Rixos Premium Tekirova - The Land Of Legends Access 5 stars

Customer review rating (ALL Rating) 4.5/5 774 reviews

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Tekirova Beldesi P K 137, Kemer, 07995 ANTALYA, Turkey

Description

Hotel extras

  • 30.000 m² Kids club

  • Perfect location

  • Aquapark

  • Large Adventure Park

  • Villa concept

Our accommodation(s)

Hotel location

Rixos Premium Tekirova - The Land Of Legends Access

Tekirova Beldesi P K 137, Kemer
07995 ANTALYA
Turkey

GPS:36.50875, 30.53762

Telephone
Fax +90 242 821 40 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  774 reviews

Customer review rating 0.5/5

Nosirjon N. N. Friends - Confirmed reviews ALL

From the moment we checked in, the staff demonstrated a complete lack of basic customer service. There were no greetings, no assistance, and no sense of hospitality whatsoever. Upon arrival, we discovered that we had been allocated an incorrect room. When we requested an upgrade, we were simply told that the hotel was fully booked. However, when we checked the hotel’s official website, multiple higher-category rooms were clearly available for booking. Despite this, no effort was made to accommodate us or offer a solution. Furthermore, the room category we originally booked was located in a building that was completely closed due to the so-called “off-peak season.” This means the hotel sold a room type that was not even operational at the time of our stay. As a result, our booked room did not exist, and yet no alternative or upgrade was offered. Overall, this experience reflects poor management, misleading booking practices, and an urgent need for improvement in customer service standards.

Dear Nosirjon N. N., Thank you for taking the time to tell us about your experience at the Rixos Premium Tekirova - The Land Of Legends Access. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rixos Premium Tekirova Hotel Management

Customer review rating 5.0/5

Coskun D. Families - Confirmed reviews ALL

Satisfied with premium Rixos quality but dissatisfied with not being able to visit Land of Legends. Shuttle days were limited by hotel to two days only and those days did not suit us. Our plan was to visit Land of Legends on our last day which was Wednesday and there was no shuttle that day.

Dear Coskun D., Thank you for your valuable feedback. We are pleased to hear that you were satisfied with the quality of our services. However, we regret to learn that the limited shuttle schedule to the Land of Legends did not align with your plans. The shuttle days are determined based on demand, and we understand that this may have caused inconvenience during your stay. We appreciate your understanding and hope to welcome you back in the future. Rixos Premium Tekirova Hotel Management

Customer review rating 3.0/5

Dave W. Families - Confirmed reviews ALL

Good facilities - when open. Kids loved the pools, water slides and sports facilities. However we were disappointed that opening hours of various things reduced over the second half of our stay. Pool Villa was really nice and general appearance of the hotel is great. Food was ok but didn't seem to match what was promised. It was hard to book the a la carte restaurants - many were fully booked 3 mins after bookings opened. Also the number of restaurants available kept reducing through the week (without the hotel making this clear). The buffet was ok, although food allergen labelling was inconsistent e.g. the same dish contained dairy one day and not the next. Not great when you are relying on them. Service was good to start but really tailed off during the week. Our whatsapp concierge's last message was they were going on a break for a few hours but after that we didn't hear from them again for last 2 days of the holiday. As a result we weren't told various facilities were shutting early/entirely. e.g. food court shut a day before we left, waterslides shut abruptly on our final day at 1pm with no notice. Overall hotel was ok. Hard to know whether our experience was standard for end of summer season in Oct/Nov, we were just unlucky, or the hotel made some late decisions based on low occupancy. On balance wouldn't go back.

Dear Dave W., Thank you for sharing your feedback regarding your recent stay at Rixos Premium Tekirova. We are pleased to hear that you enjoyed our facilities, particularly the pools and sports amenities. However, we sincerely regret that your experience was not entirely to your satisfaction. We acknowledge your concerns regarding the reduced operating hours of certain facilities during the latter part of your stay. We strive to maintain clear communication about any changes, and we regret that you felt uninformed. Regarding dining, we understand the challenges associated with booking a la carte restaurants and appreciate your feedback on the allergen labeling practices. We take such matters seriously and will review our processes to enhance clarity and consistency. Additionally, we apologize for the inconsistency in service you experienced, especially with our WhatsApp concierge. Our aim is to provide seamless assistance throughout your stay, and we regret that we fell short in this area. Thank you once again for your valuable insights. We hope you consider visiting us in the future for an improved experience. Rixos Premium Tekirova Hotel Management

Customer review rating 3.5/5

Natalia Y. Families - Confirmed reviews ALL

Positive aspects: interesting entertainment, rope park and aqua-park, fitness classes, lovely quite area, good spa, adequate room size Negative aspects: food quality, restaurants’ booking experience, the last one is a real disaster.

Dear Natalia Y., Thank you for your feedback. We sincerely appreciate your positive remarks about our entertainment options and spa services. However, we regret to learn about your dissatisfaction with the food quality and the restaurant booking experience. Your comments will be reviewed as we strive to enhance our guest experience. Rixos Premium Tekirova Hotel Management

Customer review rating 2.0/5

Malgorzata E. P. Families - Confirmed reviews ALL

I was dissapointed with the freezing water at the waterpark, my child didn't use it because of cold water- and the waterpark was main reason for choosing your hotel. I'm glad that there was a pool with heated water- but there should be 1-2 slides in it , esepecially in the baby pool. The food was another dissapointing aspect: untasty, very repetitive, almost everyday the same food even for lunch and dinner, the meat was tough and tasteless. The juices ( good idea but too watery and not tasty), I loved the herbal teas. I had to search for teaspoons everyday, the waiters didn't bring them, despite my complaint to the manager, and representatives, it wasn't changed which was frustrating, it seems that the hotel saves on teaspoons- that's ridiculous. The activities- kids club was great, but activities for adults were satisfactory- the archery instructor didn't check whether the people properly put on the safety protection which resulted in small injuries in many people. The bars and drinks were great.

Dear Malgorzata E. P., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your insights as they help us improve our services and offerings. We regret to learn that the water temperature at the waterpark did not meet your expectations. While we strive to provide an enjoyable experience for all our guests, we recognize that maintaining ideal water temperatures can be challenging. Your suggestion for additional slides in the heated pool will be noted for future considerations. We also appreciate your comments regarding the dining experience. We aim to provide a diverse selection of dishes, and we regret that the variety did not meet your expectations during your stay. Furthermore, we apologize for the inconvenience you faced with the service regarding the teaspoons. This is certainly not the standard we aspire to, and your concerns will be addressed internally. We are pleased to hear that you enjoyed the kids club and the bar services. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Rixos Premium Tekirova Hotel Management

Other web-users rate our hotel

  • 1,035 reviews 8.2/10 Location
  • 1,764 reviews 8/10 Room
  • 3,537 reviews 8.2/10 Service
  • 16 reviews 9.3/10 WiFi
  • 2,480 reviews 7.6/10 Food
  • 1,638 reviews 8.4/10 Amenities
  • 1,184 reviews 7.9/10 Cleanliness
  • 99 reviews 6.2/10 Breakfast

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