Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.8/5 1,829 reviews

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR, 0 CARTAGENA, Colombia

Hotel extras

  • In the heart of Cartagena

  • French style and local culture

  • The best option in town to make your wedding dreams come true

  • The pool, hotel icon and favorite place of our guests

  • Best South American hotel - Conde Nast Traveler Reader's Choice Awards

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
0 CARTAGENA
Colombia

GPS:10.428294, -75.547714

Telephone
Fax +57 605 6503050

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,829 reviews

TripAdvisor Rating  4.5/5  2,721 reviews

Certificate of excellence 2023

Beautiful property, wonderful staff

TripAdvisor rating 5.0/5

Krissy F TripAdvisor review

The hotel itself, especially the pool, is beautiful. But the staff really made the experience perfect. From the second we arrived, everything we needed was taken care of and the staff seemed genuinely friendly and knowledgeable about the guests. Gustavo helped arrange a wonderful boat day for us. And it’s obvious that all of staff is proud both of Cartagena and the hotel. Rooftop bar is also lovely. This was the best service I have ever experienced while traveling and would highly recommend this hotel.

Rude staff, not a five star experience

TripAdvisor rating 1.0/5

Mariana L TripAdvisor review

The hotel is beautiful, however our experience with the staff was quite unpleasant. Simple requests were met with a very “deal with it yourself” attitude and most of the time the staff wasn’t helpful at all. Not what you’d expect from a five star hotel. The worst part of the experience was with the front desk, where one of the male staff members continuously interrupted and/or actively ignored me while I was explaining a simple problem my family needed help with. It got to a point where I had to directly tell him to stop interrupting me as the entire time I was speaking to him I hadn’t been able to finish a single sentence as he either spoke over me or walked away! I’ve never experienced anything like it, specially in a place like this. I genuinely wonder if we would have been treated the same way if we were a group of men. What a shame. Would not recommend. Began the trip by highly recommending the hotel to my father who is coming at the end of the year and ended by alerting him not to stay there or even use any of their services. Do better!

The service overall was impeccable. Jesus was fabulous ensuring all our needs were met. Great Job

Customer review rating 5.0/5

Sandra Friends - Confirmed reviews ALL

The hotel is beautiful as historic. The service was wonderful and the wonderful staff ensured all our needs were met. It was truly a 5* experience. The 1621 Restaurant was also wonderful with the 10 course pairing dinner for Mother's Day. Can't wait to go back.

Great location, service

Customer review rating 5.0/5

Cat P. Friends - Confirmed reviews ALL

Nice weekend. Great service. Kind people.

Customer review rating 3.5/5

Ariel K. Couples - Confirmed reviews ALL

I have stayed at Hotel Convento Santa Clara before, in 2012 and this time I noticed that there is room for improvement in the maintenance department, rooms, furniture, bathrooms need maintenance because with use and time they deteriorate, othar than that , good experience

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Other web-users rate our hotel

  • 426 reviews 9.8/10 Location
  • 536 reviews 7.3/10 Room
  • 1,994 reviews 9.5/10 Service
  • 755 reviews 9.1/10 Food
  • 400 reviews 9/10 Amenities
  • 350 reviews 8.8/10 Vibe
  • 254 reviews 9/10 Breakfast
  • 200 reviews 9.2/10 Pool

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