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Sofitel Legend Santa Clara Cartagena Hotel 5 stars

Customer review rating 4.8/5 4,459 reviews

ALLSAFE approved hotel

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Sofitel Legend Santa Clara Cartagena
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+ 28 Services

Hotel extras

  • In the heart of Cartagena

  • French style and local culture

  • The best choice in the city to make your wedding dreams become reality

  • The pool, an icon of the hotel and the favorite place of our guests

  • Best South American hotel - Conde Nast Traveler Reader's Choice Awards 2018

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • RAFAEL NUNEZPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Beach and water sports
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29
Barrio San Diego
(STATE) BOLIVAR
 cartagena
colombia

Tel: +5756504700

Fax: (+57)56503050

Check-in from 15h00

Check out up to 12h00

  • By plane

    RAFAEL NUNEZ At 2.8km / 1.74 miles - Shuttle paying

  • By helicopter

    RAFAEL NUÑES INTL AIRPORT At 2.8km / 1.74 miles

  • By car

    ANILLO VIAL At 22km / 13.67 miles

GPS :10.428294, -75.547714

Our accommodation(s)

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

CLASSIC ROOM, 1 King-Size Bed, Interior View

Accessible room
  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King-Size Bed, Balcony or Terrace, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Views: Pool side, Garden View, Courtyard View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

SUPERIOR ROOM, 2 Single Beds, Balcony or Terrace, Pool View

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Views: Pool side, Garden View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

DELUXE ROOM, 1 King-Size Bed, Butler Service

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Views: Ocean/Sea view, Sea side *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
Rooms

Our restaurants and bars

RESTAURANTE 1621

Type of cuisine: Gourmet

Former dining area of the Clarisse, the 1621 Restaurant is a place where traditional Old World cuisine fuses with ingredients from the new continent to create a multi-sensory experience that will please even the most discerning of palates.

Menu (PDF) Cocktail menu (PDF)

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CLAUSTRO

Type of cuisine: Bistronomy

El Claustro Restaurant, former dining room of the Poor Clares nuns, is today an innovative a traditional gourmet brasserie service, where you can enjoy at any moment of the day, pleasant French and local dishes fused with the best Caribbean products.

Menu (PDF) Cocktail menu (PDF)

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Found next to the hotel's swimming pool, the pool bar is the ideal place to indulge in a refreshing cocktail alongside a variety of menu options. Enjoy a unique atmosphere while basking in Cartagena's sun and its tropical climate.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CORO LOUNGE BAR

Non contractual photo

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Boticario Bar

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 328 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

4,459 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,452 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Extremely amazing !

Customer review rating 5.0/5

Ileana D. C. Families - 30/04/2021 Confirmed reviews ALL

Every single person working there is making sure you are tested as a queen! I am firm Cartagena, I have my family there but from now on I promised myself I would ALWAYS stay at least one night at the hotel every time I go to Cartagena. Thank you for everything !

Dear Mrs. Del c., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is an honor to know that even though you have family here you are willing to stay with us! Thank you very much for your nice comments about your stay. At Sofitel Legend Santa Clara we strive to provide a superior service to every guest who visit us. Even though you are not staying with us remember you can always visit our restaurants or have a day at the pool. We look forward to welcoming you agaian. Regards, Daniela Martinez Torres Guest Relations Manager

Todos prefecto

Customer review rating 5.0/5

Dr. J. Friends - 28/04/2021 Confirmed reviews ALL

I have to thank everyone. From the beginning checking in, they knew who I was before I could utter my name! My butlers, Gustavo, Ernesto and Rudy were beyond stellar. They were readily available for requests and made them happen. My spa experience was amazing and I thank Sonia for such a great massage and scrub. Thank You Sofitel!

Dear Mrs. M., Thank you very much for choosing us to celebrate your birthday, it is a honor for us being part of the celebration. At Sofitel we strive to create memorable experiences to our guests and to make them feel special and at home. I will share your comments with the butlers team and with Sonia from the spa. I am sure they will be more than happy for recognizing their word. We hope to continue welcoming you. Sincerely, Daniela Martinez Torres Guest Relations Manager
Customer review rating 5.0/5

Carlos Couples - 27/04/2021 Confirmed reviews ALL

Very good experience, great food and great service

Dear Mr. A., Thank you again for sharing your experience. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Had a fabulous time

Customer review rating 5.0/5

Rick S. Families - 27/04/2021 Confirmed reviews ALL

We were for two nights for our son’s wedding reception. Everyone was extremely helpful and went above and beyond to make our stay comfortable and enjoyable.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Amazing Stay

Customer review rating 5.0/5

Christine M. Friends - 27/04/2021 Confirmed reviews ALL

Every moment of out stay at the Santa Clara was amazing. Each and every employee that we spoke to went out of their way to make sure that we were enjoying our time there. The concierge staff, especially Rafael and Marcos were incredible and so thoughtful. They made dinner reservations, organized our COVID tests to return to the US and arranged for us to charter a boat during the trip. Because of them, our time in Cartagena was unforgettable and we will be sure to return!

