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Sofitel Legend Santa Clara Cartagena Hotel 5 stars

Customer review rating 4.8/5 4,709 reviews

ALLSAFE approved hotel

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Sofitel Legend Santa Clara Cartagena
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+ 23 Services

Hotel extras

  • In the heart of Cartagena

  • French style and local culture

  • The best option in town to make your wedding dreams come true

  • The pool, hotel icon and favorite place of our guests

  • Best South American hotel - Conde Nast Traveler Reader's Choice Awards 2018

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • RAFAEL NUNEZ Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Beach and water sports
  • Bicycles rental Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29
Barrio San Diego
(STATE) BOLIVAR
 cartagena
colombia

Tel: +5756504700

Fax: (+57)56503050

Check-in from 15h00

Check out up to 12h00

  • By plane

    RAFAEL NUNEZ At 2.8km / 1.74 miles - Shuttle paying

  • By helicopter

    RAFAEL NUÑES INTL AIRPORT At 2.8km / 1.74 miles

  • By car

    ANILLO VIAL At 22km / 13.67 miles

GPS :10.428294, -75.547714

Our accommodation(s)

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

Our restaurants and bars

EL CLAUSTRO

Type of cuisine: Bistronomy

El Claustro Restaurant, former dining room of the Poor Clares nuns, is today an innovative a traditional gourmet brasserie service, where you can enjoy at any moment of the day, pleasant French and local dishes fused with the best Caribbean products.

RESTAURANTE 1621

Type of cuisine: Gourmet

Former dining area of the Clarisse, the 1621 Restaurant is a place where traditional Old World cuisine fuses with ingredients from the new continent to create a multi-sensory experience that will please even the most discerning of palates.

POOL BAR

Found next to the hotel's swimming pool, the pool bar is the ideal place to indulge in a refreshing cocktail alongside a variety of menu options. Enjoy a unique atmosphere while basking in Cartagena's sun and its tropical climate.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

EL CORO LOUNGE BAR

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Boticario Bar

El Boticario is an outdoor bar with a panoramic view over the Caribbean Sea, where glamour blends with fun: clarified cocktails, soft drinks, hookahs, jacuzzi. BBQ and live music.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 328

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Sofitel Legend Santa Clara Cartagena

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

4,709 reviews

TripAdvisor Rating 4.5/5

2,479 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Another excellent stay

Customer review rating 5.0/5

Patrick Couples - 16/09/2021 Confirmed reviews ALL

Everything was great like always. The service is the best in Cartageña and everyone is always great. Thanks for everything.

Dear Mr. P., It is a real honor for us to read such a nice review about your stay with us. Thank you very much for sharing your experience in detail and for choosing us during your visit to Cartagena. We are delighted to know that you had another excellent stay in the Sofitel Legend Santa Clara. We highly appreciate your nice comments about our ambassadors and the time you took to mention them in your review. I will share your comments with our team, I am sure that your comments will serve as an encouragement to all of our staff as it is our priority to exceed our customer’s expectations. We will be more than happy to welcome you again in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

service, cleanliness, food

Customer review rating 5.0/5

Alfonso C. Business - 16/09/2021 Confirmed reviews ALL

Visiting Hotel to coordinate my daughter's wedding... Juan Pablo Estrada provided First Class service in all related to the future event. also staff very helpful and friendly always ready to serve you!

