Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.7/5 1,359 reviews

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Description

Hotel extras

  • The hotel offers various activities, such as coffee tastings

  • Enjoy the best of French luxury in a 5-star hotel in Cartagena.

  • 45 minutes by car to Rafael Nuñez International Airport.

  • The hotel in Cartagena welcomes children and pets during your stay.

  • Take advantage of the halls for weddings and other parties.

Our accommodation(s)

Book this hotel
Room 1

A 34 m² (365 sq ft) Superior Room on floors 1-3 of the Republican Area, with a king-size Sofitel MyBedTM and a private balcony or terrace overlooking the lush internal gardens. Shower with L'Occitane amenities, LCD TV, Bose SoundDock & Nespresso.

  • Views:

    Courtyard View or Garden View or Pool side

  • Most of the accommodation:

    Balcony or Terrace

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 34 m² / 365 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Courtyard View or Garden View or Pool side
  • Most of the accommodation: Balcony or Terrace

A 34 m² (365 sq ft) room on the 1st floor of the Republican Area features two twin Sofitel MyBedTM beds and a private balcony or terrace overlooking the lush internal gardens. Shower with L'Occitane amenities, LCD TV, Bose SoundDock, Nespresso machine

  • Views:

    Garden View or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

A 34 m² (365 sq ft) Superior Room, located on floors 2-4 of the Republican Area, features a king-size Sofitel MyBedTM and a private balcony overlooking our magnificent pool. Shower with L'Occitane amenities, LCD TV, Bose SoundDock & Nespresso machine.

  • Views:

    Pool side

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

King size bed(s) x1

A 34 m² (365 sq ft) Superior Room, located on floors 2-4 of the Republican Area, features two twin Sofitel MyBedTM and a private balcony overlooking our magnificent pool. Shower with L'Occitane amenities, LCD TV, Bose SoundDock & Nespresso machine.

  • Views:

    Pool side

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Located on the 5th Floor of the Republicana Area, Balcony overlooking Pool or Sea, Sofitel MyBed, Shower, HD TV, L´Occitane bathroom amenities, Bose SoundDock, Nespresso Coffee Machine, Butler Service.

  • Views:

    Ocean/Sea view or Sea side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

JUNIOR SUITE - King size bed, Living Room, High Floor, Balcony with Ocean View, Majordome

In 2 areas of 5th Floor (Republicana Area), with high ceilings, shower, balcony, sea & pool view, L´Occitane products, HD TV, Bose SoundDock, Sofitel MyBed, Nespresso Coffee Machine, Butler Service.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

DUPLEX SUITE, 1 King Size Bed, In the Colonial Zone, Butler Service

Renovated 70 m² Duplex Suite in 17th century colonial area, view of historic center. Shower, Bose® SoundDock® + Home Theater, L´Occitane products, LCD TV, Sofitel "MyBed", pillow menu, WIFI & butler.

  • Views:

    Courtyard View or Garden View or Historic side view

  • Most of the accommodation:

    Duplex

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

GRAU SUITE - 1 king size bed, terrace w/ sea view, butler service

01 Suite on two levels with a large bathroom, social area, terrace overlooking the Caribbean Sea. L´Occitane products, tub and shower. Each space has sculptures, paintings, books and photographs of the master's life. Includes transfer.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony or Duplex

Max. number of persons
4
Area
From 73 m² / 785 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

SPA SUITE, 1 King Size Bed, Terrace with Jacuzzi, Distributed in Two Levels, Mayordome

Living Room, Vertical Garden, Terrace with Jacuzzi, Sofitel MyBed, spacious bathroom, Whirlpool Bath for 2, L´Occitane products, Butler Service.

  • Most of the accommodation:

    Corner Room or Duplex

Max. number of persons
4
Area
From 73 m² / 785 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

LEGEND SUITE, 1 King Size Bed, High Floor with Ocean View, Mayordome Service

Renovated. Jr. Suite, 785 sq. ft., 5th floor, Republican area overlooking the sea. Tub & shower, Bose equipment, L´Occitane products, LCD TV, Sofitel "MyBed", WIFI, transfer in private vehicle, VIP treatment & butler.

