Sofitel Legend Santa Clara Cartagena Hotel 5 stars

Name: Sofitel Legend Santa Clara Cartagena
Address: CARTAGENA, COLOMBIA
Telephone: (+57)56504700
Rating: 4.8

Customer review rating 4.8/5 4,508 reviews

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+ 28 Services

Sofitel Legend Santa Clara Cartagena Hotel

Iconic hotel, where heritage meets modernity

Its walls, which in ancient times served as a shield, harmonize with colonial balconies and republican buildings evoking the splendor of other eras.

Nicolas Pesty, Hotel Manager

Sofitel Legend Santa Clara is full of stories. Built in an old convent, it offers the ideal combination of colonial architecture and French luxury. Its privileged location is close to the main tourist spots of Cartagena. Enjoy the comfort of the rooms and suites, plus personalized attention, gourmet cuisine, first class spa and meeting rooms with modern technology for events, conventions & marriages.

Architectural jewel from 17th century with luxury service & human warmth. We aim to create the thrill of an unforgettable experience in an environment that magically combines the charm of history & luxury Mixing colonial architecture & modern comfort with comfortable rooms, personalized service, gourmet cuisine, world-class spa, meeting rooms & state-of-the-art technology for events, conventions & weddings

We are strategically located in the Historic Center, in the old sector called Los Jagueyes, known since the 17th century as Barrio de San Diego; now one of the most exclusive and traditional sectors

Hotel extras

In the heart of Cartagena
French style and local culture
The best option in town to make your wedding dreams come true
The pool, hotel icon and favorite place of our guests
Best South American hotel - Conde Nast Traveler Reader's Choice Awards 2018

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel 14,000 COP per hour.
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room 17,000 COP per day.
- WIFI access 17,000 COP per day.
- Optic fiber technology provides the highest possible speed of Internet connection.
Private indoor parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Babysitting on request Paying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Air Conditioning
RAFAEL NUNEZ Paying
Languages spoken at the hotel
- English
- Spanish
- French
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Arriving on an early flight? You room will be waiting for you if you choose this option. From 8 am on, enjoy the privacy and comfort of your room and "wellness" bathroom. Let the relaxation begin!
- LATE CHECK-OUT UP TO 5PM (Paying) Prolong your relaxation and opt to keep your room until 5 pm. Enjoy one more shower or a nap before checking out. A must for a magnifique stay!
Dry cleaning / Ironing
Cash machine
Porter
Concierge

Swimming pool
- Pool
- Outdoor unheated pool
Fitness centre
Well-being
- Hammam (Paying)
- Jacuzzi
- Massage (Paying)
- Solarium
Babysitting on request Paying
Beach and water sports
- Kayaking (nearby)
- Sailing facilities
- Snorkelling/Scuba diving center (nearby)
Bicycles rental Paying

Breakfast Paying
2 Restaurant(s)
3 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

7 Meeting room(s)
Congresses/conventions
- Congress center congrs
- Conventions hotel conven
Business center with support staff
Copy/print service available

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Swimming pool
Parking
Airport shuttle
Restaurant
Fitness centre
Accessibility for people with reduced mobility
Spa
Air conditioned
WIFI/Internet Access
Bar
Meetings and events

- Express check-in
- Express check-out
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
- High Speed WiFi
- High Speed internet
- High speed transmission line
- WiFi at the hotel
- WiFi in the communal areas

Early check-in/Late check-out
- Express check-in
- Express check-out
Hotel accessibility
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
WIFI/Internet Access
- High Speed WiFi
- High Speed internet
- High speed transmission line
- WiFi at the hotel
- WiFi in the communal areas

- 20 parking spaces
- On site
- Private

Hotel Sofitel Legend Santa Clara
- 20 parking spaces
- On site
- Private

2 Bar(s)
2 Restaurant(s)
Buffet (Extra)
- Cold snacks
- Hot meals

2 Bar(s)
2 Restaurant(s)
Breakfast(Extra)

Buffet (Extra)
Room service
- Cold snacks
- Hot meals

Fitness Center
- Covered
- On site

Fitness Center
Piscina
- Covered
- On site

7 Meeting room(s)
Business center with support staff

7 Meeting room(s)
Business centre

Business center with support staff

- Boat excursions
- Kayaking
- Sailing
- Scuba diving
- Snorkelling/Scuba diving center

Sports activities
- Boat excursions
- Kayaking
- Sailing
- Scuba diving
- Snorkelling/Scuba diving center

