Swissôtel Sarajevo 5 stars

Customer review rating 4.5/5 44 reviews
Swissôtel Sarajevo
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+ 22 Services
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Room 1

Number of guests
Children's age

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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • BUTMIR AIRPORTPaying
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast included in the price
  • 3 restaurant(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Congress center
  • Business centre
  • Copy/print service available
Information message

The Wellness & Spa and the Conference Facilities will only be available as of the grand opening.

Hotel location

Swissôtel Sarajevo

VRBANJA 1
71000
sarajevo
bosnia and herzegovina

Check-in from 14h00

Check out up to 12h00

  • CENTROTRANS EUROLINES :   DOBRINJA MARIJIN DVOR

  • GRAS :   ILIDZA MARIJIN DVOR

  • By plane

    BUTMIR AIRPORT At 8.6km / 5.34 miles - Shuttle paying

  • By train

    RAILWAY STATION At 1km / 0.62 miles

GPS :43.855233, 18.407165

Our accommodations

Swiss Advantage Room King

  • Max. number of persons: 4
  • Area: From 43
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Swiss Classic Room King

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Swiss Premier Room King

  • Max. number of persons: 3
  • Area: From 39
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Swiss Premier Room

  • Max. number of persons: 3
  • Area: From 40
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Swiss Classic Room

  • Max. number of persons: 3
  • Area: From 39
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Swiss Advantage Room

  • Max. number of persons: 4
  • Area: From 45
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Swiss Classic Room Single Bed

  • Max. number of persons: 2
  • Area: From 35
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Panorama Junior Suite

  • Max. number of persons: 4
  • Area: From 59
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Panorama Executive Suite

  • Max. number of persons: 3
  • Area: From 69
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Presidential Suite

  • Max. number of persons: 3
  • Area: From 364
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

SWISS LOUNGE

Type of cuisine: Cafe

Lounge with relaxed setting, located within the hotel lobby. Serving beverages and sweets.

THE FUSION

Type of cuisine: Gourmet

À la carte restaurant with show kitchen and international serving standards with bosnian hospitality to create an unique experience for in house guests and local citizens. You will find international dishes inspired by middle eastern cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE SWISS

Type of cuisine: International

Café Swiss offers breakfast for a healthy and energizing start of the day. All day dinning with quick meals and snacks, options for buffet for groups, family friendly lunch and dinner, business lunch for groups during conferences.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 407

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Swissôtel Sarajevo

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

44 reviews

Nice new hotel near city center

Customer review rating 4.5/5

Aldin Families - 24/11/2019 Confirmed reviews ALL

Evrything was great, new hotel whit very friendly staff, near city center. Very nice shopping centre next to the hotel. Hotel has Poll, Spa, Fitness... Room was big and spacius, whit great wiev. Few tips for improvement; - small things in room - light on the mirror in toilette didnt work, handle on the shower needs to be replaced or fixed (wather is leaking on the conection between hadle and tube), Towel holder hangs - breakfast was great, but could be bether (f.a. you could have menu on each table, whit meals you cann order for breakfast) - staff - like i sad, staff was great, and very friendly and helpfull. But there is potencial for improvements whit trainings and schooling (f.a. staff on breakfast is singing or they talk to each other, recepcionist little bit confused (i needed some things on a company bill, and some things on private bill)) - i belive 30 EUR/day was parking whit pick up service. I find this very expencive.

Dear Aldin Z., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Everything was great.

Customer review rating 4.5/5

Mitko K. Business - 24/11/2019 Confirmed reviews ALL

The room was clean and nice, breakfast, lunch and dinner beautiful, stuff polite...

Dear Mitko K., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Very nice, brand new hotel

Customer review rating 4.5/5

Anonymous Business - 18/11/2019 Confirmed reviews ALL

Pleasant

Dear Mr. Aleksandar P., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback and we are pleased to see that we have met your expectations overall. I will share your comments with our team and I am sure that this feedback will serve as an encouragement and guideline to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Sarajevo Gem

Customer review rating 4.5/5

James S. Business - 04/11/2019 Confirmed reviews ALL

This hotel is a wonderful place to say for many reasons. Foremost, is the service from everyone at the hotel from the bellman you first meet at the door, to the front desk staff, the restaurant staff and especially the housekeepers who are some of the best I have ever experienced in any hotel stay. The rooms are large and comfortable, the bathroom is spectacular with the rain shower and the food, especially the breakfast that comes with the room, is very high end. Not to mention the location with the mall that has everything you could want to buy.

Dear Mr. James S., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo and sincere thank you for the time taken sharing your positive experiences during your stay in our hotel. It is always a pleasure to receive positive feedback and please rest assured that I will share your comments with our entire staff. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experiences, and we hope your next visit will be even more pleasant than the previous one. Looking forward to welcome you again in the near future. Sincerely, Adi Nuhić Operational Assistant to GM

Great hotel

Customer review rating 4.5/5

Thomas Business - 03/11/2019 Confirmed reviews ALL

All was good. No remarks what so ever.

Dear Mr. Thomas D., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback and please be assured that we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

grate

Customer review rating 4.5/5

Nada R. Business - 28/10/2019 Confirmed reviews ALL

purely simple with enjoying a honey cake

Dear Nada r., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Everything was really good

Customer review rating 4.5/5

Val Couples - 22/10/2019 Confirmed reviews ALL

Enjoyed very much staff and all hotel was very friendly

Dear Valentine S., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

excellent

Customer review rating 4.5/5

Ivanka Business - 18/10/2019 Confirmed reviews ALL

great service, fantastic comfort and amenities

Dear Mrs. Ivanka T., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback and please be assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM
Customer review rating 4.5/5

Anonymous Business - 17/10/2019 Confirmed reviews ALL

I like it all but the fact that air conditioner is contoled from the front desk. It was no higher than 22 degries and I was cold.

