Swissôtel Sarajevo 5 stars

Customer review rating (ALL Rating) 4.2/5 17 reviews

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Description

Hotel extras

  • Labelled ALLSAFE

  • A 15-minute drive from Sarajevo International Airport

  • Adjacent to Sarajevo City Center, one of the largest shopping malls in Bosnia and Herzegovina

  • An interactive restaurant, a light-filled café and a laid-back lobby lounge

  • Four spacious meeting rooms including a large conference hall

Our accommodation(s)

Hotel location

Swissôtel Sarajevo

VRBANJA 1
71000 SARAJEVO
Bosnia And Hercegovina

GPS:43.855233, 18.407165

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  17 reviews

TripAdvisor Rating  4.0/5  107 reviews

Outstanding

TripAdvisor rating 4.0/5

aaronmckh Solo travel - TripAdvisor review

A really great place, but, there's a few little things that were strange Firstly, the hotel serves no alcohol at all, which is frankly bizarre, not sure of the reason but it's really strange. Secondly, the breakfast service needs improvement. The buffet has a great selection of international and local food but the issue is the service. I'm not a typical Brit who expects everyone to speak English, but, basics like butter and spoon should be the minimum when in an international hotel. Also, it is quite odd to see staff helping themselves to the buffet during operation hours. The positives far outweigh the negatives. The mattresses are form but a topper can be provided, parking is incredibly reasonable at 20 Bosian marks a night and the coffee is of really good quality. The biggest positive though is the front desk and concierge team, they are professional to a fault and no question is ever too stupid, a real credit to the hotel and Accor.

good stay

Customer review rating 4.5/5

Christophe Families - Confirmed reviews ALL

very much enjoyed it

Dear Christophe, We appreciate you took the time and the effort in order to complete the survey and provide us with the details. It is a pleasure to see you have enjoyed your stay at the hotel, the staff and the amenities we provide. I will make a note to the team se we can follow up on your next visits and make sure you continue enjoying yourself and eventually this hotel can be a second home to you :) Until next time, Fuad Merdzanic

Will be back

TripAdvisor rating 5.0/5

DBGF_BE TripAdvisor review

Outstanding Hotel, few steps from the Old Town. Amazing Staff, this is the result of great attention to customers. All they are super. Very Clean Hotel, close to important shopping Centre. Excellent breakfast, fresh products, top quality. Wellness, 5 stars. Will be back.

Dear guest, Thank you very much for the time you devoted to write such a beautiful and detailed review. It is our utmost satisfaction to fulfill your expectations and provide you with the service and the amenities you deserve. As a premium hotel, we are always trying to improve and it helps to know we are on the right path. We are looking forward to your next stay with us :) Best regards, Swissotel Sarajevo

Staff is incredible, great location, truly a 5 star hotel!

Customer review rating 5.0/5

Sandra T. Families - Confirmed reviews ALL

We were so impressed with hotel staff, from the moment we arrived and were welcomed by Selma and Bakir, to a world class service at breakfast where Davor made us feel so welcomed and cared for, by his special personal touches, we truly felt that he cared so much and that we had everything we needed to feel like at home. The next morning he prepared our favorite drinks, and at our favorite table. Davor is a true example of what great customer service should feel like! What a great ambassador for the hotel and the brand! 1st class!! Thank you so much for your hospitality!! We felt like we stayed with family! Amazing! We will be back!

Dear Sandra, Thank you one more time for the reviews and the appreciation you demonstrated toward the hotel. We can't wait to have you here again and we will certainly make a note to ourselves so we can return the sympathies the next time :) Best regards, Swissotel Sarajevo

Amazing staff, we’ll be back!

TripAdvisor rating 5.0/5

Sandra T TripAdvisor review

The hotel is beautiful, it’s at great location with fantastic amenities, but the best part of our stay was service. From friendly staff at the front desk with their friendly smiles (Selma, valet), to amazing experience at the breakfast. Davor was exceptional with his attention to details; by the second day he knew what our favorite drinks were and went out of his way to make us feeling welcomed. We felt like at home, with friends or family. Davor is a true ambassador for the hotel and the brand and we thank him for great experiences!

Dear Sandra, Thank you very much for the kind words and the review you posted. We sincerely appreciate your efforts and we are delighted to see our employees dedication to the service we provide being valued. It was a great pleasure to have you with us and we are very much looking forward to the next time :) Kind regards, Swissotel Sarajevo

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Other web-users rate our hotel

  • 289 reviews 8.9/10 Location
  • 398 reviews 7.9/10 Room
  • 410 reviews 7.6/10 Service
  • 6 reviews 0/10 WiFi
  • 204 reviews 6/10 Breakfast
  • 193 reviews 8.3/10 Comfort
  • 171 reviews 5.5/10 Cleanliness
  • 115 reviews 4.9/10 Food

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