Novotel Sarajevo Bristol Hotel 4 stars

TripAdvisor rating 4.5/5 494 reviews
Novotel Sarajevo Bristol
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • In walking distance to main shopping and business area

  • Ideally located for all of the city's convention centers

  • Fitness and spa area with sauna and indoor swimming pool

  • Halal certified

  • Relax on the sun terrace with views over Sarajevo

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • SARAJEVO AIRPORTPaying
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Sarajevo Bristol

Fra Filipa Lastrica
71000
sarajevo
bosnia and herzegovina

Tel: +38733705000

Fax: (+387)33/705001

Contact email

Check-in from 14h00

Check out up to 12h00

  • LOCAL BUS STATION :   ALL POPOFALICI

  • TRAMWAY STATION :   ALL POPOFALICI

  • By plane

    SARAJEVO AIRPORT At 7km / 4 miles - Shuttle paying

  • By train

    RAILWAY STATION SARAJEVO At 2km / 1 miles

GPS :43.85287, 18.38977

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Spacious and dressed in warm colors, overlooking Novo Sarajevo. Enjoy in this welcome escape after an eventful and lively day. Room is equipped with separate bath tub and shower, inroom safe, free WIFI.

Superior double room with queen size bed

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with 1 Queen Size Bed on lane side

  • Max. number of persons: 2
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Room with King-Size Bed

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Room with King-Size Bed or Twin Beds

  • Max. number of persons: 3
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Room with King-Size Bed or Twin Beds and Sofa

  • Max. number of persons: 3
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Junior Suite with King-Size Bed and Sofa; lane side; separate living room; Jacuzzi

  • Max. number of persons: 3
  • Area: From 45
  • Views: River side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Suite with King-Size Bed and Sofa; lane side; separate living room; Jacuzzi; steam room

  • Max. number of persons: 3
  • Area: From 74
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine(...)

Our restaurants and bars

BRASSERIE

Type of cuisine: International

Try the famed European hospitality and feel our casual contemporary atmosphere at The Brasserie. We serve you international specialties with a modern interpretation, prepared from the finest seasonal organic products. Contemporary, yet relaxing design.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE BRISTOL

Photo non contractuelle / Strictly non binding

The ideal setting for you to greet friends and business partners. A paradise of flavours, each inviting you to indulge to a full extent: the finest international pastries, cakes, and a wide selection of hot and cold beverages from all over the world.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 485

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Novotel Sarajevo Bristol

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

254 reviews

tripadvisor

TripAdvisor Rating 4.5/5

494 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great staff, great accomodation and facilities. Only one issue (people smoking indoor and the smell of cigarettes in the linen)

Customer review rating 4.4/5

Emmanuel Business - 18/11/2019 Confirmed reviews ALL

Great experience. I highly recommend. The only issue: In the hotel, people can smoke indoor, and it smells even in places that are reserved for non smokers... Even my bed linen smell cigarettes. I heard other colleagues saying they had the same experience.

Poor

Customer review rating 4.4/5

Anonymous Business - 28/10/2019 Confirmed reviews ALL

No bureau de change facility No bottles of water in the room No iron or ironing board in the room No bar

Wifi consistently sucked 3 years ago. It consistently sucked now. No breakfast included in a heftily overrated price.

Customer review rating 4.4/5

Mile H. Business - 24/10/2019 Confirmed reviews ALL

Kind staff. Everything else was either average or substandard - such as wifi or breakfast inclusion.

A comfortable stay

Customer review rating 4.4/5

Danny Friends - 21/10/2019 Confirmed reviews ALL

Nice room with river view. The fitness facilities are superb.

Dear Kai Chung N., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.4/5

Anonymous Business - 20/10/2019 Confirmed reviews ALL

Excellent reception staff, comfy bed, clean room.

Dear Ljubica O., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent room, good breakfast, convenient location to walk to railway station.

Customer review rating 4.4/5

Anonymous Solo - 09/10/2019 Confirmed reviews ALL

Excellent room, and bathroom, with good view over Sarajevo. Comprehensive breakfast but would have liked an earlier start time to allow a comfortable breakfast before catching the train to Mostar. I remain confused that the confirmation states that the price includes City Tax but additional payment was taken separately for this at the hotel.

Dear Stephen Michael O., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Decent facility for either business or leisure stay.

Customer review rating 4.4/5

Rachid Business - 28/09/2019 Confirmed reviews ALL

Clean room but a bit small without working desk unfortunately. Friendly staff, good breakfast and perfect location.

Dear Rachid H., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Cozy and relaxing stay!

Customer review rating 4.4/5

Pedja Friends - 03/09/2019 Confirmed reviews ALL

Extremely easy check-in process. It was a pleasant and relaxing stay.

Dear Pedja K., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfactory and home-feeling but there are issues

Customer review rating 4.4/5

Anonymous Couples - 18/08/2019 Confirmed reviews ALL

The room was way too small for two people. The carpet had stains and the vanity kits were for one guest only. Sometimes room wouldn’t get cleaned, and I had to solicit. The breakfast was excellent and the staff is very kind.

