Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.7/5 1,344 reviews

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Description

Hotel extras

  • The hotel offers various activities, such as coffee tastings

  • Enjoy the best of French luxury in a 5-star hotel in Cartagena.

  • 45 minutes by car to Rafael Nuñez International Airport.

  • The hotel in Cartagena welcomes children and pets during your stay.

  • Take advantage of the halls for weddings and other parties.

Our accommodation(s)

Book this hotel
Room 1

A 34 m² (365 sq ft) Superior Room on floors 1-3 of the Republican Area, with a king-size Sofitel MyBedTM and a private balcony or terrace overlooking the lush internal gardens. Shower with L'Occitane amenities, LCD TV, Bose SoundDock & Nespresso.

  • Views:

    Courtyard View or Garden View or Pool side

  • Most of the accommodation:

    Balcony or Terrace

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 34 m² / 365 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Courtyard View or Garden View or Pool side
  • Most of the accommodation: Balcony or Terrace

A 34 m² (365 sq ft) room on the 1st floor of the Republican Area features two twin Sofitel MyBedTM beds and a private balcony or terrace overlooking the lush internal gardens. Shower with L'Occitane amenities, LCD TV, Bose SoundDock, Nespresso machine

  • Views:

    Garden View or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

A 34 m² (365 sq ft) Superior Room, located on floors 2-4 of the Republican Area, features a king-size Sofitel MyBedTM and a private balcony overlooking our magnificent pool. Shower with L'Occitane amenities, LCD TV, Bose SoundDock & Nespresso machine.

  • Views:

    Pool side

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

King size bed(s) x1

A 34 m² (365 sq ft) Superior Room, located on floors 2-4 of the Republican Area, features two twin Sofitel MyBedTM and a private balcony overlooking our magnificent pool. Shower with L'Occitane amenities, LCD TV, Bose SoundDock & Nespresso machine.

  • Views:

    Pool side

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Located on the 5th Floor of the Republicana Area, Balcony overlooking Pool or Sea, Sofitel MyBed, Shower, HD TV, L´Occitane bathroom amenities, Bose SoundDock, Nespresso Coffee Machine, Butler Service.

  • Views:

    Ocean/Sea view or Sea side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

JUNIOR SUITE - King size bed, Living Room, High Floor, Balcony with Ocean View, Majordome

In 2 areas of 5th Floor (Republicana Area), with high ceilings, shower, balcony, sea & pool view, L´Occitane products, HD TV, Bose SoundDock, Sofitel MyBed, Nespresso Coffee Machine, Butler Service.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

DUPLEX SUITE, 1 King Size Bed, In the Colonial Zone, Butler Service

Renovated 70 m² Duplex Suite in 17th century colonial area, view of historic center. Shower, Bose® SoundDock® + Home Theater, L´Occitane products, LCD TV, Sofitel "MyBed", pillow menu, WIFI & butler.

  • Views:

    Courtyard View or Garden View or Historic side view

  • Most of the accommodation:

    Duplex

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

GRAU SUITE - 1 king size bed, terrace w/ sea view, butler service

01 Suite on two levels with a large bathroom, social area, terrace overlooking the Caribbean Sea. L´Occitane products, tub and shower. Each space has sculptures, paintings, books and photographs of the master's life. Includes transfer.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony or Duplex

Max. number of persons
4
Area
From 73 m² / 785 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

SPA SUITE, 1 King Size Bed, Terrace with Jacuzzi, Distributed in Two Levels, Mayordome

Living Room, Vertical Garden, Terrace with Jacuzzi, Sofitel MyBed, spacious bathroom, Whirlpool Bath for 2, L´Occitane products, Butler Service.

  • Most of the accommodation:

    Corner Room or Duplex

Max. number of persons
4
Area
From 73 m² / 785 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

LEGEND SUITE, 1 King Size Bed, High Floor with Ocean View, Mayordome Service

Renovated. Jr. Suite, 785 sq. ft., 5th floor, Republican area overlooking the sea. Tub & shower, Bose equipment, L´Occitane products, LCD TV, Sofitel "MyBed", WIFI, transfer in private vehicle, VIP treatment & butler.

