Mercure Hatfield Oak Hotel 3 stars

Excellent customer services by the receptionist on duty who was very patient with us and went above and beyond to make our stay special bearing in mind it was for a birthday. The suite was really nice as was the food.

The hotel reception staff were friendly and helpful. The breakfast was good and the room was nice. However the hot tap for the bathroom basin was scolding hot, whilst the shower had no hot water. This resulted in a mid winter cold shower. Manager came to fix it, went off to reset the boiler and was never seen again. Receptionist apologised, said that she could not refund anything for the lack of hot water but did promise someone would phone me. No phone call was received.

Nice staff, easy parking and nice hot showers

Happy and friendly staff. Their efforts let down slightly by the tired looking nature of the hotel. It is in need of a general decoration and tidy up.

Stayed in room 126 which backs onto the car park. The road noise kept me awake pretty much most of the night even wearing headphones. Please invest in double glazing or warn guests.

The rooms were large and comfortable, the staff was friendly and breakfast was quite good. Location is very convenient if visiting the University, and the available bar/restaurant was much appreciated. Only three minor critics: the automatic lighting in the bathroom was rather erratic - sometimes the light would switch on without any movement (e.g. in the middle of the night), and other times it would switch off whilst I was in the bathroom (especially when having a shower, and was impossible to get it back on unless coming out of the shower, and so I ended up showering with the door to the room opened, so that I could have some light, which isn't ideal). I also found that even thought the food selection for breakfast was good, the organisation was sometimes lacking (understaffed for receiving the guests upon arrival, and sometimes forgetting the requests for coffee/toasts). Finally, even though the hotel asks you to be ecological and says it won't change the towels unless they are on the sink/floor, my towels were systematically changed every day, despite me leaving them neatly drying in the provided racks. The complimentary toiletries that I had opened were also replaced half way through my 3-night stay, without them being empty, which I thought was just unnecessary waste.

Good stay

Room great. Bar Great. Vegetarian food selection could be a bit broader.

Can of drink purchased at the bar was dirty around the top. Was not recognised for my Accors Loyalty account, had to remind the reception staff (drink voucher). Bar menu quite limited to high carb meals only. Food order was incorrect (ordered salad but burger in a bun arrived). Alcohol free Budwieser 330ml can £3.50! Seems very expensive for an alcohol free canned drink. Room was ok but TV was very small and old compared to most hotels I stay at in the area. Bathroom could do with updating including the shower, towels provided very small compared to most other hotels. Food was average quality but very generous quantity (chicken salad).

My stay was very nice. The staff are always pleasant and the hotel appears to be well managed. The room was very clean and comfortable and I enjoyed my stay.

Overall we found the hotel a good venue for our family gathering, child friendly, helpful staff, clean rooms and public areas.

Unfortunately the room had a strange smell in it. It was an accessible room. I think it was a damp smell. Breakfast- the service was poor- lack of tea and had to wait ages for it to arrive and I’m still waiting for the toast we ordered.

We booked for a wedding and were told we could do an early check in at 12:00. We arrived at 12:30, with the wedding starting at 13:30. The room was not available and we were informed that they didn’t know when it would be ready. We were offered the disabled toilets to get changed in as the only solution. Unfortunately the toilet was not clean and the floor was wet. This lead to a very unpleasant experience. Definitely not the service we had planned for!

Hotel was adequate, but the stay was spoiled because we booked our bags in early and they were placed in the wrong room. They were only found the next morning. Staff were very apologetic and helpful and they did refund the nights stay.

Room great, bed v big, nice hotel, good breakfast and recommend hotel.