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Sofitel Legend Santa Clara Cartagena Hotel 5 stars

TripAdvisor rating 4.5/5 2,364 reviews
Sofitel Legend Santa Clara Cartagena
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+ 27 Services
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Hotel extras

  • In the heart of Cartagena

  • French style and local culture

  • Tradition and innovation

  • Personalized Service

  • Best South American hotel - Conde Nast Traveler Reader's Choice Awards 2018

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • RAFAEL NUNEZPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29
Barrio San Diego
(STATE) BOLIVAR

cartagena
colombia

Tel: +5756504700

Fax: (+57)56503050

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    RAFAEL NUNEZ At 2.8km / 1.74 miles - Shuttle paying

  • By helicopter

    RAFAEL NUÑES INTL AIRPORT At 2.8km / 1.74 miles

  • By car

    ANILLO VIAL At 22km / 13.67 miles

GPS :10.428294, -75.547714

Our accommodations

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

CLASSIC ROOM, 1 King-Size Bed, Interior View

  • Max. number of persons: 2
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe

SUPERIOR ROOM, 1 King-Size Bed, Balcony or Terrace, Pool View

  • Max. number of persons: 3
  • Area: From 34m²
  • Views: Pool side, Garden side, Courtyard side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

SUPERIOR ROOM, 2 Single Beds, Balcony or Terrace, Pool View

  • Max. number of persons: 3
  • Area: From 34m²
  • Views: Pool side, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

DELUXE ROOM, 1 King-Size Bed, Butler Service

  • Max. number of persons: 3
  • Area: From 34m²
  • Views: Ocean/Sea view, Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

JUNIOR SUITE - KING BED, SEA VIEW BALCONY, 2 AREAS: LIVING SPACE & BEDROOM

  • Max. number of persons: 3
  • Area: From 70m²

COLONIAL SUITE - KING SIZE BED, COLONIAL AREA, BUTLER

  • Max. number of persons: 3
  • Area: From 43m²
  • Views: Historic side view, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

DUPLEX SUITE, 1 King Size Bed, Colonial Area, Butler Service

  • Max. number of persons: 3
  • Area: From 70m²
  • Views: Historic side view, Garden side, Courtyard side *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

SPA SUITE, 1 King Bed, Terrace w/ Jacuzzi, SpaTreatments, Butler Service

  • Max. number of persons: 3
  • Area: From 73m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe

GRAU SUITE, KING SIZE BED, TERRACE TO THE CARIBBEAN SEA, HYDROMASSAGE

  • Max. number of persons: 3
  • Area: From 73m²
  • Views: Ocean/Sea view *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

LEGEND SUITE, 1 King Size Bed, Sea View, VIP Treatment, Butler Service

  • Max. number of persons: 3
  • Area: From 73m²
  • Views: Sea side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

AMARAL SUITE, 1 King Size Bed, Terrace, Sea View, VIP Treatment, Butler

  • Max. number of persons: 3
  • Area: From 216m²
  • Views: Ocean/Sea view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

FERNANDO BOTERO PRESIDENTIAL SUITE - KING SIZE BED, COLONIAL AREA, BUTLER

  • Max. number of persons: 3
  • Area: From 147m²
  • Views: City side, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

Our restaurants and bars

RESTAURANTE 1621

Type of cuisine: Gourmet

A place where traditional Old World cuisine is fused with ingredients from the new continent to create a multi-sensory experience that will please even the most discerning of palates.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CLAUSTRO

Type of cuisine: Brasserie

With a welcoming atmosphere and a traditional gourmet brasserie service, offering French dishes fused with the best Caribbean products, served buffet-style and à la carte.

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Found next to the hotel's swimming pool, the pool bar is the ideal place to indulge in a refreshing cocktail alongside a variety of menu options. Enjoy a unique atmosphere while basking in Cartagena's sun and its tropical climate.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CORO LOUNGE BAR

Photo non contractuelle / Strictly non binding

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 328 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

3,926 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,364 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Not a 5-star hotel

Customer review rating 4.8/5

Liliana Solo - 12/01/2020 Confirmed reviews ALL

The hotel is beautiful and customer service is excellent however the rooms are very basic for a 5-star hotel. The sauna is not included. I was very disappointed to learn I had to pay extra to use the sauna. Most 5-star hotel offer this service complimentary.

