Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.7/5 1,264 reviews

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Description

Hotel extras

  • The hotel offers various activities, such as coffee tastings

  • Enjoy the best of French luxury in a 5-star hotel in Cartagena.

  • 45 minutes by car to Rafael Nuñez International Airport.

  • The hotel in Cartagena welcomes children and pets during your stay.

  • Take advantage of the halls for weddings and other parties.

Our accommodation(s)

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Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
CARTAGENA
Colombia

GPS:10.428294, -75.547714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,264 reviews

Customer review rating 0.5/5

Giulia R. Friends - Confirmed reviews ALL

Had an awful time in Cartagena, the food at the Sofitel and everywhere around was really bad, the service at Sofitel was pretty low average, I arrived my hot water didn’t work which made me late for a wedding, and my tv box was broken. They replaced my tv box but not the remote so I couldn’t change the channel. They say room service is 24/7 but they only have 2 items after hours. I would never go back. They barely cleaned our room, there was this constant black sand on the floor that I’m still not sure where it came from. For the price of this hotel it should’ve been a luxury experience but it wasn’t. I didn’t even have a view! My window was facing a wall.

Customer review rating 5.0/5

Barbara S. Friends - Confirmed reviews ALL

Beautiful historic building. Excellent location and so much within walking distance. Beautiful rooms, comfortable beds, and plentiful amenities. Lovely, spacious, and numerous public spaces. Loved the included breakfast and outside spaces as choices for dining.

Dear Barbara S., Thank you for your wonderful feedback regarding your recent stay. We are thrilled to hear that you appreciated our historic building, prime location, and the comfort of our rooms. It is gratifying to know that you enjoyed our breakfast offerings and the various dining options available. Best regards, Jesús López Guest Relations Manager

Customer review rating 4.5/5

David W. Couples - Confirmed reviews ALL

Beautiful hotel. Fantastic staff. Spa is top-notch. Location is excellent. Restaurant choice limited during our stay. Wedding noise was intrusive

Dear David W., Thank you for your kind words regarding our hotel and staff. We appreciate your feedback about the limited restaurant choices and the noise experienced during the wedding event. Your insights are valuable as we aim to enhance our guests' experience. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Melissa K. Friends - Confirmed reviews ALL

I had a great experience here. The service was outstanding and the hotel was beautiful.

Dear Melissa K., Thank you for your kind words regarding your recent stay at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you enjoyed our outstanding service and the beauty of our hotel. We look forward to welcoming you back in the future. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Ajay S. Solo - Confirmed reviews ALL

Luis was extraordinarily professional and provided phenomenal service as did his Team.

Dear Ajay S., Thank you for your kind words regarding your experience at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you enjoyed your room and received exceptional service from Luis and his team. Your feedback is greatly appreciated. Jesús López Guest Relations Manager

Other web-users rate our hotel

  • 277 reviews 9.7/10 Location
  • 351 reviews 6.1/10 Room
  • 815 reviews 9.1/10 Service
  • 297 reviews 9.1/10 Food
  • 250 reviews 8.9/10 Amenities
  • 180 reviews 8.8/10 Vibe
  • 176 reviews 9.5/10 Breakfast
  • 138 reviews 5.1/10 Comfort

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