Novotel Sihanoukville Holiday Resort 4 stars

Dear Andrew M. G., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for sharing your experience, and we sincerely apologize for the inconvenience this situation caused you during and after your stay. As discussed directly between yourself and Mr. Cholsa, the additional charges were the result of a technical issue caused by an interaction error between the payment system and the internet connection, which led to the unintended duplicate debits on your card. He has also confirmed that the full refund of all remaining balance has since been successfully returned to you. We understand that the experience was stressful and far from the smooth checkout process you deserved, and we are truly sorry for that. Please know that we are now working closely with our bank to ensure that this type of technical issue will not occur again for any of our guests in the future. Thank you again for your feedback. We hope you will consider giving us another opportunity to welcome you back for a much more pleasant and hassle-free stay. Best regards, Ayub YULIANTO General Manager

Dear Rithychesda E., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed your overall stay with us. However, we sincerely apologize for the unpleasant sewage smell you encountered on the balcony and near the pool bar area. We understand that our beachfront location may be affected by the nearby wastewater treatment plant, and we are working closely with the local authority to address this issue and ensure our hotel meets the highest standards of cleanliness and comfort. We apologize for any inconvenience this may have caused. Thank you again for your feedback. We hope you will give us another chance to welcome you back and show you the improvement. Your comfort and satisfaction will always be our top priority. Best regards, Ayub YULIANTO General Manager

Dear Salvador C. C., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed our brand-new facilities, modern amenities, restaurant, and swimming pool. Most importantly, we are pleased that our team members made a positive impression through their friendly service and hospitality. Your kind words are truly encouraging and serve as a great motivation for our team as we continue striving to provide memorable experiences for all our guests. We greatly appreciate your recognition and are honored to have contributed to a comfortable and enjoyable stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Chin Y. W., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to learn that you enjoyed our service, delicious breakfast, comfortable rooms, and especially the quality of our beds. Creating a welcoming and relaxing environment for our guests is one of our top priorities, and it is truly rewarding to know that we were able to contribute to a memorable family trip. Your kind words mean a great deal to our entire team and inspire us to continue delivering exceptional hospitality experiences to all our guests. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Cam C. D., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you had a comfortable stay and enjoyed our clean facilities, convenient location, beautiful beach, and delicious food. It is our pleasure to provide a serene and spotless environment for our guests, and we’re glad that these aspects contributed positively to your stay. It is especially rewarding to know that our team, from the restaurant and housekeeping Heartist to our reception team, provided you with friendly and attentive service throughout your stay. Your kind words are a great encouragement to all of us. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager