Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,394 reviews

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Pullman Rotorua - Image 1
Pullman Rotorua - Image 2
Pullman Rotorua - Image 3
Pullman Rotorua - Image 4
1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Queen Size Beds, Lake View

Photo out of - SUPERIOR ROOM, 2 Queen Size Beds, Lake View

33 SQM. The perfect haven for families or those requiring two separate beds. The contemporary open plan room offers a 50" smart TV, wifi, mini bar, rain shower, C.O. Bigelow bath amenities and views of the iconic Lake Rotorua.

  • Views:

    Lake View

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 33 m² / 355 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: Lake View
See availabilities

33 SQM. Experience style and comfort in an upscale room with views of Lake Rotorua .The room features a 50" Smart TV, wifi, mini bar, chaise lounge, rain shower, C.O. Bigelow bath amenities and pillow menu.

  • Views:

    Lake View

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33 SQM. Contemporary and comfortable, this room is ideal for a family or those requiring two separate beds. Enjoy a modern open-plan design featuring 50" Smart TV, wifi, mini bar, rain shower, C.O. Bigelow bath amenities and views of the city.

  • Views:

    City View

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33 SQM. With elevated views over the city, this room is plush and contemporary. Featuring a 50" Smart TV, wifi, mini bar, chaise lounge, rain shower, C.O. Bigelow bath amenities, pillow menu.

  • Views:

    City View

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33 SQM. With high floor views over Lake Rotorua, this room is stylish and plush. Featuring a 50" Smart TV, wifi, mini bar, chaise lounge, rain shower, C.O. Bigelow bath amenities, pillow menu.

  • Views:

    Lake View

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33 SQM. With elevated views over the city, this executive room is plush and contemporary. With a modern open plan design featuring Nepresso machine, 50" Smart TV, wifi, chaise lounge, rain shower, pillow menu, turndown.

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33 SQM. With high views over Lake Rotorua, this executive room is plush and contemporary. With a modern open plan design featuring Nepresso machine, 50" Smart TV, wifi, chaise lounge, rain shower, pillow menu, turndown.

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

EXECUTIVE SUITE, 1 King Size Bed, LAKE View

Photo out of - EXECUTIVE SUITE, 1 King Size Bed, LAKE View

50 SQM. Luxurious and spacious with sweeping lake views, this suite is the height of sophistication and style. With a modern open plan design featuring Nepresso machine, 50" Smart TV, wifi, chaise lounge, bathtub, rain shower, pillow menu.

  • Views:

    Lake View

Max. number of persons
2
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 130 rooms
  • 8 rooms for people with reduced mobility
  • 26 connecting rooms
  • 130 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Swedish
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Baby bed
  • Baby bath
  • On site
  • Outdoor parking
  • Private
  • 25 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.234 ft

  • Parking pricing: 19.85 € 39 NZD Per day

Services & equipment

  • Valet parking
  • Electric car recharging units 3,7 kVA
  • Electric car recharging units 7 kVA
  • Electric car recharging units 11 kVA
  • Electric car recharging units 22 kVA
  • TESLA recharging units

Barrel & Co. Bar and Grill

Photo out of - Barrel & Co. Bar and Grill

Set in the geothermal heart of Rotorua, our kitchen is inspired by a land where the earth breathes, forests thrive, and food carries deep cultural roots. Here, steakhouse tradition meets the wild, untamed spirit of Aotearoa.

Cooking style
Steakhouse
Capacity
80
Accessibility
Accessible service
1135 Arawa St, 3010 Rotorua, New Zealand
Telephone +64 7 343 9750
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Set in the geothermal heart of Rotorua, our kitchen is inspired by a land where the earth breathes, forests thrive, and food carries deep cultural roots. Here, steakhouse tradition meets the wild, untamed spirit of Aotearoa.

Find yourself a spot in our warmly-lit bar, with indoor outdoor flow. Together with New Zealand's finest producers, the beverage list is crafted around the country's award-winning fine wines and artisan beers.

