Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.8/5 1,005 reviews

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Description

Hotel extras

  • Iconic heritage hotel blending Dutch colonial charm with timeless elegance

  • Prime location in Surabaya city centre, steps from Tunjungan Plaza shopping mall

  • Close to business district, City Hall and major convention venues

  • Spacious gardens ideal for outdoor events and tranquil relaxation

  • Art Deco–inspired restaurants celebrating Surabaya’s culinary heritage

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,005 reviews

Customer review rating 4.5/5

Yeow W. C. Solo - Confirmed reviews ALL

Hotel Majapahit has the most turbulent history ever but over the 116 years in existence, the hotel has maintained its charm and quality. While the stones and bricks stay on, the new generation of staff keeps the warmth and smiles going. In the middle of a busy and vibrant city of Surabaya, Hotel Majapahit presents a quiet almost surreal atmosphere with greenery, fountains and chirping birds. The General Manager, Mr Kahar Salamun and his team are always around, ready to serve, ready to lend a hand, ready to listen and ready to make a moment better.

Dear Yeow W. C., What a truly eloquent and touching tribute to our hotel. Reading your words is a profound reminder of why we do what we do. The history of our property is indeed filled with turbulence and triumph, and it is the spirit of those who passed through these doors, and the dedication of those who care for the building today, that keeps its legacy so vibrant. We are deeply humbled that you see our team as the carriers of that warmth and charm. Our goal has always been to provide a sanctuary where the energy of Surabaya meets the serene, timeless beauty of our gardens and fountains, and I am so pleased that you found that atmosphere both surreal and comforting. Thank you for recognizing our efforts in such a thoughtful way. It would be a true privilege to welcome you back to our gardens and halls whenever your travels bring you back to Surabaya. Warm regards, Kahar Salamun General Manager Hotel Majapahit Surabaya MGallery

Customer review rating 5.0/5

Christoph Z. Friends - Confirmed reviews ALL

We come to the hotel since 20 years, and it has remained a landmark of hospitality. The facilities are impeccable and the patios are an example of stylish gardening

Dear Christoph Z., It is an absolute honor to welcome back such a loyal guest. Hearing that you have chosen to stay with us for twenty years is truly humbling; it is guests like you who have helped make Hotel Majapahit the enduring landmark of hospitality it is today. We are delighted that you find our facilities as impeccable as ever and that our gardens continue to provide an elegant, stylish sanctuary. Maintaining the beauty of our grounds is a labor of love, and knowing that our efforts resonate with a long-standing guest like yourself is the highest compliment we could receive. Thank you for your unwavering loyalty and for being such a vital part of our history. We look forward to many more years of hosting you and ensuring that your future visits remain just as special. Sinceely, Management Hotel Majapahit Surabaya

Customer review rating 4.5/5

Ratna W. Couples - Confirmed reviews ALL

We loved our stay at Hotel Majapahit Surabaya. This is a true historic hotel with an old Dutch-era building that instantly gives you that grand, timeless feel. Room & Vibes: Room was super spacious and the antique furniture made it feel special, not just another hotel room. The green gardens around the hotel are beautiful and peaceful - perfect for a slow morning walk. Location & Food: Location is very strategic, easy to reach anywhere in Surabaya. Food was pretty good too, with that classic hotel restaurant vibe. If you love history and character over cookie-cutter hotels, Majapahit is it. We felt like we were part of Surabaya’s story for a night.

Dear Ratna W., It is truly wonderful to hear that your stay allowed you to feel like part of Surabaya's story. Thank you for taking the time to share such a thoughtful review. At Hotel Majapahit, we strive to preserve the grandeur of our heritage while providing a memorable experience for our guests. Knowing that you appreciated the timeless atmosphere of our architecture, the character of our antique furnishings, and the tranquility of our gardens is incredibly rewarding for our entire team. We are delighted that you found our location convenient for your travels and enjoyed your dining experience with us. It would be an absolute pleasure to welcome you back for another chapter in your journey through Surabaya whenever your travels bring you our way again. Sincerely, Management Hotel Majapahit Surabaya

Customer review rating 5.0/5

Ariel B. Friends - Confirmed reviews ALL

The staff, especially Anna, was so kind and helpful to us. They did so much including finding an obscure book I wanted to get, giving us tours of rooms with Wayang, and of course the tour of room 33 (we did that twice). For our second stay they put us in a room where we could see the Indonesian flag from the flag incident because they knew we had an interest in the revolution. They got us the best tour guide, Reza, who used to work in the hotel. Anna even got us some small Wangan Kulit as a parting gift. It was such a special experience even though it's a fairly large hotel. Thank you for making our stay in Surabaya so special.

Dear Ariel B., Thank you so much for your incredibly touching review. It warms my heart to read about the memorable experiences you had with us, and I am delighted that our team, especially Anna, could play such a significant role in making your stay in Surabaya truly special. We are honored that you share our deep passion for the history of this property. It was our pleasure to facilitate your requests, from finding that obscure book to arranging the tours of our historic suites and the iconic Room 33. It is wonderful to hear that Reza provided you with such an insightful perspective on our hotel’s past; we are very proud to have him as part of our extended family. Your kind words are a testament to the dedication of our staff, and I will be sure to share your praise with Anna, Reza, and the entire team. They will be just as touched as I am to know how much these gestures meant to you. Thank you for choosing to stay with us, not once, but twice, and for allowing us to be a part of your journey through Indonesian history. We look forward to welcoming you back to your home in Surabaya whenever your travels bring you back our way. Warm regards, Kahar Salamun General Manager Hotel Majapahit Surabaya MGallery

Customer review rating 5.0/5

Frans H. Families - Confirmed reviews ALL

Good staff Good food Best lactation

Dear Frans H., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Other web-users rate our hotel

  • 377 reviews 9.5/10 Location
  • 602 reviews 8.2/10 Room
  • 767 reviews 9.5/10 Service
  • 7 reviews 10/10 WiFi
  • 490 reviews 8.9/10 Vibe
  • 458 reviews 8.6/10 Amenities
  • 282 reviews 8.6/10 Comfort
  • 269 reviews 9.1/10 Breakfast

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