Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.2/5 1,169 reviews

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61B Street, Garhoud, Next to Al Garhoud Metro Station, 79841 DUBAI, United Arab Emirates

Description

Hotel extras

  • Staycation Perk: Free breakfast + 20% off dining, laundry, and spa treatments.

  • 24h Flex-Stay: Full 24-hour check-in/out. Book April/May for a refined Dubai retreat.

  • Family & Zen: Sun-soaked family pool with dedicated kids' zone and a luxury spa.

  • Urban Hub: 5-min walk to Metro; instant access to Deira City Center & Festival City.

  • QOVA Work-Life: Swap your desk for the high-energy vibe at our QOVA lobby workspace.

Our accommodation(s)

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to Al Garhoud Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Telephone
Fax +971 4 525 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,169 reviews

Customer review rating 4.0/5

Ahmed A. Friends - Confirmed reviews ALL

The hotel was truly exceptional. The location was excellent, the reception was outstanding, and despite how busy the hotel was, the staff handled everything quickly and efficiently. The room, services, and overall facilities were all wonderful, making my stay very comfortable. My only concern was the room’s air conditioning, as the temperature would occasionally fluctuate between cooler and warmer settings. Aside from that, everything else was exceptional — from the service and rooms to the amenities, apartment features, and overall experience.

Dear Ahmed A., Thank you for your kind feedback regarding your recent stay at Grand Mercure Dubai City. We are delighted to know that you appreciated our convenient location, welcoming reception team, and efficient service, even during busy periods. It is also wonderful to hear that you were pleased with our rooms and facilities, as this reflects our commitment to ensuring a comfortable and enjoyable stay for our guests. Please accept our sincere apologies for the inconvenience you experienced with the air conditioning. Your comments are highly valued, and we will certainly review this matter to ensure a more consistent and comfortable room environment for our guests. We truly appreciate your feedback and look forward to the pleasure of welcoming you back for an even better experience in the future. Best regards, Grand Mercure Dubai City

Customer review rating 3.5/5

Al S. M. Business - Confirmed reviews ALL

The employee good and helpful There is one point the day of check out there's bad behaviour to harry the guest to leave they are disturb me many times during my rest time really I got angry for these actions

Dear Al s. M., Thank you for your feedback regarding your recent stay. We regret that your check-out experience was not as restful as anticipated. Your comments about the behavior of our staff will be reviewed, as we strive to ensure a comfortable environment for all guests. Goodbye, and best wishes from Grand Mercure Dubai City.

Customer review rating 3.5/5

Azeem A. Business - Confirmed reviews ALL

Always a great stay at this Grand Mercure. I enjoy the room and facilities.

Customer review rating 2.0/5

Ayman A. D. Couples - Confirmed reviews ALL

The breakfast was so poor

Customer review rating 5.0/5

Ahmed E. Friends - Confirmed reviews ALL

I had a bit of a struggle with the room design and overall concept of it. The light in the dressing area is extremely annoying — it would’ve been great to have a switch to control it, rather than it turning on with every tiny movement I also found it difficult that there was no hand wash in the bathroom! The only hand wash was in the shower. There was a bottle in the room, but it’s lotion ONLY, not hand wash. That’s a hygiene issue for me. On top of that, every time I tried to call from the room phone, a message popped up asking for a password. Other times, it sent me straight to voicemail. I needed at least five attempts just to reach any department "EVERY SINGLE TIME". The kettle would not turn off automatically. The iron worked for two minutes and then completely stopped. When I asked for a replacement, I was given a much smaller iron with no features at all. That said, I’m giving my experience a 10/10 because of the warm welcome from the front desk, all housekeeping, and the café & restaurant team — they were all incredibly kind. Special thanks to Maria at the front desk, Karan, and another young lady I believe was named Urmi from the housekeeping.. Always smiling and helpful. Maybe it will be difficult for me to repeat the visit because of the challenges I had, since they're related to the hotel's concept and design. But your people are truly incredible.

Other web-users rate our hotel

  • 1,213 reviews 9.4/10 Location
  • 2,087 reviews 7.7/10 Room
  • 5,197 reviews 9.1/10 Service
  • 31 reviews 6.7/10 WiFi
  • 1,239 reviews 8/10 Cleanliness
  • 905 reviews 8.6/10 Breakfast
  • 830 reviews 9/10 Vibe
  • 68 reviews 9.4/10 Wellness Area

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