Dear Sandra G., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very helpful staff and great location! Highly recommended!!! Well done

Customer review rating 4.4/5

N. J. Business - 15/07/2019 Confirmed reviews ALL

It’s great location, professional and very helpful staff, cleanliness!!! Highly recommended!!!!

Dear Nina J., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent staff, very good instalations

TripAdvisor rating 4.5/5

Cristiano R Couples - 07/07/2019 TripAdvisor review

The hotel is very fine, very good high level braekfeast, the staff was outstanding before (we need some help on getting there from bus station) and during our stay, when all our doubts/requests were completely solved.

Dear Cristiano R thank you for the kind words, I am very happy to see that we have meet your needs and expectations. We are looking forward to welcome you back i nthe near future. Best regards from Novotel Team Emina Sehalic Fazlagic Cluster General Manager
Customer review rating 4.4/5

Stephen Couples - 26/06/2019 Confirmed reviews ALL

Disappointed to discover after check in that the Bristol was a dry establishment. This shows no empathy for the citizens of Sarajevo who suffered over three years siege and bombardment by the Serb aggressors. The citizens of Sarajevo survived due to the water source of the local brewery. I can understand a dry hotel in Saudia Arabia or Sudan but fail to understand why Accorhotels feel it necessary in Sarajevo.

Dear Stephen W., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. The policy of being a dry hotel is our owners and boards decision, certainly we have mentioned that at all of our selling portals for the guests to be aware of the same. In the near surrounding there are mutlple restaurants which serve alcohol and our guests service department can always provide the neccessary information. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very good hotel

Customer review rating 4.4/5

Jelena Business - 17/06/2019 Confirmed reviews ALL

I was feeling very comfortable while staying in hotel. Room is very well equipped. Food is excellent. Cooling is a little bit too high in the room (while you are out) and in the conference rooms. I would appreciate coffee with no sugar added (2in1) in my room.

Dear Jelena P., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic

Good

Customer review rating 4.4/5

Josip Business - 17/06/2019 Confirmed reviews ALL

Plasent

Dear Josip A., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic

A day in Sarajevo

Customer review rating 4.4/5

Esmir A. Friends - 10/06/2019 Confirmed reviews ALL

The room was good but b/fast could be better...it was a less choices and did not have so many varieties.

Dear Esmir A., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

okay I guess could be a lot worse

Customer review rating 4.4/5

Anonymous Couples - 05/06/2019 Confirmed reviews ALL

Okay, staff didn't seem to accommodating. We booked a superior room which was advertised on the accor site as a queen bed but ended up being a double. False advertising so we raised it with the front desk and we travelling as part of our honeymoon but the front desk lady seemed adamant that queen in bosnia is double according to Bosnian standards. She then said we can pay extra for a larger bed. Gosh that made us feel really welcomed. Further cold comfort really as we went walking in the shopping malls and the place that sells beds told us that you can get queen beds in Bosnia which are equivalent to global standards. Also found a dirty plate among the clean breakfast plates at breakfast time. I think your staff need to take care particularly when it comes to hygiene and standards of hygiene. Not good for your corporate image. Overall the bed and breakfast place that we stayed at was much better than your hotel, particularly the staff interactions- a lot welcoming and warm.

Dear Guest, Thank you for sharing your feedback to us. We are very sorry to hear that the breakfast did not meet your expectations. We try to serve huge variety of food so all guest can choose what they like the most. I am very sorry that there was a misscomunication in regards of the room type that you have booked. Please accept my appology, if you may need anything please contact me directly em… Best regards Emina Sehalic Fazlagic Cluster General Manager
Customer review rating 4.4/5

Anonymous Business - 25/05/2019 Confirmed reviews ALL

Meliha is the world’s best physiotherapist :)

Dear Miroslava G., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good service, clean hotel

Customer review rating 4.4/5

George Business - 13/05/2019 Confirmed reviews ALL

Very good location, clean hotel, welcoming staff, especially MInela Fajic at the check-in counter, was exceptionally helpful.

Dear George K., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The stay was adequate

Customer review rating 4.4/5

Anonymous Business - 18/04/2019 Confirmed reviews ALL

Given the lower tier of AccorHotels membership, I wasn’t expecting much complimentary but the room was fine and clean and modern, although small. Bathroom was nice and food selection for breakfast was adequate. Staff were friendly and professional.

Dear Jay S., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cold water, cold breakfast this time

Customer review rating 4.4/5

. Business - 16/04/2019 Confirmed reviews ALL

Until now I was always satisfied with all provided services, but last time not really. During morning there was no warm water in the room and when I informed the front office they just said, "yes, we are aware of the issue, it will be solved within an hour". It was already at 7 in the morning, the guest with business reason were leaving the hotel that time already, there was no time to wait for the warm water. No further regret from people at the reception. During the breakfast the warm dishes were also cold. So this time I did not enjoy my staying there.

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