Sofitel Legend Santa Clara Cartagena Hotel 5 stars

Customer review rating 4.7/5 4,307 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Sofitel Legend Santa Clara Cartagena
See on a map
+ 28 Services

Hotel extras

  • In the heart of Cartagena

  • French style and local culture

  • Tradition and innovation

  • Personalized Service

  • Best South American hotel - Conde Nast Traveler Reader's Choice Awards 2018

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • RAFAEL NUNEZPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Beach and water sports
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29
Barrio San Diego
(STATE) BOLIVAR
 cartagena
colombia

Tel: +5756504700

Fax: (+57)56503050

Check-in from 15h00

Check out up to 12h00

  • By plane

    RAFAEL NUNEZ At 2.8km / 1.74 miles - Shuttle paying

  • By helicopter

    RAFAEL NUÑES INTL AIRPORT At 2.8km / 1.74 miles

  • By car

    ANILLO VIAL At 22km / 13.67 miles

GPS :10.428294, -75.547714

Our restaurants and bars

RESTAURANTE 1621

Type of cuisine: Gourmet

Former dining area of the Clarisse, the 1621 Restaurant is a place where traditional Old World cuisine fuses with ingredients from the new continent to create a multi-sensory experience that will please even the most discerning of palates.

Menu (PDF) Cocktail menu (PDF)

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CLAUSTRO

Type of cuisine: Bistronomy

El Claustro Restaurant, former dining room of the Poor Clares nuns, is today an innovative a traditional gourmet brasserie service, where you can enjoy at any moment of the day, pleasant French and local dishes fused with the best Caribbean products.

Menu (PDF) Cocktail menu (PDF)

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Found next to the hotel's swimming pool, the pool bar is the ideal place to indulge in a refreshing cocktail alongside a variety of menu options. Enjoy a unique atmosphere while basking in Cartagena's sun and its tropical climate.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CORO LOUNGE BAR

Non contractual photo

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 328

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,307 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,440 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good

Customer review rating 4.0/5

Anonymous Business - 21/02/2021 Confirmed reviews ALL

You guys need new towels and ironing boards

Dear Ronald S., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. Thank you for your observations regarding to the wifi connection and the towels, we will take some serious measures. We hope we can welcome you again. Sincerely, Daniela Martinez Torres Guest Relations Manager
Customer review rating 5.0/5

Max L. D. Friends - 21/02/2021 Confirmed reviews ALL

It was an amazing experience staying at this hotel! The staff and the impecable service was outstanding... We enjoyed our stay since we felt like being home....

Dear Mr. D., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is a pleasure to us knows that you spent a wonderful stay, Sofitel Santa Clara will remain part of your shared family memories, Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope you let us welcome you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Best stay

Customer review rating 5.0/5

Joshua V. Families - 20/02/2021 Confirmed reviews ALL

The staff memebers are incredible they made sure we had everything we needed to make sure our stay was great the service was impeccable best ever I will be back many more times in the future

Dear Mr. v., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is our pleasure to hear that you had a wonderful time here at the Sofitel Santa Clara. We will be more than happy to welcome you again, we feel very proud of our staff, we will share your comments with Gustavo, Ernesto, Juan y Marco, we are all glad that he made your stay perfect and enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Great service, beautiful hotel

Customer review rating 4.5/5

Julie H. Couples - 18/02/2021 Confirmed reviews ALL

We enjoyed a wonderful stay at the Santa Clara last weekend. The service was wonderful--all staff were warm, friendly and accommodating. The attention to detail was phenomenal. We will definitely return!

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope this is the first of many stays and that we continue celebrating birthdays, anniversaries and every specials occasion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Well located and very good services

Customer review rating 5.0/5

Luis U. Friends - 17/02/2021 Confirmed reviews ALL

Excellent

Dear Jacqueline U., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

The hotel is a paradise on the earth... EVERYTHING IS PERFECT!!