Dear Mr. C., It is a real honor for us to read such a nice review about your stay with us. Thank you very much for sharing your experience in detail and for choosing us for such a special event as your daughter's wedding. We highly appreciate your nice comments about our ambassadors and the time you took to mention them in your review. I will share your comments with our team, especially with Laura, I am sure that your comments will serve as an encouragement to all of our staff as it is our priority to exceed our customer’s expectations. Looking forward to welcome you again to celebrate this special event. Sincerely, Daniela Martinez Torres Guest Relations Manager
Customer review rating 5.0/5

Ob… Couples - 13/09/2021 Confirmed reviews ALL

Excellente

Dear Mr. B., We highly appreciate you took the time to review your experience with us. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We are delighted to know that you had an excellent time in the Sofitel Legend Santa Clara. Your kind review is highly motivating as it is our priority to continuously improve the quality of our services. We hope to have the opportunity to welcome you again in the near future. Sincerely, Daniela Martinez Torres Guest Relations Manager

Our home away from home

Customer review rating 5.0/5

Sean D. Couples - 09/09/2021 Confirmed reviews ALL

Another excellent experience with the staff on point to address our needs and make your stay as pleasurable as possible

Dear Mr. D., It is a real honor for us that you consider us your home away from home. Thank you very much for sharing your experience in detail. We are delighted to know that you had an excellent time in the Sofitel Legend Santa Clara. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We highly appreciate your nice comments about our ambassadors and the time you took to mention them in your review. . I will share your comments with our team and I am sure that your comments will serve as an encouragement to all of our staff as it is our priority to exceed our customer’s expectations. We will be more than happy to welcome you again in the near future and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Remarkable in every way!

Customer review rating 5.0/5

Christine B. Friends - 07/09/2021 Confirmed reviews ALL

We loved the hotel, the employees were stellar, the services exceptional and the ambience exquisite. The cuisine was delectable and we loved all of it.

Dear Mrs. B., We are delighted to know that you loved the Sofitel Legend Santa Clara. We highly appreciate you took the time to review your experience with us. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. Thank you very much for your nice comments, I am sure that your they will serve as an encouragement to all of our staff as it is our priority to exceed our customer’s expectations. We hope to have the opportunity to welcome you again in the near future. Sincerely, Daniela Martinez Torres Guest Relations Manager

Todo excelente

Customer review rating 5.0/5

Antonio D. A. Friends - 07/09/2021 Confirmed reviews ALL

Agradable, confortable, relajante

Estimado Sr. D., Muchas gracias por tomarse el tiempo de calificar su experiencia con nosotros. En Sofitel Legend, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello su opinion es muy importantes para nosotros. Agradecemos inmensamente sus amables comentarios sobre nuestro hotel y servicio. Es siempre un placer recibir una buena calificación que se convierte en una motivación para todo nuestro equipo que continuamente se esfuerza por prestar un excelente servicio. Esperamos que nos sigan visitando. Reciba un cordial saludo. Daniela Martinez Torres Guest Relations Manager

Amazing location and service

Customer review rating 5.0/5

Staci Z. Friends - 06/09/2021 Confirmed reviews ALL

We stayed in the Amral suite and had the best experience!

Dear Mrs. Z., We are delighted to know that you had the best experience in the Sofitel Legend Santa Clara. We highly appreciate you took the time to review your stay with us. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We highly appreciate your nice comments about our ambassadors and the time you took to mention them in your review. . I will share your comments with our team. I am sure that your comments will serve as an encouragement to all of our staff as it is our priority to exceed our customer’s expectations. We hope to have the opportunity to welcome you again in the near future. Sincerely, Daniela Martinez Torres Guest Relations Manager

Lovely hotel, thin walls

Customer review rating 4.5/5

Alex R. Friends - 06/09/2021 Confirmed reviews ALL

It’s the nicest hotel in the old city, the included breakfast was too good and all the staff was so friendly! Had a small issue when we first checked in and it was immediately sorted, they went above and beyond making us feel good about our stay!

