Tarcin Forest Resort & Spa Sarajevo - MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 87 reviews

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Tarcin Forest Resort & Spa Sarajevo - MGallery - Image 1
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Tarcin Forest Resort & Spa Sarajevo - MGallery - Image 3
Tarcin Forest Resort & Spa Sarajevo - MGallery - Image 4
Vilovac B B, 71240 SARAJEVO, Bosnia And Hercegovina

Description

Hotel extras

  • Ideally located within thirty minutes' drive from the multi-faceted Sarajevo.

  • Panoramic elegant dining restaurant offering stunning views of the surrounding nature.

  • State-of-the-art conference facilities with panoramic views, ideal for every special occasion.

  • Hiking trails through unspoiled nature with a licensed guide will make your stay memorable.

  • Bar and Restaurant located in pine forest next to children playground perfect for families.

Our accommodation(s)

Hotel location

Tarcin Forest Resort & Spa Sarajevo - MGallery

Vilovac B B
71240 SARAJEVO
Bosnia And Hercegovina

GPS:43.78833, 18.104839

Telephone
Fax +387 33 947-199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

180° RESTAURANT

Specially designed to offer unforgettable culinary journeys and rich emotional experiences in a sublime decor, our 180° panoramic restaurant features a terrace with a spectacular view over the mountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  87 reviews

TripAdvisor Rating  4.5/5  107 reviews

Staff nice - Hotel no MGallery Standard, definitely no Sofitel

Customer review rating 1.5/5

Verena W. Families - Confirmed reviews ALL

Hotel at first ok, but if you take a closer look, the hotel is just fake. The Villas were old, had no atmosphere and so didn‘t the hotel! The Garden was ok, but garbage (esp. cigarettes, broken glass) everywhere! Wellness area was Dirty and just as the hotel, the terrace, the villas it has no decoration, no style, nothing to feel comfortable! The Food at the restaurant (not the breakfast) was horrible (old salad, burnt burgers, cold dishes), the „kids area“ was just a very sad floor, where you could buy minutes for a PlayStation - everything was really depressing! Unfortunately the hotel had nothing that one combines with the brands „Sofitel“ or „MGallery“. The staff was very nice, but the hotel itself in my eyes, is what we call within Accor a „distractor“ - a hotel that really damages the brand image (even Standard CSR rules were not used). Personally I think the Hotel has the ressources (staff, hotel itself), but lacks a good GM or somebody that brings the brand to life or takes care of the House! I also do not believe the comments and the rating on booking, as it was just not true. Knowing different Sofitels, we were quite disappointed!

Dear Verena W., Thank you for taking the time to tell us about your experience at the Tarcin Forest Resort & Spa Sarajevo - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edin Bajramovic General Manager

We will be back

Customer review rating 5.0/5

Ahmed A. A. Couples - Confirmed reviews ALL

The room was very pleasant, it was cozy and clean. Breakfast was excellent and incredibly varied. The hotel team has always been friendly, patient and helpful. That impressed me the most.

Dear Amshah A., We very much appreciate your comments regarding your stay at the Tarcin Forest Resort & Spa Sarajevo - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edin Bajramovic General Manager

Relaxing luxury

Customer review rating 4.5/5

Ivana S. Families - Confirmed reviews ALL

The staff is perfect!! I Especially like that all Bosnian people work.. They are perfect with guess because they have big heart.. It is lost in the west hotels because there are more and more cheap workers from Nepal🫣🫣 The nature is perfect!!

Dear Ivana S., We very much appreciate your comments regarding your stay at the Tarcin Forest Resort & Spa Sarajevo - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

excellent

Customer review rating 5.0/5

Fatema Families - Confirmed reviews ALL

Every things is perfect, the location and facilities. But the most we like the staff is very kind and friendly

Dear Fatema A., We very much appreciate your comments regarding your stay at the Tarcin Forest Resort & Spa Sarajevo - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful resort

Customer review rating 4.5/5

Saber F. Families - Confirmed reviews ALL

Wonderful resort in great location and humble hospitality and friendly staff. The service was excellent. Everyone tried their best to make feel welcome. My only complaint is the spiders 🕷️ in villa on the ceiling , please do your best get out of them.

Dear guest, Thank you very much for visiting and for the evaluation of our services. We are very glad that you enjoyed Tarčin Forest Resort and Spa-MGallery, where you are always welcome! Sincerely, Edin Bajramovic General Manager

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Other web-users rate our hotel

  • 173 reviews 8.4/10 Location
  • 253 reviews 7.3/10 Room
  • 254 reviews 8.7/10 Service
  • 94 reviews 8/10 Breakfast
  • 77 reviews 6.3/10 Cleanliness
  • 69 reviews 7.4/10 Amenities
  • 65 reviews 8.5/10 Vibe
  • 61 reviews 4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.