SO/ PARIS Hotel 5 stars

Customer review rating (ALL Rating) 4.7/5 2,359 reviews

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SO/ PARIS Hotel - Image 1
SO/ PARIS Hotel - Image 2
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10 rue Agrippa d'Aubigné, 75004 Paris, France

Description

Hotel extras

  • Stunning views of the iconic Eiffel Tower and all of Paris' famous monuments

  • Festive dining experience at Bonnie restaurant on the 15th floor with stunning views of Paris

  • Chic nightlife at the bar and club on the 16th floor with stunning views of the Eiffel Tower

  • A living gallery blending Parisian fashion, art, and avant-garde design

  • Ideally located in the heart of the city, between the Marais and Île Saint-Louis

Our accommodation(s)

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Hotel location

SO/ PARIS Hotel

10 rue Agrippa d'Aubigné
75004 Paris
France

GPS:48.850212, 2.362765

Telephone
Fax +33 1 78 90 74 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bonnie Restaurant & Terrace

One glance, forever remembered. Day and night Bonnie boast breathtaking views of Paris. A bit exuberant, Parisian but curious, it is inspired by influences from across the Atlantic with its taste for the 60-70s through its design, atmosphere and cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,359 reviews

Customer review rating 4.0/5

Inhye K. Business - Confirmed reviews ALL

Short stay but restful

Dear Inhye, Thank you very much for sharing your feedback following your stay with us. We are delighted that you enjoyed our well-located hotel with spacious rooms and great views, and that your short stay was restful. That said, we are sorry to hear that your room (7/10) and breakfast (4/10) did not fully meet your expectations. Breakfast is an important moment of the day, and we strive to offer a varied and high-quality selection of fresh, seasonal products, served in a privileged setting with a unique view over Paris. We regret that this was not fully reflected during your visit. Regarding your room, we would greatly appreciate it if you could share a few more details on what aspects did not fully meet your expectations, so that we can continue to improve. Please do not hesitate to contact me directly at ba… Your feedback is extremely valuable to us, and we hope to have the pleasure of welcoming you back for an even more enjoyable experience. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Customer review rating 5.0/5

Alexandra N. Business - Confirmed reviews ALL

I use an amazing stay at your hotel! I loved all the extra details and I was honored to be able to book through Chase to experience it. The bed, the tv, the food, the service, the shower, everything was divine.

Customer review rating 4.5/5

Peter C. Couples - Confirmed reviews ALL

Fantastic stay on the whole

Dear Peter, Thank you very much for your detailed feedback. We are delighted to hear that you enjoyed your stay, the friendly service from our team, the gym, and the amazing views from Bonnie’s and the bar. Your kind words are greatly appreciated and will be shared with our team. We sincerely apologize for the issues you experienced regarding your email inquiry and the linking of your reservations. We strive to respond promptly to all emails, and we regret that your message was not answered. Regarding the linking of your two bookings, these were indeed two separate reservations with different rates, which is why they could not be merged into a single booking in the system. However, please be assured that the final invoice reflected a single stay. We are glad we were able to accommodate your requests during check-in, including the early check-in and the number of guests. Regarding workstations, we apologize if the lack of a dedicated desk in your room caused any inconvenience during your stay. The room you stayed in did not include a desk, but we do have other room types with different layouts that may not have a dedicated workspace. For a future visit, we would be delighted to assist you personally in selecting a room type with a layout that best suits your needs, as we offer a variety of rooms with diverse configurations to better accommodate your preferences. Thank you so much for your kind words and for taking the time to highlight Pap. We are thrilled to hear that you enjoyed the service from our restaurant team, and your recognition of Pap as a special contributor will be shared with him. We know he will be delighted to hear your feedback! We also appreciate your comment regarding the speed of the internet connection. Please accept our apologies if this caused any inconvenience during your stay. Your feedback is very valuable, and we will continue working to enhance our connectivity to ensure a seamless experience for all our guests. We look forward to welcoming you back in the future. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Customer review rating 0.5/5