  • Views:

    Ocean/Sea view or Sea side

Max. number of persons
4
Area
From 73 m² / 785 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

Imperial Amaral Suite: sea-view terrace, Jacuzzi, king-size bed, butler

Renovated Imperial Suite, 216m² / 2325 Sq. Ft, 5th floor with sea view. Deck & jacuzzi, Bose® equipment, L´Occitane products, LCD TV, "MyBed" Sofitel, WIFI, transfer in private vehicle, VIP treatment & butler.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Corner Room or Terrace

Max. number of persons
3
Area
From 216 m² / 2325 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

FERNANDO BOTERO PRESIDENTIAL SUITE - KING SIZE BED, COLONIAL AREA, BUTLER

Renov. Presidential Suite, 1580 sq. ft, 3rd floor, colonial section, overlooking the pool. Tub & shower, Bose equipment, L´Occitane products, LCD TV, Sofitel MyBed, WIFI, private transfer, VIP treatment & butler.

  • Views:

    City View or Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 147 m² / 1582 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
0 CARTAGENA
Colombia

GPS:10.428294, -75.547714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • CTG Additional charge
  • RAFAEL NUNEZ Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 160 rooms
  • One room for people with reduced mobility
  • 125 family rooms
  • 20 connecting rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

3 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service
  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Tourist guide for families
  • Baby bed
  • Baby bath

Well-being

Iconic pool

  • Outside
  • On site

Fitness Center

  • On site
  • Hammam
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Solarium / UV
  • On site
  • Indoor parking
  • Private
  • 20 parking spaces
  • Max Limited Height: 2.4 m / 7.874 ft
  • Parking for a week

Jardín Santa Clara is an ideal warm space to experience new sensations of freshness, tranquility and security. Enjoy our gastronomic/beverage offering with a sustainable, healthy and accessible concept.

EL CORO LOUNGE BAR

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Bar Type
BAR
Capacity
60
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Musical Entertainment

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

BOTIKA BAR

Botika is an outdoor bar with a panoramic view over the Caribbean Sea, where glamour blends with fun: clarified cocktails, soft drinks, hookahs, jacuzzi. BBQ and live music.

Bar Type
Bar-Rendez-Vous
Capacity
50
Accessibility
Accessible service
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Botika is an outdoor bar with a panoramic view over the Caribbean Sea, where glamour blends with fun: clarified cocktails, soft drinks, hookahs, jacuzzi. BBQ and live music.

Nestled within Sofitel Legend Santa Clara, our iconic pool is a tranquil oasis surrounded by Cartagena's historic architecture and lush gardens. Every swim and every quiet moment become part of a timeless luxury escape.

Whether you seek an energizing start to the day or a moment to reconnect through movement, Sofitel Fitness offers a designed space to support your personal well-being throughout your stay.

Every journey deserves a moment to pause. Inspired by French elegance and the timeless charm of Cartagena, Sofitel Spa invites you to awaken your senses and rediscover well-being through thoughtfully curated experiences.

Book

We take care of everything for your dreamed-of wedding day, right up to the minutest detail. We turn your dream into a reality filled with romance against a magical backdrop, such as the Capilla del Convento chapel and French-style function rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,359 reviews

Customer review rating 5.0/5

David A. H. Families - Confirmed reviews ALL

Dear David A. H., Thank you for taking the time to share your wonderful experience at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you and your family enjoyed your stay and found our location convenient. It is particularly rewarding to know that Jeremy and Jose provided exemplary service, making your family feel at home. Your commendation will surely be shared with them, as such feedback is invaluable to our team. We appreciate your kind words and look forward to welcoming you back for another memorable stay. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Irina P. O. Business - Confirmed reviews ALL

Dear Irina P. O., Thank you for your kind words regarding the flawless service during your recent event at our hotel. It is always our goal to ensure that our guests have a memorable experience, and we are thrilled to hear that we met your expectations. Jesús López Guest Relations Manager

Customer review rating 2.0/5

Martha V. A. Couples - Confirmed reviews ALL

Dear Martha V. A., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you appreciated the beauty of our property and the breakfast options. However, I regret to learn about the inconveniences you encountered during your stay. I apologize for the lack of communication regarding your room changes, as well as for the discomfort caused by the presence of insects. We strive to maintain high standards of cleanliness and your experience does not reflect our usual commitment to guest satisfaction. Your comments will be taken into consideration as we continually seek to improve our services. Warm regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Viviana B. Couples - Confirmed reviews ALL

