Wairakei Resort Taupo 3.5 stars

Customer review rating (ALL Rating) 4.2/5 1,691 reviews

Wairakei Resort Taupo - Image 1
Wairakei Resort Taupo - Image 2
Wairakei Resort Taupo - Image 3
Wairakei Resort Taupo - Image 4
640 Wairakei Drive, TAUPO, 3384 TAUPO, New Zealand

Description

Hotel extras

  • Surrounded by 75 hectares of greenery, geothermal streams and forest.

  • Explore scenic walking and mountain bike trails weaving through lush greenery and landscapes.

  • The largest conference and events centre in the Taupō region, perfect for any event.

  • Enjoy multipurpose sports arena, squash court,two heated pools, spa pools and sauna.

  • The 9-hole golf course is open to guests and the public, offering a relaxed game in Taupō

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Huka Standard Room 2 Double Beds

Photo out of - Huka Standard Room 2 Double Beds

Spacious and light-filled rooms for up to 4 guests, with 2 double beds, ensuite with shower over bath, desk, WiFi, fridge, and tea/coffee facilities. Enjoy garden views from your balcony or patio. Some rooms interconnect and are close to resort amenities.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • 4 pers. max
  • 28 m² / 301 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

Modern rooms for two in the stylish Tauhara Wing, featuring a king bed, air conditioning, fridge, tea/coffee facilities, and a patio or balcony with views of the grounds. Close to resort amenities.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Stylish rooms for up to 4 guests with 2 queen beds, air conditioning, fridge, tea/coffee facilities, and a patio or balcony with views of the grounds. Located near dining, pool, and conference spaces.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Enjoy stylish comfort in our 23 m² rooms for up to 2 guests. Features include a king bed (can convert to twins), en-suite, air-con, desk, TV, WiFi, tea/coffee, and private balcony or porch. Interconnecting rooms are available. Pool or garden views.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

The spacious Superior Twins are located in the Tauhara Wing and feature two queen beds. These rooms can Interconnect with the Spa Suites.

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Spa Suite 1 King Bed

Photo out of - Spa Suite 1 King Bed

Spacious 47 m² suite with king bed, air con, lounge, spa bath, shower, and private balcony or patio overlooking the gardens.

Max. number of persons
2
Area
From 47 m² / 505 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Rangatira Suite

Photo out of - Rangatira Suite

Luxury split-level suite for up to 4 guests with 2 king bedrooms, each with ensuite. Features include spa bath, dining for 8, lounge, balcony, pantry, main bathroom, Sky TV, WiFi, and tea/coffee. Can interconnect with a twin room for a 3-bedroom option.

Max. number of persons
4
Area
From 93 m² / 1001 sq ft

Bedding

King size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Villa

Villa with 1 Bedroom

Photo out of - Villa with 1 Bedroom

Spacious villas sleep up to 4, with a king bedroom, open‑plan living room, two single beds (trundle), kitchen, laundry and bathroom. Garden views with Wi‑Fi, Sky TV and fridge. Interconnects with Studio Villa.

Max. number of persons
4
Area
From 46 m² / 495 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Working Area

  • Business Desk
See availabilities

Villa

Villa with 2 Bedrooms

Non contractual photo

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Working Area

  • Business Desk
See availabilities

Hotel location

Wairakei Resort Taupo

640 Wairakei Drive, TAUPO
3384 TAUPO
New Zealand

GPS:-38.628228, 176.089989

Telephone
Fax +64 7 374 8485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 187 rooms
  • 7 rooms for people with reduced mobility
  • 15 family rooms
  • 102 connecting rooms
  • 187 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundromat
  • Complementary Self Service Laundry Additional charge

Lounge

  • Waiting area or lounge
  • Waiting area or lounge Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Children Additional charge
  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

9 Meeting rooms

Family

Services for children

  • Outdoor playground for children

Well-being

Heated Outdoor Pool

  • Outside

Heated Outdoor Lap Pool

  • Outside

Fitness center

  • On site

Sports and leisure

Bike rack facilities

  • On site

Squash court

  • On site

Jogging track

  • On site

Golf Additional charge

  • Nearby
  • Golf course 9 holes

Tennis

  • On site

Golf Additional charge

  • On site
  • Golf course 9 holes

Football

  • On site

Basketball court

  • On site
  • On site
  • Outdoor parking
  • Public
  • 250 parking spaces

Vehicles

  • Bus parking

Security

  • Well-lit parking

PAVILION RESTAURANT

Photo out of - PAVILION RESTAURANT

Start your day at Pavilion Restaurant with a generous buffet breakfast in a relaxed setting. Enjoy hot dishes, Asian options, gluten-free selections, fresh fruit, yoghurt, cheese, and more, all served in a bright, open-plan space with warm wood accents.

