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ibis Cartagena Marbella Hotel 3 stars

Customer review rating 4.3/5 10,881 reviews
ibis Cartagena Marbella
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+ 18 Services
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Room 1

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Hotel extras

We have three state-of-the-art computers that will keep you connected round-the-clock during your stay and can be used for business purposes or in your spare time to find out about tourist attractions in the Heroic City.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Dogs up to 33 lb (15 kg) permittedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • RAFAEL NUNEZPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Boat excursions
Business services
  • Business centre
  • Copy/print service available

Hotel location

ibis Cartagena Marbella

AVENIDA SANTANDER # 47-90
47
90
130002
cartagena
colombia

Tel: +5756932424

Fax: (+57)56932424

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    RAFAEL NUNEZ At 3.7km / 2.3 miles - Shuttle paying

GPS :10.436713, -75.535659

Our accommodations

The ibis room is designed to ensure you have an enjoyable stay, and features a bed designed to help you relax after a long day and blackout curtains to block out light and preserve the ambient temperature of your room. Designed for sharing with one child aged under 12 years of age, the room is equipped with a single bed with a folding system that also allows it to be used as a desk. Designed to ensure you enjoy a relaxing stay with simplicity and comfort in mind.

Accessible room

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Wireless internet in your room
Accessible room

Standard Room with 1 double and 1 single bed

  • Max. number of persons: 3
  • Area: From 18m²
  • Wireless internet in your room
  • Business Desk
Accessible room

Standard Room with twin beds.

  • Max. number of persons: 2
  • Area: From 18m²
  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

PASTA & GRILL

Type of cuisine: Barbecue

A restaurant offering sea views located on the second floor with capacity for 78 diners and a bar where our buffet breakfast is served. Equipped with all the appropriate safety equipment and open to the public.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE

Photo non contractuelle / Strictly non binding

Our modern bar is the perfect place for guests to enjoy a delicious Colombian coffee with sea views and relax for a moment. Open 24 hours a day, all year round

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Cartagena Marbella

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,881 reviews

tripadvisor

TripAdvisor Rating 4.0/5

940 reviews

Good stay and experience

Customer review rating 4.3/5

Craig &. M. Couples - 17/02/2020 Confirmed reviews ALL

Our stay was good overall - clean, helpful staff, breakfast buffet and good location. Thank you for everything.

Customer review rating 4.3/5

Kevin O. Couples - 17/02/2020 Confirmed reviews ALL

We were unable to take the included breakfast on Saturday Feb 15th as it starts until 6:30 a.m. during the weekend and we needed to leave at that time to the airport. Perhaps you can extend the breakfast schedule, have some snacks or something else instead so travelers who leave early can still eat something for what we already paid.

Good Location

Customer review rating 4.3/5

Juliana Couples - 16/02/2020 Confirmed reviews ALL

The service is very good and location

Dear Juliana M., We very much appreciate your comments regarding your stay at the ibis Cartagena Marbella. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuly C. Zuluaga G. Subgerente Alojamiento

good stay, right across the beach

Customer review rating 4.3/5

Anonymous Business - 15/02/2020 Confirmed reviews ALL

Very friendly staff, good location, rooms were clean and pretty

Dear Cecilia T., We very much appreciate your comments regarding your stay at the ibis Cartagena Marbella. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuly C. Zuluaga G. Subgerente Alojamiento

normal

Customer review rating 4.3/5

Jaime Business - 10/02/2020 Confirmed reviews ALL

normal

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Yuly C. Zuluaga G. Subgerente Alojamiento

Superb location. Nice, yet simple, facilities.

Customer review rating 4.3/5

Yhe Couples - 09/02/2020 Confirmed reviews ALL

Location is first class. Close to everything, yet far from the maddening crowd. The cleaning staff must be commended for a first-class work in our room. The only minor downsides: door would not lock; flush lever in toilet was broken. Both were fixed promptly.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yuly C. Zuluaga G. Subgerente Alojamiento

Agradable

Customer review rating 4.3/5

Juan M. R. Business - 03/02/2020 Confirmed reviews ALL

Agradable

Well located.

Customer review rating 4.3/5

Anonymous Friends - 03/02/2020 Confirmed reviews ALL

Not bad BUT with slight changes and improvements the Not bad would be REPEAT STAY Need a more orderly reception ( looks sloppy) Improve design of your showers, water always comes out and wets all over bathroom Breakfast should be included, Just raise the room rates by another three dollars and include the breakfast

Good

Customer review rating 4.3/5

Jean Couples - 02/02/2020 Confirmed reviews ALL

Everything was good and clean just went I was leaving not one help me to check out all the stuff was receiving the people who was checking

Very good located and very pleasant staff

Customer review rating 4.3/5

Inez M. Friends - 01/02/2020 Confirmed reviews ALL

Andres that works at front desk very professional and charming gentleman .

