Mama Shelter Rio de Janeiro 4 stars

Customer review rating 4.4/5 707 reviews
Mama Shelter Rio de Janeiro
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+ 15 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Bar and restaurant with live music

  • Free high-speed WIFI throughout the hotel

  • iMac with photo booth in the bar and restaurant

  • Range of organic toiletries

  • Pet-friendly hotel

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early Check in from 9AMPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mama Shelter Rio de Janeiro

Rua Paschoal Carlos Magno
Numero 5
20240 290
rio de janeiro
brazil

Tel: +552139800300

Fax: (+55)21/33800299

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPORTO TOM JOBIM At 18km / 11 miles - Shuttle paying

  • By plane

    SANTOS DUMONT At 5km / 3 miles - Shuttle paying

  • By helicopter

    CORCOVADO At 3km / 2 miles

GPS :-22.91989, -43.187891

Our accommodations

Small Mama Double

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Multimedia hub

Medium Mama Double

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Multimedia hub

Medium Mama Twin

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Multimedia hub

Large Mama Double

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Multimedia hub

Large Mama Twin

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Multimedia hub
Accessible room

XL Mama Double

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Multimedia hub

Our restaurants and bars

RESTAURANTE MAMA SHELTER

Type of cuisine: Other cooking style

For fancy lunch, dinner or just a cocktail, MAMA RIO welcomes you in a trendy and carioca´s atmosphere. On the menu: delicious world cuisine, healthy dishes and vegetarian options accompanied by a selection of craft beers, wine and freshly juices.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR MAMA SHELTER

Photo non contractuelle / Strictly non binding

Enjoy a true carioca experience. You are served creative drinks and famous Brazilian caipirinha prepared with fresh local ingredients. Here, you choose where, when and what you want to eat. To sum up, a wide choice for all tastes and all appetites.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 35

  • Maximum capacity: 55 people

Find out more

Our guest reviews for
Mama Shelter Rio de Janeiro

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

707 reviews

tripadvisor

TripAdvisor Rating 4.5/5

304 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Safety problem

Customer review rating 4.4/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

The day we left to the airport there was a samba gathering in the main entrance and it was literally impossible to leave through the main gate. There is another exit through the bar and we asked in the front door if they could open it for us. They tried to open it for 40m and they couldn’t. Nobody could find the key. I can’t imagine the kind of catastrophe in case of emergency. The access to the hotel is through two narrow doors, one was blocked with a crowd and the other couldn’t be opened by any of the hotel workers. When we discussed the hotel staff about this danger they were really dismissive and unapologetic. We finally left through the crowd and barely made it to the airport. This is a huge safety issue and I honestly hope you can fix it. Thanks

Our favourite Accor in Rio

Customer review rating 4.4/5

Danielle Couples - 16/02/2020 Confirmed reviews ALL

We stayed at 3 Accor hotels in Rio. This by far exceeded our expectations. It was also the cheapest one we stayed at. I would love to come back and stay longer here.

Lovely stay as always with Mama Shelter .

Customer review rating 4.4/5

Peter B. Friends - 12/02/2020 Confirmed reviews ALL

Friendly staff , great food & drinks , nice energy .

Never again

TripAdvisor rating 4.5/5

eduardbarcelona1966 Couples - 09/02/2020 TripAdvisor review

I have been in the beautiful Mama Shelter Rio twice and I had some issues but this time was very bad difficult to understand in an All Accor hotel. In 5 days I had an intoxication after dinner and next morning breakfast, 1 day without hot water, noisy engines or something similar every night, 1 full evening and night without electricity in the entire hotel and generator didn't work as well. So never again!!!

Friendly/ excellent staff

Customer review rating 4.4/5

Anonymous Couples - 07/02/2020 Confirmed reviews ALL

Overall hotel was ok. Was clean but A bit too minimal. It had concrete flooring and minimal furniture, no extra towels, only one soaps, no conditioner or lotion. It was a nice location in comparison to other places near centro. It’s in a residential area about 10 min walk downhill to the main part of town. Hard to walk around at night due to lighting. Easy to get Ubers from location. On site restaurant available but food was ok( average). Staff was very friendly and helpful.

Hello Insiya, Mama thanks you for taking the time to write about your experience with us, and looks forward to your coming back. XOXO, Mama Loves You!

Lovely design hideaway in historic area

Customer review rating 4.4/5

M@ciek Couples - 03/02/2020 Confirmed reviews ALL

Great location. Lovely & helpful staff. Clean & highly beautifully designed rooms - individual design! Inviting common area full of nice picturesque details. Property historical & stunning. Particularly loved the bathroom. Awesome breakfast buffet w/ freshly prepared local food (try the freshly pressed pineapple juice and the fresh coconut water!!!!). Wi-Fi coverage all over the property impeccable. Surroundings of hotel area old, historic, full of nice, individual bars w/ the best caipis worldwide. Area by night a little wild & dangerous for first time Rio Gringo visitors, however highly worth a walk or pub tour. Hotel a little overpriced in rel. to value for money - as BTW everywhere in Brasil. Watch out for pickpockets! Will definitely come back to MAMA SHELTER !

Hello Matthias, Mama is jumping with joy at your comment, and looks forward to your coming back. Mama thanks you for taking the time to write about your experience with us! XOXO, Mama Loves You!

