Novotel Sarajevo Bristol

So. There are many good points about this hotel - the room was quite nice and the bathroom was large and modern with a large bathtub. The pool area was lovely. Location not the best depending on what you are after - not too much around in terms of restaurants/entertainment. But, the reason for the 2 stars is not because it is a dry hotel per se but because there is absolutely no mention of that on their website which is misleading. In fact, the Accor website advertised the bar with a wide selection of hot and cold beverages from around the world. Having stayed in plenty of hotels across the world that provide alcohol to tourists, the hotel just needs to advertise this policy openly so guests can look elsewhere. Of course, this may not be a problem for many.

Lovely check in with friendly staff. Room was clean and comfortable with views over the river. Breakfast was good with eggs made to order but could be a bit busy with many people queuing for things and all going in different directions. A lovely but long riverside walk takes you into the city centre. It is convient for the train station. Good checkout with friendly staff who arranged taxi pick up.

I like the breakfast, they have a good one. The restaurant is only decent Thats not in the heart of the city like they say The experience is nice, very decent gym, swimming pool & spa, also the room I can say theres no noise and I could sleep fine Wifi is not good and not that bad.

You'd think businesses would be going out of their way during a pandemic to want to keep customers happy but not this hotel. Back in February 2020 we cancelled our reservation via their online system, this was accepted and we received a cancellation reference number. As we had two rooms booked under the same reservation number, we thought nothing else of it. Then August (when we were due to stay) arrived, we then ended up being charged for one of the rooms! After contacting the hotel to find out what was going on they said the charge was valid but would investigate ... after chasing up on multiple occasions they have now stopped replying. Enjoy your chargeback, it's what you deserve. Will never stay with a Novotel again.

Hotel is bit tried, but very clean. All the staff were very polite and helpful, I'd rate staff 100%. Room was bit disappointing, low floor with pretty boring and not very pleasant view, the kettle for tea/coffee preparation wasn't fully functional. Cash machine in the lobby was out of order. Breakfast was very good, tasty, good variety, decent coffee, less decent juices. Had one dinner in the hotel restaurant, very satisfying, tasty, very big portion, again really professional great staff. Overal stay was rather pleasant, but hotel is bit old fashioned. Annoyed with the fact they don't serve alcohol. We are adults, aren't we?