Mercure Hatfield Oak Hotel 3 stars

Lovely staff and clean rooms and very helpful.

The staff at the hotel cannot be faulted, helpful, polite, nothing was too much trouble. The food in the restaurant was also top notch, generous portions, beautifully cooked. The rooms were clean and comfortable. Great value for money.

The hotel was lovely and clean and the staff were friendly. Great hotel room, felt quite safe. The food was another matter though. I had burger and fries, when I tipped the last of the fries onto my plate, a prawn came out too. Good job I wasn’t allergic to sea food. The staff member was very apologetic. My husband had a pizza, which was a bit doughy. When we got to bed, the people upstairs were very noisy and were clomping about. We had to call reception 6 times. Not very good when we’d traveled a fair way and really needed a sleep. Again the staff were very apologetic, and I appreciate that it’s not their fault.

Always a pleasure to stay here, great value and friendly staff. For hotel accommodation in this bracket one really can't fault what they provide. It hasn't been easy for hoteliers during this time but at the Mercure Hatfield they have found a way to offer hospitality that meets this business travellers needs.

I am a travel journalist, a world critic and a live current affairs reporter, I have never experienced in this category of star and opposition chains such wonderful attention to detail - as did every guest. Not a single frown was seen - the staff and this particular hotel should be recognised as your flagship hotel - training etc was spot on the food was outstanding as was the drinks on the all inclusive. The team worked efficiently and an extremely happy crew. I would be very disappointed to find a bad review against this hotel.

My experience was always excellent

Good weekend spent at hotel. Staff excellent good to see them wearing masks and following safety rules. Very well looked after by very experienced staff. Overall excellent stay.

A good nights stay for one night for us. Location was good as we were traveling by car with good links from the main roads. Location was in a quiet area on the outskirts of Hatfield.

Kind and helpful staff adhering to hygiene rules.

All inclusive stay - Bar/ Restaurant/ reception staff were brilliant. They couldn't do enough to make our stay a pleasant one. Due to the Covid situation the buffet dinner is replaced by a bar menu - The food choices were limited and had high supplement charges where a bit steep. But all in all a pleasant stay and a day out trip to St Albans.

It’s the people that make this hotel on the whole. The rooms are comfortable but extremely hot in summer as no air conditioning and poor ventilation. The location and free parking are a plus too. Its rgood that the bar and restaurant ate both open now. Although the hotel is operating on minimum staff still they do their upmost to serve you and make you feel welcome

Good stay, and hotel clean and well kept - along with being lucky enough to have my room upgraded. However the room was extremely hot; and no air conditioning and/or fans available from reception which was a bit disappointing. This unfortunately meant I didn’t sleep particularly well.

I think because of the Corona Virus some hotels lost their wish to satisfy their clients. I asked for some Ice. Answer from reception: Only in the bar, and the ice will come with the drink order. Really? I had to go out of hotel and walk a lot just to get some ice. It was justified by the new rules of safety of corona virus. In which sense giving me the ice can spread the virus? Very bad experience. Not planning to return so soon to this hotel.

With almost all services prohibited, staff still made me welcome. The worked around the difficulties and made sure I was comfortable and looked after. Well done!

Large comfy rooms and a great breakfast and very nice staff