Raffles Jakarta 5 stars

Customer review rating (ALL Rating) 4.8/5 4,012 reviews

ALLSAFE approved hotel

Information message

Raffles Jakarta
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+ 19 Services

Hotel extras

  • Certified ALLSAFE by Accor Verified by Sharecare health security Forbes Travel Guide

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Raffles Jakarta

Ciputra World 1
Jl Prof Dr Satrio Kav 3 5
12940 jakarta
indonesia

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO-HATTA INTERNATIONAL APT At 31km / 19 miles

GPS:-6.224434, 106.8240648

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our 173 sumptuous rooms and suites blend Indonesian culture with contemporary design. Offering sweeping city vistas and lush garden views, they feature marble bathrooms, floor-to-ceiling windows, inspired artworks and ultra-modern amenities. The hotel has 173 luxurious rooms and suites including the sublime 390 sqm Raffles Suite: - Raffles Rooms - Raffles Garden View Rooms - Signature Rooms - Artist Suites - Gallery Suites - Garden View Suites - Raffles Suite

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 2,520

  • Maximum capacity: 3000 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Raffles Jakarta

100% genuine reviews from our guests

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ALL Rating 4.8/5

4,012 reviews

Staycation Weekend well spent

Customer review rating 4.5/5

Adi Families - 01/12/2021 Confirmed reviews ALL

Good place, good accomodation and good service Convenience to the mall for food, playground.

Dear Bapak Suryadi, We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable journey with us. Sincerely, Gladys Learning & Quality Manager

Very Good stay

Customer review rating 5.0/5

Lay K. J. Families - 30/11/2021 Confirmed reviews ALL

It’s awesome stay during my kids Birthday… My Family have a wonderfull holidays and very happy with staff kindly services

Dear Mr. J., We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable journey with us. Sincerely, Gladys Learning & Quality Manager

Good location

Customer review rating 3.0/5

Wendy A. P. Families - 30/11/2021 Confirmed reviews ALL

For belreakfastnya terlalu ramai

Bapak Wendy p. yang terhormat, Terima kasih telah memberikan waktu Bapak untuk memberi tahu kami mengenai pengalaman di Raffles Jakarta. Kami menyesal bahwa Bapak mengalami hal yang tidak memenuhi harapan; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Di Raffles, kami berusaha memberikan layanan yang lebih baik kepada setiap tamu; oleh karena itu, umpan balik Bapak sangat penting bagi kami. Kami berterima kasih atas kesediaan Bapak membagikan pengalaman kepada kami dan kami berharap agar Bapak memberi kami kesempatan untuk melayani Bapak lebih baik dalam waktu dekat. Salam, Gladys Learning & Quality Manager

Wedding anniversary well-spent

Customer review rating 5.0/5

Shafa D. Couples - 30/11/2021 Confirmed reviews ALL

Stayed here for one night of wedding anniversary. Booked the room from Traveloka, and I WA the banquet service to make a simple romantic decoration which I thought would add extra charge but turns out it was free! They provided us a beautifully designed swan towels surrounded by lovely flower petals, a free slice of vanilla cake that says happy anniversary, and a very pleasant service throughout my stay. The room was neat and super clean, spacious, and offered an exceptional citylights. The breakfast was great. They served mostly Indonesian food Thanks so much!

Dear Ms. Shafa, We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable journey with us. Sincerely, Gladys Learning & Quality Manager

Good service, nice room and ambience

Customer review rating 4.0/5

Anonymous Couples - 30/11/2021 Confirmed reviews ALL

Very memorable, like the service and the rooms..

Dear Ms. Prisilia H., We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gladys Learning & Quality Manager

10very

Customer review rating 5.0/5

Fam S. P. Solo - 29/11/2021 Confirmed reviews ALL

Very Good service ,nice hotel , good food ..perfecto

Dear Ms. Fam Siu p., We very much appreciate your comments regarding your recent stay at Raffles Jakarta. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Raffles Jakarta in the near future. Sincerely, Gladys Learning & Quality Manager
Customer review rating 4.5/5

Risty H. Families - 29/11/2021 Confirmed reviews ALL

Short but sweet. Loving all the details and amall gestures the staffs are making. The cleanliness and overall quality is a top notch! Job well done.

