Wairakei Resort Taupo 4 stars

Customer review rating (ALL Rating) 4.1/5 1,584 reviews

Wairakei Resort Taupo - Image 1
Wairakei Resort Taupo - Image 2
Wairakei Resort Taupo - Image 3
Wairakei Resort Taupo - Image 4
640 Wairakei Drive, TAUPO, 3384 TAUPO, New Zealand

Description

Hotel extras

  • Surrounded by 75 hectares of greenery, geothermal streams and forest.

  • Explore scenic walking and mountain bike trails weaving through lush greenery and landscapes.

  • The largest conference and events centre in the Taupō region, perfect for any event.

  • Enjoy multipurpose sports arena, squash court,two heated pools, spa pools and sauna.

  • The 9-hole golf course is open to guests and the public, offering a relaxed game in Taupō

Our accommodation(s)

Book this hotel
Room 1
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Room

Huka Standard Room 2 Double Beds

Photo out of - Huka Standard Room 2 Double Beds

Spacious and light-filled rooms for up to 4 guests, with 2 double beds, ensuite with shower over bath, desk, WiFi, fridge, and tea/coffee facilities. Enjoy garden views from your balcony or patio. Some rooms interconnect and are close to resort amenities.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • 4 pers. max
  • 28 m² / 301 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

Modern rooms for two in the stylish Tauhara Wing, featuring a king bed, air conditioning, fridge, tea/coffee facilities, and a patio or balcony with views of the grounds. Close to resort amenities.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Stylish rooms for up to 4 guests with 2 queen beds, air conditioning, fridge, tea/coffee facilities, and a patio or balcony with views of the grounds. Located near dining, pool, and conference spaces.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Enjoy stylish comfort in our 23 m² rooms for up to 2 guests. Features include a king bed (can convert to twins), en-suite, air-con, desk, TV, WiFi, tea/coffee, and private balcony or porch. Interconnecting rooms are available. Pool or garden views.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

The spacious Superior Twins are located in the Tauhara Wing and feature two queen beds. These rooms can Interconnect with the Spa Suites.

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Spa Suite 1 King Bed

Photo out of - Spa Suite 1 King Bed

Spacious 47 m² suite with king bed, air con, lounge, spa bath, shower, and private balcony or patio overlooking the gardens.

Max. number of persons
2
Area
From 47 m² / 505 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Rangatira Suite

Photo out of - Rangatira Suite

Luxury split-level suite for up to 4 guests with 2 king bedrooms, each with ensuite. Features include spa bath, dining for 8, lounge, balcony, pantry, main bathroom, Sky TV, WiFi, and tea/coffee. Can interconnect with a twin room for a 3-bedroom option.

Max. number of persons
4
Area
From 93 m² / 1001 sq ft

Bedding

King size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Villa

Villa with 1 Bedroom

Photo out of - Villa with 1 Bedroom

Spacious villas sleep up to 4, with a king bedroom, open‑plan living room, two single beds (trundle), kitchen, laundry and bathroom. Garden views with Wi‑Fi, Sky TV and fridge. Interconnects with Studio Villa.

Max. number of persons
4
Area
From 46 m² / 495 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Working Area

  • Business Desk
See availabilities

Villa

Villa with 2 Bedrooms

Non contractual photo

  • 6 pers. max
  • 72 m² / 775 sq ft
  • Bedding 2 x King size bed(s) and 1 x Double sofa bed(s)
See availabilities

Hotel location

Wairakei Resort Taupo

640 Wairakei Drive, TAUPO
3384 TAUPO
New Zealand

GPS:-38.628228, 176.089989

Telephone
Fax +64 7 374 8485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 187 rooms
  • 7 rooms for people with reduced mobility
  • 15 family rooms
  • 102 connecting rooms
  • 187 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Children Additional charge
  • Buffet Additional charge

Business

9 Meeting rooms

Family

Services for children

  • Outdoor playground for children

Well-being

Heated Outdoor Pool

  • Outside

Heated Outdoor Lap Pool

  • Outside

Fitness center

  • On site

Sports and leisure

Bike rack facilities

  • On site

Squash court

  • On site

Jogging track

  • On site

Golf Additional charge

  • Nearby
  • Golf course 9 holes

Tennis

  • On site

Golf Additional charge

  • On site
  • Golf course 9 holes

Football

  • On site

Basketball court

  • On site
  • On site
  • Outdoor parking
  • Public
  • 250 parking spaces

Vehicles

  • Bus parking

Security

  • Well-lit parking

PAVILION RESTAURANT

Photo out of - PAVILION RESTAURANT

Start your day at Pavilion Restaurant with a generous buffet breakfast in a relaxed setting. Enjoy hot dishes, Asian options, gluten-free selections, fresh fruit, yoghurt, cheese, and more, all served in a bright, open-plan space with warm wood accents.

