Rixos Premium Tekirova - The Land Of Legends Access 5 stars

Customer review rating (ALL Rating) 4.5/5 724 reviews

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Tekirova Beldesi P K 137, Kemer, 07995 ANTALYA, Turkey

Description

Hotel extras

  • 30.000 m² Kids club

  • Perfect location

  • Aquapark

  • Large Adventure Park

  • Villa concept

Our accommodation(s)

Hotel location

Rixos Premium Tekirova - The Land Of Legends Access

Tekirova Beldesi P K 137, Kemer
07995 ANTALYA
Turkey

GPS:36.50875, 30.53762

Telephone
Fax +90 242 821 40 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  724 reviews

Customer review rating 4.5/5

Toby C. Couples - Confirmed reviews ALL

Highlights: Unlike many All inclusive hotels in the region, Rixos is using branded drinks/snacks and this is really great. We particularly liked Magnums/Cornettos at beach bars. The same is true for the music at the pool, they are songs people know by the real artist rather than awful covers to keep licensing costs down. Daily room cleaning was thorough, a tiny bit more effort could be placed on restocking minibars but it was mostly good. The upgrade to the suite was very well received. It was an exceptional room and showed great commitment to ALL members. Heated pool is a great idea for the cooler months. Welcome gift and birthday gift for me were really appreciated also. Honourable mentions: bartender called Dogan (I'm sure I've spelled that wrong) was always working flat out for people and was incredibly approachable, more so than some other bartenders. Nidal for all the help over email. Niggly points: Reception insisted on sending our suitcases separately and then they didn't show up at the room for an hour and I had to call to request them. Whenever we rang guest services/reception, it took many attempts for people to answer. This was really frustrating, I had to go to reception a couple of times and they kept asking me to use the Lumin AI more but the AI always transferred me to a human anyway. When we went on the last day to request late checkout (which is a strange policy in itself, normally I can request at the point my stay has commenced) the staff on the desk weren't keen to give me 2 free hours - I had to flash an email from Nidal. The keys they gave us then didn't work and I returned and the guy on the desk was quite shirty and said I should use the AI tool (which I don't think can program room keys?). The a la carte system failed for us as we'd paid for the Mermaid restaurant and been to 1 free restaurant and the system was saying we'd used both free meals (but one was paid for). Guest services eventually remediated this but I feel that may have been down to my status/fact it was my birthday. The app said some places where closed when they weren't (i.e. food court). Sometimes in the meal areas waiters took too long to take drink orders. In the a la carte restaurants the service was excellent but in the bars/buffets, often you had to collar a waiter rather than them proactively see you needed a drink. This is quite a basic thing staff could do better. Also there are some older guys in jackets at the buffets that I assume are team leaders, but they did very little. I'd say have fewer team leaders and more waiting staff so everyone has always got a drink. One of the best days we had was sitting in our suite looking at the pool having some drinks. The issue was we had to keep going and getting drinks from bars quite a way away. There were some room service wine bottles available, all quite pricey for an all inclusive. So my thought is could you not sell the all inclusive wine that's usually free but with a de minimis delivery fee of say €5? We would have loved to order just some bottles of the free wine and would have paid for the delivery. However the cheapest room service wines were about 30€ and when you can have wine and cocktails free at the bars, you don't want to pay this much - I realise the wines were more premium, which is why I'm saying offer the cheaper one too. I think it would make money.

Customer review rating 0.5/5

Nosirjon N. N. Friends - Confirmed reviews ALL

From the moment we checked in, the staff demonstrated a complete lack of basic customer service. There were no greetings, no assistance, and no sense of hospitality whatsoever. Upon arrival, we discovered that we had been allocated an incorrect room. When we requested an upgrade, we were simply told that the hotel was fully booked. However, when we checked the hotel’s official website, multiple higher-category rooms were clearly available for booking. Despite this, no effort was made to accommodate us or offer a solution. Furthermore, the room category we originally booked was located in a building that was completely closed due to the so-called “off-peak season.” This means the hotel sold a room type that was not even operational at the time of our stay. As a result, our booked room did not exist, and yet no alternative or upgrade was offered. Overall, this experience reflects poor management, misleading booking practices, and an urgent need for improvement in customer service standards.