Dear Mr. R., We highly appreciate you took the time to review your experience with us. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. Thank you very much for your nice comments. Your kind review is highly motivating as it is our priority to continuously improve the quality of our services. We hope to have the opportunity to welcome you again in the near future. Sincerely, Daniela Martinez Torres Guest Relations Manager

Great customer service

Customer review rating 5.0/5

Roxanne Couples - 05/09/2021 Confirmed reviews ALL

Staying here is like staying with family. Every employee treats you like their friend. Very helpful accommodating and great recommendations. Sincerely made our honeymoon a wonderful experience. You really cannot do better than Santa Clara

Dear Mrs. Ruiz, Thank you very much for sharing your experience with us, we highly appreciate your compliments. At Sofitel Legend Santa Clara we strive to make all our guests feel special and at home. Thank you for choosing our hotel for such a special occasion. I am sure that your comments will serve as an encouragement to all of our staff as we strive to create memorable experiences. We will be more than happy to welcome you again in the near future Sincerely, Daniela Martinez Torres Guest Relations Manager

Hotel, staff and service exceptional!

Customer review rating 5.0/5

Julie T. Families - 31/08/2021 Confirmed reviews ALL

We travel alot..we would rate everything from start to finish a 12 on a scale of 10! The hotel and our colonial suite room was so luxurious. I never knew I needed a butler but after having Ernesto, I know I meed one for every stay. He assisted us with ever day requests, anticipated our needs in advance. He located a copy of One Hundred Years of Solitude in English because my husband mentioned he couldn’t get a copy before we left the states. He made our stay truly remarkable. The staff at breakfast and at the pool were so attentive. The food delicious. Finally I want to commend the Sofitel for making us feel so safe. The COVID measures were very evident. We will be back! Thank you

The event and the staff was really nice, especially Danny.

Customer review rating 5.0/5

Raul D. Friends - 30/08/2021 Confirmed reviews ALL

Incredible, the event turned out great. The food was exquisite, and the service overall was definitely great. Again, we would like to congratulate Danny for her lovely and great job.

Amazing Service

Customer review rating 5.0/5

Michael Families - 29/08/2021 Confirmed reviews ALL

Helpful and respectful

Dear Mr. O., Thank you very much for sharing your experience with us and for your nice comments about our ambassadors, they always strive to provide the best service to our guests and it is a pleasure for us that you recognize our team’s warmth. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Good stay

Customer review rating 5.0/5

Gabriela A. Friends - 29/08/2021 Confirmed reviews ALL

Amazing, very high quality

AMAZING EXPERIENCE/INCREDIBLE STAFF

Customer review rating 5.0/5

Catalina Couples - 27/08/2021 Confirmed reviews ALL

The staff were the highlight of our trip. Truly genuinely good people. The staff helping at the pool, the staff at the concierge everyone was truly so warm and delightful. So knowledgeable and informative. The hotel is beautiful but what truly makes the experience so great is the wonderful staff. The lifeguards not only watch over safety, they also go out of their way to help you with any pool needs. Would love to see them have a chair at least to help them sustain the heat and the long hours of standing overseeing the pool area. Thank you for having such wonderful staff!!!

Dear Mrs. E., It is a real honor for us to read such a nice review about your stay with us. Thank you very much for sharing your experience and for choosing us during your visit to Cartagena. We are delighted to know that you had an amazing experience in the Sofitel Legend Santa Clara. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We highly appreciate your nice comments about our ambassadors, they always strive to provide the best service to our guests and it is a pleasure for us that you recognize our team’s warmth. We will be more than happy to welcome you again in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Best Stay in A Long Time

Customer review rating 5.0/5

Allan S. Couples - 25/08/2021 Confirmed reviews ALL

My wife and I were celebrating our Honeymoon and were recommended the sofitel by a friend. We could not have been more impressed by the hotel and experience. Everyone was accomodating friendly and there to make our experience as magical as it could be. We had Gustavo as our concierge and he was phenomenal. He made us feel like we were at home. He was so helpful with everything and I could not have had a better person help us through our travels. He recommended some great Dinner spots that were amazing and was so helpful with reservations and our rides around town and to the airport. Rudy was also super helpful and we couldn't have done it without them. When we went down to the amazing pool we had oscar and luis and they were so accommodating and helpful and made sure we were comfortable. We had an amazing time with them and they were so helpful and pleasant. I haven't had this great of an experience in a hotel in many years. It was the best decision to come to this hotel. We will definitely be back and cannot wait for our next trip.