Customer review rating 5.0/5

Diego M. L. Couples - 16/02/2021 Confirmed reviews ALL

Great experience, people who attend the hotel are very nice, committed and competent : Mr. Jesus at the Jardin Restaurant was amazing whit his recommendations, the chef Mrs. Laura Fonseca was astonishing! She devoted time to ask our experience at the restaurant. Christopher at the breakfast was complete on charge of the quality and even on those moments were the restaurant was 100% full he managed to make sure that somebody attend us and gave us everything we need, Amada at the breakfast was lovely and gave us the best attention. Guys in the pool both pool safeguards and waiters were all the time attending our requests, the quality of the food and drinks were excellent as well. Juan Pablo the Events Manager dedicated some time to us and explained which are the conditions for weddings on Covid Times, since we are going to marry next May on the hotel, he is amazing as well. Marco at the Concierge was amazing he helped us in everything that we askes, coordinated our transportation and logistic very good. To sum up , the service at the hotel was FLAWLESLY!! The team of the hotel is professional, charming and devoted. Our only difficulty was related with the BOSE sound system which had not the option to connect iPhone and the guy of Facilities did not offer any kind of solution since he told us there was not devices to connect iPhone to BOSE system, this was a shame for us. Thanks a lot for your attention and the service, it was amazing!!! Diego & Estefania.

Dear Mr. Monroy, ¡Thank you for such a FLAWLESS feedback! We highly appreciate you took the time to mentioned every ambassador and for highlighting their qualities. I will share you comment in our early morning briefing with all the staff to encourage them to continue working as they do and to motivates them create memorable experiences. Jesus, Laura, Christoph, Amanda, Marco, the pool staff will be very happy to read your feedback. I would like also to thank you for choosing to celebrate such a special occasion as your wedding is. We look forward to welcome you and the rest of the crew in May. Sincerely, Daniela Martinez Torres Guest Relations Manager

Very pleasant.

Customer review rating 4.0/5

Adriana V. Couples - 16/02/2021 Confirmed reviews ALL

The only thing I wold mention to highlight and work on it better is the breakfast at the restaurant. Unfortunately I was unhappy with all the days. Food was not the best and waiters and hosts did not help at all my requests were not taken in consideration and did not give me the attention I needed at the time to have my breakfast. For example one day I order a Coca-Cola Zero and they didn’t have any available, I asked for a national one and also out of that too and they would just leave me like with out solutions. Then I requested napkins and never did they bring them to me until I got up to do it my self. I made my complaint but the host seemed to not care at all so I just decided not to waist my time on that. I’m doing it here so the Administration can take action on that and better the service. Another thing to mention is the parking lot of the hotel offers a space to the guests. But unfortunately I was not able to park because there was never space available.

Dear Mrs. V., Thank you for visiting us once more. I am sorry for the inconvenience presented during the breakfast time. I have shared your comments with the F&B Manager in order to take the proper measures. We highly appreciate you took the time to share your experience with us. We hope we can have the opportunity of welcoming you again to create a different and memorable experience for you. Regards, Sincerely, Daniela Martinez Torres Guest Relations Manager

A totally satisfying experience.

Customer review rating 5.0/5

Simon M. Couples - 16/02/2021 Confirmed reviews ALL

We spent 10 nights at Santa Clara and could find no fault with the Hotel. The original building is beautiful with a magical central garden and all the modern additions offer excellent facilities including roof top bars and perfect pool with ample area to lounge and for socialising/eating. The food was delicious with good choice and beautifully presented. The measures to combat Covid were excellent and the staff were extremely diligent in protecting all the guests. Perhaps the outstanding feature of our stay was the staff. Without exception, all the staff we encountered were friendly, helpful and attentive to our needs. In fact, on most occasions they took the initiative before we even needed to ask. The service we received was excellent and the entire staff should be congratulated for creating such a totally enjoyable environment.

Dear Mr. M., It is a real pleasure to see that you took the time to share with details your experience with us. This is exactly what we work for, unforgettable experiences and unique memories. ¡Thank you for choosing us as your home for 10 days and for highlighting the hospitality of the butlers team, of Ingrid during the breakfast and all the effort we have done with our protocols to make our hotel a safe place for every guest and visitors. We hope to have the opportunity of welcoming you again. Sincerely, Daniela Martinez Torres Guest Relations Manager