- CTG (Extra)
- RAFAEL NUNEZ (Extra)
Clothing store
- 1 room for people with reduced mobility
- 125 family rooms
- 125 rooms
- 20 connecting rooms
- 5 floors
- English
- French
- Portuguese
- Spanish
- 100% non-smoking hotel
- Air Conditioning
- Dry cleaning / Ironing
- Concierge
- Porter

Airport shuttle(Extra)
- CTG (Extra)
- RAFAEL NUNEZ (Extra)
Boutiques/shopping

Clothing store
Hotel informations
- 1 room for people with reduced mobility
- 125 family rooms
- 125 rooms
- 20 connecting rooms
- 5 floors
Languages spoken at the hotel
- English
- French
- Portuguese
- Spanish
Service And Equipment
- 100% non-smoking hotel
- Air Conditioning
- Dry cleaning / Ironing
Services available at reception
- Concierge
- Porter

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29
Barrio San Diego
(STATE) BOLIVAR
cartagena
colombia

Tel: +5756504700

Fax: (+57)56503050

Contact email :

Check-in from 15h00

Check out up to 12h00

By plane
RAFAEL NUNEZ At 2.8km / 1.74 miles - Shuttle paying
By helicopter
RAFAEL NUÑES INTL AIRPORT At 2.8km / 1.74 miles
By car
ANILLO VIAL At 22km / 13.67 miles

GPS :10.428294, -75.547714

Our accommodation(s)

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

CLASSIC ROOM, 1 King-Size Bed, Interior View

Accessible room

Max. number of persons: 2
Area: From 26 m² / 280 sq ft

Wireless internet in your room
High speed internet
Bathrobe
Nespresso machine
Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King-Size Bed, Balcony or Terrace, Pool View

Accessible room

Max. number of persons: 3
Area: From 34 m² / 366 sq ft
Views: Pool side, Garden View, Courtyard View *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe

SUPERIOR ROOM, 2 Single Beds, Balcony or Terrace, Pool View

Max. number of persons: 3
Area: From 34 m² / 366 sq ft
Views: Pool side, Garden View *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe

DELUXE ROOM, 1 King-Size Bed, Butler Service

Max. number of persons: 3
Area: From 34 m² / 366 sq ft
Views: Ocean/Sea view, Sea side *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe

Rooms

JUNIOR SUITE - KING BED, SEA VIEW BALCONY, 2 AREAS: LIVING SPACE & BEDROOM

Max. number of persons: 3
Area: From 70 m² / 753 sq ft
Views: Ocean/Sea view *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Pillow Menu
Nespresso machine(...)

COLONIAL SUITE - KING SIZE BED, COLONIAL AREA, BUTLER

Max. number of persons: 3
Area: From 43 m² / 463 sq ft
Views: Historic side view, Garden View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

DUPLEX SUITE, 1 King Size Bed, Colonial Area, Butler Service

Max. number of persons: 3
Area: From 70 m² / 753 sq ft
Views: Historic side view, Garden View, Courtyard View *
Most of the accommodation: DUPLEX *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe

SPA SUITE, 1 King Bed, Terrace w/ Jacuzzi, SpaTreatments, Butler Service

Max. number of persons: 3
Area: From 73 m² / 786 sq ft
Most of the accommodation: Corner Room *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

GRAU SUITE, KING SIZE BED, TERRACE TO THE CARIBBEAN SEA, HYDROMASSAGE

Max. number of persons: 3
Area: From 73 m² / 786 sq ft
Views: Ocean/Sea view *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Nespresso machine
Coffee/tea making facilities(...)

LEGEND SUITE, 1 King Size Bed, Sea View, VIP Treatment, Butler Service

Max. number of persons: 3
Area: From 73 m² / 786 sq ft
Views: Sea side, Ocean/Sea view *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe

AMARAL SUITE, 1 King Size Bed, Terrace, Sea View, VIP Treatment, Butler

Max. number of persons: 3
Area: From 216 m² / 2325 sq ft
Views: Ocean/Sea view *
Most of the accommodation: Corner Room, Terrace *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Nespresso machine
Coffee/tea making facilities(...)

FERNANDO BOTERO PRESIDENTIAL SUITE - KING SIZE BED, COLONIAL AREA, BUTLER

Max. number of persons: 3
Area: From 147 m² / 1582 sq ft
Views: City View, Ocean/Sea view *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe

Suites

Our restaurants and bars

RESTAURANTE 1621

Type of cuisine: Gourmet

Former dining area of the Clarisse, the 1621 Restaurant is a place where traditional Old World cuisine fuses with ingredients from the new continent to create a multi-sensory experience that will please even the most discerning of palates.