Dear Viviana B., Thank you for your kind words regarding your experience at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you enjoyed our accommodations, service, and dining options. Your satisfaction is our utmost priority, and we hope to welcome you back soon. Jesús López Guest Relations Manager

Customer review rating 5.0/5

David Y. Couples - Confirmed reviews ALL

Dear David Y., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our welcoming staff, delicious food, and the beauty of our tropical courtyard. Your appreciation motivates us to maintain our high standards of service. Jesús López Guest Relations Manager

Dear David A. H., Thank you for taking the time to share your wonderful experience at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you and your family enjoyed your stay and found our location convenient. It is particularly rewarding to know that Jeremy and Jose provided exemplary service, making your family feel at home. Your commendation will surely be shared with them, as such feedback is invaluable to our team. We appreciate your kind words and look forward to welcoming you back for another memorable stay. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Irina P. O. Business - Confirmed reviews ALL

We organized a 3-day event for key customers in the hotel. The service was flawless.

Dear Irina P. O., Thank you for your kind words regarding the flawless service during your recent event at our hotel. It is always our goal to ensure that our guests have a memorable experience, and we are thrilled to hear that we met your expectations. Jesús López Guest Relations Manager

Customer review rating 2.0/5

Martha V. A. Couples - Confirmed reviews ALL

While the property is very pretty, and the breakfast options were quite good. We left with some frustrations. We were moved between rooms without explanation. This could have been a positive as we discovered that a dead bird made our first balcony unusable, however the second room was clearly a downgraded room. Our second night of the stay we found a cockroach in the room. Typically I’m understanding regarding insects in a tropical climate, however having already been moved to a less nice room, the discovery reinforced our displeasure.

Dear Martha V. A., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you appreciated the beauty of our property and the breakfast options. However, I regret to learn about the inconveniences you encountered during your stay. I apologize for the lack of communication regarding your room changes, as well as for the discomfort caused by the presence of insects. We strive to maintain high standards of cleanliness and your experience does not reflect our usual commitment to guest satisfaction. Your comments will be taken into consideration as we continually seek to improve our services. Warm regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Viviana B. Couples - Confirmed reviews ALL

We had an amazing experience, rooms, service, food, everything was to perfection.

Dear Viviana B., Thank you for your kind words regarding your experience at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you enjoyed our accommodations, service, and dining options. Your satisfaction is our utmost priority, and we hope to welcome you back soon. Jesús López Guest Relations Manager

Customer review rating 5.0/5

David Y. Couples - Confirmed reviews ALL

Form start to finish, excellent service, staff welcoming, pleasant and very professional, delicious food and a beautiful and historical setting. We just adore the tropical courtyard.

Dear David Y., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our welcoming staff, delicious food, and the beauty of our tropical courtyard. Your appreciation motivates us to maintain our high standards of service. Jesús López Guest Relations Manager

Customer review rating 3.5/5

Kevin S. Couples - Confirmed reviews ALL

Our stay was good. Staying in the old convent was interesting and unique. I don’t understand the purpose of our butler. We had very little contact with him the entire time and he didnt reach out at all beyond the first day. I just expected more.

Dear Kevin S., Thank you for sharing your experience. I am pleased to hear that you found our hotel unique and interesting. I apologize for the lack of engagement with your butler during your stay, as we strive to provide attentive service. Your feedback will be noted for future improvements. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Maria T. M. O. Business - Confirmed reviews ALL

I appreciated and valued the way personal treated me

Dear Maria T. M. O., Thank you for your kind words regarding your recent stay at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you had a great experience and that our team provided you with exceptional service. Your appreciation for our staff means a lot to us. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Diane H. Couples - Confirmed reviews ALL

We enjoyed it all, if I could change anything, it would simply be to have a lounge or lobby area that has air conditioning because our room was not ready when we arrived and it was very hot wiating.

Dear Diane H., Thank you for your kind words regarding our hotel and staff. We appreciate your feedback about the waiting area’s comfort and the timing of your room's availability. We strive to provide a pleasant experience for all our guests and will certainly consider your suggestions for improvement in our facilities. Sincerely, Jesús López Guest Relations Manager

Customer review rating 4.5/5

Santiago V. C. Couples - Confirmed reviews ALL

A hotel that, despite its age, remains in excellent condition; it offers very good service and an incredibly good value, ensuring a great experience.

