Novotel Leicester

Novotel Leicester 4 stars

Customer review rating (ALL Rating) 4.4/5 383 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Leisure facilities including a state-of-the-art gym

  • Central location close to Highcross Shopping Centre

  • Complimentary Wi-Fi

  • City centre location with car parking

  • An ALLSAFE Clifton Environmental certified Hotel.

Hotel location

Novotel Leicester

2 Great Central Square
LE1 4JS LEICESTER
United Kingdom

  • BUSS:  Various Leicester Haymarket Bus Station

  • RER:  Various Leicester Station

  • By plane

    EAST MIDLANDS At 30.58km / 19 miles

  • By plane

    EMA At 35.73km / 22.2 miles - Shuttle paying

  • By car

    JC21 M1 At 11.27km / 7 miles

  • By train

    LEICESTER At 0km / 0 miles

  • By train

    LEICESTER At 0km / 0 miles

GPS:52.636879, -1.139759

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

NINEB

NineB is situated within the Novotel Leicester. Delivering quality food and service with some locally sourced dishes.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Leicester

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  383 reviews

TripAdvisor Rating  4.0/5  57 reviews

Certificate of excellence 2022

Customer review rating 4.0/5

Alan M. Families - Confirmed reviews ALL

We were well looked after

Dear Alan M., We very much appreciate your comments regarding your stay at the Novotel Leicester. We will share your comments with our team and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As paved area in front of the hotel belongs to council we are not in a position to agree or disagree with guest if they wish to use that space to offload their luggage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Leicester

Great Stay

Customer review rating 4.5/5

Mark G. Business - Confirmed reviews ALL

Beautiful Hotel. Great location for Leicester centre. All staff are so friendly and helpful .

Dear Mark G., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, M Singh

Easy to get around with great parking

Customer review rating 5.0/5

Robert T. Families - Confirmed reviews ALL

Great staff very good rooms clean with a super breakfast

Dear Robert t., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

central location close to amenities

Customer review rating 4.5/5

H. Business - Confirmed reviews ALL

check in good / quick room good / breakfast could have been warmer

Dear Tony H., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback regarding breakfast has been shared with the relevant teams to avoid future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Friendly Staff

Customer review rating 4.5/5

Pwg Couples - Confirmed reviews ALL

Stayed for a couple of nights at short notice. Good location Friendly staff

Dear Patrick G., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Great location

Customer review rating 4.0/5

Mandy Families - Confirmed reviews ALL

I always stay here when I visit Leicester. The last two times we have visited the TV has not worked. The first time, the TV was fixed for us. The staff also contacted us back to check that it has been fixed. This current stay, I was advised that it would be fixed, however it wasn't. There was also no phone call to ask whether it had been fixed. I had to ring twice without success. This is a small thing, however i do enjoy relaxing and watching the TV whilst I am staying. If its included in the room, I feel it should work. Other than that, as always I had a lovely stay. Staff are wonderful, and I would still book this hotel then next time I am in Leicester.

Dear Mandy, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, M Singh

Great Hotel with top class service

Customer review rating 5.0/5

John E. M. Families - Confirmed reviews ALL

Very friendly staff and wonderful service

Dear Johnny M., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Impeccable

Customer review rating 5.0/5

David C. Families - Confirmed reviews ALL

Very well presented hotel and room and excellent staff service - can’t fault it!

Dear David C., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, M Singh

Okay stay

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Difficult to find car park, room big wall blocking the view

Dear Cathy B., Thank you for taking the time to tell us about your experience at the Novotel Leicester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to the room view, we could have changed your room if this was an issue but room rates are based on the demand especially in the city centre hotels. Also Hold down switch on hair dryers are for safety reasons. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M Singh

Central location

Customer review rating 4.5/5

Sarah N. Friends - Confirmed reviews ALL

Very friendly staff who really made our stay so good. Nicely appointed rooms, restaurant food was delicious and generous and excellent drinks from the bar. Every team member we encountered was genuinely friendly and helpful. We thoroughly enjoyed our visit.

Dear Sarah N., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Nice hotel with a very good location.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The hotel was lovely with very helpful staff. The room was quite compact as a family room. The sofa bed was like concrete. Unfortunately we couldn’t air the room, as the air conditioning was set at a temperature which couldn’t be changed. So we have a very uncomfortable night. The evening meal in the adjoining restaurant was poor. The breakfast in the morning was lovely. I would probably stay again, as the location was superb, however would try and book a different room and not eat in the restaurant.

Dear Eleanor H., We very much appreciate your comments regarding your stay at the Novotel Leicester. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the air cons, guests can adjust temperature of the room according to their preference. Fan speeds are locked for health & safety reasons. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Very friendly staff. Convenient location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Good clean room and nice breakfast. Friendly staff. Convenient location.

Dear Matthew P., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

It was okay

Customer review rating 3.5/5

Charlotte Couples - Confirmed reviews ALL

An alright stay, very accommodating when I fell ill and had to stay another night unexpectedly. Staff were very nice but bathroom could have done with an extra clean as the walls and surfaces were marked.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, M Singh

Good stay and great location

Customer review rating 4.0/5

Mike Friends - Confirmed reviews ALL

A good (one night) stay with a great central location and parking available at reasonable cost. Good food in the restaurant and service great for a large group. Good breakfast.

Dear Michael F., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

New and good hotel. Close to the mall

Customer review rating 5.0/5

Yusuf J. Families - Confirmed reviews ALL

Family and I regular stay at Novotel and we had good time

Dear yusuf J., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Novotel Leicester-great time!

Customer review rating 4.0/5

Abi. S. Couples - Confirmed reviews ALL

Friendly and helpful staff, great rooms and a view to remember. Looking forward to booking again!

Dear Abigail S., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to your email conformation, this can be saved as a photo by pressing and holding on to your confirmation page but this may vary from phone to phone. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh Operations Manager Novotel & Adagio Leicester

Clean, comfortable and spacious.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very clean, very comfortable and lovely room. The experience was amazing. Good value for money.

Dear Andrew A., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Great Location

Customer review rating 4.0/5

Sarah J. H. Families - Confirmed reviews ALL

We had a great stay, our girls are the Man Utd U10’s, we stayed before a tournament in Leicester. We went to Lane7 & TGIs all walking distance from the hotel.

Dear Sarah H., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Singh

Excellent

Customer review rating 4.5/5

Mario C. Couples - Confirmed reviews ALL

Easy to find and great location. Friendly helpful reception. Parking close by. Decent sized rooms. Good breakfast. TV device connection socket didn't work

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, M Singh

Great service

TripAdvisor rating 5.0/5

Simon W TripAdvisor review

Very clean and modern hotel. Experienced great service in the restaurant for both dinner and breakfast. The only potential drawback is that the hotel car park isn’t on site, but just around the corner from the hotel.

Dear Simon W. Thank for posting your review. We are pleased to hear that you enjoyed your stay overall. As we are part of Great Central Square and share car park with other businesses around us and car park is managed by Parking Eye. We look forward to welcome you again soon! Kind regards

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