Sofitel Legend Santa Clara Cartagena

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Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.8/5 1,191 reviews

Sofitel Legend Santa Clara Cartagena
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Description

Hotel extras

  • In the heart of Cartagena

  • French style and local culture

  • The best option in town to make your wedding dreams come true

  • The pool, hotel icon and favorite place of our guests

  • Best South American hotel - Conde Nast Traveler Reader's Choice Awards

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
CARTAGENA
Colombia

Fax: +57 605 6503050

  • By plane

    RAFAEL NUNEZ At 2.8km / 1.74 miles - Shuttle paying

  • By helicopter

    RAFAEL NUÑES INTL AIRPORT At 2.8km / 1.74 miles

  • By car

    ANILLO VIAL At 22km / 13.67 miles

GPS:10.428294, -75.547714

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our guest reviews for
Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,191 reviews

TripAdvisor Rating  4.5/5  2,555 reviews

Certificate of excellence 2022

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Excellent with the exception of very slow service in the pool area.

well located good stay perfect hotel

Customer review rating 5.0/5

Ekaterina I. Families - Confirmed reviews ALL

all was nice - all personal is very helpful, the location is great, pool is awesome

Dear Vladimir S., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is a real pleasure for us to know that your experience with us was memorable. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I will share your comments with our staff. We will be more than happy to welcome you again in the near future. Sincerely, Daniela Martinez Torres Guest Relations Manager

Wonderful service

Customer review rating 4.5/5

Sandra G. Business - Confirmed reviews ALL

Thank you to all the Sofitel Legend Santa Clara staff who help us to make an unforgettable experience to all the participants to Virtuoso Forum Latin America

Dear Mrs. G., We appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Customer review rating 4.5/5

Tammy Families - Confirmed reviews ALL

We had an enjoyable time. Service was great

Dear Tammy L., Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share it with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind review is highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again. Sincerely, Daniela Martinez Torres Guest Relations Manager

Great stay & beautiful resort

Customer review rating 4.5/5

Jeff Families - Confirmed reviews ALL

Everything was great- accommodations, staff, food, resort

Dear Jeff G., We highly appreciate you took the time to review your experience with us. It is a real pleasure to know that you enjoyed your experience with us. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We look forward to welcoming you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Wonderful Experience

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The staff is beyond amazing. Wonderful food and amenities

Dear, Mr. A., Thank you very much for your nice comment about our food, amenities and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Sincerely, Daniela Martinez Guest Relations Manager

Beautiful old world hotel with poor service

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

The old part of the hotel was great The new section standard could have been anywhere Service poor Very inefficient 3 people to accomplish a simple order Food poor

Lovely, beautiful and we will return!

Customer review rating 5.0/5

Hope A. R. E. Friends - Confirmed reviews ALL

From the moment we entered the doors of this lovely hotel, we felt at home. The staff are the kindest most helpful group we have ever encountered at a hotel. The housekeeping staff honored our request to have the room done by 1pm and everyday this occurred. We were there for a wedding and I believe everyone felt the same way. The grounds are gorgeous. The breakfast, served in a courtyard was beautiful. We had the buffet everyday and the choices were plentiful

Dear, Mr. Barry Thank you very much for your nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Amazing Property and Stay

Customer review rating 5.0/5

David H. Couples - Confirmed reviews ALL

Our stay was fantastic! From check in all the way through check out. The staff is extremely attentive and the breakfast buffet is second to none. The grounds are beautiful and the room has everything you need and is even outfitted with Bose blue tooth speakers! The beds are super comfortable and the housekeeping staff does a great job cleaning the room and with the turndown service. We ordered room service one afternoon and the food was delicious and the table setting was perfect. My wife and I agree that this is go to Hotel when we stay in Cartagena from now on. The location is perfect as you can walk to just about anywhere you need to go.

Dear Mr. H., We highly appreciate you took the time to review your experience with us. It is a real pleasure to know that you enjoyed your experience with us. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We look forward to welcoming you again. Regards, Daniela Martinez Guest Relations Manager

Location

Customer review rating 5.0/5

Ernesha P. Friends - Confirmed reviews ALL

Amazing customer service from beginning to end. Perfect location in old city. Ernesto, the butler, was the best!!! The entire staff made my bday stay very enjoyable. I look forward to coming back.

Dear Ernesha Derae P., Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share it with all our team, specially with Ernesto, I am sure that they will be happy to know that you had a pleasant stay with us. Your kind review is highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again. Sincerely, Daniela Martinez Torres Guest Relations Manager

Excellent hotel

Customer review rating 4.5/5

Sandra A. Business - Confirmed reviews ALL

Its amazing experience, the people, the service the food, only one problem our mattress was terrible

Dear Sandra R A., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. We appreciate you taking the time to share how you felt about the mattress in your room. This comment is very valuable for us because it helps us to improve our services, we will share this point with the housekeeping manager to take the corresponding corrections. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Good Service

Customer review rating 3.0/5

Jasiel T. Couples - Confirmed reviews ALL

Good service. Good location. Subpar food and accommodations.