Dear Mr. Schmetzel, It is a real honor for us to read such a nice review about your stay with us. Thank you very much for sharing your experience in detail and for choosing us during your visit to Cartagena. We are delighted to know that your stay with us has been the best in a long time. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We highly appreciate your nice comments about our ambassadors and the time you took to mention them in your review, they always strive to provide the best service to our guests and it is a pleasure for us that you recognize our team’s warmth. I am sure that your comments will serve as an encouragement to all of our staff as it is our priority to exceed our customer’s expectations. We will be more than happy to welcome you again in the near future. Sincerely, Daniela Martinez Torres Guest Relations Manager

Great staff

Customer review rating 5.0/5

Sh… Families - 24/08/2021 Confirmed reviews ALL

Ernesto, Arturo, and the lady at guest relations were all Fantastic. They made the hotel experience amazing

Dear Mr. C., We are delighted to know that you had an amazing experience in the Sofitel Legend Santa Clara. We highly appreciate you took the time to review your experience with us. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that your comments will serve as an encouragement to all of our staff as we strive to exceed our customers expectations. We will be more than happy to welcome you again in the near future. Thank you again for sharing your experience, Sincerely, Daniela Martinez Torres Guest Relations Manager

The Best in Cartagena

Customer review rating 4.5/5

Mimi C. Couples - 24/08/2021 Confirmed reviews ALL

The hotel was the best of the best in Cartagena. The location, service and amenities were top notch. You are greeted at the door and assigned a butler team prior to even checking in. the rooms are large, beautiful and have beautiful shower products. Our view was overlooking the pool with a balcony- gorgeous! We were able to re-arrange airport transfers and set up our COVID test, a US requirement to re-enter the USA, via our Butler team prior to taking our vacation. The roof top bar was spectacular with views overlooking the ocean and the sunset. The DJ and saxophonist were amazing! Great stay

Dear Mimi C., It is a real honor for us to read such a nice review about your stay with us. Thank you very much for sharing your experience in detail and for choosing us during your visit to Cartagena. We highly appreciate your nice comments. I am sure that your comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We deeply regret the inconvenience presented with the message received, it is a problem of our system that we are currently working with. We try to give an early check in every time we are able, but unfortunately the occupancy on the day of your arrival did not allow us. Thank you again for your feedback, your impressions are very important to our organization and your satisfaction and comfort are our priorities. We look forward to having the opportunity to serve you again in the near future. Sincerely, Daniela Martinez Torres Guest Relations Manager

Over rated

TripAdvisor rating 3.0/5

707antoine 04/08/2021 TripAdvisor review

Excellent location, Great looking historical site in the heart of the city center. However, rooms are outdated and need complete renovation or proper maintenance : walls are stained and toilet's seat broken. For our six nights stay, we chosed a fifth floor luxury room with private butler service which turned out to be useselss : QR code link not working for information about the service, no info regarding the hotel facilities with the exception of whatsapps links or QR codes wich turned out to be useless. Very little information on activities around the Cartagena's area as we had to look and find what to do by ourselves with the excpetion of a day spent at the beach on the rosario islands. However beware : the Rosarios islands are islands of noise and binge drinking : boats playing very loud and disturbing music, hotel beaches filled with stereos playing loud and disturbing music. Not the right place if you are looking for peace and calm : guests used their phones as loudgspeakers around the pool which turned out into a horrendeous cacophonia of different musics. Personnel did their best to meet our exceptations but felt short almost each time. Overall, I only recomend using this hotel to discover Cartagena with a maximum stay of two to three nights, no more.

