Sofitel Legend Santa Clara Cartagena Hotel 5 stars

Customer review rating 4.7/5 4,184 reviews

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Sofitel Legend Santa Clara Cartagena
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Hotel extras

  • In the heart of Cartagena

  • French style and local culture

  • Tradition and innovation

  • Personalized Service

  • Best South American hotel - Conde Nast Traveler Reader's Choice Awards 2018

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • RAFAEL NUNEZPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Beach and water sports
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29
Barrio San Diego
(STATE) BOLIVAR

cartagena
colombia

Tel: +5756504700

Fax: (+57)56503050

Check-in from 15h00

Check out up to 12h00

  • By plane

    RAFAEL NUNEZ At 2.8km / 1.74 miles - Shuttle paying

  • By helicopter

    RAFAEL NUÑES INTL AIRPORT At 2.8km / 1.74 miles

  • By car

    ANILLO VIAL At 22km / 13.67 miles

GPS :10.428294, -75.547714

Our accommodation(s)

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

CLASSIC ROOM, 1 King-Size Bed, Interior View

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe

SUPERIOR ROOM, 1 King-Size Bed, Balcony or Terrace, Pool View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: Pool side, Garden View, Courtyard View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

SUPERIOR ROOM, 2 Single Beds, Balcony or Terrace, Pool View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: Pool side, Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

DELUXE ROOM, 1 King-Size Bed, Butler Service

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: Ocean/Sea view, Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
Rooms

Our restaurants and bars

RESTAURANTE 1621

Type of cuisine: Gourmet

Former dining area of the Clarisse, the 1621 Restaurant is a place where traditional Old World cuisine fuses with ingredients from the new continent to create a multi-sensory experience that will please even the most discerning of palates.

Menu (PDF) Cocktail menu (PDF)

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CLAUSTRO

Type of cuisine: Bistronomy

El Claustro Restaurant, former dining room of the Poor Clares nuns, is today an innovative a traditional gourmet brasserie service, where you can enjoy at any moment of the day, pleasant French and local dishes fused with the best Caribbean products.

Menu (PDF) Cocktail menu (PDF)

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Found next to the hotel's swimming pool, the pool bar is the ideal place to indulge in a refreshing cocktail alongside a variety of menu options. Enjoy a unique atmosphere while basking in Cartagena's sun and its tropical climate.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CORO LOUNGE BAR

Non contractual photo

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 328

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,184 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,421 reviews

Wonderful

Customer review rating 4.7/5

Amanda Business - 18/11/2020 Confirmed reviews ALL

The best safety measures, the staff was extremely pleasant as always and the service is phenomenal.

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Incredible

Customer review rating 4.7/5

David Couples - 17/11/2020 Confirmed reviews ALL

Best hotel we have stayed at in LATAM - the staff were increíble - absolutely amazing.

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Well located

Customer review rating 4.7/5

Todd Business - 13/11/2020 Confirmed reviews ALL

Very clean. Nice pool area. Good food. ATM Didn’t work.

Dear Mr. N., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. We appreciate you took the time to share your experience and we hope to have the pleasure to welcome you again in the near future. Sincerely, Daniela Martinez Torres Guest Relations Manager

Blissful stay, legendary

Customer review rating 4.7/5

Nestor V. Solo - 10/11/2020 Confirmed reviews ALL

Amazing two nights, relaxation, did not need to go out I was always inside the Hotel.

Dear Mr. V., ¡How great to know you found everything you needed in those two nights here in Sofitel Legend Santa Clara! Thank you very much for taking the time of sharing your experience with us and for your comments regarding your arrival. I will share your feedback so we can improve our check in. We hope we can welcome you again and create a legendary experience. Sincerely, Daniela Martinez Torres Guest Relations Manager

You always exceed our expectations

Customer review rating 4.7/5

Gil C. Couples - 09/11/2020 Confirmed reviews ALL

You always exceed our expectations. It is always a pleasure staying with you guys.

Dear Mr. C., We are delighted to know that you had a "magnifique" time in the Sofitel Legend Santa Clara. It is nice that you had the opportunity to experience our legendary services. We appreciate your comments and rest assured that I will share them with our team, especially with the spa and restaurant staff. . We will be expecting you for your next visit to the magic Cartagena. Sincerely, Daniela Martinez Torres Guest Relations Manager

Great Stay

Customer review rating 4.7/5

Olah G. Couples - 08/11/2020 Confirmed reviews ALL

Everything from checking in to the food ,bartenders and customer service shown to me was excellent. I will definitely return.

Dear Mrs. G., Thank you very much for sharing your experience with us! How great to know that you enjoyed everything from the moment you arrived until your departure time. I will share with Alexis your comment, I am sure he will be very happy. We are looking forward to welcome you back! Regards, Daniela Martinez Torres Guest Relations Manager

Welcome escape from pandemic madness

Customer review rating 4.7/5

Sean Couples - 06/11/2020 Confirmed reviews ALL

Wonderful hotel with exceptional service and centrally located within Walled City

Dear Mr. D., Thank you very much for staying with us during your visit to Cartagena! We very much appreciate your comments regarding your experience at The Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Well located. Excellent customer service.

