniture at the main bar with views overlooking pools - completely monopolised and spoilt by hotel staff using it for smoking (spa staff, and shop staff from the indoor premises adjacent) unpleasant environment, and smoke made the area unusable for guests (with lung issues). - Staff constantly on mobile phones - everywhere. Even when guests waiting to be served. - Spa Zone - a quiet adult area, families not being challenged by staff at the entrance. Signage confirms “children under 9 strictly not allowed in the sauna” - but predictably it was noisy, shouty, stressful and overrun…..It’s the usual - token signage showing the rules - all completely disregarded - to the detriment of other respectful guests. Bar Areas: - Bar staff - throughout (with the exception of pleasant staff at the pool bar) - there was something notable and VERY ODD with the dismissive, avoidant unfriendly and “off” attitude of many of the bar staff during our visit to each of 5 bars here at Rixos. (I write this compared directly to all other positive experiences in 30 different hotels in this area and in Turkey as a whole) - Even when no other customers at the bar, staff were avoidant, turn their backs, hide in back rooms, walk away, ignore and despite ordering with pleasantries (and in native Turkish), service was reluctant and unpleasant. There was a decidedly odd culture with the bar staff - and it was restricted solely, very specifically and only to particular hotel. - Management would be very well served to try Mystery Shopper guests to observe for themselves the actuality of what was going on here. - They would also do well to review the CCTV camera footage to see how avoidant the staff were (Nov 24) - This was the single most upsetting element, encountered every day for the first 10 days of our stay here. - Some bar staff were directly unpleasant, specifically in the main hotel and Lotus bar. - We went to eat three times in The People’s Restaurant - sat each time at a table to order, very few other guests seated - staff observed but completely ignored us such that they turned their backs - we waited, yet each time we had to leave without being served and without eating. Management need to view CCTV footage what’s going on here. Rixos Tekirova - good for families certainly, others, (based on how it was in November) maybe not so much. I wasn’t unhappy to leave. We won’t be returning. Additionally, and only as a direct result of our experience here, (21 nights for a special holiday, in an overly expensive but poor room allocation and the deeply upsetting attitude of bar staff) I’m unlikely to actually book with the Rixos chain again.

Dear Guest, I very much appreciate your comments regarding your stay at the Rixos Premium Tekirova. It is always a pleasure to receive feedback. I will share your comments with our team. Your comments and suggestions we have been takin to our consideration .We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm very sorry that some aspects left a less than favorable impression of your vacation. I apologize on behalf of my team. Thank you again for sharing your experience, and we hope that you will give us one more chance to welcome you again. Sincerely, Tahir Altınkaya General Manager

Not recommended

TripAdvisor rating 3.0/5

Dream37467545449 TripAdvisor review

The hotel is nicely located, the staff is polite and helpful. Unfortunately, the hotel rooms are not very good quality (damaged), probably due to the large number of guests with small children, both local and Russian. If someone is planning a trip with the intention of a quiet and high-quality rest, then rather due to the large number of children, the noise is omnipresent and the culture of the guests from Russia leaves much to be desired (feet on the tables in the lobby, lying in swimsuits on the sofas in the lobby, children running and screaming in the lobby - in which an adult should be able to calmly drink a drink, to which the staff does not react at all and for this unfortunately 3 stars because it is very far from the concept of luxury

Dear Guest, I very much appreciate your comments regarding your stay at the Rixos Premium Tekirova. It is always a pleasure to receive feedback. I will share your comments with our team. Your comments and suggestions we have been takin to our consideration .We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm very sorry that some aspects left a less than favorable impression of your vacation. I apologize on behalf of my team. Thank you again for sharing your experience, and we hope that you will give us one more chance to welcome you again. Sincerely, Tahir Altınkaya General Manager

Excellent place

TripAdvisor rating 5.0/5

Mask A Families - TripAdvisor review

This is the second time we came. We would highly recommend it. The food is great as are all the staff. Guest relations surprised us with some birthday balloons and birthday cake- what a lovely gesture. The Indian food chef Jitender made lovely Indian food and we ate it everyday. He is truly a great chef of Indian food. Separately, I really like their grilled food they made. They even have heinz mayonnaise which is great. Everyone seems to speak English and I had no problems with this. What a great place and we look forward to coming back again. Room 2295 nov 6th to Nov 10th.

Dear Mask A, Thank you for your great review! I'm delighted you and your family were able to experience Rixos Premium Tekirova hotel. Each and every member of our team are here because they understand how to go the extra mile and make our guests' stay a uniquely memorable experience. I am so happy they made such an indelible mark on your visit and can't wait to share the feedback with them directly. I am sure they would want me to pass along to you how much of a joy it was to host you during your visit. Sincerely, Tahir Altınklaya General Manager

Nice hotel

Customer review rating 3.5/5

Julie P. Families - Confirmed reviews ALL

Hotel and staff was lovely, the beach bar was relaxing apart from you was listening to music playing from the beach bar on top of different music playing from the work out hut which is located straight across from the beach bar. I found this rather annoying! The food was nice that was served in the main restaurant but not that much to choose from, so after spending 10 days at the hotel it got a little repetitive. We had to had the option to book the À la cart restaurants on the hotel app but seemed to fail miserably every morning when trying. So never actually had the chance to try any of them, very disappointed!!! Overall I would not stay again!

Dear Julie P., Thank you for taking the time to tell us about your experience at the Rixos Premium Tekirova - The Land Of Legends Access. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rixos Premium Tekirova Hotel Management

Good stay, poor food and drink service

Customer review rating 3.5/5

Kelly Families - Confirmed reviews ALL

Enjoyed our stay. Rooms very comfortable., public areas and pool very good. Food good. Food and drink service very poor. Tables not laid, staff not making eye contact with you. Asked to have tables laid you would get grunted at and staff would walk away. Had to approach staff for drinks. They made it seem like you were asking the world to have a drink with your food. Child’s plates are needed at meal times. Your crockery is beautiful but too heavy for young children to carry. Loved having a warm pool.

Dear Kelly Yvette C., Thank you for taking the time to tell us about your experience at the Rixos Premium Tekirova - The Land Of Legends Access. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rixos Premium Tekirova Hotel Management

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Other web-users rate our hotel

  • 914 reviews 9/10 Location
  • 1,506 reviews 8/10 Room
  • 3,118 reviews 8.3/10 Service
  • 11 reviews 9.5/10 WiFi
  • 2,111 reviews 8.2/10 Food
  • 1,294 reviews 8.8/10 Amenities
  • 1,088 reviews 8.5/10 Cleanliness
  • 162 reviews 9.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.