Cooking style
International
Capacity
130
Accessibility
Accessible service
3384 Taupo, New Zealand
Telephone +64 7 374 9004
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Credit card
  • Other

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Start your day at Pavilion Restaurant with a generous buffet breakfast in a relaxed setting. Enjoy hot dishes, Asian options, gluten-free selections, fresh fruit, yoghurt, cheese, and more, all served in a bright, open-plan space with warm wood accents.

The Geyser House Bar is the perfect place to relax after a day of jet-boating, mountain-biking, golf or even skydiving. For guests who've worked up a sweat in the hotel gym or are returning from a round of golf on one of the local courses.

The gym is equipped with weights and other equipment, so you can put yourself through a full workout. You could even play golf, tennis or squash before relaxing in one of the hotel's 2 outdoor pools.

If a game of tennis sounds too energetic and a ride on the Huka Jet too adventurous, book time at the hotel's Body Firm Spa for a relaxing way to spend a few hours.

Choose to say "I do" at Wairakei Resort Taupo, a true holiday resort in the heart of the Central North Island with all the facilities you could dream of.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,691 reviews

Customer review rating 3.5/5

Graeme P. Couples - Confirmed reviews ALL

Dear Graeme P., Thank you for your feedback regarding your recent stay. We appreciate your comments about the cleanliness and comfort of your room. Your observations about the decor and the condition of certain areas have been noted, and we will take them into consideration as we plan for future improvements. Goodbye, Francis Roberts Wairakei Resort Taupo

Customer review rating 3.5/5

Jacques B. Families - Confirmed reviews ALL

Dear Jacques B., Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff; however, we acknowledge your concerns regarding the age of the facilities. We are continuously evaluating our offerings to enhance guest experiences. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.5/5

Diane W. Friends - Confirmed reviews ALL

Dear Diane W., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our staff to be helpful and friendly. It is wonderful that you appreciated the comfort of our rooms and the recommendations provided. We look forward to welcoming you back in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 2.5/5

Carine D. Families - Confirmed reviews ALL

Dear Carine D., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our staff's friendliness and helpfulness. I understand your concerns regarding the condition of certain aspects of our facilities, including the cleanliness and maintenance of your room, as well as the state of the outdoor areas. Your feedback is invaluable as it provides us insights into areas that require our attention. We strive to maintain high standards, and it is disappointing to learn that we fell short during your stay. Regarding the breakfast experience, we aim to offer quality selections, and your comments about the freshness of the vegetables will be reviewed. We always appreciate suggestions that can help us improve our offerings. While we are proud of our location and amenities, I regret that your experience did not meet your expectations. Your insights will be shared with our management team as we continue to enhance our guest experience. Thank you once again for your feedback, and we wish you the best in your future travels. Sincerely, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.5/5

Edward W. Families - Confirmed reviews ALL

Dear Edward W., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found the accommodations comfortable and enjoyed the restful atmosphere. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Dear Graeme P., Thank you for your feedback regarding your recent stay. We appreciate your comments about the cleanliness and comfort of your room. Your observations about the decor and the condition of certain areas have been noted, and we will take them into consideration as we plan for future improvements. Goodbye, Francis Roberts Wairakei Resort Taupo

Customer review rating 3.5/5

Jacques B. Families - Confirmed reviews ALL

Good and friendly

Dear Jacques B., Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff; however, we acknowledge your concerns regarding the age of the facilities. We are continuously evaluating our offerings to enhance guest experiences. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.5/5

Diane W. Friends - Confirmed reviews ALL

check in and check out were efficient and friendly. staff were happy to recommend local attractions. lovely food and beverages beds were warm & comfortable and we appreciated having the heat pump. Nice to see that rooms are being refurbished.

