Sofitel Legend Santa Clara Cartagena Hotel 5 stars

Customer review rating (ALL Rating) 4.8/5 4,965 reviews

ALLSAFE approved hotel

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Sofitel Legend Santa Clara Cartagena
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+ 23 Services

Hotel extras

  • In the heart of Cartagena

  • French style and local culture

  • The best option in town to make your wedding dreams come true

  • The pool, hotel icon and favorite place of our guests

  • Best South American hotel - Conde Nast Traveler Reader's Choice Awards 2018

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29
Barrio San Diego
(STATE) BOLIVAR
 cartagena
colombia

Fax: (+57)6056503050

Check-in from 15h00

Check out up to 12h00

  • By plane

    RAFAEL NUNEZ At 2.8km / 1.74 miles - Shuttle paying

  • By helicopter

    RAFAEL NUÑES INTL AIRPORT At 2.8km / 1.74 miles

  • By car

    ANILLO VIAL At 22km / 13.67 miles

GPS:10.428294, -75.547714

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 328

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

4,965 reviews

TripAdvisor Rating 4.5/5

2,498 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

luxurious pool stay

Customer review rating 5.0/5

Kelly Couples - 12/01/2022 Confirmed reviews ALL

great vibe

Dear Mrs. M., Thank you very much for your comments and rating after you recent stay with us. We appreciate your impressions and we hope you come back soon to Cartagena and you visit us again. Sincerely, Daniela Martinez Guest Relations Manager

room wasnt available until 18:00

Customer review rating 2.0/5

Anonymous Friends - 12/01/2022 Confirmed reviews ALL

Besides the pleasant stay, my room wasnt ready until 18:00. i cant give Sofitel Legend a better pontuation due to fact that we had less than 48 hours at the hotel, and the other things ended up being affected by this incident. as excuses, were me offered a 50% descount on my first night reservation, that i think is fair and im looking forward it soon. i had to keep going to the front desk so many times, considering that i arrived at 14:00 o´clock, that made me someone insistent, wich i am not, and i dont like to be. the other things were fine.

Beautiful resort with excellent service

Customer review rating 5.0/5

Anonymous Families - 11/01/2022 Confirmed reviews ALL

We spent two nights at the Sofitel and enjoyed every minute of it. The service was top notch as was the food and bar. The pool area is beautiful and well staffed/serviced. We also used the spa and had a wonderful experience.

Dear Mrs. S., We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Sincerely, Daniela Martinez Torres Guest Relations Manager

Outstanding property

Customer review rating 4.5/5

John W. Friends - 11/01/2022 Confirmed reviews ALL

During a five-night stay I encountered only high-quality, caring personnel and excellent amenities. Full marks especially go to the breakfast buffet, but also to mattress quality and overall sense of comfort.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Overpriced

Customer review rating 2.0/5

Jacinto L. Families - 10/01/2022 Confirmed reviews ALL

Completely overpriced in all aspects

Excellent Stay and Location

Customer review rating 4.5/5

Michel Families - 10/01/2022 Confirmed reviews ALL

Rooms were spacious and clean. Housekeeping service was impeccable. Location was extremely good. Many excellent restaurants around the area. Concierge was helpful and accommodating.

Dear Mr. Pierre , We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our ambassadors, especially our Housekeeping and Concierge team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager
Customer review rating 5.0/5

Anonymous Friends - 10/01/2022 Confirmed reviews ALL

wonderful hotel, good food and great service

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with our food and beverage team, who strives to offer the best service to our visitors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Disappointed

TripAdvisor rating 4.0/5

paulH7012KY 07/01/2022 TripAdvisor review

We have stayed at the Santa Clara many times and decided to stay here when we were married on New Year's Eve. After the ceremony we attended the Santa Clara New Year's Eve party with a small group of wedding guests. The dinner was nice. The hotel was decorated very well. The band was terrible. We heard many complaints. Also, we were disappointed that the hotel made us and our wedding guests feel less than welcome at the party. It was as if they resented a wedding party being at their New Year's Eve party. For example, after the wedding ceremony we went to the outside bar for a cocktail hour before dinner. The staff would not serve us champagne to make a toast because our son (7) was with us. A member of the family had to leave with our son before they would serve us even though we had been to the outside bar with him many times before. Very disappointing. Also, none of the staff went out of their way to acknowledge that we had just been married. There were no congratulations whatsoever. We paid top dollar to stay at the hotel and attend the New Year's Eve party. We are platinum members of Accor. You would think that would warrant some courtesy but it didn't. So while this is a beautiful hotel and we normally enjoy staying here this time was disappointing and will give us pause before we decide to return. There are many other fine hotels in Cartagena.

