Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.0/5 4,574 reviews

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Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,574 reviews

TripAdvisor Rating  3.7/5  1,430 reviews

Customer review rating 4.5/5

Niraj A. Couples - Confirmed reviews ALL

Location is excellent and service is great! Only issue is that the wifi is very slow

Dear Niraj Thank you for your positive feedback regarding our excellent location and service. We appreciate your comments about the Wi-Fi speed and will take this into consideration as we continuously seek to enhance our guest experience. Best regards, Kim Stredder General Manager Novotel Surfers Paradise.

Customer review rating 2.0/5

Ngoc T. T. Couples - Confirmed reviews ALL

Booked a room with a interland view & bathtub. Arrived and told we got an upgrade to an ocean view room, but no bathtub. Also ph in room didnt work, no slippers, mould in shower & floor extremely dirty. Certainly not 4 star hotel.

Dear Ngoc, Thank you for your feedback. We regret to learn that your recent stay did not meet expectations due to the room amenities and cleanliness issues you encountered. Your comments are invaluable to us as we strive to enhance our guest experience. Kind regards, Kim Stredder General Manager Novotel Surfers Paradise

Customer review rating 4.5/5

Elliott M. Business - Confirmed reviews ALL

Fantastic! Receptionist and conciege were accommodating and polite. The Room was spotless.

Dear Elliott Thank you for your kind words regarding your recent stay at Novotel Surfers Paradise. We are delighted to hear that our team provided you with excellent service and that you found your room to be immaculate. Your feedback is greatly appreciated. Best regards, Kim Stredder General Manager Novotel Surfers Paradise

Customer review rating 5.0/5

Mukarram K. Families - Confirmed reviews ALL

Great experience specially next room was 50% off. Now onward I tried to book directly instead of booking.com

Dear Mukarram, Thank you for your positive feedback regarding your experience at our hotel. We are pleased to hear that you enjoyed our prime location and accommodations. We appreciate your decision to book directly in the future, as it allows us to provide you with the best possible rates. Goodbye and best wishes, Kim Stredder General Manager Novotel Surfers Paradise

Customer review rating 2.5/5

Iain D. Business - Confirmed reviews ALL

Very average experience. Check in was terrible. Took over 20 minutes. Bad time of year for business stay

I’m really sorry to hear about the check-in delays you experienced. We strive for a smooth arrival process, and it’s disappointing to know we fell short. Your feedback is valuable, and we’ll look into ways to improve this. Best regards L Barnett Guest Experience & Loyalty Manager

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Other web-users rate our hotel

  • 3,368 reviews 9.3/10 Location
  • 4,551 reviews 6.4/10 Room
  • 3,272 reviews 7.3/10 Service
  • 125 reviews 3.5/10 WiFi
  • 1,741 reviews 5.5/10 Comfort
  • 1,639 reviews 4.7/10 Cleanliness
  • 1,562 reviews 4.2/10 Amenities
  • 1,219 reviews 7/10 Breakfast

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