Dear Drockur A., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to know that you enjoyed our beachfront location, appreciated the quality of our food, and experienced the friendliness and hospitality of our team. It is particularly encouraging to receive your kind recognition of our management team, as we continuously strive to lead by example, support our Heartists, and ensure that every guest enjoys a comfortable and memorable experience. Your encouraging comments are a wonderful motivation for our entire team to maintain our service standards and continue improving every aspect of the guest journey. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Sokoeun K., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. Please accept our sincere apologies for the disturbance caused by the noise of water flowing through the pipes during the night, which unfortunately woke you at around 1:00 AM and affected your sleep. We fully understand how important a peaceful and comfortable night’s rest is, and we sincerely regret that we fell short of your expectations. Please rest assured that we will share your feedback with our Engineering team for further investigation and take the necessary measures to prevent this issue from happening again. We will also keep your feedback on record and make a special note of your room preference to ensure that we assign you a more suitable and quieter room on your next visit. Thank you for bringing this matter to our attention and for giving us the opportunity to improve. We truly hope to welcome you back and provide you with a much more comfortable and relaxing stay. Best regards, Ayub YULIANTO General Manager

Dear Richard M. S., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to know that you felt well looked after throughout your visit. It is especially pleasing to hear that our Front Office, Restaurant, and Aqua Bar teams made a positive impression through their attentiveness and willingness to go the extra mile to ensure your comfort. We truly appreciate your recognition of our Heartists and Management team. Providing genuine hospitality means not only meeting our guests' expectations but also taking the time to listen, anticipate their needs, and make sure they feel welcomed and cared for throughout their stay. Your kind words will certainly be shared with the teams, as such recognition is always encouraging and motivates us to continue delivering the best possible guest experience. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Mark S., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are truly delighted to know that what was initially planned as a one-night stopover turned into such a pleasant surprise. It is especially rewarding to hear that our hospitality exceeded your expectations from the moment you arrived. We believe that genuine hospitality begins with making our guests feel welcome and comfortable, and we are pleased that the personalized check-in experience, welcome drink, and attentive service made a positive first impression. Jesse and our Guest Experience manager will be particularly delighted to read your kind recognition. Your appreciation of their proactive approach, attention to detail, and genuine care means a great deal to us. We also appreciate your recognition of our Front Office team for reconfirming your airport transfer and ensuring everything was well arranged for your departure. These thoughtful details are exactly what we strive to deliver throughout the guest journey. We are equally pleased that you enjoyed your Accor ALL Gold room upgrade, the contemporary room design, spacious terrace, and beautiful ocean views. It is wonderful to know that our swimming pool facilities also caught your attention, particularly the combination of the lap pool, infinity pools, children's pool, and waterslide. Your description captures the experience we hope to offer our guests, whether they are looking for relaxation, recreation, or simply a peaceful place to enjoy the surroundings. Thank you also for your honest feedback regarding your dinner at Food Exchange. We are delighted that you enjoyed the quality, preparation, and presentation of our cuisine, and that our open kitchen added an interesting element to your dining experience. At the same time, we acknowledge your comments regarding the restaurant's acoustics, lighting, and selection of wines by glass. We understand that the overall dining atmosphere is just as important as the quality of the food. Your observations have been shared with our Food & Beverage and Culinary teams for further review as we continuously look for opportunities to enhance our dining experience. What makes your review particularly meaningful is your recognition of our people. While our facilities and surroundings contribute to the overall experience, it is ultimately the dedication, professionalism, and genuine hospitality of our Heartists that make a lasting impression. Your kind words are a wonderful encouragement to the entire team. Although your stay was brief, we are honored that we could make your stopover in Sihanoukville such a memorable part of your Cambodian journey. We sincerely hope your next visit will allow you more time to enjoy everything our resort has to offer. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Subramaniam L., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to know that you enjoyed our dining experiences, from the daily breakfast and à la carte lunch to the seafood platter and wine selection at dinner. It is particularly rewarding to hear that you found the food enjoyable, reasonably priced, and worth the experience. Your compliments will certainly be shared with our Food & Beverage and Culinary teams. We are also pleased that you appreciated the cleanliness and modern design of your room, our convenient location, and the facilities available for families, especially the children's play area on Level 2. We understand how valuable these facilities can be when the weather is too hot or rainy for outdoor activities. At the same time, we sincerely appreciate your constructive comments regarding the bathroom drainage, room space when accommodating an additional bed, and pillow comfort. We understand that these details can make a difference to the overall quality of a stay. Your feedback has been shared with our Housekeeping and Engineering teams for further review and appropriate improvement. Regarding the EV charging facility, we apologies that it was unavailable during your visit. We are currently working on setting up a new EV charging station, which is expected to be ready very soon. We look forward to offering this additional convenience to our guests in the near future. Regarding your comments about the beach, we appreciate you bringing your concerns to our attention. The beach environment is important to us, and we continuously monitor its condition while working towards maintaining a pleasant and enjoyable beachfront experience for our guests. Despite these areas for improvement, we are truly grateful for your recognition of our team's friendliness and helpfulness. Your intention to return is the greatest encouragement we could receive and motivates us to continue improving our facilities and services. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Kok K. K., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to know that you and your family had a pleasant and comfortable experience with us. Creating a welcoming environment where families can relax, enjoy quality time together, and make wonderful memories is something we truly value. Your kind words are greatly appreciated and serve as encouragement for our entire team to continue delivering warm hospitality and memorable experiences to our guests. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Thavary S., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to know that you and your family had a pleasant and comfortable experience with us. Creating a welcoming environment where families can relax, enjoy quality time together, and make wonderful memories is something we truly value. Your kind words are greatly appreciated and serve as encouragement for our entire team to continue delivering warm hospitality and memorable experiences to our guests. