Mercure Hotel MOA Berlin 4 stars

Customer review rating (ALL Rating) 4.6/5 1,407 reviews

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Mercure Hotel MOA Berlin
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+ 18 Services

Hotel extras

  • 336 rooms and suites (some renovated in 2018)

  • 40 conference rooms (largest 2400m²) with hygiene standard & MOA safe seal

  • 1830 sq. ft. (170 m²) fitness center

  • Excellent transport links to TXL airport and ICC Berlin, by car and by public transport

  • By far safe: spacious hotel area & comprehensive hygiene & safety concept

Hotel location

Mercure Hotel MOA Berlin

Stephanstrasse 41
10559 berlin

Fax: (+49)30/394043997

Check-in from 15h00

Check out up to 12h00

  • BUS 123:  123 Stendaler Strasse

  • HAUPTBAHNHOF:  123 Stendaler Strasse


  • By plane

    BERLIN TEGEL At 6km / 3.73 miles

GPS:52.532171, 13.344161

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Please note the changed opening hours: Breakfast 31.12. : 07:00 - 11:00 a.m. 01.01.: 08:30 - 12:30 a.m. From 31.12. - 31.01. our restaurant is closed for lunch and dinner

Our accommodation(s)

Our 4-star hotel has 336 AC-rooms with flatscreen TV, free Wi-Fi & a desk. You choose between our centrally located standard double rooms with atrium views or the comfortable superior double rooms with direct view of the Neighbourhood. Our big Executive Suites offer more room for well-being, our maisonette suites give you a big city flair & loft feeling. Our family rooms can accommodate up to 4 people.

Standard Room with single bed

  • Max. number of persons: 1
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 48

  • Maximum size: 2,422

  • Maximum capacity: 2000 people

  • Maximum banquet capacity: 900 people

Find out more

Our guest reviews for
Mercure Hotel MOA Berlin

100% genuine reviews from our guests

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ALL Rating 4.6/5

1,407 reviews

TripAdvisor Rating 4.5/5

3,932 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Safe stay

Customer review rating 4.5/5

Tom Business - 20/10/2020 Confirmed reviews ALL

A weird COVID experience where all contact was kept to a minimum, but under the conditions, it was all fine

Dear Tomislav C., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you also for supporting our hygiene concept. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Realtion Manager
Customer review rating 4.5/5

Db Business - 03/10/2020 Confirmed reviews ALL

Always quality Front desk always has trouble with Accor points system, guess its badly written software As a silver member, a large bottle of water seems a mean greetings award. This decision to not service the room during your stay means consumables always run out-coffee making items. Last time I stayed, service was bad, was promised extra special service next time, never happened.

Dear Mr. B., thank you for your feedback. We are very happy that you have rated your recent stay with 90 of 100 points which shows us that you are almost fully satisfied with our service. As we always strive to receive 100% please let me apologize for the mentioned inconvenience. On Arrival you have received a free upgrade to a higher room category as an acknowledgement of your loyalty, we have also credited a voucher for an already cancelled reservation. Please note that our hygiene concept is developed in high responsibility for the health of our guests and employees. According to this concept we don’t offer room cleaning on a daily basis in order to avoid touch points. We communicate and explain our hygiene concept to our guests on arrival and ask for their agreement. As service oriented Hotel we refill coffee making items as well as towels and blankets upon request. Once again Thank you for your profound feedback, we are looking forward to welcoming you back soon! Best regards, Lars Michalski Front Office

Problematic hotel

Customer review rating 0.5/5

Dominik Solo - 20/09/2020 Confirmed reviews ALL

First of all the hotel has very unclear signs, there is so problematic to find way from parking to reception desk and from rooms to restaurant. I had also problem with AC, in my room was 29 degrees and it was not possible to change it. I report to front office about it, they told me that somedoby from technical staff came to me to fix problem. They never came. After half hour I asked Front Offcie to change my room, I get new one byt woth lower standard (I booked privilige, new room was a standard room). At the morning, when I procced to checkout, I get information that I can’t get lower price, because I asked for changing room by myself. It was doesn’t metter that in original room was really hot, and I asked for new room due to technical reason. Finally I get parking for free, but staff was unhelpful.

