Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,422 reviews

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Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Set in the geothermal heart of Rotorua, our kitchen is inspired by a land where the earth breathes, forests thrive, and food carries deep cultural roots. Here, steakhouse tradition meets the wild, untamed spirit of Aotearoa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,422 reviews

Customer review rating 2.5/5

Alexandria H. Families - Confirmed reviews ALL

Why ask guests to save the environment and not put towels out for washing when there is NO towel rails, heated or otherwise, in the bathroom area. There are also no hooks to hang clothes or dressing gowns. Disappointing. Also, had to take my own bags out to my car in the pouring rain. There is no covered area for drop-offs and pick-ups. A multitude of emails are sent but with little purpose but to spend more money on average services.

Dear Alexandria, Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you appreciated our location. However, I regret that the lack of towel rails and hooks in your room impacted your experience. It is disappointing to hear that you were not offered any assistance with your luggage upon departure. I will address this with our Front Office team as luggage assistance both upon arrival and departure is something we have spoken about internally many times. We are always striving to provide our guests with a good experience and I am sorry we failed on this occasion. Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Craig E. Couples - Confirmed reviews ALL

Great rooms, great bed and pillows, very clean, very well appointed, very good value for money. Thanks

Dear Craig E., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, found our location convenient, and appreciated the comfort and cleanliness of your room. Your kind words are greatly valued. Regards, Annabel Front Office Pullman Rotorua

Customer review rating 5.0/5

Annette S. Couples - Confirmed reviews ALL

Stayed 3 nights. All staff extremely friendly and very helpful. Nothing was to much trouble. Would not hesitate to stay there again

Dear Annette S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our team's friendly and helpful service made your experience enjoyable. We look forward to welcoming you back for another excellent stay in the future. Regards, Annabel Front Office Pullman Rotorua

Customer review rating 4.5/5

Eddie S. Couples - Confirmed reviews ALL

Great staff, comfortable room and great location

Dear Eddie, Thank you for your kind feedback regarding our staff, accommodations, and location. We are pleased to know that you had a positive experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, Robert Andren General Manager

Customer review rating 4.5/5

Jon H. Couples - Confirmed reviews ALL

Great staff, great room, great breakfast!

Dear Jon, Thank you for your positive feedback. We are delighted to hear that you enjoyed our staff, room, and breakfast. Your kind words motivate us to continue providing exceptional service to all our guests. Kind regards, Robert Andren General Manager

Other web-users rate our hotel

  • 630 reviews 8.6/10 Location
  • 1,074 reviews 7.9/10 Room
  • 962 reviews 8.5/10 Service
  • 10 reviews 3.8/10 WiFi
  • 357 reviews 7.4/10 Food
  • 305 reviews 7.4/10 Breakfast
  • 288 reviews 7.9/10 Cleanliness
  • 237 reviews 4.6/10 Value

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