Start your day at Barrel & Co in Rotorua with a relaxed breakfast. Enjoy hot favorites, fresh pastries, seasonal fruits and barista coffee, ideal for both business travelers and leisure guests.

Host a memorable event with stunning design & gracious & attentive service. Pullman Rotorua possesses the setting, facilities & talent to make events unforgettable. The only one 5 star hotel in town available to transform your dream day into a reality

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,394 reviews

Customer review rating 4.0/5

Anne M. W. Couples - Confirmed reviews ALL

Hello Anne, Thank you for your feedback. We’re glad you enjoyed our great location and had a comfortable stay. We appreciate you choosing to stay with us and hope to welcome you back again soon. Kind Regards, Camille Front Office

Customer review rating 5.0/5

Paul T. Business - Confirmed reviews ALL

Hello Paul, Thank you for your kind feedback. It is always a pleasure to welcome you back, and we are delighted to know you enjoyed your stay and the food. We look forward to welcoming you again on your next visit. Kind Regards, Camille Front Office

Customer review rating 3.0/5

Zihuan X. Couples - Confirmed reviews ALL

Dear Mr X., Thank you for taking the time to share such detailed feedback. I am very sorry that we failed to deliver the experience promised as part of your package. You should not have needed to repeatedly follow up regarding the Wai Ariki voucher, sparkling wine or breakfast inclusion. These benefits should have been arranged and clearly communicated before and during your stay. More importantly, our teams should have taken ownership when the first issue arose, rather than leaving you to coordinate between the hotel, restaurant and spa. I completely understand why the repeated confusion, together with the way some of the interactions were handled, left you feeling disappointed. This is not the level of service we expect from our team, nor the experience we want any guest to have at Pullman Rotorua. I am reviewing what occurred with the relevant managers to address both the individual failures and the wider breakdown in communication across the stay. I will also contact you privately to apologize personally and arrange suitable compensation for the experience. Kind regards, Robert Andren General Manager

Customer review rating 3.5/5

Zoyah B. Couples - Confirmed reviews ALL

Dear Zoyah, Thank you for your feedback. I am pleased to hear that you enjoyed your stay and appreciated our breakfast and staff. I regret that your experience at the hotel bar did not meet expectations and that you encountered issues with the smart TV. Your comments are valued as we strive to enhance our services. Kind regards, Robert Andren General Manager

Customer review rating 4.5/5

Paul R. Couples - Confirmed reviews ALL

Dear Paul, Thank you for your positive feedback. We are delighted to hear that you enjoyed your room and appreciated our helpful staff and excellent facilities during your stay. Your satisfaction is our priority, and we hope to welcome you back for another visit in the future. Kind regards, Robert Andren General Manager

Hello Anne, Thank you for your feedback. We’re glad you enjoyed our great location and had a comfortable stay. We appreciate you choosing to stay with us and hope to welcome you back again soon. Kind Regards, Camille Front Office

Customer review rating 5.0/5

Paul T. Business - Confirmed reviews ALL

This place is outstanding

Hello Paul, Thank you for your kind feedback. It is always a pleasure to welcome you back, and we are delighted to know you enjoyed your stay and the food. We look forward to welcoming you again on your next visit. Kind Regards, Camille Front Office

