Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,177 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,177 reviews

TripAdvisor Rating  4.5/5  483 reviews

Certificate of excellence 2023

Awesome location great accomodation.

Customer review rating 5.0/5

Brendan Business - Confirmed reviews ALL

Apart from having to take two elevators it was good.

Dear Brendan, Thank you for taking the time to review your stay. It brings us great joy to know our prime location significantly enhanced your experience, allowing convenient access to local attractions and shopping destinations. We are also thrilled that the quality of our accommodations met your expectations, contributing to a comfortable and enjoyable stay. While we regret that our unique hotel structure required the use of two elevators, we hope this did not detract greatly from the positive aspects of your visit. Our design ensures that guests enjoy the stunning views from our higher floors, and we apologize for any inconvenience this may have caused during your stay. Your compliments on our accommodation are sincerely appreciated, and we are proud to have delivered a service that resonated with you. The team at Novotel Melbourne South Wharf strives to provide a welcoming and clean environment, and it's rewarding to know this was reflected in your experience. We are looking forward to welcoming you again. All the best! Novotel Melbourne South Wharf Team

Terrible bed and pillows

Customer review rating 1.5/5

Vanessa M. Couples - Confirmed reviews ALL

Putting two king single beds together without the proper mattress joining system is an epic fail! Spending the night needing to be dragged out from the mattress join is not a romantic getaway. You are better off just having queen beds.

Dear Vanessa, Thank you for taking the time to share your review. We are truly disheartened to hear that the comfort of your bed did not meet your expectations. Our guests' restful sleep is of utmost importance to us, and we regret any discomfort experienced. While we have a range of room types with different bedding configurations, we understand that a seamless sleep surface is essential. We also regret to learn that your room service experience was not reflective of the high standards we strive to uphold. Our team is committed to delivering warm and efficient service, and we apologize if we fell short in this instance. We continuously aim to provide delicious and high-quality culinary experiences for all our guests. However, we are pleased to know that our efforts in sustainable development have resonated positively with you. We believe in making a conscious effort to care for our environment and are glad that this aligns with your values. We also appreciate your acknowledgment of our concierge service, and we will continue to dedicate ourselves to helpful and courteous assistance for all our guests. We hope to be able to welcome you back for an improved stay. Kind regards, Novotel Melbourne South Wharf Team

Great staycation

Customer review rating 4.5/5

Brendan Families - Confirmed reviews ALL

We came for a weekend visit to the city. Really clean hotel, easy to access and walking distance to lots of the city. Loved our stay

Dear Brendan, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback from our valued guests, particularly those who are members of our ALL – Accor Live Limitless loyalty programme. We're delighted that our commitment to cleanliness met your expectations and contributed to your enjoyable staycation. Our location is indeed one of the highlights that we are proud of, offering convenience and direct access to some of Melbourne's best attractions and shopping experiences. While you did not elaborate on our sustainable development initiatives, we hope you were able to notice our efforts in this area during your stay. Thank you for recommending our loyalty programme; we believe it offers great benefits that enhance our guests' experiences. Your positive remarks serve as encouragement to our team, who strive to provide a superior service experience for every guest. Rest assured, we are always exploring ways to further enrich our service offerings. We are looking forward to welcoming you again. All the best! Novotel Melbourne South Wharf Team

Good location to DFO

Customer review rating 4.0/5

Yolanda Couples - Confirmed reviews ALL

Beautiful hotel, close to shops and they have a very nice restaurant

Dear Yolanda, We would like to thank you for this review about your recent experience in our hotel. We are pleased to hear that our commitment to cleanliness and sustainability was evident during your visit, and we're delighted that our prime location, adjacent to the DFO Shopping centre and close to various attractions, enhanced your experience with us. However, we regret to learn that your status as a valued ALL – Accor Live Limitless Platinum member did not quite reflect the special recognition we strive to provide. We take pride in our loyalty program and the exclusive benefits it offers, and we sincerely apologize if this aspect did not meet your expectations on this occasion. Rest assured, our team is dedicated to ensuring our members feel appreciated and rewarded. Furthermore, we are thrilled that the quality of our on-site restaurant contributed positively to your stay. It's wonderful to know that the proximity to shopping venues and the overall aesthetic appeal of Novotel Melbourne South Wharf resonated with you. We hope to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Very good

Customer review rating 4.5/5

Viv Couples - Confirmed reviews ALL

Very pleasant

Dear Viv, We would like to thank you for this review about your recent experience in our hotel. It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests. We hope to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

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Other web-users rate our hotel

  • 2,164 reviews 9.2/10 Location
  • 2,871 reviews 8.3/10 Room
  • 2,532 reviews 8.6/10 Service
  • 32 reviews 7.4/10 WiFi
  • 1,123 reviews 8.7/10 Cleanliness
  • 638 reviews 6.4/10 Breakfast
  • 470 reviews 5.5/10 Value
  • 443 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.