Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,465 reviews

Best price
guarantee
Novotel Melbourne South Wharf - Image 1
Novotel Melbourne South Wharf - Image 2
Novotel Melbourne South Wharf - Image 3
Novotel Melbourne South Wharf - Image 4
7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,465 reviews

TripAdvisor Rating  4.5/5  494 reviews

Certificate of excellence 2024

Very good

Customer review rating 5.0/5

Kerrie Families - Confirmed reviews ALL

Great location comfy beds great air conditioning

Dear Kerrie, Thank you very much for your kind review. It is wonderful to hear that you had such a positive experience at our hotel. We are delighted that you enjoyed the comfort of our beds and the effectiveness of our air conditioning system. It brings us great pleasure to know that you found our location to be highly convenient, ideally situated across from the South Wharf DFO for shopping and with direct access to the Melbourne Convention & Exhibition Centre for easy event attendance. It would be a pleasure to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Family friendly

Customer review rating 5.0/5

Kayla Families - Confirmed reviews ALL

The Christmas activity packs for my 2 young kids were a huge hit and the hotel staff were very hospitable. The buffet breakfast was also highly rated - food was fresh and a great variety.

Dear Kayla, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear that your stay at Novotel Melbourne South Wharf was enjoyable. We are pleased that the festive activity packs added to the joy of your children's experience and that our team's hospitality met your expectations. It is great that our buffet breakfast, with its fresh and varied offerings, was a highlight of your stay. However, we apologize for the longer than desired wait times you experienced on the phone. We understand how valuable your time is and regret any inconvenience this may have caused. Finally, we're delighted that the overall quality of food during your time with us was well-received, adding to the memorable moments during your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Novotel Melbourne South Wharf Team

Great location, lovely hotel and staff

Customer review rating 5.0/5

Cindy Solo - Confirmed reviews ALL

Great location, lovely hotel and staff

Dear Cindy, Thank you very much for your kind review. We are thrilled to hear that your stay at Novotel Melbourne South Wharf was a delightful experience. It is wonderful that you appreciated the convenient location of our hotel, directly across from the bustling South Wharf DFO Shopping Centre and with direct access to the Melbourne Convention & Exhibition Centre. We are also glad to know that our team's dedication to service made a positive impact on your visit, and we take pride in maintaining the highest standards of cleanliness and hospitality. It would be a pleasure to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Perfect stop off accommodation

Customer review rating 2.5/5

Liz Couples - Confirmed reviews ALL

the stay was 'ok' but not what I had hoped for a birthday celebration. taking two lifts to get to our room was annoying but the room was a standard quality hotel room.

Dear Liz, We would like to thank you for this review about your recent experience in our hotel. We understand that having to use two lifts to access your room can be an inconvenience, and we apologize for any frustration this may have caused. Our unique hotel structure, with reception located on level 5 and rooms extending from floor 07 to 26, is designed to provide guests with stunning views of the city and Port Phillip Bay from our King Superior and Deluxe Rooms. We realize, however, that this architectural choice may require some adjustment and appreciate your patience. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Novotel Melbourne South Wharf Team

Good location, comforyable

Customer review rating 3.5/5

Greg &. J. S. Families - Confirmed reviews ALL

Some items for your attention, which would improve the overall perception. Restaurant leaves a lot to be desired, dirty furniture, expensive, limited menu, not appealing decor. Rooms should be inspected for maintenance regularly. Broken fridge door, loose towel hooks. Additional towel rail/hooks required. We are Vodafone customers could not get reception in either room for either telephone calls or txt. Staff should enlighten hotel/group benefits - like complimentary drinks. Should not have to request an upgrade

Dear Greg, Thank you for taking the time to share your review. It is great that you appreciated our hotel's strategic location, offering convenience and proximity to Melbourne's key attractions. However, we acknowledge that your dining experience did not meet the high standards we strive to uphold. Our goal is to provide a variety of culinary delights in a pleasant atmosphere, and it seems we fell short of this during your visit. Additionally, we regret to learn about the maintenance issues you encountered in your room and the challenges with mobile reception. We understand the importance of seamless communication and a well-maintained environment for our guests. Furthermore, we apologize for any inconvenience caused by the necessary lift access to rooms and the language barriers you experienced. Your comfort and satisfaction are paramount to us, and we will reflect on your comments to enhance our guest experience. We also recognize the importance of clearly communicating the exclusive benefits available to our valued loyalty members, like yourself, and we will ensure our team is more proactive in this regard. We hope you managed to take advantage of our direct access to the Melbourne Convention &. Exhibition Centre and the DFO Shopping centre for an enjoyable stay. We hope we will have the opportunity to see you again in the future. Best regards, Novotel Melbourne South Wharf Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,124 reviews 9.2/10 Location
  • 2,698 reviews 8.4/10 Room
  • 2,533 reviews 8.7/10 Service
  • 51 reviews 6.8/10 WiFi
  • 1,105 reviews 9/10 Cleanliness
  • 621 reviews 7.1/10 Breakfast
  • 495 reviews 5.7/10 Value
  • 444 reviews 9/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in South Wharf

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.