Dear Diane W., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our staff to be helpful and friendly. It is wonderful that you appreciated the comfort of our rooms and the recommendations provided. We look forward to welcoming you back in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 2.5/5

Carine D. Families - Confirmed reviews ALL

I booked it as one free night from Accor and paid for the second night - $240. I cancelled one of the nights after I have read the reviews and saw that the same issues are mentioned time and time again over a period of time. I have contacted the hotel prior to staying there and requested an upgrade - I saw the allocated room that we had and I was not going to stay in one of those rooms. They did that for free.The staff are very friendly and helpful. The breakfast was reasonable - but for $35 I would have expected fresh vegetables - not wilted cucumber and old carrot slices. The place needs a major upgrade. Our unit was clean but there was mould in the shower. Outside were rubbish bins that should be moved somewhere else out of sight - they were overflowing and there were some empty beer boxes lying around -gardens just maintained ok but this place could be so much more. I wont stay there again . I could have booked something much nicer on Airbnb for the price that I have paid. Accor uses their offer of 2 free nights to actually get people to stay at places like this - where you have to pay for one night and only get one free night. that was not made clear to me when I rejoined Accor when they told me that I get 2 free nights included - I think this experience will change the way I view my Accor club membership. This place needs a big change but it will cost alot to do and that will increase the rates significantly. I will not stay here again.

Dear Carine D., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our staff's friendliness and helpfulness. I understand your concerns regarding the condition of certain aspects of our facilities, including the cleanliness and maintenance of your room, as well as the state of the outdoor areas. Your feedback is invaluable as it provides us insights into areas that require our attention. We strive to maintain high standards, and it is disappointing to learn that we fell short during your stay. Regarding the breakfast experience, we aim to offer quality selections, and your comments about the freshness of the vegetables will be reviewed. We always appreciate suggestions that can help us improve our offerings. While we are proud of our location and amenities, I regret that your experience did not meet your expectations. Your insights will be shared with our management team as we continue to enhance our guest experience. Thank you once again for your feedback, and we wish you the best in your future travels. Sincerely, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.5/5

Edward W. Families - Confirmed reviews ALL

Restful. Convenient.

Dear Edward W., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found the accommodations comfortable and enjoyed the restful atmosphere. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.0/5

Jacinta-rose B. Friends - Confirmed reviews ALL

Rooms clean, pools and spa are a great way to relax. Reception staff friendly. Hotel is a bit outdated and rooms coild do with an update but also adds to the old school charm it has

Dear Jacinta-Rose B., Thank you for your positive feedback. We are pleased to hear that you enjoyed the cleanliness of our facilities and the friendly service from our reception staff. We appreciate your comments regarding the decor, and we will certainly take them into consideration as we continue to enhance our guests' experiences. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 3.5/5

Erica L. Couples - Confirmed reviews ALL

Noise level high when family moved into next room - no sound proofing. Had some water troubles but Hotel staff got onto fixing the problem quickly. Very freely staff and food good.

Dear Erica L., Thank you for your feedback. We are pleased to hear that you enjoyed the accessibility to local attractions and the quality of our staff and food. However, we acknowledge your concerns regarding noise levels and water issues, and we appreciate your understanding as our team addressed them. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.0/5

Puti W. Business - Confirmed reviews ALL

Great I will come again. Nice people at checking and checking out

Dear Puti W., Thank you for your kind words regarding your stay with us. We are delighted to hear that you appreciated our location and the spacious accommodations. It is also wonderful to know that our team made a positive impression during your check-in and check-out experience. We look forward to welcoming you back. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.0/5

Adam T. Solo - Confirmed reviews ALL

Overall the overnight stay was great. Only moan would be the smelly fridge, smelt like fish but likely just turned off and closed until the room was used again.

Dear Adam T., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your overnight experience satisfying. We appreciate your comments about the refrigerator, and we will ensure our team addresses this issue for future guests. Goodbye and best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.5/5

Shawn W. Families - Confirmed reviews ALL

Family friendly stay. Kind staff. Truly relaxing.

Dear Shawn W., Thank you for sharing your positive experience at Wairakei Resort Taupo. We are delighted to hear that you found your stay comfortable and enjoyed the family-friendly atmosphere and our staff's kindness. We look forward to welcoming you back for another relaxing visit. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 2.0/5

Gracen L. Families - Confirmed reviews ALL

Wonderful customer service at front lobby. Great location for biking event. Was disappointed in room as we found hair strands on toilet seat, in shower and the bathroom amenities.When using pool we discovered a used tampon in the water, which was very gross and got us out of the water asap.

