Fairmont Beijing 5 stars

Customer review rating (ALL Rating) 4.4/5 107 reviews

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Description

Hotel extras

  • Centrally located Beijing hotel near the Silk Market and Ritan Park

  • A landmark with a rose gold façade and opulent, art-driven interiors

  • Premium international and Asian cuisine, including Beijing specialties

  • Multi-level spa with stunning city views and a glamorous indoor pool

Our accommodation(s)

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Room 1

Hotel location

Fairmont Beijing

8 Yong An Dong Li, Jian Guo Men Wai Avenue, Chaoyang District
100022 BEIJING
China

GPS:39.905488, 116.45205

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  107 reviews

Customer review rating 1.5/5

Richard S. M. Couples - Confirmed reviews ALL

Dear Mr. Richard S. M., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret that your experience did not meet the high standards typically associated with Fairmont hotels. I understand that the closure of the Gold Floor Lounge prior to your arrival was disappointing, and I apologize for any confusion regarding the breakfast and happy hour offerings. It is our intention to provide exceptional service, and I appreciate your patience in resolving the situation with our management team. Regarding the condition of the rooms and your dining experience at our Steakhouse Restaurant, I acknowledge your concerns. Your comments will be shared with the appropriate departments as we continually strive to enhance our guests' experiences. We value your loyalty to Fairmont and hope to have the opportunity to provide you with a more satisfying stay in the future. Warmest Regards, Fairmont Beijing

Customer review rating 3.5/5

Wei X. Solo - Confirmed reviews ALL

Dear Wei X., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and spacious accommodations. However, we regret that the air ventilation and furniture did not meet your expectations. Your comments will be taken into consideration for future enhancements. Best regards, Fairmont Beijing

Customer review rating 4.5/5

Mahmudul H. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Chin L. L. Solo - Confirmed reviews ALL

Dear Chin L. L., Thank you for sharing your feedback regarding your recent stay at Fairmont Beijing. We appreciate your insights, as they are invaluable in our ongoing efforts to enhance our guest experience. I am sorry to learn that you experienced discomfort with the temperature and air circulation in your room. We understand that maintaining a suitable environment is crucial for our guests' comfort. While our staff did their best to assist you with your request for a portable fan, we acknowledge that this situation should not have required such measures. It is heartening to know that you found our team to be helpful during your stay. We take pride in providing excellent service, and your recognition of their efforts is greatly appreciated. Your comments regarding the hotel's location have also been noted. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Fairmont Beijing

Customer review rating 2.0/5

Micheli A. B. Families - Confirmed reviews ALL

Dear Micheli A. B., Thank you for sharing your feedback regarding your recent stay at Fairmont Beijing. We appreciate your kind words about our exterior and lobby, and we are pleased to hear that you found them impressive. However, it is disheartening to learn about the condition of your initial room and the various issues you encountered during your stay. We take such feedback seriously as it is essential for us to maintain the high standards that our guests expect. The concerns related to cleanliness and the quality of breakfast items are particularly concerning, and your experience will be reviewed internally to ensure we address these matters effectively. Furthermore, we apologize for any inconvenience caused by the communication barrier with our staff, as we strive to provide an exceptional experience for all our guests. We appreciate your understanding in switching rooms, and we are glad that the new accommodation was more in line with your expectations. Your feedback on the rollout bed charge has also been noted. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future, providing a stay that meets your expectations fully. Best regards, Fairmont Beijing

Other web-users rate our hotel

  • 1,089 reviews 9.7/10 Location
  • 1,546 reviews 8.7/10 Room
  • 2,240 reviews 9.4/10 Service
  • 11 reviews 2.6/10 WiFi
  • 647 reviews 8.7/10 Comfort
  • 627 reviews 7.9/10 Amenities
  • 474 reviews 8.8/10 Cleanliness
  • 347 reviews 7.3/10 Breakfast

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