Novotel Sihanoukville Holiday Resort 4 stars

Dear Nuozhang Z., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. Thank you for taking the time to share your feedback about your recent stay with us. We apologize for the delay in processing your refund for reservation PGNSDJBG. We understand it took longer than the two weeks quoted at checkout. We understand how frustrating it is to wait longer than expected, and we sincerely apologize for this inconvenience. We are happy to confirm that your refund has now been successfully processed and transferred back to your account. You were correct to expect the refund within two weeks, and we regret that this timeline was not met. The recent extended holiday period for Khmer New Year in Cambodia unfortunately caused some unexpected delays in transactions with our bank. Please know that this is not our usual standard, and we are taking steps to ensure this doesn\'t happen again. We are in direct communication with our bank to not only ensure faster processing during normal periods but also to establish better procedures for handling transactions efficiently during busy periods or holidays. Thank you for your understanding. We hope to have the opportunity to welcome you back to our resort and provide you with a better stay. Best regards, Ayub YULIANTO General Manager

Dear Mengchou C., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We\'re delighted to hear that you found our Heartist friendly and our hygiene standards to be excellent. We take pride in providing exceptional service from the moment you arrive until the time you leave, so your feedback truly means a lot to us. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Richard Michael S., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We\'re thrilled to hear that our Heartist went above and beyond to make your stay comfortable and enjoyable, especially given your extended business trip. We truly appreciate your kind words and the dedication of our team to ensure every guest feels well-cared for. We take great pride in providing our guests with the highest standards of service, and it’s wonderful to hear that we achieved this during your business trip. Your comfort and satisfaction are our top priorities, and we’re glad that our dedicated Heartist made a positive impact on your stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Vik C., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We’re so glad you and your family enjoyed your three-night stay with us. It’s wonderful to hear that our Heartist made such a positive impression on your kids and that you all had a great time at the pool and dining. We strive to create a memorable experience for families, and your kind words motivate us to keep delivering exceptional service. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager

Dear Jitranuch P., Greetings from Novotel Sihanoukville Holiday Resort, Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you enjoyed your stay and found our hotel new and comfortable, with clean rooms and a great sea view. We appreciate your kind words about our staff, especially Our Heartist Phiron the driver, and we\'re glad to know that he made your experience even better. We also value your feedback regarding the breakfast timing. Your suggestion to extend it to 10:30 or 11:00 for a more relaxed experience is very much noted, and we will certainly work on this to better accommodate our guests. Additionally, we will look into the possibility of providing more tables in the rooms to enhance your comfort. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our resort and provide you with another enjoyable stay. Best regards, Ayub YULIANTO General Manager