ibis Cartagena Marbella Hotel 3 stars

Customer review rating 4.3/5 11,517 reviews

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ibis Cartagena Marbella
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+ 18 Services

Hotel extras

We have three state-of-the-art computers that will keep you connected round-the-clock during your stay and can be used for business purposes or in your spare time to find out about tourist attractions in the Heroic City.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Dogs up to 33 lb (15 kg) permittedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • RAFAEL NUNEZPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Boat excursionsPaying
Business services
  • Business centre
  • Copy/print service available

Hotel location

ibis Cartagena Marbella

AVENIDA SANTANDER # 47-90
47
90
130002 cartagena
colombia

Tel: +5756932424

Fax: (+57)56932424

Check-in from 12h00

Check out up to 12h00

  • By plane

    RAFAEL NUNEZ At 3.7km / 2.3 miles - Shuttle paying

GPS :10.436713, -75.535659

Our accommodation(s)

The ibis room is designed to ensure you have an enjoyable stay, and features a bed designed to help you relax after a long day and blackout curtains to block out light and preserve the ambient temperature of your room. Designed for sharing with one child aged under 12 years of age, the room is equipped with a single bed with a folding system that also allows it to be used as a desk. Designed to ensure you enjoy a relaxing stay with simplicity and comfort in mind.

Standard Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room

Standard Room with 1 double and 1 single bed

Accessible room
  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Business Desk

Standard Room with twin beds.

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Business Desk

Room Office: Room w/o bed customized as office for exclusive use during dayNon contractual photo

  • Max. number of persons: 2
Rooms

Our restaurants and bars

PASTA & GRILL

Type of cuisine: Barbecue

Sea-view restaurant located on the second floor of the hotel, open to the public with capacity for 78 people, bar for breakfast and fully equipped with all necessary security infrastructure.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE

Non contractual photo

Our modern bar is the perfect place for guests to enjoy a delicious Colombian coffee with sea views and relax for a moment. Open 24 hours a day, all year round

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Cartagena Marbella

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,517 reviews

tripadvisor

TripAdvisor Rating 4.0/5

952 reviews

Great and convenient stay

Customer review rating 5.0/5

Pascale Families - 02/03/2021 Confirmed reviews ALL

Wonderful value for money for this Ibis in Marbella a short distance to the old town and the airport. We spent two days there at the end of our stay in Cartagena after a few days in the Islands and the first few days in the old town and it was great to have the different experiences. The hotel is facing the beaches of Marbella and his restaurant opens up on them.

Nice view

Customer review rating 4.5/5

Ji H. J. Friends - 24/02/2021 Confirmed reviews ALL

Attention was very good, people were kind and helpfull

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gladys Alvarez Sales Executive

It was what I expected

Customer review rating 4.5/5

Jorge R. Friends - 22/02/2021 Confirmed reviews ALL

Everything was organized, great view and confortable

Dear Jorge Luis R. Solano, We very much appreciate your comments regarding your stay at the ibis Cartagena Marbella. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gladys Alvarez Sales Executive

Excellent , in fact

Customer review rating 5.0/5

Jaime Business - 07/02/2021 Confirmed reviews ALL

Very nice, the view the safety...good , maybe could you try please to clean the social areas cloese to the levator I saw some dirty dishes about two days in the floor with organic food.

Dear Alex jaime G., We very much appreciate your comments regarding your stay at the ibis Cartagena Marbella. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gladys Alvarez Sales Executive

Agradable personal

Customer review rating 5.0/5

Luis F. D. Families - 05/02/2021 Confirmed reviews ALL

Excelente

Estimado Huésped, Muchas Gracias por sus comentarios positivos acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Gladys Alvarez Sales Executive

Well located.

Customer review rating 3.5/5

Eliazar M. Solo - 04/02/2021 Confirmed reviews ALL

I was not happy with the overall appearance of the building it does not look clean.

Dear Eliazar M., Thank you for taking the time to tell us about your experience at the ibis Cartagena Marbella. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gladys Alvarez Sales Executive

Good stay

Customer review rating 4.0/5

John Couples - 31/01/2021 Confirmed reviews ALL

Good attention Nice decorations Great location Good food It would be nice if you can plan to clean the rooms not every 3days please. We came back to the beach and the floor obviously had sand so it was not very comfortable. The rest was very good! We stayed in ibis Barranquilla and it was pretty nice as well.

Dear john G., We very much appreciate your comments regarding your stay at the ibis Cartagena Marbella. It is always a pleasure to receive feedback. We would like to share with you, regarding Room Cleaning, that the cleaning routine has been reinforced, with even more attention to every detail. However, in order to reduce the entry of collaborators, and to provide security for our guests, cleaning is carried out every 3 days or upon guest's request. Please be assured that we will take the necessary measures to improve our experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gladys Alvarez Sales Executive

Well Located...Front Desk needs improvement...

Customer review rating 2.5/5

Alex D. L. C. Couples - 27/01/2021 Confirmed reviews ALL

it is a nice hotel with potential if they have someone in charge with a lot of attention to detail.

