ibis Cartagena Marbella Hotel 3 stars

Customer review rating 4.3/5 12,422 reviews

ALLSAFE approved hotel

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How it works?
ibis Cartagena Marbella
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+ 15 Services

Hotel extras

We have three state-of-the-art computers that will keep you connected round-the-clock during your stay and can be used for business purposes or in your spare time to find out about tourist attractions in the Heroic City.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Dogs up to 33 lb (15 kg) permitted Paying
  • 100% non-smoking hotel
  • Air conditioned
  • RAFAEL NUNEZ Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Boat excursions Paying
Business services
  • Business centre
  • Copy/print service available

Hotel location

ibis Cartagena Marbella

AVENIDA SANTANDER # 47-90
47
90
130002 cartagena
colombia

Tel: +5756932424

Fax: (+57)56932424

Check-in from 12h00

Check out up to 12h00

  • By plane

    RAFAEL NUNEZ At 3.7km / 2.3 miles - Shuttle paying

GPS :10.436713, -75.535659

Our accommodation(s)

The ibis room is designed to ensure you have an enjoyable stay, and features a bed designed to help you relax after a long day and blackout curtains to block out light and preserve the ambient temperature of your room. Designed for sharing with one child aged under 12 years of age, the room is equipped with a single bed with a folding system that also allows it to be used as a desk. Designed to ensure you enjoy a relaxing stay with simplicity and comfort in mind.

Our restaurants and bars

PASTA & GRILL

Type of cuisine: Barbecue

Sea-view restaurant located on the second floor of the hotel, open to the public with capacity for 78 people, bar for breakfast and fully equipped with all necessary security infrastructure.

LOUNGE

Our modern bar is the perfect place for guests to enjoy a delicious Colombian coffee with sea views and relax for a moment. Open 24 hours a day, all year round

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis Cartagena Marbella

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

12,422 reviews

TripAdvisor Rating 4.0/5

962 reviews

Good location and friendly staff

Customer review rating 4.5/5

Noly M. Solo - 15/09/2021 Confirmed reviews ALL

Convenient location and beautiful ocean view. On the down side, I tried to order room service but it was not available due to short staff. Had to go to the rest. and order and go back to pick my dinner. Food Was terrible

Normal

Customer review rating 2.5/5

Juan D. G. Business - 05/09/2021 Confirmed reviews ALL

Un hotel muy basico

estancia excelente

Customer review rating 5.0/5

William M. Couples - 29/08/2021 Confirmed reviews ALL

excelente

Estimado/a William Enrique m. Rosales, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Cartagena Marbella. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Gladys Alvarez Sales Executive

Nice place to rest and for a work trip

Customer review rating 3.5/5

Fabio A. Business - 28/08/2021 Confirmed reviews ALL

I liked the options on the breakfast, the place is near to the old center town and to the airport, there are some beach near to go.

Dear Fabio A. Lopez, Thank you for taking the time to tell us about your experience at the ibis Cartagena Marbella. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gladys Alvarez Sales Executive

Good value for the money

Customer review rating 4.0/5

Anonymous Business - 27/08/2021 Confirmed reviews ALL

I rated my stay lower because there were no towels in my room. I had to dry off with two pillow cases from the bed. I also wished there were more pillows on the bed. Two was not enough. But again for the price, it was fine overall.

Dear Paul David S., Thank you for taking the time to tell us about your experience at the ibis Cartagena Marbella. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gladys Alvarez Sales Executive

Good experience but...

Customer review rating 4.0/5

Jose Couples - 25/08/2021 Confirmed reviews ALL

The experience overall was good but there were 2 things I did not like: 1) I cannot leave the air conditioner on while I am out of the room, therefore when I come back to the room, it is very hot. 2) There was sewage water right in front of the hotel, management should have called the city in order to fix that problem because it was hard to go in and out of the hotel.

Dear Gibelle Natalie M., Thank you for your comments regarding your stay at ibis Cartagena Marbella. We will pass on your comments to our team, who continually strives to improve the quality of our services. We thank you once again for sharing your experience with us and hope that your next visit will be as pleasant as the previous one. Best regards, Gladys Alvarez Sales Executive

Estancia agradable

Customer review rating 4.5/5

Luis A. C. Business - 23/08/2021 Confirmed reviews ALL

Agradable

Estimado/a Daniela C., Le agradecemos sus comentarios en relación a su estancia en ibis Cartagena Marbella. Haremos extensivos sus observaciones a nuestro equipo, que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo, Gladys Alvarez Sales Executive

Estancia agradable

Customer review rating 4.5/5

Irvin J. Solo - 21/08/2021 Confirmed reviews ALL

Excelente

Estimado/a Irvin Alvi J., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Cartagena Marbella. Haremos extensivos sus observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Gladys Alvarez Sales Executive

Pleasant Stay

Customer review rating 3.5/5

David Couples - 15/08/2021 Confirmed reviews ALL

It was what we expected , not less and a bit disappointing not more than we expected for the price. The room is ok just to sleep in and get out to the beach, room service did not disappoint but the bathroom needed a bit of maintenance. Overall experience ok but nothing special.

