Novotel London Stansted Airport Hotel 4 stars

Very helpful staff, I would Highly recommend

Managing covid restrictions well.

To be honest, the overall stay in the hotel was good, as always. But something that really disappoint me was the absence of a Thermometer in the hotel in the middle of a Pandemic, even more when one of the symptoms of the COVID is hi fever. I think it is just unacceptable. And that is the only reason why Im putting such a low vote.

Goes without saying that these are extremely difficult / challenging times, yet the staff at Novotel Stansted remain positive & professional .................. I for one really appreciate the efforts being made to keep the Hotel open.

tl;dr: If you want somewhere to stay for one night on the way to or from the airport, this place will do the job. For longer stays (e.g. if you have business locally) check the facilities carefully before booking. I booked a six-night stay here to sit out my mandatory quarantine after arrival in the UK. The hotel offered the option of early check-in, which was very useful as I had come from Harwich off an overnight ferry and arrived at the hotel before 9am. After a brief search, the receptionist found a room that was ready for me. This was clean and comfortable as a bedroom, but did not have the ergonomic workstation I was explicitly promised in my confirmation email. Reception advised me that none of the rooms had proper desks – unusual for a Novotel. I asked if they had a spare meeting room I could use, but the space I was offered did not have proper desks and chairs either. The 24-hour room service promised by the website was not operating; guests had to collect their food from the restaurant or eat it there. This was not ideal when I was supposed to be self-isolating. I recognise that the pandemic has been a challenging time for the hospitality sector, but it was precisely because of the pandemic that I wanted certain facilities, which were not there. Subsequent to my stay here, I moved to a different hotel in the same category which *did* provide room service, so it can be done. The restaurant offered a limited menu for understandable reasons, but what food there was was tasty, nutritious and nicely presented. The only disappointment was that there were not hot desserts – ice cream is not necessarily what you want on a cold winter's evening. On the plus side, my room and the public areas were in good condition and everything (HVAC, plumbing, etc.) worked properly. Staff were friendly, helpful, professional and efficient throughout. They do charge £8 a night for parking – fine if you're only staying one night, but quickly mounts up if you are staying longer. As there is no safe pedestrian access to the hotel (as I discovered when I tried to go for a walk) this is rather reminiscent of a certain budget airline that operates out of Stansted. In summary, it's fine as far as it goes – there's nothing actually wrong with the place. It's just that I fail to see how much added value there is compared to nearby budget hotels that are around a third cheaper.

Comfy rooms but the food has gone massively down hill. I appreciate it’s tier 4 but £15 for one slab of lasagne and a tiny salad that has no taste is very poor and nothing more than a micro waved ready meal. The menu is is very limiting for anyone staying for more than 1 night and no healthy option or veg.

First, the positives. In these difficult times, especially for the hospitality industry, the staff did all they could to make the best of a bad situation and to make me feel welcome. I slept and ate well, and was impressed by the indefatigable professionalism and friendliness of every team member I encountered. The negatives really are not the fault of local management. However, precisely because of the current situation, I booked a Novotel with certain expectations. I was supposed to be self-isolating on arrival in the UK, so I wanted a room where I could live and work comfortably for several days. The booking confirmation explicitly said that the room had an ergonomic workstation, and indeed I expected a standard issue Novotel desk and chair, but this was not the case: there was only a tiny table and an armchair. The website explicitly said that the hotel offered 24-hour room service, but this was not the case. Therefore, whilst my stay was perfectly comfortable and the staff impeccable, the hotel offered little added value compared to a nearby budget hotel that would have been about a third cheaper.

Excellent staff. Superb breakfast. Well received on arrival

The staff were all very nice and helpful. I did get sent into a not cleaned room, but that might have been an accident. The TV in the room was super low quality. A huge part of the carpeted floor was wet and i couldn't walk on it. Everything else was fine - bed was comfortable, the bathroom was clean and nice. I also ordered room service and was super disappointed. I paid like 19£ for a meal that consisted of a tiny coke bottle, cheap, overfried fish, stale potatoes and packets of ketchup and mayo instead of a proper sauce that was described on the menu. Way too overpriced for something I could have gotten at a random corner food place.

All good as usual apart from the fact that the only staff member that I encountered not wearing a mask in the 2 days I stayed at the hotel was the lady that was table serving in the restaurant. Even the cleaning staff who don't deal with guests directly were all wearing masks yet the person in the restaurant who comes in direct close contact with people was inexplicably not wearing one which made me quite uncomfortable to where I then avoided eating there.

Air conditioning does not work properly. Water flow in the shower is almost non existent. Nice breakfast. Good and helpful staff.

I am very used to this hotel as I stay here very often. When I arrived to the room there was a spot of dirt in the bed sheets but the receptionist was very quick to solve the problem and to change me room. So big point for customer care. Very good at following the covid guidelines, good procedure with the breakfast and lunch or dinner. The only thing I didn't like was that the man giving the food to me for dinner had no mask on.

Under the COVID circumstances it was excellent.

Comfortable bed. Excellent staff. Acceptable cleaning. Restaurant: food quality has big room for improvement. Rewarmed. Really expensive. More basic and healthy options could be included.

Due to pandemic acceptable