Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,196 reviews

Best price
guarantee
Majapahit Hotel Surabaya - MGallery Collection - Image 1
Majapahit Hotel Surabaya - MGallery Collection - Image 2
Majapahit Hotel Surabaya - MGallery Collection - Image 3
Majapahit Hotel Surabaya - MGallery Collection - Image 4
Jalan Tunjungan 65, Kec Genteng, 60275, 60275 SURABAYA, Indonesia

Description

Hotel extras

  • Exceptional character mixing classical colonial architecture.

  • Strategically located near one of Indonesia's largest shopping malls, "Tunjungan Plaza".

  • Close to business district and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Telephone
Fax +62 31 5454111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,196 reviews

TripAdvisor Rating  4.5/5  1,562 reviews

Certificate of excellence 2023

Great hotel

TripAdvisor rating 5.0/5

David M TripAdvisor review

My experience at the Majapahit Hotel Surabaya was unforgettable. If you’re looking for a five-star experience in Surabaya, this hotel is the perfect choice. I highly recommend it! The architecture is breathtaking, with its iconic colonial-style façade and lush gardens creating an atmosphere of serenity. The attention to detail in both the public spaces and rooms is impeccable. My room was spacious, beautifully furnished, and equipped with every amenity you could possibly need for a comfortable stay. The blend of traditional Indonesian elements with contemporary luxury made it an absolute haven. The service is truly exceptional. Every staff member I encountered was attentive, professional, and eager to ensure that my stay was flawless.

Transportation Booking Issue Detracts from Otherwise Pleasant Stay

TripAdvisor rating 1.0/5

lkorwa TripAdvisor review

While our group of 22 friends and family members from Europe and Indonesia enjoyed the services of the housekeeping and front office staff, a significant issue with pre-arranged transportation marred our overall experience and necessitates this negative review. The incident, involving a car booking through the Majapahit Hotel with Golden Bird service, was poorly handled by hotel staff member Ibrahim. The issue stemmed from misinformation regarding vehicle capacity. Golden Bird staff member Nico had confirmed the day prior that an Innova would adequately accommodate six passengers (all approximately 6 feet tall) and their luggage for a transfer from the Majapahit Hotel to Ibis Malang. Given the group's intercontinental travel, they had large suitcases. It should have been immediately apparent that an Innova would be insufficient for this purpose. This miscommunication created a significant logistical problem. Upon raising the issue, Ibrahim’s response was unsatisfactory. He cited company policy regarding a 50% refund for booking cancellations. Given that the error originated with the hotel’s transportation partner, this was unacceptable. I insisted on a full refund, which was initially refused. Ibrahim then proposed a solution of booking a second vehicle for the luggage at our expense, a proposition that compounded the initial error and was entirely unacceptable. Fortunately, Risa from Golden Bird intervened and resolved the situation professionally and efficiently. She provided courteous service, remained calm under pressure, and, most importantly, offered a solution-oriented approach. Thanks to Risa’s intervention, we received a full refund and an apology from Golden Bird. However, Ibrahim did not offer any apology for his handling of the situation. This incident reflects poorly on the Majapahit Hotel’s management of its transportation services and its staff training. The lack of communication, the inadequate proposed solutions, and the unprofessional handling of the situation by Ibrahim were deeply disappointing. While we commend Risa from Golden Bird for her excellent service, the overall experience has significantly impacted our perception of the Majapahit Hotel. As a result, we will not be returning.

Excellent

TripAdvisor rating 5.0/5

maxbJ969SS TripAdvisor review

The Hotel is beautiful inside with a nice garden and pool area inside. Very comfortable bed and big and clean rooms. The staff is super friendly and welcoming. Breakfast is very rich and has a lots of variety. Would definitely stay here again.

Dear Maxbj Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day, and enjoyed every aspect and it is such a delight knowing that you have something to remember from this hotel. I have taken the liberty of sharing your kind words with the team, they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you. Very Best Regards, Kahar Salamun, General Manager.

Wonderful Hotel Majapahit

TripAdvisor rating 5.0/5

judithm536 TripAdvisor review

We had lunch in this beautiful hotel, we had a five course lovely meal then had a treat and were taken on a tour of the hotel Dani was our tour guide he was knowledgeable and proud he could take us around and tell us all about the hotel. Definitely worth visiting thank you Dani

Dear Judith Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed your experience at our Indigo restaurant and experiencing Heritage Hotel Tour, I have taken the liberty of sharing your kind words with the team, especially Dani, they are thrilled to know about your experience. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you. Very Best Regards, Kahar Salamun General Manager

Solo trip to Surabaya

TripAdvisor rating 5.0/5

eldhosej267 TripAdvisor review

Hotel Majapahit located in one of the prime location of Surabaya and which is more a tourist spot . The Tunjagan street we will get a great experience of street foods and more culturally rich location . The hotel provides a very good experience with us ,interms of their hospitality, service and staffs are more friendly in nature . I have experienced their laundry is one of the world class service with affordable price . The restaurant is filled with Traditional foods instead of continental variety. I chose the standard Deluxe room for my stays , rooms are really specious with old furniture , Lamps , decoration gives a royal touch . The historical proprietary is well maintained by the management and which is appreciated.

Dear Eldhosej267, On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 464 reviews 9.5/10 Location
  • 760 reviews 8.1/10 Room
  • 866 reviews 9.4/10 Service
  • 558 reviews 8.6/10 Vibe
  • 542 reviews 8.3/10 Amenities
  • 347 reviews 8.9/10 Breakfast
  • 339 reviews 8.9/10 Comfort
  • 209 reviews 6.4/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Surabaya

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.