Cooking style
International
Capacity
130
Accessibility
Accessible service
3384 Taupo, New Zealand
Telephone +64 7 374 9004
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Credit card
  • Other

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Start your day at Pavilion Restaurant with a generous buffet breakfast in a relaxed setting. Enjoy hot dishes, Asian options, gluten-free selections, fresh fruit, yoghurt, cheese, and more, all served in a bright, open-plan space with warm wood accents.

The Geyser House Bar is the perfect place to relax after a day of jet-boating, mountain-biking, golf or even skydiving. For guests who've worked up a sweat in the hotel gym or are returning from a round of golf on one of the local courses.

The gym is equipped with weights and other equipment, so you can put yourself through a full workout. You could even play golf, tennis or squash before relaxing in one of the hotel's 2 outdoor pools.

If a game of tennis sounds too energetic and a ride on the Huka Jet too adventurous, book time at the hotel's Body Firm Spa for a relaxing way to spend a few hours.

Choose to say "I do" at Wairakei Resort Taupo, a true holiday resort in the heart of the Central North Island with all the facilities you could dream of.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,584 reviews

Customer review rating 0.5/5

Anna H. Couples - Confirmed reviews ALL

Dear Anna H., Thank you for your feedback. We regret to learn that your accommodation did not meet your expectations and appreciate your kind words about our restaurant and staff. Your comments regarding the condition of the room will be reviewed as part of our ongoing improvement efforts. We have escalated your concerns onto higher management to investigate further. Goodbye, Francis Roberts Wairakei Resort Taupo

Customer review rating 3.5/5

Julia D. Couples - Confirmed reviews ALL

Dear Julia D., Thank you for sharing your feedback regarding your recent stay with us at Wairakei Resort Taupo. We appreciate your insights as they help us identify areas for improvement. It is heartening to hear that you found our location and facilities appealing, including the restaurant service. However, we regret to learn that your room did not meet your expectations in terms of maintenance and comfort. We understand the importance of a restful environment, and your comments regarding the condition of the rooms, as well as the issues with amenities, have been duly noted. We continuously strive to enhance our guest experience and your observations will be used in our ongoing assessments. We are pleased to know that our staff made an effort to assist you during your visit, and we will reinforce our commitment to providing a consistently warm welcome to all our guests. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.5/5

Monica O. Solo - Confirmed reviews ALL

Dear Monica O., Thank you for your positive feedback. We are delighted to hear that you enjoyed the heated outdoor pool and the beautiful surroundings. It is wonderful to know that you appreciated the warm welcome and your room upgrade. We look forward to welcoming you back in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.0/5

Paul D. Couples - Confirmed reviews ALL

Dear Paul D., Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed the relaxing atmosphere and the quality of our food. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 3.0/5

Charlotte T. Couples - Confirmed reviews ALL

Dear Charlotte T., Thank you for your feedback. We are pleased to hear that our staff provided excellent service. We appreciate your comments regarding the condition of the room and the noise levels in the hallway. Your insights are invaluable as we strive to enhance our guests' experiences. Best regards, Francis Roberts Wairakei Resort Taupo

Dear Anna H., Thank you for your feedback. We regret to learn that your accommodation did not meet your expectations and appreciate your kind words about our restaurant and staff. Your comments regarding the condition of the room will be reviewed as part of our ongoing improvement efforts. We have escalated your concerns onto higher management to investigate further. Goodbye, Francis Roberts Wairakei Resort Taupo

Customer review rating 3.5/5

Julia D. Couples - Confirmed reviews ALL

We stayed here over 15 years ago and not much has changed ! It’s comfortable enough in a lovely setting, the facilities are great with the pool and tennis court, neither of which we used as we stayed just one night to play golf just over the road. But the rooms are very tired, the beds soft and very sinky, you can see water damage in showers on the adjoining cabinets, the toilet over ran and we gave up trying to make the water noise stop and there was no milk in the fridge for teas and coffees, that’s really not much to ask ! The standing lamp in our room was broken …. We did try the Restuarant which provided good well priced meals and lovely service, one dish came out cold but they were quick to rectify this. I think a little more love is needed with updating the rooms as this place could be a real stunner. Groups and families probably love it and we came back on a nostalgic trip. The grounds are lovely and well kept. Reception staff were mixed, one delightful the other a little frosty !

