Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,398 reviews

Best price
guarantee
Pullman Rotorua - Image 1
Pullman Rotorua - Image 2
Pullman Rotorua - Image 3
Pullman Rotorua - Image 4
1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Queen Size Beds, Lake View

Photo out of - SUPERIOR ROOM, 2 Queen Size Beds, Lake View

33 SQM. The perfect haven for families or those requiring two separate beds. The contemporary open plan room offers a 50" smart TV, wifi, mini bar, rain shower, C.O. Bigelow bath amenities and views of the iconic Lake Rotorua.

  • Views:

    Lake View

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 33 m² / 355 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: Lake View
See availabilities

33 SQM. Experience style and comfort in an upscale room with views of Lake Rotorua .The room features a 50" Smart TV, wifi, mini bar, chaise lounge, rain shower, C.O. Bigelow bath amenities and pillow menu.

  • Views:

    Lake View

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33 SQM. Contemporary and comfortable, this room is ideal for a family or those requiring two separate beds. Enjoy a modern open-plan design featuring 50" Smart TV, wifi, mini bar, rain shower, C.O. Bigelow bath amenities and views of the city.

  • Views:

    City View

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33 SQM. With elevated views over the city, this room is plush and contemporary. Featuring a 50" Smart TV, wifi, mini bar, chaise lounge, rain shower, C.O. Bigelow bath amenities, pillow menu.

  • Views:

    City View

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33 SQM. With high floor views over Lake Rotorua, this room is stylish and plush. Featuring a 50" Smart TV, wifi, mini bar, chaise lounge, rain shower, C.O. Bigelow bath amenities, pillow menu.

  • Views:

    Lake View

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33 SQM. With elevated views over the city, this executive room is plush and contemporary. With a modern open plan design featuring Nepresso machine, 50" Smart TV, wifi, chaise lounge, rain shower, pillow menu, turndown.

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

33 SQM. With high views over Lake Rotorua, this executive room is plush and contemporary. With a modern open plan design featuring Nepresso machine, 50" Smart TV, wifi, chaise lounge, rain shower, pillow menu, turndown.

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

EXECUTIVE SUITE, 1 King Size Bed, LAKE View

Photo out of - EXECUTIVE SUITE, 1 King Size Bed, LAKE View

50 SQM. Luxurious and spacious with sweeping lake views, this suite is the height of sophistication and style. With a modern open plan design featuring Nepresso machine, 50" Smart TV, wifi, chaise lounge, bathtub, rain shower, pillow menu.

  • Views:

    Lake View

Max. number of persons
2
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 130 rooms
  • 8 rooms for people with reduced mobility
  • 26 connecting rooms
  • 130 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Swedish
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Baby bed
  • Baby bath
  • On site
  • Outdoor parking
  • Private
  • 25 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.234 ft

  • Parking pricing: 19.71 € 39 NZD Per day

Services & equipment

  • Valet parking
  • Electric car recharging units 3,7 kVA
  • Electric car recharging units 7 kVA
  • Electric car recharging units 11 kVA
  • Electric car recharging units 22 kVA
  • TESLA recharging units

Barrel & Co. Bar and Grill

Photo out of - Barrel & Co. Bar and Grill

Set in the geothermal heart of Rotorua, our kitchen is inspired by a land where the earth breathes, forests thrive, and food carries deep cultural roots. Here, steakhouse tradition meets the wild, untamed spirit of Aotearoa.

Cooking style
Steakhouse
Capacity
80
Accessibility
Accessible service
1135 Arawa St, 3010 Rotorua, New Zealand
Telephone +64 7 343 9750
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Set in the geothermal heart of Rotorua, our kitchen is inspired by a land where the earth breathes, forests thrive, and food carries deep cultural roots. Here, steakhouse tradition meets the wild, untamed spirit of Aotearoa.

Find yourself a spot in our warmly-lit bar, with indoor outdoor flow. Together with New Zealand's finest producers, the beverage list is crafted around the country's award-winning fine wines and artisan beers.

Start your day at Barrel & Co in Rotorua with a relaxed breakfast. Enjoy hot favorites, fresh pastries, seasonal fruits and barista coffee, ideal for both business travelers and leisure guests.

