One of the best holidays we have ever been on, the land of legends access just sealed the deal. The only down point was the TV in the room next to us was on night and day for 4 days.

Stay was overall good. However some improvements: -ants were in the room a lot of them kept coming back despite cleaning it everyday -starbucks machine had a problems always and most of the drinks were always not offered as didnt have the ingredients for it -bar near the cafe had always 1 girl working who was really slow and lineup wudnt be long but wait wud be long for a drink, need another person to help her -other resorts around the world you can book 1 special restaurant atleast once per stay but here out of the 3 open we were only allowed to choose 1 and the other 2 were not even open

Overall we got what we wanted. Good food and a place where you can stay 3-4 days without open needs. Basic needs so far. The facilities are in an acceptable condition but the service is not more than ok. You request or ask someone for something and got no reaction at all. Only the station managers can communicate in good English and are trained for more than one task. Cleaning status from open facilities like the restroom at the pool or tables at the restaurant are sometimes disgusting. On request you get barely an solution sometimes… The food was very good and on a good day you meet a friendly face from the service staff. Also nobody checks if other guests are behaving. Some people can behave really loud and selfish and you have to deal with it on your own. Even if there are sings for the correct behaviour like not jumping and running between the lounges and in the pool. So overall we got some relaxed days but we need to request anything above basic and it was not like a 5 star resort at all.

We had a great time, check in and check out was seamless. It was a nice gesture at check in to allocate our room next to our other family members. Dilek Tekin, the food and beverages deputy manager, was particularly helpful and friendly during our stay. (Many thanks). Housekeeping staff were friendly and rooms always cleaned to a high standard.

Great food, spacious rooms but severely understaffed and far from the price we paid.

Good experience - customer service was friendly and welcoming.

We enjoyed our stay overall. Our room in the main building was lovely, and we had a relaxing holiday. We spent one rainy day in the spa, which was a nice change, and although we visited the beach, we preferred relaxing by the pool. For most of our stay, we had no problems finding sunbeds after breakfast, although during the last two days nearly everything seemed to be claimed, which made things more difficult. A special mention to the young lad on rollerblades around the pool, who was fantastic and worked incredibly hard! However, there were a few things that let the hotel down, and unfortunately, I don’t feel we received a consistent five-star experience. Restaurants and food The main restaurant offered a good variety of food, but at times it felt quite chaotic, with guests struggling to find somewhere to sit. Service varied considerably depending on which section you were seated in. Some staff were excellent, attentive and even remembered our drinks orders from previous evenings, which was a lovely touch. Others clearly struggled to keep up. One member of staff appeared particularly stressed most evenings, with drinks orders taken late and used plates left on tables. It felt as though some areas were understaffed or poorly managed. We really enjoyed the Mermaid and Grill à la carte restaurants, both of which were lovely. However, People’s was extremely disappointing. I ordered a tuna salad that consisted mainly of iceberg lettuce, half a cherry tomato, one olive and a quarter of a boiled egg. I have genuinely never been served such a sorry-looking salad, particularly in a five-star hotel! It almost felt as though the restaurant was rationing ingredients. Bars and service I’m not sure whether it was because we were approaching the end of the season, but some staff seemed to have lost interest, and the lack of consistency was noticeable. On one occasion, we visited the pool bar shortly after its advertised opening time of 9am, only to be told to return at 10am because the member of staff was on her own and still setting up. Surely management should ensure the bar is staffed and ready to serve guests at its advertised opening time? On another occasion, I ordered drinks using the QR code service, but they never arrived. When I went to the bar to ask, I was told that the waiter had been sacked and the service was no longer available! I found this quite unprofessional. Surely the ordering system should have been disabled rather than allowing guests to place orders that would never be fulfilled? Guests really shouldn’t be told about internal staffing issues either. Starbucks was another example of inconsistent service. When experienced staff were working, it was brilliant, with orders prepared quickly and correctly. However, at other times, staff appeared to have been asked to cover without adequate training. On one occasion, I was asked to repeat my order three times, and the member of staff still didn’t seem to be listening. Some of the drinks I received were also questionable! What disappointed me most was that there was rarely an apology when things went wrong. Instead, staff often became defensive or blamed their colleagues. Cocktails were another example. The same cocktail could taste completely different depending on who made it. For a hotel of this standard, I would expect much better consistency across the bars. Housekeeping We had no issues with the cleanliness of our room, and housekeeping generally did a good job. However, is it really necessary to start hoovering the corridors directly outside guests’ rooms at 8am? Overall The frustrating thing is that this hotel has so much going for it. The facilities are lovely, the rooms are comfortable, and there are some genuinely fantastic, hardworking members of staff who deserve recognition. However, the inconsistent service, lack of attention to detail and occasional unprofessional responses really let it down. Individually, some of these things might seem minor, but over a two-week stay they begin to add up and affect the overall experience. I appreciate it may have been towards the end of the season, but guests are still paying for a five-star experience, regardless of when they visit. With better management, staff training and more consistent service, this hotel could be excellent. It’s so nearly there, which makes these shortcomings even more disappointing. Unfortunately, based on our experience, I would question whether it truly delivers the five-star standard it advertises.