Customer review rating 4.7/5

Jhon P. Couples - 04/11/2020 Confirmed reviews ALL

Hotel was in a great location and the service was excellent. They put a great deal of effort in maintaining cleanliness and sanitation.

Dear Mr. G., Thank you for taking the time of answering our survey, we very much appreciate your comments. I am happy to read you had a great time with our bartender at Jardin our Bar & Restaurant, I will share this comment with them to encourage them to keep working as they do. Thank you also for valuing our efforts in regards to the cleaning. Our priority is your security and well-being. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Beautiful Hotel and great location!

Customer review rating 4.7/5

Leslie E. Couples - 04/11/2020 Confirmed reviews ALL

This hotel is so beautiful with lots of history! There were so many places I wanted to go in Cartagena so the location was perfect but because of the pandemic we chose to relax mostly at the hotel and loved every bit of it. The staff was so friendly, very accommodating and we were very impressed with their safety protocols. We look forward to visiting again soon!

Dear Mrs. E., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. Thank you very much for choosing us during your stay in Cartagena, we know how much you like the city and we are very happy to know that you found in us a place to relax. We look forward to welcome you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Agradable

Customer review rating 4.7/5

Julio M. Couples - 03/11/2020 Confirmed reviews ALL

Agradable y satisfactoria.

Estimado Julio M., Muchas gracias por sus comentatios positivos acerca de su pasada estadía en nuestro hotel. Nos alegra saber que fue agradable y satisfactoria. De igual manera le agradezco por los apuntes puntuales sobre el servicio de alimentos y bebidas y sobre el Wifi. He compartido sus comentarios y calificaciones con el resto del equipo para tomar acciones correctivas. Su opinion es muy importante para nosotros, por eso en cada feedback que recibimos vemos una oportunidad de mejora. Espero que podamos darle la bienvenida nuevamente. Cordialmente, Daniela Martinez Torres Guest Relations Manager

Great location but treated poorly by front desk associate

Customer review rating 4.7/5

Ariana P. Families - 27/10/2020 Confirmed reviews ALL

The Sofitel Santa Clara in Cartagena was centrally located and within walking distance of all the main sites and attractions in the Old Historic City Center of Cartagena. The view of the ocean from the hotel terrace was great and the view from our balcony was nice. Once I arrived, I was sarcastically "greeted" by Rafael. I introduced myself and knew that we had arrived early but my intention was just to leave all of our luggage and baggage at the hotel so that we can go explore the city until we were about to check in at 3:30PM. I introduced myself and said that I knew I was a bit early and his sarcastic response was, "You think?" I just laughed it off not knowing how else to react. He proceeded to tell me that the two rooms were not ready, which I expected and then I asked him if I can leave my luggage here until check in and he pointed to the entrance of the hotel and said one of those people can help me out with that. Those people that he pointed to were the most helpful "Maleteros" and hotel staff that I encountered throughout my stay. Rafael just deflected and essentially came off as though helping me store my luggage wasn't his problem and was below him. Rafael also mentioned that he was the one that sent me the email that detailed all the details regarding my stay such as check in and check out times. I acknowledged that he did send me that email. However, a few days into my stay I was told by the pool staff that I needed a reservation for a chair meanwhile, the email that Rafael sent me stated, "In addition, we remind you that, in order to guarantee the comfort of all our guests, the reservation of chairs, tables and sun beds is not allowed and they are available according to the order of arrival and availability. We appreciate not leaving your belongings on the chairs, sun beds or tables to separate a space in this area." I interpret that being as first come first serve and the pool staff member gave me some resistance but then proceeded to escort me to two beach chairs. I then went the next day and days subsequent and made my pool chair reservations but told the front desk person upon check out that NONE of these instructions were explained at check in AND the email that I was sent states the complete opposite about reservations. This stay at the Sofitel Legend in Santa Clara has been the worse stay that I've had at a Sofitel. My partner and family and I had stood in other Sofitel's all over the world and I was truly treated like a second class citizen at the Sofitel Legend Santa Clara in Cartagena. I have never experienced this before especially not at a 5-star hotel. I am Hispanic-American and look Hispanic and was treated differently compared to when I sent my partner who is White and American to deal with making reservations, asking for toilet paper, etc. I will not be recommending this hotel to my fellow peers and friends who are people of color. This hotel is good if you are White. I traveled with my parents and partner and my parents and I were not treated the same as my White partner. Ultimately, Rafael was rude and not professional on several occasions whether that was at check in, asking a question, or making a reservation for pool chairs.

