Swissôtel Sydney

Customer review rating (ALL Rating) 4.4/5 6,983 reviews

Best price
guarantee
Swissôtel Sydney - Image 1
Swissôtel Sydney - Image 2
Swissôtel Sydney - Image 3
Swissôtel Sydney - Image 4
68 Market Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Telephone
Fax +61 2 9238 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  6,983 reviews

TripAdvisor Rating  4.3/5  3,955 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Suzana N. Families - Confirmed reviews ALL

Hello, my feedback would have been rated a 9 or 10, even with a lift out of service and having to wait for 5mins to gain access to it several times, and not having towels available at pool side and having to search for someone to assist. The people behind reception and the ground floor were exemplary, they were so helpful and friendly, it made the stay enjoyable. People make your stay or break it. The spa lady brought my mood down. The older lady with an accent. I asked her where the pool towels were and she told me to speak to someone near the pool or dial 9 on the phone, when I left ,2 of the spa customers came out with a towel. I went back in to ask her again and she said spa guests had access to towels in the Locker. What upset me was that she didn't even try to assist by calling who needed to be called to stock the rack, if she can't give me the spa towels the least she could do was make it a nice experience and offer to call. Even if the spa is separate to the hotel, it's in the hotel and they represent the hotel as well. This brought my rating down as it definitely brought my mood down.

Dear Ms. N., Thank you for taking the time to share your feedback with us. We’re very pleased to hear that you enjoyed your stay overall and that our reception and ground floor teams made such a positive impression. Your kind words about their friendliness and helpfulness are truly appreciated. We apologize for the inconvenience caused by the lift being out of service. This is due to ongoing renovation works aimed at improving safety and service, and we thank you for your patience. We are also sorry for the difficulty you experienced accessing pool towels and for the interaction at the spa, which clearly fell short of our service standards. While the spa operates separately, it is part of the overall guest experience, and your comments have been shared with the relevant teams to ensure a more proactive and supportive approach going forward. Thank you again for your valuable feedback. We hope to welcome you back for an even better experience in the future. Best Regards, Maanvick Ganesh Assistant Manager

Customer review rating 2.0/5

Camila R. Couples - Confirmed reviews ALL

The hotel was nice and the room as well but every time that I went to take the lift it will take at least 10’ to come. When I had to do the check out I went to take the lift at 10.30, and we have been waiting for 25’ (I’m not exaggerating) they will take so long to come and every time they did they were full so we couldn’t get in. So we decided to take the stairs and it was such a bad idea, it didn’t have an exit to the lobby. We had to go all the way down to the street and it let us out around the corner of the hotel. Very useless

Dear Camila, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the hotel and your room, however we sincerely apologise for the inconvenience you experienced with our lifts during your stay. At the time of your visit, we were in the process of upgrading our lifts as part of a major improvement program to enhance reliability, safety and guest comfort. While this work is essential, it did unfortunately result in longer waiting times, particularly during peak periods such as check-out, which we understand was extremely frustrating. Thank you again for your understanding and valuable feedback. We truly look forward to welcoming you back once our lift upgrades are complete for a much smoother and more seamless experience. Best wishes, Siddoway Assistant Front Office Manager Swissotel Sydney

Customer review rating 5.0/5

Horst B. Families - Confirmed reviews ALL

Alles top

Dear Mr. B., Thank you very much for your kind feedback. We’re delighted to hear that everything met your expectations. Your positive comments mean a lot to us and motivate our team to keep delivering the best possible service. We hope to welcome you back soon. Sincerely, Maanvick Ganesh Assistant Manager

