Tarcin Forest Resort & Spa Sarajevo - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 250 reviews

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Vilovac B B, 71240 SARAJEVO, Bosnia And Herzegovina

Description

Hotel extras

  • Ideally located within thirty minutes' drive from the multi-faceted Sarajevo.

  • Panoramic elegant dining restaurant offering stunning views of the surrounding nature.

  • State-of-the-art conference facilities with panoramic views, ideal for every special occasion.

  • Hiking trails through unspoiled nature with a licensed guide will make your stay memorable.

  • Bar and Restaurant located in pine forest next to children playground perfect for families.

Our accommodation(s)

Hotel location

Tarcin Forest Resort & Spa Sarajevo - MGallery Collection

Vilovac B B
71240 SARAJEVO
Bosnia And Herzegovina

GPS:43.78833, 18.104839

Telephone
Fax +387 33 947-199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

180° RESTAURANT

Specially designed to offer unforgettable culinary journeys and rich emotional experiences in a sublime decor, our 180° panoramic restaurant features a terrace with a spectacular view over the mountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  250 reviews

Customer review rating 5.0/5

Ashley N. Friends - Confirmed reviews ALL

The room and amenties were stunning. Restaurant had delicious food. Staffel was very friendly and welcoming.

Customer review rating 4.0/5

Asma M. Families - Confirmed reviews ALL

Great setting. Good facilities and villa was very comfortable. Having private shower facilities in the pool changing rooms would have been good. Baked goods were supposed to be home made but they didn’t taste like it. Were dry and could have been better. Food variety could have been better for an improved stay.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 2.0/5

Anita K. B. Friends - Confirmed reviews ALL

The beds were exceptionally comfortable and perfectly clean – unfortunately, that was the only aspect of this stay that truly met 5-star expectations. Everything else was far below the standard a hotel in this category should offer. From arrival to departure, not once did anyone offer to assist with our luggage. Reception often appeared unattended and we had to wait and actively look for staff whenever we needed something. The same situation applied to the spa and pool area, where there was frequently nobody available. Restaurant service was unacceptable. On two consecutive days, we sat in the lower restaurant area for more than 30 minutes without anyone approaching us, taking an order, or even acknowledging our presence. The restaurant was not busy. Eventually, we had to walk to the bar ourselves and order there. This should never happen in a 5-star hotel. Another major disappointment was discovering that the hotel does not serve alcohol. We found no clear information about this during the booking process, and such an important detail should be communicated in advance so guests know what to expect. The room also had maintenance issues: the safe did not work and the shower handle was literally falling apart. Breakfast service was equally disappointing. One morning there were only four guests, yet staff seemed more interested in chatting among themselves than taking care of guests. To make matters worse, at check-in we were explicitly told breakfast starts at 7:00 AM every day. When we arrived at 7:00 on the weekend before scheduled activities, we discovered breakfast actually starts at 7:30. Instead of a little bit of understanding, we received a lot of unfriendly remarks. Comfortable beds and clean rooms alone do not make a 5-star experience. Service, attention to detail, professionalism, and basic guest care were missing throughout our stay. This hotel has the facilities of a luxury property, but unfortunately not the service standards that should come with it.

Customer review rating 5.0/5

Anar I. Families - Confirmed reviews ALL

Fantastic hotel, super staff, best spa, very clean and comfortable room

Dear guest, We very much appreciate your comments regarding your stay at the Tarcin Forest Resort & Spa Sarajevo - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarcin Forest Resort Mgallery

Customer review rating 5.0/5

Ammar H. Families - Confirmed reviews ALL

Just great

Dear guest, We very much appreciate your comments regarding your stay at the Tarcin Forest Resort & Spa Sarajevo - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tarcin Forest Resort Mgallery

Other web-users rate our hotel

  • 179 reviews 8.7/10 Location
  • 304 reviews 8/10 Room
  • 347 reviews 8.8/10 Service
  • 5 reviews 9.1/10 WiFi
  • 186 reviews 7.8/10 Food
  • 114 reviews 8.1/10 Comfort
  • 114 reviews 7.2/10 Cleanliness
  • 107 reviews 8.8/10 Breakfast

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