Customer review rating 4.3/5

Ashley R. A. Families - 01/02/2020 Confirmed reviews ALL

The supervisor didn't show up to handle a delicate situation. My mother and I were bite with pulgadas. Didn't received any compensation. The money that was to be returned still didn't get received.

Customer review rating 4.3/5

Anonymous Couples - 27/01/2020 Confirmed reviews ALL

Service was amazing exrperience, the ROOM was very clean y confy. Nice place between airport and ole city.

Dear Gustavo Adolfo N., We very much appreciate your comments regarding your stay at the ibis Cartagena Marbella. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuly C. Zuluaga G. Subgerente Alojamiento

Inadequate in every sense. So small for 2

Customer review rating 4.3/5

Anonymous Couples - 23/01/2020 Confirmed reviews ALL

Rooms are so small and most uncomfortable beds I have encountered in my travels around the world. Rough towels.

Dear Deepak A., Thank you for taking the time to tell us about your experience at the ibis Cartagena Marbella. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yuly C. Zuluaga G. Subgerente Alojamiento

Good Stay

Customer review rating 4.3/5

Racquel N. Friends - 23/01/2020 Confirmed reviews ALL

Check in experience was good and so was breakfast. Room was cleaned daily. We enjoyed our stay.

Dear racquel natasha N., We very much appreciate your comments regarding your stay at the ibis Cartagena Marbella. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuly C. Zuluaga G. Subgerente Alojamiento

Hot Water, Great View

Customer review rating 4.3/5

Joe Couples - 22/01/2020 Confirmed reviews ALL

Great stop if you need a quick rest and want to be a distance away from the craziness of the walled city. Beds were firm but water was the hottest we had on our trip which was great.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yuly C. Zuluaga G. Subgerente Alojamiento

Agradable

Customer review rating 4.3/5

Sebastián Families - 20/01/2020 Confirmed reviews ALL

Excelente

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yuly C. Zuluaga G. Subgerente Alojamiento
Customer review rating 4.3/5

Anonymous Families - 18/01/2020 Confirmed reviews ALL

Confortable

Estimado/a Mariana V., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Cartagena Marbella. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Yuly C. Zuluaga G. Subgerente Alojamiento

Relaxing

Customer review rating 4.3/5

Wallace O. Solo - 15/01/2020 Confirmed reviews ALL

Excellent and location perfect by beach! I LOVE Ibis! Food at restaurant was culinary magic! I LOVE this hotel...staff awesome

Dear Wallace O., We very much appreciate your comments regarding your stay at the ibis Cartagena Marbella. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuly C. Zuluaga G. Subgerente Alojamiento

More than I was waiting for.

Customer review rating 4.3/5

J. D. G. Couples - 12/01/2020 Confirmed reviews ALL

I could book my stay with no time before arriving. The receptionist asked me for an US identification which I didn't have with me, but she trusted that I could get it soon (I did 2 hours after I arrived), so I am very pleased. The air conditioner was a little slow cooling the room but I got a room for handicap as I asked because I need it, so again I am pleased with the detail. I definitely will book again when I get back in Cartagena.

Dear Cristina L., We very much appreciate your comments regarding your stay at the ibis Cartagena Marbella. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuly C. Zuluaga G. Subgerente Alojamiento

Lackluster at best

Customer review rating 4.3/5

Felix V. Families - 12/01/2020 Confirmed reviews ALL

For what it’s worth... Floors in several rooms buckled from water damage created by poor quality bathroom shower doors allowing water to leak into rooms. Elevators in need of servicing. Front desk staff very rude and unprofessional to guests. Wait staff in restaurant short handed and visibly disgruntled. Having traveled extensively for work and pleasure, I have experienced several levels of hospitality, yet never have I experienced the level of inefficiency and general lack of hotel leadership presence as I had encountered at this hotel. Needless to say, I will consider my options for my next three trips I must take this year and, now that I have a firm understanding of the caliber Ibis provides, I will be exercising my options with your competition. Should you decide to audit this hotel’s performance more closely, you will likely also find financial discrepancies in your second set of books, as is always the case when a hotel falls to this level of inefficiency. I gave the stay a three, because I reserve one and two for hotels so bad that in fact would remind me of hotels in West Africa in the middle of a war zone (yes, I have experienced worse). Thanks, Felix V. 78… Fe…

Dear Felix V., Thank you for taking the time to tell us about your experience at the ibis Cartagena Marbella. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yuly C. Zuluaga G. Subgerente Alojamiento
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