Dear Mrs. P., Thank you very much for taking the time of answering our survey and for your detailed comments about your stay. We appreciate your feedback as the most valuable tool to evaluate our services and improve ourselves where needed. Thank you for your comments regarding to the location and the views that the hotel offers. I would like to offer you my sincerest apologies about everything you have mentioned in your feedback. I am sorry to read that Rafael attitude was not appropriate. As a knower of the brand, you must be aware of the type of service that is offered in any Sofitel and that we are well-known striving the most sophisticated service. However, I ask you please to take into account that English is not the first language of our employees and maybe it can suddenly give rise to misunderstandings, and I would like to make clear I am not saying this to excuse our employee. Regarding luggage assistance, please, allow me to explain you that it is a regular procedure that we do since some days likes Saturdays are very busy, our receptionists are focus on helping the next guest in line, and that’s why our bellmen team was requested to assist you. However this is not an excuse to not help someone when it is necessary. I can understand your discomfort and once more I am very sorry. I know you were coming to celebrate love with your couple and I really hope that, despite all the inconvenience presented you could enjoy your visit to the romantic Cartagena. We are already working with our staff in order for this situation won´t happen again. I hope we can have another opportunity of welcome you and your family again, for sure we will work hard to make of your stay a legendary one. Regards, Daniela Martinez Torres Guest Relations Manager

Well located inside the city

Customer review rating 4.7/5

Cesar T. Families - 22/10/2020 Confirmed reviews ALL

I believe that the hotel is really well located and have a lot of benefits as it's inside the city, however, i believe that you should improve the following: 1. Cleaning in rooms 2. Excesive time to response in restaurant. Takes a lot of time to attend. 3. Costs of restaurant should be review. Almost 70kCOP for chicken with fries and 10kCOP for a bottle of water.

Dear Cesar T., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. I will share your comments regarding the cleaning and the restaurant with our managers. I highly appreciate your observations. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Exceptional

Customer review rating 4.7/5

Maria T. C. Couples - 18/10/2020 Confirmed reviews ALL

Wonderful experience! Great ambience, comfort and professional service all the time.Definitely will come back.

Dear Mrs. C. Garces, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Best Hotel in Colombia

Customer review rating 4.7/5

Himelda M. Families - 16/10/2020 Confirmed reviews ALL

I have been staying in Santa Clara multiple times and I new it would be a safe place during the pandemia. They have done a truly remarkable effort to keep costumers safe. No ontered our roo during our 5 day stay. The restaurants are well managed, with distance among tables and excellent service. My only doubt is the pool atmosphere. It was crowded and did not feel safe.

Dear Mrs. M., Dear Mrs. M., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with Javier and the Cheff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for always trusting us. Our guest safety and wellbeing have been always our priorities, that is why we have adopted all the necessary protocols. Regarding to the pool, we have reduce the number of sun chairs and we have stablished the social distance measures dictated by the Colombian government. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela M. Torres Guest Relations Manager

Amazing experience

Customer review rating 4.7/5

Jenny Families - 15/10/2020 Confirmed reviews ALL

Staff was attentive, everything was clean and as expected. We booked through Amex Fine Hotels and Resorts and received an upgraded room, fruits, chocolates, and a cute leather pouch. Breakfast and lunch was delicious and because many restaurants were still closed we ate at the pool often.

Dear Mrs. U., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. We were very happy to welcome you and your family and friends. Thank you for booking through the Fine Hotels and Resort program. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Great hotel and service team

Customer review rating 4.7/5

Don G. Couples - 13/10/2020 Confirmed reviews ALL

Our schedule changed many times but the staff was very helpful and kind

Dear Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Wonderful hotel

Customer review rating 4.7/5

Tomas Families - 13/10/2020 Confirmed reviews ALL

We’ve been going to Sofitel Santa Clara for a long time but always in business related travels. This time we stayed with our kids and they we all loved the experience.

Estimado Sr. Restrepo, Nos alegra mucho haberlo recibido nuevamente despues de tanto tiempo y esta vez en plan familiar! Que dicha saber que usted, junto su familia, lo han disfrutado mucho esta vez. De igual forma, valoramos mucho sus observaciones sobre el servicio en nuestro restaurante, he hecho extensivos sus comentarios a nuestro gerente de alimentos y bebidas. Esperamos darle la bienvenida pronto! Cordialmente, Sincerely, Daniela Martinez Torres Guest Relations Manager

Good location , clean, Beautiful plac3

Customer review rating 4.7/5

Steffan Couples - 12/10/2020 Confirmed reviews ALL

No complains

Dear Mr. Stefan, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Amazing service, very friendly staff

Customer review rating 4.7/5

Andres F. G. B. Families - 12/10/2020 Confirmed reviews ALL

It was a beautiful time , delicious food and the most important: very well protocol for Covid.

Dear Mr. Garcia, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. We have worked hard since we closed our door in order to provide a safe and legendary experience to every guest and visitor. We highly appreciate your comments and the fact that you value our effort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager
Customer review rating 4.7/5

Christian Families - 10/10/2020 Confirmed reviews ALL

Very beautiful hotel with a large pool located in the historical district of Cartagena. Family friendly, along with friendly staff. Wonderful breakfast. Highly recommend.

Dear Mr. Christian P., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

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