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Sofitel Legend Santa Clara Cartagena Hotel 5 stars

Customer review rating 4.8/5 4,131 reviews

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Sofitel Legend Santa Clara Cartagena
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+ 27 Services
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Hotel extras

  • In the heart of Cartagena

  • French style and local culture

  • Tradition and innovation

  • Personalized Service

  • Best South American hotel - Conde Nast Traveler Reader's Choice Awards 2018

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • RAFAEL NUNEZPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Beach and water sports
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29
Barrio San Diego
(STATE) BOLIVAR

cartagena
colombia

Tel: +5756504700

Fax: (+57)56503050

Check-in from 15h00

Check out up to 12h00

  • By plane

    RAFAEL NUNEZ At 2.8km / 1.74 miles - Shuttle paying

  • By helicopter

    RAFAEL NUÑES INTL AIRPORT At 2.8km / 1.74 miles

  • By car

    ANILLO VIAL At 22km / 13.67 miles

GPS :10.428294, -75.547714

Our accommodation(s)

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

CLASSIC ROOM, 1 King-Size Bed, Interior View

Accessible room
  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe

SUPERIOR ROOM, 1 King-Size Bed, Balcony or Terrace, Pool View

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Views: Pool side, Garden View, Courtyard View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

SUPERIOR ROOM, 2 Single Beds, Balcony or Terrace, Pool View

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Views: Pool side, Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe

DELUXE ROOM, 1 King-Size Bed, Butler Service

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Views: Ocean/Sea view, Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
Rooms

Our restaurants and bars

RESTAURANTE 1621

Type of cuisine: Gourmet

Former dining area of the Clarisse, the 1621 Restaurant is a place where traditional Old World cuisine fuses with ingredients from the new continent to create a multi-sensory experience that will please even the most discerning of palates.

Menu (PDF) Cocktail menu (PDF)

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CLAUSTRO

Type of cuisine: Bistronomy

El Claustro Restaurant, former dining room of the Poor Clares nuns, is today an innovative a traditional gourmet brasserie service, where you can enjoy at any moment of the day, pleasant French and local dishes fused with the best Caribbean products.

Menu (PDF) Cocktail menu (PDF)

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Found next to the hotel's swimming pool, the pool bar is the ideal place to indulge in a refreshing cocktail alongside a variety of menu options. Enjoy a unique atmosphere while basking in Cartagena's sun and its tropical climate.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL CORO LOUNGE BAR

Non contractual photo

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 328 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

4,131 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,417 reviews

Best Hotel in Colombia

Customer review rating 4.8/5

Himelda M. Families - 16/10/2020 Confirmed reviews ALL

I have been staying in Santa Clara multiple times and I new it would be a safe place during the pandemia. They have done a truly remarkable effort to keep costumers safe. No ontered our roo during our 5 day stay. The restaurants are well managed, with distance among tables and excellent service. My only doubt is the pool atmosphere. It was crowded and did not feel safe.

Dear Mrs. M., Dear Mrs. M., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with Javier and the Cheff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for always trusting us. Our guest safety and wellbeing have been always our priorities, that is why we have adopted all the necessary protocols. Regarding to the pool, we have reduce the number of sun chairs and we have stablished the social distance measures dictated by the Colombian government. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela M. Torres Guest Relations Manager

Amazing experience

Customer review rating 4.8/5

Jenny Families - 15/10/2020 Confirmed reviews ALL

Staff was attentive, everything was clean and as expected. We booked through Amex Fine Hotels and Resorts and received an upgraded room, fruits, chocolates, and a cute leather pouch. Breakfast and lunch was delicious and because many restaurants were still closed we ate at the pool often.

Dear Mrs. U., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. We were very happy to welcome you and your family and friends. Thank you for booking through the Fine Hotels and Resort program. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Great hotel and service team

Customer review rating 4.8/5

Don G. Couples - 13/10/2020 Confirmed reviews ALL

Our schedule changed many times but the staff was very helpful and kind

Dear Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Wonderful hotel

Customer review rating 4.8/5

Tomas Families - 13/10/2020 Confirmed reviews ALL

We’ve been going to Sofitel Santa Clara for a long time but always in business related travels. This time we stayed with our kids and they we all loved the experience.

Estimado Sr. Restrepo, Nos alegra mucho haberlo recibido nuevamente despues de tanto tiempo y esta vez en plan familiar! Que dicha saber que usted, junto su familia, lo han disfrutado mucho esta vez. De igual forma, valoramos mucho sus observaciones sobre el servicio en nuestro restaurante, he hecho extensivos sus comentarios a nuestro gerente de alimentos y bebidas. Esperamos darle la bienvenida pronto! Cordialmente, Sincerely, Daniela Martinez Torres Guest Relations Manager

Good location , clean, Beautiful plac3

Customer review rating 4.8/5

Steffan Couples - 12/10/2020 Confirmed reviews ALL

No complains

Dear Mr. Stefan, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Amazing service, very friendly staff

Customer review rating 4.8/5

Andres F. G. B. Families - 12/10/2020 Confirmed reviews ALL

It was a beautiful time , delicious food and the most important: very well protocol for Covid.

Dear Mr. Garcia, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. We have worked hard since we closed our door in order to provide a safe and legendary experience to every guest and visitor. We highly appreciate your comments and the fact that you value our effort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager
Customer review rating 4.8/5

Christian Families - 10/10/2020 Confirmed reviews ALL

Very beautiful hotel with a large pool located in the historical district of Cartagena. Family friendly, along with friendly staff. Wonderful breakfast. Highly recommend.