Customer review rating 3.0/5

Zihuan X. Couples - Confirmed reviews ALL

My stay at Pullman Rotorua was disappointing, not because of the physical product, but because of serious weaknesses in service delivery, staff training and internal coordination. I booked a package that included several clearly stated benefits. However, almost every element of the package required repeated follow-up from the guest. This should not happen at a hotel operating under a five-star international brand. The first issue concerned the NZ$100 Wai Ariki Hot Springs & Spa voucher. At check-in, the front desk staff member appeared unfamiliar with the package and initially told me that no such benefit was included. After returning to my room and checking the package terms again in the Accor ALL app, I confirmed that the spa voucher was clearly listed. I therefore had to approach the front desk again. Only after asking for the third time was I provided with a handwritten voucher or code, and the interaction at that point felt impatient and dismissive. The situation became even more problematic after check-out. When we arrived at Wai Ariki, the spa reception informed us that the code provided by the hotel was invalid and could not be located in their system. The spa staff also explained that the usual process is for the hotel to ask guests whether they intend to use the spa and to assist with the reservation. None of this had been communicated to us. As a result, we had to spend a considerable amount of time at the spa contacting the hotel by phone. We called twice, and during the first call, the front desk staff again appeared unaware of the arrangement. This was a clear failure of internal process and partner coordination. The second issue involved the welcome sparkling wine included in the package. We had to ask twice before being told that it had been arranged through the restaurant. When we later went to dinner, the restaurant initially served only two glasses. Near the end of the meal, staff advised us that there had been a mistake with the package benefit. By that point, we had already finished eating, which made the gesture largely meaningless. The third issue concerned breakfast. The package clearly included breakfast for two guests. However, at breakfast, the staff informed us that only one breakfast was included and asked me to sign for an additional charge. I specifically requested that they confirm the entitlement with the front desk before processing any payment. Despite this, a NZ$37 F&B charge still appeared on my final invoice. What is most concerning is not any one individual mistake, but the pattern across the entire stay. Front office, restaurant operations, billing and the external spa arrangement all appeared disconnected from one another. As a guest, I was repeatedly required to verify, explain and chase benefits that had already been included in my reservation. In a well-managed five-star hotel, package inclusions should be recognised automatically, communicated clearly at check-in, delivered consistently across departments and reflected accurately in the final bill. The guest should not be responsible for coordinating the hotel’s own internal processes. Pullman Rotorua may have a strong location and a good physical product, but the service execution during my stay fell significantly below the standard expected of a five-star Pullman property. The most urgent areas for improvement are staff training, interdepartmental communication, package management and billing accuracy.

Dear Mr X., Thank you for taking the time to share such detailed feedback. I am very sorry that we failed to deliver the experience promised as part of your package. You should not have needed to repeatedly follow up regarding the Wai Ariki voucher, sparkling wine or breakfast inclusion. These benefits should have been arranged and clearly communicated before and during your stay. More importantly, our teams should have taken ownership when the first issue arose, rather than leaving you to coordinate between the hotel, restaurant and spa. I completely understand why the repeated confusion, together with the way some of the interactions were handled, left you feeling disappointed. This is not the level of service we expect from our team, nor the experience we want any guest to have at Pullman Rotorua. I am reviewing what occurred with the relevant managers to address both the individual failures and the wider breakdown in communication across the stay. I will also contact you privately to apologize personally and arrange suitable compensation for the experience. Kind regards, Robert Andren General Manager

Customer review rating 3.5/5

Zoyah B. Couples - Confirmed reviews ALL

Lovely room and facilities. Really enjoyed the breakfast and the staff at breakfast were really nice. Customer service at the hotel bar in the evening wasn’t great and we couldn’t connect to the smart TV in the room at all.

Dear Zoyah, Thank you for your feedback. I am pleased to hear that you enjoyed your stay and appreciated our breakfast and staff. I regret that your experience at the hotel bar did not meet expectations and that you encountered issues with the smart TV. Your comments are valued as we strive to enhance our services. Kind regards, Robert Andren General Manager

Customer review rating 4.5/5

Paul R. Couples - Confirmed reviews ALL

Just one night stay. All facilities in the room were excellent.

