Mercure Hatfield Oak Hotel 3 stars

Customer review rating 3.9/5 1,757 reviews

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Mercure Hatfield Oak Hotel
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Room 1

Number of guests
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Hotel extras

  • Five fully-equipped meeting rooms for up to 100 guests

  • Enjoy traditional British cuisine at the Gallery restaurant

  • Nearby Woburn Safari Park and Whipsnade Zoo

  • Located nearby the M25 and A1

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hatfield Oak Hotel

Roehyde Way
Hertfordshire
AL10 9AF
hatfield
united kingdom

Tel: +441707275701

Fax: (+44)1707/266033

Check-in from 14h00

Check out up to 11h00

  • By plane

    LUTON At 30km / 18 miles

  • By train

    HATFIELD At 4.83km / 3 miles

GPS :51.745675, -0.241452

Our accommodation(s)

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilities Why not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilege Room with 1 kingsize bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Junior Suite king size bed with sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)
Rooms

Our restaurants and bars

THE GALLERY RESTAURANT

Type of cuisine: Regional

In the mornings, we serve our delicious English breakfast, with a choice of your favourite items. Enjoy dinner in The Gallery Restaurant with our delicious, seasonal restaurant menus.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Non contractual photo

Relaxing bar and lounge area, ideal location for food and drink offering, as well as small meetings. Guests may also enjoy the latest sporting events on Sky Sports

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 135

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Hatfield Oak Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,757 reviews

tripadvisor

TripAdvisor Rating 4.0/5

852 reviews

Not Covid Ready

Customer review rating 3.9/5

Paul Business - 15/10/2020 Confirmed reviews ALL

Appalling, the room smelt of stale cigarettes, the bathroom was filthy, I have the photos to prove it. The bed was lumpy and extremely uncomfortable, breakfast was late in starting. I ended my stay after one night and moved to another local hotel.

Comfortable Room

Customer review rating 3.9/5

Wendy Couples - 12/10/2020 Confirmed reviews ALL

Room was comfortable and clean. Shower was good. We didn't stay for the breakfast down to two factors, the staff were under pressure taking orders and £16 for breakfast with an additional cost for coffee or tea was rather excessive for a motel. We saw a couple leave the restaurant because they could not order. It took us 1 hour to secure a cab for a 4 mile journey. It has always been a handy hotel to stay in when we come to see our family, perhaps more staff would have made the morning run smoother.

Dear WENDY P., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. The cost for breakfast if purchased the evening before taken is £10 and this does include drinks. As you mentioned, we would like to have more team members however just like so many other businesses at the moment, We are operating on reduced staff. I'm sorry that this did have a negative effect on your stay. Our team do work hard so that this does not affect our guest stays. Regarding the taxi, We have already spoken to the taxi company and raised you comments with them so hopefully this should not happen again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Operations Manager

Good stay

Customer review rating 3.9/5

Rob W. Friends - 12/10/2020 Confirmed reviews ALL

Excellent accommodation and extremely good service

Dear Mr W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Craig Fitzpatrick Operations Manager

Friendly and warm as always

Customer review rating 3.9/5

Chris D. Business - 11/10/2020 Confirmed reviews ALL

My stay was very comfortable and the staff are always welcoming and accommodating with my advance requests met as always

Dear CHRIS D., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Operations Manager

Great staff, fantastic all inclusive deal, good location, great room.

Customer review rating 3.9/5

Paul B. Couples - 28/09/2020 Confirmed reviews ALL

The staff at the hotel were all amazingly attentive and friendly in what must be a very difficult time for working in a hotel. We were staying on the All Inclusive offer and were very impressed with the food, an upgrade on the room, check in at 12noon, the range of alcoholic and soft drinks on offer and the covid readiness of the hotel. We would stay again were we in the area and will consider other Mercure hotels for stays in other areas.