Dear Mrs. M., We are delighted to read your opinion about your stay with us. Our guests’ comments are very important for us. At Sofitel we strive to provide a superior service for every guest and we work in order to create memorable and special experiences. All our team will be pleased to know that your visit is unforgettable. i will share your comment with Rafael and Marcos, I am sure they will be very happy to know you mentioned them in your feedback. Thank you for taking the time to review our historical monument and services and we hope you to return very soon. Sincerely, Daniela Martinez Torres Guest Relations Manager

Excellent Stay

Customer review rating 5.0/5

Nicholas E. Solo - 26/04/2021 Confirmed reviews ALL

Safe, Fun, Fancy, a great value. Excellent Service. The COVID test help was huge.

Dear Mr. E., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. Our guest satisfaction and comfort are our priorities, we are here to make your life easier (at least while staying in our property). Thank you for sharing your experience with us! We look forward to welcoming you again. Sincerely, Daniela Martinez Torres Guest Relations Manager

Amazing stay little paradise!

Customer review rating 5.0/5

Severine Friends - 26/04/2021 Confirmed reviews ALL

Excellent service beautiful hotel with amazing food!!!

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Good stay

Customer review rating 4.5/5

Tom C. Friends - 26/04/2021 Confirmed reviews ALL

Very relaxing hotel. Friendly staff. Safe and clean

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Beautiful setting very professional staff

Customer review rating 5.0/5

Alan G. Business - 21/04/2021 Confirmed reviews ALL

Excellent experience with staff especially at the pool and courtyard-the best service all with a warm smile The concierge took care of our every need

Dear Mr. G., Thank you very much for your nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon. Sincerely, Daniela Martinez Torres Guest Relations Manager

Great location, beautiful courtyard

Customer review rating 4.0/5

Jamie Couples - 17/04/2021 Confirmed reviews ALL

Beautiful place, although a bit large for me meaning way too many guests. I like a smaller boutique experience generally however. The rooms are comfortable but I wouldn’t describe them as very charming. The staff is amazing. The breakfasts are delicious and snd the lobby and courtyard are stunning.

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. Thank you for choosing us during your visit to the magical Cartagena. At Sofitel we care about creating memorable experiences in each of our outlets, this is why we have created sophisticated rituals that evoke the delicacy of French cuisine and culture. We highly appreciate your comments about the hospitality of our ambassadors and our courtyard. Thank you for your comments about the room. I already shared your feedback with our rooms divisions manager and we will take the proper measures. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

So classy! Such Service!

Customer review rating 5.0/5

David K. Couples - 17/04/2021 Confirmed reviews ALL

We had a wonderful week at the Santa Clara in every way. We stayed in a fifth floor room with a wonderful view of the ocean and pool. Gustavo was a wonderful butler who handled everything including my wife’s illness. Oscar, made sure we had good chairs each day at the pool and the service at the pool was top notch. Carina was superb at the Spa arranging a wonderful couples massage and more! Annie at the front desk was amazing and immediately handled a room problem we had. First Class Luxury!! We’ll be back for sure!

Dear Mr. K., It is a real pleasure to see that you took the time to share with details your experience with us. This is exactly what we work for, unforgettable experiences and unique memories. We would also like to thank you for recommending us as a luxurious and relaxing hotel, our Spa is one of the bests in Cartagena and we are very proud of it. We appreciate you took the time to share your experience, I will share your feedback with Oscar, Gustavo, Carina and Angie. We hope to have the pleasure to welcome you again in the near future. Sincerely, Daniela Martinez Torres Guest Relations Manager

Great stay!

