Sofitel Legend Santa Clara Cartagena Hotel 5 stars

Customer review rating 4.8/5 4,097 reviews
Sofitel Legend Santa Clara Cartagena
See on a map
+ 27 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • In the heart of Cartagena

  • French style and local culture

  • Tradition and innovation

  • Personalized Service

  • Best South American hotel - Conde Nast Traveler Reader's Choice Awards 2018

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • RAFAEL NUNEZPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29
Barrio San Diego
(STATE) BOLIVAR

cartagena
colombia

Tel: +5756504700

Fax: (+57)56503050

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    RAFAEL NUNEZ At 2.8km / 1.74 miles - Shuttle paying

  • By helicopter

    RAFAEL NUÑES INTL AIRPORT At 2.8km / 1.74 miles

  • By car

    ANILLO VIAL At 22km / 13.67 miles

GPS :10.428294, -75.547714

Our accommodations

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

Accessible room

CLASSIC ROOM, 1 King-Size Bed, Interior View

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe

SUPERIOR ROOM, 1 King-Size Bed, Balcony or Terrace, Pool View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: Pool side, Garden side, Courtyard side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

SUPERIOR ROOM, 2 Single Beds, Balcony or Terrace, Pool View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: Pool side, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

DELUXE ROOM, 1 King-Size Bed, Butler Service

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: Ocean/Sea view, Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
Rooms

Our restaurants and bars

RESTAURANTE 1621

Type of cuisine: Gourmet

A place where traditional Old World cuisine is fused with ingredients from the new continent to create a multi-sensory experience that will please even the most discerning of palates.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CLAUSTRO

Type of cuisine: Brasserie

With a welcoming atmosphere and a traditional gourmet brasserie service, offering French dishes fused with the best Caribbean products, served buffet-style and à la carte.

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Found next to the hotel's swimming pool, the pool bar is the ideal place to indulge in a refreshing cocktail alongside a variety of menu options. Enjoy a unique atmosphere while basking in Cartagena's sun and its tropical climate.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CORO LOUNGE BAR

Non contractual photo

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 328

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

4,097 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,414 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very good stay

Customer review rating 4.8/5

Vk Couples - 29/03/2020 Confirmed reviews ALL

The handle on the faucet sink would not stay on and kept turning off by itself. This was never fixed. It looks like the handle was too heavy.

Dear Mr. Gutierrez , We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Guest Relation Team Sofitel Legend Santa Clara

Excellent hotel

Customer review rating 4.8/5

Jen Couples - 28/03/2020 Confirmed reviews ALL

The hotel is lovely, as is the pool area. The stay was slightly ruined by Covid-19, but this was completely out of the hands of the hotel, and they did what they could to help us out.

Dear Mrs Rose, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team

Beautiful hotel and terrific staff!

Customer review rating 4.8/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

The hotel is beautiful! The room was well equipped and the bed was very comfortable. The amenities are top notch!

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team

Great stay!

Customer review rating 4.8/5

Lorip Friends - 24/03/2020 Confirmed reviews ALL

We had a wonderful stay at the Santa Clara. A beautiful hotel with exceptional service, great food, and wonderful pool!

Dear Mrs. LoriP, At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one. I will share your comments with all our team. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Wonderful hotel and staff

Customer review rating 4.8/5

Shane Families - 23/03/2020 Confirmed reviews ALL

The hotel is perfectly situated in Cartagena. It's old, but modern and beautiful all at the same time. The staff are incredible and will literally take care of any need you have - Guido our butler was simply incredible. He helped us with so many asks through our trip.

Dear Mrs.Shane , At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one. I will share your comments with all our team specially with Guido. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Great stay

Customer review rating 4.8/5

Barbara Families - 23/03/2020 Confirmed reviews ALL

Clean facility friendly staff good location

Dear Mrs. Barbara , We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Excellent stay

Customer review rating 4.8/5

Laura Couples - 21/03/2020 Confirmed reviews ALL

All I can say is "wow"! I was not expecting this hotel to exceed my expectations. The room was beautiful and clean, the food was amazing and reasonably priced and the pool area was large and relaxing. But above all else, the service was absolutely outstanding. The staff were all so friendly and always eager to help. From the front desk staff, to the waiters, to the pool staff, and cleaning staff, they were all just so incredibly helpful and nice. I felt so safe and well taken care of there. I wouldn't stay anywhere else when visiting Cartagena.