Customer review rating 3.0/5

Craig W. Families - Confirmed reviews ALL

We’ve stayed in other Swissôtel’s overseas and so our expectations were somewhat influenced by these experiences. As a platinum Accor member, we had anticipated that we might perhaps get early check-in and even a room upgrade. However, neither of these eventuated. Whilst disappointing, it was understandable if there had not been rooms available and so forth. We had emailed ahead and advised that this stay was related to an anniversary celebration. The reply from the hotel was that they would arrange a complimentary “gesture” on our arrival, but this didn’t materialise either. We did receive a card and small token acknowledging our platinum status. Whilst it was a welcome acknowledgement, this was not what we expected. On there own, none of these incidents would have been an issue however, it was the cumulative effect of all of these during our stay that gave us pause. It made us notice other things that we might not have thought too much about otherwise. These included some maintenance issues at the hotel (lift buttons not working, some illuminated lift indicators absent from our floor, bathroom door and some other minor damage, etc. My partner commented, and I noticed myself (as well as witnessed at least one other customer express his frustration) that there was very limited soap available in the public rest rooms on the reception floor, ie. only one of the dispensers had soap during our entire 3 night stay. Again, small things that on their own meant very little, but taken together with other disappointments only added to the feeling of a substandard experience. I enquired before our last night if it was possible for a late check-out the next day and was informed that this was not available. Although again disappointing, especially being a platinum Accor member, it was understandable if rooms were in high demand. We were offered a card to allow us continued access to the executive lounge but alas, when we later tried to use this, it didn’t work. I think for us, that was the last straw, and we were somewhat pleased to leave by that stage. Compared to our experiences overseas at Swissôtel, this was the polar opposite. It was frustrating and disappointing, and although we tried to be understanding and accommodating, the cumulative effect of everything going against us led to a feeling that we had been somewhat let down a bit. On a positive note, outside of this staff were pleasant enough. The hotel itself is quite impressive, although our room was very basic compared to similar rooms of this level overseas. The executive lounge was welcoming and well-appointed. We did notice though that there was room for some improvement here as well in terms of increased variety of food options, especially for breakfast. Despite this, one would hardly starve dining here. The location of the Swissôtel Sydney is the real selling point of this establishment. It’s very central and provides easy access to Darling Harbour, Hyde Park, Circular Quay, the Opera House, etc. Public transport options are literally outside the door or across the street. It’s brilliant! Would we return? Probably not as there are other hotels in the Accor range in and around the central Sydney location. This stands in stark contrast to how we patronise other establishments overseas where we tend to stick with what we know and are guided by the level of service we’ve received before.

Dear Mr W., Thank you for taking the time to share such a considered and detailed account of your stay, and for your loyalty as an Accor Platinum member. I am genuinely sorry to read how disappointing your experience with us was, particularly given your previous positive stays at Swissôtel properties overseas and the significance of your anniversary celebration. I regret that we were unable to deliver on early check-in, an upgrade, or the anticipated anniversary gesture, and that the alternatives offered did not meet your expectations. While some limitations can occur due to occupancy, I fully appreciate that the cumulative effect of these missed opportunities, combined with the operational and maintenance issues you observed, understandably led to frustration and a sense of being let down. Your comments regarding lift functionality, general maintenance, public area amenities, and the breakdown in communication around late check-out and Executive Lounge access are concerning. These are details that matter, particularly at our brand level, and I sincerely apologise that they detracted from your overall experience. I do appreciate your kind remarks about our team, the Executive Lounge environment, and the hotel’s location, which you rightly note is one of our strongest attributes. Your constructive feedback regarding food variety and room standards is also valued and will be shared with our senior management and relevant department leaders for review and improvement. It is disappointing to hear that you would not consider returning, especially as this contrasts so strongly with your experiences at other Swissôtel properties. Please know that your feedback has been taken seriously and will contribute to our ongoing efforts to improve consistency and service delivery. Thank you again for your honesty and for choosing to stay with us. I am truly sorry that we did not meet the standard you rightly expected on this occasion. Sincerely, Michelle Holdsworth Front Office Manager

Customer review rating 3.0/5

Jason C. Couples - Confirmed reviews ALL

No discounts and no restaurant opened and not available. Disappointing.

Dear Mr C., Thank you for taking the time to share your feedback and for staying with us as an Accor Gold member. While I’m pleased to hear that the booking process was easy, I’m very sorry for the disappointment caused by the unavailability of dining options and the inability to use member privileges during your stay, particularly given the busy public holiday period. I understand how frustrating it would have been to receive inconsistent information from our team, and I apologise for the confusion and inconvenience this caused. Your comments regarding staff product knowledge and communication are taken seriously and will be shared with our management team for review and further training, as this is not the experience we aim to provide, especially to our loyal members. Thank you again for your honest feedback. I regret that your stay did not meet expectations on this occasion. Sincerely, Michelle Holdsworth Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 3,266 reviews 9.6/10 Location
  • 3,694 reviews 7.5/10 Room
  • 3,754 reviews 7.7/10 Service
  • 47 reviews 4.6/10 WiFi
  • 1,375 reviews 4.7/10 Amenities
  • 1,144 reviews 6.7/10 Cleanliness
  • 955 reviews 6.9/10 Breakfast
  • 610 reviews 5.5/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.