What an amazing 9 days at the Rixos. We were thoroughly spoilt and very well looked after by all the staff. Our room was extremely clean and tidy every day and the view wonderful. Food amazing and à la carte restaurants fantastic. We couldn't ask for a better holiday.

Really enjoyed the stay and would definitely be recommending to family and friends to stay at this hotel.

This was by far the best hotel we have stayed in. The staff are great amd so dedicated to their jobs. The hotel was lovely and clean. Always lots of beds available around the pool at all times. Everything We asked the hotel was more than happy to help out. We will definitely be making this a hotel to come back to in the future

Really enjoyed our stay. The food was very good especially in the à la carte restaurants. Staff on the whole were very friendly and helpful. The grounds are beautiful and swimming pools excellent. I do feel that the rooms are in need of an upgrade considering the cost of staying here. The entertainment in the Beach Bar in the evening was mixed in my opinion. Party nights were good but a few of the bands not so much. Thank you

We have spent a week at Rixos and it was incredible, literally every thing you could possibly ask for and more! Every single staff member was amazing with our little girl, always making an effort to speak to her every single time they saw her. We cannot wait to return!

Wonderful holiday, but what made it exceptional was all the staff. So helpful and friendly. They could not do enough for us and nothing was ever too much trouble. The hotel was extremely clean, and the room was very comfortable . Although the hotel was full it never seemed busy and manic like many other hotels we have been to. There was always a quiet place to sit and enjoy the scenery. The food was very good. Excellent all round and we will return.

Saw in tik tok and was even better in real life rooms amazing maybe can have decaf tea i did bring own but that be great and tea on menu on starbucks maybe think thats only thing I say thank you each every one of u for making our 10 year wedding anniversary amazing

We really enjoyed our stay at this hotel. This is the 4th Rixos hotel we have stayed at. They are all great hotels. The staff were great and always happy to help with any requests. Food was a really high standard. Entertainment overall was great. A couple of shows were not as good as rest but some acts were fantastic. Only minor issue was the rules on visiting à la carte hotels. To just say 1 visit to each restaurant to us seems unfair on people that are there for a longer stay and can still only visit each once. A fairer policy would be to only allow a certain number of visits depending on how long you are staying at the hotel. Everything else was great and we are looking to return.

Good hotel, but our room was very far from almost of hotel facilities, like main pool , main restaurant, garden and... even though we had told the reception to give us a room with easier access , since we had two children ... another matter is Aqua park, hotel in this level must have at least a little aqua park inside, for teen and adults, Land of legends is too busy and...

This hotel was spectacular from start to finish. We went with our two young children who are 6 and 3 and my parents who are 70. We all had a fantastic experience and agreed that we are not people to often return to the same hotel but on this occasion we’d make an exception! Truly fantastic facilities for kids and the food in all of the à la carte restaurants was to die for! I’d go back next week and do it all again! 5 stars 🌟

What a great 1 week holiday with my family at the amazing hotel … amenities 5 star in all areas . 24/7 dedicated Watspp support from personal assistant allocated to support with all ur needs . Food in entire hotel resort delicious and fresh..my children loved kids club . We will definitely coming back soon

All the family had a wonderful time.

I am writing to formally express my extreme disappointment regarding my recent stay, which fell far below the standards expected for an Accor Diamond member. My experience was marred by a series of failures in service, maintenance, and professional conduct: Arrival and Initial Room Issues Upon arrival, I was not provided with the benefits associated with my Diamond status, including the expected room upgrade and welcome package. The room was not properly prepared for our party of three (two adults and one child), as there were no accommodations made for the child. Furthermore, the room was in poor condition, featuring missing furniture, a broken chair, and a faulty safe that remained unrepaired despite multiple requests. Management and Service Failures Despite my repeated requests to speak with a manager to address these issues, my concerns were ignored. Never any manage initiated to contact me or talk to me. It was only after my third complaint that I was offered a room change to a different building. By Elena , the assistance manager for guest relations. While the sea view was an improvement, the second room presented a severe hygiene issue: the shower drain was blocked, causing sewage to overflow into the bathroom. While the hotel did eventually provide a one-day Cabana as a gesture of goodwill, the initial lack of care was inexcusable. Departure and Staff Conduct The unprofessionalism continued upon our departure. The bell boy was dismissive and rude when asked to assist with our luggage, choosing to continue a conversation with a colleague rather than provide assistance. Most concerning was the behavior of the Guest Relations Assistant Manager, Elena. While initially helpful, sounded caring , she became completely unresponsive to my messages purposefully , once I attempted to thank her and inquire about booking a future stay for a larger group. This sudden change in demeanor was unprofessional and left a lasting negative impression. It is clear that the hotel’s priority during this period of high occupancy was revenue rather than guest satisfaction or the recognition of Accor loyalty status. The lack of accountability and the inconsistent level of service were deeply frustrating. I learnt that when this hotel is 95% occupied they receive refunds from Accor which was also shocking instead of paying attention to guest care , feeling welcome and hygiene of the rooms and not place broken furniture in rooms for a five star hotel they care about refunds. As a loyal Accor member, I expected a level of service and professionalism that was entirely absent during this stay. I would appreciate a formal response regarding how the hotel intends to address these systemic service failures.

