Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 4,788 reviews

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Novotel Surfers Paradise - Image 1
Novotel Surfers Paradise - Image 2
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Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Telephone
Fax +61 7 5592 0026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,788 reviews

TripAdvisor Rating  3.7/5  1,425 reviews

Customer review rating 1.5/5

Andy Y. Business - Confirmed reviews ALL

Thank you for your feedback. Being in the heart of Surfers Paradise certainly offers great convenience, but we do understand that it can get noisy at times. I'm sorry this affected your stay and appreciate you bringing it to our attention. Kind regards, Lorrelle Barnett Guest Experience & Loyalty Manager

Customer review rating 0.5/5

Harper Y. Solo - Confirmed reviews ALL

Thank you for taking the time to share your experience. I'm very sorry to hear how distressed you felt during your check-in, especially on a weekend that was meant to be a celebration for you. As your booking was made through a third-party site, the information regarding the requirement for a physical credit or debit card for the security bond should have been communicated to you at the time of booking. That said, we do apologise that this was not made clearer and for the impact this had on your arrival experience. While we do have policies in place for the security and protection of all our guests, the way they are delivered is equally important. I’m very sorry if the interaction at the front desk came across as unkind or abrupt — that is certainly not the standard we aim to uphold, and your feedback will be shared with the team for reflection and improvement. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back for a more enjoyable and stress-free stay in the future. Kind regards, Lorrelle Barnett Guest Experience & Loyalty Manager

Customer review rating 4.0/5

Steve H. Couples - Confirmed reviews ALL

Thank you for your loyalty and valuable feedback. We apologize for not meeting our usual standards during the busy holiday period, and we’ve shared your comments with our team. It’s great to hear our desk staff made a positive impression, and we look forward to welcoming you back soon. Kind regards, Lorrelle Barnett Guest Experience & Loyalty Manager

Customer review rating 1.5/5

Dalia K. Families - Confirmed reviews ALL

Thank you for your feedback. I’m sorry to hear about the housekeeping concerns and the issue with ants in your room. This isn’t the standard we strive for, and I’ve shared your comments with our team to ensure it’s addressed. We appreciate you bringing this to our attention and hope to welcome you back for a better experience. Kind regards, Lorrelle Barnett Guest Experience & Loyalty Manager

Customer review rating 0.5/5

Muhammad R. Families - Confirmed reviews ALL

Thank you for your feedback. I'm truly sorry to hear that you had a disappointing experience and felt unsupported by our team. This is certainly not the level of service we aim to provide, and your comments have been shared with the team for review and improvement. Kind regards, Lorrelle Barnett Guest Experience & Loyalty Manager

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Other web-users rate our hotel

  • 3,428 reviews 9.3/10 Location
  • 4,652 reviews 6.5/10 Room
  • 3,365 reviews 7.4/10 Service
  • 122 reviews 3.5/10 WiFi
  • 1,813 reviews 5.6/10 Comfort
  • 1,687 reviews 4.8/10 Cleanliness
  • 1,608 reviews 4.4/10 Amenities
  • 1,288 reviews 6.8/10 Breakfast

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All our hotels in Surfers Paradise

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.