Club Privé By Rixos Belek 5 stars

Customer review rating (ALL Rating) 4.8/5 52 reviews

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Belek Mahallesi Kongre Caddesi, 7506 ANTALYA, Turkey

Description

Our accommodation(s)

Hotel location

Club Privé By Rixos Belek

Belek Mahallesi Kongre Caddesi
7506 ANTALYA
Turkey

GPS:36.843156, 31.092727

Telephone
Fax +90 242 710 19 19

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  52 reviews

TripAdvisor Rating  5.0/5  1,242 reviews

Certificate of excellence 2024

Luxury family vacation

Customer review rating 5.0/5

Anastasiia K. Couples - Confirmed reviews ALL

I just love Rixos so much and can’t stop coming back! Everything is perfect—the food, the service, and the 24/7 care they give you. The location is like a dream, so beautiful, and there’s always something fun to enjoy. A special thank you to the sweetest Victoria and wonderful Mr. Oral for making every stay unforgettable!

Hi class tennis camp at luxary style

TripAdvisor rating 5.0/5

SincerelyyoursVeresk TripAdvisor review

So, we have stayed one week in october in ClubPrive. My 5 year old son every day had taken tennis lessons with Burkhan (young but experienced and very positive instructor). And I every evening had practicied with him. He has very nice technik, it was plesure to play with him.

Dear "SincerelyyoursVersek", thank you for being our guest and for taking the time to share this kind review. It is our pleasure to read that you had a wonderful holiday, enjoying our facilities and service our staff. We will be happy to have you as our guests again. Kind regards, Hotel Management

Club Prive luxury like no other.

TripAdvisor rating 5.0/5

Cihanse3 TripAdvisor review

Currently enjoying our last day at Rixos Premium Belek - Club Prive. We are a family of 7 from ages 71 to 12 years old. We were lucky enough to be able to stay in one of the 4 bedroom villa’s Club Prive at Rixos Premium Belek and what a beautiful experience. We had the most amazing butler Alena Boyshpolets. Alena created a WhatsApp group with my family, she was always so friendly and was always on call whenever we needed any help. She was just a text message away. In our private villa we had a private pool, seating area outside, 4 bedrooms all with en-suites, a lounge and a kitchen area. Everything was cleaned and topped up daily. Staying in Club Prive gave us access to a private dinning area (The Club house) which is open 24/7 and everything is cooked fresh and delicious, proper dinning experience. We also had access to a beach cabana for the duration of our stay which included drinks and food all day. Everyone was so friendly and nothing was too much hassle. We managed to book with the help of Alena 4 of the À la cart restaurants which were all lovely. We spent most of our time at the main pool as this is heated. We only ate at the hotel buffet once but there was so much choice and you definitely would not go hungry. Overall this has been an amazing holiday and we have made so many beautiful memories, this hotel is beautiful, definitely a must if you want abit of luxury. Thank you Alena for your hospitality, you have been amazing, thank you Rixos Premium Belek, your hotel is just so beautiful. I have been sharing my experience with all my family, friends and social media followers and this is definitely a hotel I will be recommending to every I know. Looking forward to returning and living the experience all over again. Definitely the best hotel in Belek.

Dear Cihanse3, Thank you for taking the time to share your review. Your feedback is very essential for us. We were pleased to learn that our villas, service, amenities offered you the comfort and pleasure you were looking for. It is certainly our goal to consistently provide sincere, unique, and memorable experiences. We are pleased to know that our staff , Alona were able to make your stay so comfortable and unforgettable, promptly responding to all your wishes. We look forward to welcoming you again soon in Club Prive by Rixos. Yours sincerely, Hotel administration.

