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Swissôtel Sarajevo 5 stars

Customer review rating 4.5/5 72 reviews

Swissôtel Sarajevo
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+ 22 Services
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • BUTMIR AIRPORTPaying
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast included in the price
  • 3 restaurant(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Congress center
  • Business centre
  • Copy/print service available
Information message

Hotel location

Swissôtel Sarajevo

VRBANJA 1
71000
sarajevo
bosnia and herzegovina

Tel: +38733588000

Check-in from 14h00

Check out up to 12h00

  • CENTROTRANS EUROLINES :  DOBRINJA MARIJIN DVOR

  • GRAS :  ILIDZA MARIJIN DVOR

  • By plane

    BUTMIR AIRPORT At 8.6km / 5.34 miles - Shuttle paying

  • By train

    RAILWAY STATION At 1km / 0.62 miles

GPS :43.855233, 18.407165

Our accommodations

Swiss Advantage Room King

  • Max. number of persons: 4
  • Area: From 43 m² / 463 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Swiss Classic Room King

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Swiss Premier Room King

  • Max. number of persons: 3
  • Area: From 39 m² / 420 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Swiss Premier Room

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Swiss Classic Room

  • Max. number of persons: 3
  • Area: From 39 m² / 420 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Swiss Advantage Room

  • Max. number of persons: 4
  • Area: From 45 m² / 484 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Swiss Classic Room Single Bed

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

SWISS LOUNGE

Type of cuisine: Cafe

Lounge with relaxed setting, located within the hotel lobby. Serving beverages and sweets.

THE FUSION

Type of cuisine: Gourmet

À la carte restaurant with show kitchen and international serving standards with bosnian hospitality to create an unique experience for in house guests and local citizens. You will find international dishes inspired by middle eastern cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE SWISS

Type of cuisine: International

Café Swiss offers breakfast for a healthy and energizing start of the day. All day dinning with quick meals and snacks, options for buffet for groups, family friendly lunch and dinner, business lunch for groups during conferences.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 407 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Swissôtel Sarajevo

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

72 reviews

Great location.

Customer review rating 4.5/5

Sergio L. Business - 11/03/2020 Confirmed reviews ALL

Centrally location and the customer service was second to none (from the room service to the front desk to the restaurant service.

Dear Mr. Sergio L., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Great location and outstanding service!

Customer review rating 4.5/5

M T. Business - 11/03/2020 Confirmed reviews ALL

From the staff at the front desk to the technical support personnel, the professionalism, friendliness, attention to detail, and excellent service experience during this stay was memorable. I would hire everyone I encountered. Great staff!

Dear Mrs. Maria T., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Great stay

Customer review rating 4.5/5

Badr B. Business - 02/03/2020 Confirmed reviews ALL

Nice and clean rooms - helpful staff - good location I would recommend to all my friends

Dear Mr. Badr B., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Very good location

Customer review rating 4.5/5

Hiezel S. Business - 25/02/2020 Confirmed reviews ALL

Good customer service.excellent service.frint desk very attentive.room is cleaned.

Dear Mrs. Hiezeline s., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

One of the best hotel I've been

Customer review rating 4.5/5

Petrut Business - 20/02/2020 Confirmed reviews ALL

Great location, very good breakfast, nice spa, very nice room, very good staff. Only one observation the meal in the Fusion restaurant was not good at all, I order a lamb with rice and it was horrible.

Dear Petrut M., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Very nice stay

Customer review rating 4.5/5

Phil Business - 17/02/2020 Confirmed reviews ALL

Same as the last time, very nice stay. Very attentive staff everywhere, it is clean and quiet, the rooms are spacious, the Spa is small but nice, the breakfast is impressive.

Dear Mr. Philip S., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback and please rest assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Clean in the center near malls

Customer review rating 4.5/5

Rashid Families - 06/01/2020 Confirmed reviews ALL

Thanks for all staff

Dear Mr. Rashid A., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

It was great

Customer review rating 4.5/5

Usama N. Business - 29/12/2019 Confirmed reviews ALL

It was great

Dear Mr. Usama Z., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Smokine room!!!

