Dear Ms. H., Thank you for sharing such a wonderful review following your recent stay at Raffles Hotel Le Royal Phnom Penh. We are truly delighted to know that you and your granddaughter had such a memorable experience with us. Your kind comments about our thoughtful touches, exceptional service, room quality, breakfast, cocktails, cleanliness, and the distinctive Raffles ambiance are greatly appreciated. It is especially rewarding to learn that, even after 14 years since your last visit, our team continued to deliver the same high level of service that you remember. A special thank you for recognizing our Butler Marky (Tingkea) for his contribution to your satisfaction. We will be delighted to share your compliments with him and the entire team. Thank you for your recommendation and loyalty as an ALL-Accor member. We look forward to welcoming you and your family back to Raffles Hotel Le Royal for another unforgettable stay. Sincerely, Sharon Quality & Development Manager

Dear Mr. A., Thank you for sharing your feedback. We are pleased to know that you enjoyed your stay and appreciated our team's friendly, helpful, and professional service. We also appreciate your comments regarding the twin room setup. Your feedback on the room key allocation, bathroom lighting, and sound insulation has been shared with the relevant teams for review as we continue to enhance the guest experience. Please accept our apologies for not proactively informing you that an additional room key could be provided for guests sharing a room. The sound insulation concern is being addressed as part of our ongoing room enhancement program. Thank you once again for your recommendation. We look forward to welcoming you back to Raffles Hotel Le Royal for another memorable stay. Sincerely, Sharon Quality & Development Manager

Dear Ms. M., Thank you for choosing Raffles Hotel Le Royal and for taking the time to share your feedback. We are thrilled to learn that you had an exceptional stay and that the service provided by our team was the highlight of your experience. Your compliments regarding our staff, beautiful property, amenities, dining offerings, and overall experience are greatly appreciated. It is especially rewarding to know that every aspect of your stay, from booking and arrival to accommodation, breakfast, cleanliness, Wi-Fi, and departure, met your expectations. Feedback such as yours motivates us to continue creating memorable experiences for our guests. Thank you once again for your recommendation. We look forward to welcoming you back to Raffles Hotel Le Royal on your next visit to Phnom Penh. Sincerely yours, Sharon Quality & Development Manager

Dear Mr. I., Thank you for taking the time to share your wonderful feedback following your seven-night stay at Raffles Hotel Le Royal. We are delighted to learn that you enjoyed our hotel, location, amenities, and most importantly, the service provided by our team. It is especially rewarding to know that your stay was made memorable through the personalized care and attention delivered by our butler, Rosy. Your kind recognition of Rosy's professionalism, warmth, and dedication means a great deal to us. We will be delighted to share your compliments with her and the team. Feedback such as yours truly inspires us to continue creating meaningful and memorable experiences for our guests. We sincerely appreciate your loyalty as an ALL-Diamond member and your recommendation of our hotel. It was a pleasure to have you with us, and we look forward to welcoming you back to Raffles Hotel Le Royal on your next visit to Phnom Penh. Sincerely, Sharon Quality & Development Manager

Dear Mr. L., Thank you for your wonderful review and for recommending Raffles Hotel Le Royal. We are delighted to know that you enjoyed our hospitality, breakfast, afternoon tea, Elephant Bar, pool, and the historic charm of our hotel. Your kind words about our team's attention to detail and genuine care are truly appreciated. Thank you also for your feedback regarding the toilet brush. While this item is not placed in our guest rooms, it is available through our housekeeping team and can be provided upon request at any time. We apologize for any inconvenience caused. We look forward to welcoming you back for another memorable stay, hopefully a little longer next time. Sincerely, Sharon Quality & Development Manager

Dear Prof. C., Thank you for your wonderful feedback and for choosing Raffles Hotel Le Royal for your group stay. We are delighted to know that you and your group had an excellent experience throughout your visit. Your kind recognition of Ratha our Assistant Director, Catering Sales and the team is truly appreciated and will be shared with them. It is rewarding to hear that our attentive service and commitment to delivering memorable experiences contributed to the success of your event. We sincerely appreciate your recommendation and look forward to welcoming you and your group back to Raffles Hotel Le Royal in the future. Sincerely, Sharon Quality & Development Manager