Host a memorable event with stunning design & gracious & attentive service. Pullman Rotorua possesses the setting, facilities & talent to make events unforgettable. The only one 5 star hotel in town available to transform your dream day into a reality

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,398 reviews

Customer review rating 5.0/5

Siddhant C. Couples - Confirmed reviews ALL

Dear Siddhant C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff made a positive impression and that you felt welcomed during your visit. We look forward to welcoming you back for a third time. Regards Annabel Front Office Pullman Rotorua

Customer review rating 5.0/5

Reis A. Couples - Confirmed reviews ALL

Dear Reis A., Thank you for your kind words regarding your recent stay at Pullman Rotorua. We are delighted to hear that you found your room comfortable and enjoyed the beautiful lake view. It is always a pleasure to welcome back returning guests. Regards Annabel Front Office Pullman Rotorua

Customer review rating 5.0/5

Stuart L. Couples - Confirmed reviews ALL

Dear Stuart, Thank you for your kind words about our staff and your enjoyable stay. We appreciate your feedback and hope to welcome you back to Pullman Rotorua in the future. Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Paul J. Couples - Confirmed reviews ALL

Dear Paul J., Thank you for your kind words regarding your stay with us. We are delighted that you enjoyed your birthday celebration and appreciated our staff's efforts. Your feedback means a lot to us and motivates our team to continue providing exceptional service. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 5.0/5

Nicholas N. Families - Confirmed reviews ALL

Dear Nicholas N., Thank you for your kind words regarding your recent stay at Pullman Rotorua. We are delighted to hear that you found your accommodations to be modern and comfortable, and that our team provided you with exceptional service. Your feedback truly motivates us to continue delivering memorable experiences for our guests. We look forward to welcoming you back in the future. Regards, Shubhang Chauhan Assistant Manager Pullman Rotorua

Dear Siddhant C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff made a positive impression and that you felt welcomed during your visit. We look forward to welcoming you back for a third time. Regards Annabel Front Office Pullman Rotorua

Customer review rating 5.0/5

Reis A. Couples - Confirmed reviews ALL

I had a very comfortable stay at Pullman Rotorua. This was my second staying in this hotel and both times I had a very good experience. This recent visit I had a great room, with a great view from the lake and the room was amazing.

Dear Reis A., Thank you for your kind words regarding your recent stay at Pullman Rotorua. We are delighted to hear that you found your room comfortable and enjoyed the beautiful lake view. It is always a pleasure to welcome back returning guests. Regards Annabel Front Office Pullman Rotorua

Customer review rating 5.0/5

Stuart L. Couples - Confirmed reviews ALL

Awesome stay

Dear Stuart, Thank you for your kind words about our staff and your enjoyable stay. We appreciate your feedback and hope to welcome you back to Pullman Rotorua in the future. Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Paul J. Couples - Confirmed reviews ALL

We had a lovely stay at the hotel for my birthday, The staff are fantastic and very helpful.

Dear Paul J., Thank you for your kind words regarding your stay with us. We are delighted that you enjoyed your birthday celebration and appreciated our staff's efforts. Your feedback means a lot to us and motivates our team to continue providing exceptional service. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 5.0/5

Nicholas N. Families - Confirmed reviews ALL

The room is modern and comfortable and the team kindly changed our room to one with a view of the lake. What stands out is the excellent service. Te, Shuichi and the team at Pullman Rotorua are exception and warm. Truly glad we chose Pullman Rotorua!

Dear Nicholas N., Thank you for your kind words regarding your recent stay at Pullman Rotorua. We are delighted to hear that you found your accommodations to be modern and comfortable, and that our team provided you with exceptional service. Your feedback truly motivates us to continue delivering memorable experiences for our guests. We look forward to welcoming you back in the future. Regards, Shubhang Chauhan Assistant Manager Pullman Rotorua