Great stay as always

Customer review rating 5.0/5

Julio M. Couples - 12/02/2021 Confirmed reviews ALL

We always enjoy our stays at the Hotel. Which is probably one of the best hotel experiences you can have in Colombia. They have implemented a lot of biosecurity measures because of the Covid 19 pandemic. There is only one thing that I did not understand. Because of the pandemic, there was no minibar in the room, Which meant there was no corkscrew in the room. We requested one through room service. They told us it would take 15 mins. After 15 mins we received a call and were told it would take another 20 mins. So I went to the Concierge to request one and he got us one after going somewhere in the hotel to get the corkscrew. It was the only weird thing.... I don't get why you can't have a corkscrew in the room because of Covid 19 and why it would take 30 mins to find one. Aside from that EVERYTHING ELSE was PERFECT. From breakfast, to the pool, the room, the service, everything was above and beyond what you would expect.

Dear Mr. Muvdi, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is an honor being chosen during your visits to the beautiful Cartagena. We would also like to thank you for considering us one of the best experiences in Colombia, we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. Thank you very much for your comments about our protocols and I will share your feedback with the rest of the staff once again again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future Sincerely, Daniela Martinez Torres Guest Relations Manager

Nice staff, very attentive.

Customer review rating 5.0/5

Sandra Friends - 09/02/2021 Confirmed reviews ALL

I went to a wedding that took place in the hotel so I stayed there. Room was nice and the staff was awesome. Breakfast was a bit slow but it was good. I liked everyone's attitude, so keep it up.

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

It doesn’t get any better then this!

Customer review rating 5.0/5

Frank V. D. H. Couples - 02/02/2021 Confirmed reviews ALL

Amazing how every detail is thought off and handled with the most care I ever experienced. The rooms, the atmosphere, the food in the restaurant, the kindness and care for the people with its level of service is for me unprecedented. This hotel and their whole team working there to keep this a true magical place on earth deserves to be recognized around the world as the best of the best!

Dear Mrs.C., It is a real pleasure to see that you took the time to share with details your experience with us. This is exactly what we work for, unforgettable experiences and unique memories. We would also like to thank you for recommending us as a luxurious and relaxing hotel, our Spa is one of the bests in Cartagena and we are very proud of it. We appreciate that you took the time to give us your comments about our rooms, food and restaurant, but most important about our Staff. I will share your comments with them, specially with Omar, Roger, Alex, Maria, Kevin, Miguel. I am sure that this feedback will serve as an encouragement to all of our staff. We look forward to welcome you again. Sincerely, Daniela Martinez Torres Guest Relations Manager

Fascinating

Customer review rating 5.0/5

Jorge N. Families - 25/01/2021 Confirmed reviews ALL

The best hotel in Colombia!..

Dear Jorge N., Thank you for your comments about the Hotel. We feel very honored to be called the best hotel in Colombia! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Excellent Vacation

Customer review rating 5.0/5

Don R. Couples - 18/01/2021 Confirmed reviews ALL

Outstanding service at this hotel! I will come back again. The food is excellent and COVID cleaning is takin very seriously. Highly recommend . Guestavo my butler in the morning was always very helpful and the entire butler staff was outstanding.

Dear Don R., Thank you very much for recognizing all the work we have done in order to make sure you enjoy your stay feeling safe and comfortable. We highly appreciate the time you took to share your comments with us. I will share your comment with our F&B team, our housekeeping team and of course with Gustavo and the rest of The Butlers, I am sure they will be very happy to know they make your experience a memorable one. We look forward to welcome you back. Regards, Daniela Martinez Torres Guest Relations Manager

Well located beautiful bulding confusing service

Customer review rating 4.0/5

Diego C. Couples - 11/01/2021 Confirmed reviews ALL

Hotel is outstanding location building etc but for a 5 star hotel service is too confusing- concierges dont talk among themselves to keep a single line of communication with guest - I had issues with poolbed reservations, booking scuba dive and boat rental since details were always vague and I had to reconfirm things many times. Poolbed reservations was really bad for the hotel standard with bad communication among parties (we had many issues despite booking confirmations). Also had a major AC leak in our bedroom that required service.

