Novotel Sarajevo Bristol 4 stars

To be honest, the reason why I came back to this hotel is because I can accumulate Accor points. The bar serves no beer, no wine... I wonder why the hotel still has a bar, just to serve coffee, tea or juice. If you want to keep an European standard, this is unnaceptable! When I arrived, I asked for an iron to fix the shirts which were folded in my trolley, and it was denied. Business travellers often need this kind of service, therefore it is unaceptable to deny borrowing an iron to a business customer. Floor cleanliness in the room was bad, I wonder if it was vacuum cleaned at all.

Our stay 17--21, 2023, rooms 803&807 It was perfect from check in till check out, thanking all staff for their attention, polite attitudes and follow up. The room is very clean & taking care of all the hygiene requirements. Thanks to housekeepers & all breakfast restaurant team. Special thanks to Miss Nela in the front desk for early check in, arranging for a driver, and all what she did to make our stay very comfortable. Definitely we will recommend this hotel, and no hesitation to rate it 10 out of 10

Hotel is in centar of magnificient Sarajevo. Rooms and bathrooms are large, clean, the beds are comfortable. Good food. Charming Wellness&Spa area. Great staff, very friendly and helpful. Definitely reason to come back.

So. There are many good points about this hotel - the room was quite nice and the bathroom was large and modern with a large bathtub. The pool area was lovely. Location not the best depending on what you are after - not too much around in terms of restaurants/entertainment. But, the reason for the 2 stars is not because it is a dry hotel per se but because there is absolutely no mention of that on their website which is misleading. In fact, the Accor website advertised the bar with a wide selection of hot and cold beverages from around the world. Having stayed in plenty of hotels across the world that provide alcohol to tourists, the hotel just needs to advertise this policy openly so guests can look elsewhere. Of course, this may not be a problem for many.

Lovely check in with friendly staff. Room was clean and comfortable with views over the river. Breakfast was good with eggs made to order but could be a bit busy with many people queuing for things and all going in different directions. A lovely but long riverside walk takes you into the city centre. It is convient for the train station. Good checkout with friendly staff who arranged taxi pick up.