Sofitel Legend Santa Clara Cartagena Hotel 5 stars

Great experience, people who attend the hotel are very nice, committed and competent : Mr. Jesus at the Jardin Restaurant was amazing whit his recommendations, the chef Mrs. Laura Fonseca was astonishing! She devoted time to ask our experience at the restaurant. Christopher at the breakfast was complete on charge of the quality and even on those moments were the restaurant was 100% full he managed to make sure that somebody attend us and gave us everything we need, Amada at the breakfast was lovely and gave us the best attention. Guys in the pool both pool safeguards and waiters were all the time attending our requests, the quality of the food and drinks were excellent as well. Juan Pablo the Events Manager dedicated some time to us and explained which are the conditions for weddings on Covid Times, since we are going to marry next May on the hotel, he is amazing as well. Marco at the Concierge was amazing he helped us in everything that we askes, coordinated our transportation and logistic very good. To sum up , the service at the hotel was FLAWLESLY!! The team of the hotel is professional, charming and devoted. Our only difficulty was related with the BOSE sound system which had not the option to connect iPhone and the guy of Facilities did not offer any kind of solution since he told us there was not devices to connect iPhone to BOSE system, this was a shame for us. Thanks a lot for your attention and the service, it was amazing!!! Diego & Estefania.

The only thing I wold mention to highlight and work on it better is the breakfast at the restaurant. Unfortunately I was unhappy with all the days. Food was not the best and waiters and hosts did not help at all my requests were not taken in consideration and did not give me the attention I needed at the time to have my breakfast. For example one day I order a Coca-Cola Zero and they didn’t have any available, I asked for a national one and also out of that too and they would just leave me like with out solutions. Then I requested napkins and never did they bring them to me until I got up to do it my self. I made my complaint but the host seemed to not care at all so I just decided not to waist my time on that. I’m doing it here so the Administration can take action on that and better the service. Another thing to mention is the parking lot of the hotel offers a space to the guests. But unfortunately I was not able to park because there was never space available.

We spent 10 nights at Santa Clara and could find no fault with the Hotel. The original building is beautiful with a magical central garden and all the modern additions offer excellent facilities including roof top bars and perfect pool with ample area to lounge and for socialising/eating. The food was delicious with good choice and beautifully presented. The measures to combat Covid were excellent and the staff were extremely diligent in protecting all the guests. Perhaps the outstanding feature of our stay was the staff. Without exception, all the staff we encountered were friendly, helpful and attentive to our needs. In fact, on most occasions they took the initiative before we even needed to ask. The service we received was excellent and the entire staff should be congratulated for creating such a totally enjoyable environment.

We always enjoy our stays at the Hotel. Which is probably one of the best hotel experiences you can have in Colombia. They have implemented a lot of biosecurity measures because of the Covid 19 pandemic. There is only one thing that I did not understand. Because of the pandemic, there was no minibar in the room, Which meant there was no corkscrew in the room. We requested one through room service. They told us it would take 15 mins. After 15 mins we received a call and were told it would take another 20 mins. So I went to the Concierge to request one and he got us one after going somewhere in the hotel to get the corkscrew. It was the only weird thing.... I don't get why you can't have a corkscrew in the room because of Covid 19 and why it would take 30 mins to find one. Aside from that EVERYTHING ELSE was PERFECT. From breakfast, to the pool, the room, the service, everything was above and beyond what you would expect.

I went to a wedding that took place in the hotel so I stayed there. Room was nice and the staff was awesome. Breakfast was a bit slow but it was good. I liked everyone's attitude, so keep it up.

Amazing how every detail is thought off and handled with the most care I ever experienced. The rooms, the atmosphere, the food in the restaurant, the kindness and care for the people with its level of service is for me unprecedented. This hotel and their whole team working there to keep this a true magical place on earth deserves to be recognized around the world as the best of the best!

The best hotel in Colombia!..

Outstanding service at this hotel! I will come back again. The food is excellent and COVID cleaning is takin very seriously. Highly recommend . Guestavo my butler in the morning was always very helpful and the entire butler staff was outstanding.

Hotel is outstanding location building etc but for a 5 star hotel service is too confusing- concierges dont talk among themselves to keep a single line of communication with guest - I had issues with poolbed reservations, booking scuba dive and boat rental since details were always vague and I had to reconfirm things many times. Poolbed reservations was really bad for the hotel standard with bad communication among parties (we had many issues despite booking confirmations). Also had a major AC leak in our bedroom that required service.

Amazing

It was an OK experience. The customer service should be a lot better for the type of hotel.

It was one of the must amazing hotel experiences ever for us at your Hotel. From the moment that we walk in to the moment that we left. The entire staff, Rudy, Gustavo at the front desk, Manuel and Oscar at the pool, Luis at the breakfast table, Ana at the Spa. The house keeping personal the Manager she was outstanding. I can go on forever with moments that made our stay one of the best ever!!!

The best place to enjoy Cartagena. All our group fell blessed to had been in Sofitel Santa Clara. Personal and very professional attention to the guests. Wonderful place , magic, colonial, .....

Love the historic venue and it's design features. Pool and garden are beautiful and enjoyable. The actual rooms and restaurant leave something to be desired.

Nice location in an old restored building, but the rooms and service were lacking for the price tag. They also got rid of the restaurant that had great reviews.