Dear Santiago V. C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our prime location and the quality of service provided. Your feedback motivates us to continue delivering exceptional experiences to our guests. Jesús López Guest Relations Manager

Customer review rating 3.5/5

Vaishali N. Couples - Confirmed reviews ALL

During checkout I was presented with a bill that had a service charge for each day but then I was told that I "didn't have to pay it" but it was recommended. As a guest, I don't need to be made to feel guilty about paying service charges. Service charges or tips are discretionary and should not be solicited. It took forever to remove that from the bill. A checkout process that should have taken literally 5 minutes took over 20 minutes as the system was extremely slow. Additionally I was told my airport pickup was $54 which I had a written email about. But the front desk personnel had to make a phone call which took another 5 minutes to clarify even though I had an email from the concierge which I showed her. She had charged me $65 USD. Even though the difference was only $11- it should not have taken that long to correct it as if I was lying. The whole interaction left a bad taste in my mouth. The property was very nice and service at the restaurant was good.

Dear Vaishali N., Thank you for taking the time to share your experience with us. I am pleased to hear that you found our property pleasant and enjoyed the service at our restaurant. However, I sincerely apologize for the inconveniences you encountered during your checkout process. It is our aim to ensure a seamless experience for our guests, and I regret that the billing issues and the delay in processing your checkout did not meet this standard. I acknowledge that service charges should be clearly communicated and not cause any discomfort, and I appreciate your feedback regarding this matter. Additionally, I understand the confusion regarding your airport pickup charge, and I apologize for the extra time it took to resolve this issue. Your feedback is invaluable, and it will be addressed with our team to improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Best regards, Jesús López Guest Relations Manager

Customer review rating 4.5/5

Stoyan D. Couples - Confirmed reviews ALL

We had a wonderful stay at Legend Santa Clara Hotel. From the moment we arrived, the staff made us feel genuinely welcome. Even the duty manager took the time to greet us warmly, which set a lovely tone for our visit. The team went out of their way to make our anniversary feel special and we truly appreciated the care and thoughtfulness they showed us. Their hospitality made our stay in Cartagena all the more memorable. We’d happily recommend the hotel and hope to return.

Dear Stoyan D., Thank you for your kind words regarding your recent stay at Sofitel Legend Santa Clara Cartagena. We are delighted to learn that our team made you feel welcomed and that your anniversary was celebrated with the care and thoughtfulness that we strive to provide. Your recommendation means a great deal to us, and we are thrilled that your experience was memorable. We look forward to welcoming you back for another wonderful stay in the future. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Natalia T. Families - Confirmed reviews ALL

Great hotel, extremely great service, comfortable beds, phenomenal breakfast

Dear Natalia T., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our prime location, comfortable accommodations, and exceptional service. Your feedback regarding breakfast is especially appreciated, as we strive to provide a memorable dining experience for our guests. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Douglas C. Families - Confirmed reviews ALL

Loved the hotel and the hotel team. Highly recommend

Dear Douglas C., Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that you appreciated our hospitality and the efforts of our team. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Ricardo A. P. Business - Confirmed reviews ALL

Every single employee was amazing, Jesus Lopez is out of this world. The guy recognize me from my past visit and take personal all the details in my stay.

Dear Ricardo A. P., Thank you very much for your kind words and for taking the time to share your experience at Sofitel Legend Santa Clara Cartagena. It was truly a pleasure to welcome you back and to have the opportunity to make your stay special once again. I am especially grateful for your recognition of our team. It means a great deal to know that the personalized attention and care we strive to provide made you feel remembered and at home. We look forward to welcoming you back to Cartagena and creating many more memorable moments with you. Warm regards, Jesús López Guest Relations Manager Sofitel Legend Santa Clara Cartagena

Customer review rating 4.0/5

Paul F. Business - Confirmed reviews ALL

I have stayed many times. The service is perfect! Food fantastic. Great bed and pillows!!

Dear Paul F., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our beautiful property, the exceptional service, and the fantastic dining experience. Your feedback about the comfort of our beds and pillows is greatly appreciated. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Don P. L. Couples - Confirmed reviews ALL

Amazing stay. Loved that it was in the middle of everything. The staff especially the Guest Services Butler team were so on point! Thanks to them!

