Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,467 reviews

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Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Set in the geothermal heart of Rotorua, our kitchen is inspired by a land where the earth breathes, forests thrive, and food carries deep cultural roots. Here, steakhouse tradition meets the wild, untamed spirit of Aotearoa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,467 reviews

Customer review rating 4.5/5

Annette W. Couples - Confirmed reviews ALL

As a platinum Accor member, I was very appreciative of the welcome amenity, and the extra benefits applied during our stay. The staff were all lovely including the concierge staff who put our EV on charge in valet parking without us asking! The food in the restaurant is very good. A great stay!

Dear Annette, Thank you for your lovely feedback. We’re so pleased to hear you had a great stay and that you enjoyed your Platinum benefits and welcome amenity. It’s wonderful to know the team made you feel well looked after, and that the extra touches — like assisting with your EV charging — helped make your stay even more comfortable. We’re also happy to know you enjoyed the restaurant and had a great dining experience with us. We truly appreciate your loyalty and hope to welcome you back again soon for another great stay. Kind Regards, Camille Front Office

Customer review rating 5.0/5

Roger M. Families - Confirmed reviews ALL

All staff this time very helpful and pleasant.

Dear Roger, Thank you for taking the time to share your feedback. We are delighted to know that you found all our staff helpful and pleasant during your stay. We hope to have the pleasure of welcoming you back again soon. Sincerely, Camille Front Office

Customer review rating 4.5/5

Greg V. Couples - Confirmed reviews ALL

Everything about the stay was excellent, the NZ Sauvignon Blanc given as a free gift however was disgusting (or just not to my taste)

Dear Greg V., Thank you for your kind feedback regarding your recent stay. I also appreciate your honest thoughts on our complimentary Sauvignon Blanc. Feedback like yours is incredibly helpful as we look to refine our beverage selection and ensure we are offering the best of New Zealand to our guests. We look forward to welcoming you back to the Pullman Rotorua soon. Best regards, Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 4.0/5

Christopher D. Couples - Confirmed reviews ALL

Very satisfied with our stay, would choose again. Graded an 8 because property is relatively small and catering to large tour groups makes for a hassle at times due to crowd's, particularly at resturant. Also, room configurations not ideal, with bathroom/shower directly in room.

Dear Christopher D., Thank you for your valuable feedback regarding your recent stay. We appreciate your satisfaction with our accommodations and your willingness to return. We acknowledge your concerns about crowding during peak times and the room configurations. Your insights are essential for our continuous improvement. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 4.5/5

I. T. I. Business - Confirmed reviews ALL

Happy to stay here. The staff from reception to Dino g and the cleaners were all very friendly and went out of their way to help with anything I needed.

Dear I., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that our team members provided you with exceptional service and that you enjoyed our prime location. Your kind words will be shared with the staff, as they take great pride in their work. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Other web-users rate our hotel

  • 642 reviews 8.7/10 Location
  • 1,099 reviews 7.9/10 Room
  • 983 reviews 8.5/10 Service
  • 10 reviews 3.8/10 WiFi
  • 361 reviews 7.5/10 Food
  • 307 reviews 7.4/10 Breakfast
  • 292 reviews 7.7/10 Cleanliness
  • 244 reviews 4.7/10 Value

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