Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.1/5 1,262 reviews

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Grand Mercure Dubai City - Image 1
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61B Street, Garhoud, Next to Al Garhoud Metro Station, 79841 DUBAI, United Arab Emirates

Description

Hotel extras

  • Complimentary pick-up & drop-off to DXB Airport (T1 & T3) and key shopping & beach spots.

  • Rooftop with glass-bottom pool, outdoor pool with kids area, gym, 3 outlet & lounge, 1 cafe

  • 5-min walk to Al Garhoud Metro Station and close to Deira City Center, and Festival City,

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 5 star 361 hotel rooms & family suites

Our accommodation(s)

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to Al Garhoud Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Telephone
Fax +971 4 525 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,262 reviews

TripAdvisor Rating  4.4/5  725 reviews

Formal Demand for Full Refund – Severe Service Failure and Unlawful Guest Treatment

TripAdvisor rating 1.0/5

Özlem M TripAdvisor review

Formal Demand for Full Refund – Severe Service Failure and Unlawful Guest Treatment Dear Management, Following my previous correspondence, this email constitutes a formal and final demand for a full refund of all accommodation charges related to our stay at Grand Mercure Dubai City between 2 and 7 February. I would like to state clearly that we are highly experienced international travelers and have stayed in numerous hotels across many countries. This is the first time we have ever experienced a situation of this seriousness, involving both severe service failure and unlawful treatment of guests. During our stay, the hotel failed to provide the service that was sold and paid for, as well as the minimum standards of safety, hygiene, and guest dignity required under international hospitality standards: Room 119 was rendered unusable due to serious flooding caused by a drainage failure. Room 210 suffered from active water leakage from the toilet ceiling, making the WC completely unusable. Our personal belongings were damaged due to these conditions. Most critically, we were subjected to unlawful pressure involving our passports, including threats regarding their return, which constitutes a serious violation of fundamental guest rights. It must be emphasized that withholding or using a passport as leverage is indefensible and unlawful, and we are fully aware of the legal implications of such actions under UAE regulations and international consumer and hospitality laws. Given the above, the accommodation service provided was clearly defective and unfit for purpose. Under these circumstances, there is no legal or ethical basis to refuse a full refund, as the contracted service was not delivered. Accordingly, we formally demand: A full refund of all accommodation fees paid, Written confirmation of the refund amount and the processing timeline, That all further communication be conducted strictly in writing via email for record and legal clarity. Please note that should this matter not be resolved promptly and professionally, we are fully prepared to escalate the issue through Accor Group’s global complaint mechanisms, relevant tourism and consumer protection authorities, and international public review platforms. We trust that Accor will handle this matter with the seriousness it warrants and look forward to your written response. Sincerely,Özlem Makas KoçhanSerkan KoçhanStay dates: 2–7 FebruaryRooms: *119 / 210

Amazing housekeeping

TripAdvisor rating 5.0/5

Ram G TripAdvisor review

I had a very comfortable stay at the hotel. Thanks to Menuka, our room was always fresh, clean, and well-maintained. Truly professional service.

Great hotel

TripAdvisor rating 5.0/5

Dibash R TripAdvisor review

Housekeeping service deserves special recognition. Menuka did a fantastic job ensuring all amenities were replenished and the room remained spotless. Highly appreciated!

A very disappointing experience.

TripAdvisor rating 1.0/5

dah08 Business - TripAdvisor review

Unfortunately, my experience at this hotel was very disappointing after the staff was changed. The level of cleanliness has noticeably declined, and the rooms and facilities are no longer maintained as they used to be. The hotel manager, Danish, was not cooperative when feedback was provided, and complaints were not taken seriously. In addition, the receptionist’s attitude was unprofessional and inappropriate. I expected a much better standard for the price paid, but the experience was disappointing. I do not recommend staying at this hotel until management, cleanliness, and customer service are improved.

Customer review rating 5.0/5

Martin S. Solo - Confirmed reviews ALL

I was upgraded to a suite! Thank you!!

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Other web-users rate our hotel

  • 1,435 reviews 9.4/10 Location
  • 2,308 reviews 7.6/10 Room
  • 5,915 reviews 9.2/10 Service
  • 45 reviews 5.7/10 WiFi
  • 1,359 reviews 7.8/10 Cleanliness
  • 1,065 reviews 8.5/10 Breakfast
  • 50 reviews 4.9/10 Bar
  • 8 reviews 10/10 Sustainability

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