Swissôtel Sarajevo 5 stars

I seriously can't believe what happened... During the check-in I got promised to get an invoice in the morning, but they refused then during the check-out. Can you believe this? They have to issue me an invoice by law but they don't care. Imagine standing at the reception at 4:30 in the morning having to argue with an receptionist named Dennis who simply doesn't care about any of your needs. His suggestion was to wait until 7am in the morning and ask someone else to give me an invoice even though he called the taxi for my flight. Such a great character he is. It's the managements fault to even hire someone like him

I spent a night with my family and friends at the hotel. The hotel looks good with a nice view although the service and the breakfast were disappointing. There was no soap in the dispenser in the bathroom and also only 2 bath towels for 4 persons. There was a note on the nightstand that they haven't changed the bed linen as I requested?! Also I found black hair below my pillow when we arrived. The breakfast choice is very weak, like in a 3 star hotel or even below as they offered rotten moldy plums. The coffee machine was out of order and from the juice machine I got only pure water instead of pineapple juice. Service and food is far below a 5 star hotel.

We were two couples visiting from Canada and Germany who booked two rooms for a one night stay. We booked specifically to use the pool and spa facilities. Unfortunately we were told after our checkin that the facilities were being used by a private group during our entire stay. No other hotel guests were able to use the facility. We talked to the front desk staff and they said they would make it right. After coming back from dinner to check in they said the manager would not be there until the next day and we would need to talk to him. The next morning we tried again to talk to anyone as we waited in the front lobby for approx 30 minutes for our car to be brought from parking. The manager never came and we ended up leaving frustrated. The staff working at the breakfast were running around frantically and reaching over us multiple times vs waiting for us to move.

The hotel is very nice and a comfortable place to stay. We had a room on the 20th floor with great views. The breakfast was great with omelettes and pancakes being prepared to your liking. The valet car parking was helpful and safe (paid for service). Marking down from 5 because the staff were not overly friendly, and you’d expect very good service at a 5 star hotel.

Stayed 2 nights at the Swissotel Sarajevo. The hotel is very modern, new and luxurious. I particularly love the room design, very spacious, chic and yet functional. The bathroom is designed to suit the modern travellers in mind, a huge standing shower with rain shower, 2 vanity top and a separate WC with a vanity as well. There are 2 huge wardrobes and many other compartments for storage. Very generous in size and space. The bed is very comfortable adorned with a good bed linen. A good size of flat screen TV and mirror fronting the bed. At the bay window, there are cushions so you can sit, relax and enjoy the views over the city or mountains. The hotel is located in the junction of the "Sniper Alley" and it is adjacent to a modern shopping mall. Old town of Sarajevo is just a comfort 20 mins walk away. The breakfast is the only let down. The spread is limited and the taste is very blend. Otherwise, it is definitely one of the best hotels in the city be it for leisure or business travellers.