Dear Mr.M., Thank you for taking the time to tell us about your experience at the Mercure Hotel MOA Berlin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I shared your feedback with the team to clarify the cause of the incident. I regret that the AC was not working properly. Please understand that it sometimes takes a little time for our technician to perform the repair. We had reserved a room with very large windows and in case of sunlight and warm temperatures the AC unfortunately does not manage to cool down the room quickly. I'll discuss with my team why you didn't get a Privelege Room after the room move. It is possible that the category was fully booked. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rika Hundrack Guest Relation Manager


Customer review rating 2.0/5

Anonymous Couples - 02/09/2020 Confirmed reviews ALL

Un hôtel au style Has been

Dear Mr. M., thank you very much for the feedback. We regret if the room did not meet your expectations. We would be happy to inform you about our different categories, which differ in terms of comfort and equipment. We would be happy to reserve a room for you in our new building for one of your next stays. Kind regards - Your mercure MOA team

Not up to normal standard

Customer review rating 3.0/5

Del B. Business - 24/07/2020 Confirmed reviews ALL

No room service, no response from my request for fruit, received macaroons instead? No milk for morning drinks. Clearly not enough staff.

Dear Derek B., Thank you for coming back and sorry, if you did not recieve the service you expected. As you know, there are strict conditions that we must observe. We are also happy if we can again offer the usual service. I regret that you hav not been happy with yiur stay this time. Please send me a message (ri…) if you come back and we arrange a fruit basket for you.. As a silver member you usually get a bottle of water, but we are happy you became a Moa Family Member over the last year and I woul like to fulfill your wish. Me and my team are looking forward to meet you again soon. Best wishes - Rika Hundrack (not in South Africa) Guest Relation Manager

Always quality

Customer review rating 5.0/5

Derek B. Business - 26/02/2020 Confirmed reviews ALL

I return often. Always a quality experience. Clean, great service smiling faces.

Dear Derek B., Thank you for your kind feedback. We are very happy, you like our hotel so much. I hope everything goes well with the Notary!!! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. All the best - Rika Hundrack (the lady behind the customer desk) & the MOA Team

Well located, nice staff

Customer review rating 4.5/5

Rüdiger K. Business - 15/02/2020 Confirmed reviews ALL

Nice rooms on top floor, recently renovated, very quiet, nice view

Sehr geehrter Herr K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel MOA Berlin. Es war uns ene Freude und wir senden beste Wünsche in die Ferne. Mit herzlichen Grüßen Rika Hundrack Guest Relation Manager


TripAdvisor rating 2.0/5

kamenkov Couples - 14/01/2020 TripAdvisor review

Very unpleasant situation happened with us in Mercure Hotel MOA Berlin. We decided to go for our holidays to this hotel because they had special offer for our dates: free breakfast. Our family and our friends booked hotel rooms separately. Everything was good during our staying there. Except one thing. When we were going away from the hotel, they told us that this offer is not available for us. But for our friends it’s ok. They didn’t pay anything extra. But we payed extra money for all breakfasts. We didn’t like that. It was very unpleasant. And we give you suggestion to be careful and attentive with their offers, presents and discounts.

Dear Guest, thank you for your visit. I'm very sorry if there were any misunderstandings. I assume you and your friends have booked different rates. I would be happy to check this, which unfortunately is not possible without your name. You can contact me at any time and I'll explain the situation. Please be sure, your well beeing is very importand to us and we are sorry about the experince you made. We wish you all the best- your Moa Team

Everything is good

TripAdvisor rating 5.0/5

marinbastic Family - 25/12/2019 TripAdvisor review

Very nice breakfast, big rooms, everything is clean, friendly staff, location is good close to metro and 10min to city center, parking is ok but expensive. Hotel for every recommendation. Berlin is the best.

