ibis Stevenage Centre Hotel 2 stars

Customer review rating 3.9/5 1,729 reviews
ibis Stevenage Centre
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+ 15 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Central location, with plenty of nearby transport links

  • 5 fully-equipped meeting rooms which accommodates 600 guests

  • Cinema, night club, restaurants and bowling located nearby

  • Less than five minutes to Stevenage train station

  • Café Green serves a choice of international cuisine

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)Paying
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Leisure and activities
  • Other sports activities
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

ibis Stevenage Centre

Danestrete
Danestrete
SG1 1EJ
stevenage
united kingdom

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON HEATHROW At 68.56km / 42.6 miles

  • By plane

    LONDON LUTON At 23.5km / 14.6 miles

  • By plane

    LONDON STANSTED At 45.06km / 28 miles

  • By car

    AM1 JUNCTION 7 At 6.44km / 4 miles

  • By car

    M1 At 4.02km / 2.5 miles

  • By train

    KINGS CROSS LONDON At 64.37km / 40 miles

  • By train

    STEVENAGE RAILWAY STATION At 0.19km / 0.12 miles

  • By train

    STEVENAGE STATION At 0.03km / 0.02 miles

GPS :51.903381, -0.20354

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 9
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 9
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

CAFÉ GREEN

Type of cuisine: International

Relax, drink and dine in our cosy, welcoming on-site eatery, Café Green. Open around the clock so you never have to go hungry, the friendly staff are on hand to make sure all your needs are met.

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 600

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
ibis Stevenage Centre

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,729 reviews

tripadvisor

TripAdvisor Rating 3.5/5

609 reviews

Not at the usual IBIS standard

Customer review rating 3.9/5

Michel M. Business - 17/02/2020 Confirmed reviews ALL

This hotel need definitely some refresh.

Dear Michel M., Thank you for taking the time to tell us about your experience at the ibis Stevenage Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are in the process of going through some upgrades and look forward to sharing our changes with you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Really cold

Customer review rating 3.9/5

Vivi Business - 15/02/2020 Confirmed reviews ALL

It was a very cold night, the heating was not working. They gave us a small heater which we couldn't keep on during the whole night as it was a fire hazard and the "heating" was blowing out cold air. Had to sleep with my hoodie on!

Dear Paraskevi T., Thank you for taking the time to tell us about your experience at the ibis Stevenage Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Central location

Customer review rating 3.9/5

Js Business - 10/02/2020 Confirmed reviews ALL

Stayed many times previously with no problems, this time room 615 had poor shower flow (head probably needs a simple descale) and a constant rattle all night from the ventilator grille in the room (though aircon/heating was switched off). Both seem like basic maintenance issues that should really be spotted at room inspection and sorted out. Otherwise as comfortable as usual!

Dear Julia S., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Conveniently situated for my business meeting.

Customer review rating 3.9/5

No T. Business - 10/02/2020 Confirmed reviews ALL

Short.

Dear N. L., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, good nights sleep

Customer review rating 3.9/5

Carol B. Business - 09/02/2020 Confirmed reviews ALL

Excellent

Dear Carol B., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Centrally located

Customer review rating 3.9/5

Annett Business - 08/02/2020 Confirmed reviews ALL

Awful stay. Didn't sleep there that night. I had a multi national conference call but there was drilling going on all day. After I checked in someone from maintenance opened my door as I was resting. I called reception and told them about this important phone call but was told they cant stop the refurbishment for my sake. She did offer me the use of the restaurant but this was a private call that I needed to take in the privacy of my room. The phone in the room did not work. It didn't even have a dial tone. A most disappointing stay

Dear Annett M., Thank you for taking the time to tell us about your experience at the ibis Stevenage Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Tired and unkempt

TripAdvisor rating 3.5/5

Amanda R Business - 08/02/2020 TripAdvisor review

Where do I start. This was my 2nd stay (I booked both together). It's a Shane that I can't share my photos on this review! (But I have on TripAdvisor). Cracking and peeling paint on walls, missing skirting boards. Chipped edges on the desk. Dirty shower drain, making water poll and flooding floor in bathroom. Broken bed base, where the 2 single beds are joined to make a double. 2 separate rooms, however the problems remain the same!

Excellent service and customer service

Customer review rating 3.9/5

David B. Friends - 05/02/2020 Confirmed reviews ALL

I’ve booked a five day stay to see friends in London and Stevenage you cannot fault the hotel everything is top of the chain will be booking again very soonThank you to the staff for their excellent hospitality

Dear David B., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Horrendous

Customer review rating 3.9/5

M D. Business - 05/02/2020 Confirmed reviews ALL

I have respectfully suggested that BTC course in forum NOT recommend IBIS as a place for delegates to stay. After the course on Saturday my colleague and I arrived back to the hotel and as we walked to our room on our floor we heard high pitched screaming from a woman with a man shouting at her - it was clear she was being beaten up. To cut a very long story short my colleague and I asked the reception to call the Police as the beating was ongoing, we could hear the banging and screams at the reception. The man at the desk was very unconcerned but told us that he had called the police, I didn't believe him and so I phoned 999, I felt the woman was in a grave situation. The police did come but the woman had fled and the man had left. It was very frightening. The shocking part of it is that the police told me the hotel had not in fact called them - in other words they were quite happy to let a women be brutalised, it was terrible. I thought you would want this feedback as if I were to do another course in Stevenage I would have to source and alternative accommodation.