Rixos never let me down, this is my second or third experience with rixos hotels, but rixos premium belek has higher rates for me duo to ease (order by codes , reservation booking through apps , AI assistant) that just wow alone , location is nice , AC is working well , clean , wifi is not bad at all however I didn’t use it much , the food was great tried like 4 restaurants there i really loved the experience, the only issue that i didn’t like is the price its too pricey in a the season however i would not complain about the service I got compared with it . Ooh am not going to forget the staff they were nice everywhere.

The hotel was amazing and felt like a 5* experience throughout our stay. From having guest relations personnel, Kateryna and Nuraiym, on hand to help all hours of the day, the food being exceptional and having plenty of choice at the buffet restaurant and all inclusive really being all inclusive eg. Starbucks, top shelf alcohol, 24/7 snacks. It make us want to stay at another rixios hotel for our next family holiday.

This is our third consecutive year at Rixos Premium Belek and I think that speaks for itself. Fantastic hotel, great facilities and staff with a first-class customer service ethic,

The hotel offers great service, food options for everyone and all branded drinks as part of the all inclusive experience. The hotel was spotless and staff are always cleaning to keep standards high.

We travelled with our children and their grandparents. The hotel was clean, the staff were friendly.

My partner and I stayed at Rixos Premium Belek from 27th July to 3rd August, and it was without a doubt the best all inclusive resort we have ever experienced. So much so that we are genuinely reluctant to book anywhere else for next year! If you are considering booking this resort, go for it—you won’t regret it! ✈️ Room 2436 🌊 🌅 Our sea view room was exceptional, with stunning views across the mountains, the resort grounds, and the sea. It was kept meticulously clean to a very high standard throughout our stay. The mini bar was consistently restocked, and the room was equipped with a great range of toiletries (shampoo, conditioner, shower gel, dental kit, comb, cotton wipes, and buds). Pool & Beach 🏊 🏖️ The M. pool area is pristine, and the service from the pool staff is brilliant—we especially loved the added touch of roller skate drink service! You can easily order drinks right to your sun lounger via a QR code. While we got a sun lounger every day, there were times we headed to the beach for a bit first as the pool was busy. The staff are excellent at actively monitoring empty loungers and removing towels left reserved for long periods. For a change of scenery, we visited the adult only swim-up bar around 4PM each day for cocktails. It was usually quiet and provided a perfect shaded spot to relax after a day in the sun. 🍹 Dining & Restaurants The culinary experience here is outstanding: ▪️Z’asya: Absolutely delicious. We definitely ordered too much food, but every course was superb. A special mention to Jana, who was a fantastic, highly attentive waitress. 🍣 ▪️Piazzetta: We shared the beef carpaccio to start (delicious), followed by a pizza for my partner and the tenderloin for myself. The tenderloin was cooked to a perfect medium as requested. 🍕 ▪️Akşam: Lovely setting and atmosphere. The ribeye steak, potato purée, creamed spinach, and fries was tasty. 🥩 ▪️Mykorini: A beautiful, stunning setting. The entertainment was great fun—we loved taking part in the plate smashing! The cocktails were 10/10, the tzatziki was incredible, and the M. course meats were packed with flavour. 🇬🇷 ▪️People’s: We ate here on arrival. The burger was really juicy and the tortellini was flavoursome. We also ate here for a midnight snack one night. Service is really quick if you are looking for a quick bite to eat. 🍔 ▪️Turquoise Buffet: Beyond the à la cartes, the M. buffet is of exceptional quality with an incredible range of options. 🌍 ▪️Godiva: Perfect for afternoon treats with tasty little sandwiches and high-quality chocolates. 🍫 Bars & Entertainment ▪️Beach Bar: This was a daily highlight for us. The live music between 4:30PM and 6PM had a great chilled vibe, and we always enjoyed the signature welcome cocktail served on arrival. We returned every evening from 10:15pm to 11:45pm for the live band and shisha, with always-prompt service. A huge special shoutout to Kübra, who made sure we had the absolute best time—she was so friendly, fun, and attentive. Enver (Bar Chief) also went above and beyond to make our stay extra special, making the best Espresso Martinis (10/10!). 🍹 🎶 ▪️Mood Nightclub: Great music and DJ. While it could be a little busier, we still had a blast, and there is the option to sit outside to listen to the music until 1AM if the nightclub isn’t your thing! 🪩 ▪️Lounge Bar: Our usual late-night spot. Kaan Bilal is a super talented bartender who made amazing cocktails. We also had great fun when Kübra joined and set up informal cocktail competitions with Kaan! 🍸 Exceptional Management & Service A special thank you to Tuncay, the Night Manager, who went above and beyond for us. He checked in with us every single night and personally helped resolve a query we had regarding restaurant reservations. 👏🏼 While I’ve mentioned a few individual names, every single staff member we encountered was worth their weight in gold. They work tirelessly, and Rixos would not be the 5-star resort it is without them! 🌟