Hello from Berlin marinbastic, Thanks a lot for your positive review about your stay in our hotel. We are pleased to read that you were totally satisfied with all of our hotel facilities and with our personal service. We hope to welcome you soon again. Merry Christmas & Happy New Year! Kind regards, your MOA Team


Customer review rating 4.0/5

Anonymous Business - 19/12/2019 Confirmed reviews ALL

Room was fine, breakfast as well. I would have appreciated having an iron and iron board at room. There was one very strange experience: as I wasn't able to find any service catalog from the room, I called to the reception. Here's the discussion: Me:Is there a fitness center at the hotel? Reception: "ich verstehe nights was sie sagen". Me: gibt es ein Fitness Center in diesem Hotel? Reception: sprechen sie Deutch oder English? Me:English, if that's OK for you. Reception: English is fine. Me: is there a fitness center in this hotel? Reception: yes there is, it's in 3rd floor. I was repeating the same words 3 times before I got the answer, and the main words are the same both in English and German. Just wondered what was the person at the reception really thinking when having this conversation with me...

Dear Sari H., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Sorry, if there was a misunderstanding on the phone. You deserve the best service and if we did not answer directly and correct, we apologize. We hope beside this you had anice stay and you come back soon. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Sincerely, Rika Hundrack Guest Relation Manager

Not on the level of a 4 star hotel

TripAdvisor rating 2.0/5

meryemokluoglu Business - 16/12/2019 TripAdvisor review

restaurant meal were not on good. the choices were limited and taste was fade. Rooms without window to outside was a bad experience for me. during the night not possible to sleep with open windows. as soon as some one was walking in the reception area it went loud.

Dear guest, thank you for your honest feedback. We regret if we did not fulfill your expectaions. We are sorry you weren't satisfied with the offer at the restaurant. We would like to pamper every guest and therefore ask you to contact our service staff directly on site so that we can bring something different. Also the rooms can be changed if you ask for a room move. We hope beside this cases you enjoyed your time in Berlin and we get another chance to convince you? All the best - your Moa Team

Great hotel and room, minor nigglings

Customer review rating 4.0/5

Sylvester Business - 14/12/2019 Confirmed reviews ALL

No complains about the hotel and room. All great. Housekeeping did not refill our tea and coffee and cream supplies during our stay and we had to go to the restaurant to ask for them.

Dear Sylvester A., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. We regret if we did not met your expectaions. We replenish the coffee and tea once every day. But if you wish, we can bring more if you wish. Please call the reception next time. Because your well beeing has priority for us. Sincerely, Rika Hundrack Guest Relation Manager


Customer review rating 3.5/5

Stani Business - 11/12/2019 Confirmed reviews ALL

Overall - nice. Positive - clean, spacious room, good food. To improve - too hot in the room, even with open window (and it's difficult to keep window open as it it noisy on the reception floor). Shower is not that strong and hot as I am used to have it (but still acceptable).

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. It is always a pleasure to receive positive feedback. I will share your comments with our team. It would be kind to inform us when you are in the hotel about any technicial issues and we send you an technician. Your well beeing has first priority. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager
Customer review rating 3.5/5

Anonymous Business - 16/11/2019 Confirmed reviews ALL

I was first two nights invited by the Spectrum and then one night I paid by myself. It was not told to me that there is a change of the key - and that I have to pay before the last night. So I went up to the 4th floor, could not go to the room and came back to the reception and heard the situation. This is something you have to tell BEFORE and not afterwards. It is not nice to go around the hotel with your shopping. So please teach your personnel.

Good hotel for business and tourists

Customer review rating 4.5/5

Marc Business - 01/11/2019 Confirmed reviews ALL

I like the new restaurant

Nice room. Good food at the Moa restaurant

Customer review rating 5.0/5

Philippe Solo - 22/10/2019 Confirmed reviews ALL

Nice room. Good food at the Moa restaurant. Subway very close. Shopping mall in the same building. Very big screen and modern tv. Clean room but Housekeeping can be better as I asked for water the next day and it never came and no coffee too. The day after it is normal as I did not want to be disturbed. But after first night I had to wait for nothing ... The guy never came back and was not friendly.

