Sofitel Legend Santa Clara Cartagena Hotel 5 stars

Clean facility friendly staff good location

All I can say is "wow"! I was not expecting this hotel to exceed my expectations. The room was beautiful and clean, the food was amazing and reasonably priced and the pool area was large and relaxing. But above all else, the service was absolutely outstanding. The staff were all so friendly and always eager to help. From the front desk staff, to the waiters, to the pool staff, and cleaning staff, they were all just so incredibly helpful and nice. I felt so safe and well taken care of there. I wouldn't stay anywhere else when visiting Cartagena.

One night stay. Everything was great. Wish you had more accommodation options for families

This hotel is 5 star all the way - wonderfully friendly and competent staff, beautiful accommodations, excellent dining choices, and clean rooms. My experience was super top and I thank you! Definitely will return!

From the moment we checked in we were given a lovely quiet room with balcony and views of pool and ocean. The service was impeccable. Elvis Herrera was professional and attentive. He made sure our visit was great! Thank you!

staff were so conscientious and professional

Our experience here was mixed, the rooms have no charm, you could be anywhere unless you get a suite which are in the old building. When we first arrived the bellman took our luggage to our room, he was very friendly, we tipped him and thanked him. Later that day we ran into him and he didn't even acknowledge us, never looked at us or said hello. We asked a member of staff where the gym was he just pointed and said over there, never taking us or guiding us. He was doing nothing just chatting with another staff member. Our biggest complaint was actually just getting coffee in the morning. Dont understand what took soooooo long to get a cup of coffee. I finished my breakfast and it still didnt arrive. I also asked for milk with coffee every time and that never arrived. We noticed a member of staff sat a lady down that was waiting for some friends, he asked her if she would like a cup of coffee while she waited she said she would love one, we watched, coffee never arrived, lady got up and left. So many staff members yet nothing gets done. Service is in the little things. This is a beautiful hotel in great area they just need to retrain staff and get coffee machines.

Upon entering the hotel we were warmly welcomed by everyone we met. We were quite impressed that we were assigned a "butler" who took care of every desire we had--whether it was reservations for dinner, a city tour or a Spa reservation. We found an assigned butler to be very reassuring in a country where we did not speak Spanish. The pool was beautiful and a pool person was always there to find a seat and set it up with a towel for us. The Spa was first class and we utilized the massage and facial services.

Beautiful hotel. The rooms are a little bit small but nice and clean. We had a superior room with a great view of the pool and ocean. Breakfast buffet was nice with a free Bloody Mary bar but you can only get one order of eggs... can’t get seconds. Great location near La Cevicheria and easy 5-10 minute walk to anywhere in Walled City or Getsemani. Concierge was great with setting us up with a driving tour (recommend our guide Roque) as well as a fun sunset cruise. The only bad experience I had was I had some American friends come for the sunset happy hour at the third floor bar above the pool and they were not allowed in. I offered to pay a guest fee but the hotel has a strict no visitors rule. In hindsight it may be due to the “women for hire” issues in Cartagena... Did not eat dinner at the restaurant but had friends who did and said the food was amazing. Would go back :)

Stayed here for 4 nights. Overall it was a pleasant stay, but not sure I’d classify this hotel as 5-star. The room smelled a bit musty (there was a diffuser going when we arrived to try to cover up the scent), and the floors in the room looked pretty beat up. The gym was tiny / sweltering and the air-con in it would spit out droplets at you as you were working out. I’d say this is definitely a great spot if you’re older or travelling with a family. Wouldn’t say it’s ideal for young adults. The pool was dead quiet all day - no music (even if played softly that would have been nice for some kind of vibe) - so really seemed catered to the audiences noted above. Kind of killed the vacation vibe. The location was great though, right in the midst of old town. The staff are also very friendly and accommodating.

Amazing staff thank you to every body for the warming attitude !!

The hotel location, atmosphere, service, etc. were all incredible! The suite was disappointing. It looked nothing like the pictures advertised on your website. It was so dark that I could not even put make-up on or shave my legs successfully. We did not want to spend any time in the room because it felt like we were in a cave. I understand there is only one window in the room but installing more lighting would make a huge difference. We were so happy to move out of our suite and into a standard room because it meant we were able to see! I would definitely stay at the hotel again, but I would not spend the extra money for a suite.

Our stay at the Sofitel Legend Santa Clara Cartagena was amazing! The hotel is beautiful and well located within the walled city. We traveled with our infant and parents. The staff went above and beyond to ensure our stay was perfect. From the butlers, to the doormen, the front desk staff everyone was very accommodating. The servers and guardsmen at the pool were so very helpful and friendly. We received excellent service by all. One day we were at the pool and they saw we had an inflatable for our baby and went to blow it up for us. They also brought out pool toys and always picked the best spot for us. Our room attendants were all great but Andrea went above and beyond by bringing our daughter a toy, blanket, and a hand embroidered towel with her name on it. Castro, the doorman at El Coro (the bar) was fantastic as well. He always remembered us and helped us up the steps with our stroller so we could cut through when it was really hot. He made several recommendations as well. The servers at 1621 were also great. Our waiter even brought an extra serving of the appetizer as our daughter loved it! They went above and beyond to make our dining experience enjoyable. Lastly, my mom and my visit to the spa was very relaxing. We both had facials and felt very much relaxed afterwards. Thank you for everything Santa Clara Cartagena! We will be back!

What are Sofitel's current guidelines about the Corona Virus? During my stay when traveling now I avoid all buffets (breakfast, cocktail hours) because I notice people sneezing into their hands or touching their faces and then using serving utensils.

Took too long to check in Nobody showed me features in the room, couldn't get lights to work Staff was not very service oriented they all seemed too busy & distracted, birdering on bruque. The pool area was extremely loud w music & partying and sound carried everywhere. I would NOT recommend this hotel