Novotel Christchurch Airport 4.5 stars

Customer review rating (ALL Rating) 4.6/5 5,130 reviews

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Description

Hotel extras

  • ALLSAFE Certified

  • 24-Hour Reception

  • Flexible conference options with floor to ceiling windows

  • On-site fitness centre

  • Self-parking is available in dedicated Airport parking spaces for an additional fee

Our accommodation(s)

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Hotel location

Novotel Christchurch Airport

30 Durey Road, Christchurch Airport, PO Box 14041
8053 CHRISTCHURCH
New Zealand

GPS:-43.486398, 172.53687

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Food Exchange

The Food Exchange is a trendy and modern social hub where food is the inspiration for the occasion. The top floor restaurant uses locally sourced produce and has panoramic views of the Southern Alps.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,130 reviews

Customer review rating 5.0/5

Ross E. Friends - Confirmed reviews ALL

Very nice venue. Very handy having the restaurant onsite. Comfortable and enjoyed the experience.

Dear Ross E., Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our location convenient and enjoyed the comfort of our venue, as well as the onsite restaurant. We look forward to welcoming you back in the future. Best regards, Novotel Christchurch Airport

Customer review rating 5.0/5

James P. Business - Confirmed reviews ALL

Cleanest bathroom ive ever seen in a hotel.

Dear James P., Thank you for your kind words regarding the cleanliness of our bathrooms. We take pride in maintaining high standards of hygiene and your feedback reinforces our commitment to providing a pleasant experience for our guests. Best regards, Novotel Christchurch Airport

Customer review rating 5.0/5

Helen H. Couples - Confirmed reviews ALL

Great check-in experience, room well appointed and very comfortable bed

Dear Helen H., Thank you for your kind feedback regarding your stay with us. We are delighted to hear that you found our accommodations comfortable and appreciated the ease of access to the airport, as well as your positive check-in experience. Goodbye and best regards, Novotel Christchurch Airport

Customer review rating 1.0/5

Peter G. Families - Confirmed reviews ALL

I was phoned one day by an agent to join an Accor + Scheme with 2 free nights accomodation so I said we had family in Brisbane so we could stay one night in NZ on the way over and one night on the way back the person agreed with me and I bought the scheme. So we arrived at Novotel at Christchurch Airport only to find our free night was consecutive nights only, the person sell this scheme did not explain this to me so I’m not very happy.

Kia Ora Peter, Thank you for taking the time to share your feedback. I am very sorry to hear that your stay did not meet expectations. Please accept my sincere apologies for the noise caused by the air conditioning unit in your upgraded room. A noisy unit that disrupts sleep is certainly not acceptable, and I understand how frustrating this would have been. Your comments have been shared with our maintenance team for immediate inspection and servicing. I am also sorry to hear of your disappointment regarding the Accor Plus membership offer. While the membership programme is managed separately by Accor rather than directly by our hotel, I completely understand your frustration if the terms and conditions were not clearly explained during the sales process. This would understandably lead to confusion and disappointment when attempting to redeem the benefit. Although the membership sales and administration are not handled on property, we do appreciate you bringing this to our attention, and I am sorry that this experience impacted your overall impression of your stay with us. Thank you again for your feedback. We value your comments and hope to have the opportunity to provide you with a more comfortable and seamless experience in the future. Kind Regards, Samantha Wing Front Office Manager

Customer review rating 4.0/5

Stanley R. Families - Confirmed reviews ALL

Clean, comfortable and convenient; blinds didn’t close entirely and had to flush toiler several times vs a single time; bedding was hot so stripped bedding and used sheets.

Dear Stanley R., Thank you for your feedback. We are pleased to hear that you found our hotel clean, comfortable, and conveniently located. We appreciate your comments regarding the blinds, toilet, and bedding, which will be taken into consideration for future improvements. Goodbye, and thank you for choosing Novotel Christchurch Airport.

Other web-users rate our hotel

  • 3,163 reviews 9.6/10 Location
  • 3,499 reviews 8.6/10 Room
  • 2,884 reviews 8.8/10 Service
  • 21 reviews 6.6/10 WiFi
  • 1,632 reviews 8/10 Comfort
  • 1,460 reviews 8.2/10 Food
  • 1,133 reviews 9.1/10 Cleanliness
  • 757 reviews 8.2/10 Breakfast

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