Dear Juan David N., Thank you for taking the time to tell us about your experience at the ibis Cartagena Marbella. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gladys Alvarez Sales Executive

Estancia agradable

Customer review rating 4.5/5

Anonymous Friends - 12/08/2021 Confirmed reviews ALL

Agradable

Estimado/a Vladimir M., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Cartagena Marbella. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Gladys Alvarez Sales Executive

Well located

Customer review rating 5.0/5

Alvaro A. Business - 07/08/2021 Confirmed reviews ALL

Excellent

Dear Alvaro A. Cuadros, We very much appreciate your comments regarding your stay at the ibis Cartagena Marbella. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gladys Alvarez Sales Executive

Good price and good service

Customer review rating 3.5/5

Jp J. Solo - 07/08/2021 Confirmed reviews ALL

Hotel is basic but you have the essentials you need, very good price, bed comfortable, good pressure and hot water in the shower, good WiFi, friendly staff, rooms are clean, view over the ocean

Dear Jean Philippe Regis J., We appreciate your comments regarding your stay at the ibis Cartagena Marbella. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gladys Alvarez Sales Executive

Nice stay

TripAdvisor rating 4.0/5

Bobever 24/03/2021 TripAdvisor review

The reception team were great. Very helpful and accomodating with requests.breakfast was impacted by COVID restrictions but was very substantial . Hotel is located a short distance from the old town and convenient to airport.

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel ibis Cartagena Marbella

Satisfaction.

TripAdvisor rating 5.0/5

higueron0322 24/11/2020 TripAdvisor review

Excellent. A very nice and different experience. Like family ambiance. I. Am.. Very pleased with my stay there come and see It. Yourself. . Best stay for your Buck. Nice and clean rooms very spacious and confortable

Welcoming place, close to the airport and the walled city

TripAdvisor rating 4.0/5

Charles M Solo travel - 06/01/2020 TripAdvisor review

The rooms here have no frills, but they do have a safe, air conditioning and television, along with a good bathroom set up. The restaurant is pretty good, as is the small bar located on the ground floor. I felt safe and secure, and I enjoyed my stay there. The staff was very friendly and helpful even though the hotel was fully booked and keeping everyone busy.

Great hotel, staff and location

TripAdvisor rating 5.0/5

Roam63812098981 Couples - 04/03/2019 TripAdvisor review

This hotel was clean, quiet and the staff was incrediable. It’s located 5minutes from the walled city or a 20minute walk. Step outside and your at the ocean beach. The staff was incredibly helpful. The food was good at the hotel and convenient. Not to mention you could easily get a cab at the front door. For English speaking travellers, staff spoke pretty great English as well. Would stay here again without a doubt. We had a great time!

Another nice stay

TripAdvisor rating 5.0/5

fredericks2018 Solo travel - 18/02/2019 TripAdvisor review

I've stayed here on several trips to Cartagena. Each time, the staff has been friendly, welcoming, accommodating and the restaurant a pleasure, nice people and tasty food. The hotel is not in the historic walled city, and that is a plus. It's a quick, inexpensive taxi ride to the walled city and the city center or to the boat dock. There's no hotel pool, but the beach is right outside the door. Downtown beaches are crowded, with lots of vendors. Marbella's beach is much quieter, with fewer vendors. And what few vendors there are are friendly and easygoing. I'll be back. One caveat: Cartagena's city beaches aren't the world-class Caribbean beaches you might think. By my standards at home, they're still pretty nice, especially mellow, uncrowded Marbella. The local Caribbean is plenty warm. And you can always take a boat ride out to the Rosario Islands or to Playa Blanca for sugar-white sand and clear, turquoise waters. Check out the Rosarios' aquarium. And be sure to explore Cartagena's rich Caribbean history.

Good value for money

TripAdvisor rating 5.0/5

Philip N Solo travel - 21/01/2019 TripAdvisor review

Value for money - rate included sumptuous buffet breakfast. Rooms are clean and modern in the Ikea style. Very functional. Was too far from "old town" / castle to walk to the restaurants at night, so take a taxi.

Ibis Cartagena - good place to stay

TripAdvisor rating 4.0/5

marlisj2017 Solo travel - 13/10/2018 TripAdvisor review

Ibis as you know it! Very quick Check-in, Personal very friendly, Always Clean and comfortable. Good Continental breakfast. Situated first line to the beach with seaview. Short distance to all places of interest.

Excellent Hotel

TripAdvisor rating 5.0/5

guiarantes2004 Couples - 02/05/2018 TripAdvisor review

Perfect hotel, room is very good and clean, the view from the room is amazing and the people in the hotel are very kind. The location is not the best but is 20 minutes walking from the city center or 8 thousand pesos by taxi.

Dear guest, Thank you very much for sharing your rating about the Ibis Cartagena Marbella hotel, for us it is very important to know. We are pleased to know that you enjoyed your accommodation with us, at Ibis we strive to make it so; feel always welcome. We hope to have your visit again soon. Happy day!

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