No bureau de change facility No bottles of water in the room No iron or ironing board in the room No bar

Kind staff. Everything else was either average or substandard - such as wifi or breakfast inclusion.

Nice room with river view. The fitness facilities are superb.

Excellent reception staff, comfy bed, clean room.

Excellent room, and bathroom, with good view over Sarajevo. Comprehensive breakfast but would have liked an earlier start time to allow a comfortable breakfast before catching the train to Mostar. I remain confused that the confirmation states that the price includes City Tax but additional payment was taken separately for this at the hotel.

Clean room but a bit small without working desk unfortunately. Friendly staff, good breakfast and perfect location.

The hotel is very fine, very good high level braekfeast, the staff was outstanding before (we need some help on getting there from bus station) and during our stay, when all our doubts/requests were completely solved.

really very good hotel modern, very tasty breakfast nice big and comfortable rooms, friendly and professional staff nice SPA with swimming pool and sauna. The food in restaurant as also very good. I can really recommend this hotel. My favourite hotel in Sarajevo.

Staff throughout visit friendly. The deluxe room was clean, comfortable. The breakfast is delicious. The pool and all the wellness services are on a high level. The hotel is also quite close to Bašćaršija. No alcohol available in the hotel.

excellent hotel, professional staff, good food, good breakfast. Location a little bit far away fro the city centre but close to the shopping centre. Very nice SPA in the hotel. Sauna and swimming pool. Friendly staff.

We really liked what this hotel had to offer; the rooms are spacious and clean with comfortable beds. We had breakfast included in our room rate and it is worth every penny, with both international and regional specialities (do try the "umali"!). The breakfast staff were all really service-minded and friendly, they made omelettes, refilled your coffee before you had even noticed that the cup was empty, etc. The staff at the reception were also all friendly and efficient; all spoke good English. Add a lovely pool and a handy location, on the main road into the city centre from the airport with a tram stop just outside and you have, in short, a hotel worth every penny. The only thing that was not worth the cost was the hotel transfer from the airport, it costs more than double that of a normal taxi.

I travel a lot for work and have visited many hotels but Bristol Sarajevo definitely stands out. From the rooms to cleanliness and exceptional service. We have been there 2 times and will come back again as soon as possible.

This is a very solid 4-star hotel, but Accor members may be disappointed to find that their status rewards are not automatically granted, you have to ask for everything you are entitled to, even if you spelled it out in my booking. Hence, even though I booked a no-smoking standard room and requested a quiet room away from the elevators, expecting the usual Platinum member upgrade, I was placed in a standard SMOKING room. A asked to be changed and for them to honor my upgrade. They agreed, but only after I explained to them how to locate my status on the booking. They then upgraded me to a non-smoking room next to a very noisy elevator. I suffered through it assuming that they must be very full to have blatantly ignored my request, but when I asked to be moved the next day, I found out that there had actually been plenty of equivalent rooms in quiet locations, including one right next door, they just hadn't bothered to check. Very annoying. Otherwise, the staff was very friendly and eager to help, but not particularly efficient. The breakfast was not very good. The sliced fruit I had was old and slimy, I had to spit it out. I ended up sticking to the safer muesli and coffee. I wouldn't pay for breakfast next time. I also found that what I thought were cigarette burns on the toilet seat were actually dried urine. Not very nice for a 4-star. The hotel is a 45 minute walk from the old town which might be considered a minus.