Hotel Boutique Bovedas de Santa Clara By Accor

Hotel Boutique Bovedas de Santa Clara By Accor 4 stars

TripAdvisor rating 4.5/5 299 reviews

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Hotel extras

  • Wonderful sea view

  • Access to the pool and public areas of Hotel Sofitel Legend Santa Clara

  • Spacious Suites for families from 4 to 6 people

  • Located in the Historic Center of the city

  • Near La Serrezuela Shopping Center

ALLSAFE approved hotel

Hotel location

Hotel Boutique Bovedas de Santa Clara By Accor

Cra 8 39 114, Barrio San Diego
130001 CARTAGENA
Colombia

GPS:10.42927, -75.54757

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Air conditioning
  • Wi-Fi
  • Breakfast

Breakfast

Our accommodation(s)

It features 14 comfortable rooms, including Luxury Rooms and Suites that are equipped with everything our guests need during their leisure or business trips. The hotel's architecture and decor combine a Republican style with modern touches All the rooms at the Hotel Bovedas de Santa Clara feature: a safe, 300-thread count Egyptian cotton sheets, free WIFI, minibar, microwave, coffee machine, LCD TV and 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  4.5/5  299 reviews

Very satisfied!

TripAdvisor rating 5.0/5

matthewkdalrymple Friends getaway - TripAdvisor review

The people were wonderful. Very kind and The staff is so kind and helpful. The room was clean and modern. I wish the air conditioner was stronger to get the room to 67 degrees Fahrenheit. It stayed around 70 which is fine for most people. The open air feel of the hotel is such a change from the US. I loved it! The people made this stay exceptional. I would definitely recommend it.

Disappointed!

TripAdvisor rating 3.0/5

Cartagena07 Couples - TripAdvisor review

As a silver member of All Accord hotels I expected a better room and service. The BAD: 1. previously scheduled transportation for airport pick up never showed up and had to take a taxi. 2. The room they gave me was depressing . Looked old and needs an upgrade. Since I had multiple reservations throughout this trip I requested and upgrade and was denied. 3. The hotel in general seems like it needs an upgrade. 4. For the money you pay you may be able to find something better in the old city. The GOOD: 1. Breakfast at the Santa Clara 2. Able to use amenities at the Santa Clara

Great Location, Great Rooms, but not on the same level as Sofitel

TripAdvisor rating 3.0/5

Bill B Couples - TripAdvisor review

We had a 2 night stay here and then added a 3rd night due to some flight changes. As someone who stays over 100 nights a year at hotels, I can say I was a bit disappointed with the service level at a boutique hotel that is part of a Sofitel. The first two nights we were given a great suite in the category we booked, wonderful room but not everything functioned as it should. The upstairs bath/shower water temperature dial did not work at all, it was either super hot or cold, no in between. That was not a big deal to me but just a maintenance issue that needed to be addressed. When we tired to re-check in for our third night is when things got a bit off. The front desk told us that they were not sure how we got a reservation since they were overbooked and made me feel like it was my fault for booking it online. We were told we had to move rooms and not given a lot of time to do so. Only when I pushed them on my ALL status did they agree to give us more time and a discount for moving rooms. The front desk seemed much more concerned about their Time Share people than the All Elite Guest. We moved to a much smaller room and then I found out that they had been charging us for coffee and water the entire time. Our first room had no QR code or note that they would charge, but I saw it in the second room. I questioned the Front Desk and they said that "no, it is not complementary". To be honest I was totally shocked. A Sofitel property that is charging guest for bottled water and coffee ... that seems a bit cheep for the brand. The bottled water I can understand when in a place where you are sure the water is safe to drink but I have never been charged for in-room coffee, even at the lowest end hotels I have stayed at. Good news is the front desk did not process the coffee charges when we checked out, but still the idea of being charged for coffee pods that are in your room is unacceptable for a high end hotel. Check-out worked well and I think it was done by one of the managers. I recommend the hotel for its locations but at almost $300 USD a night, it needs some improvement in staff attitude toward guest and amenities given in the rooms. A guest should never be made to feel like a reservation they made that the hotel has a hard time honoring his the guest fault. My recommendation for the Hotel Boutique Bovedas is to fully adopt the Sofitel level of service and not try to be something different.

Mixed - Sofitel access is the key

TripAdvisor rating 3.0/5

CattyInLondon Solo travel - TripAdvisor review

I have really mixed feelings about this stay, which is a shame as it could be excellent. Only given in 3 stars because in this price bracket, it should have been better. I was upgraded from to a suite, which is normally good. But with the bedroom upstairs on a mezzanine floor, I had no windows and natural light in the bedroom. Also, no use for the sitting room and or the 2nd bathroom. Bed was comfy and I love Occitane toiletries. The big killer was that the room was badly sound-proofed. I could hear everything in the next room. One night their snoring was so bad it woke me up. Creepy, it felt like someone was in the sitting room downstairs. Next night, new neighbours next door, but at 1am I got the front desk up to hear the TV noise. They agreed it was unacceptable and offered a new room, but it was late. Beware room 408. Hard to believe that I'm the first person to complain. On the plus side, you can use the facilities at the Sofitel which is one block away, incl their lovely pool and any drinks etc can be charged to your room. Best pool in the old town. Breakfast is good, small buffet with eggs cooked to order. Staff are friendly and helpful, and as it's a small hotel they get to know you quickly.

Improvement needed

TripAdvisor rating 4.0/5

FarAway51008281542 Business - TripAdvisor review

No price list for the beverages at disposal in the room The balcon door lock is broken and viewed its state already since a very long time, this has made my stay really uncumfortable as I had with me high values apparatus (business trip)

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Other web-users rate our hotel

  • 39 reviews 9.2/10 Location
  • 107 reviews 6.6/10 Room
  • 84 reviews 8.9/10 Service
  • 6 reviews 2.4/10 WiFi
  • 37 reviews 9.6/10 Breakfast
  • 24 reviews 5.2/10 Cleanliness
  • 21 reviews 3.9/10 Value
  • 17 reviews 9.1/10 Pool

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