Sofitel Barú Cartagena 5 stars

Bonjour Monsieur T., Thank you very much for sharing your wonderful feedback. We are truly delighted to know that you and your family enjoyed an excellent vacation with us. It is especially meaningful to hear that your stay with your wife and adult children was such a positive experience. Your kind words about our beautiful location, our accommodating staff, and our breakfast are greatly appreciated. At Sofitel Barú Calablanca Beach Resort, we strive to create memorable family moments through exceptional service and attention to every detail, and it is rewarding to know we achieved that during your visit. We sincerely hope to have the pleasure of welcoming you and your family back for another unforgettable stay. Cordially, Sara Cardona Valencia Guest Relations Manager

Dear Mme.P., Thank you for sharing your feedback regarding your recent stay at Sofitel Barú Cartagena. We are pleased to hear that you found our beach team, including Patricia, Edgar, and the grill chefs, to be excellent. Their dedication to service is commendable and we appreciate your recognition of their efforts. We sincerely apologize for the challenges you encountered with the front desk and bell service. We understand that the level of staffing can impact the overall experience, especially during busy periods. Your comments regarding the luggage pickup time have been duly noted, and we are committed to evaluating our service efficiency in this area to enhance our guests' experiences in the future. Thank you for your insights, and we look forward to welcoming you back to Sofitel Barú Cartagena for a more seamless visit. Best regards, Sara Cardona Guest Relations Manager

Bonjour Madame P., Thank you so much for sharing such wonderful feedback with us. We are absolutely delighted to know that your stay was amazing and that we have become your new favorite resort. Knowing that you are already planning to return with friends is the greatest compliment we could receive. Your kind words about our team, our pools, and our restaurants truly mean the world to us. At Sofitel Barú Calablanca Beach Resort, we strive to create memorable experiences through warm service, exceptional facilities, and unforgettable culinary moments, and it is incredibly rewarding to know we achieved that during your visit. We cannot wait to welcome you back for another extraordinary stay. Cordially, Sara Cardona Valencia Guest Relations Manager

Bonjour Monsieur H., Thank you very much for taking the time to share your experience. We are truly delighted to know that you found your stay spectacular and that you enjoyed our amazing food, attention to detail, pristine facilities, and the beauty of our beach. Your kind words are a wonderful recognition of the care and dedication our team puts into every aspect of the guest experience at Sofitel Barú Calablanca Beach Resort. At the same time, we sincerely appreciate your feedback regarding the breakfast service. Please accept our apologies for the delay you experienced. This is certainly not the level of service we strive to provide, and your comments have been shared with the corresponding team to ensure we review staffing and service flow carefully to prevent this from happening again. Your observations are invaluable to us, as they allow us to continuously improve. We truly hope to have the opportunity to welcome you back and provide you with a flawless experience from beginning to end. Cordially, Sara Cardona Valencia Guest Relations Manager

Bonjour Madame S., Thank you sincerely for your wonderful feedback. We are delighted to know that you experienced our team as exceptionally kind and attentive, and that you found the service flawless, complemented by our beautiful location. Your words are truly rewarding for all of us. A very special thank you for highlighting Diego at Calablanca Restaurant, Ilma and Alexandra at the reception desk, and Alejandro at the beach. We will be sure to share your kind recognition with them, as it will mean a great deal to know they made such a positive impact on your stay at Sofitel Barú Calablanca Beach Resort. We look forward to welcoming you back for another exceptional experience. Cordially, Sara Cardona Valencia Guest Relations Manager