Dear Mr. Christian P., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Beautiful hotel

Customer review rating 4.8/5

Juan M. P. Couples - 10/10/2020 Confirmed reviews ALL

Excellent rooms, great service in a beautiful hotel in the historic center of the city

Dear Mr. P., Thank you very much for taking the time of answering our survey and for you comments about your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Good location. Nice staff

Customer review rating 4.8/5

Robert H. Couples - 07/10/2020 Confirmed reviews ALL

I requested my room to be cleaned on day 3. They said they would handle it and never came. After calling back to see what happened they said they would come back the following day. I refused the idea and insisted multiple times that I wanted it done that day. After going back and forth It was finally done.

Dear Robert H., Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly, h1… if you wish to discuss this matter in further details. Sincerely, Daniela Martinez Torres Guest Relations Manager

James Bond cool

Customer review rating 4.8/5

Paul Couples - 07/10/2020 Confirmed reviews ALL

Excellent. I've stayed at the Santa Clara several times and it's always a pleasure. It's a home away from home.

Dear Mr. D., Than you very much for keep preferring us during your visit to Cartagena. We are very happy to welcome you every time you visit us. I will share your comments with the rest of the team, I am sure they will be very happy to know you consider us your home away from home! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Best Vacation In Years

Customer review rating 4.8/5

Austin D. Couples - 06/10/2020 Confirmed reviews ALL

The service at the Sofitel is unparalleled. They treated me like a V.I.P. 24/7. Beautiful venue. Amazing pool. Great guests. Overall, 10/10.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we to welcome you again soon! Sincerely, Daniela Martinez Torres Guest Relations Manager

PERFECT STAY!

Customer review rating 4.8/5

Jorge V. Families - 04/10/2020 Confirmed reviews ALL

Wonderful

Estimado Sr. v., Le agradecemos enormemente sus comentarios en relación a su estancia en Sofitel Legend Santa Clara Cartagena. Es siempre un placer recibir comentarios positivos. Para nosotros fue un placer recibirlo a usted y al resto de su familia y esperamos que nos visiten nuevamente en un futuro muy cercano. Reciba un cordial saludo. Daniela Martinez Torres Guest Relations Manager

Amazing Experience

Customer review rating 4.8/5

Dr. C. P. Couples - 02/10/2020 Confirmed reviews ALL

From the arrival, I was captivated by the whole experience. From the greeting, to the private checking process, the service to the room, luggage handling, car parking, amenities, the upgraded room with balcony view to the ocean and the pool...It was an amazing experience.

Dear Mr. P., Thank you very much for your detailed comments regarding you stay with us. I am very happy to read you enjoyed the experience in our property since the moment you arrived. I already shared your feedback with the rest of the team to encourage them to keep working on creating legendary experience for every guest. I hope you will visit us again soon! Sincerely, Daniela Martinez Torres Guest Relations Manager

Very good stay

Customer review rating 4.8/5

Vk Couples - 29/03/2020 Confirmed reviews ALL

The handle on the faucet sink would not stay on and kept turning off by itself. This was never fixed. It looks like the handle was too heavy.

Dear Mr. Gutierrez , We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Guest Relation Team Sofitel Legend Santa Clara

Excellent hotel

Customer review rating 4.8/5

Jen Couples - 28/03/2020 Confirmed reviews ALL

The hotel is lovely, as is the pool area. The stay was slightly ruined by Covid-19, but this was completely out of the hands of the hotel, and they did what they could to help us out.

Dear Mrs Rose, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team

Beautiful hotel and terrific staff!

Customer review rating 4.8/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

The hotel is beautiful! The room was well equipped and the bed was very comfortable. The amenities are top notch!

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team

Great stay!

Customer review rating 4.8/5

Lorip Friends - 24/03/2020 Confirmed reviews ALL

We had a wonderful stay at the Santa Clara. A beautiful hotel with exceptional service, great food, and wonderful pool!

Dear Mrs. LoriP, At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one. I will share your comments with all our team. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Wonderful hotel and staff

Customer review rating 4.8/5

Shane Families - 23/03/2020 Confirmed reviews ALL

The hotel is perfectly situated in Cartagena. It's old, but modern and beautiful all at the same time. The staff are incredible and will literally take care of any need you have - Guido our butler was simply incredible. He helped us with so many asks through our trip.

Dear Mrs.Shane , At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one. I will share your comments with all our team specially with Guido. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Great stay

Customer review rating 4.8/5

Barbara Families - 23/03/2020 Confirmed reviews ALL

Clean facility friendly staff good location

Dear Mrs. Barbara , We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

Excellent stay

Customer review rating 4.8/5

Laura Couples - 21/03/2020 Confirmed reviews ALL

All I can say is "wow"! I was not expecting this hotel to exceed my expectations. The room was beautiful and clean, the food was amazing and reasonably priced and the pool area was large and relaxing. But above all else, the service was absolutely outstanding. The staff were all so friendly and always eager to help. From the front desk staff, to the waiters, to the pool staff, and cleaning staff, they were all just so incredibly helpful and nice. I felt so safe and well taken care of there. I wouldn't stay anywhere else when visiting Cartagena.

Dear Mrs. Laura , We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena. Sincerely, Heyder Baldiris Serrano Guest Experience Coordinator

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