Rixos Park Belek - The Land Of Legends Access 5 stars

Dear Guest, Thank you very much for sharing such a detailed review. We are delighted to know that your overall 5‑day stay turned into an amazing holiday and that you enjoyed the spacious room, delicious buffet with attentive service, the bar experience with live piano music, and especially the unforgettable moments at The Land of Legends. We sincerely apologize for the shortcomings you experienced during check‑in. Your feedback about the reception and first impression is very valuable to us, and we will use it to improve our guest welcoming process. It is wonderful to hear that our colleagues Judy, Marjorie, Aisah, Karl, Ealeazar, Jessa, and Lady Jean contributed to making your stay memorable. We will gladly share your kind words with them. We look forward to welcoming you again at Rixos Park Belek, and we will do our utmost to ensure that your next visit becomes a perfect five‑star experience. Warm regards,

Dear Guest, Thank you very much for your kind words. We are delighted to hear that you had a great stay and enjoyed our hotel, excellent staff, delicious food, and facilities. Your positive feedback is the best motivation for our team to continue delivering memorable experiences to all our guests. We look forward to welcoming you again at Rixos Park Belek for another wonderful stay. Kind regards, Guest Relations Department Rixos Park Belek

Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear about the inconveniences you experienced during your stay, including the cold room, outdated fridge, construction noise in the early morning, cleanliness issues on the floor, and the distance to the main restaurant. Your comments are very important to us and will be shared with the relevant departments to ensure improvements are made. We sincerely regret that these issues affected your comfort and will work diligently to prevent similar situations in the future. We hope to have the opportunity to welcome you again at Rixos Park Belek and provide you with a more seamless and enjoyable experience. Kind regards, Guest Relations Department Rixos Park Belek

Dear Guest, Thank you so much for your heartfelt feedback. We are delighted to know that you and your daughter had a wonderful stay and enjoyed every moment at Rixos Belek. It makes us proud that you appreciated the variety and quality of our cuisine, as well as the friendliness and attentiveness of our staff. We are also very pleased that the spa and pool areas provided you with the perfect atmosphere to relax and unwind, and that the calm and luxurious environment made your stay both comfortable and memorable. Your kind words are the greatest motivation for our team. We look forward to welcoming you back soon for another fantastic experience. Kind regards, Guest Relations Department Rixos Park Belek

Dear Guest, Thank you for taking the time to share such a detailed review. We are truly sorry to hear that your stay did not meet expectations and that you experienced several disappointments during your holiday. We sincerely apologize for the lack of a proper welcome upon arrival and for the issues with your room reservation. It is regrettable that the room provided did not match your booking and that the resolution took longer than it should have, causing you to lose valuable holiday time. We also understand how difficult and unsafe the room situation must have been for your elderly grandmother, and we regret that this was not handled with greater care and sensitivity. Your birthday celebration should have been a joyful occasion, and we are deeply sorry that no special gesture was arranged at the à la carte restaurant. The absence of an apology or compensation is not reflective of the standards we strive to uphold under the Rixos brand. On a positive note, we are glad that you eventually received a room change, but we recognize that this does not undo the frustrations you faced. Your feedback is extremely valuable and will be shared with our management team to ensure improvements in guest reception, reservation accuracy, accessibility, and special occasion arrangements. We sincerely apologize for the disappointment and hope that in the future we may have the opportunity to restore your trust and provide the level of hospitality you rightfully expect. Warm regards,