Dear Don P. L., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our central location as well as the exemplary service provided by our Guest Services Butler team. We look forward to welcoming you back to Sofitel Legend Santa Clara Cartagena soon. Jesús López Guest Relations Manager

Customer review rating 3.0/5

Niccolo D. R. Couples - Confirmed reviews ALL

I want to start with the people, because they are truly exceptional. Every staff member we met was warm, attentive and genuinely seemed to care about our stay. The hotel history tour with Jason was a real highlight: he was engaging and knowledgeable, and he made us appreciate the building's story even more. The service is without question the best part of this hotel and the main reason it still feels special. That said, the property itself is not living up to its five stars or its price. The gym was horrendous: extremely small, outdated and honestly unacceptable for a five-star hotel at this price in 2026. Our bathroom was also extremely small and outdated; as a couple traveling together, there simply was not enough space for anything. The room style felt dated and tired rather than classy, and at times the stay felt more like a three-star hotel than a Sofitel. This is a historic building with so much potential, but it needs serious updating to match the rates and the stars on the door. One practical note: a 10% tip on the stay is expected. It was disclosed upfront with our reservation, so it was not a surprise, and we were glad to know in advance. Worth keeping in mind when budgeting. On dining: the buffet was okay, but the pastries did not feel as fresh as at other five-star hotels, where they are usually served warm. For us, serving temperature and freshness are exactly the details that separate a four-star from a five-star experience, so this stood out. And I have to say it plainly: this hotel is very expensive for the lack of attention to detail. The infrastructure is tired, the rooms need real care, and even the breakfast misses the small things, like pastries that should be served warm. At these prices I expect the details to be handled, and too often they were not.

Dear Niccolo D. R., Thank you for sharing your thoughts regarding your recent stay at Sofitel Legend Santa Clara Cartagena. While I am pleased to hear that our staff made a positive impression and that the history tour with Jason was a highlight of your visit, I regret to learn that certain aspects of our property did not meet your expectations. We appreciate your feedback regarding the gym and the room accommodations. Your comments about the need for updating and attention to detail are valuable as they help us in our ongoing efforts to enhance guest experiences. I understand that freshness and the serving temperature of dining options are critical for your enjoyment, and your observations regarding the buffet have been duly noted. We strive to provide a luxurious experience that aligns with our five-star rating, and your insights will assist us in addressing areas that require improvement. Thank you once again for your candid feedback. Sincerely, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Brian D. S. Couples - Confirmed reviews ALL

We could not have been more pleased with our stay. From the pre-arrival communication, to the service at check-in, to the room, to the staff, to dining. Wow. First class and incredible hospitality at every step. By the time we left, we felt like we knew every staff member and them us. We'll be back!

Dear Brian D. S., Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that our team's service and hospitality exceeded your expectations. It is our goal to create memorable experiences, and we are delighted that you felt at home during your visit. We look forward to welcoming you back for another exceptional stay. Warm regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Jeremy A. Couples - Confirmed reviews ALL

Amazing Hotel, amazin service, great location,

Dear Jeremy A., Thank you for your kind words regarding your recent stay at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you enjoyed our service and location. Your positive feedback motivates us to continue providing exceptional experiences. Sincerely, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Claudia P. Couples - Confirmed reviews ALL

We enjoyed our stay. This is your 4th time visiting and it never disappoints. The staff was very attentive and went the extra mile to make a very happy stay. The facilities are very good with a very relaxing and enjoyable pool . The restaurant and bars were very nice, tasty and ample breakfast. Service was the best in our rooms as well with turn up beds 2 times a day and excellent cleanliness. Overall, a excellent choice. We will come back as soon as possible!

Dear Claudia P., Thank you for sharing your delightful experience at Sofitel Legend Santa Clara Cartagena. We are thrilled to learn that your fourth visit met your expectations and that our attentive staff contributed to your enjoyable stay. It is gratifying to hear that you appreciated our facilities, including the relaxing pool and the quality of our restaurant and bars. We take pride in maintaining high standards of cleanliness and service, and your kind words about the turn-down service are greatly appreciated. We look forward to welcoming you back soon for another memorable experience. Sincerely, Jesús López Guest Relations Manager

Other web-users rate our hotel

  • 351 reviews 9.7/10 Location
  • 435 reviews 6.5/10 Room
  • 1,218 reviews 9.1/10 Service
  • 413 reviews 8.6/10 Food
  • 329 reviews 8.4/10 Amenities
  • 246 reviews 8.9/10 Breakfast
  • 242 reviews 8.6/10 Vibe
  • 162 reviews 9.1/10 Pool

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