Rixos Park Belek - The Land Of Legends Access 5 stars

Customer review rating (ALL Rating) 4.4/5 1,928 reviews

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Belek Mah Tuban, Cd No 31 Z01, 07506 BELEK, Turkey

Description

Hotel extras

  • Land Of Legends Privileges

  • Entertainment Haven

  • All Inclusive

  • Abundant Flavors

  • Private sandy beach

Our accommodation(s)

Hotel location

Rixos Park Belek - The Land Of Legends Access

Belek Mah Tuban, Cd No 31 Z01
07506 BELEK
Turkey

GPS:36.8428703271, 31.0816596396

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,928 reviews

Customer review rating 1.5/5

Kirill K. Families - Confirmed reviews ALL

We had booked a family room with a terrace and jacuzzi, but from the very beginning, our experience did not meet expectations. Upon arrival, no staff member greeted us at the entrance or offered assistance with our luggage, nor were we welcomed with a drink. A day before arrival, the Reservation Supervisor confirmed our booking and time of check-in. However, upon arrival, although the receptionist assured us that the room matched our reservation, after completing payment and receiving our keys, we discovered that the room was of a completely different category and did not match what we had booked. When we requested the correct room, we were informed that no such rooms were available. No apology or compensation was offered. We were traveling with our elderly grandmother, and the room we were given was located on the second floor with steep stairs and several steps inside — very inconvenient and unsafe, especially since the building had no elevator. Our room was changed only the next day, after numerous complaints and lengthy discussions. As a result, one full day of our holiday was lost. It was also my birthday during our stay, and we had booked dinner at the à la carte restaurant to celebrate. Unfortunately, no special gesture or even a small birthday cake was arranged, which added to our disappointment. From a hotel under the Rixos brand, we expected a much higher standard of service, hospitality, and attention to guests. Sadly, this experience was far below expectations, and we cannot recommend this property.

Customer review rating 3.5/5

Gulcin K. S. Families - Confirmed reviews ALL

shuttles to land of legends are OK, we spend most of our times at this theme park.

Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the restaurants, bar, and food, and that the shuttle service to The Land of Legends met your expectations. It’s great that you made the most of your time at the theme park. However, we sincerely apologize for the service shortcomings you experienced, particularly the delays in receiving basic items like water. Your comments regarding the insufficient number of service staff have been noted and will be shared with our operations team for immediate review and improvement. We appreciate your honest input — it helps us enhance the guest experience. We hope to have the opportunity to welcome you again and provide a smoother, more attentive stay. Warm regards,

Customer review rating 4.5/5

Ian S. Families - Confirmed reviews ALL

Had a problem with original room. It was resolved very quickly by front desk

Dear Guest, Thank you for sharing your experience! We’re delighted to hear that Rixos Park Belek was a great fit for your entire family, and that our team at the front desk responded swiftly to resolve the room issue. Providing comfort and prompt service for guests of all ages is exactly what we strive for. We hope to welcome you and your family back again soon for another seamless and joyful stay. Warm regards,

Customer review rating 3.0/5

Iris K. Families - Confirmed reviews ALL

I have to say that my opinion is very mixed. The welcome was very nice but the reception team was quite ‘rude’ making up excuses for the waiting time and did not show us any empathy after we had a flight at 6 in the morning and could only enter our room at 16:30. The room itself has a very big sigaret smell, we changed rooms because also the cleaning was not good, mirrors were dirty and a lot of small things were dirty. But the smell of sigaret kept being there the whole stay, even in the hallway. Also the airco in the room did not seem to function as it was not giving cold air.. The service of the restaurant and bars/lounges are perfect I would say, they are all very nice and they know what service is! I was very happy and satisfied with the food available and the drinks that we could choose from.

Dear Guest, Thank you for sharing your honest and balanced feedback. We’re glad to hear that you enjoyed the service at our restaurants and lounges — your kind words about the food and drink offerings are truly appreciated and will be shared with our culinary and service teams. At the same time, we deeply regret the issues you faced with reception, room cleanliness, and the lingering cigarette smell. Your experience with delayed check-in and lack of empathy from the front desk is not reflective of the hospitality we strive to offer. We also apologize for the discomfort caused by the air conditioning and cleanliness concerns — these matters have been forwarded to our housekeeping and technical teams for review and improvement. Your feedback helps us identify where we must do better, and we thank you for giving us that opportunity. We hope to welcome you again in the future with a more seamless and satisfying experience. Warm regards,

Customer review rating 2.0/5

Alan H. M. Couples - Confirmed reviews ALL

I checked reviews before I booked and thought it would be accessible, but unfortunately that was not accurate. There are no elevators to the pool area, so we were forced to use the ramps, which are at best difficult, or downright terrible.

Other web-users rate our hotel

  • 1,099 reviews 8.2/10 Location
  • 2,042 reviews 7/10 Room
  • 3,820 reviews 7.6/10 Service
  • 37 reviews 9.1/10 WiFi
  • 3,014 reviews 7.5/10 Food
  • 1,499 reviews 7.8/10 Amenities
  • 1,447 reviews 6.5/10 Cleanliness
  • 110 reviews 7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.