Dear Mrs. Laura , We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator
Customer review rating 4.8/5

Anonymous Families - 21/03/2020 Confirmed reviews ALL

One night stay. Everything was great. Wish you had more accommodation options for families

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Beautiful rooms, spectacular pool

Customer review rating 4.8/5

Courtney M. Solo - 19/03/2020 Confirmed reviews ALL

This hotel is 5 star all the way - wonderfully friendly and competent staff, beautiful accommodations, excellent dining choices, and clean rooms. My experience was super top and I thank you! Definitely will return!

Dear Mrs. Courtney M, At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one. I will share your comments with all our team. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Wonderful accommodations and service.

Customer review rating 4.8/5

Diana V. Couples - 18/03/2020 Confirmed reviews ALL

From the moment we checked in we were given a lovely quiet room with balcony and views of pool and ocean. The service was impeccable. Elvis Herrera was professional and attentive. He made sure our visit was great! Thank you!

Dear Mrs. Diana V., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with Elvis. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

beautiful property - best sofitel that i have ever stayed at

Customer review rating 4.8/5

Paul Couples - 17/03/2020 Confirmed reviews ALL

staff were so conscientious and professional

Dear Mr. Paul , It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

perfect location

Customer review rating 4.8/5

Synthia Couples - 16/03/2020 Confirmed reviews ALL

Our experience here was mixed, the rooms have no charm, you could be anywhere unless you get a suite which are in the old building. When we first arrived the bellman took our luggage to our room, he was very friendly, we tipped him and thanked him. Later that day we ran into him and he didn't even acknowledge us, never looked at us or said hello. We asked a member of staff where the gym was he just pointed and said over there, never taking us or guiding us. He was doing nothing just chatting with another staff member. Our biggest complaint was actually just getting coffee in the morning. Dont understand what took soooooo long to get a cup of coffee. I finished my breakfast and it still didnt arrive. I also asked for milk with coffee every time and that never arrived. We noticed a member of staff sat a lady down that was waiting for some friends, he asked her if she would like a cup of coffee while she waited she said she would love one, we watched, coffee never arrived, lady got up and left. So many staff members yet nothing gets done. Service is in the little things. This is a beautiful hotel in great area they just need to retrain staff and get coffee machines.

Dear Mrs. Synthia , First of all I would like to thank you for your choosing Sofitel Legend Santa Clara as your preference hotel in Cartagena and reporting your observations to us. We appreciate your feedback as the most valuable tool to evaluate our services and improve ourselves where needed. We are very sorry to read that your stay with us was not living up to your rightful expectations. I can assure you that we are taking the appropriate measures to address these kinds of issues. All our efforts are concentrated in preventing future occurrences. We hope to welcome you in a future visit to the city to provide you a legendary experience. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Wonderful and First Class Hotel

Customer review rating 4.8/5

Joan W. Families - 16/03/2020 Confirmed reviews ALL

Upon entering the hotel we were warmly welcomed by everyone we met. We were quite impressed that we were assigned a "butler" who took care of every desire we had--whether it was reservations for dinner, a city tour or a Spa reservation. We found an assigned butler to be very reassuring in a country where we did not speak Spanish. The pool was beautiful and a pool person was always there to find a seat and set it up with a towel for us. The Spa was first class and we utilized the massage and facial services.

Dear Mrs. Joan W, At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one. I will share your comments with all our team. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Nyc like Beautiful garden and pools

Customer review rating 4.8/5

Tracy Couples - 14/03/2020 Confirmed reviews ALL

Beautiful hotel. The rooms are a little bit small but nice and clean. We had a superior room with a great view of the pool and ocean. Breakfast buffet was nice with a free Bloody Mary bar but you can only get one order of eggs... can’t get seconds. Great location near La Cevicheria and easy 5-10 minute walk to anywhere in Walled City or Getsemani. Concierge was great with setting us up with a driving tour (recommend our guide Roque) as well as a fun sunset cruise. The only bad experience I had was I had some American friends come for the sunset happy hour at the third floor bar above the pool and they were not allowed in. I offered to pay a guest fee but the hotel has a strict no visitors rule. In hindsight it may be due to the “women for hire” issues in Cartagena... Did not eat dinner at the restaurant but had friends who did and said the food was amazing. Would go back :)

Dear Mrs. Tracy, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is a real pleasure for us to know that your experience with us was memorable. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I will share your comments with our staff, especially with our concierge team. I am sure that they will be happy to know that you enjoyed our services. We would also like to apologize for any misunderstanding presented during your stay; please rest assured that we are already taking care of it. We will be more than happy to welcome you again in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Nice location, generally fine

