Novotel Sarajevo Bristol

I like the breakfast, they have a good one. The restaurant is only decent Thats not in the heart of the city like they say The experience is nice, very decent gym, swimming pool & spa, also the room I can say theres no noise and I could sleep fine Wifi is not good and not that bad.

You'd think businesses would be going out of their way during a pandemic to want to keep customers happy but not this hotel. Back in February 2020 we cancelled our reservation via their online system, this was accepted and we received a cancellation reference number. As we had two rooms booked under the same reservation number, we thought nothing else of it. Then August (when we were due to stay) arrived, we then ended up being charged for one of the rooms! After contacting the hotel to find out what was going on they said the charge was valid but would investigate ... after chasing up on multiple occasions they have now stopped replying. Enjoy your chargeback, it's what you deserve. Will never stay with a Novotel again.

Hotel is bit tried, but very clean. All the staff were very polite and helpful, I'd rate staff 100%. Room was bit disappointing, low floor with pretty boring and not very pleasant view, the kettle for tea/coffee preparation wasn't fully functional. Cash machine in the lobby was out of order. Breakfast was very good, tasty, good variety, decent coffee, less decent juices. Had one dinner in the hotel restaurant, very satisfying, tasty, very big portion, again really professional great staff. Overal stay was rather pleasant, but hotel is bit old fashioned. Annoyed with the fact they don't serve alcohol. We are adults, aren't we?

Very nice hotel. Very clean. Rooms are wide and have a lot of space. Like the bathroom but it is a little too small. Staff is very friendly and helpful. Breakfast is decent. Lunch is good with a lot of national, domestic food. They don’t serve alcohol but it is ok. I don’t like the fact that guest need to pay extra for parking space.

No iron in the room and the hotel refuses to provide one. I now can't iron my shirt for tomorrow. The wifi is appallingly slow so I had to tether to my phone to get some work done. A real shame as these issues totally let the hotel down which is otherwise nice, as are the staff. The restaurant is decent and the slice of honey cake, made with loads of really thin layers, I had for dessert was glorious. But I won't be staying here again and can't recommend it to others as none of that matters without an iron and decent wifi.