EL CLAUSTRO

Type of cuisine: Bistronomy

El Claustro Restaurant, former dining room of the Poor Clares nuns, is today an innovative a traditional gourmet brasserie service, where you can enjoy at any moment of the day, pleasant French and local dishes fused with the best Caribbean products.

Monday 12:00 - 17:30
Tuesday 12:00 - 17:30
Wednesday 12:00 - 17:30
Thursday 12:00 - 17:30
Friday 12:00 - 17:30
Saturday 12:00 - 17:30
Sunday 12:00 - 17:30

Lunch

POOL BAR

Found next to the hotel's swimming pool, the pool bar is the ideal place to indulge in a refreshing cocktail alongside a variety of menu options. Enjoy a unique atmosphere while basking in Cartagena's sun and its tropical climate.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Lunch

EL CORO LOUNGE BAR

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Lunch

Boticario Bar

El Boticario is an outdoor bar with a panoramic view over the Caribbean Sea, where glamour blends with fun: clarified cocktails, soft drinks, hookahs, jacuzzi. BBQ and live music.

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 328 m²
Maximum capacity: 300 people
Maximum banquet capacity: 200 people

Find out more

Great stay, lovely place

Maite Couples - 06/06/2021 Confirmed reviews ALL

The best part was the employees, they were so professional and attentive, always with a smile and willing help.

Dear Mrs. C., We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us was memorable and we thank you for your interest in returning. We would be delighted to welcome you again. Thank you for your review and we look forward your next visit to Cartagena. Sincerely, Daniela Martinez Torres Guest Relations Manager

Amazing stay!

Jacqueline P. Friends - 02/06/2021 Confirmed reviews ALL

Wow! Where do I begin. This was incredible. From the seamless airport transfer all the way to the end of the trip. I can’t even begin to thank the staff for everything they did to make my stay amazing. Jimmy remembered me throughout my whole stay and went above and beyond to always make sure I had everything I needed. Elvis provided a very informative check in and explained everything to me about the area (curfews too!!!) I can’t wait to come back and would ONLY recommend this hotel to anyone looking to visit Cartagena!!!!

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

An alright hotel

Cindy C. Families - 02/06/2021 Confirmed reviews ALL

Is it not safe enough dealing with Covid as people from outside that aren’t staying at the hospital come and go all over the hotel. Their restaurant “Jardin” has the worst waiter experience I’ve had in Cartagena Colombia. First and last time I will be staying in this hotel. It was easier as a bridesmaid to Laura Florez to stay in the hotel but next time I will stay in my regular hotel which is Hyatt.

Dear Mrs. C., I would like to apologize for your feeling of regular staff service; I can assure you that this is not the service quality that we strive to provide to our guests. Actually we are used to receive compliments about the warmth and friendliness of our ambassadors from Jardin Restaurant. At Sofitel Legend Santa Clara, we strive to provide the highest quality of service and product. To do so, we welcome each and every comment and take measures to ensure experience we create for our guests is a memorable one. I will share your review with our team. Thank you again for sharing your experience, and we look forward to having the opportunity to serve you again in the near future. Sincerely, Daniela Martinez Torres Guest Relations Manager

Superb. Beautiful resort. Wonderful service.

Juan O. Families - 02/06/2021 Confirmed reviews ALL

Excellent experience. Since the moment we arrived to celebrate a wedding everything was spectacular. Our first encounter at the door was with Jimmy, who greeted with the warmest smile and wonderful attitude. The service at every encounter was top notch. Delicious breakfast with typical Colombian delicacies. The room was spacious and the bathroom stocked with Lanvin toiletries. Great A/C and rain-showerhead. Looking forward to staying there again and would highly recommend it.

Dear Juan Orestes O., Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really appreciate that you share your impressions about your visit, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Spectacular!!

James Couples - 02/06/2021 Confirmed reviews ALL

First class service. Our Every need was met by the entire staff's attention. The rich history of Santa Clara mixed with first class amenities makes this hotel a must see.

Dear Mr. James, It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Sincerely, Daniela Martinez Torres Guest Relations Manager

Underwhelmed

William P. Couples - 02/06/2021 Confirmed reviews ALL

I am familiar with the Sofitel brand and have stayed at many Sofitel’s throughout the world, which is why I chose to stay here during my time in Cartagena. I was completely disappointed by the lack of service and attention provided by the staff; the concierge and pool staff particularly.

Dear Mr. P., First of all I would like to thank you for your choosing Sofitel Legend Santa Clara as your preference hotel in Cartagena and reporting your observations to us. We appreciate your feedback as the most valuable tool to evaluate our services and improve ourselves where needed. I am very sorry about the impressions about our staff. At Sofitel Legend Santa Clara, we strive to provide the highest quality of service. Your comments have been share with our staff and directors in order to take the proper measures to make sure it wont happen again. I hope you give us another chance to create a different experience for you. Sincerely, Daniela Martinez Torres Guest Relations Manager

Amazing!

