Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,402 reviews

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Pullman Rotorua - Image 1
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Pullman Rotorua - Image 3
Pullman Rotorua - Image 4
1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Queen Size Beds, Lake View

Photo out of - SUPERIOR ROOM, 2 Queen Size Beds, Lake View

33 SQM. The perfect haven for families or those requiring two separate beds. The contemporary open plan room offers a 50" smart TV, wifi, mini bar, rain shower, C.O. Bigelow bath amenities and views of the iconic Lake Rotorua.

  • Views:

    Lake View

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 33 m² / 355 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: Lake View
See availabilities

33 SQM. Experience style and comfort in an upscale room with views of Lake Rotorua .The room features a 50" Smart TV, wifi, mini bar, chaise lounge, rain shower, C.O. Bigelow bath amenities and pillow menu.

  • Views:

    Lake View

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33 SQM. Contemporary and comfortable, this room is ideal for a family or those requiring two separate beds. Enjoy a modern open-plan design featuring 50" Smart TV, wifi, mini bar, rain shower, C.O. Bigelow bath amenities and views of the city.

  • Views:

    City View

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33 SQM. With elevated views over the city, this room is plush and contemporary. Featuring a 50" Smart TV, wifi, mini bar, chaise lounge, rain shower, C.O. Bigelow bath amenities, pillow menu.

  • Views:

    City View

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33 SQM. With high floor views over Lake Rotorua, this room is stylish and plush. Featuring a 50" Smart TV, wifi, mini bar, chaise lounge, rain shower, C.O. Bigelow bath amenities, pillow menu.

  • Views:

    Lake View

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33 SQM. With elevated views over the city, this executive room is plush and contemporary. With a modern open plan design featuring Nepresso machine, 50" Smart TV, wifi, chaise lounge, rain shower, pillow menu, turndown.

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33 SQM. With high views over Lake Rotorua, this executive room is plush and contemporary. With a modern open plan design featuring Nepresso machine, 50" Smart TV, wifi, chaise lounge, rain shower, pillow menu, turndown.

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

EXECUTIVE SUITE, 1 King Size Bed, LAKE View

Photo out of - EXECUTIVE SUITE, 1 King Size Bed, LAKE View

50 SQM. Luxurious and spacious with sweeping lake views, this suite is the height of sophistication and style. With a modern open plan design featuring Nepresso machine, 50" Smart TV, wifi, chaise lounge, bathtub, rain shower, pillow menu.

  • Views:

    Lake View

Max. number of persons
2
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 130 rooms
  • 8 rooms for people with reduced mobility
  • 26 connecting rooms
  • 130 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Swedish
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Baby bed
  • Baby bath
  • On site
  • Outdoor parking
  • Private
  • 25 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.234 ft

  • Parking pricing: 20.91 € 42 NZD Per day

Services & equipment

  • Valet parking
  • Electric car recharging units 3,7 kVA
  • Electric car recharging units 7 kVA
  • Electric car recharging units 11 kVA
  • Electric car recharging units 22 kVA
  • TESLA recharging units

Barrel & Co. Bar and Grill

Photo out of - Barrel & Co. Bar and Grill

Set in the geothermal heart of Rotorua, our kitchen is inspired by a land where the earth breathes, forests thrive, and food carries deep cultural roots. Here, steakhouse tradition meets the wild, untamed spirit of Aotearoa.

Cooking style
Steakhouse
Capacity
80
Accessibility
Accessible service
1135 Arawa St, 3010 Rotorua, New Zealand
Telephone +64 7 343 9750
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Set in the geothermal heart of Rotorua, our kitchen is inspired by a land where the earth breathes, forests thrive, and food carries deep cultural roots. Here, steakhouse tradition meets the wild, untamed spirit of Aotearoa.

Find yourself a spot in our warmly-lit bar, with indoor outdoor flow. Together with New Zealand's finest producers, the beverage list is crafted around the country's award-winning fine wines and artisan beers.

Start your day at Barrel & Co in Rotorua with a relaxed breakfast. Enjoy hot favorites, fresh pastries, seasonal fruits and barista coffee, ideal for both business travelers and leisure guests.

