Swissôtel Sarajevo

There is no sign to say this hotel does not serve alcohol. Nor that the meat is halal which I do not eat on welfare grounds as it is proven that the animals suffer greatly when their throats are sliced open. Service is slow and poor and food was expensive and indifferent

Perfect location, excellent service. Staff very helpful and good quality Spa. Good breakfast with a variety of options and fast waiters! What you want more? We had a wonderful stay and just rebooked a new stay. No alcohol served but plants of options in the neighbourhood!

There is simply no 5* quality here, nor the apology when they mess up. We literally had a dirty toilet when we got into our room, which I reported immediately. Even after the room was "cleaned", the toilet was still dirty. The same is with the room, as there was trash on the floor. There was no reply to my email. There was no price reduction as well. At the check-out, I waited for my car for 30 minutes. I ended up taking the keys myself and driving the car from the garage (to be clear, there is no option to park yourself, so the valet has to be used).

We chose the hotel for a three nights stay before driving to Montenegro thinking it would be one of the best options in Sarajevo. While we had relatively medium expectations as this isn’t a truly luxury brand the experience ended up being rather painful. The ambience is beyond depressing. The hotel seems to cater exclusively to mid range/low budget Middle Eastern guests (nothing in common with exclusive UAE or Oman properties). Consequently there is no alcohol on premises, no bars, no music, not even business travellers. Just a very non diverse set of guests who can’t afford going to other destinations We stayed in the executive suite which had a non functioning AC and no wifi. Incredible that we were given such a room considering that they had at least four others of the same category available. The issues were not fixed and we ended up moving to the same room category hours later. The hotel has enough staff for a motel, no concierge and more often than not one receptionist. Management is nowhere to be found. They are clearly cutting cost. Spa is reasonable but zero communication with staff, cheap oil generously used for the treatment making one want for it to be over Breakfast is equally disappointing. No fish, one choice of a fresh juice Location isn’t great either, 25 minutes walking distance from the city centre which is a lot for a relative small city. I’d never stay there again and regret not doing more research to find a better option in Sarajevo

The Swissotel Sarajevo is truly a world class property. Built recently, the infrastructure is modern and the design sleek. Favorites include the privacy and size of rooms, the high tech lighting and service controls, and efficient valet parking. The spa was an actual spa, rather than a hotel with a jacuzzi calling itself a spa, and we loved our visit to the salt rooms, hammam, sauna, and indoor pool. The panoramic views from the room made us want to stay there all day! The breakfast was included and was also superb. The only downside, which is clearly stated on their website, is that the hotel is dry. I imagine that a cocktail bar and wine room offered to the same standard as the rest of the facilities that do exist would make for a truly exceptional destination. Will stay again!