Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,477 reviews

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1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

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On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Set in the geothermal heart of Rotorua, our kitchen is inspired by a land where the earth breathes, forests thrive, and food carries deep cultural roots. Here, steakhouse tradition meets the wild, untamed spirit of Aotearoa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,477 reviews

Customer review rating 4.5/5

Penny D. Couples - Confirmed reviews ALL

Spacious room with comfortable bed and good facilities. Unfortunately the fresh milk had turned solid and we wouldn't have used it even if we could have got the top off.

Dear Penny, Thank you for your positive feedback regarding our hotel's location and facilities. In regards to our milk, it is from a local farm and is non-homogenized. As a result the fat solids rise to the top. It is completely normal but it may look like it is off. There is note on the shelf that explains this and we recommend shaking the bottle before opening it to loosen up the 'fat plug'. Kind regards, Robert Andren General Manager

Customer review rating 2.0/5

Marcus A. Business - Confirmed reviews ALL

It was a really bad experience when it come to one or two of the staff at reception. We paid for room service straight after the meal but particular staff still took money out of bond even though that wasn't what we wanted to do. We paid for the meal but instead they took it out of bond. I advised that this needs to be dealt with, because it should be the customer choose not staff decision. For this we wouldn't be returning. There wasn't any room service to have clean towels we had to go find the cleaner to get towels and when we find one they were sitting in the gym room

Dear Marcus A., Thank you for sharing your feedback regarding your recent stay at Pullman Rotorua. I am pleased to hear that you enjoyed the quality of our food and accommodations. However, I am truly sorry to learn about your experience with our reception staff and the issues related to the handling of your payment. We strive to ensure that our guests have a seamless experience, and I regret that the process did not meet your expectations. Regarding your comments about room service and towel availability, I appreciate you bringing this to our attention. We aim to provide convenient services to all our guests, and I understand the frustration caused by having to seek out clean towels. Your feedback is valuable and will be reviewed to enhance our service delivery. We hope to have the opportunity to welcome you back in the future under improved circumstances. Regards, Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 4.5/5

Robyn A. Couples - Confirmed reviews ALL

We had a meal at the Barrel while our eye fillet iwas nice was disappointed about the lack of veges !

Dear Robyn, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our service and your meal at the Barrel. We appreciate your comments about the side dishes and will take them into consideration for future improvements. Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Sangeeta A. J. Couples - Confirmed reviews ALL

Nice big room. Comfortable bed amazing view of the lake staff were great great bathroom had a very nice stay. Free late checkout

Dear Sangeeta a. J., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, the comfortable accommodations, and the stunning lake view. It is also pleasing to know that our staff met your expectations. We hope to welcome you back soon. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 4.5/5

Susan C. Couples - Confirmed reviews ALL

Air conditioning was a on in room when we arrived.

Dear Susan, Thank you for your 90/100 review and for being a valued Gold member. We are so glad you enjoyed your stay, especially the service from Tracy at breakfast—I’ll be sure to pass your praise along to her. I also appreciate you bringing the maintenance issues in Room 704 to our attention. Our team has already looked into the leak and the shower floor to ensure it’s resolved for future guests. Additionally, we’ve noted your feedback regarding the room upgrade; we aim to be more proactive with our loyalty recognition moving forward. We look forward to welcoming you back for an even better experience next time. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Other web-users rate our hotel

  • 644 reviews 8.7/10 Location
  • 1,099 reviews 7.9/10 Room
  • 986 reviews 8.4/10 Service
  • 10 reviews 3.8/10 WiFi
  • 361 reviews 7.5/10 Food
  • 307 reviews 7.3/10 Breakfast
  • 297 reviews 7.8/10 Cleanliness
  • 237 reviews 4.5/10 Value

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