Customer review rating 0.5/5

Chen D. Families - Confirmed reviews ALL

Dear Pullman Rotorua Management, I am writing to formally complain about several issues during my recent two-night stay at Pullman Rotorua. I chose a five-star hotel because I expected a comfortable and hassle-free experience. Unfortunately, the opposite happened, and I ended up having to deal with a series of unnecessary problems. 1. Room location and noise When making my reservation, I specifically requested, if possible, a higher floor and a quiet room. However, I was assigned a room on the third floor right next to the lift. The room was far from quiet, and I could clearly hear noise from the room above during the night, which affected my sleep. 2. Incorrect parking charge At checkout, I was charged for three nights of parking, even though I only stayed for two nights. Fortunately, I noticed the mistake before completing the payment and had it corrected. 3. Credit card surcharge and incorrect refund I was also charged a credit card surcharge without being clearly informed about it beforehand. This was particularly surprising to me for a five-star hotel. I requested a refund and paid using a bank card instead. However, the initial refund did not include the surcharge amount. I had to contact the hotel again and explain the issue before the surcharge was eventually refunded. 4. An additional $707.98 charge after I had already returned to Auckland The most concerning issue is that, on the day after I returned to Auckland, I discovered that my credit card had been charged NZD $707.98 by the hotel. I have not authorised or agreed to this additional charge, and I would like this amount to be fully refunded immediately. Please also provide a clear explanation of what this charge relates to and why it was processed after I had already checked out. I understand that mistakes can happen, but having multiple billing and service issues during a simple two-night stay is extremely disappointing, particularly from a five-star hotel. I stayed at Pullman Rotorua because I wanted a comfortable and hassle-free experience. Instead, I have had to spend time dealing with incorrect parking charges, unexpected surcharges, an incomplete refund, and now an additional $707.98 credit card charge. I would appreciate it if management could review this matter seriously, confirm the reason for the $707.98 charge, and arrange the full refund as soon as possible. I look forward to your prompt response. Kind regards, Chen D.

Customer review rating 5.0/5

Reuben M. Couples - Confirmed reviews ALL

Overall nice hotel , friendly staff and good location. Parking situation could be better , but no major

Dear Reuben M., Thank you for your positive feedback regarding your stay. I am pleased to hear that you enjoyed our location and found our staff friendly. We appreciate your comments about the parking situation and will take them into consideration for future improvements. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 5.0/5

Sze W. Y. Solo - Confirmed reviews ALL

Love the hotel!

Customer review rating 5.0/5

Sandra T. Couples - Confirmed reviews ALL

We couldn't rate our Pulman stay any higher for a much needed relaxing getaway. We had an unforgettable stay with staff trained to perfection. We were granted an amazing room upgrade and enjoyed the restaurant, convenience of valet parking and platinum member privileges. It was apparent that all staff enjoyed their work and gave great customer service; unfortunately I can't remember names except for Roshani as she served us more than once for meals and drinks. Congratulations to management who obviously leave no stone unturned. We will be back soon.

Dear Sandra T., Thank you for your wonderful feedback regarding your recent stay at Pullman Rotorua. We are delighted to hear that you found your experience to be a perfect relaxing getaway and that our staff made a positive impression on you. It is gratifying to know that the room upgrade and the various amenities, including valet parking and your platinum member privileges, contributed to your enjoyable visit. We appreciate your recognition of Roshani and the team's dedication to providing exceptional service. Your kind words will motivate us to continue striving for excellence. We look forward to welcoming you back for another memorable stay. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 5.0/5

Sandie W. Friends - Confirmed reviews ALL

Our stay was enjoyed by all three couples in our group. From the welcoming staff in all areas, eg reception, bar, valet parking, and restaurant. All these people interacted with us and made us feel that nothing was a problem. Beds comfy, pillows could have been a bit firmer, room was a good size and was big enough for 3 couples to socialise in before going out for dinner. Situated in the middle of the city, we hardly used our cars as restaurants/cafes/retail right at your door. Thanks Pullman for a 5 star experience, we will be back!

Dear Sandie, Thank you for your kind words regarding your recent stay at Pullman Rotorua. We are delighted to hear that your group enjoyed a memorable experience, and that our welcoming staff made a positive impression throughout your visit. It is wonderful to know that the accommodations met your needs and that the central location enhanced your convenience. We appreciate your feedback regarding the pillows and will certainly take it into consideration as we strive to improve our guests' comfort. We look forward to welcoming you back for another exceptional stay in the future. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 4.5/5

Angela J. D. Couples - Confirmed reviews ALL

First time in Rotorua and I was extremely satisfied with self check in, cleanliness of the room and the entire hotel itself and most of all, the delightful breakfast.

Hello Angela, Thank you so much for your lovely feedback. We’re pleased to hear that you enjoyed the convenience of the self check-in kiosk, the cleanliness of your room, and breakfast. We appreciate your kind words and look forward to welcoming you back in the future. Kind Regards, Camille Front Office

Customer review rating 5.0/5

Bianca C. Couples - Confirmed reviews ALL

The best hotel in Rotorura ! Definitely we will be back again :)

Hello Bianca, Thank you so much for your lovely feedback! We’re so glad you enjoyed the convenient location, amazing food and cocktails, and found your room comfortable. It’s wonderful to hear you had such a great stay with us! We hope to welcome you back again soon. Kind Regards, Camille Front Office

Customer review rating 5.0/5

Alison S. Couples - Confirmed reviews ALL

Your front desk team are so welcoming and always offer any help you may need. Staff remember you and we feel valued as returning guests.