Bad experience

Customer review rating 4.4/5

Mor Couples - 01/02/2020 Confirmed reviews ALL

We had the worst experience we have ever had!! We arrived to the hotel after we liked a lot the pictures on booking .. We got an “upgrade” for a room in the ground level. The room had no windows and no air circulation..Also, the water in the shower smelled smelled really bed. The worst part was arriving at night to our room .. hearing weird noises from the trash can that didn’t stopped, we found out a MOUSE inside ( probably the primary resident in the room).. I was so horrified!! We went to the reception, and the reception worker came to the room, saw the mouse , and we had to pack all our belongings and move to a different room in the middle of that rainy night( another one with no air circulation). Even though we asked on the day of the arrival to extend our stay, we asked to leave in the morning after a sleepless night. The hotel manager said she want to give us free caipirinha πzza as compensation.. when we said it’s not a reasonable compensation for this situation (had no hotel for the rest of our stay in Rio and had a terrible night) she talked to her manager Lyudmila, and asked us to move for the Santa Teresa hotel. We arrived and Lyudmila was at first really nice, told us she understands our feeling, that this situation is horrible and she invites us to stay in the room for the rest of our stay. On the next morning she asked us to pay 50% from the hotel rate if we would like to stay for the rest of our stay (when a day before she invited us to the same hotel) Lyudmila also told us she talked with the Mama shelter’s reception worker who didn’t come to the room and never saw a mouse.. the very same mouse who ruined our first night in Rio. As travelers , who sleep in all kinds of properties :5 stars hotels, boutique hotels and all kinds of accommodation we felt so humiliated to be in this kind of situation.. and AGAIN, had NO accommodation for the rest of our stay. We had really bad experience from the all situation and a specially from how it was managed

Great Stay

Customer review rating 4.4/5

Chrissie Couples - 21/01/2020 Confirmed reviews ALL

Beautiful, quirky hotel. Loved our stay

“Atmosphere enjoyable”

Customer review rating 4.4/5

Guillermom C. Friends - 21/01/2020 Confirmed reviews ALL

The service was very good in general. The rooms are news and in good conditions. There are not noise in the hall during the night and it’s quite. The buffet is really good !!! The ambiance is juvenile. The location is far to the metro station and the beaches, however, the quarter of Santa Teresa it’s a good attraction for the tourists and the atmosphere is safe and enjoyable. The quarter is calm and you can relax and sleep after a long day without noise in the street.

Customer review rating 4.4/5

Stuart M. Couples - 16/01/2020 Confirmed reviews ALL

Staff were very helpful and made us feel very welcome

Excellent experiences

TripAdvisor rating 4.5/5

Tour750151 Couples - 16/01/2020 TripAdvisor review

This hotel was excellent and the staff could not be more helpful. Very enjoyable. The rooms were spacious and clean and the hotel was in a great location. It represented great value for money and our whole party enjoyed our stay.

Great Experience

Customer review rating 4.4/5

Juan M. C. Couples - 15/01/2020 Confirmed reviews ALL

The hotel is very well located, close to places of interest, good transport and many activities. The rooms have good space and the attention was excellent. I think they should be a little more careful with the maintenance of the walls, likewise, you should try to paint with a lighter color, since the rooms are usually some dark. I would also put lighting on the space where the security box is located. You need a piece of furniture or something to put bags, since it does not have a closet where you can put your clothes. The facilities in general are very good. It would be good to be informed of the daily activities that the area has, since it is located in Santa Teresa, a tourist place with great activities, and as a tourist it would be good to know them and be able to be part of them.

Good

Customer review rating 4.4/5

T D. Couples - 13/01/2020 Confirmed reviews ALL

Good staff, cool building and location, minor quality issues lets it down.

Customer review rating 4.4/5

M.b. Couples - 11/01/2020 Confirmed reviews ALL

I liked the bulding, room, services, staff, and location a lot!!

Really enjoyed our stay, only a couple of negative points.

Customer review rating 4.4/5

Julian Couples - 08/01/2020 Confirmed reviews ALL

Loved the location, colonial style architecture, interior design, cleanliness. The food was very good, especially the breakfast offering and the pork ribs. Our room was situated over the bar which meant for two of our five night stay very loud music made it difficult to sleep until 1pm. We complained on the second night and the music level was reduced. The bar seemed to be vacant during our whole stay, it felt a little misguided to irritate the guests in the rooms above for the benefit of the handful of people inside the bar. Only other complaint was the dirty outside tables in the morning during breakfast, lots of full ash trays and residue from sticky cocktail glasses. Thanks for a great week!

Excellent vibe

Customer review rating 4.4/5

Pauline O. Families - 08/01/2020 Confirmed reviews ALL

We had a very cool stay. The one drawback was the large amount of mosquitos that flew out of the shower when we turned on the water. I would advise that you run the shower water prior to your guests checking in. Or to add anti mosquito spray in the rooms.

Perfect Stay at Mama Shelter

Customer review rating 4.4/5

Lucy Solo - 18/12/2019 Confirmed reviews ALL

I had a wonderful stay here in Rio. Great location, lovely food, amazing staff. I would say that my room wasn't the best (#017) as I had to keep my blinds closed being on the ground floor with lots of people walking past - but I was out all day so it wasn't that much of a bother. Next time I would prefer a different room.

Very nice boutique hotel

Customer review rating 4.4/5

Polymnia Families - 16/12/2019 Confirmed reviews ALL

Everything was very nice, I loved the outside areas and the restaurant

Sstisfactorio

Customer review rating 4.4/5

Anonymous Couples - 12/12/2019 Confirmed reviews ALL

Ok

Nice stay in Rio, but expecting a bit more

Customer review rating 4.4/5

Ricardo R. Business - 09/12/2019 Confirmed reviews ALL

Was really nice stay, but based on pictures was expecting a different and cosiest room. Other than this, treatment by staff, breakfast, comfort, quite good

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