Fairmont Hotel Vier Jahreszeiten 5 stars

Customer review rating (ALL Rating) 4.9/5 2,223 reviews

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Description

Hotel extras

  • Hamburg's Grand Hotel

  • Culinary diversity: Nine restaurants and bars

  • Uniquely located in the heart of the Hanseatic city by the Inner Alster Lake

  • Service excellence with 300 employees in 156 rooms and suites

  • Vier Jahreszeiten Spa & Fitness with an exclusive rooftop terrace

Our accommodation(s)

Hotel location

Fairmont Hotel Vier Jahreszeiten

Neuer Jungfernstieg 9 14
20354 HAMBURG
Germany

GPS:53.555603, 9.991689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  2,223 reviews

TripAdvisor Rating  4.7/5  2,199 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Ib F. A. Families - Confirmed reviews ALL

outstanding

Dear Mr. A., Thank you very much for your positive review of your stay at Hotel Vier Jahreszeiten in Hamburg. We are delighted to hear that you thoroughly enjoyed your stay with us. Your satisfaction is the greatest reward for our entire team and a tremendous source of motivation. We deeply regret that the services we provided in regard to our GRILL restaurant did not meet your expectations, and we apologize for any inconvenience caused. We would be delighted to learn more about your experience during your stay so that we can continually improve our quality standards and offer our guests an even better experience. Please feel free to contact me via email at se… or by phone at +49 (0) 40…. We would be very pleased to hear from you again and are already looking forward to welcoming you back soon in the heart of Hamburg. Best regards from the Inner Alster Lake Selin Kurtoglu Guest Relations

Customer review rating 5.0/5

Pilar A. Couples - Confirmed reviews ALL

Una estancia sumamente agradable

Dear Mrs. A., Thank you very much for your positive review of your stay at Hotel Vier Jahreszeiten in Hamburg. Your satisfaction is the greatest reward for our entire team and a tremendous source of motivation. We are delighted to hear that you enjoyed our great location and the friendliness of our entire team. It’s fantastic to know that your stay with us was extremely pleasant. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon! With best regards from the Inner Alster Lake Skadi Möhlmann Guest Relations

Customer review rating 2.5/5

Arne J. Friends - Confirmed reviews ALL

Restaurant Grill very bad service Breakfast bad service 25 min to get egs

Dear Mr. J., We would like to sincerely thank you for taking the time to share your impressions following your stay at the Hotel Vier Jahreszeiten. We are very sorry to learn that your visit did not meet your expectations. Please rest assured that the well-being of each of our guests is of the utmost importance to us, and we carefully review all feedback with great attention and care. I would very much appreciate the opportunity to speak with you personally about your experiences, in order to better understand the reasons for your disappointment and to ensure that you feel completely at ease during any future stay with us. May I kindly ask you to let me know the best time and telephone number to reach you? Alternatively, you may of course contact me at any time via email at ch… or by phone at +49 (0) 40…. I would be delighted to hear from you again and, even more so, to have the opportunity to welcome you back in the future and to regain your trust in the Hotel Vier Jahreszeiten Hamburg. With kind regards, Charlotte Viktoria Renner Hotel Guest Relations Manager

Customer review rating 5.0/5

John G. T. Couples - Confirmed reviews ALL

The Hotel Vier Jahreszeiten has the best staff, service and is the best hotel in the world.

Dear Mr. T., We would like to sincerely thank you for your loyalty and for taking the time to share such a wonderful review. Your continued trust and support mean the world to us. We hope you are enjoying your stay and that every moment continues to be as special and memorable as you deserve. It is always a pleasure to welcome you back to the Hotel Vier Jahreszeiten Hamburg, and we look forward to making your time with us truly exceptional. With warmest regards, Charlotte Viktoria Renner Hotel Guest Relations Manager

Customer review rating 5.0/5

Liza M. H. Business - Confirmed reviews ALL

Everything went smooth. I just stood for one night and for sleeping only. I received the service that I needed, feeling welcome.

Dear Ms. H., Thank you very much for taking the time to share your positive feedback. We are delighted to hear that everything went smoothly during your short stay and that you felt welcome with us. Even though you stayed with us for just one night, it is wonderful to know that you received exactly the service you needed. We especially appreciate your kind words about the friendliness of our team and will be sure to share them with everyone. Your satisfaction is the greatest reward for our entire team and a tremendous source of motivation. We sincerely appreciate your kind words and look forward to welcoming you back soon in the heart of Hamburg. Best regards from the Inner Alster Lake Skadi Möhlmann Guest Relations

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Other web-users rate our hotel

  • 391 reviews 9.7/10 Location
  • 611 reviews 8.5/10 Room
  • 1,205 reviews 9.4/10 Service
  • 415 reviews 9.6/10 Vibe
  • 327 reviews 8.7/10 Food
  • 279 reviews 8.6/10 Breakfast
  • 198 reviews 6.9/10 Comfort
  • 190 reviews 8.3/10 Amenities

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