Mercure Hatfield Oak Hotel 3 stars

Customer review rating 4.0/5 1,783 reviews

ALLSAFE approved hotel

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Mercure Hatfield Oak Hotel
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+ 16 Services

Hotel extras

  • Five fully-equipped meeting rooms for up to 100 guests

  • Gallery restaurant serving international cuisine

  • An ALLSAFE Clifton Environmental certified hotel

  • Just 25 minutes to LONDON Kings Cross by rail

  • Located nearby the M25, M1 and A1 with complimentary onsite parking for 100 cars

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre (nearby)
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hatfield Oak Hotel

Roehyde Way
Hertfordshire
AL10 9AF hatfield
united kingdom

Tel: +441707275701

Fax: (+44)1707/266033

Check-in from 14h00

Check out up to 11h00

  • By plane

    LUTON At 30km / 18 miles

  • By train

    HATFIELD At 4.83km / 3 miles

GPS :51.745675, -0.241452

Our accommodation(s)

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilities Why not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Standard Room with 2 single bedsNon contractual photo

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilege Room with 1 kingsize bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Junior Suite king size bed with sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)
Rooms

Our restaurants and bars

THE GALLERY RESTAURANT

Type of cuisine: Regional

In the mornings, we serve our delicious English breakfast, with a choice of your favourite items. Enjoy dinner in The Gallery Restaurant with our delicious, seasonal restaurant menus.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Non contractual photo

Relaxing bar and lounge area, ideal location for food and drink offering, as well as small meetings. Guests may also enjoy the latest sporting events on Sky Sports

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 135

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Hatfield Oak Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,783 reviews

tripadvisor

TripAdvisor Rating 4.0/5

856 reviews

Lovely

Customer review rating 5.0/5

Sc Business - 06/05/2021 Confirmed reviews ALL

Staff were great and friendly. Room was fine.

Amazing friendly staff

Customer review rating 5.0/5

Chris Business - 06/05/2021 Confirmed reviews ALL

I've been staying in the hotel weekly for work and the whole team have been amazing. Really helpful and friendly. The food has been good considering it was room service and the bar has a great selection too. I would recommend anyone working or visiting the area to stay here.

Good location, ample parking space, welcoming staff.

Customer review rating 4.5/5

Dr. N. S. Business - 04/05/2021 Confirmed reviews ALL

It was a pleasant stay

Good hotel friendly staff

Customer review rating 3.5/5

Jay Business - 04/05/2021 Confirmed reviews ALL

It was a nice hotel ive stayed in a few hotels in the mercure branch shops was a 10 minute walk away along with a local puboc house

Great customer service

Customer review rating 4.5/5

Jamie S. Couples - 26/04/2021 Confirmed reviews ALL

The staff were excellent, very helpful and attentive. The room was large and very clean. The bed was to soft and felt as it two Beds pulled together and could do with replacing.

Great people

Customer review rating 5.0/5

Chris Business - 03/04/2021 Confirmed reviews ALL

Friendly and helpful team

DearChris Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Craig Fitzpatrick Operations Manager

Well located to University

Customer review rating 3.5/5

Lisa S. Business - 20/03/2021 Confirmed reviews ALL

The bed was comfortable and I slept well which was the main reason for staying there. I was not interested in the food or beverage on offer because of choice and price. More than 3 milk sachets would have been nicer and a biscuit and water always go down well

Dear Lisa, We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The current menu is only a temporary reduced one and is updated regularly at the moment. I'm sorry that you did not feel the need to partake as we as a lot of our guests do enjoy it. Hopefully should you choose to return we will be allowed to run our more extensive menu. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Operations Manager

Simple

Customer review rating 4.0/5

Tracey W. Business - 19/03/2021 Confirmed reviews ALL

Easy check in. Staff all approachable. Very kind I could leave the car whilst at the university.

Dear Tracey, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Craig Fitzpatrick Operations Manager

Old hotel, in urgent need of modernisation and investment

Customer review rating 1.0/5

Graeme Business - 26/02/2021 Confirmed reviews ALL

Welcome, good and positive. Room Service tried it once, horrendous. recieved Chilli that had been heated in a microwave, burnt and served in a polystyrene container. This suppsedly due to covid, however two other hotels I have stayed in this week both serve decent food with proper crockery and cutlery. Bedroom. No AC. Small radiator in the corner which was either hot or cold. No way to move air around. Bed lump and uncomfortable. No soundproofing between rooms or to the hallway. Decoration old and tired with chipped / ripped surfaces.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations in respect to both the food and quality of your stay; please allow me to express my sincerest apologies, whilst we are so sorry your experience was far from satisfactory , please note we will be taking on board your feedback, and sharing with our parent company as we are currently adhering to our company Risk Assessment procedures in respect to COVID which unfortunately limits are food and beverage offering. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great package deal

Customer review rating 4.5/5

Anthony S. Couples - 20/12/2020 Confirmed reviews ALL

Superb room, great package deal with dinner with wine included. Evening meal was great quality and good service. Such a shame about the Tier 3 rules coming into force making breakfast a take-away. Possibly the breakfast options could be improved under these circumstances to allow for pre-ordering with room delivery. All in all, a very pleasant stay. Very pleasant staff.

