Wairakei Resort Taupo 4 stars

Customer review rating (ALL Rating) 4.1/5 757 reviews

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Description

Hotel extras

  • Surrounded by 75 hectares of greenery, geothermal streams and forest.

  • Explore scenic walking and mountain bike trails weaving through lush greenery and landscapes.

  • The largest conference and events centre in the Taupō region, perfect for any event.

  • Enjoy multipurpose sports arena, squash court,two heated pools, spa pools and sauna.

  • The 9-hole golf course is open to guests and the public, offering a relaxed game in Taupō

Our accommodation(s)

Hotel location

Wairakei Resort Taupo

640 Wairakei Drive, TAUPO
3384 TAUPO
New Zealand

GPS:-38.628228, 176.089989

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

PAVILION RESTAURANT

Start your day at Pavilion Restaurant with a generous buffet breakfast in a relaxed setting. Enjoy hot dishes, Asian options, gluten-free selections, fresh fruit, yoghurt, cheese, and more, all served in a bright, open-plan space with warm wood accents.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  757 reviews

Customer review rating 2.5/5

Nephi H. Couples - Confirmed reviews ALL

Overall my experience was average. Heater knob in room broken so couldn't adjust heat. Night was cold no blanket. No shower soap in dispenser in bathroom or men's changing room in lower pool bathroom. Couldn't get TVNZ + on demand on TV. Bed was comfortable.

Dear Nephi, Thank you for your feedback regarding your recent stay. I apologize for the inconveniences you encountered, including the heating issue and the lack of amenities. Your comments will be taken into account as we strive to improve our guest experience. Goodbye, and best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 3.5/5

Chris B. Business - Confirmed reviews ALL

good experience as always, my go-to place when working around Taupo

Dear Chris, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your room; however, we regret that the heating was not to your comfort. Your feedback is valuable to us as we continually strive to improve our guest experience. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 3.0/5

Damien F. Couples - Confirmed reviews ALL

Customer service was excellent. Restaurant for dining and breakfast was good. Room despite the upgrade was far less than a standard room. Not worth the money.

Dear Damien, Thank you for your feedback regarding your recent stay. It is encouraging to hear that you found our customer service and dining experiences satisfactory. However, I regret that the accommodation did not meet your expectations and appreciate your insights regarding the room quality. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.5/5

Julie F. Couples - Confirmed reviews ALL

Two nights stay - Gold member Accor but no upgrade. A couple of cakes left in room was nice, but at the hotel seemed quite empty...!! The room was clean and comfortable but disappointed with the decor for Accor standard. The carpet was threadbare and the mattress cover was ripped - probably could have done better. Breakfast was really great and the Restaurant food both nights was very good.

Dear Julie, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our beautiful grounds, comfortable accommodations, and the quality of our dining options. However, we sincerely apologize for the issues you experienced with the room decor and maintenance. Your comments regarding the carpet and mattress cover will be noted for our ongoing evaluation of facilities. We appreciate your loyalty as a Gold member and understand that upgrades can enhance the experience; however, these are subject to availability. Thank you once again for your review. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 5.0/5

Ella C. Couples - Confirmed reviews ALL

Good tennis court and clean place all riund

Dear Ella, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our accommodations comfortable and enjoyed our tennis court facilities. We hope to welcome you back for another pleasant visit in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Other web-users rate our hotel

  • 469 reviews 9.1/10 Location
  • 1,380 reviews 5.2/10 Room
  • 977 reviews 8.1/10 Service
  • 31 reviews 3.6/10 WiFi
  • 666 reviews 5.7/10 Comfort
  • 599 reviews 8.5/10 Pool
  • 479 reviews 4.9/10 Cleanliness
  • 455 reviews 3/10 Vibe

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