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures regarding to your observations about the room. Knowing what wasn´t right about the service in the hotel will hep us to improve our service. We would highly appreciate if you can share some details about the service in our property. We hope to have the opportunity of welcoming you again. Sincerely, Daniela Martinez Torres Guest Relations Manager

As close to perfect as it gets!

Customer review rating 4.5/5

Laura Families - Confirmed reviews ALL

We loved the accommodations at the Santa Clara- very detail was thought of- there were even enough hooks and bars to hang towels and bathing suits on in the bathroom! The staff was incredibly friendly and thoughtful. Our only complaint would be the speed of service in getting the check at breakfast and being served poolside, but even this would not have been a big deal had we not been traveling with our toddler.

Dear Laura P., Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share it with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind review is highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again. Sincerely, Daniela Martinez Torres Guest Relations Manager

Great stay.

Customer review rating 5.0/5

George B. Business - Confirmed reviews ALL

Spent four days at the hotel while in Cartagena for a convention. Great location in the colonial part of town. Great location as starting point for wandering around and seeing the sights.

Dear George B., We highly appreciate you took the time to review your experience with us. It is a real pleasure to know that you enjoyed your experience with us. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We look forward to welcoming you again. Regards, Daniela Martinez Guest Relations Manager

Amazing Stay

Customer review rating 5.0/5

Jenny Friends - Confirmed reviews ALL

Everything was incredible - the location, the food, the staff. The hotel went above and beyond in organizing activities and making restaurant reservations for us. A special commendation needs to be given to the entire team of Butlers, who were so wonderful and accommodating. The hotel itself is beautiful and well appointed. The hotel bar and pool area were spacious and lovely. I can't wait to come back next year!

Dear Jenny G., We appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

NO A/C

Customer review rating 2.5/5

Pb Business - Confirmed reviews ALL

AC would not go below 25

Excelent!

Customer review rating 5.0/5

Fb Business - Confirmed reviews ALL

As expected

Dear Mr. B., Thank you very much for your nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Sincerely, Daniela Martinez Guest Relations Manager Thank you for choosing us for your stay in Cartagena and we hope you to come back soon.

Well located

Customer review rating 3.5/5

C. M. Business - Confirmed reviews ALL

The Hotel and its surroundings are beautiful and the facilities including the restaurants are great. I was dissapointed in that for a 5-star hotel I expected to have hot water in the shower.

Dear Mrs. M., Thank you very much for preferring us while in Cartagena. We highly appreciate you took the time to share your experience with us. We are very happy to know you enjoyed our restaurants and the rest of the facilities and that you liked our hotel. At Sofitel we strive to provide a superior service, that is why your feedback is very important for us. Regarding to your comments about the Hot Water, I would like to know if you reported this problem in order for us to fix it. I apologize for this inconvenience. In respect of your comments about the breakfast, we have rates that includes the breakfast, probably the one you used when you made the reservation was a rate without it included. We hope to have the opportunity of welcoming you back! Sincerely, Daniela Martinez Torres Guest Relations Manager

A most horrible experience

TripAdvisor rating 1.0/5

Noreen D TripAdvisor review

We booked our trip with a late checkout of 5pm for an additional fee of $149. We also booked a car to the airport for $29. The confirmation email came back with both those options confirmed. The last day of our trip as we were sitting by the pool at 2pm a representative tracked us down and said we had to leave. I explained that we had confirmed and were paying for late check out. He said that can’t do that they need the room. I explained that I didn’t “request” a late check out, I paid for it and I showed him the email. He still insisted that he could not give us what we booked. He humiliated us in front of other guests when all we wanted was what we had booked and confirmed. He finally came back and said they would move us to another room. We choked on our lunch and rushed up to our room in wet bathing suits to pack up. 15 minutes later we called down to have our luggage picked up. We did not shower yet as we wanted to vacate the room they needed so badly. We waited for 45 minutes in wet bathing suits for someone to come up a take us to the other room. We checked out at 5 and I asked where are car was and they said they hadn’t booked it! With our day ruined we headed to the airport in a hot taxi. Through the entire experience, not once did anyone say they were sorry.

Dear Mrs. Noreen D, Thank you for sharing your experience at the Sofitel Legend Santa Clara and for choosing us while in Cartagena. We are sorry to hear that your experience with us was affected on the day of your departure. Thinking about covering every guest request before your arrival, we are offering the option of requesting a late check out upon the reservation time. Sadly, for the day of your departure we did not have the availability for your request of a late check out. Due to that, we did not charge you for that item and we informed about it upon check in time and apologize for it. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and we will take the appropriate measures to address the problem and prevent future occurrence. We hope to have the opportunity of welcoming you again and create a different experience for you. Sincerely, Daniela Martinez Guest Relations Manager

wonderful ️

TripAdvisor rating 5.0/5

pedrolanera TripAdvisor review

The hotel is wonderful, charming, well located, all the hotel's rooms are very beautiful with the contrast between the old and the new, the service of the hotel's employees is simply sensational, and I even had the opportunity to enjoy a service by Butler (Gustavo) who surprised my expectations. I will definitely go back there, a must.

Dear Mr. Lanera, We highly appreciate you took the time to review your experience with us. It is a real pleasure to know that you enjoyed your experience with us. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We look forward to welcoming you again. Regards, Daniela Martinez Guest Relations Manager

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