Dear Rixos Management Team, I am writing to formally raise concerns regarding our recent stay at Rixos Park Belek between 7 and 17 October 2026. As a group, we spent in excess of £20,000 on this holiday, choosing Rixos based on its reputation, our previous experiences at other Rixos hotels, and the expectation of receiving the high standards of accommodation, service, hospitality and attention to detail associated with a five-star resort. Unfortunately, our overall experience fell significantly below these expectations. While there were some enjoyable aspects, the number and seriousness of the issues encountered left us disappointed and questioning whether the experience represented the standard expected from a brand such as Rixos. Health and Safety Concerns We experienced several concerns regarding the safety of the resort, particularly for children. The wooden panelling and flooring around the main pool were uneven, with raised sections and exposed nails. Children in our group fell in these areas, creating an entirely avoidable risk of injury. These are unacceptable hazards in a family resort where children should be able to move around safely. There were also areas of the hotel where netting and protective barriers appeared inadequate to prevent children from falling from significant heights. Such issues raise serious concerns about the effectiveness of the resort’s safety measures and maintenance standards. These matters should be proactively identified and addressed by hotel management rather than left for guests to discover. I have photographic evidence of the exposed nails and issues with the pool flooring and can provide this to support our complaint. Air Conditioning and Comfort The air conditioning was substandard and frequently failed to provide adequate cooling, with rooms often remaining warm overnight and into the mornings. This affected our comfort and ability to sleep properly, particularly in the hot conditions. For a resort of this standard, effective air conditioning should be a basic expectation rather than an ongoing concern. Service Standards and Hospitality We experienced inconsistent service throughout our stay, including issues with drinks orders being delivered by staff on rollerblades. The service was not consistently reliable or timely, which detracted from the overall experience. We also noticed discrepancies in the glassware used across the resort, which appeared inconsistent with the presentation and standards expected of a five-star hotel. I have photographic evidence of these discrepancies. Although individual issues may appear minor in isolation, collectively they contributed to an experience that fell short of the quality and attention to detail we expected. Guest Relations and Handling of Complaints We raised concerns directly with Guest Relations during our stay. However, we were asked to provide evidence to substantiate our complaints. We found this response disappointing. As paying guests, we should be able to raise legitimate concerns and expect them to be taken seriously, investigated and addressed by the hotel. It should not be our responsibility to investigate operational shortcomings or prove that the resort has failed to meet appropriate standards. While I do have photographic evidence of certain issues, including the exposed nails and uneven pool flooring, this should support an investigation rather than be a prerequisite for our concerns to be acknowledged. The handling of our complaints did little to reassure us that the issues were being taken seriously or that meaningful action would be taken. TripAdvisor Reviews and Guest Feedback We did enjoy some experiences during our stay, including the cocktail-making activity and the Olive Italian restaurant. We believe it is important to acknowledge these positive aspects, as our complaint is intended to provide a fair and balanced account of our experience. However, we were particularly uncomfortable with the way TripAdvisor reviews were solicited. Following these experiences, we were approached immediately by staff and asked to submit reviews. Before submission, staff checked the reviews and selected five-star ratings. This felt underhand and created the impression that the hotel was seeking to influence the ratings guests submitted rather than allowing them to provide independent and honest feedback. Guests should be free to share their genuine experiences without pressure or staff intervention that could influence the rating given. This approach raised concerns about the authenticity of the feedback being encouraged and was disappointing in the context of our wider experience. Overall Experience and Expectations We selected Rixos because of the reputation associated with the brand and our positive experiences at other Rixos properties. We expected a premium holiday where safety, comfort, service and attention to detail would be consistently delivered. Unfortunately, the combination of health and safety concerns, inadequate air conditioning, inconsistent service, concerns about the handling of complaints and the approach to TripAdvisor reviews resulted in a holiday that did not meet those expectations. Although we enjoyed certain activities and dining experiences, these positives do not outweigh the broader shortcomings experienced by our group. Spending in excess of £20,000 represents a significant investment in a family holiday. We do not believe the overall experience we received was reflective of the price paid or the standards reasonably expected from a five-star resort operating under the Rixos brand. Expected Resolution and Compensation In light of the issues outlined above, we are seeking appropriate compensation to reflect the significant difference between the experience promised and the experience delivered. We appreciate that no holiday is entirely without fault. However, the nature and number of the concerns experienced, particularly those relating to children’s safety and the overall standard of service, go beyond minor inconveniences. We request that Rixos management formally investigate the matters raised, provide a substantive response explaining what action will be taken to address the concerns, and make a reasonable compensation offer in recognition of our group’s disappointing experience. We would also welcome confirmation that the health and safety concerns identified will be investigated and that appropriate steps will be taken to prevent other guests from encountering similar issues. We have photographic evidence available to support relevant aspects of this complaint and can provide it as part of the investigation. We hope Rixos will approach this matter constructively and recognise that our concerns are genuine and that the experience fell short of the standards associated with your brand. We look forward to receiving your formal response and a fair proposal to resolve this matter. Kind regards, Stewart K.

