Pullman Rotorua 5 stars

Dear John, Thank you very much for taking the time to share your feedback following your recent stay at Pullman Rotorua. We’re delighted to hear that you enjoyed our great location and that you found your room very nice. It’s also pleasing to know that your check-in experience was helpful and welcoming — I will be sure to pass this on to the team. That said, I’m truly sorry to learn that access to drinking water felt inconvenient. We understand that this should be simple and comfortable for our guests, and your comments help us review our options. I’m also disappointed to hear about your experience when enquiring about dinner. An apathetic response is certainly not the level of engagement or hospitality we strive to deliver. Please accept my sincere apologies, and rest assured this feedback will be addressed with our restaurant team to ensure a warmer and more attentive experience moving forward. Thank you again for your valuable feedback. We genuinely appreciate it and hope to have the opportunity to welcome you back for an even better stay in the future. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Dear Karyn, Thank you for taking the time to share your delightful experience at Pullman Rotorua. It is gratifying to hear that our central location and comfortable accommodations enhanced your stay, particularly during the Tarawera Ultra Marathon. We strive to provide a convenient environment for our guests, and it is wonderful that our proximity to the event village was beneficial for you. We are pleased to learn that your room met your expectations, offering both comfort and ample space for your work requirements. Our team takes great pride in delivering exceptional service, and your kind words regarding the friendliness of our staff will undoubtedly motivate them further. I am glad that you enjoyed our restaurant and found the beds to be comfortable, especially after such an impressive 50km achievement. It is wonderful to know that our complimentary breakfast packages for runners added to your experience and made your morning even more special. We look forward to welcoming you back to Pullman Rotorua in the future and hope to provide you with another memorable stay. Regards, Shuichi Iwata Front Of House Manager Pullman Rotorua

Dear Christopher &. S., Thank you for taking the time to share your positive experience. We are delighted to hear that you enjoyed the spacious room, great view and wonderful location. Your satisfaction is our priority and we look forward to welcoming you back in the future. Kind regards, Robert Andren General Manager

Dear Ashby, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay with us and found the hotel to be a pleasant place to be. We look forward to welcoming you back in the future. Kind regards, Robert Andren General Manager

Hello Kathryn, Thank you for your lovely comments. We’re pleased to hear you enjoyed our friendly service, comfortable rooms, and great location. Your feedback is truly appreciated, and we look forward to welcoming you back in the future. Kind Regards, Camille Front Office