  • Views:

    Ocean/Sea view or Sea side

Max. number of persons
4
Area
From 73 m² / 785 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

Imperial Amaral Suite: sea-view terrace, Jacuzzi, king-size bed, butler

Renovated Imperial Suite, 216m² / 2325 Sq. Ft, 5th floor with sea view. Deck & jacuzzi, Bose® equipment, L´Occitane products, LCD TV, "MyBed" Sofitel, WIFI, transfer in private vehicle, VIP treatment & butler.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Corner Room or Terrace

Max. number of persons
3
Area
From 216 m² / 2325 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

FERNANDO BOTERO PRESIDENTIAL SUITE - KING SIZE BED, COLONIAL AREA, BUTLER

Renov. Presidential Suite, 1580 sq. ft, 3rd floor, colonial section, overlooking the pool. Tub & shower, Bose equipment, L´Occitane products, LCD TV, Sofitel MyBed, WIFI, private transfer, VIP treatment & butler.

  • Views:

    City View or Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 147 m² / 1582 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
0 CARTAGENA
Colombia

GPS:10.428294, -75.547714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • CTG Additional charge
  • RAFAEL NUNEZ Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 160 rooms
  • One room for people with reduced mobility
  • 125 family rooms
  • 20 connecting rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

3 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service
  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer
  • Stroller available

Well-being

Iconic pool

  • Outside
  • On site

Fitness Center

  • On site
  • Hammam
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Solarium / UV
  • On site
  • Indoor parking
  • Private
  • 20 parking spaces
  • Max Limited Height: 2.4 m / 7.874 ft
  • Parking for a week

Jardín Santa Clara is an ideal warm space to experience new sensations of freshness, tranquility and security. Enjoy our gastronomic/beverage offering with a sustainable, healthy and accessible concept.

EL CORO LOUNGE BAR

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Bar Type
BAR
Capacity
60
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Musical Entertainment

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

BOTIKA BAR

Botika is an outdoor bar with a panoramic view over the Caribbean Sea, where glamour blends with fun: clarified cocktails, soft drinks, hookahs, jacuzzi. BBQ and live music.

Bar Type
Bar-Rendez-Vous
Capacity
50
Accessibility
Accessible service
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Botika is an outdoor bar with a panoramic view over the Caribbean Sea, where glamour blends with fun: clarified cocktails, soft drinks, hookahs, jacuzzi. BBQ and live music.

Nestled within Sofitel Legend Santa Clara, our iconic pool is a tranquil oasis surrounded by Cartagena's historic architecture and lush gardens. Every swim and every quiet moment become part of a timeless luxury escape.

Whether you seek an energizing start to the day or a moment to reconnect through movement, Sofitel Fitness offers a designed space to support your personal well-being throughout your stay.

Every journey deserves a moment to pause. Inspired by French elegance and the timeless charm of Cartagena, Sofitel Spa invites you to awaken your senses and rediscover well-being through thoughtfully curated experiences.

Book

We take care of everything for your dreamed-of wedding day, right up to the minutest detail. We turn your dream into a reality filled with romance against a magical backdrop, such as the Capilla del Convento chapel and French-style function rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,344 reviews

Customer review rating 5.0/5

Douglas C. Families - Confirmed reviews ALL

Dear Douglas C., Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that you appreciated our hospitality and the efforts of our team. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Ricardo A. P. Business - Confirmed reviews ALL

Dear Ricardo A. P., Thank you very much for your kind words and for taking the time to share your experience at Sofitel Legend Santa Clara Cartagena. It was truly a pleasure to welcome you back and to have the opportunity to make your stay special once again. I am especially grateful for your recognition of our team. It means a great deal to know that the personalized attention and care we strive to provide made you feel remembered and at home. We look forward to welcoming you back to Cartagena and creating many more memorable moments with you. Warm regards, Jesús López Guest Relations Manager Sofitel Legend Santa Clara Cartagena

