Novotel Melbourne Central 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,144 reviews

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399 Little Lonsdale Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Meeting rooms & events facilities.

  • Pretty Boy Bar & Restaurant.

  • 24-hour reception and free Wi-Fi for your convenience.

  • Chromecast in every room.

Our accommodation(s)

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Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Telephone
Fax +61 3 9929 8858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRETTY BOY BAR & RESTAURANT

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,144 reviews

TripAdvisor Rating  4.0/5  327 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Renee H. Friends - Confirmed reviews ALL

We had the most wonderful experience for our two nights here. The staff were all so warm and welcoming and the valet service was next level amazing.

Dear Renee, Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff and valet service contributed to your wonderful experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Melbourne Central

Customer review rating 4.0/5

Moira S. Couples - Confirmed reviews ALL

Very good hotel breakfast let it down a little as often cold and not restocked quickly enough without asking staff which were difficult to find.

Dear Moira, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our central location and enjoyed the breakfast offerings. Your comments about the temperature and replenishment of items will be shared with our team for future improvements. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 5.0/5

Caitlin Q. Solo - Confirmed reviews ALL

Well worth the money. Got a fabulous room, even better bed and view. Thank you for making my 30th birthday so pleasant.

Dear Caitlin, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your room, bed, and view, and that we could contribute to your 30th birthday celebration. We hope to welcome you back soon. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 3.0/5

Natalia E. S. Business - Confirmed reviews ALL

How the building is distributed among both, Ibis and Novotel, is confusing. Reception on second floor and concierge on ground floor is not practical. Check in was extremely slow, and despite of having a queue waiting, the person on the desk was just chatting about random things with the passenger, without any consideration for the people waiting. No information about checkout time was given during check in. The room was not cleaned properly, bed not made, tea station not replenished daily despite of a 5 days stay, towels not replaced daily. Breakfast options were poor when compared with other 4stars hotel buffet service.

Dear Natalia, Thank you for sharing your feedback regarding your recent visit to Novotel Melbourne Central. I appreciate your insights, as they help us identify areas for improvement. I apologize for the confusion related to our building layout. We strive to provide clear information for our guests, and your comments will assist us in enhancing this experience. It is concerning to hear about your check-in experience, as our team is trained to prioritize efficiency and guest service. I also regret that your room was not serviced to our standards during your stay; we typically aim for daily replenishment of amenities and thorough cleaning. Lastly, I appreciate your feedback on our breakfast offerings and will consider it when reviewing our menu. Thank you once again for your insights, and I hope you will consider staying with us in the future. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 5.0/5

Ben K. Business - Confirmed reviews ALL

Always good clean and close to everything

Dear Ben, Thank you for your kind words regarding your frequent stays at Novotel Melbourne Central. We are pleased to hear that you find our hotel clean and conveniently located. We look forward to welcoming you back for another enjoyable experience. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

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Other web-users rate our hotel

  • 1,093 reviews 9.7/10 Location
  • 1,370 reviews 7.8/10 Room
  • 1,184 reviews 8.3/10 Service
  • 11 reviews 7.1/10 WiFi
  • 519 reviews 8.6/10 Cleanliness
  • 312 reviews 7.2/10 Breakfast
  • 231 reviews 8.7/10 Vibe
  • 222 reviews 6.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.