Customer review rating 4.8/5

Chelsea Couples - 14/03/2020 Confirmed reviews ALL

Stayed here for 4 nights. Overall it was a pleasant stay, but not sure I’d classify this hotel as 5-star. The room smelled a bit musty (there was a diffuser going when we arrived to try to cover up the scent), and the floors in the room looked pretty beat up. The gym was tiny / sweltering and the air-con in it would spit out droplets at you as you were working out. I’d say this is definitely a great spot if you’re older or travelling with a family. Wouldn’t say it’s ideal for young adults. The pool was dead quiet all day - no music (even if played softly that would have been nice for some kind of vibe) - so really seemed catered to the audiences noted above. Kind of killed the vacation vibe. The location was great though, right in the midst of old town. The staff are also very friendly and accommodating.

Dear Mrs. Chelsea , First of all I would like to thank you for your choosing Sofitel Legend Santa Clara as your preference hotel in Cartagena and reporting your observations to us. We appreciate your feedback as the most valuable tool to evaluate our services and improve ourselves where needed. We are very sorry to read that your stay with us was not living up to your rightful expectations. I can assure you that we are taking the appropriate measures to address these kinds of issues. All our efforts are concentrated in preventing future occurrences. We hope to welcome you in a future visit to the city to provide you a legendary experience. Cordially Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator
Customer review rating 4.8/5

Anonymous Friends - 11/03/2020 Confirmed reviews ALL

Amazing staff thank you to every body for the warming attitude !!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

amazing hotel, disappointing suite

Customer review rating 4.8/5

Andrea N. Couples - 09/03/2020 Confirmed reviews ALL

The hotel location, atmosphere, service, etc. were all incredible! The suite was disappointing. It looked nothing like the pictures advertised on your website. It was so dark that I could not even put make-up on or shave my legs successfully. We did not want to spend any time in the room because it felt like we were in a cave. I understand there is only one window in the room but installing more lighting would make a huge difference. We were so happy to move out of our suite and into a standard room because it meant we were able to see! I would definitely stay at the hotel again, but I would not spend the extra money for a suite.

Dear Mrs.Andrea N., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Excellent stay, well located

Customer review rating 4.8/5

Rrm Families - 09/03/2020 Confirmed reviews ALL

Our stay at the Sofitel Legend Santa Clara Cartagena was amazing! The hotel is beautiful and well located within the walled city. We traveled with our infant and parents. The staff went above and beyond to ensure our stay was perfect. From the butlers, to the doormen, the front desk staff everyone was very accommodating. The servers and guardsmen at the pool were so very helpful and friendly. We received excellent service by all. One day we were at the pool and they saw we had an inflatable for our baby and went to blow it up for us. They also brought out pool toys and always picked the best spot for us. Our room attendants were all great but Andrea went above and beyond by bringing our daughter a toy, blanket, and a hand embroidered towel with her name on it. Castro, the doorman at El Coro (the bar) was fantastic as well. He always remembered us and helped us up the steps with our stroller so we could cut through when it was really hot. He made several recommendations as well. The servers at 1621 were also great. Our waiter even brought an extra serving of the appetizer as our daughter loved it! They went above and beyond to make our dining experience enjoyable. Lastly, my mom and my visit to the spa was very relaxing. We both had facials and felt very much relaxed afterwards. Thank you for everything Santa Clara Cartagena! We will be back!

Dear. RRM, At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one. I will share your comments with all our team. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

The corona virus

Customer review rating 4.8/5

Anonymous Friends - 08/03/2020 Confirmed reviews ALL

What are Sofitel's current guidelines about the Corona Virus? During my stay when traveling now I avoid all buffets (breakfast, cocktail hours) because I notice people sneezing into their hands or touching their faces and then using serving utensils.

Dear Guest, Thank you very much for your comments. We are closely monitoring the Coronavirus outbreak. We have given guidance to our hotels to implement increased cleaning and disinfection measures to minimize risk of transmission. We hope to welcome you back in a near future! Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Well located in center of colonial city. Very nice hotel

Customer review rating 4.8/5

Anonymous Friends - 07/03/2020 Confirmed reviews ALL

Took too long to check in Nobody showed me features in the room, couldn't get lights to work Staff was not very service oriented they all seemed too busy & distracted, birdering on bruque. The pool area was extremely loud w music & partying and sound carried everywhere. I would NOT recommend this hotel

Dear Guest., Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in cartagena