Dear Julia D., Thank you for sharing your feedback regarding your recent stay with us at Wairakei Resort Taupo. We appreciate your insights as they help us identify areas for improvement. It is heartening to hear that you found our location and facilities appealing, including the restaurant service. However, we regret to learn that your room did not meet your expectations in terms of maintenance and comfort. We understand the importance of a restful environment, and your comments regarding the condition of the rooms, as well as the issues with amenities, have been duly noted. We continuously strive to enhance our guest experience and your observations will be used in our ongoing assessments. We are pleased to know that our staff made an effort to assist you during your visit, and we will reinforce our commitment to providing a consistently warm welcome to all our guests. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.5/5

Monica O. Solo - Confirmed reviews ALL

Great relaxed welcome. Comfortable with a lovely upgrade.Overlooking azalea bush in bloom.Rhododendrons trees also looking gorgeous in bloom.

Dear Monica O., Thank you for your positive feedback. We are delighted to hear that you enjoyed the heated outdoor pool and the beautiful surroundings. It is wonderful to know that you appreciated the warm welcome and your room upgrade. We look forward to welcoming you back in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.0/5

Paul D. Couples - Confirmed reviews ALL

Nice and relaxed with the pools and gardens.

Dear Paul D., Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed the relaxing atmosphere and the quality of our food. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 3.0/5

Charlotte T. Couples - Confirmed reviews ALL

Staff were amazing, room was very fun down and tired. The hallway was super loud when people would walk by and go to there rooms

Dear Charlotte T., Thank you for your feedback. We are pleased to hear that our staff provided excellent service. We appreciate your comments regarding the condition of the room and the noise levels in the hallway. Your insights are invaluable as we strive to enhance our guests' experiences. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.0/5

Shelley W. Business - Confirmed reviews ALL

Friendly helpful staff. Quick easy checkin and out. Facilities just a bit dated. Bathroom clean, but in need of renovation (cracked vanity/sink etc)

Dear Shelley W., Thank you for your kind remarks regarding our staff and the check-in process. We appreciate your feedback on the facilities and will take your comments about the bathroom into consideration for future improvements. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.5/5

Tracy W. Families - Confirmed reviews ALL

Tidy and clean rooms, great facilities, friendly staff.

Dear Tracy W., Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay and found our rooms tidy and our staff friendly. Your appreciation of our facilities means a lot to us, and we look forward to welcoming you back in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.0/5

James H. Families - Confirmed reviews ALL

Very easy, great staff and good value for money.

Dear James H., Thank you for your kind words regarding your recent stay at Wairakei Resort Taupo. We are delighted to hear that you enjoyed our amenities and found our staff to be helpful. We strive to offer great value to all our guests. Goodbye and best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 3.0/5

Trevor M. Business - Confirmed reviews ALL

The room i booked clearly showed a bath in the bathroom. Upon check in, I was advised that I had been upgraded because of my Accor plus membership. I arrived to my room to find a welcome card addressed to "Monica" and the bathroom to have shower only..I had booked the room type as I had a golf day and knew it would be raining. I arrived exhausted wet and cold after 6 hours of rain really looking forward to a soak in the bath, and was downgraded if anything. I was definitely given the wrong room. I Assume "Monica" was probably upgraded whoever she is haha

Dear Trevor M., Thank you for your feedback regarding your recent stay with us. I understand your disappointment concerning the room amenities, particularly the absence of a bathtub, which you had anticipated for your relaxation after a long day. Your Accor Plus membership does entitle you to certain benefits, but unfortunately, it appears there was a misunderstanding with your room assignment during check-in. I sincerely apologize for any confusion caused by the welcome card addressed to another guest; this is certainly not the standard we strive to maintain. We appreciate your understanding in this matter, and your feedback will be reviewed with our team to help us improve our communication and service. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 5.0/5

Damien N. Solo - Confirmed reviews ALL

Service staff helpful, restaurant staff went above and beyond

Dear Damien N., Thank you for your kind remarks regarding your recent stay. We are delighted to hear that you found our accommodation to your satisfaction and that our staff provided exceptional service. Your feedback is greatly appreciated and will be shared with the team. Goodbye, Francis roberts Wairakei Resort Taupo

Customer review rating 4.5/5

Janette P. Couples - Confirmed reviews ALL

For my wife and I, the beautiful grounds, lovely warm pool and a 9-hole golf course just across the road are what attracts us. The buffet breakfast is also very good.

