Sofitel Barú Cartagena 5 stars

Customer review rating (ALL Rating) 4.7/5 2,458 reviews

Sofitel Barú Cartagena - Image 1
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Description

Hotel extras

  • Resort with rooms with sea view and outdoor jacuzzi.

  • In Barú, 5 minutes by boat to Islas del Rosario.

  • In Playa Calablanca, 25 minutes by boat to the Port.

  • The hotel accepts children and pets during the stay

  • Enjoy the restaurants at the Calablanca Beach Resort

Our accommodation(s)

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Hotel location

Sofitel Barú Cartagena

KM 7 Sector Cartagena, Departamento Bolivar, Baru
130017 CARTAGENA
Colombia

GPS:10.2557017948, -75.6072289609

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,458 reviews

Customer review rating 5.0/5

Jhon L. Z. Couples - Confirmed reviews ALL

Super

Customer review rating 1.5/5

Isaac R. Families - Confirmed reviews ALL

Although the room and facilities are fine, and the wait staff is good, it is the front desk and management team that bring the entire resort experience down. From delayed response times to apathy in addressing customers' needs, the staff has secured that I would never recommend this resorts to other individuals.

Dear M. R., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated the room and facilities, as well as the service provided by our wait staff. However, we regret that the experience at the front desk did not meet your expectations. Your comments about response times and customer service are duly noted, and we appreciate you bringing this to our attention. Best regards, Sara Cardona Guest Relations Manager

Customer review rating 4.5/5

Jose P. Families - Confirmed reviews ALL

Visited this wonderful place a few days ago. We needed a break from the cold and snow. While all the staff was fantastic, I would like to mention a few that made a big impression and made our stay special. From the front desk ( Claudia and Jorge) to the pool side bar ( Jennifer and Edgar) everyone was helpful and friendly. Would like to also mention “ mi amigo” Alejandro an attendant at the beach that was always very friendly and attentive. We are now planning our return visit to this hotel in a few months!!

Customer review rating 5.0/5

Nicola J. Couples - Confirmed reviews ALL

Beauty at every glance. From the interior design, the collection of original art, the pristine blue water and white sands of the beach to the artistry and perfection of the food. Added to the incomparable attention to detail and genuine caring of the staff, this is a hotel you must experience when in Cartagena.

Customer review rating 4.0/5

Alan H. E. Couples - Confirmed reviews ALL

Everything was amazing, however when we did the check in we told the staff that we were celebrating our honeymoon and we were expecting something to make the occasion feel extra special as they said they were gonna do.

Other web-users rate our hotel

  • 516 reviews 7.3/10 Location
  • 679 reviews 8.2/10 Room
  • 1,970 reviews 8.7/10 Service
  • 875 reviews 7.5/10 Food
  • 702 reviews 9.1/10 Amenities
  • 539 reviews 8.9/10 Beach
  • 425 reviews 9.2/10 Vibe
  • 280 reviews 7.7/10 Comfort

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