Dear Paul, Thank you for your positive feedback. We are delighted to hear that you enjoyed your room and appreciated our helpful staff and excellent facilities during your stay. Your satisfaction is our priority, and we hope to welcome you back for another visit in the future. Kind regards, Robert Andren General Manager

Customer review rating 4.5/5

Holly T. Families - Confirmed reviews ALL

Thanks for a great stay. We loved the pullman…central location, friendly helpful staff. Clean rooms & great breakfast. We will definitely be back again

Dear Holly, Thank you for your kind words regarding your recent stay at Pullman Rotorua. We are delighted to hear that you enjoyed our central location, friendly staff, and breakfast offerings. We look forward to welcoming you back on your next visit. Kind regards, Robert Andren General Manager

Customer review rating 3.0/5

Megan H. Couples - Confirmed reviews ALL

I booked a “deluxe lakeview room” with turned out to be only partial lake views, and basic amenities no extra pillows or blankets. Terrible bathroom set-up with absolutely no privacy.

Dear Megan, Thank you for sharing your feedback regarding your recent stay. I am sorry to hear that the room did not meet your expectations in terms of views and amenities, as well as the bathroom setup. For extra amenities, pillows and blankets, our team is always happy to deliver it upon request. Your comments are appreciated and will be reviewed for future improvements. Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Alexander B. Couples - Confirmed reviews ALL

Having booked the room on the 7th floor, the lake view was a nice setting to have, with a great view of the sunrise. The room was clean and tidy, and the valet parking very much appreciated if you plan on being in and out during the stay. The staff are professional and friendly. Thank you TJ for you humour and excellent service during our check in and check out.

Dear Alexander B., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the lake view from your room and appreciated the cleanliness and comfort of your accommodations. It is wonderful to know that our valet parking service added convenience to your stay. We will certainly pass on your kind words to TJ for his excellent service and humor during your check-in and check-out process. Your satisfaction is our priority, and we hope to welcome you back in the near future. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 5.0/5

Sidney H. Friends - Confirmed reviews ALL

Amazing room Comfy bed Breakfast buffet is excellent

Hello Sidney, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the room, found the bed comfortable, and loved our breakfast buffet. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon! Kind Regards, Camille Front Office

Customer review rating 3.5/5

Nandeenee B. Families - Confirmed reviews ALL

The room was comfortable but service standards felt below Pullman level. The biggest issue was breakfast: having to order including eggs through a QR code made it feel more like a budget hotel - BF was below level

Dear Nandeenee B., Thank you for your feedback. I sincerely regret that your experience did not meet the high standards we aim to uphold as Pullman, particularly regarding breakfast service. Your comments are invaluable as we continually strive to enhance our offerings. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 5.0/5

John R. Couples - Confirmed reviews ALL

On arrival the staff were welcoming and friendly, as were the restaurant/bar staff, breakfast was at times a little chaotic, however the staff handled it extremely well always with attention to detail, it was a pleasure to stay there.

Hello John, Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed your stay and that our team made you feel so welcome. We truly appreciate your understanding during the busier breakfast periods, and it’s wonderful to know the team continued to deliver attentive service throughout. It was an absolute pleasure having you stay with us, and we hope to welcome you back again soon! Kind Regards, Camille Front Office

Customer review rating 3.5/5

Leonard S. Families - Confirmed reviews ALL

The pullman at Rotorua on the surface looks amazing. Modern finish, and spacious rooms. Centrally located and exceptional service by the staff. However a few of the design decisions in the room were annoying. The toilet cubical in the main room had a gap on the door of about 50cm meaning any smells would shared with the room, and there are no exhaust fans or ability to open a window to remove said odour. Lighting in the open plan shower/toilet means lights go on which disrupts anyone else sleeping in the room.

Dear Leonard, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Rotorua. We are pleased to hear that you appreciated the modern finish, spaciousness of the rooms, and the exceptional service provided by our staff. However, I regret to learn that certain design aspects of your room did not meet your expectations. Your comments regarding the layout and lighting have been noted, and I assure you that we take such feedback seriously as we strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future, where we can provide a more enjoyable stay. Kind regards, Robert Andren General Manager

Customer review rating 2.5/5

Xiaoyu L. Friends - Confirmed reviews ALL

good in the beginning, however the hotel deducted $8 from my credit card without my agreement. The hotel said I used the minibar but I did not use. The hotel could not explain what was used. very disappointed.

