Hotel Novotel Leicester 4 estrelas

A first class hotel with a very helpful management team who couldn’t do more than enough for you The rooms are excellent , spacious and comfortable, the location has easy access to the city centre By far the best hotel in leicester

We had a really nice time at Novotel Leicester. The room was to an expected standard for a new 4-star hotel, though noisy banging from maintenance both mornings, including at 7am, was unwelcome. The bar and restuarant area is sleek and modern, with a good range of drinks, and a nice food menu- the locally sourced pie was top-notch! We were looked after really well by who I think was the head barman, forgot to ask his name but he was really knowledgable about local food and drinks and very friendly. checkout experience was poor, however. I was not asked about our stay at all. Then when I made a query about a Novotel promotion double points on the app when you dine in bar or restaurant ,the staff only knew nothing about it, havent heard about it ,even when I showed in the app just so I dont look like I just made up a promo. PS, I know its pandemic and all but I miss the lil touch of reading remarks or booking notes and being personable by asking upon Checkin atleast how are you or how was the trip did you come far something like that but yeah covid pandemic hits everything

1 of my bookings went astray, I then had to pay £130 more for a June Suite, which is only marginally bigger that a King room and certainly not value for money. The cleaner forgot to remove the false eyelashes from previous guest. Gross. Upon complaining to reception they said that the room should have been cleaned and they’d take it up with housekeeping. No real apology, no attempt to recover customer service. Cannot believe this still happens

We recently stayed at the Novotel in Leicester. Absolutely happy with the service and staff in particular Mohamed (Duty Manager) and JUDIT RUIZ (Operations Manager) . We will always stay in this hotel on our future trips to Leicester. IQBAL JAMAL

This is an excellent Hotel - very welcoming and warm greetings, i stayed hear for 2 weeks in total and nothing changed from the high standard of service being delivered. Rooms are luxurious and modern and the showers are far better than the normal hotels shower in a bath . Food is excellent even with the limited menu .