Lack of quality and service in once a really nice place

TripAdvisor rating 1.0/5

400olgab Families - TripAdvisor review

It was our 4th time in the last 1.5 years at Club Prive in Belek. Unfortunately, it got much worse than it was before. The last positive reviews here are probably from the people, who don’t know how it can be. It’s a nice location, you can use your own villa and the cabana on the beach and also the facilities of the hotel Rixos Premium. It’s quite beneficial for the families with children (Kids Club and Kids Pool). The villas are getting older - the doors get difficult to open, there is mold in the bathrooms, the furniture is quite worn. The food is not fresh and worse than the one you get in the main hotel. E.g. the tuna tartar was not fresh judging by the colour and the taste, the salmon in the salad was not cooked properly - quite raw, waffles for the breakfast- burned, syrniki - just a hard piece of flour without any taste of the cottage cheese. The dining carte got bigger in comparison with the one even 4 months ago, but the lack of quality is obvious. We both got food poisoning in the middle of our vacation. After that I didn’t feel safe to eat at the Club House. And the main point - service. It has just gotten terrible and we are people with not so many demands. Waiting times - for food or buggy - at least 30 minutes, also for something small like coffee and a croissant. Problems communicated to your butler are handled in the way “your issue is very important for us”, but you never get a solution to it. Our own cherry on the top: 3 times in a raw the fast track was booked for us for the departure flight. This time we learned that, apparently, “the policy of Club Prive changed” in the airport. Nobody cared to let us know before that, even considering we were not the first time customers. Apology was not offered. The attempt to contact the higher level of the management to clarify it was not successful, which speaks also volumes about how Club Prive really “cares” about their loyal customers. For us it’s a sign to spend our vacation at the much better and modern competitors.

Dear 400olgab, Thank you for choosing our hotel Club Prive by Rixos Belek, as well as for your feedback. We really appreciate your trust and sincerely regret that in some respects you were not satisfied with your stay at our hotel. We are very sorry that the design and situation of the villas did not meet your expectations. Our Quality team took samples of the foods and had not detected any negatives. And we shared the results with you by an e-mail. Our employees always try to provide guests with only the best service. Our summer concept is between 27 april - 30 september. Your accomadotion was out of this timeline. And we presented new offer for autumn season for guests. Due to Autumn offer we provide fasttrack service for you on arrival and we pointed out it to you. We hope that next season we will have the opportunity to see you again at the hotel and we will do everything possible to make your stay as comfortable as possible. With best wishes, Hotel administration

Professional and welcoming crew and service. Stick to "Club" House and "Club" Beach only

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Private assistant Arda has been helpful and informative. His recommendations were not the best but he had good intentions. Didn't get much interaction with Valerie but with limited requests she was immediate and quick to resolve. Club House and Club Beach has been excellent in terms of general atmosphere, quality of food and service. Berkan at the beach was excellent at service. Also Tamer Bey (hope I remember the name correctly but he was the head of service I guess on the night of Sept 28th) . He has also been excellent, with recommendations, good conversation and professional attitude in general. Club House's live music every evening, the atmosphere, the food quality was exceptional, same for Club Beach including speed of service, food quality and even selection of the right music making us feel in a secluded private luxury holiday. I unfortunately wouldn't say the same for Aksam restorant, despite our service by Halit who was excellent, the wibe of the place in general was uncomfortable rather than enjoyable. It was very crowded, loud, kids, noises etc. was very standard hotel a-la carte restaurant like. These type of ala carte restaurants can be found in every average all inclusive hotels. I would have expected Rixos to have a better one maybe limiting the capacity and split the kids section. We wanted to finish the meal asap and leave. Food was OK but nowhere near the quality at the Club House. Quality of desserts at Godiva was below expectations. We've made the mistake to try the open buffet breakfast once and it was no surprise loud and quick. I wish Arda Bey had recommended us to spend all our meals at Club House and Club Beach rather then the ala carte's. If only we had known. There is a significant difference in the quality of food, drinks and atmospehere. The live music at the beach bar (both late afternoon and evening sessions) were very good. We liked the band selections and it was good fun hanging there for a while but again even the quality of the cocktails were significantly lower at the common areas. In summary we enjoyed our stay, definitely felt special at the villa, the club beach and club house. All crew including the gardeners to room service, waiters, waitresses to welcoming team have been very professional, warm and kind.

Dear “Mrs Ayse”, We appreciate your time and your activity on TripAdvisor. Any feedback is important for us, giving an opportunity to be aware of our strengths and weaknesses. We hope to have you as our guest again one day in the future and to do our best for your memorable holiday. Kind regards, Hotel Management

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Other web-users rate our hotel

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  • 10 reviews 6.7/10 Room
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  • 12 reviews 9.3/10 Vibe
  • 6 reviews 6.2/10 Cleanliness
  • 5 reviews 7.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.