Jorge N. Couples - 01/06/2021 Confirmed reviews ALL

As always, our stay was AMAZING!. We came to Cartagena to celebrate my cousin’s B-Day, and from the time we stepped in the Hotel we were greeted by JIMMY with a great smile and joy. At the front desk Daniela and staff also welcomed us with open arms making us feel at home. Thank you Thank you to Miguel (Restaurant Waiter), Rudy (Mayordomo), Ernesto (Mayordomo), Ender (Pool Waiter), Oscar (Pool Assistant), I know I’m forgetting some names, my apologies. Special thanks to Erick in reservations who every time We call to make a reservation provides us the most incredible service we’ve ever had! Lastly, I want to congratulate the Hotel Management for having the Best Group & Banquets Supervisor in the World, Juan Pablo Estrada. He goes beyond to make sure everyone he encounters feels as the most important person in the world.

Dear Jorge N., Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind comments are highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again. Sincerely, Daniela Martinez Torres Guest Relations Manager

Great location. Beautiful premises

Anonymous Business - 30/05/2021 Confirmed reviews ALL

The service was excellent. All the staff were friendly and called you by your name

GOOD STAY

Karen Business - 26/05/2021 Confirmed reviews ALL

VERY GOOD EXPIRIENCE, ALL THE PERSONAL WERE GREAT.

Dear Karen F., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Excellent Service

Content G. Families - 19/05/2021 Confirmed reviews ALL

We stayed four nights for a wedding. The wedding reception was also held in the hotel. Every aspect of the service was top-notch, from the wedding, to the hotel rooms, to the restaurant, to pool-side service.

Dear Leslie Brent D., Thank you for celebrating love with us! We are delighted to read your opinion about your stay with us. Our guests’ comments are very important for us. At Sofitel we strive to provide a superior service for every G. and we work in order to create memorable and special experiences. All our team will be pleased to know that your visit is unforgettable. Thank you for taking the time to review our historical monument and services and we hope you to return very soon. Sincerely, Daniela Martinez Torres G. Relations Manager

Great stay

Samira D. Couples - 18/05/2021 Confirmed reviews ALL

You NEED to stay here! I will never stay anywhere else in Cartagena and I mean that 100%. I had absolutely zero complaints about anything. I wish I could stay here forever :(

Dear Mrs. D., It is a real pleasure to see that you took the time to share with details your experience with us. This is exactly what we work for, unforgettable experiences and unique memories. Thank you very much for your nice comments about your stay in the Sofitel Legend Santa Clara, It is a real honor for me to read such a nice review about your stay with us. We hope to welcome you with the new family member. Sincerely, Daniela Martinez Torres Guest Relations Manager

Mayra D. Families - 16/05/2021 Confirmed reviews ALL

Expectations were met, I felt that the staff were courteous and attentive. The hotel is impeccable, amenities, food everything was clean and pleasant. Truly felt like a princess in a fairytale as my wedding took place here. Our friends and family were in awe with the attention to detail. We will come back soon!

Dear Mrs. D., We highly appreciate your compliments about your stay with us. At Sofitel we strive to create memorable experiences to our guests and to make them feel special and at home. We would like to thank you for choosing our hotel to celebrate such a special occasion as your wedding. We are delighted that you enjoyed it and that it was wonderful. It is a real pleasure for us to receive comments like yours and we will be more than happy to welcome you again in the near future and to celebrate a lot more special occasions for you. Sincerely, Daniela Martinez Torres Guest Relations Manager

Amazing Staff & Home Away From Home

Anonymous Friends - 16/05/2021 Confirmed reviews ALL

The excellent staff at the Sofitel Santa Clara Cartagena was my favorite part of they stay. They can teach a master class on customer service and attention to detail. My favorite guy was Jimmy. He made me feel special from the moment I arrived until the minute we departed. Highly recommended ‘home away from home’ for those of us who are 'travel bougie'

Dear Mrs. D., We are delighted to read your opinion about your stay with us. Our guests’ comments are very important for us. At Sofitel we strive to provide a superior service for every guest and we work in order to create memorable and special experiences. All our team will be pleased to know that your visit is unforgettable, specially Jimmy. Thank you for taking the time to review our historical monument and services and we hope you to return very soon. Sincerely, Daniela Martinez Torres Guest Relations Manager

World-Class Service

Heather N. Friends - 12/05/2021 Confirmed reviews ALL

Elvis and Marco at the Sofitel Cartagena were exceptional. They went above and beyond to make sure I felt comfortable, had access to what I needed and I was well informed. I will always book with Sofitel Cartagena due to the service they provided. I want to tell everyone how amazing my stay was.