Dear Alison S., Thank you for your kind words regarding our front desk team. We strive to create a welcoming atmosphere for all our guests, and it is gratifying to hear that our efforts to remember returning guests have made your stay enjoyable. Regards Annabel Front Office Pullman Rotorua

Customer review rating 4.0/5

Anne M. W. Couples - Confirmed reviews ALL

Great location, comfortable room. We were only there for one night so didn't spend much time at the hotel.

Hello Anne, Thank you for your feedback. We’re glad you enjoyed our great location and had a comfortable stay. We appreciate you choosing to stay with us and hope to welcome you back again soon. Kind Regards, Camille Front Office

Customer review rating 5.0/5

Paul T. Business - Confirmed reviews ALL

This place is outstanding

Hello Paul, Thank you for your kind feedback. It is always a pleasure to welcome you back, and we are delighted to know you enjoyed your stay and the food. We look forward to welcoming you again on your next visit. Kind Regards, Camille Front Office

Customer review rating 3.5/5

Zoyah B. Couples - Confirmed reviews ALL

Lovely room and facilities. Really enjoyed the breakfast and the staff at breakfast were really nice. Customer service at the hotel bar in the evening wasn’t great and we couldn’t connect to the smart TV in the room at all.

Dear Zoyah, Thank you for your feedback. I am pleased to hear that you enjoyed your stay and appreciated our breakfast and staff. I regret that your experience at the hotel bar did not meet expectations and that you encountered issues with the smart TV. Your comments are valued as we strive to enhance our services. Kind regards, Robert Andren General Manager

Customer review rating 4.5/5

Paul R. Couples - Confirmed reviews ALL

Just one night stay. All facilities in the room were excellent.

Dear Paul, Thank you for your positive feedback. We are delighted to hear that you enjoyed your room and appreciated our helpful staff and excellent facilities during your stay. Your satisfaction is our priority, and we hope to welcome you back for another visit in the future. Kind regards, Robert Andren General Manager

Customer review rating 4.5/5

Holly T. Families - Confirmed reviews ALL

Thanks for a great stay. We loved the pullman…central location, friendly helpful staff. Clean rooms & great breakfast. We will definitely be back again

Dear Holly, Thank you for your kind words regarding your recent stay at Pullman Rotorua. We are delighted to hear that you enjoyed our central location, friendly staff, and breakfast offerings. We look forward to welcoming you back on your next visit. Kind regards, Robert Andren General Manager

Customer review rating 3.0/5

Megan H. Couples - Confirmed reviews ALL

I booked a “deluxe lakeview room” with turned out to be only partial lake views, and basic amenities no extra pillows or blankets. Terrible bathroom set-up with absolutely no privacy.

Dear Megan, Thank you for sharing your feedback regarding your recent stay. I am sorry to hear that the room did not meet your expectations in terms of views and amenities, as well as the bathroom setup. For extra amenities, pillows and blankets, our team is always happy to deliver it upon request. Your comments are appreciated and will be reviewed for future improvements. Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Alexander B. Couples - Confirmed reviews ALL

Having booked the room on the 7th floor, the lake view was a nice setting to have, with a great view of the sunrise. The room was clean and tidy, and the valet parking very much appreciated if you plan on being in and out during the stay. The staff are professional and friendly. Thank you TJ for you humour and excellent service during our check in and check out.

Dear Alexander B., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the lake view from your room and appreciated the cleanliness and comfort of your accommodations. It is wonderful to know that our valet parking service added convenience to your stay. We will certainly pass on your kind words to TJ for his excellent service and humor during your check-in and check-out process. Your satisfaction is our priority, and we hope to welcome you back in the near future. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Other web-users rate our hotel

  • 619 reviews 8.6/10 Location
  • 1,032 reviews 8/10 Room
  • 927 reviews 8.6/10 Service
  • 9 reviews 5.9/10 WiFi
  • 349 reviews 7.7/10 Food
  • 305 reviews 8/10 Breakfast
  • 276 reviews 8/10 Cleanliness
  • 214 reviews 4.8/10 Value

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Rotorua Hotels