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena At Sofitel Legend however We regret to hear that room assigned to you did not meet your expectations. Rooms are generally assigned according to the reservation details. Photos of each room category, along with the room descriptions are available on our website and are shared with the guest during the reservation process. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Beautiful hotel, great food, service can be improved.

Customer review rating 4.8/5

Anonymous Families - 11/01/2020 Confirmed reviews ALL

Overall we had a fabulous stay at the Sofitel. However, I spent months trying to make reservations through the concierge (as did my husband) and did not receive assistance with restaurant reservations. Once on site, I found the butler and concierge to be very helpful. Secondly, we booked 6+ months in advance and requested rooms on a high floor overlooking the pool. All rooms were overlooking the pool. One was on 2 and one was a “room” that was extremely tiny for what we were paying. I don’t even think it was a separate room but an add on to a suite. The hotel eventually comped is for a tour, but my preference would have been for a room that we paid for...

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena At Sofitel Legend. We regret to hear that room assigned to you did not meet your expectations. Rooms are generally assigned according to the reservation details. Photos of each room category, along with the room descriptions are available on our website and are shared with the guest during the reservation process and I can assure you that you stayed in one of our superior Room. we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Mr Stephen L R.

Customer review rating 4.8/5

Stephen L. R. Families - 09/01/2020 Confirmed reviews ALL

Totally amazing. Mr Nicolas Pesty and his entire team were truly fantastic and helped make our stay forever memorable. Thanks to all at the Santa Clara

Dear Mr. Stephen R., At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one, I will share your comments with all our team. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

As always amazing stay at Sofitel

Customer review rating 4.8/5

Juan H. Families - 07/01/2020 Confirmed reviews ALL

My family and I really enjoyed our time at Hotel Santa Clara. This is the reason we always come back to the hotel. However, in such as high season external people should not be allowed during peak hours. 12PM to 4PM. You have to fight for tables when a group of external people take a full table and chairs while paying customer are left without those amenities.

Dear Mr. Juan H., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator
Customer review rating 4.8/5

Anonymous Families - 06/01/2020 Confirmed reviews ALL

Very nice

Dear Guest We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

great location

TripAdvisor rating 4.5/5

packm24 Couples - 06/01/2020 TripAdvisor review

located in the walled city attention to detail in service the pool beds can fill up early but the staff will try to bring in extra beds rooms are comfortable great showers buffet breakfast has a wonderful fruit selection

Dear packm24 We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Serrano Guest Experience Coordinator

Return stay - as memorable as the first

TripAdvisor rating 4.5/5

Charles M Solo travel - 06/01/2020 TripAdvisor review

I've stayed twice now at this location. This time I stayed three nights from December 23 to 26, 2019. It was a magical experience to spend the Christmas holiday at this hotel. The courtyard was beautifully lit at night, and holiday music played on the sound system int the evening. And all the staff are very kind, gracious and welcoming. A fine six course meal was served to guests on Christmas Eve. If you can reserve a space for the holidays next year, I would highly recommend it.

Dear Charles M. At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one. I will share your comments with all our team. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena Heyder Baldiris Guest Experience Coordinator

The hotel and city of Cartagena are magical!

Customer review rating 4.8/5

Kimberly V. Families - 03/01/2020 Confirmed reviews ALL

We loved every minute and were sad to leave! The staff, location and facilities were excellent.

Dear Mrs. Kimberly V., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Excellent stay.

Customer review rating 4.8/5

Dc Families - 02/01/2020 Confirmed reviews ALL

It was an amazing stay, everyone was very helpful, we had a great time.

Dear DC, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

The staff working at the Cartagena hotel was AMAZING and made me feel like home for the holidays!