Dear Gracen L., Thank you for your feedback regarding your recent stay. We are pleased to hear you appreciated our location and customer service. However, we sincerely apologize for the cleanliness issues you encountered in your room and at the pool. We take such matters seriously and will review our housekeeping protocols to ensure a higher standard is maintained. Your experience is important to us, and we appreciate your insights. We would like to let you know we are currently undergoing renovations which are in different stages and we are doing a deep clean on our pools. We hope to welcome you back in the future. Goodbye, and best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.0/5

Kay U. Couples - Confirmed reviews ALL

Enjoyed the kitchen meals and very pleasant staff

Dear Kay U., Thank you for your kind words regarding your stay with us. We are pleased to hear that you found our meals enjoyable and our staff pleasant. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 2.0/5

Graeme S. A. Solo - Confirmed reviews ALL

Restaurants not as good as a year ago. Room very tired. No heaters worked. Staff pleasant.

Dear Graeme S. A., Thank you for your feedback. We regret to learn that your recent experience did not meet your expectations. Your comments regarding the condition of the property and dining options have been duly noted. We appreciate your recognition of our staff'S. efforts. We are currently working on renovations and hope to welcome you back in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.0/5

Murray C. Families - Confirmed reviews ALL

Overnight family catch up - great location

Dear Murray C., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient for your family gathering and that you enjoyed a comfortable overnight stay. We look forward to welcoming you back in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.5/5

Roger W. Families - Confirmed reviews ALL

Great one night stay

Dear Roger W., Thank you for your positive feedback. We are delighted to hear that you enjoyed your room and the dining experience at our restaurant, as well as the assistance provided by our staff. We appreciate your kind words and hope to welcome you back soon. Best regards, Francis Roberts Wairakei Resort Taupo.

Customer review rating 2.5/5

Ilisapeci L. Families - Confirmed reviews ALL

Found an apple behind the curtain, tissue box was sitting empty, tp provided nearly next to nothing and mould around bathroom wall tiles. However, the beds were lovely and clean, including the duvets, mattress protectors, pillows and pillow protectors.

Dear Ilisapeci L., Thank you for sharing your experience. We appreciate your feedback regarding the cleanliness of the room and the comfort of the beds. Your comments about maintenance issues will be reviewed to enhance our service quality moving forward. We are so sorry we fell short in regards to our cleanliness and have passed these concerns onto higher management for further review. Goodbye, Wairakei Resort Taupo

Customer review rating 4.5/5

Vaughan S. Business - Confirmed reviews ALL

Great to see that the carpets have been replaced, room I had looked a lot better

Dear Vaughan S., Thank you for your kind words regarding our location and the improvements made to our rooms. We appreciate your feedback and are delighted that you enjoyed your stay with us. Goodbye and best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 5.0/5

Paul S. Couples - Confirmed reviews ALL

Our experience was fantastic, the room was great, the breakfast and dinner was great, we also had 9 holes of golf and went to the hot pools across the road( all on the room bill). The spa's and the pool were great too. Thanks to the staff as they were all very helpful and friendly

Dear Paul S., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the room, dining experiences, and the various amenities, including the golf and hot pools. Our team takes great pride in providing helpful and friendly service, and it is gratifying to know that they contributed to your fantastic experience. We look forward to welcoming you back to Wairakei Resort Taupo in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 5.0/5

Hikapuhi C. Couples - Confirmed reviews ALL

Staff were amazing very accommodating! We made a room change last minute on long weekend and they were amazing! Able to switch our rooms and made us feel good! Breakfast buffet was yummy and good value for your money! Golf was great fun!

Dear Hikapuhi C., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our team was able to assist you with your room change and that you enjoyed our breakfast buffet and golf facilities. Your satisfaction is our priority. Goodbye and best wishes, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.5/5

Ryan G. Families - Confirmed reviews ALL

The resort is beautiful and peaceful, and the villas are especially lovely

Dear Ryan G., Thank you for your positive feedback. We are delighted to hear that you enjoyed the beauty and tranquility of our resort, as well as the comfort of our villas. Your satisfaction is important to us, and we appreciate your kind words. Goodbye and best regards, Francis Roberts Wairakei Resort Taupo

Other web-users rate our hotel

  • 556 reviews 9.1/10 Location
  • 1,609 reviews 5.5/10 Room
  • 1,233 reviews 8.5/10 Service
  • 32 reviews 3.2/10 WiFi
  • 767 reviews 5.6/10 Comfort
  • 664 reviews 8.6/10 Pool
  • 553 reviews 5.6/10 Cleanliness
  • 538 reviews 3.9/10 Vibe

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Taupo Hotels