Fairmont Beijing 5 stars

Customer review rating (ALL Rating) 4.4/5 114 reviews

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Description

Hotel extras

  • Centrally located Beijing hotel near the Silk Market and Ritan Park

  • A landmark with a rose gold façade and opulent, art-driven interiors

  • Premium international and Asian cuisine, including Beijing specialties

  • Multi-level spa with stunning city views and a glamorous indoor pool

Our accommodation(s)

Hotel location

Fairmont Beijing

8 Yong An Dong Li, Jian Guo Men Wai Avenue, Chaoyang District
100022 BEIJING
China

GPS:39.905488, 116.45205

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  114 reviews

Customer review rating 3.5/5

Wei X. Solo - Confirmed reviews ALL

Good

Dear Wei X., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and spacious accommodations. However, we regret that the air ventilation and furniture did not meet your expectations. Your comments will be taken into consideration for future enhancements. Best regards, Fairmont Beijing

Customer review rating 4.5/5

Mahmudul H. Families - Confirmed reviews ALL

We enjoyed out stay at Fairmont. We initially had some issues with our room but the following day Mr. Lane was fantastic and resolved everything. We are quite happy with his customer service and professionalism. Location is good, close to Silk road.

Customer review rating 3.5/5

Chin L. L. Solo - Confirmed reviews ALL

During the stay, the weather in Beijing varies from day to day. It was cold in the night and early morning. I am not able to control the Temperature in the room. There is no cold/warm air provided for the room. Have to ask the Staff to open the openable window at high level from time to time to make the air circulation and temperature in the room to be bearable. This made me felt awkward. In order not to disturb the staffs, I requested for a portable fans so that the window can be closed, and the staff managed to find one and passed to me. Despite from that, the Staffs provide Great Service. Location of the Hotel is OK.

Dear Chin L. L., Thank you for sharing your feedback regarding your recent stay at Fairmont Beijing. We appreciate your insights, as they are invaluable in our ongoing efforts to enhance our guest experience. I am sorry to learn that you experienced discomfort with the temperature and air circulation in your room. We understand that maintaining a suitable environment is crucial for our guests' comfort. While our staff did their best to assist you with your request for a portable fan, we acknowledge that this situation should not have required such measures. It is heartening to know that you found our team to be helpful during your stay. We take pride in providing excellent service, and your recognition of their efforts is greatly appreciated. Your comments regarding the hotel's location have also been noted. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Fairmont Beijing

Customer review rating 2.0/5

Micheli A. B. Families - Confirmed reviews ALL

The exterior and lobby are incredible and jaw dropping as you walk in. The room was the complete opposite. From chair upholstery being glued together by sticky tape to a mouldy wall that was literally falling dure to water damage, cracked unkept tiles I could not believe what I walked in. I’m not the type of person that complaints to change rooms for no reason but this was completely unacceptable and after 20 hours of traveling I had to pack up and go downstairs to complain. I was switched to a much nicer and bigger room that was fair from perfect but more in line with my expectations. Breakfast was average but extremely expensive for what you got, the pastries were at least a day old and tasted bad, everything was oily and not a lot of variety I would not recommend this add on if you’re very mobile or getting a good deal which I was not. In addition I was charged the price of a second room for requesting a rollout bed for my child. I tried to order room service once and the soup was well made but had zero salt, I requested salt and was given an empty salt shaker. English is not spoken by the majorly of staff so if you have any issues you need to be very patient and direct to get them revolved. Air quality and temperature inside the room was also too hot and stuffy but this was resolved once we requested the window to be open. This was not the worst stay of my life but FAR from my expectations when I booked a 5 star hotel of this calibre for the high price I paid. Overall I’m glad the room was changed to something acceptable but I am honestly disappointed.

Dear Micheli A. B., Thank you for sharing your feedback regarding your recent stay at Fairmont Beijing. We appreciate your kind words about our exterior and lobby, and we are pleased to hear that you found them impressive. However, it is disheartening to learn about the condition of your initial room and the various issues you encountered during your stay. We take such feedback seriously as it is essential for us to maintain the high standards that our guests expect. The concerns related to cleanliness and the quality of breakfast items are particularly concerning, and your experience will be reviewed internally to ensure we address these matters effectively. Furthermore, we apologize for any inconvenience caused by the communication barrier with our staff, as we strive to provide an exceptional experience for all our guests. We appreciate your understanding in switching rooms, and we are glad that the new accommodation was more in line with your expectations. Your feedback on the rollout bed charge has also been noted. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future, providing a stay that meets your expectations fully. Best regards, Fairmont Beijing

Customer review rating 4.5/5

Chun-hsien L. Friends - Confirmed reviews ALL

Great stay experience and the hotel was well maintained even it is a bit dated. Front staff were very helpful and very welcoming to the guests.

Dear Chun-Hsien L., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our helpful staff and the overall maintenance of the hotel. Your comments are valuable to us as we continuously strive to enhance our guests' experiences. Best regards, Fairmont Beijing

Other web-users rate our hotel

  • 1,105 reviews 9.7/10 Location
  • 1,576 reviews 8.7/10 Room
  • 2,319 reviews 9.4/10 Service
  • 10 reviews 2.9/10 WiFi
  • 663 reviews 8.7/10 Comfort
  • 635 reviews 7.9/10 Amenities
  • 478 reviews 8.8/10 Cleanliness
  • 338 reviews 7.4/10 Breakfast

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