ibis Leicester City 3 estrelas

Classificação clientes Avis (Classificação ALL) 3.9/5 154 comentários

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ibis Leicester City - Image 1
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St George's Way, Constitution Hill, LE1 1PL LEICESTER, Reino Unido

Descrição

Extras do hotel

  • Localização central a 5 min a pé da estação de trem de Leicester

  • Estacionamento com desconto disponível no local

  • Relaxed restaurant serving a choice of tasty meals

  • A apenas 4 km de carro do National Space Centre

  • Próximo à Catedral de Leicester, à Universidade de Montford e ao Estádio King Power

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Localização do hotel

ibis Leicester City

St George's Way, Constitution Hill
LE1 1PL LEICESTER
Reino Unido

GPS:52.633961, -1.123088

Telefone
Fax +44 116 262 0880

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Animais bem-vindos
  • Restaurante
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Propriedade 100% para não fumantes
Próximo da propriedade
  • Estacionamento

Restaurant

Um restaurante moderno e informal em estilo café

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.9/5  154 comentários

Classificação no TripAdvisor  3.7/5  865 comentários

Avoid this hotel!!!!

Classificação TripAdvisor 1.0/5

Nicola M Avaliação certificada TripAdvisor

Two friends and chose the hotel as it was close to the station and city centre for the Christmas market, and having stayed at Ibis/Accor hotels on several occasions both in the UK and overseas I was understandably hopeful of the same level of comfort and service. Upon check-in at 5pm, we were harassed at the reception/bar area by a very drunk man who the staff seemed to know/be aware of but did nothing about, which immediately put us on edge. We were then allocated our rooms on the 4th floor and informed that the lift was out of order with no prior warning. Upon reaching the 4th floor up a very tired and grubby set of stairs that smelt strongly of cannabis we reached our rooms. By which time one of my friends who suffers from a chronic back condition was in agony but didn’t want to worry us as we were exhausted from a long day already 😢 The lift door on the 4th floor had a sign on it saying that the lift would be out of order until 31 JANUARY 2026! During our stay, we encountered a number of residents wandering the corridors looking “out of it” and a strong smell of cannabis in the corridors. We also came across people smoking drugs in the hotel car park and in various states of undress which made us feel very uncomfortable . It was obvious that the hotel was also being used as temporary local authority housing/crisis accommodation. My room was tired and shabby with a TV hanging off the wall and disgustingly stained carpets, which meant that I had to keep shoes on just to walk around the room as god knows what the stains were - see pics 🤢 The “mattress” was an absolute joke. A thin piece of foam with an ill-fitting cover atop and uncover hessian base type thing. On returning that evening after a meal, another guest was at reception explaining that she couldn’t sleep as her toilet was constantly flushing. The person on reception said there was nothing they could do as the maintenance person only works Mon-Fri! What sort of hotel doesn’t have access to a 24/7 emergency repairs service?! Especially one that is part of an international chain of hotels! The receptionist tried to fob the guest off with a free breakfast worth £11 - to which she rightly replied that wouldn’t compensate for the loss of a night’s sleep so politely refused. Generally the staff were pleasant but were obviously disinterested and lacked a basic level of customer care. As a result of both the very uncomfortable bed and generally feeling unsafe both my friends and I had a terrible night’s sleep - not ideal when we faced 3-4 hour drives home the next day. This hotel falls woefully short of the standard expected from an Ibis hotel. I’ve stayed at Ibis budget in the past - which this one wasn’t - that were of a much better quality. The lack of accessibility and the fact that the hotel is being used for purposes other than leisure and travel guests means that it should not be advertised on booking sites until the issues are resolved. I will be making a complaint to Accor Hotel Group separately and requesting a refund. I didn’t expect luxury for the price, but I don’t think expecting cleanliness, a sense of safety and a decent night’s sleep is too much to ask 😓 Avoid at all costs!!!!!!!

Dear Nicola, You duplicate message from a different web site, will receive once again our full apologies about the issues encountered during your stay. As explained already we have investigated and took actions during your stay about a resident not fitting our strict non smoking policy and general attitude in our public area. We have been especially careful about our lift situation being out of service. Sorry if this was not seen from your side. The mattress you mentioned is a Topper and we have received very good comments about our Ibis Sweet Bed. Once again, I am very sorry about the inconvenience encountered during your stay. Please come back to me if you wish to discuss further. Kind regards, Patrick Hotel General Manager Ibis Hotel Leicester.

October 25 business trip.

Classificação TripAdvisor 5.0/5

Ste S Avaliação certificada TripAdvisor

I stayed here for work, booked half board and was anxious about food and accommodation . After reading reviews. Breakfast was amazing, as good as any hotel I’ve stayed in, the evening menu was limited, but still had a nice enough choice for the few days I stayed, and was good enough, if you want five star dining for an evening meal go somewhere else but this suits me after work and service was ten out of ten, nice friendly staff, but as in earlier comments, lift is still broken, come on ibis, can’t be that big a problem to fix.

Dear Ste, We are thrilled to hear that everything went well during your stay. We are happy to hear that you enjoyed our breakfast. We apologise about our lift being out of service for an extended period of time and unfortunately are as troubled as you at the inconvenience. Thank you so much for choosing to stay with us and we hope to welcome you again in the near future for an even better stay. Sincerely, Karishma

Excellent quality and service with friendly staff

Classificação TripAdvisor 5.0/5

Jason T Avaliação certificada TripAdvisor

Amit, Patrick Larisa and all the staff have been fantastic. They made me feel very welcome and helped make my stay very comfortable and enjoyable. I have had a wonderful stay down to the staff. I would highly recommend any one stay here. Many thanks and look forward to another stay very soon. 100% Perfect

Dear Jason, Thank you for your kind comments on our staff and hotel. I will pass this message to my colleagues and our general manager, Patrick. We appreciate you leaving us a review and are so glad to hear that you had an enjoyable time. We will be more than happy to welcome you again in the near future! Sincerely, Karishma

muito boa

Classificação TripAdvisor 4.0/5

xb4a5a Viagem individual - Avaliação certificada TripAdvisor

O hotel fica próximo da estação ferroviária. Ele tem bom atendimento tanto na receção como no bar.. O hotel é limpo e os quartos estão bem acondicionados. Para mim o que não me agrada tanto é a entrada do hotel, ter de se subir escada. De resto está perfeito

Thank you very much for leaving your feedback here, I am so pleased you enjoyed your stay with us and do hope that you will visit again very soon. Kind regards Sarah Clarke

AGRADAVEL

Classificação TripAdvisor 4.0/5

Andre C Família - Avaliação certificada TripAdvisor

muito parecido com a realidade portuguesa, custo beneficios muito satisfatorio , limpeza muito bom, pequeno impecavel pessoas muito prestaveis , muito bem localizado , pertissimo do centro nem 10 minutos na pé...

Many thanks for your very kind review, I am happy to hear that you had a nice stay with us. I hope you will choose to stay again soon. Kind regards Sarah Clarke

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 406 comentários 8.7/10 Localização
  • 527 comentários 6.3/10 Quarto
  • 450 comentários 8.6/10 Serviço
  • 7 comentários 7/10 Wifi
  • 287 comentários 4.1/10 Conforto
  • 263 comentários 5.6/10 Limpeza
  • 162 comentários 7.3/10 Café da manhã
  • 150 comentários 2.1/10 Comodidades

Com a tecnologia Trustyou

Nossos outros estabelecimentos nas proximidades

Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.