Host a memorable event with stunning design & gracious & attentive service. Pullman Rotorua possesses the setting, facilities & talent to make events unforgettable. The only one 5 star hotel in town available to transform your dream day into a reality

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,402 reviews

Customer review rating 4.5/5

Gavin M. Couples - Confirmed reviews ALL

Hello Gavin, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient location and had a positive experience with our team. We greatly appreciate your kind words and look forward to welcoming you back on your next visit. Kind Regards, Camille Front Office

Customer review rating 4.5/5

Rahul D. Families - Confirmed reviews ALL

Hello Rahul, Thank you for your kind feedback. We are pleased to hear that you enjoyed your experience with us, including our service, location, and food. We truly appreciate your support and look forward to welcoming you again. Kind Regards, Camille Front Office

Customer review rating 5.0/5

Vicki E. Couples - Confirmed reviews ALL

Dear Vicki, Thank you for your kind words regarding our staff. We are delighted to hear that their friendly service and personal touch made your stay memorable. Your appreciation means a lot to us. Kind regards, Robert Andren General Manager

Customer review rating 4.5/5

Andrew S. Couples - Confirmed reviews ALL

Dear Andrew S., Thank you for your positive feedback. We are delighted to hear that you appreciated our loyalty recognition and enjoyed the food and beverage offerings, as well as the service provided by our team. Your recommendation means a lot to us. Regards Annabel Front Office Pullman Rotorua

Customer review rating 4.0/5

Barry P. Couples - Confirmed reviews ALL

Dear Barry, Thank you for sharing your feedback regarding the Inner Circle system. We appreciate your loyalty and and feedback and regret to hear that you didn't feel the Inner Circle program was as convenient as the old Gold Card. Hope to see you back again in the future! Kind regards, Robert Andren General Manager

Hello Gavin, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient location and had a positive experience with our team. We greatly appreciate your kind words and look forward to welcoming you back on your next visit. Kind Regards, Camille Front Office

Customer review rating 4.5/5

Rahul D. Families - Confirmed reviews ALL

Well groomed staff, great location, awesome food

Hello Rahul, Thank you for your kind feedback. We are pleased to hear that you enjoyed your experience with us, including our service, location, and food. We truly appreciate your support and look forward to welcoming you again. Kind Regards, Camille Front Office

Customer review rating 5.0/5

Vicki E. Couples - Confirmed reviews ALL

I am always impressed with the staff at the Pullman Rotorua. They always greet me by my first name which always amazes that they remember my name.

Dear Vicki, Thank you for your kind words regarding our staff. We are delighted to hear that their friendly service and personal touch made your stay memorable. Your appreciation means a lot to us. Kind regards, Robert Andren General Manager

Customer review rating 4.5/5

Andrew S. Couples - Confirmed reviews ALL

From check-in, the hotel excels at loyalty recognition. F&B superior standard with friendly and engaging staff. Highly recommended.

Dear Andrew S., Thank you for your positive feedback. We are delighted to hear that you appreciated our loyalty recognition and enjoyed the food and beverage offerings, as well as the service provided by our team. Your recommendation means a lot to us. Regards Annabel Front Office Pullman Rotorua

Customer review rating 4.0/5

Barry P. Couples - Confirmed reviews ALL

Having stayed at Pullman Rotorua on many occasions in the past, and usually booking a suite, we had become used to the Gold Card system, which we thought was simple and efficient. The new Inner Circle variant was inefficient by comparison. Everything, we felt, had to be explained.

Dear Barry, Thank you for sharing your feedback regarding the Inner Circle system. We appreciate your loyalty and and feedback and regret to hear that you didn't feel the Inner Circle program was as convenient as the old Gold Card. Hope to see you back again in the future! Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Joan H. &. S. D. Couples - Confirmed reviews ALL

Loved it

Dear Joan and S., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the beautiful room, excellent food, and our prime location. Your satisfaction is our top priority, and we hope to welcome you back soon. Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Peter C. Couples - Confirmed reviews ALL

Friendly and courteous staff willing to help when required.

Dear Peter, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the spacious accommodations and found our staff to be friendly and helpful. Your satisfaction is our priority, and we appreciate your kind words. Kind regards, Robert Andren General Manager

Customer review rating 3.5/5

Janine M. Families - Confirmed reviews ALL

We enjoyed the accommodations and the lounge area. I was very disappointed when I ordered a lamb rack and was served chops…. cooked individually. I can’t believe with the number of tourists you must this is what you do. My plate was taken away and I was served a nice lamb rack eating 30-40 minutes after my husband

Dear Janine, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the accommodations and lounge area. However, I sincerely apologize for the issue you experienced with your dining order. It is disappointing to hear how your lamb rack was prepared as this is not the way the dish is intended to be served. I will discuss this with our culinary team to ensure they follow directions and ensure consistency. Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Sheryl L. Friends - Confirmed reviews ALL

Staff were friendly. Room was amazing. Clean and spacious.