Dear Alex M. De La c., Thank you for taking the time to tell us about your experience at the ibis Cartagena Marbella. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to share with you, regarding Room Cleaning, that the cleaning routine has been reinforced, with even more attention to every detail. However, in order to reduce the entry of collaborators, and to provide security for our guests, cleaning is carried out every 3 days or upon guest's request. Please be assured that we will take the necessary measures to improve our experience. We appreciate your sharing your concerns. Sincerely, Gladys Alvarez Sales Executive

Agradable

Customer review rating 5.0/5

Joyli D. T. A. Couples - 26/01/2021 Confirmed reviews ALL

Excelente

Estimado Huésped, Muchas Gracias por sus comentarios positivos acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Gladys Alvarez Sales Executive

Agradable

Customer review rating 4.5/5

Gabriel M. Couples - 25/01/2021 Confirmed reviews ALL

Agradable

Estimado/a Gabriel m. Gonzalez, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Cartagena Marbella. Haremos extensivos sus observaciones a nuestro equipo. Nos indican que su caso esta siendo atendido por la Gerencia, conforme lo reportado telefónicamente y así mismo nuestro Gerente estará dando respuesta oportunamente, Agradeciéndole una vez mas que haya compartido su experiencia con nosotros. Reciba un cordial saludo. Gladys Alvarez Sales Executive

Estancia agradable

Customer review rating 4.5/5

Anonymous Families - 24/01/2021 Confirmed reviews ALL

Sin inconvenientes.

Estimado/a Henry C., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Cartagena Marbella. Haremos extensivos sus observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Gladys Alvarez Sales Executive

Good stay

Customer review rating 5.0/5

Paola C. Solo - 20/01/2021 Confirmed reviews ALL

The hotel is very comfortable and the people are very attentive

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gladys Alvarez Sales Executive

Well located

Customer review rating 4.0/5

Greg M. Business - 18/01/2021 Confirmed reviews ALL

Enjoyed the view

Dear Gregory M., We very much appreciate your comments regarding your stay at the ibis Cartagena Marbella. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gladys Alvarez Sales Executive

Well located

Customer review rating 5.0/5

Katherine Couples - 23/12/2020 Confirmed reviews ALL

Excellent

Dear Guest, We thank you very much for your positive comments, we are glad you enjoyed your stay with us; we hope to see you back soon. Sincerely, Gladys Alvarez Sales Executive

Room didn’t get cleaned

Customer review rating 2.0/5

Ty Solo - 22/12/2020 Confirmed reviews ALL

Stayed for 2 nights and didn’t feel like a valued customer . Room did not get cleaned for some reason , no maid service after my first night stay.

Dear Tyler Harrison M., Thank you for taking the time to tell us about your experience at the ibis Cartagena Marbella. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. With regard to the Cleaning of the Rooms, we want to share with you, that the cleaning routine was reinforced, with even greater attention to every detail. However, in order to reduce the entry of collaborators, the cleaning is carried out every 3 days or at the guest's request, according to brand guidelines. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gladys Alvarez Sales Executive

cheap

Customer review rating 0.5/5

Prabhu Business - 19/12/2020 Confirmed reviews ALL

cheap hotel and worth all the cheapness

Dear Samy P., Thank you for taking the time to tell us about your experience at the ibis Cartagena Marbella. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gladys Alvarez Sales Exercutive

Good building

Customer review rating 4.0/5

Fredy D. J. G. L. Business - 12/12/2020 Confirmed reviews ALL

My experience was good and not good. The hotel is very good but we can't join comoletely because we had not energy during stay.

Dear Fredy de Jesus G., We very much appreciate your comments regarding your stay at the ibis Cartagena Marbella, which allow us to have opportunities to improve our service and experience towards our guests. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Likewise, we inform you that the problem with the Power Generator has been solved, it was a provisional breakdown. Thank you again for sharing your experience. Sincerely, Gladys Alvarez Sales Executive

Good value for money

Customer review rating 3.5/5

Johanna A. Couples - 10/12/2020 Confirmed reviews ALL

It’s a basic, good value for money hotel. Nice touch that they provide free wifi, however they should Do something about the water pressure in the shower plus the street entrance which is ALWAYS flooded.

Dear Jorge Andres T., We very much appreciate your comments regarding your stay at the ibis Cartagena Marbella. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Gladys Alvarez Sales Executive

Estancia agradable

Customer review rating 5.0/5

Alma N. Families - 06/12/2020 Confirmed reviews ALL

Cómoda

Estimado/a Alma Patricia N. Lleras, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Cartagena Marbella. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo, Gladys Alvarez Sales Executive

Bad experience

Customer review rating 1.5/5

Anonymous Couples - 01/12/2020 Confirmed reviews ALL

Better beds, better pillows and sheets, the A/C was bad and old, it was hot for hours before the room got cold, the food took too long to get to the room, the only good thing was the price, but I guess I got what I deserve for that price. I’m never staying there again thanks.

Dear Carmen Patricia A., Thank you for taking the time to tell us about your experience at the ibis Cartagena Marbella. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yuly C. Zuluaga G. Subgerente Alojamiento

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