Dear Mr. Paul, Happy New Year and Congratulations on your Wedding! Thank you for always preferring Sofitel Legend Santa Clara during your visits to Cartagena and for choosing us to celebrate such a special moment as your wedding day on New Year’s. We highly appreciate your loyalty to The Santa Clara and to Accor, and your comments about the hotel and the New year’s eve event. Since the moment you said you wanted to celebrate this special moment we save the tables needed for that day, and even though they were many changes in your agenda we were very flexible, since you we consider you part of the family, being able to make the adjustments necessaries in order for you to celebrate your wedding on that day. Regarding to the situation presented at Botika Bar, since this area, although it belongs to the hotel, is registered as a bar and, the entrance of minors is restricted as established by the national government. I apologize if this has caused you any inconvenience. I am sorry you didn’t feel the recognition and that we couldn’t celebrate your wedding, New Years Eve event at the hotel is one of the biggest event we host around the year, welcoming not only guest of the hotel but also external people attending this event with very high expectations. Out hotel is very well known for wedding celebrations and it is because our wedding team dedicate themselves to this specific event. We hope to have the opportunity of welcoming you back soon and create for you the 007 experience you have always experienced at the Santa Clara. We appreciate your observations and I will share them with the rest of the team. Sincerely, Daniela Martinez Guest Relations Manager

Another Wonderful Stay

Customer review rating 5.0/5

Pat Couples - 05/01/2022 Confirmed reviews ALL

Another great stay... Hotel was very busy but overall the service was excellent and everyone was friendly like always. Food, rooms, service, pool was all excellent. Thanks again

Dear Mr. P., Thank you very much for your nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Sincerely, Daniela Martinez Guest Relations Manager

Great memories ..outstanding Hotel !!

TripAdvisor rating 4.0/5

vladoduke Family - 05/01/2022 TripAdvisor review

Nice place to stay ! I Recomend it . Santa Clara is the best hotel in Cartagena . Location is the best close to the muralla and downtown . Safe and nice waking distance from everywhere . Price is expensive but your money worth !!!

Dear vladoduke, Thank you very much for your comments about your most recent experience at The Sofitel Legend Santa Clara. We highly value you consider us the best hotel in Cartagena and the fact that you recommend us to the rest of the users of this platform. At The Santa Clara we strive to provide a superior service to our guests and to create a memorable experience for each of you. Regarding the prices, I would like you to rest sure that we are in line with our product and market. We hope to have the opportunity of welcoming you again. Happy New Year! Sincerely, Daniela Martinez Guest Relations Manager

Good Stay

Customer review rating 3.5/5

Sydney Couples - 04/01/2022 Confirmed reviews ALL

We booked this room last minute we needed a night in Cartagena before flying home. I think they cleaned the room relatively quick. There was tissue paper crumbled on the floor inside of the closet that did not belong to us. Besides this everything else was wonderful. I think your staff needs to be careful especially right now with covid everything needs to be properly cleaned and sanitized. If I was not so exhausted I would have requested another room be issued.

Dear Mrs. Staruss, Thank you very much for preferring us while in Cartagena and for sharing your experience with us. I apologize for the inconvenience presented with the cleaning service of your room. We are trusted for being a company that not only deliver memorable experiences to our guests but with very strict protocols for the cleaning service and being audited by Bureau Veritas in order to guarantee safety to our guest, which is one our priorities. I have shared your comments with our housekeeping manager and we will take the proper measures in order for this situation won’t happen again. Our Housekeeping staff is constantly trained to deliver under our standards to every guest. Regarding to the estimated time of arrival which is asked during your reservation, I would like to inform you that for us is very important to know this information, even though, our check in is at 3 pm, knowing your arrival time helps us to prepare the first room available if you arrive to the hotel before check in time. We highly appreciate your observations, since it gives us the opportunity to improve our services. Sincerely, Daniela Martinez Torres Guest Relations Manager

Well located; good stay; concierge, pool staff and door staff very friendly and helpful

Customer review rating 4.5/5

Sandra G. Families - 30/12/2021 Confirmed reviews ALL

Awesome experience. Concierge staff was extremely helpful and planned dinners and excursions. Door staff was extremely helpful organizing transportation. Pool staff was very attentive. Only negative was that I had difficulty regulating temperature overnight given the thick blankets provided.