Dear Mr, C., First, I would like to thank you for your choosing Sofitel Legend Santa Clara as your preference hotel in Cartagena and reporting your observations to us. We appreciate your feedback as the most valuable tool to evaluate our services and improve ourselves where needed. Thank you for highlighting our location and our magical building that this year is going to be 400 years old. I am very sorry to read your comments about our Concierge and Butlers Team, I have shared you comment with them since their willing is always to help every guest with a personal touch in every request so the situations presented during your stay will not be repeated. Thank you again for sharing your impressions with us and we hope to have the opportunity to welcome you again in your next visit to this magical city. Regards, Daniela Martinez Torres Guest Relations Manager

The older it gets, the better it gets

Customer review rating 4.5/5

Alejandro Z. Couples - 11/01/2021 Confirmed reviews ALL

Amazing

Dear Alejandro Z. Padilla, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager
Customer review rating 3.0/5

Anonymous Families - 08/01/2021 Confirmed reviews ALL

It was an OK experience. The customer service should be a lot better for the type of hotel.

Dear Mrs. A., I would like to apologize for your feeling of regular staff service; I can assure you that this is not the service quality that we strive to provide to our guests. Actually we are used to receive compliments about the warmth and friendliness of our ambassadors. At Sofitel Legend Santa Clara, we strive to provide the highest quality of service and product. To do so, we welcome each and every comment and take measures to ensure experience we create for our guests is a memorable one. I will share your review with our team. Thank you again for sharing your experience, and we look forward to having the opportunity to serve you again in the near future. Sincerely, Daniela Martinez Torres Guest Relations Manager

An Amazing Cartagena Experience

Customer review rating 5.0/5

Luis R. J. Couples - 06/01/2021 Confirmed reviews ALL

It was one of the must amazing hotel experiences ever for us at your Hotel. From the moment that we walk in to the moment that we left. The entire staff, Rudy, Gustavo at the front desk, Manuel and Oscar at the pool, Luis at the breakfast table, Ana at the Spa. The house keeping personal the Manager she was outstanding. I can go on forever with moments that made our stay one of the best ever!!!

Dear Luis J., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

10 star

Customer review rating 5.0/5

Javier R. Couples - 03/01/2021 Confirmed reviews ALL

The best place to enjoy Cartagena. All our group fell blessed to had been in Sofitel Santa Clara. Personal and very professional attention to the guests. Wonderful place , magic, colonial, .....

Dear Mr. R., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. We were very happy to welcome you and your family in our property and for this special holidays. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with The Butlers, Ernesto, Rudy and Gustavo. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Hotel rooms lack "five-star" qualities, historic building experience a plus

Customer review rating 4.0/5

Rob Solo - 03/01/2021 Confirmed reviews ALL

Love the historic venue and it's design features. Pool and garden are beautiful and enjoyable. The actual rooms and restaurant leave something to be desired.

Dear Mr. Witt, Thank you for taking the time to tell us about your experience at the Sofitel Santa Clara. We highly appreciate your comments regarding our pool and out historic building and we are sorry that your experience in the room did not meet all your expectations, your opinion is very important for us since it gives us the chance to improve. Regarding the comfort of our rooms, many of our guests prefer two beds together because that allows them to have a bigger bed, also, our "My Bed" concept does not let this union to be perceived. However, we will take note of your preferences and we will consider them for your next stay. We hope to have welcome you again this New Year. Regards, Daniela Martinez Torres Guest Relations Manager

Decent

Customer review rating 2.5/5

Anonymous Couples - 01/01/2021 Confirmed reviews ALL

Nice location in an old restored building, but the rooms and service were lacking for the price tag. They also got rid of the restaurant that had great reviews.

Dear Mr. K., Thank you for choosing us during your stay in Cartagena and for booking through the Fine Hotels and Resort Program. We highly appreciate your comments regarding your stay since it gives us the opportunity to improve our services. I would like to express my sincerest apology for the inconvenience presented upon your arrival. I have shared your comments with the front desk manager in order so this situation will not happen again to any FHR Members. I am aware we gave you a double upgrade to one of our luxury rooms, however from your comments I can see this room was not up to what expected. We hope to have the opportunity of welcome you again. My name is Daniela Martinez Torres, Guest Relations Manager of the Hotel and I would like you to email me before coming to Sofitel Legend Santa Clara so we can create a memorable experience for you next time. Sincerely, Daniela Martinez Torres Guest Relations Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in cartagena