ibis Stevenage Centre Hotel 2 stars

Awful stay. Didn't sleep there that night. I had a multi national conference call but there was drilling going on all day. After I checked in someone from maintenance opened my door as I was resting. I called reception and told them about this important phone call but was told they cant stop the refurbishment for my sake. She did offer me the use of the restaurant but this was a private call that I needed to take in the privacy of my room. The phone in the room did not work. It didn't even have a dial tone. A most disappointing stay

Where do I start. This was my 2nd stay (I booked both together). It's a Shane that I can't share my photos on this review! (But I have on TripAdvisor). Cracking and peeling paint on walls, missing skirting boards. Chipped edges on the desk. Dirty shower drain, making water poll and flooding floor in bathroom. Broken bed base, where the 2 single beds are joined to make a double. 2 separate rooms, however the problems remain the same!

I’ve booked a five day stay to see friends in London and Stevenage you cannot fault the hotel everything is top of the chain will be booking again very soonThank you to the staff for their excellent hospitality

I have respectfully suggested that BTC course in forum NOT recommend IBIS as a place for delegates to stay. After the course on Saturday my colleague and I arrived back to the hotel and as we walked to our room on our floor we heard high pitched screaming from a woman with a man shouting at her - it was clear she was being beaten up. To cut a very long story short my colleague and I asked the reception to call the Police as the beating was ongoing, we could hear the banging and screams at the reception. The man at the desk was very unconcerned but told us that he had called the police, I didn't believe him and so I phoned 999, I felt the woman was in a grave situation. The police did come but the woman had fled and the man had left. It was very frightening. The shocking part of it is that the police told me the hotel had not in fact called them - in other words they were quite happy to let a women be brutalised, it was terrible. I thought you would want this feedback as if I were to do another course in Stevenage I would have to source and alternative accommodation.

Check in was very quick and the room was comfortable.

Unfortunately or as it was fortunately we didn't stay as my wife took ill and we were advised to go back home. I say fortunately because this was by far the worst hotel I have set foot in. It is shabby from the entrance to the room. We asked for a disabled room and to try and get my wife's mobility scooter in was almost impossible.

Attention to detail of cleaning, as heavy dust was on the wall of the bathroom behind the door. Thick layers of paint were flaking off the walls, and skirting missing from part of the wall. Desk was badly chipped and coffee cup stains on desk. The bad was comfortable enough, despite 2 single bed bases.. Bath mat was stained and torn. Shower was too powerful for tidy cubicle, meaning that water flooded the floor.

Poor heating in room with no option to adjust

Easily Found and Great location -

No complaints as usual it was a good stay

Helpful reception- clean and comfortable rooms-plenty of hot water

Rooms very clean - comfortable bed .Shower powerful with plenty of hot water. All round service very good Reception staff always on hand and very helpful. Would not hesitate to recommend to family and friends

We come to Stevenage every year in January and always stay at the Ibis. Last year we were given a really bad room, mouldy windows and very noisy so we complained to management. This year we were given a free breakfast, bottle of wine and points on my A club card towards another stay in compensation which we accepted. This year we have no complaints. The room was lovely and the staff were amazing.

The decoration in my room was a bit tired with paint flaking off the wall.

Cheap stop over for travelling, rooms very basic that need refurbishment but clean and comfortable for 1 night stop over. Lift sounded like it was going to breakdown at anytime. Colleagues very friendly and helpful. Enjoyed hot breakfast.