Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,384 reviews

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1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Room 1

Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Set in the geothermal heart of Rotorua, our kitchen is inspired by a land where the earth breathes, forests thrive, and food carries deep cultural roots. Here, steakhouse tradition meets the wild, untamed spirit of Aotearoa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,384 reviews

Customer review rating 4.5/5

Jonathan L. Families - Confirmed reviews ALL

Dear Jonathan L., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found your room comfortable, enjoyed our restaurant, and appreciated the service from our staff. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 4.0/5

Judith L. Couples - Confirmed reviews ALL

Hello Judith, Thank you for staying with us and for your kind comments. We're pleased you enjoyed your stay and hope to see you again soon. Kind Regards, Camille Pullman Rotorua

Customer review rating 5.0/5

Aeran K. Families - Confirmed reviews ALL

Dear Aeran, Thank you for your kind feedback. We are pleased to hear that you found our accommodations comfortable and enjoyed the breakfast offerings. We look forward to welcoming you back to Pullman Rotorua in the future. Kind regards, Robert Andren General Manager

Customer review rating 4.0/5

Graeme B. Business - Confirmed reviews ALL

Dear Graeme, Thank you for reviewing your recent stay with us at Pullman Rotorua. As an ALL Classic member, your loyalty is greatly appreciated, and we value your honest feedback. Please accept our sincere apologies that the baby crib was not set up for your arrival. We know how important these details are when travelling with family, and our housekeeping team has been addressed to ensure this is corrected moving forward. I also appreciate your comments regarding the check-in experience. While our kiosks are meant to add convenience, they should never replace attentive service. I have shared your feedback regarding staffing and team focus to ensure we are always engaging with our guests. Furthermore, your notes on room value and breakfast pricing have been shared with our management team for review. We hope to have the opportunity to welcome you back in the future and deliver the premium experience you expect from the Pullman brand. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 3.5/5

Julie B. Couples - Confirmed reviews ALL

Dear Julie B., Thank you for your feedback regarding our staff's excellent service. We are pleased to hear that you had a positive experience at reception and in the breakfast room. Your comments will be shared with our team to continue providing outstanding service. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Other web-users rate our hotel

  • 618 reviews 8.6/10 Location
  • 1,030 reviews 8/10 Room
  • 923 reviews 8.7/10 Service
  • 9 reviews 5.9/10 WiFi
  • 341 reviews 7.8/10 Food
  • 296 reviews 7.7/10 Breakfast
  • 279 reviews 8.1/10 Cleanliness
  • 226 reviews 4.4/10 Value

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