Dear Sokly L., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize that your recent stay did not meet your expectations and that you experienced several issues with the room and our services. Regarding the parking, we would like to clarify that our Security team is on standby 24/7 to assist our guests. However, we understand that during peak arrival periods, when many guests arrive at the same time, it can be challenging for the team to respond immediately. We will investigate what happened during your arrival and review our procedures to ensure better assistance during busy periods. We are particularly sorry to hear about the room condition, including the smell, dust, pillow, and overall cleanliness. Our Housekeeping team is regularly trained and briefed to maintain consistent quality and high hygiene standards. We are disappointed that these standards were not reflected during your stay, and we will follow up with the team to ensure this does not happen again. Regarding the lights and electrical equipment, our rooms are equipped with a master electrical switch located next to the bed, which needs to be switched on for the room's electrical functions to operate. However, we acknowledge that this may not have been clear, and our team should also have ensured that everything was properly checked before your arrival. We will brief our teams and strengthen our room inspection process accordingly. We are pleased to know that you enjoyed our breakfast, and we truly appreciate you mentioning this positive aspect. Please be assured that your feedback has been shared with our Security, Housekeeping, and Engineering teams for investigation and corrective action. We sincerely regret that your experience left you disappointed and uncomfortable, and we will use your feedback to improve our standards and prevent similar occurrences in the future. Best regards, Ayub YULIANTO General Manager

Dear Kok W. L., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are truly grateful that you chose to return to celebrate your wife’s birthday, invite your mother, and create another special family memory with us after enjoying your previous stay. However, we are deeply sorry and sincerely apologize that the complimentary room decoration and birthday cake, which had been requested and confirmed in advance, were not delivered as expected. We fully understand how disappointing and embarrassing this must have been, especially for such a meaningful occasion. You were absolutely right to expect that a request communicated and confirmed beforehand would be properly followed through. Please be assured that we have taken this matter very seriously. We have reviewed the situation with the relevant teams and have already taken corrective action to strengthen our communication and follow-up procedures for special occasions. We will do our utmost to ensure that a situation like this does not happen again. We would also like to extend our sincere appreciation for recognizing Jesse’s efforts to make things right. While we understand that his efforts could not completely change the experience, we are grateful for your understanding and kindness. Most importantly, we would be honored to welcome you, your wife, and your family back to our hotel. We sincerely hope you will give us another opportunity to make it up to you. Jesse and our entire team would be delighted to personally welcome you and ensure that your next stay reflects the warm, caring hospitality you deserve, so that you truly feel that our hotel is your home away from home. Thank you once again for your valuable feedback and for giving us the opportunity to learn and improve. Best regards, Ayub YULIANTO General Manager

Dear Benjamin C., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are truly delighted to hear that you enjoyed our modern and clean rooms and that you consider Novotel to be one of the most modern and luxurious hotels in Sihanoukville. It is incredibly rewarding to know that our facilities, design, and overall experience met your expectations. Your kind words are a great encouragement to our entire team and inspire us to continue maintaining high standards of comfort, cleanliness, and service. We sincerely appreciate your recommendation and look forward to welcoming you back to Novotel Sihanoukville for another exceptional and memorable stay! Best regards, Ayub YULIANTO General Manager

Dear Nadia D., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you enjoyed our excellent service, beautiful beach views, and clean environment. It is truly rewarding to know that our team and surroundings contributed to such a memorable experience. Your kind words and recommendation mean a great deal to us and are a wonderful encouragement to our entire team. We sincerely appreciate your support and look forward to welcoming you back to Novotel Sihanoukville for another exceptional stay! Best regards, Ayub YULIANTO General Manager

Dear Vouch K. H., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found your stay comfortable, enjoyed the cleanliness of your room, and appreciated the beautiful view. It truly makes us happy to know that you had such a pleasant experience and were genuinely happy during your stay with us. Your kind words are a wonderful encouragement to our entire team and motivate us to continue providing a comfortable, clean, and welcoming environment for every guest. We sincerely appreciate your support and look forward to welcoming you back to Novotel Sihanoukville for another enjoyable and memorable stay! Best regards, Ayub YULIANTO General Manager

Dear Meanserey C., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you had a comfortable and exciting stay with your family. It is always a pleasure to know that our hotel provided a welcoming and enjoyable environment for you and your loved ones. Your kind words are a great encouragement to our entire team, and we truly appreciate you choosing to stay with us. We look forward to welcoming you and your family back again soon for another memorable and enjoyable stay! Best regards, Ayub YULIANTO General Manager

Dear Louis M. J. S. T., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that our team made you feel welcomed through their friendly and accommodating service. It is also wonderful to know that you enjoyed the comfort, cleanliness, and well-maintained environment of our hotel. Creating a pleasant and relaxing experience for our guests is at the heart of what we do, and your kind recognition means a great deal to our entire team. Thank you again for choosing to stay with us and for sharing your experience. We look forward to welcoming you back to Novotel Sihanoukville and making your next stay just as comfortable and enjoyable! Best regards, Ayub YULIANTO General Manager

