Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.2/5 1,129 reviews

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Description

Hotel extras

  • June bday or G|M name? Get a free breakfast or room upgrade when you book & stay this month.

  • Your City Home: Premium rooms & serviced suites offering space, stability, and comfort.

  • Family & Zen: Sun-soaked family pool with dedicated kids' zone and a luxury spa.

  • Urban Hub: 5-min walk to Metro; instant access to Deira City Center & Festival City.

  • QOVA Work-Life: Swap your desk for the high-energy vibe at our QOVA lobby workspace.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to Al Garhoud Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,129 reviews

Customer review rating 4.5/5

Parekh R. Families - Confirmed reviews ALL

Dear Parekh R., Thank you for taking the time to share your wonderful experience at Grand Mercure Dubai City. We are delighted to hear that you appreciated our location and the ambience of our hotel. It is gratifying to know that our team members, including Lakshan, Isuru, Allwyn, Ismail, Bunty, Praful, Sushma, Rahman, Poojan, Tanmay, and Anuj, made a positive impact on your stay with their exceptional service and hospitality. We strive to maintain a high standard in our facilities, and your recognition of our housekeeping team and their efforts is truly appreciated. We also note your feedback regarding the rooftop pool; while it was closed during your visit, we are pleased that you found the other amenities well-maintained and satisfactory. Your kind words motivate us to continue providing excellent service to all our guests. We look forward to welcoming you back for another memorable stay in the future. Best regards, Grand Mercure Dubai City

Customer review rating 3.5/5

Dee Couples - Confirmed reviews ALL

Dear Dee, Thank you for your feedback. We are pleased to hear that you enjoyed the room and the pool. We appreciate your comments regarding breakfast options and will take them into consideration as we continue to enhance our offerings. Best regards, Grand Mercure Dubai City

Customer review rating 5.0/5

Lilia A. Couples - Confirmed reviews ALL

Dear Lilia A., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your experience comfortable and appreciated our staff's service. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Best regards, Grand Mercure Dubai City

Customer review rating 2.0/5

Ismail E. Couples - Confirmed reviews ALL

Dear Ismail E., Thank you for sharing your feedback regarding your recent stay at Grand Mercure Dubai City. I sincerely apologize for the inconveniences you experienced during your visit, particularly concerning the shuttle service and your request for a packed breakfast. We sincerely apologize for the inconvenience caused regarding the shuttle service. While we previously offered a complimentary shuttle, the service has been temporarily suspended, and we regret any misunderstanding this may have caused. We understand the importance of having accurate information about our facilities and services and appreciate your understanding. With regard to the breakfast packets, please note that, in line with our hotel policy, we do not offer packed breakfast options. We apologize for any disappointment this may have caused and appreciate your understanding. Your feedback is valuable and helps us improve the clarity of our guest communications. I am pleased to hear that you found our hotel and services to be satisfactory overall. Once again thank you for your understanding, and I hope you will consider staying with us again in the future. Best regards, Grand Mercure Dubai City

Customer review rating 5.0/5

Gunnai S. Solo - Confirmed reviews ALL

Dear Gunnai S., Thank you for your kind words. We are delighted to hear that you enjoyed a comfortable stay with us and appreciated the smooth check-in process. Your feedback is highly valued, and we look forward to welcoming you back in the future. Best regards, Grand Mercure Dubai City

Other web-users rate our hotel

  • 1,225 reviews 9.4/10 Location
  • 2,130 reviews 7.8/10 Room
  • 5,264 reviews 9.1/10 Service
  • 30 reviews 7.3/10 WiFi
  • 1,270 reviews 8.1/10 Cleanliness
  • 932 reviews 8.6/10 Breakfast
  • 853 reviews 9.1/10 Vibe
  • 65 reviews 9.4/10 Wellness Area

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