Dear Xiaoyu L., Thank you for your feedback regarding your recent stay. I sincerely apologize for the misunderstanding concerning the minibar charges. Our policy requires us to charge for any items consumed, and I regret that this was not clearly communicated. Your comments will be reviewed to improve our service. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 3.5/5

Jason N. Business - Confirmed reviews ALL

Didn’t have time to enjoy any F&B services unfortunately as too many business commitments. Room was immaculate and clean. Obviously you have excellent cleaning personnel. Very impressive Rooms large and spacious Front reception staff friendly and helpful

Dear Jason, Thank you for your feedback regarding your recent stay. It is wonderful to hear that you found your room immaculate and spacious, and that our reception staff made a positive impression. I regret that you were unable to enjoy our food and beverage services. Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Carla C. Couples - Confirmed reviews ALL

Enjoy

Dear Carla C., Thank you for your positive feedback regarding your stay at Pullman Rotorua. We are delighted to hear that you enjoyed your time with us. Your satisfaction is our priority, and we hope to welcome you back soon. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 5.0/5

Shannon S. Friends - Confirmed reviews ALL

We were staying for run the forest and may have required extra time to shower after the race, which wasn't a problem to have a later check out. Room was great also

Dear Shannon, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that our team was accommodating and that you enjoyed your room. We hope to welcome you back for your next visit. Kind regards, Robert Andren General Manager

Customer review rating 4.0/5

Stewart L. Couples - Confirmed reviews ALL

There was no milk for tea and coffee although it arrived very quickky once requested. The "bubbles on arrival" didnt appear until the evening.

Dear Mr. L., Thank you for your feedback. We’re pleased that the milk was provided quickly once requested, and we’re sorry it wasn’t available on arrival. We also apologize that the welcome bubbles were not delivered until the evening. We understand these small touches are important, especially when they are part of the arrival experience, and we’ll be reviewing this with our team to ensure they are ready and delivered promptly in future. We hope to have the opportunity to welcome you back and provide a smoother experience. Regards Warm Regards, Annabel Front Office Pullman Rotorua

Customer review rating 4.0/5

Spencer B. Business - Confirmed reviews ALL

Normal high standard. Requested EV car be charged overnight. Car was hooked up but not charged.

Dear Spencer B., Thank you for your positive feedback regarding your recent stay. I apologize for the inconvenience you experienced with the EV car charging service. We appreciate your understanding and will review our processes to enhance guest experiences in the future. Regards Annabel Front Office Pullman Rotorua

Customer review rating 5.0/5

Anthony V. Couples - Confirmed reviews ALL

From the staff to the rooms and food very pleased with everything

Dear Anthony V., Thank you for your kind words regarding our location, staff, and amenities. We are delighted to hear that you had a positive experience at Pullman Rotorua, and we look forward to welcoming you back in the future. Regards Annabel Front Office Pullman Rotorua

Customer review rating 4.5/5

John A. Z. J. Couples - Confirmed reviews ALL

Great staff, Mazza, Tracey a. Manisha at the Barrel Restaurant were very kind a. helpful. Also Donna, who every time we met her was always hard working keeping everywhere spotlessly clean, a very nice lady indeed. The front desk staff were always very friendly a. helpful.

Dear John a. Z. J., Thank you for your kind words regarding our staff a. location. We are thrilled to hear that Mazza, Tracey, Manisha, a. Donna made your stay enjoyable with their dedicated service. Your appreciation for our front desk team is also greatly valued, as we strive to provide a welcoming atmosphere for all our guests. We look forward to welcoming you back in the future. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Other web-users rate our hotel

  • 619 reviews 8.6/10 Location
  • 1,032 reviews 8/10 Room
  • 927 reviews 8.6/10 Service
  • 9 reviews 5.9/10 WiFi
  • 349 reviews 7.7/10 Food
  • 305 reviews 8/10 Breakfast
  • 276 reviews 8/10 Cleanliness
  • 214 reviews 4.8/10 Value

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