Dear Mrs . G., I t is a real pleasure to read your comments after your stay with us. At Sofitel we strive to provide a superior service to every guests and this is why we keep working to improve our guests’ experiences. I will share your impressions with our staff. They will be very happy to consider your comments and take them as a motivation to develop our services. On the other hand, We sincerely regret and present our apologies for the inconvenience you had during your stay. We hope you give us the honor to serve you again in the near future Sincerely, Daniela Martinez Torres Guest Relations Manager

Great stay!

Customer review rating 5.0/5

Luis D. M. R. Families - 29/12/2021 Confirmed reviews ALL

Above and beyond our expectations !

Dear Mrs. R. & Mr .Diaz, We would like to thank you for sharing your impressions about your visit to the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena. Sincerely, Daniela Martinez Torres Guest Relations Manager

Great!

Customer review rating 4.5/5

John G. Families - 28/12/2021 Confirmed reviews ALL

Four nights over Christmas. Great service, food, and atmosphere!

Dear Mr. G., Thank you very much for your nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Sincerely, Daniela Martinez Guest Relations Manager Sincerely, Daniela Martinez Torres Guest Relations Manager

Top class pleasure

Customer review rating 5.0/5

Gary L. Families - 27/12/2021 Confirmed reviews ALL

Your hotel is very warm very friendly and the staff I couldn’t say more about them. All they wanted to do was help me. They always had a smile. The place was clean and the food was good. I couldn’t ask for more.

Dear Mr. Wayne, Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share it with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind review is highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again. Warm Regards, Daniela Martinez Torres Guest Relations Manager
Customer review rating 5.0/5

Felipe G. Families - 26/12/2021 Confirmed reviews ALL

I feel at Home, people makes us feel that way

Dear Mr. G., Thank you very much for your comments after you recent stay with us. We appreciate your impressions and we hope you come back soon to Cartagena and you visit us again. Sincerely, Daniela Martinez Guest Relations Manager

Best place to stay in Cartagena, hands down!

Customer review rating 4.5/5

Alex K. Friends - 26/12/2021 Confirmed reviews ALL

I had the wonderful pleasure of staying at the Sofitel Santa Clara in December of 2021 for the wedding of a close friend. From the moment we set foot at the Santa Clara, we were greeted by a beautiful garden a great smiles and comfort. The hotel is beautiful, at the center of the entire area of where you'd probably be walking around, and close to the best food and fun locations in the city. I can't wait to come back to the Santa Clara soon and explore even more of what Cartagena has to offer!

Dear Mrs. S., We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us was memorable and we thank you for your interest in returning. We would be delighted to welcome you again. Thank you for your review and we look forward your next visit to Cartagena. Sincerely, Daniela Martinez Torres Guest Relations Manager

Good stay

Customer review rating 4.5/5

Maria C. S. Couples - 24/12/2021 Confirmed reviews ALL

Service was great and the room very comfortable

Dear Mrs. S., Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share it with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind review is highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again! Sincerely, Daniela Martinez Torres Guest Relations Manager

Amazing Stay at Sofitel Santa Clara

Customer review rating 5.0/5

Jackie C. Couples - 23/12/2021 Confirmed reviews ALL

My 5-day, 4-night stat at your hotel was absolutely amazing! I already can't wait to return. It was a dream!

Dear Mr. T., We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us was memorable and we thank you for your interest in returning. We would be delighted to welcome you again! Sincerely, Daniela Martinez Torres Guest Relations Manager

Awesome Experience

TripAdvisor rating 5.0/5

P5267GVmarkm 06/10/2021 TripAdvisor review

Wow! Great Experience! Highly Recommended! Every aspect was perfect! Staff is amazing! Location is perfect. Property is immaculate. View is awesome. Will definitely return and highly recommend for others.

Dear Guest, It is a real honor for us to read such a nice review about your stay with us. Thank you very much for sharing your experience and for choosing us during your visit to Cartagena. We are delighted to know that you had an Awesome experience. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We highly appreciate your nice comments, your kind review is highly motivating as it is our priority to to exceed our customer’s expectations. We will be more than happy to welcome you again in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

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