Mercure Hotel MOA Berlin 4 stars

Customer review rating (ALL Rating) 4.6/5 574 reviews

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Mercure Hotel MOA Berlin - Image 1
Mercure Hotel MOA Berlin - Image 2
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Mercure Hotel MOA Berlin - Image 4
Stephanstrasse 41, 10559 BERLIN, Germany

Description

Hotel extras

  • 336 rooms and suites (some renovated in 2018)

  • 40 conference rooms (largest 2400m²) with hygiene standard & MOA safe seal

  • 1830 sq. ft. (170 m²) fitness center

  • Connection to BER airport and ICC exhibition, via highway/ near transport

  • Certified by Sustainable Tourism / Meetings Berlin as a High Performer

Our accommodation(s)

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Hotel location

Mercure Hotel MOA Berlin

Stephanstrasse 41
10559 BERLIN
Germany

GPS:52.532171, 13.344161

Telephone
Fax +49 30 394043997

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

We look forward to welcoming our guests to Moa Eat. Our restaurant is closed on Sundays as well as from 12/24-26 and on 12/31/2024. You are welcome to use the snack menu in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  574 reviews

TripAdvisor Rating  4.5/5  4,696 reviews

Certificate of excellence 2024

Not a great hotel…

TripAdvisor rating 2.0/5

Rob W Business - TripAdvisor review

Feedback already requested and provided: Why am I being asked to write it all again here? Toilet didn’t work. Room difficult to find. Lifts don‘t serve all floors / rooms. Breakfast table cleared every day while still trying to have breakfast.

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the issues with the toilet, room location, the lifts, and the breakfast service. We understand how frustrating this must have been and appreciate you bringing these matters to our attention. We’ve already received your initial feedback, and we are actively working on addressing the points you’ve raised. We’re truly sorry for the repeated requests and for any confusion caused, and investigate what caused the request for feedback came to you twice. Your comments will be shared with the respective departments to ensure these issues are resolved promptly. We value your feedback and hope to have the chance to provide you with a much more comfortable experience in the future. Kind regards, Your MOA Hotel Team

clean room, good breakfast, very courteous personnel, conference room adequate

Customer review rating 4.5/5

Vito C. Business - Confirmed reviews ALL

I came in for the International Fighter Conference, room was nice, very clean, breakfast was good and with variable choice for a sweet or salty meal. The conference room was adequate, maybe a bit too small for the event, catering and common space was very good.

Not very good…

Customer review rating 2.0/5

Rob W. Business - Confirmed reviews ALL

Hotel with a small island reception in an open area. Difficult to access from the street as no main entrance. Lifts do not serve all floors, so you need to get in the right one for your room (assuming it is not closed for maintenance). Room numbers do not always correlate with floor numbers either. Toilet in room didn‘t flush properly, control of the electric blinds did not correspond to the markings on the switches. Breakfast: If you travel alone, your table will be cleared as soon as you go to collect a cup of coffee. It happened to me 3 times in 3 days, even though I left the room keycard on the table to indicate I was still there. All in all, very poorly managed, poorly signposted and no Customer Service. I will not stay there again.

Practially every aspect was at best, mediocre.

Customer review rating 2.5/5

Mitch K. Business - Confirmed reviews ALL

Many aspects were maddeningly frustrating. The hotel layout is absurdly convoluted. Room numbers on floor three start with 4. What?? Registry is on floor two. Why? Parking garage numbering is inexplicable. Elevators do not connect - you must know which to take to arrive where you're trying to go. The atrium - a colossal waste of space. The king bed is two twin beds pushed together. There is no top sheet - only a duvet. The room furnishings do not match each other, and are ridiculously uncomfortable for a business traveler who needs to get some rest while completing late day work. Put a sofa in! There's sufficient space! Rooms have no coffee service. Bathrooms have no washcloths - only hand towels and body towels. No conditioner provided - just body soap and shampoo. I can keep going, but you guys need to get out and travel to a real hotel to learn what the hospitality industry has been up to in the last 50 years. I was there for a three day conference. The food was neither appetizing nor tasty. The coffee was overcooked. (The teas you set out were good. ) The pastries were dry and tasteless. The hostess in the restaurant for breakfast was much more concerned with me knowing my room number than whether I understood the offerings or whether I enjoyed my food. The only bright points were a couple of your employees - the bartender (and the bar was well stocked with whiskies) was very good; there was a young brunette lady supporting the International Fighter Conference as a busser. She was very pleasant, efficient, and helpful all three days of the conference. I wish I had gotten her name so you could move her up.

Amazing stay!

Customer review rating 5.0/5

Bill F. Business - Confirmed reviews ALL

First and foremost, the employees were fantastic. Everyone was extremely friendly and helpful, from the front desk to the maintenance man I met in the elevator to the cleaning people servicing the rooms. The rooms were great and the breakfast was amazing. I look forward to returning.

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Other web-users rate our hotel

  • 1,209 reviews 9.1/10 Location
  • 1,637 reviews 8.2/10 Room
  • 1,109 reviews 8.3/10 Service
  • 27 reviews 8.2/10 WiFi
  • 1,143 reviews 9.2/10 Breakfast
  • 647 reviews 9/10 Cleanliness
  • 359 reviews 8.8/10 Vibe
  • 298 reviews 4.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.