Mercure Hatfield Oak Hotel 3 stars

Customer review rating 3.9/5 1,737 reviews

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Mercure Hatfield Oak Hotel
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Room 1

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Hotel extras

  • Five fully-equipped meeting rooms for up to 100 guests

  • Enjoy traditional British cuisine at the Gallery restaurant

  • Nearby Woburn Safari Park and Whipsnade Zoo

  • Located nearby the M25 and A1

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hatfield Oak Hotel

Roehyde Way
Hertfordshire
AL10 9AF
hatfield
united kingdom

Tel: +441707275701

Fax: (+44)1707/266033

Check-in from 14h00

Check out up to 11h00

  • By plane

    LUTON At 30km / 18 miles

  • By train

    HATFIELD At 4.83km / 3 miles

GPS :51.745675, -0.241452

Our accommodations

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilities Why not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilege Room with 1 kingsize bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Junior Suite king size bed with sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)
Rooms

Our restaurants and bars

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 135

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Hatfield Oak Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,737 reviews

tripadvisor

TripAdvisor Rating 4.0/5

840 reviews

Not Good

TripAdvisor rating 4.0/5

barthig 07/08/2020 TripAdvisor review

I think because of the Corona Virus some hotels lost their wish to satisfy their clients. I asked for some Ice. Answer from reception: Only in the bar, and the ice will come with the drink order. Really? I had to go out of hotel and walk a lot just to get some ice. It was justified by the new rules of safety of corona virus. In which sense giving me the ice can spread the virus? Very bad experience. Not planning to return so soon to this hotel.

Dear Barthig, Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems you experienced with our team to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Fitzpatrick Operations Manager

Helpful at a very difficult time.

Customer review rating 3.9/5

Roger Business - 25/03/2020 Confirmed reviews ALL

With almost all services prohibited, staff still made me welcome. The worked around the difficulties and made sure I was comfortable and looked after. Well done!

Dear ROGER G., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Great stay

Customer review rating 3.9/5

Roy H. Families - 22/03/2020 Confirmed reviews ALL

Large comfy rooms and a great breakfast and very nice staff

Dear Mr h., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine

Good hotel

Customer review rating 3.9/5

Lisa Solo - 21/03/2020 Confirmed reviews ALL

Very comfortable

Dear LISA S., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Good breakfast, easy parking and location

Customer review rating 3.9/5

Allan Couples - 18/03/2020 Confirmed reviews ALL

Had a stay the night before my wedding and our wedding night, room was a good size nice shower and the room was quite

Dear Allan, We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive your feedback. Thank you again for sharing your experience, and we hope to see you again in the future. Sincerely, Katherine

Fantastic Family Stay

Customer review rating 3.9/5

Angie N. Couples - 18/03/2020 Confirmed reviews ALL

All Staff at the hotel are welcoming, professional and courteous. A big 'thank you' to ILSE on Reception, who was lovely; dealt with our booking, emailed confirmation and answered query on Member Card relating to our previous stay for our Son's Wedding Reception, whìch was also amazing. All the Reception Staff are friendly; a great team. The room was excellent and cozee; well done to the Cleaning Staff. Restaurant Staff were helpful and friendly; a lovely atmosphere. A family breakfast was scrummy - food plentiful and good selection. We will be back. A very big thank you again to Katherine Webster-Brown for another fantastic stay. xx Paul & Angie N.

Dear Angie, We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. W hope once this awful paramedic is over we will you back to the hotel to enjoy a pleasant stay with us. Sincerely, Katherine

Great stay

Customer review rating 3.9/5

L. Couples - 17/03/2020 Confirmed reviews ALL

Clean tidy courteous hotel

Thank you for your feedback

Stay for Wedding Nearby

Customer review rating 3.9/5

G.w. Families - 17/03/2020 Confirmed reviews ALL

Room was clean, however room and hotel was dated and looked like it needed some decoration. Both shower heads were broken in our room. Spoke to reception who offered us another room. No telephone in room to order room service. Breakfast both mornings were nice.