Dear Mr. Danny, Thank you for your wonderful review and for choosing Raffles Hotel Le Royal during your first visit to Cambodia. We are delighted to know that your experience exceeded expectations and that you enjoyed the hotel's heritage atmosphere, warm hospitality, and well-maintained accommodations. Your kind words about our team's genuine smiles and attentive service are truly appreciated. We are especially pleased to learn that one of our team members, Etha, made your stay even more memorable by creating a sense of comfort and security throughout your visit. We will be delighted to share your recognition with her. Thank you once again for your recommendation and for your perfect rating. We look forward to welcoming you back to Raffles Hotel Le Royal on your next visit to Cambodia. Sincerely, Sharon Quality & Development Manager

Dear S., Thank you for your wonderful review and perfect rating. We are delighted to know that your staycation was as welcoming, relaxing, and enjoyable as always. It is especially rewarding to hear that our team, comfortable surroundings, breakfast experience, and efficient booking process all contributed to another memorable stay. Your kind recommendation means a great deal to us and serves as great encouragement for our colleagues, who strive to create exceptional experiences for every guest. We truly appreciate your continued loyalty and look forward to welcoming you back to Raffles Hotel Le Royal for another unforgettable stay in the near future. Sincerely, Sharon Quality & Development Manager

Dear Ms. Chonnatee, Thank you for your wonderful review and perfect rating. We are delighted to know that you had such an impressive stay with us and enjoyed the beauty of our historic hotel. It is especially rewarding to hear that you found the bed exceptionally comfortable, appreciated our delicious breakfast selection, and experienced the warm hospitality of our team throughout your stay. Your kind recognition of Ms. Etha our Director of Rooms, will be shared with them and the entire team, who will be thrilled to know they helped make your visit memorable. Thank you for your recommendation. We look forward to welcoming you back to Raffles Hotel Le Royal for another exceptional stay in the future. Sincerely, Sharon Quality & Development

Dear Ms. C., Thank you very much for sharing your wonderful feedback and for awarding us a perfect score following your recent stay at Raffles Hotel Le Royal. We are truly delighted to learn that you had an amazing experience and felt exceptionally well cared for from arrival through departure. It is especially rewarding to know that you enjoyed our facilities, particularly the pool, the attentive service from our Pool Bar team, and the signature experience at the Elephant Bar. We are also pleased that your booking experience through the Accor ALL App was seamless and that your ALL Gold membership benefits were recognized and delivered to your satisfaction. Your compliments regarding our pre-arrival communication, comfortable accommodation, cleanliness, breakfast, and overall service will be shared with our teams, who will be thrilled to know they contributed to making your stay so special. Thank you once again for your kind recommendation and for choosing Raffles Hotel Le Royal. We look forward to welcoming you back to Phnom Penh for another memorable stay in the near future. Sincerely, Sharon Quality & Development

Dear Mr. Alain, Thank you for sharing your experience with us. We are delighted to learn that you enjoyed a comfortable and quiet stay and appreciated the charm of our historic hotel, our rooms, and the dining and beverage experiences available throughout the property. It is especially rewarding to know that our team's friendly, attentive, and professional service made such a positive impression on your visit. We are also pleased that our colleagues were able to provide meaningful support during the unexpected luggage delay. Going above and beyond to care for our guests is something we take great pride in, and your recognition of these efforts, as well as your special mention of our Butler Mr. Gabriel and the team, will certainly be shared with them. Thank you for your valuable feedback and your recommendation. We look forward to welcoming you back to Raffles Hotel Le Royal for another memorable stay in the near future. Sincerely, Sharon Quality & Development Manager

Dear Mr. M., Thank you for taking the time to share your feedback following your recent stay at Raffles Hotel Le Royal. We are thrilled to learn that you had such an enjoyable family stay and that you found our hotel beautiful and our staff excellent. Your perfect ratings across all aspects of the guest experience are greatly appreciated and serve as wonderful encouragement for our team. We are also pleased to know that your booking experience, accommodation, dining, and overall stay met your expectations, and that you would highly recommend both our hotel and the ALL-Loyalty program. Thank you once again for your kind feedback and valued loyalty. We look forward to welcoming you back to Raffles Hotel Le Royal in the near future. Sincerely, Sharon Quality & Development Manager

