Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.7/5 1,273 reviews

Sofitel Legend Santa Clara Cartagena - Image 1
Sofitel Legend Santa Clara Cartagena - Image 2
Sofitel Legend Santa Clara Cartagena - Image 3
Sofitel Legend Santa Clara Cartagena - Image 4
Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR, 0 CARTAGENA, Colombia

Description

Hotel extras

  • The hotel offers various activities, such as coffee tastings

  • Enjoy the best of French luxury in a 5-star hotel in Cartagena.

  • 45 minutes by car to Rafael Nuñez International Airport.

  • The hotel in Cartagena welcomes children and pets during your stay.

  • Take advantage of the halls for weddings and other parties.

Our accommodation(s)

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Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
0 CARTAGENA
Colombia

GPS:10.428294, -75.547714

Telephone
Fax +57 605 6503050

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,273 reviews

TripAdvisor Rating  4.7/5  3,722 reviews

Certificate of excellence 2025

Outstanding in every way

TripAdvisor rating 5.0/5

Frances_Paul TripAdvisor review

This hotel is not a regular Sofitel’ it’s a “Legend” brand, the name reflects the perfect blending of history with modern day luxury. The staff are always immaculately turned out and exude warmth, combined with a genuine desire to make your stay as near perfect as possible. As our return was over the incredibly busy Christmas and New Year period, I was keen to get all the best restaurants booked in advance. Jeremy our butler made some excellent suggestions and had everything sewn up and an itinerary awaiting our arrival. The main dining area is so charismatic, underneath grand palm trees within the grounds of the old convent. As for the breakfast – wow! the tropical fruit buffet and range of pastries needs to be photographed to be believed. Louis and Leonardo exceeded in adding so many personal touches. Fabulous pool area. There are many luxury boutique hotels in Cartagena but it’s rare to come across such a fabulous large pool and terrace. As soon as you arrive you’re greeted and escorted to the perfect position. Special mention to José and Oscar who always managed to ensure I was in the shade and my husband in the sun, returning regularly to adjust the umbrella. Then Captain Yhordys Franco and his team take over, they’re immediately on hand with the menu, cold towels, fruit skewers etc and always remembering your previous preferences. Just love their Mimosas! Summing up the experience - after the first/second stay you feel like you’ve left as a friend but after the third/fourth you most definitely leave as ‘family’. Can’t wait to go back next year

Dear Guest, Thank you for sharing such a wonderful and heartfelt review. We are truly honored by your words and delighted to know that your experience with us reflects the spirit of Sofitel Legend—where history, luxury, and heartfelt service come together. It is especially rewarding to read your recognition of our team. Jeremy, Louis, Leonardo, José, Oscar, Captain Yhordys Franco, and the entire staff will be thrilled to know they helped make your stay so memorable. Your appreciation of the dining experiences, pool service, and personalized touches perfectly captures what we strive to offer each guest. To be considered “family” by our returning guests is the greatest compliment we could receive. We cannot wait to welcome you back next year for another unforgettable stay. Warm regards, Jesús López Guest Relations

Nice stay, great city

TripAdvisor rating 4.0/5

holidaychicLondon TripAdvisor review

We arrived from the Sofitel Barú (amazing in every way) sadly it was pouring with rain for our 2 days here. Our room room had a musky smell. it was a ground floor accessible room - unsure why we were allocated this so you had to bend down to turn the shower on and the shower design is poor - water escapes into the bathroom so we had to use towels to stop the water. The bed was comfortable, room was spacious, air con worked well. We had a small terrace looking out to some plants and a walkway.. Breakfast was buffet style and had a decent variety of warm and cold stuff. The pool and pool area is lovely, the bar is really nice and has lovely staff. Some of the staff such as the pool staff and reception staff were very professional and friendly. The doormen in particular were not so… maybe the rain made them grumpy.. it’s a beautiful hotel - we enjoyed our stay here.

Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate your kind comments about our pool, bar, breakfast, and the friendliness of several members of our team. We are sorry to hear about the issues you experienced with the room, particularly the odor, shower design, and the allocation of an accessible room. Please rest assured that your comments have been shared with our maintenance and front office teams for review and improvement. We also regret that your interaction with our doormen did not meet expectations, and this has been addressed internally. We are pleased to know that overall you enjoyed your stay and found the hotel beautiful. We hope to have the opportunity to welcome you back and provide an even better experience. Kind regards, Jesús López Guest Relations Manager

El Coro bar in Sofitel Santa Clara

TripAdvisor rating 5.0/5

Brad D TripAdvisor review

We have enjoyed many wonderful cocktails and great music at our hotel bar. The service is very attentive. Julian has been delightful to talk with and has been an excellent source for drink options.

Estimado Brad D, Agradecemos sinceramente su comentario sobre su experiencia en El Coro bar. Nos complace saber que disfrutó de nuestros cócteles y la atención de nuestro personal, especialmente de Julián. Esperamos darle la bienvenida nuevamente en el futuro para seguir brindándole momentos memorables. Jesús López Gerente de Relaciones con Huéspedes

Customer review rating 2.0/5

Maria C. Solo - Confirmed reviews ALL

My room had a terrible problem with water inside the room very disgusting experience

Customer review rating 5.0/5

Rebecca L. Couples - Confirmed reviews ALL

My husband visited the hotel 26 years ago and it’s his favourite hotel in the World. He bought me on a special trip to stay with you and it was lovely. We have had a wonderful time

Dear Rebecca, Bonjour! Thank you so much for sharing your experience with us. We are truly honored that your husband has cherished our hotel for 26 years and that you chose to celebrate a special trip with us. We are delighted to hear that you both had a wonderful time and enjoyed your stay. Comments like yours motivate our team to continue providing memorable experiences for all our guests. We look forward to welcoming you again in the future and creating more unforgettable memories together. Warm regards, Jesús López Guest Relations Team

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Other web-users rate our hotel

  • 283 reviews 9.6/10 Location
  • 360 reviews 6.2/10 Room
  • 824 reviews 9.1/10 Service
  • 300 reviews 9.1/10 Food
  • 253 reviews 8.9/10 Amenities
  • 181 reviews 8.9/10 Vibe
  • 176 reviews 9.5/10 Breakfast
  • 143 reviews 4.8/10 Comfort

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