Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.8/5 993 reviews

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Description

Hotel extras

  • Iconic heritage hotel blending Dutch colonial charm with timeless elegance

  • Prime location in Surabaya city centre, steps from Tunjungan Plaza shopping mall

  • Close to business district, City Hall and major convention venues

  • Spacious gardens ideal for outdoor events and tranquil relaxation

  • Art Deco–inspired restaurants celebrating Surabaya’s culinary heritage

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  993 reviews

Customer review rating 4.5/5

Peter C. H. C. Friends - Confirmed reviews ALL

With the colonial vibes, the stay was wonderful. Great location. The service was outstanding and everyone was very friendly.

Customer review rating 4.5/5

Michelle G. Couples - Confirmed reviews ALL

Welcoming, clean and comfortable. Relaxing environment, wish we had taken more time in the swimming pool. Enjoyed cocktails and afternoon tea.

Dear Mrs/Ms Michelle G., On behalf of our entire team at Hotel Majapahit Surabaya - MGallery Collection, thank you very much for taking the time to share your delightful review. Describing your experience as "old world luxury" captures the exact essence of what we have preserved and celebrated here since 1910. In the midst of a vibrant city, our garden courtyards and classic architecture are meant to offer an effortless sanctuary where time slows down. Knowing that you found your stay so welcoming, comfortable, and seamless to navigate brings immense satisfaction to all of us. We especially pleased that our afternoon tea and handcrafted cocktails added a special touch of relaxation to your visit. The pool area, nestled quietly beneath our heritage trees, is indeed one of our favorite spots to unwind—consider that an open invitation to carve out a few extra leisurely hours by the water during your next stay! Thank you for choosing to spend your time with us. It was our privilege to host you, and we eagerly look forward to welcoming you back for another restful retreat. With warmest regards, Kahar Salamun General Manager

Customer review rating 4.5/5

Eveline S. Families - Confirmed reviews ALL

Great character hotel, full of history and it offers a glimpse into the past. It needs some maintenance updates, for example the grouting in shower and toilet. Otherwise it's clean enough for the age and climate of the building.

Dear Mrs/Ms Eveline S., Thank you very much for your review and for choosing to stay at Hotel Majapahit Surabaya - MGallery Collection. We are truly honored that you appreciated the character of our hotel and the glimpse into the past that we strive to preserve. We sincerely apologize for the maintenance issues you noted, particularly the grouting in the shower and toilet. We understand this affects your comfort, and we have immediately reported this to our engineering and housekeeping teams for urgent attention. We are also conducting a wider check across our heritage rooms to ensure they meet the standards our guests deserve. We are also very sorry to hear about your experience with the strawberry and lychee drink and the strawberry smoothie. This is not the quality we stand for. We have informed our F&B team to inspect all frozen fruit stock immediately and to review our beverage preparation process. Please accept our apologies for this very unfortunate experience. Thank you for your understanding regarding the age and climate of the building. We are committed to maintaining the cleanliness and charm of Hotel Majapahit Surabaya - MGallery Collection while continuously improving. We would be grateful for the opportunity to welcome you back and provide you with the flawless experience you deserve. Regards, Kahar Salamun General Manager.

Customer review rating 5.0/5

Hiroshi O. Solo - Confirmed reviews ALL

So happy to have a fabulous stay at Majapahit Hotel Surabaya Well trained hotel employees good maintained the historical property are so beautiful I have been enjoyed there as one of the most pleasant stays in my trip ever I will come back in the future : )

Dear O.-san, Thank you for your kind review. We are delighted to hear that you found your stay at our property to be one of the most pleasant during your trip, and that our staff made you feel welcome. As you mentioned, we strive to maintain this historical property in its best condition. Hospitality is always at the heart of Hotel Majapahit Surabaya - MGallery Collection, and we will be sure to share your kind review with our team. We look forward to welcoming you back for another comfortable and memorable experience at Hotel Majapahit Surabaya - MGallery Collection. Warm regards, Kahar Salamun General Manager Hotel Majapahit Surabaya - MGallery Collection.

Customer review rating 5.0/5

Susan S. Couples - Confirmed reviews ALL

Lovely, welcoming and homely

Dear Mrs. Susan S. , On behalf of the entire team at Hotel Majapahit Surabaya - MGallery Collection, I would like to extend our sincerest gratitude for your wonderful review. We are truly delighted and deeply touched to hear that you had such a positive experience with us. It brings us great joy to know that you found our staff to be very good, your room and facilities to be great, and that the overall atmosphere of the hotel felt lovely, welcoming, and homely. Creating an environment where our guests feel comfortable, cared for, and at home is at the very heart of our hospitality. To hear that we have achieved that for you is the greatest reward for our team, who work so hard every day to uphold the legacy and warmth of this historic hotel. Hotel Majapahit Surabaya - MGallery Collection is more than just a place to stay - it is a piece of history, and we are committed to ensuring that every guest who walks through our doors feels the charm, elegance, and genuine Indonesian hospitality that we are known for. Thank you again for your kind words and for choosing to stay with us. We sincerely look forward to the opportunity to welcome you back and create more beautiful memories for you in the future. With warmest regards, Kahar Salamun General Manager

Other web-users rate our hotel

  • 380 reviews 9.4/10 Location
  • 626 reviews 8.1/10 Room
  • 780 reviews 9.4/10 Service
  • 8 reviews 8.5/10 WiFi
  • 495 reviews 8.7/10 Vibe
  • 470 reviews 8.5/10 Amenities
  • 283 reviews 8.8/10 Comfort
  • 278 reviews 9.2/10 Breakfast

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