Sofitel Legend Santa Clara Cartagena

Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.8/5 1,318 reviews

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Description

Hotel extras

  • In the heart of Cartagena

  • French style and local culture

  • The best option in town to make your wedding dreams come true

  • The pool, hotel icon and favorite place of our guests

  • Best South American hotel - Conde Nast Traveler Reader's Choice Awards

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
CARTAGENA
Colombia

  • By plane

    RAFAEL NUNEZ At 2.8km / 1.74 miles - Shuttle paying

  • By helicopter

    RAFAEL NUÑES INTL AIRPORT At 2.8km / 1.74 miles

  • By car

    ANILLO VIAL At 22km / 13.67 miles

GPS:10.428294, -75.547714

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,318 reviews

TripAdvisor Rating  4.5/5  2,569 reviews

Certificate of excellence 2022

Luxury Living

Customer review rating 5.0/5

Jaysheel H. Couples - Confirmed reviews ALL

Upon our arrival, we were very happy with the response and reception we received, in fact, our choice of room assigned was not to our liking but we were shown 3-4 different options, and the one we chose was extremely comfortable and very much to our liking:

Great Stay and Superb Hotel

Customer review rating 5.0/5

Jc C. Families - Confirmed reviews ALL

Hotel Santa Clara is clearly a landmark in charming Cartagena. It’s perfect location, history and superb service makes it by far the best option to enjoy the old city like no other. I hope to return in the future.

Dear Mr. C., We highly appreciate you took the time to review your experience with us. It is a real pleasure to know that you enjoyed your experience with us. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We look forward to welcoming you again. Regards, Daniela Martinez Guest Relations Manager

Beautiful

Customer review rating 5.0/5

Kehinde D. Families - Confirmed reviews ALL

The hotel is just beautiful; the staff professional, personable, and accommodating. The only downside was breakfast on the first day. It was cold and not good. However, breakfast on the second day was absolutely delish so I'm thinking that first day was a fluke. Other than that, we had the absolute best time and loved our stay!

Dear Kehinde D., We highly appreciate you took the time to review your experience with us. It is a real pleasure to know that you enjoyed your experience with us. I will share your comments with the Quality Manager, this review help us to improve in our service. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We look forward to welcoming you again. Sincerely, Daniela Martinez Torres Guest Relations Manager

Customer review rating 3.0/5

Vida C. Couples - Confirmed reviews ALL

We were given a room next to one that was being remodeled. We had the construction. noice constantly and were waken up every day by it. When reported multiple times since our arrival, the second day we were offered to be moved to another building. We stayed here because we had a wedding and that day of the wedding they wanted us to pack all of our stuff and move. We gave our feedback at checkout and their response was “we offered to have you moved”. This is not a cheap hotel and going through this while there was very very disappointing.

Dear Mrs. C., We highly appreciate that you chose us while you were visiting Cartagena and your comments about your experience in our property. Your observations are very value for us since it is an opportunity for us to improve our service. The well being and satisfaction of our guests are our priority and that is the reason why since you reported noise we started to find a solution for you. As I informed you upon check out time, preventive maintenance is performed all our room periodically; we usually work on small details that doesn’t affect the comfort of other guests and I apologize because for you it was not the case. We offer a solution while you were in the hotel but you didn’t agree and as a gesture of gratitude complementary transfer back to the airport. Again, we are very sorry about what happened during your stay and we have learned from this situation. We truly hope we can welcome you again and create a memorable experience for you. Sincerely, Daniela Martinez Torres Guest Relations Manager

Great Hotel

Customer review rating 5.0/5

Cristine P. Couples - Confirmed reviews ALL

Hotel is beautiful. Staff is friendly. Would recommend to anyone.

Dear Mr. Beauchamp, Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share it with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind review is highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again. Sincerely, Daniela Martinez Torres Guest Relations Manager

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