Raffles Hotel Le Royal Phnom Penh 5 stars

Customer review rating (ALL Rating) 4.8/5 937 reviews

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Raffles Hotel Le Royal Phnom Penh - Image 1
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Raffles Hotel Le Royal Phnom Penh - Image 3
Raffles Hotel Le Royal Phnom Penh - Image 4
92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, 120211 PHNOM PENH, Cambodia

Description

Hotel extras

  • Labelled ALLSAFE

  • Just a short stroll from all of Phnom Penh's tourist attractions

  • Raffles' renowned 24-hour personal butler service

  • Refined restaurant featuring exclusive Royal Khmer recipes

  • Home to the iconic Elephant Bar

Our accommodation(s)

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Hotel location

Raffles Hotel Le Royal Phnom Penh

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 PHNOM PENH
Cambodia

GPS:11.576354, 104.918079

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  937 reviews

TripAdvisor Rating  4.5/5  2,660 reviews

Certificate of excellence 2025

Excellent Service

TripAdvisor rating 5.0/5

peter paul a TripAdvisor review

We would like to express our sincere appreciation for the excellent service provided during our recent stay at Raffles Hotel Phnom Penh. From the moment we arrived, your team demonstrated professionalism, warmth, and attention to detail that made our stay truly comfortable and memorable. The service exceeded our expectations, and we are very grateful for the care and hospitality shown throughout our visit. Thank you for maintaining such high standards of service. We truly enjoyed our stay and look forward to visiting Raffles Hotel again in the future.

Customer review rating 4.0/5

Jo H. H. Business - Confirmed reviews ALL

I had a very pleasant stay at Raffles Phnom Penh, with several memorable moments. I would especially like to compliment the housekeeping team for their thoughtful and delightful service. One day, I left a tip with a small note asking them to fold a towel elephant. When I returned to the room, I was surprised to find two towel swans arranged with rose petals instead—far beyond what I expected. It was incredibly cute and genuinely made my day. :) The food quality was excellent. I ordered room service twice during my stay, and both meals were delicious. Once the order was placed, the delivery was prompt and the service was efficient. That said, there is room for improvement in the room service phone system. On both occasions, I was unable to reach room service directly by phone and had to call the front desk first, who then asked room service to call my room back. It may be helpful for the hotel to check the phone lines or internal call routing to make this process smoother. Another area that could be improved is the breakfast service speed. Although the kitchen appeared well staffed, the waiting time for breakfast was quite long each morning. On one occasion, I ordered a bowl of noodles and waited nearly 30 minutes, which felt a bit long for breakfast service. Overall, Raffles remains a charming hotel with warm service and excellent food. With some improvements to the room service communication and breakfast efficiency, the experience would be even more enjoyable.

Dear Mr. H., Thank you for taking the time to share such a thoughtful and balanced reflection on your stay at Raffles Hotel Le Royal Phnom Penh. We are truly delighted to know that your visit was a very pleasant one and that several moments stood out as memorable. Your kind words about our housekeeping team are especially appreciated. The joy you described upon discovering the towel swans and rose petals perfectly captures what we strive to create—unexpected, heartfelt touches that make our guests feel genuinely cared for. We have shared your compliment with the team, who were absolutely thrilled to know their creativity made your day. We are also pleased that you enjoyed the quality of our room service offerings and found the food both delicious and promptly delivered. At the same time, we sincerely appreciate your constructive feedback regarding the room service phone system. We agree that reaching the appropriate department should be seamless, and we are currently reviewing our internal call routing to ensure a smoother and more direct experience going forward. Your comments about breakfast service are equally valuable. While we are glad you found the culinary offering appealing, we regret that the waiting time did not meet expectations—particularly for breakfast. This feedback has been shared with our culinary and service teams, and we are actively reviewing our processes to improve efficiency during peak hours without compromising quality. Thank you once again for your generous praise and insightful suggestions. It is feedback such as yours that helps us refine the guest experience while preserving the charm and warmth that define Raffles. We truly hope to have the pleasure of welcoming you back, and to offer you an even more seamless and memorable stay. Warm regards, Dagmar General Manager

Customer review rating 5.0/5

Robert J. K. Couples - Confirmed reviews ALL

It’s a lovely place where you get to feel great every step of the way.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Customer review rating 5.0/5

Timothy P. O. Couples - Confirmed reviews ALL

We live in Phnom Penh and booked a weekend at Raffles for my wife's birthday. After a smooth check in the first things we noticed in our room were a bunch of flowers, wine, a cake and a hand written birthday message to my wife from the hotel manager. That was the story of the entire weekend, it's the little attentions to detail that set Raffles Le Royal apart. A glass of chilled lemon water when you sit by the pool, the fragrances and Mosquito spray at the pool loungers, the great staff everywhere who go out of their way to make your stay memorable - special mention to Ousa, Srey Ngol, Sok Chun and Bona, just a few of the staff who work so hard. Great stay and we will be back very soon,

Dear Mr. O., Thank you very much for taking the time to share such a generous and heartfelt review following your recent stay with us at Raffles Hotel Le Royal. It was truly our pleasure to welcome you for such a special occasion, and we are delighted to know that your wife’s birthday celebration was made memorable through the thoughtful touches and personalized attentions arranged by our team. Creating meaningful moments through detail, care, and genuine hospitality is at the heart of the Raffles experience, and your kind words affirm this beautifully. We are especially pleased to hear that you enjoyed the little luxuries throughout the weekend—from the poolside amenities to the warm, attentive service provided by our colleagues. Your recognition of Ousa, Srey Ngol, Sok Chun, and Bona will be shared with them and the wider team; they will be truly proud to know their efforts made such a lasting impression. Thank you once again for choosing Raffles Hotel Le Royal to celebrate such a special moment. We look forward to welcoming you back very soon and creating yet another unforgettable stay. With our warmest regards, Dagmar General Manager

We selected the right restaurant for our special occasion

TripAdvisor rating 5.0/5

barang o TripAdvisor review

We celebrate my wife’s birthday at Le Royal Restaurant and had a wonderful experience. Table decoration and beautiful view made the evening special, and the dinner was truly romantic. Service was excellent, thank you to Pisey for her attentive care, and compliments to the chef for the delicious food. Shout out to Tin for his assistance with the steaks. We truly appreciate the team for making this celebration memorable. Cool

Dear Mr. Kriz, We very much appreciate your comments regarding the celebration of your wife’s birthday at our Restaurant Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

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Other web-users rate our hotel

  • 198 reviews 9.6/10 Location
  • 375 reviews 8.2/10 Room
  • 781 reviews 9.1/10 Service
  • 10 reviews 8.6/10 WiFi
  • 309 reviews 9.5/10 Vibe
  • 266 reviews 9.4/10 Amenities
  • 203 reviews 8.4/10 Breakfast
  • 157 reviews 7.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.