Jin L. Families - Confirmed reviews ALL

SO/ Paris Hotel – Honest Review My stay at SO/ Paris Hotel, booked through Accor membership, was deeply disappointing and, ultimately, distressing. 1. Reservation & Payment Issue There was a serious issue during the Accor membership booking process. Without any prior notice or explicit consent, the full hotel charge was processed before check-in at 9:46 a.m., and I was informed only via a text message. This method of pre-authorization and payment felt improper and lacking transparency. 2. Suite Room – Not Recommended For a family of four, the suite room is the only available accommodation option, priced at approximately €280 per night. However: • The suite does not offer an Eiffel Tower view, which is disappointing given the price and branding. • While the hotel restaurant (Bonnie) has a beautiful panoramic view, the suite itself does not justify its premium cost. 3. Power Outage & Poor Emergency Response The most serious issue occurred on our last night in Paris. There was a complete power outage lasting around 30 minutes. During this time: • Some electrical outlets did not work even after power returned • Multiple charging cables were unusable • The in-room telephone was difficult or impossible to use during the outage • Our mobile phones were not charged, making it extremely hard to contact the hotel We were forced to use our personal mobile phone, with limited battery, to reach the hotel and manage the situation ourselves. Despite this, hotel staff insisted there was “no electrical problem” and showed a dismissive attitude toward our complaint, refusing to properly acknowledge the incident. 4. Lack of Proper Handling What made the experience worse was the hotel’s response afterward: • No immediate explanation or resolution • No on-site managerial handling • Only a passive approach of exchanging emails afterward, without meaningful action This lack of accountability and empathy is unacceptable for a hotel of this category. 5. Overall Impression What should have been a memorable final night in Paris turned into an experience of shock, fear, and frustration due to inadequate service, poor crisis management, and an unwillingness to accept responsibility. While the hotel has a stylish design and a restaurant with an impressive view, the overall service — especially in moments of real need — falls far below expectations. I cannot recommend the suite room for families, nor can I recommend this hotel to those who value safety, transparency, and professional service.

Dear Mrs L., Thank you for taking the time to share your detailed feedback regarding your stay with us. We are truly sorry to learn that your experience did not meet your expectations, particularly during your final night in Paris. Please allow us to address the points you raised. 1. Reservation & Payment Issue The amount processed prior to your arrival was not a payment but a standard pre-authorization, in accordance with the booking conditions communicated at the time of reservation via the Accor platform. These conditions include the pre-authorization and cancellation policies. We regret, however, that this was not clearly understood and that it caused you discomfort. 2. Suite Room At the time of your reservation, the suite allocated to you was the last available suite. Unfortunately, the only two suites that can accommodate a family of four were no longer available on your selected dates. Room allocation, including views, is always subject to availability, and we sincerely regret that the suite did not fully meet your expectations in this regard. 3. Power Outage & Emergency Response Regarding the power outage, this was an unforeseen technical incident beyond our control. As soon as we were informed, our Front of House Manager, Beatriz, accompanied by a maintenance technician, came directly to your suite to assess and resolve the situation. We fully understand how stressful this experience must have been, particularly under these circumstances, and we sincerely regret the inconvenience caused. 4. Lack of proper handling Our Front of House Manager personally acknowledged the incident and met with you in your room, treating the situation with the utmost seriousness. She wished to continue handling the matter directly and to work with you toward a suitable solution; however, you decided not to continue discussions with the hotel team and preferred to communicate exclusively through Accor thereafter. Please be assured that the incident was taken very seriously by our management team. 5. Overall Impression We are truly sorry that your final night in Paris was not as memorable as it should have been. Please note that we made every effort to accommodate you by providing your room earlier than the standard check-in time of 3:00 p.m., assisting with your restaurant reservation, and offering a late check-out until 2:00 p.m. as a gesture of goodwill following the power outage. We would also like to thank you for your positive comments regarding our housekeeping team. Your recognition of their dedication and professionalism is greatly appreciated and will be shared with the team. While we regret that certain aspects of your stay fell short of your expectations, we remain grateful for the opportunity to welcome you and for the time you took to share your feedback. SO/ Paris is a hotel driven by passionate teams who care deeply about guest experience. We sincerely hope to have the pleasure of welcoming you again in the future and of offering you the experience you originally anticipated. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Customer review rating 5.0/5

Elizabeth D. Business - Confirmed reviews ALL

The hotel staff were warm and responsive. I was able to check in early which made all the difference after an early flight. In addition to my room stay, I was there for a meeting and staff were helpful and kind.

Dear Elizabeth, Thank you for sharing your feedback. I am delighted to hear that our team’s warm and responsive service made your stay enjoyable, and that the early check-in helped you start your visit smoothly after your flight. I’m also pleased that our staff could assist you during your meeting and make your experience seamless and comfortable. It’s always our goal to provide thoughtful and attentive service for every aspect of our guests’ stay. We look forward to welcoming you back to SO/ Paris for another memorable visit. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Other web-users rate our hotel

  • 725 reviews 9.4/10 Location
  • 1,444 reviews 9.1/10 Room
  • 1,546 reviews 8.6/10 Service
  • 7 reviews 8.6/10 WiFi
  • 594 reviews 9.4/10 Vibe
  • 535 reviews 8.3/10 Food
  • 494 reviews 8.5/10 Comfort
  • 393 reviews 8.7/10 Amenities

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