Novotel Stevenage Hotel 4 stars

Overall good size room, clean etc. No one on reception when we arrived , we waited around finally a female arrived, no greeting, no smile , not the sort of service I expect.

Only reason to stay is the location which is perfect for my place of work Hotel is tired looking as are the staff. Toilet needs bleaching Carpets need cleaning Biggest problem is the toilet has no sink?? Have to open the toilet door, then open the bathroom door THEN Wash the hands ?? With the age of spreading viruses , this is a very poor design

I was not impressed with the receptionist upon arrival. I found her cold and verging on the point of rudeness, for no apparent reason?

Nice stay again in lovely rooms with one of the nicest beds.

The customer service was excellent.

long waiting at check-in without any notice or service mindset 1st attempt for a room was a used rom 2nd attempt -> key didn't work 3rd attempt ok - during night loud fridge and some light check-out without bill

Satisfactory.

Helpful staff, quiet room, good price....good all round

Well located for visiting our relatives but not good if you need to walk anywhere. Very pleased we could bring Ralph the dog with us. Breakfast was nice with a good choice of cooked, pastries and cereals/yogurts. All the staff we encountered were very pleasant.

A very last minute trip needed a room here, spotlessly clean and very welcoming staff.

Stayed often due to location and family nearby. Eat in the restaurant for dinner with friends and the food has sadly dropped in standard, very basic and poor quality ingredients . Never took the breakfast as its normally below average and judging by the quality of the food at dinner this would not have improved. Really wish this can be impoved as now we will not eat there anymore .

The hotel is decent for a 3* property. It does lack a decent restaurant as the food we ate there was at the lowest level. Service in the restaurant was weird as The food was delivered to the table but we had to go to the counter to pay .. Room is of a good size, well equipped and really appreciated the USB plug. Horrible pillows but cozy overall. The cleaners did a good job however Housekeeping supervisor knocked at least 3 times on the day of our departure. Polite reception but not the most knowledgeable for the surroundings. Can not complain overall as I got a pretty decent rate so I would say it was a good value for the money.

Food was of variable quality and restaurant food was overpriced considering the quality. Evening staff had no idea whatsoever about what was available. Hotel was generally a bit on the tawdry side with hardly a single picture anywhere to brighten the ambiance and give the establishment character. Staff were generally exceptionally friendly and helpful. But reception desk staff sometimes forgot to mention about the need to register vehicle number causing great inconvenience subsequently in getting penalty refunded. No face flannels in rooms and on one day tea, coffee, etc not replaced. All in all disappointing given the hotel's four stars and the price.

Overall, it was a convenient and pleasant stay. My only criticism is that the toilet really needed a good deep-clean! They was a significant amount of brown lime-scale all around the underside of the rim. I noticed this because there was no toilet brush and I was cleaning the toilet using toilet paper. The light fitting in the toilet also looked like it had had a hasty repair.

Not a good experience other low cost hotels are much better the Toilet smelt of cigarette smoke, the air con was very noisey, beds are comfortable and pillows need replacing.