Club Privé By Rixos Belek 5 stars

We have visited this private club twice a year and have always appreciated the environment and facilities. Unfortunately, our most recent stay highlighted some recurring challenges that ultimately made us decide not to return. The booking process has consistently been complicated — we’ve never been able to simply use official reservation links, and each stay seemed to require an alternative method or special instructions for payment. For a property of this caliber, a smooth and transparent booking experience should be standard. During this stay, unclear communication and inconsistent policies resulted in a €390 charge for VIP airport access. When discussing the matter with management, the decision was made to proceed with the charge rather than prioritize guest loyalty. While the amount itself is not the concern, the principle and approach to customer care were disappointing. After many repeat visits, it became clear that retaining returning guests was not seen as a priority in this situation. As a result, we are considering returning to Maxx Royal for future stays, where we have always experienced clear communication and consistently attentive service. This property has many strengths, but guest relationship management and booking clarity are areas that would benefit from improvement.

Dear Rixos Management, Dear Club Privé Team, We recently had the pleasure of staying at your property for the second time, and would first like to express our sincere appreciation for the exceptional quality of your service. In particular, we would like to recognize Mr. Hasan and Ms. Filiz, whose dedication, attentiveness, and warmth made our stay truly special. They not only met our expectations but exceeded them, often making us feel as though they could anticipate our every need — thank you both for that. The Club Privé facility is a place of luxury and exclusivity at the highest level. From the ambience to the culinary offerings, everything was perfectly executed. This year, it was a personal highlight to bring along my parents — who, for the first time in their lives, were able to enjoy a holiday. They, too, were deeply impressed by the quality, the kindness of the staff, and the entire experience. Unfortunately, a serious incident cast a heavy shadow over our otherwise wonderful stay: €1,700 were stolen from my father’s suitcase in our room. The issue here is not the monetary loss — compared to the overall cost of the trip, it is relatively minor — but rather the loss of trust in the safety and security of the property and its personnel. Even more distressing was how the situation was handled: I was asked to accompany the police to the station during the night to file a report. However, no member of the hotel’s management accompanied me, despite the fact that I am a foreign guest unfamiliar with the local legal procedures. At a property that defines itself as a luxury resort, I would have expected more support and protection in such a difficult and intimidating situation. The theft was only discovered on the final day of our stay — had it been noticed earlier, we likely would have checked out immediately. Mr. Hasan did make an effort to offer a financial gesture of goodwill, for which we are grateful. However, this gesture, while appreciated, could not restore the sense of security and trust that had been lost. We want to emphasize that we truly love Rixos Club Privé and have always regarded it as a place of retreat, quality, and indulgence. But this incident has seriously damaged our trust, and has made it difficult for us to consider returning in the future. The fear that something similar might happen again is now, unfortunately, part of our experience. We sincerely hope that you will take the necessary steps to ensure such incidents do not happen again and to reinforce guest security and confidence. We do not know how you can rebuild the trust we once had — but we believe it starts with honesty, transparency, and a proactive approach to those affected. Despite this unfortunate experience, we remain thankful for the beautiful moments we were able to enjoy before the incident and wish you all the best. Sincerely, Vito B. & Family