Customer review rating 4.0/5

Paul F. Business - Confirmed reviews ALL

Dear Paul F., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our beautiful property, the exceptional service, and the fantastic dining experience. Your feedback about the comfort of our beds and pillows is greatly appreciated. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Don P. L. Couples - Confirmed reviews ALL

Dear Don P. L., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our central location as well as the exemplary service provided by our Guest Services Butler team. We look forward to welcoming you back to Sofitel Legend Santa Clara Cartagena soon. Jesús López Guest Relations Manager

Customer review rating 3.0/5

Niccolo D. R. Couples - Confirmed reviews ALL

Dear Niccolo D. R., Thank you for sharing your thoughts regarding your recent stay at Sofitel Legend Santa Clara Cartagena. While I am pleased to hear that our staff made a positive impression and that the history tour with Jason was a highlight of your visit, I regret to learn that certain aspects of our property did not meet your expectations. We appreciate your feedback regarding the gym and the room accommodations. Your comments about the need for updating and attention to detail are valuable as they help us in our ongoing efforts to enhance guest experiences. I understand that freshness and the serving temperature of dining options are critical for your enjoyment, and your observations regarding the buffet have been duly noted. We strive to provide a luxurious experience that aligns with our five-star rating, and your insights will assist us in addressing areas that require improvement. Thank you once again for your candid feedback. Sincerely, Jesús López Guest Relations Manager

Dear Douglas C., Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that you appreciated our hospitality and the efforts of our team. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Ricardo A. P. Business - Confirmed reviews ALL

Every single employee was amazing, Jesus Lopez is out of this world. The guy recognize me from my past visit and take personal all the details in my stay.

Dear Ricardo A. P., Thank you very much for your kind words and for taking the time to share your experience at Sofitel Legend Santa Clara Cartagena. It was truly a pleasure to welcome you back and to have the opportunity to make your stay special once again. I am especially grateful for your recognition of our team. It means a great deal to know that the personalized attention and care we strive to provide made you feel remembered and at home. We look forward to welcoming you back to Cartagena and creating many more memorable moments with you. Warm regards, Jesús López Guest Relations Manager Sofitel Legend Santa Clara Cartagena

Customer review rating 4.0/5

Paul F. Business - Confirmed reviews ALL

I have stayed many times. The service is perfect! Food fantastic. Great bed and pillows!!

Dear Paul F., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our beautiful property, the exceptional service, and the fantastic dining experience. Your feedback about the comfort of our beds and pillows is greatly appreciated. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Don P. L. Couples - Confirmed reviews ALL

Amazing stay. Loved that it was in the middle of everything. The staff especially the Guest Services Butler team were so on point! Thanks to them!

Dear Don P. L., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our central location as well as the exemplary service provided by our Guest Services Butler team. We look forward to welcoming you back to Sofitel Legend Santa Clara Cartagena soon. Jesús López Guest Relations Manager

Customer review rating 3.0/5

Niccolo D. R. Couples - Confirmed reviews ALL

I want to start with the people, because they are truly exceptional. Every staff member we met was warm, attentive and genuinely seemed to care about our stay. The hotel history tour with Jason was a real highlight: he was engaging and knowledgeable, and he made us appreciate the building's story even more. The service is without question the best part of this hotel and the main reason it still feels special. That said, the property itself is not living up to its five stars or its price. The gym was horrendous: extremely small, outdated and honestly unacceptable for a five-star hotel at this price in 2026. Our bathroom was also extremely small and outdated; as a couple traveling together, there simply was not enough space for anything. The room style felt dated and tired rather than classy, and at times the stay felt more like a three-star hotel than a Sofitel. This is a historic building with so much potential, but it needs serious updating to match the rates and the stars on the door. One practical note: a 10% tip on the stay is expected. It was disclosed upfront with our reservation, so it was not a surprise, and we were glad to know in advance. Worth keeping in mind when budgeting. On dining: the buffet was okay, but the pastries did not feel as fresh as at other five-star hotels, where they are usually served warm. For us, serving temperature and freshness are exactly the details that separate a four-star from a five-star experience, so this stood out. And I have to say it plainly: this hotel is very expensive for the lack of attention to detail. The infrastructure is tired, the rooms need real care, and even the breakfast misses the small things, like pastries that should be served warm. At these prices I expect the details to be handled, and too often they were not.

