Sofitel Baru Calablanca

Customer review rating (ALL Rating) 4.7/5 2,132 reviews

Sofitel Baru Calablanca - Image 1
Sofitel Baru Calablanca - Image 2
Sofitel Baru Calablanca - Image 3
Sofitel Baru Calablanca - Image 4
KM 7 Sector Cartagena, Departamento Bolivar, Baru, 130017 CARTAGENA, Colombia

Description

Hotel extras

  • Resort featuring rooms with seaside view and outdoor jacuzzi.

  • In Barú, a 5-minute boat ride to Islas del Rosario.

  • In Playa Calablanca, a 25-minute boat ride to the port.

  • Children and pets are welcome.

  • Enjoy the restaurants at Calablanca Beach Resort.

Our accommodation(s)

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Hotel location

Sofitel Baru Calablanca

KM 7 Sector Cartagena, Departamento Bolivar, Baru
130017 CARTAGENA
Colombia

GPS:10.2557017948, -75.6072289609

Telephone
Fax +57 605 6411690

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,132 reviews

TripAdvisor Rating  5.0/5  1,312 reviews

Certificate of excellence 2024

Relax and recovery

TripAdvisor rating 5.0/5

Shane A TripAdvisor review

Amazing service and place to stay! Make to grab lunch or dinner at Bahia. Diego will be sure to take care of you! Humo is a great spot for Asian fusion style cuisine. Be sure to check this place out and enjoy the views with Cartagena in the distance!

Massage and Sofitel Baru experience

TripAdvisor rating 5.0/5

Jeanne B TripAdvisor review

The massage therapist, Karen, at the Sofitel Baru spa was provided an outstanding sports massage. I only get a massage once a year so when I do, I hope to have a skilled therapist. Karen was the most skilled massage therapist I’ve had in 20 years. The Spa is wonderful and the receptionist very friendly and good. We are thoroughly enjoying our experience at Sofitel Baru. All of the people here are professional, friendly and gracious. Beautiful hotel, beach, pools and delicious food.

Not for those wanting a mix of city and beach time

TripAdvisor rating 3.0/5

najmap2014 TripAdvisor review

This hotel is great if you're looking for a mostly beach-bound vacation with limited versatility in your dining options. It is a less expensive option for Cartagena visitors for a reason: every trip into the city by boat will cost you ~$100, and if you want to stay there for dinner/bars, you have to return by car (as the boats stop running early evening) which is an even more expensive trip, and an hour and change on bumpy roads. This added about $500 to our short stay. This would be ok if the food at Baru was consistently great. Their restaurant Bahia is delicious; inventive food with appreciable variety. However, the breakfast food at Calablanca is bland and the service lackluster. Every time I ate there I had to flag down waiters for each phase of the order, and the orders always came with unexplained modifications or one item slightly off (for instance, an order of eggs and sliced avocado on toast came with a mound of insipid guacamole piled on the toast and very dry eggs). When we did go into the city, we had above-and-beyond help from Farid, who ensured that we had our bearings and were set with a car, directions, and recommendations; he also spent much of one boat ride coordinating a city tour for us and navigating many last minute changes. The premises are well-designed and attractive, if a bit sterile. The staff is very nice but sometimes the service was lacking in ways you might not expect for a multi starred hotel; on our departure day, local construction almost doubled our airport commute, yet no one from the hotel let us know to anticipate that (the construction had apparently been scheduled for some time). Afterward, when trying to settle something on my bill, I had several different departments (Finance, Hotel Services) hang up the phone in my face several times until I finally got someone in Reservations to talk to me, but she couldn't help, and so the only way to communicate was via an email that didn't get a response til more than a week later.

Espectacular

TripAdvisor rating 5.0/5

Vanessa O TripAdvisor review

Muy atentos y amables también muy informativos muy buena experiencia. They were so funny and very informative very lovely people who know a lot about mixology very happy with my experience excellent service. Would recommend for everyone who likes to make drinks.

Bonjour Dear Vanessa, Greetings from the team at Sofitel Barú Calablanca. Thank you for sharing your wonderful experience with us. We are thrilled to hear that you had such a positive time at our hotel and that our team was able to provide you with exceptional service. We will be sure to pass along your kind words to the team, who will be delighted to know that their attentiveness, friendliness, and mixology knowledge left such a great impression on you. It’s always a pleasure to know that our guests enjoy both the service and the experiences we offer. We sincerely appreciate your recommendation and look forward to welcoming you back in the future for another memorable experience. Kind regards, María Alcalá, Quality Analyst.

Excellent Stay

Customer review rating 5.0/5

Mimi G. Families - Confirmed reviews ALL

We had a rocky start to our stay, as we had booked two rooms for ourselves and our two small children, and upon arrival they informed us that the rooms were far from each other rather than connected, and they made us feel like there would not be a viable solution. However, the next morning we were contacted by Criseyda in customer care and she personally made sure that we were relocated to two connected rooms and went above and beyond to ensure we felt as welcome as we had expected, so that problem was finally solved. She even was kind enough to give our children stuffed animals to make up for the experience. The staff throughout the hotel was always friendly and the service level is exceptional. The hotel itself and the beach are top notch. Perhaps we found it to be more oriented towards couples rather than families in some aspects. We left behind a phone charger and the hotel staff made sure that we got it back the next day, even ensuring that we got it back in person rather than leaving it at our building reception. We found this to be also a show of exceptional service. Overall, it was a great experience and we would definitely recommend this hotel.

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Other web-users rate our hotel

  • 484 reviews 6.8/10 Location
  • 632 reviews 8.4/10 Room
  • 1,627 reviews 8.6/10 Service
  • 13 reviews 6.7/10 WiFi
  • 766 reviews 7.3/10 Food
  • 663 reviews 9/10 Amenities
  • 464 reviews 9.1/10 Beach
  • 388 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.