Dear Mr. B., Thank you very much for taking the time to share your feedback following your recent stay at Raffles Hotel Le Royal. We are delighted to learn that you had a perfect experience and particularly enjoyed the hotel's atmosphere, beautiful surroundings, and the comfort and tranquility of your room. It is also wonderful to hear that our team contributed positively to your stay through their friendliness and helpfulness. Your special recognition of Sophia and Moony is greatly appreciated. We will be pleased to share your kind comments with them and the entire team, who strive to create memorable experiences for every guest. Thank you once again for your recommendation and generous feedback. We truly value your support and hope to have the pleasure of welcoming you back to Raffles Hotel Le Royal in the near future. Sincerely, Sharon Quality & Development Manager

Dear Mr. L., Thank you for sharing such a wonderful review. We are truly delighted to learn that your stay exceeded expectations and that so many aspects of your visit contributed to a memorable experience. It is especially rewarding to know that the warm welcome, personalized service, room upgrade, anniversary setup, exceptional breakfast, and flexible late check-out made a positive impact on your stay. Your kind recognition of our team members, particularly those who assisted with your arrival, check-in, and dining experience, means a great deal to us. Creating thoughtful and personalized moments for our guests is at the heart of what we do, and we are thrilled that these efforts helped make your celebration so special. To be considered among your top hotel experiences worldwide is an incredible compliment and one we are honored to receive. Thank you once again for your generous feedback. We look forward to welcoming you back to Raffles Hotel Le Royal for another exceptional stay in the future. Sincerely, Sharon Quality & Development Manager

Dear Ms. R.. Thank you for sharing your wonderful feedback and for choosing Raffles Hotel Le Royal. We are delighted to know that you enjoyed the historic charm of our hotel and that our butler team made you feel warmly welcomed and at home throughout your stay. It is especially rewarding to hear that you enjoyed the heritage tour, your garden-view room, the thoughtful preparation of your requested amenities, and our wellness facilities. Your kind words about our team's attentive service, comfort, and luxury experience are truly appreciated and will be shared with our colleagues. We are also pleased that you enjoyed the Elephant Bar and other hotel facilities during your visit. Thank you once again for your generous recommendation and for subscribing to the Raffles Newsletter. We look forward to keeping you informed about our latest experiences, exclusive offers, and upcoming events. We look forward to welcoming you back to Raffles Hotel Le Royal for another memorable stay. Sincerely, Sharon Quality & Development Manager

Dear Martin A. M., Thank you for choosing Raffles Hotel Le Royal once again and for sharing such wonderful feedback following your recent stay. We are truly honored to welcome you back for your third visit and delighted to know that your experience was as memorable as ever. It is especially rewarding to hear that you appreciated our well-maintained facilities, enhanced breakfast experience, the timeless charm of the Elephant Bar, and the warm hospitality extended by our team. Your kind comments regarding the comfort and beauty of your room, as well as the outstanding service provided by your butler and our colleagues, are greatly appreciated. We will be delighted to share your recognition with the entire team. We also value your thoughtful feedback on sustainability. Continuous improvement remains an important focus for us, and we appreciate your encouragement as we strive to make a positive impact. Thank you again for your loyalty and recommendation. We look forward to welcoming you and your family back to Raffles Hotel Le Royal soon, hopefully with more time to relax and enjoy our beautiful swimming pool. Sincerely, Sharon Quality & Development Manager

Dear Mr. C., Thank you for taking the time to share your exceptional feedback following your recent stay with us. We are delighted to learn that Raffles Hotel Le Royal continues to feel like your "home away from home." Your generous comments about our world-class service, especially the Butler team, as well as your recognition of our housekeeping colleagues for their excellent room care and turndown service, are sincerely appreciated. It is particularly rewarding to know that every aspect of your experience met your expectations and that the collective efforts of our entire team contributed to such a memorable stay. Your loyalty, trust, and continued recommendation mean a great deal to all of us. Thank you once again for your support. We look forward to welcoming you back to your Phnom Penh home for another exceptional stay. Sincerely, Sharon Quality & Development Manager

Dear Ms. M., Thank you for taking the time to share your wonderful feedback and for awarding us A. perfect 100/100 overall satisfaction score. We are delighted to learn that our warm hospitality and attentive service made you feel at home during your stay. Your kind comments regarding our team, cleanliness, arrival experience, and overall service are greatly appreciated and will be shared with our colleagues. It is especially rewarding to know that you would highly recommend Raffles Hotel Le Royal to your family, friends, and colleagues. Your support and recognition inspire us to continue delivering memorable experiences for all our guests. We sincerely appreciate your trust and look forward to welcoming you back to Raffles Hotel Le Royal in the near future. Sincerely, Sharon Quality & Development Manager