Dear Niccolo D. R., Thank you for sharing your thoughts regarding your recent stay at Sofitel Legend Santa Clara Cartagena. While I am pleased to hear that our staff made a positive impression and that the history tour with Jason was a highlight of your visit, I regret to learn that certain aspects of our property did not meet your expectations. We appreciate your feedback regarding the gym and the room accommodations. Your comments about the need for updating and attention to detail are valuable as they help us in our ongoing efforts to enhance guest experiences. I understand that freshness and the serving temperature of dining options are critical for your enjoyment, and your observations regarding the buffet have been duly noted. We strive to provide a luxurious experience that aligns with our five-star rating, and your insights will assist us in addressing areas that require improvement. Thank you once again for your candid feedback. Sincerely, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Brian D. S. Couples - Confirmed reviews ALL

We could not have been more pleased with our stay. From the pre-arrival communication, to the service at check-in, to the room, to the staff, to dining. Wow. First class and incredible hospitality at every step. By the time we left, we felt like we knew every staff member and them us. We'll be back!

Dear Brian D. S., Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that our team's service and hospitality exceeded your expectations. It is our goal to create memorable experiences, and we are delighted that you felt at home during your visit. We look forward to welcoming you back for another exceptional stay. Warm regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Jeremy A. Couples - Confirmed reviews ALL

Amazing Hotel, amazin service, great location,

Dear Jeremy A., Thank you for your kind words regarding your recent stay at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you enjoyed our service and location. Your positive feedback motivates us to continue providing exceptional experiences. Sincerely, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Claudia P. Couples - Confirmed reviews ALL

We enjoyed our stay. This is your 4th time visiting and it never disappoints. The staff was very attentive and went the extra mile to make a very happy stay. The facilities are very good with a very relaxing and enjoyable pool . The restaurant and bars were very nice, tasty and ample breakfast. Service was the best in our rooms as well with turn up beds 2 times a day and excellent cleanliness. Overall, a excellent choice. We will come back as soon as possible!

Dear Claudia P., Thank you for sharing your delightful experience at Sofitel Legend Santa Clara Cartagena. We are thrilled to learn that your fourth visit met your expectations and that our attentive staff contributed to your enjoyable stay. It is gratifying to hear that you appreciated our facilities, including the relaxing pool and the quality of our restaurant and bars. We take pride in maintaining high standards of cleanliness and service, and your kind words about the turn-down service are greatly appreciated. We look forward to welcoming you back soon for another memorable experience. Sincerely, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Farrukh S. Couples - Confirmed reviews ALL

Beautiful property. Amazing staff. Fantastic location.

Dear Farrukh S., Thank you for your kind words regarding our property, staff, and location. We are delighted to hear that you had a positive experience and appreciate your feedback. We look forward to welcoming you back in the future. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Emily R. Couples - Confirmed reviews ALL

Beautiful hotel, great staff

Dear Emily R., Thank you for your kind words regarding our beautiful hotel and dedicated staff. We are thrilled to hear that you had a lovely experience with us and appreciate your feedback. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Ben B. Couples - Confirmed reviews ALL

The Sofitel is a beautiful property located in the walled city of Cartagena, which makes it very easy to enjoy the beauty of the area just by stepping outside. You're only blocks away from great shops, bars, and restaurants. The staff is excellent, polite, and attentive. 10/10 would recommend.

Dear Ben B., Thank you for your wonderful feedback regarding your stay at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you appreciated our beautiful property and its prime location within the walled city. It is also gratifying to know that our staff made a positive impression with their attentiveness and politeness. Your recommendation means a lot to us, and we hope to welcome you back in the future. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Stephanie S. Couples - Confirmed reviews ALL

The staff was so helpful and accomodating. They went out of their way to ensure my dietary restriction was documented and they had the kitchen prepare special meals for me at breakfast. The pool is beautiful and the rooms are perfect.