Dear ANTHONY S., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We was pleased to read you enjoyed your package deal. We were just as disappointed in the tier restrictions as we were unable to serve your our delicious cooked breakfast however we are consistently trying to improve the service offering as much as we can in the current times. I do hope you will take advantage of the deal again when we are back running at our usual offering Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Operations Manager

Spacious rooms

Customer review rating 5.0/5

Fi Couples - 19/12/2020 Confirmed reviews ALL

The room was bigger than it looked. Clean rooms. Friendly and polite staff

Dear FAHMIDA B. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and your partner enjoyed their birthday surprise. We hope to see you again very soon. Sincerely, Craig Fitzpatrick Operations Manager

Well located for work trip

Customer review rating 3.5/5

Tanya Business - 07/12/2020 Confirmed reviews ALL

The hotel employees provided a very good and friendly customer service. The 'front of house' areas of the hotel are very well decorated. Back of house and rooms are not in keeping with the front and require redecoration. The standard of service received at breakfast was not consistent.

Dear Tanya, Thank you for taking the time to share your feedback. I was please to read you enjoyed your interaction with our team. I'm sorry about your breakfast experience. This is something I will be looking at closely to see how we can improve. We hope to welcome you back to our hotel very soon! Sincerely, Craig Fitzpatrick Operations Manager

GOOD

Customer review rating 3.0/5

M. Business - 08/11/2020 Confirmed reviews ALL

OKAY

Dear Ramesh, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Craig Fitzpatrick Operations Manager

well located

Customer review rating 4.5/5

Sheena S. Families - 03/11/2020 Confirmed reviews ALL

The staff in the hotel are responsible and pleasant always. I would love to thank Merry and Kailey for their excellent service. Food needs to be improved. At least some fruits should be included in the breakfast.

Dear SHEENA S., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Operations Manager

Room Tired

Customer review rating 2.0/5

Paul Families - 02/11/2020 Confirmed reviews ALL

For me it is essential that a hotel room is clean, particularly during this unprecedented time you need the confidence that your room has been thoroughly cleaned. Unfortunately not the case here. Apart from a laminated flyer, which was sticky, there was no other signs or indication that the room had been sanitized. The bathroom in particular was very tired with dirty limescale on the shower screen and in the toilet. The grout line in the floor and sealant around the bath contained mould and dirt and just general staining and marks that indicated it had been wiped rather than cleaned. The toilet seat had been wiped on top but not lifted and cleaned underneath. In addition the bed had one very thin pillow each and there were 3 small milk pots for 2 people. This is minor and reception sent more without a problem but I felt you should not need to have asked in the first place. We were only there for one night otherwise would have booked alternative accommodation and left. A very disappointing stay.

Dear Mr B., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I have already highlighted your comments about the room to our housekeeping manager for investigation as especially at the current time the points you raised, you should not have experienced. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Craig Fitzpatrick Operations Manager

Comfortable stay

Customer review rating 4.0/5

Robert F. Couples - 01/11/2020 Confirmed reviews ALL

We had an enjoyable stay . The first night was disturbed by loud music coming from the room above. Reception sorted the problem . The rest of the stay was quiet. The restraunt served nice meals.

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am pleased that you found my service and that of the rest of the team very friendly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Operations Manager

Extremely good brilliant staff

Customer review rating 4.5/5

Christine M. W. Friends - 26/10/2020 Confirmed reviews ALL

Relaxing enjoyable and stress free

Dear Christine, I was great to see you both again and thank you for your comments regarding your stay. I was pleased to read you enjoyed your stay. I look forward to welcoming you back, Hopefully when all this situation is over. Kind Regards Craig Operations Manager

Relaxing break away

Customer review rating 4.5/5

Robin B. Couples - 26/10/2020 Confirmed reviews ALL

Great relaxing few days away with excellent service, food and drink. Staff were brilliant as usual with a special mention to Craig, Sylvia and the ladies on reception (sorry forgot your names) for going above and beyond to make our weekend really enjoyable. Also a special mention to the chef who provided wonderfully tasty freshly cooked meals especially the lamb and the steak in the evening. The place is so relaxed that even in these times of COVID you can still feel comfortable in your surroundings. Thanks also to the bar staff who were very attentive and made sure you got a drink when your wanted one. Thanks once again and we will look forward to another visit in the very near future.

Dear Rob, It is always a pleasure to welcome you both back to the hotel and to know we are doing a good job to ensure you have a relaxing time. I have also advised Adrian the head chef to have a lamb meal ready for your next visit. Thank you once again and we look forward to seeing you both soon. Sincerely, Craig Fitzpatrick Operations Manager

Great value and friendly staff

TripAdvisor rating 5.0/5

neilgc2016 Business - 22/09/2020 TripAdvisor review

Always a pleasure to stay here, great value and friendly staff. For hotel accommodation in this bracket one really can't fault what they provide. It hasn't been easy for hoteliers during this time but at the Mercure Hatfield they have found a way to offer hospitality that meets this business travellers needs.

Dear Neil, We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day, especially as you say, during these uncertain times we are all faced with. Thank you once again for your review and we look forward to welcoming you back. Kind Regards Craig Operations Manager

Staff excellent - Supliments on food to high

TripAdvisor rating 4.0/5

andySuzanne 26/08/2020 TripAdvisor review

All inclusive stay - Bar/ Restaurant/ reception staff were brilliant. They couldn't do enough to make our stay a pleasant one. Due to the Covid situation the buffet dinner is replaced by a bar menu - The food choices were limited and had high supplement charges where a bit steep. But all in all a pleasant stay and a day out trip to St Albans.

Dear andySuzanne, Thank you for taking the time to tell us about your experience during your stay with us at the Mercure Hatfield Oak Hotel. I was pleased to read that the team were very welcoming and helpful during your visit. As you say we are running a reduced menu offering at the current time and i'm sorry that this was not entirely to your satisfaction. If I could ask that you contact me directly on the email below as i would like to look into your comment regarding the supplement charges during you meal. I however was glad to read that overall you had an enjoyable visit and we look forward to seeing you again. Kind Regards Craig Operations Manager Operations@hotels-hatfield.com

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