Mercure Jakarta Batavia 4 stars

Customer review rating (ALL Rating) 4.5/5 368 reviews

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Jalan Kali Besar Barat No 44 46, Roa Malaka, Tambora Kota Jakarta Barat, 11230 JAKARTA, Indonesia

Description

Hotel extras

  • Nearby Ancol, JI Expo & Jakarta International Stadium (JIS) only 10-15 minutes driving.

  • 5 minutes walking distance explore Old Town of Jakarta. 30 minutes driving to Soekarno Hatta

  • 3 minutes walk to Transjakarta Bus Station connecting Jakarta area, offers an easy access.

  • 3 minutes walk to Chinese & Local Restaurant. Wide selection of local food and street foods.

  • 15 minutes driving to Jakarta International Stadium (JIS) , Ancol, JI Expo for concertgoers

Our accommodation(s)

Hotel location

Mercure Jakarta Batavia

Jalan Kali Besar Barat No 44 46, Roa Malaka, Tambora Kota Jakarta Barat
11230 JAKARTA
Indonesia

GPS:-6.132382, 106.810051

Telephone
Fax +62 21 6915977

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

MALAKA

Malaka is an à la carte & all-day dining buffet restaurant in Jakarta. It presents International, Asian & Nusantara cuisine, offering menus all prepared in a showcase open kitchen and is often used as a wedding restaurant by Jakarta residents.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  368 reviews

TripAdvisor Rating  4.5/5  663 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

J. J. Families - Confirmed reviews ALL

Thank you for the extra effort to give us a double upgrade as a platinum member

Dear Mr. J., We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 3.5/5

Indra P. Families - Confirmed reviews ALL

Overall our stay was good.

Dear Mr. Indra P., Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience in a hectic parking situation. We fully understand how this could affect your first impression and comfort. We are also truly sorry to learn that your breakfast experience was not comfortable due to limited seating availability and delays in food replenishment. Your suggestion to separate group breakfasts from individual guests is highly appreciated and very valuable. This is an important point that we will review with our Food & Beverage and Operations teams to better manage group arrangements and ensure a more comfortable experience for all guests. The delay in refilling food items and the fact that several dishes ran out as early as 8:00 AM is certainly not acceptable, and we apologize for this shortfall. Immediate follow-up will be conducted with our team to improve preparation, monitoring, and refill procedures, especially during peak hours. Thank you once again for your constructive feedback. It helps us identify areas that need improvement, and we truly hope to have the opportunity to welcome you back and provide a much smoother and more enjoyable stay. Warm regards, Andri Mengko Front Office Manager

Customer review rating 4.0/5

Hansen K. Families - Confirmed reviews ALL

The location is easy to find and the rooms are neat and clean, for a 4 star hotel it is quite good, but the security guard at the car entrance is not friendly, parking is a bit difficult and there is loading and unloading at night which blocks the road so the car has to reverse, and usually for gold members, fruit is always provided.. this is not there.. but there is a delicious cake.. I was also upgraded for the room..

Dear Mr. Hansen K., Thank you very much for sharing your feedback and for recognizing the cleanliness of our rooms, the convenient location, and the room upgrade provided during your stay. We are also pleased to know that you enjoyed the cake amenity. At the same time, please accept our sincere apologies for the inconveniences you experienced. We are truly sorry to hear about the unfriendly impression at the car entrance, as this is certainly not the level of hospitality we strive to deliver. Your comments have been shared with our Security team for immediate coaching and improvement. We also regret the difficulty you encountered with parking and the disruption caused by loading and unloading activities at night. We understand how this situation can be inconvenient, and we will review our operational flow to minimize such disturbances going forward. Once again, thank you for your honest feedback. We truly appreciate it and hope to have the opportunity to welcome you back for a more seamless and pleasant experience. Warm regards, Andri Mengko Front Office Manager

Customer review rating 5.0/5

Michael A. Families - Confirmed reviews ALL

I did really have a nice stay at Mercure Batavia. They decorate the room, for my birthday. The upgraded room is really perfect for my small family. Will be back again for sure. Thanks Mercure Batavia

Dear Mr. Michael A., We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 5.0/5

Wedding S. F. Friends - Confirmed reviews ALL

presidential suite was a good experience

Dear Steanus & F., We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

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Other web-users rate our hotel

  • 544 reviews 8.2/10 Location
  • 1,159 reviews 8.7/10 Room
  • 1,295 reviews 9/10 Service
  • 26 reviews 8.9/10 WiFi
  • 726 reviews 8.8/10 Food
  • 577 reviews 8/10 Cleanliness
  • 537 reviews 8.7/10 Breakfast
  • 452 reviews 8.4/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.