Customer review rating 4.5/5

Malav T. Couples - 15/04/2021 Confirmed reviews ALL

I had a great experience at the hotel. The staff was extremely friendly and helpful, especially the concierge

Dear Malav T., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Amazing customer service

Customer review rating 5.0/5

Brayann T. Couples - 12/04/2021 Confirmed reviews ALL

While staying at your hotel we where great and sent off with the same level of outstanding respect , courtesy and service . This is the reason we will be booking this hotel for our upcoming wedding to host as the venue

Dear Mr. T., We feel honored you consider us the best hotel in Cartagena and to be part of this special moment you will host in our property. Thank you very much for your comments and for preferring us and we look forward to welcome you again. Regards, Daniela Martinez T. Guest Relations Manager

Great Spa

Customer review rating 5.0/5

Adriana D. L. T. Couples - 08/04/2021 Confirmed reviews ALL

We visited the spa on a Thursday afternoon for a couple’s massage. The attention to detail, courtesy and wonderful skills of the Staff the spa made us made us come back for an unforgettable afternoon since our last stay in 2014. Thank you

Dear Adriana De La T., We very much appreciate your comments regarding your visit to the Sofitel Legend Santa Clara Cartagena. It is a real pleasure to see that you took the time to share with details your experience with us. This is exactly what we work for, unforgettable experiences and unique memories. We would also like to thank you for recommending us as a luxurious and relaxing hotel, our Spa is one of the bests in Cartagena and we are very proud of it. We look forward to welcome you agian. Sincerely, Daniela Martinez Torres Guest Relations Manager

James Bond's favorite hotel keeps getting better

Customer review rating 5.0/5

Paul D. Families - 08/04/2021 Confirmed reviews ALL

I've said it before...This hotel is so cool it's where James bond stays when hes in Colombia. I've stayed here several times. The service gets better and better every time. I can't wait to return.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. We feel honor to welcome you and your family. If this hotel is where James Bond stay then that makes you our favorite 007 agent. We look forward to welcome you again. Sincerely, Daniela Martinez Torres Guest Relations Manager

Great

Customer review rating 5.0/5

Rick T. Couples - 06/04/2021 Confirmed reviews ALL

Everyone was outstanding and always asking if we needed anything. It was a great experience and we will be coming back

Dear Mr. T., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

One of the most beautiful hotel

TripAdvisor rating 5.0/5

uszerik 03/03/2021 TripAdvisor review

This hotel is one of the most beautiful accomodations ever stayed. The building, its gardens, pools and wells, the ambience in general are all amazing. We also appreciated the warm hospitality and kindess of all hotel employees. This hotel is highly recommended!

Dear Uszerik, We highly appreciate you consider us one of the best hotel you have ever stayed. For us it is an honor to be a part of this magical Cartagena´s historical heritage and we feel very proud of our building which is 400 year this 2021. We are glad to read your comments and to know that you enjoyed our “magnifique piscine”, the garden, the ambience. I will share your review with our staff, I am sure they will be as happy as me to read your experience. Thank you for your interest in returning in your next visit and we hope to have the pleasure to welcome you again in the near future. Regards, Daniela Martinez Guest Relations Manager

Unforgettable Service!!!

TripAdvisor rating 5.0/5

Alberto B 03/12/2020 TripAdvisor review

The entire staff made our trip extremely memorable! You can find many beautiful hotels, but almost impossible to find this type of service! The concierge took care of all of our dinner reservations (Andres, Marcos, Rafael & team), but our favorite part was spending the day at one of the most beautiful pools in Cartagena, especially being pampered by Alex and the entire pool staff! We can't wait to go back!

Dear Alberto B, Thank you for sharing your experience with us and with the users of TripAdvisor! Creating memorable experience is what we strive for. I will share your comments with our concierge team, Marcos, Rafael & Andres and of course with Alex and the rest of the pool Staff, i am sure they will be very happy to know that you acknowledge the service and work of them. We look forward to welcome you back and to continue creating legendary moments. Regards, Daniela Martinez Torres Guest Relations Manager

Great Hotel and Service

TripAdvisor rating 5.0/5

Cartagena07 Couples - 19/01/2020 TripAdvisor review

This is my 3rd time at this hotel and still my favorite in Cartagena. Very nice rooms and excellent Customer Service. I had an incident with a lost item from my room but the hotel staff took the right steps and did the right thing by us. I highly recommend this hotel and definitely will stay here again.

Dear Cartagena07 Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind comments are highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again. Heyder Baldiris Guest Experience Coordinator

great location

TripAdvisor rating 5.0/5

packm24 Couples - 06/01/2020 TripAdvisor review

located in the walled city attention to detail in service the pool beds can fill up early but the staff will try to bring in extra beds rooms are comfortable great showers buffet breakfast has a wonderful fruit selection

Dear packm24 We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Serrano Guest Experience Coordinator

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