Dear PAUL B. MBE, We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. I was very pleased to read about your experience this weekend and your stay on the all-inclusive package. It is always a pleasure to receive positive feedback. I have shared your comments with our team and they too were glad they made for a great stay. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Craig Fitzpatrick Operations Manager
Customer review rating 3.9/5

C. Families - 26/09/2020 Confirmed reviews ALL

Lovely staff and clean rooms and very helpful.

Dear HEALY C., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will share your review with Marie when she returns from some much deserved holiday. I know she will be delighted to hear about your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Operations Manager

Fabulous staff

Customer review rating 3.9/5

Helen W. Families - 26/09/2020 Confirmed reviews ALL

The staff at the hotel cannot be faulted, helpful, polite, nothing was too much trouble. The food in the restaurant was also top notch, generous portions, beautifully cooked. The rooms were clean and comfortable. Great value for money.

Dear HELEN W., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Operations Manager

Lovely hotel, shame about the guests in the room above us

Customer review rating 3.9/5

Maria T. Couples - 23/09/2020 Confirmed reviews ALL

The hotel was lovely and clean and the staff were friendly. Great hotel room, felt quite safe. The food was another matter though. I had burger and fries, when I tipped the last of the fries onto my plate, a prawn came out too. Good job I wasn’t allergic to sea food. The staff member was very apologetic. My husband had a pizza, which was a bit doughy. When we got to bed, the people upstairs were very noisy and were clomping about. We had to call reception 6 times. Not very good when we’d traveled a fair way and really needed a sleep. Again the staff were very apologetic, and I appreciate that it’s not their fault.

Dear ANNE MARIA T., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. I was confused to read about your experience with the prawn as we do not have any prawn dishes currently on our menu and therefor none in stock in the hotel. I was also upset to read that other guests were inconsiderate to others in the hotel and that they dampened your experience with us. Thank you again for sharing your experience, and we hope your next visit will be better that previous. Sincerely, Craig Fitzpatrick Operations Manager

Great value and friendly staff

TripAdvisor rating 4.0/5

neilgc2016 Business - 22/09/2020 TripAdvisor review

Always a pleasure to stay here, great value and friendly staff. For hotel accommodation in this bracket one really can't fault what they provide. It hasn't been easy for hoteliers during this time but at the Mercure Hatfield they have found a way to offer hospitality that meets this business travellers needs.

Dear Neil, We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day, especially as you say, during these uncertain times we are all faced with. Thank you once again for your review and we look forward to welcoming you back. Kind Regards Craig Operations Manager

Absolutely outstanding

Customer review rating 3.9/5

Lady K. J. (. Friends - 14/09/2020 Confirmed reviews ALL

I am a travel journalist, a world critic and a live current affairs reporter, I have never experienced in this category of star and opposition chains such wonderful attention to detail - as did every guest. Not a single frown was seen - the staff and this particular hotel should be recognised as your flagship hotel - training etc was spot on the food was outstanding as was the drinks on the all inclusive. The team worked efficiently and an extremely happy crew. I would be very disappointed to find a bad review against this hotel.

Dear Lady Kendall, Thank you for the amazing review of our hotel! All our team were humbled to read about your experience. We are so glad that you enjoyed your stay and look forward to seeing you again very soon. Sincerely, Craig Fitzpatrick Operations Manager

Very excellent stay

Customer review rating 3.9/5

Balfour B. Business - 12/09/2020 Confirmed reviews ALL

My experience was always excellent

Dear BALFOUR B., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Operations Manager

Enjoyable stay very safe feeling

Customer review rating 3.9/5

I B. Couples - 08/09/2020 Confirmed reviews ALL

Good weekend spent at hotel. Staff excellent good to see them wearing masks and following safety rules. Very well looked after by very experienced staff. Overall excellent stay.

Dear A B., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Operations Manager

Good Stay.

Customer review rating 3.9/5

David B. Couples - 06/09/2020 Confirmed reviews ALL

A good nights stay for one night for us. Location was good as we were traveling by car with good links from the main roads. Location was in a quiet area on the outskirts of Hatfield.