Dear Madeleine N., Thank you for taking the time to tell us about your experience at the ibis Stevenage Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the situation was in hand and I can confirm to you that no one was being beaten, the couple were having a major argument, throwing things in the heat of the moment - the receptionist had informed them he would call the police if it continued, at which point you then called the police, the receptionist informed them the police had been called and they decided to leave the hotel together before being arrested for disturbing the peace. We would never allow or be ok with someone being beaten, however this was not the case, it was investigated correctly - I can only apologies that you suffered severe worry over a young intoxicated couple arguing. We understand if you were to choose to stay elsewhere, however this is an exception to normal behavior of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Convenient.

Customer review rating 3.9/5

Michael A. Business - 04/02/2020 Confirmed reviews ALL

Check in was very quick and the room was comfortable.

Dear Michael A., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nightmare

Customer review rating 3.9/5

Trevor S. Families - 02/02/2020 Confirmed reviews ALL

Unfortunately or as it was fortunately we didn't stay as my wife took ill and we were advised to go back home. I say fortunately because this was by far the worst hotel I have set foot in. It is shabby from the entrance to the room. We asked for a disabled room and to try and get my wife's mobility scooter in was almost impossible.

Dear Trevor S., Thank you for taking the time to tell us about your experience at the ibis Stevenage Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Room was very dated

Customer review rating 3.9/5

Amanda R. Business - 01/02/2020 Confirmed reviews ALL

Attention to detail of cleaning, as heavy dust was on the wall of the bathroom behind the door. Thick layers of paint were flaking off the walls, and skirting missing from part of the wall. Desk was badly chipped and coffee cup stains on desk. The bad was comfortable enough, despite 2 single bed bases.. Bath mat was stained and torn. Shower was too powerful for tidy cubicle, meaning that water flooded the floor.

Dear Amanda R., Thank you for taking the time to tell us about your experience at the ibis Stevenage Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are in the process of going through an upgrade which will see repairs to areas of concern raised. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Cold hotel.

Customer review rating 3.9/5

G. L. Business - 01/02/2020 Confirmed reviews ALL

Poor heating in room with no option to adjust

Dear L. g., Thank you for taking the time to tell us about your experience at the ibis Stevenage Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well Located and Great Service

Customer review rating 3.9/5

David Business - 31/01/2020 Confirmed reviews ALL

Easily Found and Great location -

Dear Always 9000 *., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great breakfast

Customer review rating 3.9/5

A S. Couples - 29/01/2020 Confirmed reviews ALL

No complaints as usual it was a good stay

Dear Mr and Mrs s., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location-very comfortable

Customer review rating 3.9/5

P. Families - 27/01/2020 Confirmed reviews ALL

Helpful reception- clean and comfortable rooms-plenty of hot water

Dear Peter P., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stevenage - Ibis Hotel

TripAdvisor rating 3.5/5

peterprobyn 26/01/2020 TripAdvisor review

Rooms very clean - comfortable bed .Shower powerful with plenty of hot water. All round service very good Reception staff always on hand and very helpful. Would not hesitate to recommend to family and friends

Dear Reviewer, Thank you for taking the time to leave us your feedback. We are pleased you enjoyed your stay and hope to welcome you back again in the future. Kind Regards Hannah Chapman

great staff

Customer review rating 3.9/5

Joyce S. Couples - 22/01/2020 Confirmed reviews ALL

We come to Stevenage every year in January and always stay at the Ibis. Last year we were given a really bad room, mouldy windows and very noisy so we complained to management. This year we were given a free breakfast, bottle of wine and points on my A club card towards another stay in compensation which we accepted. This year we have no complaints. The room was lovely and the staff were amazing.

Dear Joyce S., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good location

Customer review rating 3.9/5

Mike Business - 20/01/2020 Confirmed reviews ALL

The decoration in my room was a bit tired with paint flaking off the wall.

Dear Michael B., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ideal value experience.

Customer review rating 3.9/5

Scott Business - 18/01/2020 Confirmed reviews ALL

Cheap stop over for travelling, rooms very basic that need refurbishment but clean and comfortable for 1 night stop over. Lift sounded like it was going to breakdown at anytime. Colleagues very friendly and helpful. Enjoyed hot breakfast.

Dear Scott C., We very much appreciate your comments regarding your stay at the ibis Stevenage Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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