Dear Sheryl L., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location, spacious rooms, and friendly staff. Your kind words about the cleanliness of your room are greatly appreciated and motivate us to maintain high standards. Regards Annabel Front Office Pullman Rotorua

Customer review rating 4.0/5

Omkar V. K. Couples - Confirmed reviews ALL

The staff, the facilities, the location were all really good! I was a bit let down by lack of toothbrush or toiletries. Not a big deal but I expected at least toothbrush, toothpaste made available for a hotel like Pullman

Dear Omkar V. K., Thank you for your positive feedback regarding our staff, facilities, and location. I appreciate your input about the toiletries provided, and I apologize for any inconvenience this may have caused. Your comments will be taken into consideration as we strive to enhance our guest experience. Regards Annabel Front Office Pullman Rotorua

Customer review rating 4.0/5

Freda S. Couples - Confirmed reviews ALL

Lovely outlook. Great location. Was absolutely horrified by the “open plan” living - toilet and shower in living room. Absolutely no privacy whatsoever.

Dear Freda, Thank you for taking the time to share your review and for rating your stay 80/100. We are delighted to hear that you enjoyed our central location. We also appreciate your honest feedback regarding our bathroom layout. We understand that semi-open or integrated bathroom designs may not offer the level of privacy preferred when traveling with family or friends. Your comments are invaluable to our team as we continually evaluate how to best accommodate our guests' diverse preferences. We hope to have the opportunity to welcome you back to Pullman Rotorua in the future. Please feel free to reach out to us directly prior to your next visit so we can assist in recommending room options that best suit your privacy preferences. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 4.5/5

Cindy T. Solo - Confirmed reviews ALL

I really enjoyed my stay at the Pullman. It has everything I need and great location. However, the only downside is the lack of private bathroom facilities in the rooms. When travelling with family and friends, I won’t stay at the Pullman because of this.

Dear Cindy, Thank you for taking the time to share your review and for rating your stay 90/100. We are delighted to hear that you enjoyed our central location and found that our amenities met your needs. We also appreciate your honest feedback regarding our bathroom layout. We understand that semi-open or integrated bathroom designs may not offer the level of privacy preferred when traveling with family or friends. Your comments are invaluable to our team as we continually evaluate how to best accommodate our guests' diverse preferences. We hope to have the opportunity to welcome you back to Pullman Rotorua in the future. Please feel free to reach out to us directly prior to your next visit so we can assist in recommending room options that best suit your privacy preferences. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 4.0/5

Inzamam A. Solo - Confirmed reviews ALL

Overall, a good place to stay. The room was satisfying, the breakfast had really nice juices. I do think that the room could have been maintained better, was the Nespresso machine was leaking, and the walls were a bit dirty I do however wish they allowed me to link my accor account to the booking. One thing about the restaurant that really was irritating was the use of AI imagery in their promo. Seriously, they look absolutely awful and the generated food looks disgustingly unappetising. It is really cheap and taints the brand massively, I have no idea how anyone approved of it.

Dear Inzamam, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you enjoyed the room and the breakfast offerings, particularly the juices. However, I sincerely apologize for the maintenance issues you encountered with the Nespresso machine and the cleanliness concerns with the walls. Your comments will be considered as we strive to enhance our guest experience. Regarding your Accor account membership, you are only able to gain points for bookings made directly through any of the Accor channels, not via third party. I appreciate your candid thoughts on our promotional imagery and we will see how we can improve in this area. Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Dr M. M. Business - Confirmed reviews ALL

Great food in restaurant, comfortable rooms. Good amenities. Great location. Staff are v professional. Can’t fault my stay.

Dear Dr. M., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our helpful staff, comfortable accommodations, and great dining options. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Kind regards, Robert Andren General Manager

Customer review rating 2.5/5

Martin B. Couples - Confirmed reviews ALL

Service poor, breakfast buffet food cold and no one was check when food containers were empty, especially scrambled eggs, bacon and tomato’s Used plates left on the tables when going back for other items. The room was nice, but TV was difficult to use with out help from the staff. Overall a noticeable decline in standards from our last stay last year.

