Rixos Park Belek - The Land Of Legends Access 5 stars

Customer review rating (ALL Rating) 4.4/5 1,945 reviews

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Belek Mah Tuban, Cd No 31 Z01, 07506 BELEK, Turkey

Description

Hotel extras

  • Land Of Legends Privileges

  • Entertainment Haven

  • All Inclusive

  • Abundant Flavors

  • Private sandy beach

Our accommodation(s)

Hotel location

Rixos Park Belek - The Land Of Legends Access

Belek Mah Tuban, Cd No 31 Z01
07506 BELEK
Turkey

GPS:36.8428703271, 31.0816596396

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,945 reviews

Customer review rating 2.0/5

Ahmet F. Y. Families - Confirmed reviews ALL

The hotel was packed when we arrived. We had to wait until 15.30 to get our bags to the room, I had to grab them by myself in the end. Restaurant was jam packed, no seats, no tea glasses, many food options were finished and not refilled (eg. desserts). The people’s restaurant was supposed to be open until 11 pm, but was closed at 5pm and not opened on Sunday ever. Heated pool was cold (I stayed in Rixos hotels for 4 other times and they had hotter pools). The guy at the reception claimed the pool was 30 degrees Celsius and he laughed at us when we said it was cold. His attitude was so rude, and the pool was no more than 24 degrees. Overall, it was a poor stay, think of a Rixos hotel in Antalya which proclaims luxurious stay, they didn’t even serve bananas at the restaurants.

Customer review rating 1.5/5

Kirill K. Families - Confirmed reviews ALL

We had booked a family room with a terrace and jacuzzi, but from the very beginning, our experience did not meet expectations. Upon arrival, no staff member greeted us at the entrance or offered assistance with our luggage, nor were we welcomed with a drink. A day before arrival, the Reservation Supervisor confirmed our booking and time of check-in. However, upon arrival, although the receptionist assured us that the room matched our reservation, after completing payment and receiving our keys, we discovered that the room was of a completely different category and did not match what we had booked. When we requested the correct room, we were informed that no such rooms were available. No apology or compensation was offered. We were traveling with our elderly grandmother, and the room we were given was located on the second floor with steep stairs and several steps inside — very inconvenient and unsafe, especially since the building had no elevator. Our room was changed only the next day, after numerous complaints and lengthy discussions. As a result, one full day of our holiday was lost. It was also my birthday during our stay, and we had booked dinner at the à la carte restaurant to celebrate. Unfortunately, no special gesture or even a small birthday cake was arranged, which added to our disappointment. From a hotel under the Rixos brand, we expected a much higher standard of service, hospitality, and attention to guests. Sadly, this experience was far below expectations, and we cannot recommend this property.

Customer review rating 3.5/5

Gulcin K. S. Families - Confirmed reviews ALL

shuttles to land of legends are OK, we spend most of our times at this theme park.

Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the restaurants, bar, and food, and that the shuttle service to The Land of Legends met your expectations. It’s great that you made the most of your time at the theme park. However, we sincerely apologize for the service shortcomings you experienced, particularly the delays in receiving basic items like water. Your comments regarding the insufficient number of service staff have been noted and will be shared with our operations team for immediate review and improvement. We appreciate your honest input — it helps us enhance the guest experience. We hope to have the opportunity to welcome you again and provide a smoother, more attentive stay. Warm regards,

Customer review rating 4.5/5

Ian S. Families - Confirmed reviews ALL

Had a problem with original room. It was resolved very quickly by front desk

Dear Guest, Thank you for sharing your experience! We’re delighted to hear that Rixos Park Belek was a great fit for your entire family, and that our team at the front desk responded swiftly to resolve the room issue. Providing comfort and prompt service for guests of all ages is exactly what we strive for. We hope to welcome you and your family back again soon for another seamless and joyful stay. Warm regards,

Customer review rating 2.0/5

Maciej B. Couples - Confirmed reviews ALL

The expirence was not bad and not good. The hotel mostly caters to Russian people as their main customers. Unfortunately this creates chaos especially in the main restaurant where people just cut the lines get in front of you don’t respect personal space. Also when interacting with the hotel staff was not the next experience when you are not Russian. The guest services English is not the best and where as they had a lengthy friendly conversations in Russian with other guests when it comes to English they were very cold and cited like they don’t want to be there nor be of any help.

Other web-users rate our hotel

  • 1,093 reviews 8.2/10 Location
  • 2,042 reviews 7/10 Room
  • 3,802 reviews 7.6/10 Service
  • 37 reviews 9.1/10 WiFi
  • 3,011 reviews 7.5/10 Food
  • 1,490 reviews 7.7/10 Amenities
  • 1,441 reviews 6.5/10 Cleanliness
  • 112 reviews 6.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.