Mercure Hatfield Oak Hotel 3 stars

Friendly and helpful team

The bed was comfortable and I slept well which was the main reason for staying there. I was not interested in the food or beverage on offer because of choice and price. More than 3 milk sachets would have been nicer and a biscuit and water always go down well

Easy check in. Staff all approachable. Very kind I could leave the car whilst at the university.

Welcome, good and positive. Room Service tried it once, horrendous. recieved Chilli that had been heated in a microwave, burnt and served in a polystyrene container. This suppsedly due to covid, however two other hotels I have stayed in this week both serve decent food with proper crockery and cutlery. Bedroom. No AC. Small radiator in the corner which was either hot or cold. No way to move air around. Bed lump and uncomfortable. No soundproofing between rooms or to the hallway. Decoration old and tired with chipped / ripped surfaces.

Superb room, great package deal with dinner with wine included. Evening meal was great quality and good service. Such a shame about the Tier 3 rules coming into force making breakfast a take-away. Possibly the breakfast options could be improved under these circumstances to allow for pre-ordering with room delivery. All in all, a very pleasant stay. Very pleasant staff.

The room was bigger than it looked. Clean rooms. Friendly and polite staff

The hotel employees provided a very good and friendly customer service. The 'front of house' areas of the hotel are very well decorated. Back of house and rooms are not in keeping with the front and require redecoration. The standard of service received at breakfast was not consistent.

OKAY

The staff in the hotel are responsible and pleasant always. I would love to thank Merry and Kailey for their excellent service. Food needs to be improved. At least some fruits should be included in the breakfast.

For me it is essential that a hotel room is clean, particularly during this unprecedented time you need the confidence that your room has been thoroughly cleaned. Unfortunately not the case here. Apart from a laminated flyer, which was sticky, there was no other signs or indication that the room had been sanitized. The bathroom in particular was very tired with dirty limescale on the shower screen and in the toilet. The grout line in the floor and sealant around the bath contained mould and dirt and just general staining and marks that indicated it had been wiped rather than cleaned. The toilet seat had been wiped on top but not lifted and cleaned underneath. In addition the bed had one very thin pillow each and there were 3 small milk pots for 2 people. This is minor and reception sent more without a problem but I felt you should not need to have asked in the first place. We were only there for one night otherwise would have booked alternative accommodation and left. A very disappointing stay.

We had an enjoyable stay . The first night was disturbed by loud music coming from the room above. Reception sorted the problem . The rest of the stay was quiet. The restraunt served nice meals.

Relaxing enjoyable and stress free

Great relaxing few days away with excellent service, food and drink. Staff were brilliant as usual with a special mention to Craig, Sylvia and the ladies on reception (sorry forgot your names) for going above and beyond to make our weekend really enjoyable. Also a special mention to the chef who provided wonderfully tasty freshly cooked meals especially the lamb and the steak in the evening. The place is so relaxed that even in these times of COVID you can still feel comfortable in your surroundings. Thanks also to the bar staff who were very attentive and made sure you got a drink when your wanted one. Thanks once again and we will look forward to another visit in the very near future.

Always a pleasure to stay here, great value and friendly staff. For hotel accommodation in this bracket one really can't fault what they provide. It hasn't been easy for hoteliers during this time but at the Mercure Hatfield they have found a way to offer hospitality that meets this business travellers needs.

All inclusive stay - Bar/ Restaurant/ reception staff were brilliant. They couldn't do enough to make our stay a pleasant one. Due to the Covid situation the buffet dinner is replaced by a bar menu - The food choices were limited and had high supplement charges where a bit steep. But all in all a pleasant stay and a day out trip to St Albans.