Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 978 reviews

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Jalan Tunjungan 65, Kec Genteng, 60275, 60275 SURABAYA, Indonesia

Description

Hotel extras

  • Iconic heritage hotel blending Dutch colonial charm with timeless elegance

  • Prime location in Surabaya city centre, steps from Tunjungan Plaza shopping mall

  • Close to business district, City Hall and major convention venues

  • Spacious gardens ideal for outdoor events and tranquil relaxation

  • Art Deco–inspired restaurants celebrating Surabaya’s culinary heritage

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Telephone
Fax +62 31 5454111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  978 reviews

Customer review rating 5.0/5

Peter M. S. Friends - Confirmed reviews ALL

There are a few Accor hotels in which you have an immediate feeling of belonging. For me, Majapahit Hotel gave out an immediate sense of belonging. Firstly, thanks to the welcome email by Ms. Aanisa. Few ACCOR hotels acknowledge Accor status and loyalty in welcome emails, and I was delighted that Majapahit Hotel in Surabaya did this. Likewise, walking into the hotel to check-in felt like coming into a home and being welcomed as a family member. For me, the entire experience felt like Majapahit Hotel was like a home with spacious gardens, and rooms for visiting family members. I thank the Front Office Team, who were among the best in my experiences in terms of service, care, warmth and hospitality. Ms. Nabella, Ms. Anna, Mr. Diego and my favourite character, Mr. Natan. Concierge were also first-rate. As were the Breakfast and Lounge teams: Ms. Maria and Ms. Winda at the Lounge, and Ms. Lilik, Ms. Annisa, Ms. Nanda. The chefs Mr. Rafi and Ms. Titien were excellent. At the first Opening of Fast Ceremony Dinner, there was also Mr. Vincent. It was fantastic to see the number and variety of Indonesian dishes on offer alongside the usual breakfast buffet Western dishes. I met Mr. Kahar, GM, and shared how impressed I am with the service, warmth and hospitality at his hotel. He appeared to me to be visible and hands-on, and therefore I am not surprised his teams follow his excellent lead. I shared with Mr. Kahar that, although Majapahit is my very first Accor hotel anywhere in Indonesia, I have stayed in numerous hotels across several other countries. Majapahit Hotel, as my very first Accor Hotel in Indonesia, served as an excellent ambassador for Accor as well as the country of Indonesia. For me, Majapahit ranks among the best I've stayed in. This also factors in how knowledgeable and prompt the Hotel was with Accor procedures and benefits. Finally, although the hotel is historic in status and appearance, the rooms and grounds are very comfortable, clean and peaceful. Kudos also to the Housekeeping and Maintenance teams with their attention to detail and pride in their work.

Dear Mr. Peter M. S., It was a true honor to meet you during your stay, and I am deeply moved by your generous words. To hear that your first experience with Accor in Indonesia was here at Hotel Majapahit and that we have become an "Ambassador" for the brand and the country is the highest praise we could ever hope to receive. I am delighted that you felt that "immediate sense of belonging." We strive to treat our loyal members not just as guests, but as returning family. I will be particularly proud to share your feedback with Ms. Aanisa; she will be thrilled to know her welcome email set such a positive tone for your journey. Your recognition of our team members—Nabella, Anna, Diego, Natan at the Front Office; Maria and Winda in the Lounge; Lilik, Annisa, and Nanda at breakfast; and our talented Chefs Rafi and Titien—is wonderful. It is also great to hear that Mr. Vincent made a lasting impression during our Opening of Fast Ceremony. I will personally ensure that each of them, along with our Housekeeping and Maintenance teams, receives a copy of your praise. They are the true heart of this "home." As a General Manager, there is no greater reward than seeing my team deliver "impeccable service" that rivals the best hotels in the world. Thank you for recognizing our efforts to uphold Accor’s high standards while preserving the unique soul of this historic property. We are already looking forward to your next visit. Consider Hotel Majapahit your permanent home in Surabaya. With my warmest regards and deepest gratitude, Kahar Salamun General Manager Hotel Majapahit Surabaya

Customer review rating 5.0/5

E. E. Families - Confirmed reviews ALL

I had a wonderful stay and what made it truly memorable was the hospitality of the staff. Everyone was warm, attentive, and genuinely cared about guest comfort. Special appreciation to Pak Agus AS (Bellboy) who was extremely helpful from arrival to departure, very polite, quick, and always smiling. He made the first impression perfect. At the restaurant, Mbak Aurel and Mbak Annisa provided excellent service. They were attentive without being intrusive, proactive in offering assistance, and ensured every meal felt pleasant and relaxed. A big thank you to Pak Natan (Manager on Duty – Front Office) for his professionalism and responsiveness. He handled requests smoothly and made us feel valued as guests. During High Tea, Mas Dedy delivered outstanding service, friendly, detail-oriented, and created a very comfortable atmosphere. Overall, the team showed genuine hospitality, not just formal service. This is the kind of service that makes guests want to come back again. Highly recommended and looking forward to my next stay.

Dear Pak E., Thank you for such a detailed and glowing review of your recent stay at Hotel Majapahit. It is heartening to hear that our team succeeded in providing "genuine hospitality," as we believe that the human connection is what truly brings our historic halls to life. I am particularly proud to see so many of our team members mentioned by name. I will make sure to personally share your praise with: Pak Agus AS (Bellboy), for ensuring your stay began and ended with a perfect first impression. Mbak Aurel and Mbak Annisa, for their proactive and professional service at the restaurant. Mas Dedy, for his attention to detail during our signature High Tea. Pak Natan (MOD), for his leadership and for ensuring you felt truly valued. It is comments like yours that motivate us to go above and beyond every single day. We don't just want to provide a formal service; we want to create a "home away from home" where every guest feels like family. Thank you for your high recommendation. We are already looking forward to your next visit to Surabaya! With my warmest regards, Kahar Salamun General Manager Hotel Majapahit Surabaya

Customer review rating 5.0/5

Massimo S. Business - Confirmed reviews ALL

A truly unforgettable experience wrapped in elegance, history, and genuine hospitality

Dear Mr. Massimo S., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Customer review rating 4.5/5

Bruce B. Couples - Confirmed reviews ALL

The facilities and service are excellent. Most important for us are the bits of history that appear all around the hotel and its unique architecture.

Customer review rating 5.0/5

Irma A. A. Families - Confirmed reviews ALL

Old classic hotel but yet very comfortable and also close to everywhere, the food is also good

Dear Irma A. A., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Other web-users rate our hotel

  • 378 reviews 9.5/10 Location
  • 623 reviews 8.2/10 Room
  • 749 reviews 9.5/10 Service
  • 8 reviews 9.5/10 WiFi
  • 480 reviews 8.7/10 Vibe
  • 448 reviews 8.6/10 Amenities
  • 285 reviews 8.6/10 Comfort
  • 283 reviews 8.7/10 Food

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