Dear Mrs. Vladimira V., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback, and we are sorry about the minor inconveniences that you have experienced. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Good experience, pleasant stay

Customer review rating 4.5/5

Milos J. Business - 16/10/2019 Confirmed reviews ALL

Check in/check out procedure should be improved - simplyfied, it should not be so time consuming. Maybe some kind of pre-arrival online collection of data, so that one doesn't have to lose time on formalities upon arrival to the hotel. Everything else, room, service, staff - was very satifactory

Dear Mr. Milos J., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. Please be assured that your comment will serve us as the guideline for improvements and as an encouragement to all of our staff members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

No hot water, no AC

Customer review rating 4.5/5

Prefer N. Business - 16/10/2019 Confirmed reviews ALL

My room was 27.5, I set for 20, nothing happened. Tech came reset the fan, checked the unit. Room decreased to 25.5 but no cooler. It was late and I did N. want to stay awake to call the tech again. Then at 6:30 am an alarm went off in the hallway, waking me early. So, I got up and tried to take a shower--no hot water. Upon checking out, I told this to the desk person. No compensation or amenities were offered. If both of those things had N. happened, I still found the layout of the room N. particularly functional for work

Dear Mrs. Claire N., Thank you for taking the time to tell us about your experience at the Swissôtel Sarajevo. I am sorry that your experience did N. meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. For your next visit I personally would like to make sure you will experience the improvements based on the comments that you have provided us. We are looking forward to welcoming you again at Swissôtel. Please do N. hesitate to contact me during your next visit. Sincerely, Adi Nuhić Operational Assistant to GM

excellent

Customer review rating 4.5/5

Ayman Z. Business - 16/10/2019 Confirmed reviews ALL

all was prefect .

Dear Mr. Ayman Z., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback, and please be assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Great service!

Customer review rating 4.5/5

Lidija Business - 15/10/2019 Confirmed reviews ALL

I loved the attention to details that staff was paying as well as the great food offer and atmosphere, including the views from the top.

Dear Mrs. Lidija S., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback, and to see that we have met your expectations. I am sure that this feedback will serve as an encouragement and the guideline to all of our staff members, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Underwhelming

Customer review rating 4.5/5

Anonymous Couples - 14/10/2019 Confirmed reviews ALL

This is a completely dry (alcohol free) hotel and as such should not be under the Swissotel banner. The rooms appeared unfinished (our TV was on an angle, the air conditioning control was so complex that nobody in the hotel could work it), the windows were filthy to point of not being able to clearly see out them, the service from all staff (except the bell boys, luggage staff) was less than satisfactory as they were slow and/or disinterested (in particular café and restaurant staff). Poor recognition of Accor status when checking in and in room, continually had to remind staff of expectations of membership. Expensive hotel and not worth the money.

Dear Nicholas K., Thank you for taking the time taken to tell us about your experience at the Swissôtel Sarajevo. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please be and rest assured that we are taking your criticism very seriously and the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to highlight our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Swissôtel Sarajevo. Please do not hesitate to contact me during your next visit. Sincerely, Adi Nuhić Operational Assistant to GM

Nice stay in a very good hotel with kind staff

Customer review rating 4.5/5

Darko Z. Business - 13/10/2019 Confirmed reviews ALL

I stayed for business, and the overall satisfaction was high. The standard of the rooms and wellness is superb. As well as a kind note of the hotel's MD, handwritten on the table in the room. The breakfast is very nice, but varies from stay to stay, should be more stable level i.e. in summer period very rich and with a lot of choice, later on less to choose from, compared to the high season.

Dear Mr. Darko Z., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback, and to see that we have met and exceeded your expectations. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Excellent

Customer review rating 4.5/5

Slavica Business - 12/10/2019 Confirmed reviews ALL

Comfortable and with the attention to details. It is an excellent hotel, with comfortable rooms, friendly staff and good food. Also quite a pleasant conference area. Not a bad position - walking distance to the old centre. I do not drink much alcohol nor often, love halal food. But I did find it strange to have a hotel in which you cannot have a glass of wine in the middle of Sarajevo.

Dear Mrs. Slavica V., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback, and that we have met your expectations overall. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Amazing hotel right in the heart of Sarajevo!

Customer review rating 4.5/5

M Business - 12/10/2019 Confirmed reviews ALL

The entire set up was fantastic, with beautiful rooms, amazing views of Sarajevo and attentive staff. Breakfast was also great!

Dear Mrs. Kate Rose W., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback , and to see that we have met and exceeded your expectations. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Excellent hotel

Customer review rating 4.5/5

V.d. Business - 11/10/2019 Confirmed reviews ALL

Excellent 21st century hotel, welcoming stuff, good food, but no alcohol which is a star minus

Dear Mrs. Vasilka D., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry about the inconveniences that you have experienced, but non-alcoholic policy of our hotel is clearly highlighted on every official booking site that we are cooperating with. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM
Customer review rating 4.5/5

Khawar Business - 11/10/2019 Confirmed reviews ALL

Great rooms Good staff

Dear Mr. Khvawar C., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM

Amazing! Wonderful hotel!

Customer review rating 4.5/5

Matthew L. Business - 11/10/2019 Confirmed reviews ALL

This was an absolute amazing experience staying at this hotel! I think that this was one of the best hotels I’ve stayed at. The staff is 100% amazing and the experience was wonderful. If I ever come back to Sarajevo without a doubt I would stay here!

Dear Mr. Matthew L., We very much appreciate your comments regarding your stay at the Swissôtel Sarajevo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Nuhić Operational Assistant to GM
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