Mercure Hatfield Oak Hotel 3 stars

Name: Mercure Hatfield Oak Hotel
Address: HATFIELD, AL10 9AF, UNITED KINGDOM
Telephone: (+44)1707/275701
Rating: 3.9

Customer review rating 3.9/5 1,737 reviews

ALLSAFE approved hotel

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+ 16 Services

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Mercure Hatfield Oak Hotel

Hotel for travellers looking for local and authentic experiences

The 3-star Mercure Hatfield Oak hotel is conveniently located just minutes away from the M25 and the A1, making it ideal for travel. Luton, Stansted and Heathrow Airports are can also all be reached easily from this hotel. Guests can find major attractions nearby, including Galleria Shopping Centre, Woburn Safari Park and Whipsnade Zoo. Standard, Privilege and Suite room options are available at this hotel, all of which are have been designed with style and comfort in mind.

After busy days, guests can unwind and enjoy a delicious meal in the bright and accommodating Gallery Restaurant, which serves Regionally inspired cuisine in a relaxed atmosphere. The hotel bar is open daily, and offers an impressive selection of drinks. The hotel boasts five meeting rooms which are fully-equipped to professional standard. The space can accommodate up to 100 guests comfortably, making it a great location for conferences and business events.

Hotel extras

Five fully-equipped meeting rooms for up to 100 guests
Enjoy traditional British cuisine at the Gallery restaurant
Nearby Woburn Safari Park and Whipsnade Zoo
Located nearby the M25 and A1

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Private outdoor parking
- Bus/coach parking area
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
100% non-smoking hotel
Languages spoken at the hotel
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying)Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Dry cleaning / IroningPaying

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

Fitness centre (Nearby)

5 meeting room(s)
Copy/print service available

Hotel location

Mercure Hatfield Oak Hotel

Roehyde Way
Hertfordshire
AL10 9AF
hatfield
united kingdom

Tel: +441707275701

Fax: (+44)1707/266033

Contact email :

Check-in from 14h00

Check out up to 11h00

By plane
LUTON At 30km / 18 miles
By train
HATFIELD At 4.83km / 3 miles

GPS :51.745675, -0.241452

Our accommodations

All rooms have Flatscreen TV with Freeview Channels - FREE WiFi - Hairdryer - Direct Dial Telephone - Complimentary Tea & Coffee making facilities Why not upgrade to a Junior Suite? You can enjoy all the same facilities as a standard room, plus larger work desk with modem business phone, relaxing lounge area with bed settee and large screen TV

Standard Room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
TV room service ordering(...)

Standard Room with 2 single beds

Max. number of persons: 2

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
TV room service ordering(...)

Privilege Room with 1 kingsize bed

Max. number of persons: 2

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
TV room service ordering(...)

Junior Suite king size bed with sofa

Max. number of persons: 4

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
TV room service ordering(...)

Rooms

Our restaurants and bars

THE GALLERY RESTAURANT

Type of cuisine: Regional

Dinner

18:30 - 21:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

HOTEL BAR

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 5
Maximum size: 135 m²
Maximum capacity: 120 people
Maximum banquet capacity: 100 people

Find out more

Not Good

barthig 07/08/2020 TripAdvisor review

I think because of the Corona Virus some hotels lost their wish to satisfy their clients. I asked for some Ice. Answer from reception: Only in the bar, and the ice will come with the drink order. Really? I had to go out of hotel and walk a lot just to get some ice. It was justified by the new rules of safety of corona virus. In which sense giving me the ice can spread the virus? Very bad experience. Not planning to return so soon to this hotel.

Dear Barthig, Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems you experienced with our team to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Fitzpatrick Operations Manager

Helpful at a very difficult time.

Roger Business - 25/03/2020 Confirmed reviews ALL

With almost all services prohibited, staff still made me welcome. The worked around the difficulties and made sure I was comfortable and looked after. Well done!

Dear ROGER G., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Great stay

Roy H. Families - 22/03/2020 Confirmed reviews ALL

Large comfy rooms and a great breakfast and very nice staff

Dear Mr h., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine

Good hotel

Lisa Solo - 21/03/2020 Confirmed reviews ALL

Very comfortable

Dear LISA S., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Good breakfast, easy parking and location

Allan Couples - 18/03/2020 Confirmed reviews ALL

Had a stay the night before my wedding and our wedding night, room was a good size nice shower and the room was quite

Dear Allan, We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive your feedback. Thank you again for sharing your experience, and we hope to see you again in the future. Sincerely, Katherine

Fantastic Family Stay

Angie N. Couples - 18/03/2020 Confirmed reviews ALL

All Staff at the hotel are welcoming, professional and courteous. A big 'thank you' to ILSE on Reception, who was lovely; dealt with our booking, emailed confirmation and answered query on Member Card relating to our previous stay for our Son's Wedding Reception, whìch was also amazing. All the Reception Staff are friendly; a great team. The room was excellent and cozee; well done to the Cleaning Staff. Restaurant Staff were helpful and friendly; a lovely atmosphere. A family breakfast was scrummy - food plentiful and good selection. We will be back. A very big thank you again to Katherine Webster-Brown for another fantastic stay. xx Paul & Angie N.