Dear Philippe S., We very much appreciate your comments regarding your stay at the Mercure Hotel MOA Berlin. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rika Hundrack Guest Relation Manager

Always nice to be back in this hotel

TripAdvisor rating 4.0/5

FinsV1 Solo travel - 10/10/2019 TripAdvisor review

I like this hotel very much. It's modern and it is situated in a nice area, close to shops, restaurants and public transport. You don't notice the mass tourism in this hotel and the staff is friendly. My stay this time was very pleasant. The room was nice and clean at arrival and available early. One of the reasons for me to book this hotel for this occasion was also the possibility to choose for early check-in. It costs €30 extra, but it could be a good solution when your flight arrives early. The check-in went smoothly. A young man, I think it was one of his first working days, was very friendly and correct. In this hotel you will be encouraged to re-use your towels or voluntarily skip the cleaning service. In exchange for skipping the cleaning service, you'll be offered a free soft drink from the hotel bar or 150 points on your Accor membership. I chose to skip the cleaning service for one day , but didn't get the promised points credited. The next day, the cleaners had some minor misses in the bathroom. Nothing really to worry about, but in my opinion I should be able to expect better in a 4-star hotel. Check-out went very smooth and friendly. Unfortunately I didn't get an invoice, neither on paper nor electronically. Also, the number of Accor points credited for my stay to my account was lower than expected. Wrote an email to the hotel about that, but haven't received a response yet. I would have expected to have a reply within 24 hours. I am probably a difficult guest for the hotels I stay in. I want good quality against a good price, friendly and excellent service. During previous stays, this hotel met or sometimes exceeded my expectations. This time there were a few minor misses. I will stay in this same hotel next month. Because overall, I am very satisfied and can recommend this hotel to everyone.

Dear FIns, Thank you Vincent for this detailed feedback. As I wrote you above, I have shared this review with the team. We have send you an answer to your mail and our Front Office Manager has credited your points to your account. Can you pleae check your Spam. Also we tried to meet you when you stayed with us last time. Because your wellbeeing is very importand and we regret if we missed the chance to meet you in person. We are looking forward to your next stay and we would be happy to get the chance fop a short meeting to speak about your special needs and wishes. Best wishes - Guest Relation Manager

Great hotel, good price

TripAdvisor rating 5.0/5

marijke1974 Couples - 08/09/2019 TripAdvisor review

Location is very convenient. Lots of nice restaurants in walking distance and public transportation is nearby. Our room was very clean and comfortable. During our stay it was extremely hot in Berlin but the hotel and our room stayed nice and cool. Staff was very friendly. Next time in Berlin we’ll be staying here again.

Dear guest, we are really happy about this gret feedback! Thank you very much and all the best. Your Moa Team

Good place

TripAdvisor rating 3.0/5

ji8415019 Family - 03/09/2019 TripAdvisor review

Although it was a little far from the main street, there was a big mart under the hotel, so it was convenient and the subway station was very close. So the traffic was convenient. It was good because it was quiet around me again.

Dear guest, Thank you for your stay in our hotel and your time to write this friendly review. We are looking forward to welcoming you soon again. Best wishes - your Moa Team

Second part of our Berlin visit

TripAdvisor rating 4.0/5

Liz M Couples - 31/08/2019 TripAdvisor review

We really enjoyed our stay at Berlin MOA . the staff were very friendly and helpful. The foyer of the hotel is amazing- breakfast was delicious and had a huge variety of choices. We enjoyed our complementary drinks and even ate from the pubfood menu- well done and the service was excellent! The gym is open 24/24 and is well equiped. The hotel is a bit far from the main tourist attractions but is close to the U bahn. All in all a very memorable experience!

Dear Liz M. Thank you so much for your wonderful feedback. We really appreciate your comments and will forward your review to our staff as well. Great to hear that you enjoyed your stay with us and that you had constantly friendly staff and service. We are also happy that you used the Gym. :-) We hope you had a pleasant trip back home and we hope to welcome you again soon. Best regards from Berlin, your Moa Team

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