Rixos Park Belek - The Land Of Legends Access 5 stars

Customer review rating (ALL Rating) 4.4/5 1,933 reviews

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Belek Mah Tuban, Cd No 31 Z01, 07506 BELEK, Turkey

Description

Hotel extras

  • Land Of Legends Privileges

  • Entertainment Haven

  • All Inclusive

  • Abundant Flavors

  • Private sandy beach

Our accommodation(s)

Hotel location

Rixos Park Belek - The Land Of Legends Access

Belek Mah Tuban, Cd No 31 Z01
07506 BELEK
Turkey

GPS:36.8428703271, 31.0816596396

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,933 reviews

Customer review rating 4.0/5

Chris T. Families - Confirmed reviews ALL

Great hotel, excellent staff good food and facilities

Dear Guest, Thank you very much for your kind words. We are delighted to hear that you had a great stay and enjoyed our hotel, excellent staff, delicious food, and facilities. Your positive feedback is the best motivation for our team to continue delivering memorable experiences to all our guests. We look forward to welcoming you again at Rixos Park Belek for another wonderful stay. Kind regards, Guest Relations Department Rixos Park Belek

Customer review rating 3.0/5

Sergey S. Families - Confirmed reviews ALL

Cold room, fridge wasn't updated, near room some construction is processing early morning on Saturday, dirty room floor, long distance to the main restorant

Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear about the inconveniences you experienced during your stay, including the cold room, outdated fridge, construction noise in the early morning, cleanliness issues on the floor, and the distance to the main restaurant. Your comments are very important to us and will be shared with the relevant departments to ensure improvements are made. We sincerely regret that these issues affected your comfort and will work diligently to prevent similar situations in the future. We hope to have the opportunity to welcome you again at Rixos Park Belek and provide you with a more seamless and enjoyable experience. Kind regards, Guest Relations Department Rixos Park Belek

Customer review rating 5.0/5

Aziza M. Families - Confirmed reviews ALL

We had a wonderful stay at Rixos Belek. My daughter and I truly enjoyed every moment. The food was excellent with great variety and quality, and the staff were all very friendly, welcoming, and attentive throughout our stay. We especially loved the spa and pool areas, which were perfect for relaxing and unwinding. The atmosphere was calm and luxurious, making our stay both comfortable and memorable. Overall, it was a fantastic experience, and we left feeling relaxed and very happy. We would definitely love to return.

Dear Guest, Thank you so much for your heartfelt feedback. We are delighted to know that you and your daughter had a wonderful stay and enjoyed every moment at Rixos Belek. It makes us proud that you appreciated the variety and quality of our cuisine, as well as the friendliness and attentiveness of our staff. We are also very pleased that the spa and pool areas provided you with the perfect atmosphere to relax and unwind, and that the calm and luxurious environment made your stay both comfortable and memorable. Your kind words are the greatest motivation for our team. We look forward to welcoming you back soon for another fantastic experience. Kind regards, Guest Relations Department Rixos Park Belek

Customer review rating 1.5/5

Kirill K. Families - Confirmed reviews ALL

We had booked a family room with a terrace and jacuzzi, but from the very beginning, our experience did not meet expectations. Upon arrival, no staff member greeted us at the entrance or offered assistance with our luggage, nor were we welcomed with a drink. A day before arrival, the Reservation Supervisor confirmed our booking and time of check-in. However, upon arrival, although the receptionist assured us that the room matched our reservation, after completing payment and receiving our keys, we discovered that the room was of a completely different category and did not match what we had booked. When we requested the correct room, we were informed that no such rooms were available. No apology or compensation was offered. We were traveling with our elderly grandmother, and the room we were given was located on the second floor with steep stairs and several steps inside — very inconvenient and unsafe, especially since the building had no elevator. Our room was changed only the next day, after numerous complaints and lengthy discussions. As a result, one full day of our holiday was lost. It was also my birthday during our stay, and we had booked dinner at the à la carte restaurant to celebrate. Unfortunately, no special gesture or even a small birthday cake was arranged, which added to our disappointment. From a hotel under the Rixos brand, we expected a much higher standard of service, hospitality, and attention to guests. Sadly, this experience was far below expectations, and we cannot recommend this property.

Dear Guest, Thank you for taking the time to share such a detailed review. We are truly sorry to hear that your stay did not meet expectations and that you experienced several disappointments during your holiday. We sincerely apologize for the lack of a proper welcome upon arrival and for the issues with your room reservation. It is regrettable that the room provided did not match your booking and that the resolution took longer than it should have, causing you to lose valuable holiday time. We also understand how difficult and unsafe the room situation must have been for your elderly grandmother, and we regret that this was not handled with greater care and sensitivity. Your birthday celebration should have been a joyful occasion, and we are deeply sorry that no special gesture was arranged at the à la carte restaurant. The absence of an apology or compensation is not reflective of the standards we strive to uphold under the Rixos brand. On a positive note, we are glad that you eventually received a room change, but we recognize that this does not undo the frustrations you faced. Your feedback is extremely valuable and will be shared with our management team to ensure improvements in guest reception, reservation accuracy, accessibility, and special occasion arrangements. We sincerely apologize for the disappointment and hope that in the future we may have the opportunity to restore your trust and provide the level of hospitality you rightfully expect. Warm regards,

Customer review rating 3.5/5

Gulcin K. S. Families - Confirmed reviews ALL

shuttles to land of legends are OK, we spend most of our times at this theme park.

Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the restaurants, bar, and food, and that the shuttle service to The Land of Legends met your expectations. It’s great that you made the most of your time at the theme park. However, we sincerely apologize for the service shortcomings you experienced, particularly the delays in receiving basic items like water. Your comments regarding the insufficient number of service staff have been noted and will be shared with our operations team for immediate review and improvement. We appreciate your honest input — it helps us enhance the guest experience. We hope to have the opportunity to welcome you again and provide a smoother, more attentive stay. Warm regards,

Other web-users rate our hotel

  • 1,103 reviews 8.1/10 Location
  • 2,021 reviews 7/10 Room
  • 3,814 reviews 7.7/10 Service
  • 35 reviews 9.1/10 WiFi
  • 3,009 reviews 7.5/10 Food
  • 1,505 reviews 7.9/10 Amenities
  • 1,432 reviews 6.5/10 Cleanliness
  • 113 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.