Family vacation with two kids 11 and 12. Great time for everyone. Blend of sports, relaxing, theme parks, shows, food, etc. this is our third time to Rixos. Will be back again for sure

We have visited this private club twice a year and have always appreciated the environment and facilities. Unfortunately, our most recent stay highlighted some recurring challenges that ultimately made us decide not to return. The booking process has consistently been complicated — we’ve never been able to simply use official reservation links, and each stay seemed to require an alternative method or special instructions for payment. For a property of this caliber, a smooth and transparent booking experience should be standard. During this stay, unclear communication and inconsistent policies resulted in a €390 charge for VIP airport access. When discussing the matter with management, the decision was made to proceed with the charge rather than prioritize guest loyalty. While the amount itself is not the concern, the principle and approach to customer care were disappointing. After many repeat visits, it became clear that retaining returning guests was not seen as a priority in this situation. As a result, we are considering returning to Maxx Royal for future stays, where we have always experienced clear communication and consistently attentive service. This property has many strengths, but guest relationship management and booking clarity are areas that would benefit from improvement.

taken care of, very good service from all staff

Dear Rixos Management, Dear Club Privé Team, We recently had the pleasure of staying at your property for the second time, and would first like to express our sincere appreciation for the exceptional quality of your service. In particular, we would like to recognize Mr. Hasan and Ms. Filiz, whose dedication, attentiveness, and warmth made our stay truly special. They not only met our expectations but exceeded them, often making us feel as though they could anticipate our every need — thank you both for that. The Club Privé facility is a place of luxury and exclusivity at the highest level. From the ambience to the culinary offerings, everything was perfectly executed. This year, it was a personal highlight to bring along my parents — who, for the first time in their lives, were able to enjoy a holiday. They, too, were deeply impressed by the quality, the kindness of the staff, and the entire experience. Unfortunately, a serious incident cast a heavy shadow over our otherwise wonderful stay: €1,700 were stolen from my father’s suitcase in our room. The issue here is not the monetary loss — compared to the overall cost of the trip, it is relatively minor — but rather the loss of trust in the safety and security of the property and its personnel. Even more distressing was how the situation was handled: I was asked to accompany the police to the station during the night to file a report. However, no member of the hotel’s management accompanied me, despite the fact that I am a foreign guest unfamiliar with the local legal procedures. At a property that defines itself as a luxury resort, I would have expected more support and protection in such a difficult and intimidating situation. The theft was only discovered on the final day of our stay — had it been noticed earlier, we likely would have checked out immediately. Mr. Hasan did make an effort to offer a financial gesture of goodwill, for which we are grateful. However, this gesture, while appreciated, could not restore the sense of security and trust that had been lost. We want to emphasize that we truly love Rixos Club Privé and have always regarded it as a place of retreat, quality, and indulgence. But this incident has seriously damaged our trust, and has made it difficult for us to consider returning in the future. The fear that something similar might happen again is now, unfortunately, part of our experience. We sincerely hope that you will take the necessary steps to ensure such incidents do not happen again and to reinforce guest security and confidence. We do not know how you can rebuild the trust we once had — but we believe it starts with honesty, transparency, and a proactive approach to those affected. Despite this unfortunate experience, we remain thankful for the beautiful moments we were able to enjoy before the incident and wish you all the best. Sincerely, Vito B. & Family

This was our fourth stay with you, and while the overall experience was wonderful as always, we couldn’t help but notice a decline in service quality compared to previous visits. Some moments were truly memorable, but the level of attention and care we've come to expect was missing at times. We sincerely hope this was an exception, not a new standard.

Ездим к вам уже 10 лет по два раза в год отличные впечатления!!! но зелёный стулья в ресторане уже продавлены, и мраморные столы не нравятся, раньше были белые столы и стулья со скатерью, было намного лучше и призентабельней

I just love Rixos so much and can’t stop coming back! Everything is perfect—the food, the service, and the 24/7 care they give you. The location is like a dream, so beautiful, and there’s always something fun to enjoy. A special thank you to the sweetest Victoria and wonderful Mr. Oral for making every stay unforgettable!

Private assistant Arda has been helpful and informative. His recommendations were not the best but he had good intentions. Didn't get much interaction with Valerie but with limited requests she was immediate and quick to resolve. Club House and Club Beach has been excellent in terms of general atmosphere, quality of food and service. Berkan at the beach was excellent at service. Also Tamer Bey (hope I remember the name correctly but he was the head of service I guess on the night of Sept 28th) . He has also been excellent, with recommendations, good conversation and professional attitude in general. Club House's live music every evening, the atmosphere, the food quality was exceptional, same for Club Beach including speed of service, food quality and even selection of the right music making us feel in a secluded private luxury holiday. I unfortunately wouldn't say the same for Aksam restorant, despite our service by Halit who was excellent, the wibe of the place in general was uncomfortable rather than enjoyable. It was very crowded, loud, kids, noises etc. was very standard hotel a-la carte restaurant like. These type of ala carte restaurants can be found in every average all inclusive hotels. I would have expected Rixos to have a better one maybe limiting the capacity and split the kids section. We wanted to finish the meal asap and leave. Food was OK but nowhere near the quality at the Club House. Quality of desserts at Godiva was below expectations. We've made the mistake to try the open buffet breakfast once and it was no surprise loud and quick. I wish Arda Bey had recommended us to spend all our meals at Club House and Club Beach rather then the ala carte's. If only we had known. There is a significant difference in the quality of food, drinks and atmospehere. The live music at the beach bar (both late afternoon and evening sessions) were very good. We liked the band selections and it was good fun hanging there for a while but again even the quality of the cocktails were significantly lower at the common areas. In summary we enjoyed our stay, definitely felt special at the villa, the club beach and club house. All crew including the gardeners to room service, waiters, waitresses to welcoming team have been very professional, warm and kind.