Dear Mrs. N., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. Maria, Marcos, Elvis and the rest of our staff are our most value asset. Thank you for mention them in your comments, I will share your comments with them, I am sure they will be very happy. At Sofitel Legend Santa Clara we strive to provide a superior service to all our guest. We will be more than happy to welcome you every time you visit Cartagena. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Best hotel in the World!!

Anonymous Couples - 12/05/2021 Confirmed reviews ALL

Being at Santa Clara was a great pleasure for me and my wife. The ocasión was our wedding, we stayed at the hotel for three nights and we celebrate our wedding reception there. Amazing!!! A dream come true. Best place in the world to be, unforgettable experiences, their ambassadors were always ready to help and assist us and our guests. Food and beverages were absolutely delicious!!! I would say that El Jardin is the best restaurant in Cartagena, because of the facilities, the menu, attention, price quality relation... simply perfect. Completely in love with the hotel!!

Dear Mr. Monroy, It was an honor for us being chosen to celebrate such a special occasion as your wedding is. Thank you for preferring us and for making us part of the celebration. Thank you very much for you nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. We appreciate your interest in returning and we will be waiting for you. Sincerely, Daniela Martinez Torres Guest Relations Manager

Amazing hotel!

Anonymous Families - 11/05/2021 Confirmed reviews ALL

Amazing experience at Santa Clara Sofitel! The hotel is stunning and the staff is very helpful and friendly!

Dear Mrs. L., Thank you very much for sharing your experience with us and for your nice comments about our ambassadors, they always strive to provide the best service to our guests and it is a pleasure for us that you recognize our team’s warmth. We are very proud of our historical building and we are happy that we can share the history of our monument with all our guests. We all will be delighted if you return to the Sofitel Legend Santa Clara in your next visit to Cartagena. Sincerely, Daniela Martinez Torres Guest Relations Manager

One of the most beautiful hotel

uszerik 03/03/2021 TripAdvisor review

This hotel is one of the most beautiful accomodations ever stayed. The building, its gardens, pools and wells, the ambience in general are all amazing. We also appreciated the warm hospitality and kindess of all hotel employees. This hotel is highly recommended!

Dear Uszerik, We highly appreciate you consider us one of the best hotel you have ever stayed. For us it is an honor to be a part of this magical Cartagena´s historical heritage and we feel very proud of our building which is 400 year this 2021. We are glad to read your comments and to know that you enjoyed our “magnifique piscine”, the garden, the ambience. I will share your review with our staff, I am sure they will be as happy as me to read your experience. Thank you for your interest in returning in your next visit and we hope to have the pleasure to welcome you again in the near future. Regards, Daniela Martinez Guest Relations Manager

Unforgettable Service!!!

Alberto B 03/12/2020 TripAdvisor review

The entire staff made our trip extremely memorable! You can find many beautiful hotels, but almost impossible to find this type of service! The concierge took care of all of our dinner reservations (Andres, Marcos, Rafael & team), but our favorite part was spending the day at one of the most beautiful pools in Cartagena, especially being pampered by Alex and the entire pool staff! We can't wait to go back!

Dear Alberto B, Thank you for sharing your experience with us and with the users of TripAdvisor! Creating memorable experience is what we strive for. I will share your comments with our concierge team, Marcos, Rafael & Andres and of course with Alex and the rest of the pool Staff, i am sure they will be very happy to know that you acknowledge the service and work of them. We look forward to welcome you back and to continue creating legendary moments. Regards, Daniela Martinez Torres Guest Relations Manager

Great Hotel and Service

Cartagena07 Couples - 19/01/2020 TripAdvisor review

This is my 3rd time at this hotel and still my favorite in Cartagena. Very nice rooms and excellent Customer Service. I had an incident with a lost item from my room but the hotel staff took the right steps and did the right thing by us. I highly recommend this hotel and definitely will stay here again.

Dear Cartagena07 Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind comments are highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again. Heyder Baldiris Guest Experience Coordinator

great location

packm24 Couples - 06/01/2020 TripAdvisor review

located in the walled city attention to detail in service the pool beds can fill up early but the staff will try to bring in extra beds rooms are comfortable great showers buffet breakfast has a wonderful fruit selection

Dear packm24 We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Serrano Guest Experience Coordinator

Our most recent 20 reviews

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