Dear Martin, Thank you for your feedback regarding your recent stay. I am sorry to hear that your experience did not meet your expectations, particularly concerning the breakfast service and food quality. I will share your comments with our team for further consideration. We value your patronage and hope to restore your confidence in our services during your next visit. Kind regards, Robert Andren General Manager

Customer review rating 4.0/5

Anton D. Couples - Confirmed reviews ALL

Couple weekend away

Dear Anton, Thank you for taking the time to share your feedback following your recent stay with us, and thank you for being a valued Gold ALL Accor Live Limitless member. We are delighted to hear that you found the booking process seamless and enjoyed your arrival experience. However, I am sorry to learn about the issues you experienced with your room temperature and entertainment options. Please accept our apologies for the discomfort caused by the air conditioning during your stay; our engineering team will inspect the unit in your room to ensure it is functioning properly. Regarding our channel selection, in line with many international hotels across New Zealand, we no longer offer Sky TV services. However, our televisions feature streaming capabilities (Chromecast), allowing guests to easily access their preferred content, sports, and movies using their own devices and personal subscriptions. We apologize for any inconvenience this caused during your weekend away. We truly appreciate your feedback as it helps us improve, and we hope to welcome you back to Pullman Rotorua for a much more comfortable stay in the future. Warm regards, Shuichi Iwata Front of House Manager

Customer review rating 5.0/5

Fraser L. Solo - Confirmed reviews ALL

Every person on the team were fantastic. A specific call out to the service of Reiko in the bar and restaurant. From day one until day 8, his service was flawless. Having access to inner circle, I spent most nights in the lobby/restaurant and his attentiveness along with the rest of the team was second to none. This also meant I was able to see the other hotel staff interact with guests every night. The level of professionalism and care from every staff member was given to every guest that walked through the door irrespective of the time of day. From front of house to cleaners to bar and kitchen. Hats off to the management and team for creating such a great place to spend time. I also want to call out the welcome amenity, it can be hit and miss across the Accor group, but I always find the local connection to the amenity provided in NZ is a wonderful touch. The bed wasn't the most comfortable and feeling the split between the two singles to make the king wasn't the best, but overall a great place to base myself for a week in Rotorua.

Dear Fraser, Thank you for taking the time to share such a detailed review following your eight-night stay with us at Pullman Rotorua. We are absolutely thrilled to hear how much you enjoyed your time with us, particularly the warm hospitality from our team. A special thanks for highlighting Reiko—we will be sure to pass along your high praise to him and the rest of the food and beverage team! Ensuring our Inner Circle members feel well cared for is always a top priority, and it’s fantastic to know the consistency and dedication across our front of house, housekeeping, and kitchen teams stood out to you. Please accept our sincere apologies that your complimentary room upgrade wasn't explicitly mentioned to you at check-in. While we are glad the upgrade was applied for your stay, we recognize that clearly communicating your loyalty benefits upon arrival is an important part of the experience, and we will share this feedback with our front desk team for improvement. Additionally, thank you for your feedback regarding the mattress split; we appreciate you letting us know so we can look into ways to improve comfort for future stays. Thank you again for your loyalty and kind words. We look forward to welcoming you back to Rotorua on your next trip! Warm regards, Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 4.0/5

Robyn A. Couples - Confirmed reviews ALL

Was a nice stay and staff very pleasant

Dear Robyn, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location, cleanliness, and the pleasantness of our staff. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, Robert Andren General Manager

Customer review rating 4.0/5

Tamayo I. Families - Confirmed reviews ALL

I appreciated that the most of the staff responded my request.

Dear Tamayo, Thank you for your positive feedback. I am pleased to hear that your room change was handled smoothly and that you found our staff responsive and accommodating. We will look into your comments about the restaurant waiting time and reception being unmanned in the early morning. Your kind words about our cleanliness and service are greatly appreciated. Kind regards, Robert Andren General Manager

Customer review rating 4.5/5

Sam S. Families - Confirmed reviews ALL

We loved our stay and would come back again!

Dear Sam, Thank you for your kind words regarding your recent stay at Pullman Rotorua. We are delighted to hear that you found our location perfect for your travels and that you enjoyed your time with us. We look forward to welcoming you back in the future. Kind regards, Robert Andren General Manager

Other web-users rate our hotel

  • 619 reviews 8.6/10 Location
  • 1,032 reviews 8/10 Room
  • 927 reviews 8.6/10 Service
  • 9 reviews 5.9/10 WiFi
  • 349 reviews 7.7/10 Food
  • 305 reviews 8/10 Breakfast
  • 276 reviews 8/10 Cleanliness
  • 214 reviews 4.8/10 Value

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