Dear Stephanie S., Thank you for your generous feedback. We are delighted to learn that our team was attentive to your dietary needs and that you enjoyed our beautiful pool and accommodations. Your satisfaction is our priority, and we hope to welcome you back soon. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Diego P. J. Friends - Confirmed reviews ALL

From day one 'till the end of our stay, everything was just great

Dear Diego P. J., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your experience from start to finish. Your satisfaction is our utmost priority, and we look forward to welcoming you back soon. Jesús López Guest Relations Manager

Customer review rating 4.5/5

Leonardo R. A. Business - Confirmed reviews ALL

I had an excellent stay and was extremely satisfied with the overall experience. The staff provided outstanding service from the moment I arrived, always being friendly, professional, and attentive to every detail. Their hospitality truly made me feel welcome and well cared for throughout my stay. The facilities were clean, comfortable, and well maintained, and everything exceeded my expectations. The level of customer service was exceptional and was undoubtedly the highlight of my visit. The only minor inconvenience was that the reception area was quite warm at times, which made waiting there a little uncomfortable. However, this was a very small issue compared to the excellent experience overall. I would gladly stay here again and highly recommend this hotel to anyone looking for great service and a comfortable stay

Dear Leonardo R. A., Thank you for taking the time to share your positive experience at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that our staff's hospitality and attentiveness contributed to your outstanding stay. It is always our goal to provide a welcoming atmosphere and exceptional customer service, and your feedback reaffirms our commitment to excellence. We appreciate your comments regarding the temperature in the reception area. Your insights are valuable to us, and we will take them into consideration as we continue to enhance our guests' experiences. We are pleased to know that this minor inconvenience did not overshadow your overall satisfaction with your visit. Thank you for your kind recommendation. We look forward to welcoming you back in the future for another wonderful stay. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Karen A. Business - Confirmed reviews ALL

We loved the professional and friendly staff. Great job!

Dear Karen A., Thank you for your kind words regarding our customer service and the professionalism of our staff. We are delighted to hear that you felt safe and well cared for during your stay. Your feedback is invaluable to us. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Victor M. A. Families - Confirmed reviews ALL

the service was excellent and all of the people serving us were always happy to help.

Dear Victor M. A., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our service excellent and our staff helpful. It is our aim to provide a comfortable and enjoyable experience for all guests. Jesús López Guest Relations Manager

Customer review rating 4.5/5

Simeon C. Families - Confirmed reviews ALL

Enchanting breakfast, very comfortable beds. However, the fitness facility is sparse and small and the drinks were a bit pricey.

Dear Simeon C., Thank you for your kind words regarding the elegance of our hotel and the quality of our breakfast and bedding. We appreciate your feedback about the fitness facility and drink pricing, which will be taken into consideration as we continually strive to enhance our guest experience. Jesús López Guest Relations Manager

Customer review rating 4.5/5

Luz J. P. Families - Confirmed reviews ALL

Excelente personal

Estimada Luz J. P., Agradecemos sinceramente sus amables palabras sobre nuestro personal. Nos alegra saber que su experiencia fue maravillosa. Siempre trabajamos para ofrecer un servicio excepcional y su reconocimiento es muy valioso para nosotros. Atentamente, Jesús López Gerente de Relaciones con los Huéspedes

Customer review rating 5.0/5

Leonardo V. R. Families - Confirmed reviews ALL

A Caribbean gem full of history

Dear Leonardo V. R., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel to be a Caribbean gem rich in history. Your appreciation means a great deal to our team. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Kamita D. T. Families - Confirmed reviews ALL

We truly enjoyed our stay. It was amazing the customer service was awesome. Absolutely beautiful hotel.

Dear Kamita D. T., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel beautiful and experienced exceptional customer service. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Jesús López Guest Relations Manager

Other web-users rate our hotel

  • 347 reviews 9.6/10 Location
  • 424 reviews 6.4/10 Room
  • 1,151 reviews 9/10 Service
  • 393 reviews 8.6/10 Food
  • 318 reviews 8.2/10 Amenities
  • 243 reviews 8.9/10 Breakfast
  • 162 reviews 9/10 Pool
  • 153 reviews 5.4/10 Comfort

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