Sofitel Legend Santa Clara Cartagena Hotel 5 stars

Agradable, confortable, relajante

We stayed in the Amral suite and had the best experience!

It’s the nicest hotel in the old city, the included breakfast was too good and all the staff was so friendly! Had a small issue when we first checked in and it was immediately sorted, they went above and beyond making us feel good about our stay!

Staying here is like staying with family. Every employee treats you like their friend. Very helpful accommodating and great recommendations. Sincerely made our honeymoon a wonderful experience. You really cannot do better than Santa Clara

We travel alot..we would rate everything from start to finish a 12 on a scale of 10! The hotel and our colonial suite room was so luxurious. I never knew I needed a butler but after having Ernesto, I know I meed one for every stay. He assisted us with ever day requests, anticipated our needs in advance. He located a copy of One Hundred Years of Solitude in English because my husband mentioned he couldn’t get a copy before we left the states. He made our stay truly remarkable. The staff at breakfast and at the pool were so attentive. The food delicious. Finally I want to commend the Sofitel for making us feel so safe. The COVID measures were very evident. We will be back! Thank you

Incredible, the event turned out great. The food was exquisite, and the service overall was definitely great. Again, we would like to congratulate Danny for her lovely and great job.

Helpful and respectful

Amazing, very high quality

The staff were the highlight of our trip. Truly genuinely good people. The staff helping at the pool, the staff at the concierge everyone was truly so warm and delightful. So knowledgeable and informative. The hotel is beautiful but what truly makes the experience so great is the wonderful staff. The lifeguards not only watch over safety, they also go out of their way to help you with any pool needs. Would love to see them have a chair at least to help them sustain the heat and the long hours of standing overseeing the pool area. Thank you for having such wonderful staff!!!

My wife and I were celebrating our Honeymoon and were recommended the sofitel by a friend. We could not have been more impressed by the hotel and experience. Everyone was accomodating friendly and there to make our experience as magical as it could be. We had Gustavo as our concierge and he was phenomenal. He made us feel like we were at home. He was so helpful with everything and I could not have had a better person help us through our travels. He recommended some great Dinner spots that were amazing and was so helpful with reservations and our rides around town and to the airport. Rudy was also super helpful and we couldn't have done it without them. When we went down to the amazing pool we had oscar and luis and they were so accommodating and helpful and made sure we were comfortable. We had an amazing time with them and they were so helpful and pleasant. I haven't had this great of an experience in a hotel in many years. It was the best decision to come to this hotel. We will definitely be back and cannot wait for our next trip.

Ernesto, Arturo, and the lady at guest relations were all Fantastic. They made the hotel experience amazing

The hotel was the best of the best in Cartagena. The location, service and amenities were top notch. You are greeted at the door and assigned a butler team prior to even checking in. the rooms are large, beautiful and have beautiful shower products. Our view was overlooking the pool with a balcony- gorgeous! We were able to re-arrange airport transfers and set up our COVID test, a US requirement to re-enter the USA, via our Butler team prior to taking our vacation. The roof top bar was spectacular with views overlooking the ocean and the sunset. The DJ and saxophonist were amazing! Great stay

Excellent location, Great looking historical site in the heart of the city center. However, rooms are outdated and need complete renovation or proper maintenance : walls are stained and toilet's seat broken. For our six nights stay, we chosed a fifth floor luxury room with private butler service which turned out to be useselss : QR code link not working for information about the service, no info regarding the hotel facilities with the exception of whatsapps links or QR codes wich turned out to be useless. Very little information on activities around the Cartagena's area as we had to look and find what to do by ourselves with the excpetion of a day spent at the beach on the rosario islands. However beware : the Rosarios islands are islands of noise and binge drinking : boats playing very loud and disturbing music, hotel beaches filled with stereos playing loud and disturbing music. Not the right place if you are looking for peace and calm : guests used their phones as loudgspeakers around the pool which turned out into a horrendeous cacophonia of different musics. Personnel did their best to meet our exceptations but felt short almost each time. Overall, I only recomend using this hotel to discover Cartagena with a maximum stay of two to three nights, no more.

I stayed at Hotel Santa Clara 01/07/21-01/13/21 on the 7th day of my stay I noticed a significant amount of water on the entry floor upon awakening. I notified staff and maintenance was sent to clean up and evaluated the problem. Three days later I came in after the maid had cleaned my room and noticed a small towel on the entry floor in a large pool of water. I tried to step around the water to reach the phone to call staff when I slipped and fell landing on my left hip. Staff was called and sent a doctor to my room who gave me a cortisone injection and pain pills as I was experiencing severe pain in my hip and lower back. I was given a new room and a free massage. Now that I am home and the medication has worn off I am again experiencing considerable pain in my left hip and lower back. No reduction in my bill was offered and no offer to pay for my medical expenses now that I am home.

This hotel is one of the most beautiful accomodations ever stayed. The building, its gardens, pools and wells, the ambience in general are all amazing. We also appreciated the warm hospitality and kindess of all hotel employees. This hotel is highly recommended!