Mercure Hatfield Oak Hotel 3 stars

This was a disappointing stay. The location of the hotel is good, and the facilities are advertised. The staff work incredibly hard - there are not enough people. But two aspects were poor. First, the room I was allocated was disappointing. On the ground floor, there was a great deal of noise from the corridor. Outside the room is the terrace for the bar - people stood outside my room all evening, and they were being allowed to smoke, which was blowing into my room. Breakfast was a debacle. One of the options was mini-croissants, with a warning this would take 15 minutes. It actually took 45 minutes for them to appear, apparently because the ovens hadn't been turned on. I recognise that things are challenging at the moment, but it was a disappointing stay.

I had a lovely stay for a wedding I was invited to, the staff were first class in their courtesy and helpfulness Craig is the most hardworking person I have ever met!

Lovely room with very comfortable bed. It was a shame the restaurant was closed due to a wedding and that we were not informed until a day after our booking. Also not sure why the room has a coffee machine but no pods.

Comfortable bed, blackout curtains and everything to do with wedding we attended was excellent.

Room was comfortable. Service and breakfast service was poor.

Staff were excellent! However the hotel is a little tired (holes in carpet, stains, ceiling in restaurant peeling, windows not shutting well, etc. etc.)

all fine

I will tell everyone not to bother the room stunk of cigarette smoke, the receptionist wasn't helpful at all just looked at me and said I can't find your reservation, id paid over £140 for that we left as soon as we arrived avoid it like the plague!!!! And I will be getting a refund take a look at my Google reviews there's a few followers on there.

I booked two rooms and chose this hotel as my father has difficulty walking and doing steps. I rang before booking to ask how to reserve a accessible room with walk in shower or wet room and was assured of that adding my requests to the notes for the hotel would suffice. I did this as well as adding on both sections when ‘checking in’ online also. We arrived late at the hotel after attending a function at a nearby hotel (whom didn’t have accessible rooms - hence booking Mercure) the receptionist was hugely helpful and did her best as could see the request on my booking. The room we were allocated for my parents was 126 which was on the ground floor with a shower cubicle (although it did have a step to get into it) this room is a long distance waking down 2 very very long corridors one of which has a real slope on it (no hand rails) and through numerous fire doors and at the far end of the hotel. Which really isn’t accessible when you struggle to walk and have a Zimmer frame. I went back to reception to see if there was any alternatives but nothing else suitable was available although the receptionist tried her hardest to look for alternatives. If offering accessible rooms please make them accessible!

Bed was decent however the overall facilities in the room were not of a standard hotel anymore e.g no air con, so had to rely on the windows, which didnt open due to faults, the bath room had a lot of mould around the grout and shower screen which I would not expect from a named brand. Also there was no Mini fridge to store drinks etc. The Food was good especially the dinner, the breakfast less so in terms of portion size for the amount you pay. Its a shame as normally the hotels are top notch but this one certainly has its issues.

My stay with you was good as it ever is hence I continue to come back! It is really the staff here that make the difference. It is quite obvious that staffing levels are low but despite that the existing staff pull out all the stops to serve and keep cheerful. Location parking and the staff are the main reasons I stay in this hotel. The rooms would be greatly improved if some form of air-conditioning was installed as in the summer the rooms are usually very hot and at the very least a fan is needed.The extend the checkout facility is also a great advantage to me. Mobile phone signal can be a little difficult depending on what room you’re staying in and the Wi-Fi is adequate if not excellent. Overall however I always enjoy my stays at this hotel and that is why I continue to come back again and again.

Excellent, staff so helpful even though understaffed because of functions but never had to wait to long but overall lovely break

well located for university which was purpose of visit but expensive and pricing very confusing. had to change date of visit and rebook. Room originally £66 but rebooked and it becomes £89 , room only with no breakfast. reception and bar area poor. as a "murder mystery" evening was on , every seat in that area was taken and standing to have a drink for an hour was not acceptable. access and signage from A1 M very difficul t with no signs

Lady on reception when we arrived was lovely. The gentleman on the reception that evening was not! Bathroom could do with a good scrub. Bed not great but ok.

Had a lovely stay and enjoyed the half board option. Staff were friendly and the quality of food was great.