Novotel Sihanoukville Holiday Resort 4 stars

Dear Kriya S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had a comfortable stay and that you were satisfied with the food preparation and the cleanliness of your room. Your kind comments are truly appreciated and will be shared with our culinary and housekeeping teams. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Sotheareach S., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret to learn about your disappointment and truly apologize for the experience you encountered during your recent stay. As a valued Accor member and a returning guest, your expectations are completely understandable, and we are sorry that we did not meet them this time. Please accept our apologies for the bed configuration not matching your booking, as well as for the unacceptable cleanliness issues you experienced in the replacement room. Finding cigarette butts and encountering a persistent smoke odor in a designated non-smoking room is certainly not in line with our standards, and we fully understand how concerning this must have been, especially while staying with your son. Please be assured that we take this matter very seriously. We are actively reinforcing our cleanliness and inspection procedures to ensure all rooms meet Accor standards before being assigned to guests. In addition, our teams are being closely reminded of the importance of strict non-smoking compliance and thorough deep cleaning to prevent such situations from recurring. Your feedback is invaluable to us, as it helps us identify areas that require immediate improvement. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back in the future, where we can provide you with the excellent and comfortable stay you rightfully expect. Best regards, Ayub YULIANTO General Manager

Dear Chris C. M., Thank you sincerely for taking the time to share such a detailed, heartfelt, and wonderful review. We are truly honored by your kind words and deeply grateful for your recommendation. It brings us immense joy to know that your 14-day stay with us was memorable and that our team was able to make you feel genuinely cared for and valued. We are especially touched by your recognition of our Head Concierge, Mr. Ly Phiron. Your words perfectly reflect his dedication, warmth, and true Cambodian hospitality. Knowing that he was able to support you throughout your journey—from transportation, island tours, and personal care to assisting you during medical needs—means a great deal to us. Your heartfelt appreciation will be proudly shared with him and his concierge team. Thank you as well for highlighting the efforts of Mr. Cholsa and the Front Desk team, Miss Sophia at the Pool Bar, Restaurant Manager Mr. Virak, our breakfast team, and all Heartists across the hotel. It is incredibly rewarding to know that their professionalism, kindness, and genuine care contributed to your satisfaction and comfort throughout your stay. We truly appreciate your understanding regarding room availability and are pleased to know you were happy with the arrangements made. Your kind acknowledgment of our food, beverages, service, and overall atmosphere motivates us to continue delivering the level of hospitality our guests deserve. Most importantly, we are glad that you felt safe, supported, and well looked after during your stay, especially following the unfortunate massage incident. Your well-being is always our top priority. Once again, thank you for choosing Novotel Sihanoukville Holiday Resort and for recommending us so warmly to fellow travelers. We sincerely hope to have the pleasure of welcoming you back in the future and creating even more memorable moments together. Best regards, Ayub YULIANTO General Manager

Dear Pandita F., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you found our Heartist great and that they contributed positively to your stay. At the same time, we sincerely apologize for the inconvenience caused by the cigarette smell in your room, especially as it was a designated non-smoking room. We understand how uncomfortable this can be. Please be assured that your comment regarding the possible source of the smell from the central air system has been taken seriously. Our engineering and housekeeping teams are reviewing this matter carefully to ensure appropriate corrective actions are implemented and to prevent a recurrence. Thank you once again for bringing this to our attention. Your feedback is invaluable in helping us improve our services and facilities, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Best regards, Ayub YULIANTO General Manager