Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.8/5 998 reviews

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Description

Hotel extras

  • Iconic heritage hotel blending Dutch colonial charm with timeless elegance

  • Prime location in Surabaya city centre, steps from Tunjungan Plaza shopping mall

  • Close to business district, City Hall and major convention venues

  • Spacious gardens ideal for outdoor events and tranquil relaxation

  • Art Deco–inspired restaurants celebrating Surabaya’s culinary heritage

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  998 reviews

Customer review rating 4.5/5

Todd B. Friends - Confirmed reviews ALL

I felt like I traveled back in time and was treated like a Prince. Nice big sized, comfortable rooms at the right price made the stay even more enjoyable. And the morning breakfasts are fantastic!

Dear Todd B., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun - GM

Customer review rating 5.0/5

Louise M. Solo - Confirmed reviews ALL

It’s was like stepping back into a bygone era. Stunning architecture and ambience. The staff were friendly and attentive.

Dear Louise M., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Customer review rating 5.0/5

Stephanie B. Couples - Confirmed reviews ALL

The staff went above and beyond. We were upgraded free of charge as the first room we had did not meet our expectations. The hotel itself is beautiful, the architecture of the building and the gardens are spectatcular. It is getting ready for a make over in parts which we were told is planned next year. Our room had already been renovated, it was spacious clean and very comfortable.

Dear Stephanie B., Thank you for taking the time to share such a wonderful account of your recent stay with us. It is incredibly rewarding to hear that our team was able to go above and beyond to ensure you had a comfortable experience. We believe that true hospitality lies in our ability to respond effectively to our guests' needs, and I am glad that our team could assist you with an upgrade and provide you with a newly renovated, spacious room that met your expectations. I am also pleased that you enjoyed the beauty of our historic architecture and gardens. As you noted, we are indeed preparing for further enhancements to our property next year; your positive comments regarding the renovated rooms give us great confidence that these upcoming improvements will continue to honor the legacy of Hotel Majapahit while elevating the comfort of our guests. Thank you for your generous praise of our team. I will be sure to share your feedback with everyone involved, as it serves as a great motivation for us to continue delivering exceptional service. We look forward to the pleasure of welcoming you back soon to see the continued evolution of our hotel. Warm regards, Kahar Salamun General Manager Hotel Majapahit Surabaya

Customer review rating 5.0/5

Ghee Y. L. Solo - Confirmed reviews ALL

location was perfect, close to many nightlife spots and cafes/local fare. i would come back to surbaya just to stay in the hotel. felt the heritage and history of the hotel, and was very comfortable in the rooms which were well maintained. service was impeccable, especially from aurel, one of the staff.

Dear Ghee Y. L., Thank you for such a glowing review! Knowing that you would plan a return trip to Surabaya just to stay with us is the highest compliment we could hope to receive. It is our goal to ensure that every guest feels the rich history and heritage of the Hotel Majapahit while enjoying the modern comforts and maintenance we strive to uphold. I am delighted that you found our location so convenient for exploring the vibrant nightlife and local culinary scene our neighborhood has to offer. I would like to extend a special thank you for your kind words regarding our service. I have already shared your feedback with Aurel, who is absolutely thrilled to know that they made such a positive impact on your stay. Our team takes great pride in delivering impeccable service, and your recognition serves as a wonderful boost to their morale. We are already looking forward to the honor of welcoming you back to your historic home here in Surabaya! Warm regards, Kahar Salamun General Manager

Customer review rating 5.0/5

Craig C. Friends - Confirmed reviews ALL

Lovely period hotel. Dining room menu was excellent. Beautiful lounge and gardens.

Dear Craig C., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Other web-users rate our hotel

  • 378 reviews 9.5/10 Location
  • 605 reviews 8.2/10 Room
  • 760 reviews 9.5/10 Service
  • 7 reviews 10/10 WiFi
  • 487 reviews 8.9/10 Vibe
  • 456 reviews 8.6/10 Amenities
  • 282 reviews 8.6/10 Comfort
  • 268 reviews 9.1/10 Breakfast

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