ibis budget Leicester

Very welcoming, staff friendly and helpful. Special mention to Raja Hussain and Paulina Clean room, comfortable bed, fabulous shower. Food was good in the evening and breakfast this morning was also very good. Free hot drinks all day was a bonus

Never having stayed in a budget hotel, travel lodge or premier in before as I dont go on holiday I didnt know how to use the refreshments machine and was just pointed to rather than shown. The reception desk was to high so had to stand on tip toe to sign paperwork.Had to fathom the swipe card out myself. Mo kettle in the room which I really needed as not told if I could take a hot drink up to my room even though I didnt know how to use the machine. Only 2 pillows on the bed which had I been sharing would not have been enough as I used both pillows my self. Bed was quite hard. Doors banged during the night.

booked a 2 night stay to escape from the recent heatwave as this hotel was close to home and had air conditioning. Was very pleased by the helpful and friendly check in staff and the cleanliness of the hotel. we had requested a twin room in a quiet area and our request was met 100%. The aircon kept the room at a nice temperature and we enjoyed a very comfortable stay. The shower was wonderful and the large bath sheets excellent.

Arrived 1 30pm, lovely girl on reception recommended where we could have a late lunch. Drove up from Oxford for a family wedding. Arrived back at hotel to a different girl on reception. (With attitude) Booked in . Room smelt , because of shower drain. Didn't have time to ask for a different room. Explained we were going to a wedding , could she book a cab for 3.30. Came down to reception at 3.30 waited for 10 mins , this receptionist came out & said she couldn't book 1. Believe me not happy we were late to the wedding , i did ask her why she never informed us, stroppy attitude reply. "I've got other things to do" £79.00 for a so called budget hotel!!! Not even a kettle for making a cup of tea. Really a youth hostel would have been better . Won't use this brand of hotel EVER AGA[N

Arrived on Monday and the staff were amazing. Really happy and informative . The two gentlemen on the counter smiled the whole time we were there and made us feel extremely welcome. Our rooms were changed to be downstairs as we had our dog with us. They couldn't have been better. The rooms were very clean and welcoming. Small and cosy, but it's what we expected. Evening meal (curry) was really nice and well worth the money Woke up the Tuesday morning and everything changed. The breakfast staff didn't talk to us or smile once. The lady just pointed at the food when I asked what was included in our breakfast. We went for food in the evening and the staff were really rude and charged us the wrong price for our food and drinks. No apology for offered. There was a twenty minute wait from our first to fourth meal. Once again no apology. I asked twice for the naan bread for the curry and was finally told that there were none left. This was not explained when we ordered. She said we could have white bread if we wanted. The food was left on the counter one at a time, unlike the first night when it was all brought together to our table. In conclusion, the facilities were clean and easy to access, the beds for small but comfortable. Very nice shower. The staff on the first night deserve a pay rise, unlike the second who need to be retrained in their job roles