ibis Stevenage Centre Hotel 2 stars

TripAdvisor rating 3.5/5 600 reviews
ibis Stevenage Centre
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+ 15 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Central location, with plenty of nearby transport links

  • 5 fully-equipped meeting rooms which accommodates 600 guests

  • Cinema, night club, restaurants and bowling located nearby

  • Less than five minutes to Stevenage train station

  • Café Green serves a choice of international cuisine

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)Paying
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Leisure and activities
  • Other sports activities
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

ibis Stevenage Centre

Danestrete
Danestrete
SG1 1EJ
stevenage
united kingdom

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON HEATHROW At 68.56km / 42.6 miles

  • By plane

    LONDON LUTON At 23.5km / 14.6 miles

  • By plane

    LONDON STANSTED At 45.06km / 28 miles

  • By car

    AM1 JUNCTION 7 At 6.44km / 4 miles

  • By car

    M1 At 4.02km / 2.5 miles

  • By train

    KINGS CROSS LONDON At 64.37km / 40 miles

  • By train

    STEVENAGE RAILWAY STATION At 0.19km / 0.12 miles

  • By train

    STEVENAGE STATION At 0.03km / 0.02 miles

GPS :51.903381, -0.20354

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 9
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 9
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

CAFÉ GREEN

Type of cuisine: International

Relax, drink and dine in our cosy, welcoming on-site eatery, Café Green. Open around the clock so you never have to go hungry, the friendly staff are on hand to make sure all your needs are met.

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 600

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
ibis Stevenage Centre

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,677 reviews

tripadvisor

TripAdvisor Rating 3.5/5

600 reviews

Ok

Customer review rating 3.9/5

G T. Business - 03/12/2019 Confirmed reviews ALL

Stayed with you guys on numerous occasions unfortunately must say the experience has been better,bit disappointed with breakfast selection which is very unusual

Dear Gary T., Thank you for taking the time to tell us about your experience at the ibis Stevenage Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We haven't changed anything with the breakfast, if you can let me know what was different I can investigate with the teams to find out why our usual standard was not adhered to. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Perfect for what we wanted

Customer review rating 3.9/5

Sam Couples - 03/12/2019 Confirmed reviews ALL

Great town center budget hotel, ideal location for all amenities

Dear Samantha B., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A fair price, but I'd rather pay more for a better stay

Customer review rating 3.9/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

The staff were very friendly and the room was clean, but both building standard, room, soundproofing and breakfast were not what I expected. - strong draught through window frames - no heating in bathroom - loud a/c unit right in front of room's window - noisy event with loud music right under room until 1am - breakfast was alright, but quality and selection could be better. Nice touch though: coffee available to go

Dear Andreas R., Thank you for taking the time to tell us about your experience at the ibis Stevenage Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for your comments raised, we don't have an AC unit in front of the window, perhaps this was the air vent so I will ask maintenance to check this area and other maintenance issues raised. We don't always have functions on during the week, so if you stayed again this may not be an issue. We are in the process of refurbishment which will see the rooms done in 2020. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice, comfortable hotel

Customer review rating 3.9/5

Vivienne R. Couples - 01/12/2019 Confirmed reviews ALL

Great location, clean and comfortable. Helpful staff.

Dear Vivienne R., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ok

Customer review rating 3.9/5

Tricia. Couples - 27/11/2019 Confirmed reviews ALL

My stay in this hotel was ok and the room could of done some work on it as the paint by the window was pealing and the desk was awful needs a new one and needs more bins in the room and needs a good paint work..

Dear Tricia G., Thank you for taking the time to tell us about your experience at the ibis Stevenage Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have just completed a refurbishment in the corridors and work will begin in the rooms early 2020. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Saturday night stay..,

Customer review rating 3.9/5

Miss M. Friends - 26/11/2019 Confirmed reviews ALL

Really friendly staff at check in & check out. Comfy room, great shower. Excellent price. Would stay again for sure.

Dear Kay M., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It`s Stevenage, it`s an Ibis!

Customer review rating 3.9/5

Cbdgb Families - 26/11/2019 Confirmed reviews ALL

Another good stay met by some very nice staff. Centrally located for all things Old Town, shops, buses, trains and road links. Clean and despite some of it`s reviews by a n other the hotel is tired and in places in needs of a makeover.

Dear david b., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fine for a one night stay but a couple of comments

Customer review rating 3.9/5

Mike Couples - 25/11/2019 Confirmed reviews ALL

The room was fine except that there was a coffee mark on the window sill and something like coffee splashes on the bathroom door ( both would wipe off easily based on a quick try ) - surely room cleaner should spot this. Signs in the lift saying refurb work would be finished in October on November 22/23. Glad I wasn't staying the Saturday night with music until 2am

Dear Michael D., Thank you for taking the time to tell us about your experience at the ibis Stevenage Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

DISAPPOINTED

Customer review rating 3.9/5

Anonymous Couples - 23/11/2019 Confirmed reviews ALL

On arrival the receptionist was polite checked in etc, went to my room 502 on the 5th floor, the room was VERY hot and had a strong smell of urine. I went to reception and advised the receptionist who was going to get a member of staff to spray the room which I declined. The room was changed to room 206 on the 2nd floor, unfortunately this room was cold constantly blowing cold air (not happy) I went back downstairs to reception and advised we have no heating, she checked in the back office and apparently turned on the heating, I did advise from my booking online it was my girlfriends birthday I also advised the receptionist on my first visit to reception as I wanted it nice as we were out all day and were due to go out for dinner later (this was just a stop over) I reattended reception again as there was no shower cap in the bathroom which is pretty much standard in every hotel. When I asked the receptionist for a shower cap by this time she was pretty pissed off with me as this was my third visit within an hour of checking in. (I ended up purchasing one from tesco across the way)