Dear Janette P., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our beautiful grounds, warm pool, and buffet breakfast. Your feedback is greatly appreciated, and we look forward to welcoming you and your wife back for another relaxing break. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 2.5/5

Sue W. Couples - Confirmed reviews ALL

The villa bathroom had an issue with the hot water and the shower kept going from hot to cold

Dear Sue W., Thank you for your feedback regarding the temperature fluctuations in the villa bathroom. We apologize for the inconvenience this caused during your stay. Your comments are important to us, and we will take them into consideration for future improvements. Goodbye and best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 5.0/5

Helene M. Friends - Confirmed reviews ALL

Had a wonderful nights rest and sleep. Well kept grounds and the opportunity to have an early morning stroll on the nature trail.

Dear Helene M., Thank you for sharing your positive experience. We are pleased to hear that you enjoyed the tranquil location, well-maintained grounds, and the nature trail. Your feedback is greatly appreciated, and we hope to welcome you back for another restful stay. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 3.0/5

Joanne M. Friends - Confirmed reviews ALL

We enjoyed our stay the food was delightful.

Dear Joanne M., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about accessibility and will take them into consideration for future improvements. We are pleased to hear that you enjoyed our dining options. Your insights help us enhance our guest experience. Goodbye, and best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 5.0/5

Nikunj B. Families - Confirmed reviews ALL

This is our second visit, and we absolutely love this place! The location is amazing, the rooms are beautiful and spacious, and the staff are incredibly friendly. There are also plenty of amenities and activities to enjoy quality time with family and kids. We’ve had a wonderful experience both times and would happily visit again. Highly recommended for families!

Dear Nikunj B., Thank you for your kind words and for choosing Wairakei Resort Taupo for your second visit. We are delighted to hear that you enjoyed our beautiful location, spacious rooms, and the friendliness of our staff. It is gratifying to know that you found our amenities and activities suitable for family enjoyment. Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful experience in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.0/5

Rachael B. Families - Confirmed reviews ALL

I have been staying at the resort for 20+ years, with my children and now grandchildren. Nice, easy stay for a families. Only 1 negative- I think the breakfast has become a little overpriced over the years and in future we will probably not add the breakfast option to our bookings.

Dear Rachael B., Thank you for sharing your long-standing experience with us. We are pleased to hear that our staff provided you with helpful and friendly service, and that you enjoy staying with your family at our resort. We appreciate your feedback regarding our breakfast pricing and will certainly consider your insights as we strive to enhance our offerings for valued guests like yourself. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 3.5/5

David W. Business - Confirmed reviews ALL

Would be nice if there was a small bottle of milk in the room for coffee.

Dear David W., Thank you for your feedback regarding the amenities in your room. We appreciate your suggestion about providing a small bottle of milk for coffee, and will take it into consideration for future improvements. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.5/5

Beau W. Families - Confirmed reviews ALL

We highly recommend your lovely resort and would like to pass on our thanks to all your wonderful staff for making our stay so enjoyable. The staff were so polite and friendly, and we really enjoyed our stay. The breakfast buffet and restaurant were both great, and our room was tidy and comfortable. The kids especially loved the swimming pools and playground! See you next year!

Dear Beau W., Thank you for your kind words regarding your recent stay at Wairakei Resort Taupo. We are delighted to hear that you enjoyed our facilities, including the breakfast buffet and the children's amenities. Our team takes great pride in providing exceptional service, and it is wonderful to know their efforts contributed to your enjoyable experience. We appreciate your recommendation and look forward to welcoming you and your family back next year for another memorable stay. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 0.5/5

Giovanni B. Couples - Confirmed reviews ALL

Room was okay but everything else around the hotel was run down they need to take off Google that this is a 4 star accommodation because from what I saw it should be a 2, the staff were very lovely but this place is not worth the price you pay

Dear Giovanni B., Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff. We continuously strive to enhance our facilities and ensure our guests have a comfortable experience. Your comments will be taken into consideration as we work towards improvements. Best regards, Francis Roberts Wairakei Resort Taupo

Customer review rating 4.5/5

Keith S. Couples - Confirmed reviews ALL

Lovely place , tidy , great staff, Plenty to do, close to Taupo

Dear Keith S., Thank you for your kind words regarding your stay at Wairakei Resort Taupo. We are delighted to hear that you enjoyed our facilities, the cleanliness of the resort, and the efforts of our staff. We look forward to welcoming you back in the future. Best regards, Francis Roberts Wairakei Resort Taupo

Other web-users rate our hotel

  • 552 reviews 9.2/10 Location
  • 1,597 reviews 5.4/10 Room
  • 1,230 reviews 8.5/10 Service
  • 32 reviews 3.2/10 WiFi
  • 761 reviews 5.5/10 Comfort
  • 664 reviews 8.6/10 Pool
  • 551 reviews 5.6/10 Cleanliness
  • 538 reviews 4/10 Vibe

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