Dear Angie, We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. W hope once this awful paramedic is over we will you back to the hotel to enjoy a pleasant stay with us. Sincerely, Katherine

Great stay

L. Couples - 17/03/2020 Confirmed reviews ALL

Clean tidy courteous hotel

Thank you for your feedback

Stay for Wedding Nearby

G.w. Families - 17/03/2020 Confirmed reviews ALL

Room was clean, however room and hotel was dated and looked like it needed some decoration. Both shower heads were broken in our room. Spoke to reception who offered us another room. No telephone in room to order room service. Breakfast both mornings were nice.

Dear Gemma Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine

Great stay

Scott Business - 16/03/2020 Confirmed reviews ALL

polite staff they could not do enough for me

Dear SCOTT W., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will raise your comments about the team member who dealt with your check out with our reception manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Very impressed

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

Cheerful receptionist, lovely breakfast, nice large clean room. Everything you want from a budget hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

My second home

Erica G. Business - 14/03/2020 Confirmed reviews ALL

I use the hotel regularly for business and it is always a great experience. The staff are very kind and helpful and the rooms have everything I need. It is well located, close to the University and motorways.

Dear ERICA G., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another excellent stay with us. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

good comfortable stay

Sarah K. Business - 13/03/2020 Confirmed reviews ALL

stayed for business, great easy location

Dear SARAH k., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Friendly as always, good room, quiet and peaceful

Ih Solo - 12/03/2020 Confirmed reviews ALL

Nice to be welcomed back as genuinely recognised, request for a quiet room kindly received. So another very good stay and looking forward to be back in a couple of weeks (28th).

Dear IAIN H., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Another good stay

Brian Couples - 10/03/2020 Confirmed reviews ALL

Hotel and staff lovely we where upgraded which was nice

Dear BRIAN W., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Good location, older style Mercure

Ap Business - 09/03/2020 Confirmed reviews ALL

Great reception service as always, upgraded to a Junior Suite thanks to my regular stays and loyalty, room was a little cold and dated, MENU is in desperate need of an update, the menu variety is very high carb and disappointing, no on-site gym but option to drive to local Uni Gym - not ideal but better than nothing.

Weekend break

Rob B. Couples - 09/03/2020 Confirmed reviews ALL

Again a lovely relaxing weekend at Hatfield Mercury. great food, good wine and friendly staff. I would like to say a big thank you to Atul who served us both nights for our evening meal and he could not do enough to make our meal very enjoyable. The steaks and Lamb were superb and compliments go to the chef for the meal. Also a mention for shift manager Tilly who worked tirelessly on a long shift in the evening and morning. Also on both days the breakfast was well served and plentiful and thanks go to Michelle and Kennedy. As always the reception staff were friendly and helpful and Declan behind the bar is a real asset. Great weekend and very well looked after. Thanks

Dear ROB B., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is reviews like yours that our team all work towards. Thank you again for sharing your experience, and we look forward to your next weekend stay with us. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

W.h.p. Families - 08/03/2020 Confirmed reviews ALL

We have been to this hotel on a day function several times before and have found it very hospitable and friendly, Food service and staff excellent. Just one problem Gents foyer wash room hand washing facilities have not been working for a while had to use disabled wash room.

Dear William P., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. I would like to apologise for the condition of the toilets during your birthday event. This was an unforeseen maintenance issue that was resolved after the weekend and I apologise this was a negative view of your dinner. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

well located for hertford university

Anonymous Families - 08/03/2020 Confirmed reviews ALL

The hotel was well presented. the room was comfortable and clean. The restaurant was expensive and inefficient.

Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Katherine

Good Stay

Gary L. Couples - 02/03/2020 Confirmed reviews ALL

Very pleasant. Nice room (226). Bed ..... My wife thought it was very comfortable.... I thought it was too soft. .... One very happy lady. Everything else was as expected.

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Fitzpatrick Food and Beverage Operations Manager

Perfect stay

Steve Families - 28/02/2020 Confirmed reviews ALL

90th birthday party, food excellent, staff superb.

Hello Stephen, Thank you so much for your reviews. It's wonderful to hear you had such a great stay here with us at The Mercure Hatfield Oak Hotel. It was a pleasure for us to host the 90th birthday celebrations, and glad that you enjoyed the food. We look forward to seeing you again, should you be in the area again Sincerely, Marie Reception Manager

Our most recent 20 reviews

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