Dear M. Poughon, Thank you very much for preferring us during your stay in Cartagena and for sharing your experience with us and the rest of the users of TripAdvisor. At Sofitel, we strive to provide a superior service for every guest and for this reason, we highly appreciate your opinion. We deeply regret the inconveniences presented during your stay. Our butlers seek to provide a personalized service, placing themselves at your disposal from 7am to 9pm, you can always arrange some time with them to talk about tours or recommendations in the city as Mr. Estrada did a couple of times. We have made a close selection of boats and places in the Rosario Islands in which you can find rest and a good service. Unfortunately as the boat was rented outside of our recommendations, we lost control of this experience, and normal boat tours will take you to places that we try to avoid for our guests, as we know that they look for exclusivity. WhatsApp has become a great tool for our guests to be in contact with us both inside and outside the hotel and it is a way in which we can easily share with you, menus and information that you can keep on hand anywhere you go. We are sorry that this service did not met your expectations. We will take measures to address the problems and prevent future occurrence. Your feedback, will serve as an encouragement to all of our staff as we always strive improve the quality of our services. We really hope you reconsider coming back to the Sofitel Legend Santa Clara and give us the chance to provide you the sophisticated and personalized service that we are used to provide. Sincerely, Daniela Martinez Torres Guest Relations Manager

Beautiful property… but !!!

TripAdvisor rating 2.0/5

robert n 17/07/2021 TripAdvisor review

I stayed at Hotel Santa Clara 01/07/21-01/13/21 on the 7th day of my stay I noticed a significant amount of water on the entry floor upon awakening. I notified staff and maintenance was sent to clean up and evaluated the problem. Three days later I came in after the maid had cleaned my room and noticed a small towel on the entry floor in a large pool of water. I tried to step around the water to reach the phone to call staff when I slipped and fell landing on my left hip. Staff was called and sent a doctor to my room who gave me a cortisone injection and pain pills as I was experiencing severe pain in my hip and lower back. I was given a new room and a free massage. Now that I am home and the medication has worn off I am again experiencing considerable pain in my left hip and lower back. No reduction in my bill was offered and no offer to pay for my medical expenses now that I am home.

Dear Mr. Robert Norton, We highly appreciate you took the time to review your experience with us. Thank you for choosing us during your stay in Cartagena. Your impressions are very important to our organization and your satisfaction and comfort are our priorities. We deeply regret the inconvenience presented in your room. As soon as you reported the incident, we searched for a new room in a higher category to make sure you feel more comfortable and safe. In addition, we offer medical assistance and a spa treatment. You indicated to us that the medicine provided was working well and we stayed put in case of any developments. I am sorry if it was not clear but we want to make sure you know that from the moment you reported the incident all the Guest Relations team placed themselves at your entire disposal in case you needed further assistance, giving you our Butler contact on WhatsApp since your arrival to make communication easier and provided you my email address h1871-gr@sofitel.com. We hope you are feeling better and as we demonstrated, the wellbeing of our guests is of the utmost importance. All the team remain at your disposal. Sincerely, Daniela Martinez Torres Guest Relations Manager

One of the most beautiful hotel

TripAdvisor rating 5.0/5

uszerik 03/03/2021 TripAdvisor review

This hotel is one of the most beautiful accomodations ever stayed. The building, its gardens, pools and wells, the ambience in general are all amazing. We also appreciated the warm hospitality and kindess of all hotel employees. This hotel is highly recommended!

Dear Uszerik, We highly appreciate you consider us one of the best hotel you have ever stayed. For us it is an honor to be a part of this magical Cartagena´s historical heritage and we feel very proud of our building which is 400 year this 2021. We are glad to read your comments and to know that you enjoyed our “magnifique piscine”, the garden, the ambience. I will share your review with our staff, I am sure they will be as happy as me to read your experience. Thank you for your interest in returning in your next visit and we hope to have the pleasure to welcome you again in the near future. Regards, Daniela Martinez Guest Relations Manager

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