Mercure Hatfield Oak Hotel 3 stars

Stayed in room 126 which backs onto the car park. The road noise kept me awake pretty much most of the night even wearing headphones. Please invest in double glazing or warn guests.

The rooms were large and comfortable, the staff was friendly and breakfast was quite good. Location is very convenient if visiting the University, and the available bar/restaurant was much appreciated. Only three minor critics: the automatic lighting in the bathroom was rather erratic - sometimes the light would switch on without any movement (e.g. in the middle of the night), and other times it would switch off whilst I was in the bathroom (especially when having a shower, and was impossible to get it back on unless coming out of the shower, and so I ended up showering with the door to the room opened, so that I could have some light, which isn't ideal). I also found that even thought the food selection for breakfast was good, the organisation was sometimes lacking (understaffed for receiving the guests upon arrival, and sometimes forgetting the requests for coffee/toasts). Finally, even though the hotel asks you to be ecological and says it won't change the towels unless they are on the sink/floor, my towels were systematically changed every day, despite me leaving them neatly drying in the provided racks. The complimentary toiletries that I had opened were also replaced half way through my 3-night stay, without them being empty, which I thought was just unnecessary waste.

Good stay

Room great. Bar Great. Vegetarian food selection could be a bit broader.

Can of drink purchased at the bar was dirty around the top. Was not recognised for my Accors Loyalty account, had to remind the reception staff (drink voucher). Bar menu quite limited to high carb meals only. Food order was incorrect (ordered salad but burger in a bun arrived). Alcohol free Budwieser 330ml can £3.50! Seems very expensive for an alcohol free canned drink. Room was ok but TV was very small and old compared to most hotels I stay at in the area. Bathroom could do with updating including the shower, towels provided very small compared to most other hotels. Food was average quality but very generous quantity (chicken salad).

My stay was very nice. The staff are always pleasant and the hotel appears to be well managed. The room was very clean and comfortable and I enjoyed my stay.

Overall we found the hotel a good venue for our family gathering, child friendly, helpful staff, clean rooms and public areas.

Unfortunately the room had a strange smell in it. It was an accessible room. I think it was a damp smell. Breakfast- the service was poor- lack of tea and had to wait ages for it to arrive and I’m still waiting for the toast we ordered.

We booked for a wedding and were told we could do an early check in at 12:00. We arrived at 12:30, with the wedding starting at 13:30. The room was not available and we were informed that they didn’t know when it would be ready. We were offered the disabled toilets to get changed in as the only solution. Unfortunately the toilet was not clean and the floor was wet. This lead to a very unpleasant experience. Definitely not the service we had planned for!

Hotel was adequate, but the stay was spoiled because we booked our bags in early and they were placed in the wrong room. They were only found the next morning. Staff were very apologetic and helpful and they did refund the nights stay.

Room great, bed v big, nice hotel, good breakfast and recommend hotel.

Only stayed one night to break our journey home after visiting relatives over Christmas. Not being hungry we did not eat in the restaurant but did order sandwich and drinks from the bar, bread for sandwich was quite dry, not usual standard we normally get at the Oak.did not take breakfast as we needed to leave early to get home asap.

We enjoyed our New Year at the Mercure Hotel the evening meal was very good the only small niggle was the time it took between courses l think this was down to the amount of people the breakfast was excellent with plenty of choice all in all a very good evening.

We stayed on Christmas Day night after spending the day with family in St Albans. It was really lovely, calm, peaceful and cosy. It was also extremely good value. We checked in at midday to drop off the car. As our room was ready, staff let us in early to drop off our bags. I had messed up the online booking and booked for one person instead if two. But when I called the hotel, they remedied this quickly without any fuss. Breakfast was nice. My partner had kippers a special treat! A very pleasant stopover

Just a short stay but found location of hotel to be good and also a great location for future wedding. Room was clean and plenty of space. All electrical equipment worked well. Bathroom was really nice. Would recommend the hotel to others.