Raffles Hotel Le Royal Phnom Penh 5 stars

Customer review rating (ALL Rating) 4.8/5 942 reviews

Raffles Hotel Le Royal Phnom Penh - Image 1
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Description

Hotel extras

  • Labelled ALLSAFE

  • Just a short stroll from all of Phnom Penh's tourist attractions

  • Raffles' renowned 24-hour personal butler service

  • Refined restaurant featuring exclusive Royal Khmer recipes

  • Home to the iconic Elephant Bar

Our accommodation(s)

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Hotel location

Raffles Hotel Le Royal Phnom Penh

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 PHNOM PENH
Cambodia

GPS:11.576354, 104.918079

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  942 reviews

TripAdvisor Rating  4.5/5  2,663 reviews

Certificate of excellence 2025

Customer review rating 2.0/5

Alexander P. Couples - Confirmed reviews ALL

Stay in an Executive Suite over New Years Eve as ALL Platinum member. Beautiful building and rooms - but the service is not living up to it in too many areas. Overall in terms of service our expectations were unfortunately not met - staff not knowing what our rate included on multiple ocasions (including lengthly discussions on inclusions on multiple ocasions until charges were taken off), wrong information in making a reservation for NYE, lack of service and towels at the pool. The worst breakfast service I have seen in a long time with waiting times of 60-90 minutes - for wrong Orders served cold. Complaining about these matters I have received ZERO reaction from mangement.

Customer review rating 5.0/5

Andrew M. H. Families - Confirmed reviews ALL

A wonderful end to a few weeks touring a wonderful country.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Truly historical hotel in Phnom Penh with French colonial style and architecture

TripAdvisor rating 5.0/5

Dqminh89 TripAdvisor review

I did not stay here but had business lunch at the hotel. Really admired the services and the colonial style of the hotel which brings back nostalgia of the Indochina history. The foods were very delicious and great atmosphere for the business meeting. I love every corner of the hotel. Last but not least, I wish the hotel could add the New York Times newspaper to its PressReader’s app just like the Rosewood. I will come back to stay here.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Excellent Staff and Beautiful Heritage Colonial Hotel

TripAdvisor rating 4.0/5

Sightseer25675262402 TripAdvisor review

We had a lovely stay at Raffles during the New Year. The reception staff were friendly, Chary was very welcoming and hospitable, always attentive and always there to assist us with a smile. Thank you as well for the thoughtful gestures for the children. Breakfast was fine in terms of food but the service experience could be better. The waiting time was longer than expected, and the service felt less personal than the luxury standard we anticipated. Overall, we had a pleasant stay. The hotel features wonderful swimming pools and a jacuzzi, and the property itself is beautiful and charming, showcasing local heritage and culture through its well-maintained colonial architecture.

Dear Ms. Vora, Thank you very much for choosing Raffles Hotel Le Royal to celebrate the New Year, and for taking the time to share your thoughtful and balanced feedback with us. We are truly delighted to know that you had a lovely stay and that our reception team made such a positive impression. Your kind words about Chary are especially appreciated; she will be thrilled to know her warm, attentive, and genuine hospitality helped make your stay memorable. We are also pleased that the thoughtful touches for your children were meaningful and added to your family’s experience. It is wonderful to hear that you enjoyed our swimming pools, jacuzzi, and the timeless beauty of our historic property. Preserving and sharing Cambodia’s rich heritage through our colonial architecture is something we are very proud of, and we are glad this aspect of the hotel enhanced your stay. At the same time, we sincerely thank you for your candid comments regarding the breakfast service. We regret that the waiting time and level of personal attention did not meet the luxury standards you expected from Raffles. Please be assured that your feedback has been shared with our culinary and service teams, and we will use it constructively to refine our service flow and enhance the overall breakfast experience. We are grateful for your kind recommendation and hope to have the pleasure of welcoming you and your family back to Raffles Hotel Le Royal in the future, where we trust we can deliver an even more seamless and memorable stay. Warm regards, Dagmar General Manager

Customer review rating 5.0/5

Susan C. Families - Confirmed reviews ALL

Amazing hotel. Great value for money. Everything was perfect - from the room to the staff to the food. The NYE buffet & entertainment were great and well priced.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

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Other web-users rate our hotel

  • 198 reviews 9.6/10 Location
  • 374 reviews 7.9/10 Room
  • 779 reviews 9/10 Service
  • 10 reviews 8/10 WiFi
  • 310 reviews 9.5/10 Vibe
  • 267 reviews 9.5/10 Amenities
  • 255 reviews 7.6/10 Food
  • 204 reviews 8.2/10 Breakfast

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