Customer review rating 4.5/5

Anonymous Business - 23/12/2019 Confirmed reviews ALL

Very very bad

A. K.

Customer review rating 4.5/5

Khaled A. Business - 16/12/2019 Confirmed reviews ALL

First I'm really sorry not to send you this long time ago Second it is amazing really Except one thing actually i invite my partners there because I knew your hotel is no. 1 in Bosna what i didn't expect to see the Business section like this you really need a private luxury room for Business Imagine when you smile and all your teeth are beautiful and in order Now close your eyes and imagine you are smiling but there is one of your front tooth are missing In the end thanks to everyone there no matter in which position that's how you have a beautiful perfect hotel

Dear Khaled A., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

short stay in Sarajevo

Customer review rating 4.5/5

Gualtiero Solo - 13/12/2019 Confirmed reviews ALL

Centrally located. nice hotel with beautiful spa. indoor swimming pool. Experienced the relaxing salt room while watching the traffic from the wall window on 6th floor. A very nice and warm Swiss touch in the heart of Sarajevo.

Dear Gualtiero C., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Nice new hotel near city center

Customer review rating 4.5/5

Aldin Families - 24/11/2019 Confirmed reviews ALL

Evrything was great, new hotel whit very friendly staff, near city center. Very nice shopping centre next to the hotel. Hotel has Poll, Spa, Fitness... Room was big and spacius, whit great wiev. Few tips for improvement; - small things in room - light on the mirror in toilette didnt work, handle on the shower needs to be replaced or fixed (wather is leaking on the conection between hadle and tube), Towel holder hangs - breakfast was great, but could be bether (f.a. you could have menu on each table, whit meals you cann order for breakfast) - staff - like i sad, staff was great, and very friendly and helpfull. But there is potencial for improvements whit trainings and schooling (f.a. staff on breakfast is singing or they talk to each other, recepcionist little bit confused (i needed some things on a company bill, and some things on private bill)) - i belive 30 EUR/day was parking whit pick up service. I find this very expencive.

Dear Aldin Z., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Everything was great.

Customer review rating 4.5/5

Mitko K. Business - 24/11/2019 Confirmed reviews ALL

The room was clean and nice, breakfast, lunch and dinner beautiful, stuff polite...

Dear Mitko K., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Very nice, brand new hotel

Customer review rating 4.5/5

Anonymous Business - 18/11/2019 Confirmed reviews ALL

Pleasant

Dear Mr. Aleksandar P., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback and we are pleased to see that we have met your expectations overall. I will share your comments with our team and I am sure that this feedback will serve as an encouragement and guideline to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Sarajevo Gem

Customer review rating 4.5/5

James S. Business - 04/11/2019 Confirmed reviews ALL

This hotel is a wonderful place to say for many reasons. Foremost, is the service from everyone at the hotel from the bellman you first meet at the door, to the front desk staff, the restaurant staff and especially the housekeepers who are some of the best I have ever experienced in any hotel stay. The rooms are large and comfortable, the bathroom is spectacular with the rain shower and the food, especially the breakfast that comes with the room, is very high end. Not to mention the location with the mall that has everything you could want to buy.

Dear Mr. James S., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo and sincere thank you for the time taken sharing your positive experiences during your stay in our hotel. It is always a pleasure to receive positive feedback and please rest assured that I will share your comments with our entire staff. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experiences, and we hope your next visit will be even more pleasant than the previous one. Looking forward to welcome you again in the near future. Sincerely, Adi Nuhić Operational Assistant to GM

Great hotel

Customer review rating 4.5/5

Thomas Business - 03/11/2019 Confirmed reviews ALL

All was good. No remarks what so ever.

Dear Mr. Thomas D., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback and please be assured that we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

grate

Customer review rating 4.5/5

Nada R. Business - 28/10/2019 Confirmed reviews ALL

purely simple with enjoying a honey cake

Dear Nada r., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Everything was really good

Customer review rating 4.5/5

Val Couples - 22/10/2019 Confirmed reviews ALL

Enjoyed very much staff and all hotel was very friendly

Dear Valentine S., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

excellent

Customer review rating 4.5/5

Ivanka Business - 18/10/2019 Confirmed reviews ALL

great service, fantastic comfort and amenities

Dear Mrs. Ivanka T., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback and please be assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM
Customer review rating 4.5/5

Anonymous Business - 17/10/2019 Confirmed reviews ALL

I like it all but the fact that air conditioner is contoled from the front desk. It was no higher than 22 degries and I was cold.

Dear Mrs. Vladimira V., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback, and we are sorry about the minor inconveniences that you have experienced. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Adi Nuhić Operational Assistant to GM
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