Dear Mr B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Craig Fitzpatrick Operations Manager

good stay under the covid circumstances

Customer review rating 3.9/5

Lois G. Couples - 30/08/2020 Confirmed reviews ALL

Kind and helpful staff adhering to hygiene rules.

Dear Lois, We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. I'm was pleased to read your comments regarding the team and the cleanliness, especially given the times we are all living in and was glad that the situation di not affect your overall visit. Thank you again for sharing your experience, and we look forward to your next visit. Sincerely, Craig Fitzpatrick Operations Manager

Staff excellent - Supliments on food to high

TripAdvisor rating 4.0/5

andySuzanne 26/08/2020 TripAdvisor review

All inclusive stay - Bar/ Restaurant/ reception staff were brilliant. They couldn't do enough to make our stay a pleasant one. Due to the Covid situation the buffet dinner is replaced by a bar menu - The food choices were limited and had high supplement charges where a bit steep. But all in all a pleasant stay and a day out trip to St Albans.

Dear andySuzanne, Thank you for taking the time to tell us about your experience during your stay with us at the Mercure Hatfield Oak Hotel. I was pleased to read that the team were very welcoming and helpful during your visit. As you say we are running a reduced menu offering at the current time and i'm sorry that this was not entirely to your satisfaction. If I could ask that you contact me directly on the email below as i would like to look into your comment regarding the supplement charges during you meal. I however was glad to read that overall you had an enjoyable visit and we look forward to seeing you again. Kind Regards Craig Operations Manager Operations@hotels-hatfield.com

Friendly Hotel good location and plenty of free parking

Customer review rating 3.9/5

Chris D. Business - 20/08/2020 Confirmed reviews ALL

It’s the people that make this hotel on the whole. The rooms are comfortable but extremely hot in summer as no air conditioning and poor ventilation. The location and free parking are a plus too. Its rgood that the bar and restaurant ate both open now. Although the hotel is operating on minimum staff still they do their upmost to serve you and make you feel welcome

Dear CHRIS D., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Tilly who I know will be delighted to hear. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Operations Manager

Good stay, however need fans/air conditioning

Customer review rating 3.9/5

Nick Couples - 15/08/2020 Confirmed reviews ALL

Good stay, and hotel clean and well kept - along with being lucky enough to have my room upgraded. However the room was extremely hot; and no air conditioning and/or fans available from reception which was a bit disappointing. This unfortunately meant I didn’t sleep particularly well.

Dear N. Walden, We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. I am glad you appreciated the upgrade during your stay with us. As you mentioned we do not have Air-con in the rooms however this is something that we are trying to put in place in the future. Unfortunately as we are an older building this is not a easy resolution. I would however like to apologise for the miscommunication regarding the lack of a fan. We do have fans available and again I'm sorry if you were told otherwise. I will share your comments with our team to ensure that this doesn't happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Not Good

TripAdvisor rating 4.0/5

barthig 07/08/2020 TripAdvisor review

I think because of the Corona Virus some hotels lost their wish to satisfy their clients. I asked for some Ice. Answer from reception: Only in the bar, and the ice will come with the drink order. Really? I had to go out of hotel and walk a lot just to get some ice. It was justified by the new rules of safety of corona virus. In which sense giving me the ice can spread the virus? Very bad experience. Not planning to return so soon to this hotel.

Dear Barthig, Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems you experienced with our team to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Fitzpatrick Operations Manager

Helpful at a very difficult time.

Customer review rating 3.9/5

Roger Business - 25/03/2020 Confirmed reviews ALL

With almost all services prohibited, staff still made me welcome. The worked around the difficulties and made sure I was comfortable and looked after. Well done!

Dear ROGER G., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Great stay

Customer review rating 3.9/5

Roy H. Families - 22/03/2020 Confirmed reviews ALL

Large comfy rooms and a great breakfast and very nice staff

Dear Mr h., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine

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