Dear Tim T., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are truly delighted to hear that your long stay at Novotel Sihanoukville was comfortable and enjoyable. It is wonderful to know that you appreciated our convenient location, comfortable rooms, outstanding breakfast, and excellent facilities. We are especially grateful for your kind recognition of our team’s professionalism and friendliness. Building genuine connections with our guests throughout a long stay is something we value greatly. Your generous feedback is a wonderful encouragement to our entire team and means a lot to us. We sincerely appreciate your trust and support, and we hope Novotel Sihanoukville will continue to feel like a home away from home whenever you return. We look forward to welcoming you back to Novotel Sihanoukville for another comfortable and enjoyable stay! Best regards, Ayub YULIANTO General Manager

Dear Chintana J. K., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to know that you found our facilities good and that, overall, our services met your expectations. However, we are truly sorry and concerned to hear about your experience with our Front Desk and Café teams. We sincerely apologize if you and your family felt unwelcome, disrespected, or were treated in a way that made you feel uncomfortable. This is certainly not the level of hospitality we aim to provide, and every guest should be treated with genuine respect, warmth, and professionalism regardless of the circumstances. Your comments regarding the attitude and service approach of our colleagues are taken seriously. We will share this feedback with the relevant department leaders for review and follow-up, and we will reinforce the importance of respectful, attentive, and empathetic guest service with our teams. We truly regret that these interactions affected your overall impression of your stay. Thank you for bringing this to our attention, as your feedback gives us an opportunity to improve. We sincerely hope to have the chance to welcome you and your family again and provide the warm and respectful experience you deserve. Best regards, Ayub YULIANTO General Manager

Dear Simon Francis Millcock, Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are truly delighted to hear that you found our service outstanding and, most importantly, that you felt genuinely special and well cared for during your stay. Making every guest feel welcomed, valued, and appreciated is at the heart of our hospitality, so your kind words mean a great deal to our entire team. It is wonderful to know that our colleagues were able to create such a memorable experience for you. Thank you for choosing to stay with us and for taking the time to share your experience. We sincerely look forward to welcoming you back and making you feel just as special on your next visit! Best regards, Ayub YULIANTO General Manager

Dear Maria C. I. G., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to know that you had a great experience and enjoyed our convenient location. Your kind feedback is greatly appreciated and serves as wonderful encouragement for our team to continue delivering memorable experiences to every guest. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Sokunthea C., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to know that you had a comfortable stay and that your children had such a great time enjoying the “Lost City”. It is also wonderful to hear that you appreciated our beachfront location and enjoyed the superb dining experience during your visit. It is our pleasure to provide a serene and spotless environment for our guests, and we’re glad that these aspects contributed positively to your stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Steen P., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are truly honored that your previous positive experiences at Novotel Phnom Penh inspired you to stay with us. It is especially rewarding to know that we were able to meet your expectations and provide you with an excellent 3-day, 2-night stay. Your continued trust in the Novotel brand means a great deal to us. We are delighted that you enjoyed your time at our resort and that your experience has inspired you to return on your next visit to Sihanoukville. Thank you once again for your kind words and support. It was our pleasure to welcome you, and we look forward to seeing you again soon for another memorable stay at Novotel Sihanoukville Holiday Resort. Best regards, Ayub YULIANTO General Manager

Dear Yanto E., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to know that you had a comfortable stay and that Ms. Thavary made such a positive impression during your visit. Your kind words about her friendliness and warm hospitality are truly appreciated, and we will be delighted to share your compliments with her. We are certain she will be encouraged to know that her service helped make your stay more enjoyable. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Giang N. T., Greetings from Novotel Sihanoukville Holiday Resort, Thank you so much for taking your precious time T. share your experience with online readers. Your feedback is important for us and would be grateful if you can elaborate details of your experiences with us. We hope T. see you again soon. Best hospitality regards, Ayub YULIANTO General Manager

Dear Andrew M. G., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for sharing your experience, and we sincerely apologize for the inconvenience this situation caused you during and after your stay. As discussed directly between yourself and Mr. Cholsa, the additional charges were the result of a technical issue caused by an interaction error between the payment system and the internet connection, which led to the unintended duplicate debits on your card. He has also confirmed that the full refund of all remaining balance has since been successfully returned to you. We understand that the experience was stressful and far from the smooth checkout process you deserved, and we are truly sorry for that. Please know that we are now working closely with our bank to ensure that this type of technical issue will not occur again for any of our guests in the future. Thank you again for your feedback. We hope you will consider giving us another opportunity to welcome you back for a much more pleasant and hassle-free stay. Best regards, Ayub YULIANTO General Manager

Dear Rithychesda E., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed your overall stay with us. However, we sincerely apologize for the unpleasant sewage smell you encountered on the balcony and near the pool bar area. We understand that our beachfront location may be affected by the nearby wastewater treatment plant, and we are working closely with the local authority to address this issue and ensure our hotel meets the highest standards of cleanliness and comfort. We apologize for any inconvenience this may have caused. Thank you again for your feedback. We hope you will give us another chance to welcome you back and show you the improvement. Your comfort and satisfaction will always be our top priority. Best regards, Ayub YULIANTO General Manager

Dear Salvador C. C., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed our brand-new facilities, modern amenities, restaurant, and swimming pool. Most importantly, we are pleased that our team members made a positive impression through their friendly service and hospitality. Your kind words are truly encouraging and serve as a great motivation for our team as we continue striving to provide memorable experiences for all our guests. We greatly appreciate your recognition and are honored to have contributed to a comfortable and enjoyable stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager