Mercure Hotel MOA Berlin 4 stars

Customer review rating (ALL Rating) 4.6/5 528 reviews

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Mercure Hotel MOA Berlin - Image 1
Mercure Hotel MOA Berlin - Image 2
Mercure Hotel MOA Berlin - Image 3
Mercure Hotel MOA Berlin - Image 4
Stephanstrasse 41, 10559 BERLIN, Germany

Description

Hotel extras

  • 336 rooms and suites (some renovated in 2018)

  • 40 conference rooms (largest 2400m²) with hygiene standard & MOA safe seal

  • 1830 sq. ft. (170 m²) fitness center

  • Connection to BER airport and ICC exhibition, via highway/ near transport

  • Certified by Sustainable Tourism / Meetings Berlin as a High Performer

Our accommodation(s)

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Hotel location

Mercure Hotel MOA Berlin

Stephanstrasse 41
10559 BERLIN
Germany

GPS:52.532171, 13.344161

Telephone
Fax +49 30 394043997

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

We look forward to welcoming our guests to Moa Eat. Our restaurant is closed on Sundays as well as from 12/24-26 and on 12/31/2024. You are welcome to use the snack menu in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  528 reviews

TripAdvisor Rating  4.5/5  4,705 reviews

Certificate of excellence 2024

New Year Eve in Berlin

TripAdvisor rating 4.0/5

montepellegrino Families - TripAdvisor review

Good locatiom. Very close to U bahn. Despite it is not in the city center, it can be easily reached by public transports very quickly. I has a junior suite room. It was large enough with two bedrooms (one with a bed sofa not so comfortable). Cleanless acceptable. I fond a sock (not beloning to us on the floor close to in bed) and a piece of cheese close to the other bed. Towels not often replaced despite I left them on the floor. After the shower we started using the bathrobe. Breakfast excellent with a large variety of food (salted and sweet). Nearby the hotel nothing to do. You must move to the city center. During my stay I had a problem with the shower. I warned the reception about thi9s before my breakfast. Once returned to my room, the problem was already fixed. Very fast troubleshooting

Thank you for your feedback, Montepellegrino. We’re glad you enjoyed our location and the breakfast variety. We apologize for the issues you encountered. Your comments will help us improve. We’re happy to hear the issue with the shower was quickly resolved. We hope to welcome you back on your next visit to Berlin. Your MOA Hotel Team

Good choice

TripAdvisor rating 4.0/5

marnixb974 Families - TripAdvisor review

Very nice hotel, albeit in a noisy part of town (outside). Parking directly in the building and supermarket/all you need close by Good price/quality also. Slight 'stress' with reception desk manager, which will be addressed and likely due to the period of the year. For the rest i do recommend Accor group.

Thank you, marnixb974, for your feedback. We’re glad to hear you liked our hotel, the convenient parking, and nearby amenities. We apologize for the experience you had at the reception desk and thank you for addressing this with us directly and giving us a chance to improve. We appreciate your recommendation of the Accor group and hope to welcome you again. Your MOA Hotel Team

Convenient and cosy stay

TripAdvisor rating 5.0/5

Passport49406938040 Families - TripAdvisor review

I recently stayed at Mercure Moa Berlin and had a wonderful experience! The room was spacious, clean, and perfect for families traveling with children. The hotel's location is very convenient—it's right next to a metro station, making it easy to explore the city, and it’s situated above a large supermarket, which is great for quick snacks or essentials. The overall ambience of the hotel is very relaxing, striking a perfect balance between comfort and modern style. It’s an excellent choice not just for families but also for hosting business events, as the facilities and services cater to a wide range of needs.

Thank you for your wonderful feedback. We're thrilled to hear that you had a great experience during your stay at Mercure MOA Berlin. It's fantastic that you found the room spacious and convenient, especially for families. We're also glad that the location, with easy access to the metro and the supermarket, added to your comfort. We're delighted to know that you see our hotel as an excellent choice for both family stays and business events. We strive to provide versatile facilities to meet a wide range of needs, and it's great to hear that you found them suitable. We look forward to welcoming you again for another relaxing and enjoyable stay, whether for business or leisure. Your MOA Hotel Team

Not a great hotel…

TripAdvisor rating 2.0/5

Rob W Business - TripAdvisor review

Feedback already requested and provided: Why am I being asked to write it all again here? Toilet didn’t work. Room difficult to find. Lifts don‘t serve all floors / rooms. Breakfast table cleared every day while still trying to have breakfast.

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the issues with the toilet, room location, the lifts, and the breakfast service. We understand how frustrating this must have been and appreciate you bringing these matters to our attention. We’ve already received your initial feedback, and we are actively working on addressing the points you’ve raised. We’re truly sorry for the repeated requests and for any confusion caused, and investigate what caused the request for feedback came to you twice. Your comments will be shared with the respective departments to ensure these issues are resolved promptly. We value your feedback and hope to have the chance to provide you with a much more comfortable experience in the future. Kind regards, Your MOA Hotel Team

clean room, good breakfast, very courteous personnel, conference room adequate

Customer review rating 4.5/5

Vito C. Business - Confirmed reviews ALL

I came in for the International Fighter Conference, room was nice, very clean, breakfast was good and with variable choice for a sweet or salty meal. The conference room was adequate, maybe a bit too small for the event, catering and common space was very good.

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Other web-users rate our hotel

  • 1,290 reviews 9.1/10 Location
  • 1,720 reviews 8.1/10 Room
  • 1,175 reviews 8.4/10 Service
  • 28 reviews 7.5/10 WiFi
  • 1,220 reviews 9.3/10 Breakfast
  • 688 reviews 9.1/10 Cleanliness
  • 378 reviews 9/10 Vibe
  • 337 reviews 7.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.