Dear Gemma Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine

Great stay

Customer review rating 3.9/5

Scott Business - 16/03/2020 Confirmed reviews ALL

polite staff they could not do enough for me

Dear SCOTT W., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will raise your comments about the team member who dealt with your check out with our reception manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Very impressed

Customer review rating 3.9/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

Cheerful receptionist, lovely breakfast, nice large clean room. Everything you want from a budget hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

My second home

Customer review rating 3.9/5

Erica G. Business - 14/03/2020 Confirmed reviews ALL

I use the hotel regularly for business and it is always a great experience. The staff are very kind and helpful and the rooms have everything I need. It is well located, close to the University and motorways.

Dear ERICA G., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another excellent stay with us. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

good comfortable stay

Customer review rating 3.9/5

Sarah K. Business - 13/03/2020 Confirmed reviews ALL

stayed for business, great easy location

Dear SARAH k., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Friendly as always, good room, quiet and peaceful

Customer review rating 3.9/5

Ih Solo - 12/03/2020 Confirmed reviews ALL

Nice to be welcomed back as genuinely recognised, request for a quiet room kindly received. So another very good stay and looking forward to be back in a couple of weeks (28th).

Dear IAIN H., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Another good stay

Customer review rating 3.9/5

Brian Couples - 10/03/2020 Confirmed reviews ALL

Hotel and staff lovely we where upgraded which was nice

Dear BRIAN W., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Good location, older style Mercure

Customer review rating 3.9/5

Ap Business - 09/03/2020 Confirmed reviews ALL

Great reception service as always, upgraded to a Junior Suite thanks to my regular stays and loyalty, room was a little cold and dated, MENU is in desperate need of an update, the menu variety is very high carb and disappointing, no on-site gym but option to drive to local Uni Gym - not ideal but better than nothing.

Weekend break

Customer review rating 3.9/5

Rob B. Couples - 09/03/2020 Confirmed reviews ALL

Again a lovely relaxing weekend at Hatfield Mercury. great food, good wine and friendly staff. I would like to say a big thank you to Atul who served us both nights for our evening meal and he could not do enough to make our meal very enjoyable. The steaks and Lamb were superb and compliments go to the chef for the meal. Also a mention for shift manager Tilly who worked tirelessly on a long shift in the evening and morning. Also on both days the breakfast was well served and plentiful and thanks go to Michelle and Kennedy. As always the reception staff were friendly and helpful and Declan behind the bar is a real asset. Great weekend and very well looked after. Thanks

Dear ROB B., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is reviews like yours that our team all work towards. Thank you again for sharing your experience, and we look forward to your next weekend stay with us. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager
Customer review rating 3.9/5

W.h.p. Families - 08/03/2020 Confirmed reviews ALL

We have been to this hotel on a day function several times before and have found it very hospitable and friendly, Food service and staff excellent. Just one problem Gents foyer wash room hand washing facilities have not been working for a while had to use disabled wash room.

Dear William P., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. I would like to apologise for the condition of the toilets during your birthday event. This was an unforeseen maintenance issue that was resolved after the weekend and I apologise this was a negative view of your dinner. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

well located for hertford university

Customer review rating 3.9/5

Anonymous Families - 08/03/2020 Confirmed reviews ALL

The hotel was well presented. the room was comfortable and clean. The restaurant was expensive and inefficient.

Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Katherine

Good Stay

Customer review rating 3.9/5

Gary L. Couples - 02/03/2020 Confirmed reviews ALL

Very pleasant. Nice room (226). Bed ..... My wife thought it was very comfortable.... I thought it was too soft. .... One very happy lady. Everything else was as expected.

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Perfect stay

Customer review rating 3.9/5

Steve Families - 28/02/2020 Confirmed reviews ALL

90th birthday party, food excellent, staff superb.

Hello Stephen, Thank you so much for your reviews. It's wonderful to hear you had such a great stay here with us at The Mercure Hatfield Oak Hotel. It was a pleasure for us to host the 90th birthday celebrations, and glad that you enjoyed the food. We look forward to seeing you again, should you be in the area again Sincerely, Marie Reception Manager
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