Customer review rating 4.8/5

Anonymous Solo - 02/01/2020 Confirmed reviews ALL

Pre-trip I had an amazing experience working with Leslie Perez at the concierge desk who helped me plan all of my excursions and dinner reservations. She went above and beyond to find me a volunteer project during my stay at my request. I was unfortunately unable to do it given that I was unprepared for the heat in Cartagena so cancelled it before my arrival. This along with the other assistance she gave just made my trip so much better so I'd like to publicly thank her as well as the other members who assisted at the concierge desk. The food at the hotel was amazing. Decor for the holidays was beautiful. Location of the hotel perfect. All of the staff was friendly and helpful. My only small issue was having to keep the room at 23 degrees Celsius in order to avoid condensation. I hate having to use air conditioning at night so I always felt cold. I tried turning on the heat. The beds I felt were a small bit uncomfortable for some reason.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

An amazing stay!!!

TripAdvisor rating 4.5/5

mathildeacar Family - 02/01/2020 TripAdvisor review

I have heard this was the best hotel in Cartagena and there is no doubt it is. A fantastic building full of history and charm, with the warmest welcome possible from the incredible team. Everything has been de delight in this hotel, the service is excellent and the environment breathtaking. I highly recommend this property to any traveller looking to discover Cartagena in the best conditions possible.

Dear mathildeacar We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Guest Experience Coordinator

We came back because of the wonderful staff!

Customer review rating 4.8/5

Stephen S. Families - 01/01/2020 Confirmed reviews ALL

We love this hotel. We feel like VIPs here. The butlers Luis, Edson and door men Guido are 100% wonderful and awesome. The food is great. The pool guys are fantastic. We will come again.

Dear Mr Stephen S., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with the butlers team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Wonderful!

Customer review rating 4.8/5

Susan G. Families - 31/12/2019 Confirmed reviews ALL

Everything was wonderful We would go back in a minute and have told people how great it was- rooms, service, friendliness, food- all excellent The only thing I suggest is more English speaking people would be a plus

Dear Mrs.Susan G, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Amazing hotel and Service

Customer review rating 4.8/5

Wayne Families - 30/12/2019 Confirmed reviews ALL

The rooms and service was spectacular. Ernesto (butler) took great care of me and my family during our stay. Monica Tatis made sure we had everything we needed during breakfast and went above and beyond. Can't wait till we go to the New Year's celebration.

Dear Mr. Wayne , We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Vlad's 50th in Cartagena

Customer review rating 4.8/5

Steve M. Friends - 27/12/2019 Confirmed reviews ALL

It was terrific.

Dear Mr. Steve M., We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Excellent! Edson was amazing!!!

Customer review rating 4.8/5

Anonymous Families - 24/12/2019 Confirmed reviews ALL

Wonderful customer service, beautiful hotel!!!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Edson . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Beautiful property and friendly staff.

TripAdvisor rating 4.5/5

GrandTour46346944675 Family - 23/12/2019 TripAdvisor review

The property is more beautiful in person than in photos. The staff is incredibly friendly and helpful, the food was amazing, and the pool is a gem. We would absolutely stay here again and highly recommend the property to others.

Dear GrandTour46346944675 We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Serrano Guest Experience Coordinator

Cartagena 1 week stay

Customer review rating 4.8/5

Cw Couples - 20/12/2019 Confirmed reviews ALL

I enjoyed my stay. Service, staff, and amenties were great. However the jacuzzi was not open for use.

Dear Mr. CW, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Great Stay in Cartagena

Customer review rating 4.8/5

Jeano Couples - 16/12/2019 Confirmed reviews ALL

From the moment we arrived until we left the experience was great. Starting with an upgrade to a suite (great surprise), a welcoming refreshing tea and a great platter of fruits and other sweets in our suite. Great pool very well attended by Roger. Great variety at the Breakfast buffet and incredible service overall, they almost predict what you are going to ask for.

Dear Mr. JeanO, We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

perfection

Customer review rating 4.8/5

Father R. A. Families - 16/12/2019 Confirmed reviews ALL

the staff, old convent, location are a delight...special thanks to daniella, hayder and ernesto for the '91st' birthday upgrade to c53 for my mom...marlies, monica and jimmy are exceptional and anticipate our choices, wishes and likes EVEN BEFORE WE ASK.

Dear father Robert a., We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator
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