Mercure Hatfield Oak Hotel 3 stars

Customer review rating (ALL Rating) 3.6/5 310 reviews

Hotel extras

  • Five fully-equipped meeting rooms for up to 100 guests

  • Gallery restaurant serving international cuisine

  • An ALLSAFE Clifton Environmental certified hotel

  • Just 25 minutes to LONDON Kings Cross by rail

  • Located nearby the M25, M1 and A1 with complimentary onsite parking for 100 cars

ALLSAFE approved hotel

Our accommodation(s)

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilities. Why not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV.

Hotel location

Mercure Hatfield Oak Hotel

Roehyde Way, Hertfordshire
AL10 9AF HATFIELD
United Kingdom

GPS:51.745675, -0.241452

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE GALLERY RESTAURANT

In the mornings, we serve our delicious English breakfast, with a choice of your favourite items. Enjoy dinner in The Gallery Restaurant with our delicious, seasonal restaurant menus.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  310 reviews

TripAdvisor Rating  4.0/5  910 reviews

Pleasant hotel, excellent staff.

Customer review rating 3.5/5

Adrian Business - Confirmed reviews ALL

Have stayed in the Hatfield Oak several times, so I generally know what to expect. Allocated a room closer to reception than I usually get, which made a welcome change. Evening meal a bit below the normal high standard, but breakfast improved compared with previous visit. As always, the staff were great :)

Dear ADRIAN D., We very much appreciate your comments regarding your recent stay at Mercure Hatfield Oak Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Yours sincerely, Craig Operations Manager

Comfortable

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The hotel was clean, comfortable and very warm. The service was acceptable

Dear KIM T., We very much appreciate your comments regarding your recent stay at Mercure Hatfield Oak Hotel. I am sorry for the mis-information you were given however i was please to read the team were able to resolve the problem. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Yours sincerely, Craig Operations Manager

Nice room, staff need training

Customer review rating 3.0/5

Gavin Business - Confirmed reviews ALL

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Dear GAVIN E., Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hatfield Oak Hotel. Our team do all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide.

Bar staff

TripAdvisor rating 5.0/5

hannahbM3921UM Families - TripAdvisor review

The girls who I believe where named Orla and Amy are very professional and made me feel very comfortable with being at the hotel with my 2 children and should be praised and noticed by management. They also helped on request with a smile and care and offered to adapt menu in order to cater for the family this was only done with Orla using her eniciative and thinking outside the box. THANKYOU so much girls .

Good stay

Customer review rating 4.5/5

Mike Families - Confirmed reviews ALL

Very satisfactory. Heating system was very good

Dear MIKE A., We very much appreciate your comments regarding your recent stay at Mercure Hatfield Oak Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Yours sincerely, Craig Operations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 159 reviews 8.9/10 Location
  • 517 reviews 5.7/10 Room
  • 414 reviews 6.9/10 Service
  • 8 reviews 7.9/10 WiFi
  • 246 reviews 3.6/10 Cleanliness
  • 168 reviews 5.3/10 Breakfast
  • 164 reviews 5.2/10 Food
  • 124 reviews 2/10 Amenities

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