Dear M. P., It is truly special to know that Sofitel Barú has become such a meaningful place for you and your family. We are grateful for your continued trust and delighted that the warmth and dedication of our team have been part of what makes each visit memorable. We look forward to welcoming you and your family back for many more memorable stays. Warm regards, Fernanda Parra Guest Experience Attendant

Dear Shivreet S. D., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff prepared and the atmosphere conducive to relaxation. Your feedback is greatly appreciated, and we hope to welcome you back for another retreat in the future. Quality Team

Dear Tobias S., Thank you for your kind words regarding your recent stay at Sofitel Barú Cartagena. We are delighted to hear that you found our service exemplary and that your family enjoyed the amenities, including the kids villa. It is gratifying to know that our staff contributed positively to your experience, ensuring comfort and satisfaction throughout your visit. Your compliments motivate us to maintain our high standards and continue providing memorable stays for our guests. Warm regards, Quality Team

Dear Carlos S., Thank you for your kind words regarding your recent stay. We are thrilled to hear that you enjoyed our gastronomic offerings, luxurious accommodations, and prime location. It is our pleasure to provide exceptional experiences to our guests. Best regards, Quality Team

Dear Carlos B. M., Thank you for your kind words regarding your recent stay at Sofitel Barú Cartagena. We are delighted to hear that you enjoyed our beach, pools, and exceptional service. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable escape. Quality Team

Dear Mme. M., Thank you so much for taking the time to share your experience, and for your kind words about the Sofitel brand and our property. We are truly sorry that your stay did not live up to the level of service you expect from us, and we completely understand your frustration with the delays you experienced at the pool, the beach, the restaurants, and when requesting a golf cart. We are especially sorry about the issues with the WhatsApp line and the restaurant reservation made for the wrong day and number of guests. Those are exactly the kind of details that should make a stay easier, not more stressful. We have shared your feedback with our Food & Beverage, Front Office, and Guest Relations teams so we can review our response times and our reservation process. We also appreciate you letting us know about the chocolates from your last night. That is not the standard we want to deliver, and we are reviewing our inventory and amenity checks to make sure it does not happen again. Regarding the beach vendors, we understand that being approached while trying to relax can feel intrusive. Under national legislation, beaches in Colombia cannot be privatized, which means local vendors, who are natives of the area, are legally allowed to offer their services there. Our security team monitors the area to keep this under control, and we also run awareness initiatives and activities with the vendors to promote respectful interactions with our guests. We value your honest feedback, and it helps us improve. We hope to have the opportunity to welcome you back and offer you the experience the Sofitel brand stands for. Warm regards, Sara Cardona Guest Relations Manager

Dear Kelley C., Thank you for your kind words regarding your recent stay at Sofitel Barú Cartagena. We are delighted to hear that you enjoyed our stunning location, exceptional service, and the variety of dining and recreational options available. It is our aim to provide a memorable experience, and we are pleased to know we met your expectations during your four-day visit. Quality Team

Dear Rosanna P., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your group enjoyed a comfortable experience and found our staff to be friendly and accommodating. It is our priority to ensure that all our guests feel welcomed, especially large groups, and we appreciate your acknowledgment of our efforts in the restaurants. Your feedback inspires us to continue providing exceptional service. Sincerely, Quality Team

Dear Gustavo V. L., Thank you for your kind words regarding your relaxing stay and the exceptional views at our hotel. I appreciate your feedback about the food quality, and I will ensure it is shared with our culinary team for consideration. We hope to welcome you back soon. Quality Team

Dear M. A., Thank you for taking the time to share your feedback with us. We are truly sorry that your experience did not fully meet your expectations, particularly during such a special occasion as your wife's 50th birthday celebration. We understand the significance of these moments and the disappointment that can be felt when certain aspects of a stay do not unfold as anticipated. We have carefully reviewed each of the points you raised, including the room preparation, reservation arrangements, billing concerns, and your experience in our shared spaces. Your observations are extremely valuable to us, as they help us identify opportunities for improvement and reinforce the details that make a meaningful difference in our guests' experience. We sincerely appreciate the opportunity to learn from your feedback and are grateful for the time you took to share it. Comments such as yours help us continue to refine and elevate the level of service we strive to provide. We hope to have the opportunity to welcome you back in the future and deliver the seamless, memorable, and exceptional experience we had hoped to provide during this visit. Warm regards, Sara Cardona | Guest Relations Manager

Dear Bibiana E., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff made your experience enjoyable with their attentiveness and assistance. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Quality Team

Bonjour Mme. N., Thank you very much for your kind comments. We are delighted to know that you enjoyed your stay and experienced our wonderful service. It was a pleasure to have you with us. We look forward to welcoming you again in the near future and continuing to create memorable moments together. Warm regards, Criseyra Long Guest Relations

Bonsoir M. M., Thank you very much for taking the time to share your feedback with us. We are delighted to know that you enjoyed the natural beauty of our hotel, our beaches, and the attentiveness of most of our team. We sincerely appreciate your observations regarding response times and the challenges experienced during rainy weather. Your comments are valuable to us and will be shared with the relevant teams as opportunities for improvement, so we can continue enhancing the experience we offer our guests. We look forward to welcoming you again in the near future and continuing to create memorable moments together. Warm regards, Criseyra Long Guest Relations

Dear Vanessa A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you had a wonderful experience at Sofitel Barú Cartagena. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Quality Team

Dear Ms. A., Thank you for your kind words regarding your recent stay at Sofitel Barú Cartagena. We are delighted to hear that you found our property clean and that our staff provided exceptional service. It is also wonderful to know that you enjoyed our breakfast buffet and the dining options available at our restaurants. We take great pride in offering a relaxing atmosphere with beautiful views for our guests to enjoy. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Quality Team

Dear Alice M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel comfortable and our staff attentive. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Quality Team

Dear Micken P., Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that our staff made a positive impact on your experience. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Quality Team

Dear Dania M., Thank you for taking the time to share your experience at Sofitel Barú Cartagena. We are delighted to hear that you found our resort stunning and appreciated the beauty and tranquility of our surroundings. It is gratifying to know that the spacious rooms and unmatched views contributed to your enjoyment. We are also pleased to learn that our team, especially Narkis, made a positive impact on your stay with their attentive service. Your feedback regarding the food selection has been noted, and we continually strive to enhance our culinary offerings to meet our guests' expectations. We appreciate your understanding of our location's unique characteristics, which indeed add to the charm of our resort. Thank you once again for your kind words, and we hope to welcome you back in the future for another memorable stay. Quality Team

Dear Mme. D., Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed our beach and breakfast buffet, as these are experiences we take great pride in offering. At the same time, we sincerely regret that certain aspects of your stay did not fully meet your expectations. We understand your comments regarding the room layout and décor, and we appreciate you sharing these observations, as they help us identify opportunities for improvement. Regarding our dining and beverage pricing, our rates reflect not only the quality of the ingredients but also the unique logistics involved in operating on Barú Island. Nevertheless, we understand that value is perceived differently by each guest, and we appreciate your perspective. We are especially concerned to learn that information about our hotel activities was not shared during check-in and that the service provided did not feel welcoming or informative. This is certainly not the experience we strive to deliver, and your comments have been shared with the relevant teams for review and improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a more seamless and memorable experience. Sara Cardona Guest Relations Manager