Dear Nosirjon N. N., Thank you for taking the time to tell us about your experience at the Rixos Premium Tekirova - The Land Of Legends Access. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rixos Premium Tekirova Hotel Management

Customer review rating 5.0/5

Coskun D. Families - Confirmed reviews ALL

Satisfied with premium Rixos quality but dissatisfied with not being able to visit Land of Legends. Shuttle days were limited by hotel to two days only and those days did not suit us. Our plan was to visit Land of Legends on our last day which was Wednesday and there was no shuttle that day.

Dear Coskun D., Thank you for your valuable feedback. We are pleased to hear that you were satisfied with the quality of our services. However, we regret to learn that the limited shuttle schedule to the Land of Legends did not align with your plans. The shuttle days are determined based on demand, and we understand that this may have caused inconvenience during your stay. We appreciate your understanding and hope to welcome you back in the future. Rixos Premium Tekirova Hotel Management

Customer review rating 3.0/5

Dave W. Families - Confirmed reviews ALL

Good facilities - when open. Kids loved the pools, water slides and sports facilities. However we were disappointed that opening hours of various things reduced over the second half of our stay. Pool Villa was really nice and general appearance of the hotel is great. Food was ok but didn't seem to match what was promised. It was hard to book the a la carte restaurants - many were fully booked 3 mins after bookings opened. Also the number of restaurants available kept reducing through the week (without the hotel making this clear). The buffet was ok, although food allergen labelling was inconsistent e.g. the same dish contained dairy one day and not the next. Not great when you are relying on them. Service was good to start but really tailed off during the week. Our whatsapp concierge's last message was they were going on a break for a few hours but after that we didn't hear from them again for last 2 days of the holiday. As a result we weren't told various facilities were shutting early/entirely. e.g. food court shut a day before we left, waterslides shut abruptly on our final day at 1pm with no notice. Overall hotel was ok. Hard to know whether our experience was standard for end of summer season in Oct/Nov, we were just unlucky, or the hotel made some late decisions based on low occupancy. On balance wouldn't go back.

Dear Dave W., Thank you for sharing your feedback regarding your recent stay at Rixos Premium Tekirova. We are pleased to hear that you enjoyed our facilities, particularly the pools and sports amenities. However, we sincerely regret that your experience was not entirely to your satisfaction. We acknowledge your concerns regarding the reduced operating hours of certain facilities during the latter part of your stay. We strive to maintain clear communication about any changes, and we regret that you felt uninformed. Regarding dining, we understand the challenges associated with booking a la carte restaurants and appreciate your feedback on the allergen labeling practices. We take such matters seriously and will review our processes to enhance clarity and consistency. Additionally, we apologize for the inconsistency in service you experienced, especially with our WhatsApp concierge. Our aim is to provide seamless assistance throughout your stay, and we regret that we fell short in this area. Thank you once again for your valuable insights. We hope you consider visiting us in the future for an improved experience. Rixos Premium Tekirova Hotel Management

Customer review rating 3.5/5

Natalia Y. Families - Confirmed reviews ALL

Positive aspects: interesting entertainment, rope park and aqua-park, fitness classes, lovely quite area, good spa, adequate room size Negative aspects: food quality, restaurants’ booking experience, the last one is a real disaster.

Dear Natalia Y., Thank you for your feedback. We sincerely appreciate your positive remarks about our entertainment options and spa services. However, we regret to learn about your dissatisfaction with the food quality and the restaurant booking experience. Your comments will be reviewed as we strive to enhance our guest experience. Rixos Premium Tekirova Hotel Management

Other web-users rate our hotel

  • 1,027 reviews 8.3/10 Location
  • 1,763 reviews 8.1/10 Room
  • 3,535 reviews 8.3/10 Service
  • 16 reviews 9.6/10 WiFi
  • 2,499 reviews 7.7/10 Food
  • 1,654 reviews 8.5/10 Amenities
  • 1,180 reviews 7.9/10 Cleanliness
  • 811 reviews 8.3/10 Vibe

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