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Leakhena K., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to know that you had an excellent experience and appreciated the friendliness and support of our team throughout your stay. It is always rewarding to hear that our Heartists made you feel welcomed, comfortable, and well taken care of. Your kind recognition means a great deal to us and will certainly be shared with the entire team as encouragement to continue delivering warm hospitality and exceptional service. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Sithyka M. J., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our rooms very comfortable and that our team went above and beyond to support you throughout your business trip. It is especially rewarding to know that our Heartist’s helpfulness and dedication contributed positively to your stay. We truly appreciate your kind recognition of our team. Your feedback is a great motivation for us to continue providing attentive, professional, and personalized service to every guest. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Pheanopong S., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you enjoyed the food and found your room comfortable. Regarding the comb, we are a hotel under the Accor group and are committed to following our sustainability initiatives. Our hotel is also proud to be Green Key certified, reflecting our ongoing efforts to reduce unnecessary waste and encourage more responsible use of resources. For this reason, certain single-use room amenities, including combs, are not automatically placed in every room. However, we are always happy to provide a comb and other selected room amenities upon request. We sincerely apologize if this was not clear during your stay, and we appreciate your feedback as it helps us improve how we communicate this to our guests. We also appreciate your comment regarding the gym. We understand that having a larger fitness area would provide an even better experience, and we will certainly take your feedback into consideration for future improvements. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Uymann C., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that everything was good and that you were pleased with the service provided by our team. Your positive comments are a great encouragement to all of us and motivate us to continue delivering warm, attentive, and memorable experiences to our guests. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Mike K. B., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed the beautiful ocean view from your room, as well as the amenities provided. It is also wonderful to know that you had a smooth and pleasant experience with both check-in and check-out, and that you enjoyed our breakfast and dinner offerings. Your kind words are a great encouragement to our entire team and motivate us to continue providing warm hospitality and memorable experiences for our guests. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Tuong V. V., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed our convenient location, modern and clean facilities, as well as the spacious and comfortable suite. It is especially encouraging to know that our team was responsive, friendly, and helpful throughout your stay. We are also pleased that you enjoyed our food and found it delicious. At the same time, we sincerely appreciate your constructive feedback regarding the lunch service. We apologize that the service was slower than expected and will share your comments with our Food & Beverage team so we can improve our attentiveness and service efficiency. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Virak M., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to know that you were very pleased with your stay and enjoyed our convenient location. Your kind feedback means a lot to our team and encourages us to continue providing warm hospitality and memorable experiences to our guests. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Carole W., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found your room comfortable and well maintained, and that you enjoyed the cleanliness of our bathroom facilities, swimming pool, and outdoor areas. It is also wonderful to know that our friendly team contributed to a pleasant and relaxing experience. We are especially happy that you had a positive experience with our taxi service and appreciated the warm hospitality of our driver. We will be sure to share your kind words with the team. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Eddy, Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We’re delighted to hear that you found your stay comfortable and enjoyed the beautiful view from your room. It truly means a lot to know that you were able to relax and enjoy your time with us. We hope the view brought you some memorable moments during your stay, and we would be very happy to welcome you back again for another relaxing escape. Best regards, Ayub YULIANTO General Manager

Dear John W. H., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. It truly means a lot to our entire team to know that you continue to choose us as your preferred place to stay. We are delighted that you enjoyed our beautiful, modern, and well-maintained property, as well as the cleanliness and fantastic service provided by our team. Your kind words are a great encouragement to all of us and motivate us to continue creating memorable experiences for our guests. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Sopheaktra H., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We’re truly delighted to hear that you had a comfortable and relaxing stay with us at Novotel Sihanoukville Holiday Resort. It’s lovely to know that you enjoyed the cleanliness and comfort of your room, as well as the warm and helpful service from our team. Your kind words are a great encouragement to all of us, and we’re happy that we could make your stay a pleasant one. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Sokly L., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize that your recent stay did not meet your expectations and that you experienced several issues with the room and our services. Regarding the parking, we would like to clarify that our Security team is on standby 24/7 to assist our guests. However, we understand that during peak arrival periods, when many guests arrive at the same time, it can be challenging for the team to respond immediately. We will investigate what happened during your arrival and review our procedures to ensure better assistance during busy periods. We are particularly sorry to hear about the room condition, including the smell, dust, pillow, and overall cleanliness. Our Housekeeping team is regularly trained and briefed to maintain consistent quality and high hygiene standards. We are disappointed that these standards were not reflected during your stay, and we will follow up with the team to ensure this does not happen again. Regarding the lights and electrical equipment, our rooms are equipped with a master electrical switch located next to the bed, which needs to be switched on for the room's electrical functions to operate. However, we acknowledge that this may not have been clear, and our team should also have ensured that everything was properly checked before your arrival. We will brief our teams and strengthen our room inspection process accordingly. We are pleased to know that you enjoyed our breakfast, and we truly appreciate you mentioning this positive aspect. Please be assured that your feedback has been shared with our Security, Housekeeping, and Engineering teams for investigation and corrective action. We sincerely regret that your experience left you disappointed and uncomfortable, and we will use your feedback to improve our standards and prevent similar occurrences in the future. Best regards, Ayub YULIANTO General Manager