Dear Roger D., Thank you for taking the time to tell us about your experience at the ibis Stevenage Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry for the problems you faced during your stay, we turn all heating on during this cold weather to our arrival rooms, so when you were moved to 206 this hadn't been done, I am sorry if you felt the receptionist was annoyed, I am sure this was not the case. In relation to shower caps it is not a standard in a 2 star ibis hotel to provide such. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ok value staff excellent room basic. Stayed at better ibis budgets

Customer review rating 3.9/5

Anonymous Couples - 23/11/2019 Confirmed reviews ALL

Ok. Value for money. Rooms need lick of paint. Bigger towels as well.

Dear Christopher F., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Below normal Accor standards

Customer review rating 3.9/5

Nigel H. Business - 22/11/2019 Confirmed reviews ALL

Rather disappointing - whilst staff were okay the hotel itself was below average and my room smelled of damp, not particularly clean or pleasant and what I would have expected from a independent cheap hotel. For the price it was not good value and not up to usual Accor standards. I’ve stayed at Ibis Budget hotels at a third of the price that were better standard. Notices on site said that refurbishments had recently been completed in October? Certainly didn’t feel like that. Will always use Novotel, Ibis Styles & Ibis budget elsewhere but if working in Stevenage again will look elsewhere, sorry.

Dear Nigel H., Thank you for taking the time to tell us about your experience at the ibis Stevenage Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry that you did not enjoy your stay, we are having works done as the lifts point out, the first stage has been the corridors and the rooms begin in 2020 - we do hope you will return when this is completed. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Clean and well equipped

Customer review rating 3.9/5

Anonymous Business - 22/11/2019 Confirmed reviews ALL

Brendan at reception was very polite and helpful. Room was clean and well equipped, two single mattresses pulled together though which was the only negative point. Hotel has recently been refurbished and interior was smart.

Dear Morgan R., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cheap but clean!!

Customer review rating 3.9/5

K C. Couples - 19/11/2019 Confirmed reviews ALL

For the one night stay suited us fine, clean & comfy bed. Shame about all the cracks & coverups!

Dear Kerry c., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are in the process of investment works, so all the cover ups will soon be gone. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable

Customer review rating 3.9/5

Jane H. Couples - 19/11/2019 Confirmed reviews ALL

Clean and convenient for stay good price friendly staff One downside room cold radiator not working

Dear Jane H., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very disappointing, will not return

Customer review rating 3.9/5

Julian F. Solo - 14/11/2019 Confirmed reviews ALL

I stayed at the Ibis Stevenage on Monday 11th November in room 520. The room was extremely poor with stains on the walls and carpet. There was paint peeling off the walls, a stained throw on the bed and despite no windows open there were 2 flies in the room when I arrived. The whole place felt dirty. On leaving the following morning I voiced my concerns to the person on reception who seemed more interested in telling me two people had left without settling their account and said "See you mate". Very unprofessional in my view. Overall a very poor service and stay and I won't return.

Dear Julian F., Thank you for taking the time to tell us about your experience at the ibis Stevenage Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am very sorry for your experience, I will address this with the team member concerned to ensure there behavior is much more professional. We are in the process of investment works which will see much better improved rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good hotel, strong refurbishment, one major hiccup

Customer review rating 3.9/5

M Families - 14/11/2019 Confirmed reviews ALL

I had a good stay in the hotel, in a recently refurbished room which I was very impressed with. I was particularly grateful to your receptionist who put me in a room at the end of the corridor when she saw I had a late checkout - to prevent noise etc. The main let down was that, having booked a late check out, I was still woken by a member of staff knocking on my door 15 minutes after the regular checkout time informing me I had to check out, despite a "do not disturb" sign. I had prebooked the late checkout at time of booking so I was very unimpressed (I can understand how it might have happened if I had chosen it on a whim). One of the most stressful things about staying in a hotel for a lot of people is the fear of being woken by the "housekeeping knock" so this was really disappointing.

Dear Matthew H., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very sorry that housekeeping did that, it is totally unacceptable and I will address this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great except the parking

Customer review rating 3.9/5

Camilla B. Business - 14/11/2019 Confirmed reviews ALL

Having got there late evening and having to leave early morning dragging my case up and down 2 flights of car park stairs with beer cans and needles it not something I would ever want to repeat.

Dear Miss C B., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Price

Customer review rating 3.9/5

Ben T. Business - 12/11/2019 Confirmed reviews ALL

Very good location ,nice and clean and staff very helpful . Would be nice if breakfast started at 6am as my work start time meant I missed it each morning.

Dear Glen T., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A pleasant stay

Customer review rating 3.9/5

Polly Business - 12/11/2019 Confirmed reviews ALL

We had a nice room on the 4th floor. Room looked "tired" with wallpaper that has been ripped, but I understand they are re-vamping the hotel, new carpet had already been laid in the public areas.

Dear Georgina H., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr

Customer review rating 3.9/5

Anonymous Solo - 09/11/2019 Confirmed reviews ALL

Just one night. Room was clean and bed was comfortable. Had a great nights sleep. Staff are friendly and very helpful

Dear Robert F., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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