We recently returned home after an incredible stay at Rixos Park Belek, and we honestly couldn’t fault a thing. From start to finish, everything was amazing, and we had the B. experience at the hotel. The service, food, atmosphere, and attention to detail made our holiday truly special. One of the highlights was dining at the Teppanyaki à la carte restaurant. The chef was absolutely fantastic and made the whole experience fun, entertaining, and interactive. It was so much more than just a meal and something we will remember for a long time! The Italian à la carte restaurant was equally outstanding. Our waiter, Sevil, provided excellent service and made us feel so welcome. A special mention also goes to chef Yunus, whose food was absolutely delicious. The quality of the dishes was fantastic, and every part of the experience was brilliant. We also had a wonderful experience at the Lebanese restaurant. The quality of the food was amazing, and everything was beautifully prepared and full of flavour. Our server, Davut, was excellent and made the experience even more enjoyable with his attentive, friendly service. Thank you for making our evening so special! A huge thank you to all the staff at Rixos Park Belek for making our holiday so memorable. Every restaurant we visited exceeded our expectations, and the level of service we received throughout our stay was outstanding. It was clear how much effort the team put into ensuring guests had the B. possible experience. We came home with amazing memories and couldn’t have asked for a better holiday. Rixos Park Belek truly exceeded our expectations, and we would highly recommend it to anyone looking for an exceptional hotel with fantastic food, wonderful staff, and outstanding service.

We had a wonderful stay at Rixos Park Belek and were extremely satisfied with our experience from start to finish. The hotel is beautiful, the atmosphere is fantastic, and the food was absolutely delicious. There was a great variety of dishes, and everything we tried was fresh and tasty. We especially enjoyed the quality and selection of the food. A very special thank you to Aigerim from the reception, who was absolutely wonderful throughout our entire stay. We were in contact with her via WhatsApp, and she was always available whenever we needed help. No matter what we asked for, she was always kind, quick to respond and willing to help. She arranged everything for us and made sure that every request was taken care of, even when we contacted her at different times. Her kindness, professionalism and genuine willingness to help really made a difference and made our stay much more comfortable and enjoyable. We were truly very happy with the hotel, and especially the excellent service. We would definitely recommend Rixos Park Belek and would love to visit again!

We booked this hotel to attend a week event in Next convention center. Our experience with the hotel was limited but memorable. Staff were very friendly, all inclusive food option was amazing! And the place was perfect.

The resort is really good and clean. My only concern is that you have to queue at bars for drinks and while this is fine and I do queue a lot of people didn’t and the bar staff ignored the queue and served the people that had gone straight to the front of the queue. This was frustrating at first then as the week went on it got very annoying

Even though 5 star the cleanliness was not up to standard. We found a dirty knickers on a shelf in the cupboard. There was dust. Bottles of water were not left we had to request

This was our first visit to Rixos park and really enjoyed our 14 night stay. Great buffet catered for all. We also enjoyed our visits to the restaurants and also the food was delicious. Live entertainment every night was fab. Would l return yes.

Relaxed calm atmosphere, clean and well kept grounds, friendly and helpful stuff.,varied meals. Land of Legends access, comfortable beach, live music with good sound - are tmain advantages of the hotel.

Excellent stay

This is our third stay at a Rixos hotel and we where left disappointed

I treated as a vip guest I love it

The holiday was perfect the room and the food everything was good