Fabulous stay!

Customer review rating 4.5/5

Nginepenak Solo - 29/11/2021 Confirmed reviews ALL

Repatriation Package. Location : well located. Room : spacious, cozy, modern futuristic Food : extraordinary! complete set starting from appetizer, main course and dinner. (adding ice tea or bottled juice for lunch and dinner would be great complimentary ). Service : simple check in process, great assistance at the airport, frequent check by guest reps during my stay.

Dear Mr. Ade S., We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable journey with us. Sincerely, Gladys Learning & Quality Manager

Yes...very good located and pleasant stay here.

Customer review rating 4.5/5

Thomas S. T. R. Solo - 26/11/2021 Confirmed reviews ALL

I have very good experience...not only the facilities but also the service and hospiltality.

Dear Mr. Thomas R., We very much appreciate your comments regarding your recent stay at Raffles Jakarta. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Raffles Jakarta in the near future. Sincerely, Gladys Learning & Quality Manager

Great stay!

Customer review rating 5.0/5

Se Families - 26/11/2021 Confirmed reviews ALL

I felt very welcome since day 1. All the staffs were so accommodating and helpful to my need given I was staying with an infant.

Dear Ms. Shendy E., We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gladys Learning & Quality Manager

Perfectly done

Customer review rating 5.0/5

Davin Families - 24/11/2021 Confirmed reviews ALL

It was perfect, our children loved it, the upgrade was unbelievable, would be happy to be back soon

Dear Mr. Davin S., Thank you for taking the time to complete a survey following your recent stay at Raffles Jakarta. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Moreover, I am sorry that your dining experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gladys Learning & Quality Manager

Very comfortable

Customer review rating 5.0/5

Kian B. Business - 24/11/2021 Confirmed reviews ALL

The hotel and room was very comfortable, very clean, very spacious and I was able to have a very good sleep after a few days of moving cities due to a business trip. Very friendly and very professional service from the staff who handle it. Before arriving at the hotel, questions were sent regarding the facilities and others and when we arrived the hotel could immediately check in without having to wait. I also feel safe with the Covid prevention protocol implemented at the hotel. Very good location in the middle of business area and its surroundings have good restaurants to entertain my customers.

Dear Mr. Kian B., We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable journey with us. Sincerely, Gladys Learning & Quality Manager

Ambience food hospitality are OK+++

Customer review rating 5.0/5

Cicilia N. T. W. Couples - 24/11/2021 Confirmed reviews ALL

Xuper Comfort and Confi

Dear Ms. Cicilia, We very much appreciate your comments regarding your recent stay at Raffles Jakarta. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Raffles Jakarta in the near future. Sincerely, Gladys Learning & Quality Manager

Comfortable room

Customer review rating 3.5/5

Ts Business - 24/11/2021 Confirmed reviews ALL

Your room was comfortable but not the foods. The quality and the variants of the foods can be further improved to be as good as your room.

Dear Mr. Tomson S., Thank you for taking the time to complete a survey following your recent stay at Raffles Jakarta. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Moreover, I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gladys Learning & Quality Manager

Room is very nice, but some breakfast choices were so so

Customer review rating 4.0/5

Danny N. Couples - 24/11/2021 Confirmed reviews ALL

I have mentioned this to one of your servers, and they took my feedback well then provided me with the one I desired. So this feedback was just an additional reminder as some of the food choices weren't warm enough to my liking. I'm a regular with Accor Groups and will be back staying with you guys again. Thank you for the services.

Dear Mr. Danny N., Thank you for taking the time to complete a survey following your recent stay at Raffles Jakarta. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Moreover, I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gladys Learning & Quality Manager

Top

Customer review rating 5.0/5

Andi Couples - 24/11/2021 Confirmed reviews ALL

All perfect

Dear Mr. Andi, We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable journey with us. Sincerely, Gladys Learning & Quality Manager

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