Mercure Doncaster Centre Danum Hotel 3 stars

Customer review rating 3.9/5 1,182 reviews

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Mercure  Doncaster Centre Danum Hotel
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+ 15 Services

Hotel extras

  • Central location, with plenty of nearby transport links

  • 11 dedicated meeting rooms accommodating up to 350 guests

  • Anthony's Restaurant offers a choice of international meals

  • Wedding facilities capable of accommodating 280 guests

  • Nearby leisure facilities, including pool and more

Hotel location

Mercure Doncaster Centre Danum Hotel

High Street
DN11DN doncaster
united kingdom

Tel: +441302342261

Fax: (+44)1302/329034

Check-in from 15h00

Check out up to 12h00

  • HIGH STREET :  DONCASTER

  • By plane

    ROBIN HOOD At 11.27km / 7 miles

  • By train

    DONCASTER At 1.61km / 1 miles

GPS :53.522613, -1.133078

Hotel services

ANTHONYS

Anthony's is a newly refurbished restaurant and bar offerring a modern all-day dining menu using locally sourced ingredients.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
Hotel Services And Equipments
  • Hotel informations
    • 63 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 63 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • English
  • Lounge
    • Waiting area or lounge
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
Access to property
  • Civic Quarter DN1 3JH Additional charge
    • Near the property
    • Public
  • Frenchgate DN1 1QN Additional charge
    • Near the property
    • 600 parking spaces
    • Public
    • Parking opened 24/7
Well-being
  • The Gym Group (£)
    • Nearby

Our accommodation(s)

All our bedrooms have been fully refurbished and offer all the latest facilities the modern traveller requires. WIFI, laptop safes, en-suite bathrooms with rain showers and 32" LED TVs. Our Privilege rooms offer all the great facilities as our standard rooms but are more spacious rooms and come with air-conditioning, 42" LED TVs, mini bars with complimentary items and more luxurious design features.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 324

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Mercure Doncaster Centre Danum Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,182 reviews

TripAdvisor Rating 3.5/5

506 reviews

Great hotel

Customer review rating 5.0/5

Mr A. M. S. Couples - 24/10/2021 Confirmed reviews ALL

Found this hotel more than adequate for our stay. Very clean and staff we great.

Location is good for shop and bars are close

Customer review rating 5.0/5

Anonymous Friends - 24/10/2021 Confirmed reviews ALL

Really nice hotel the staff are really friend

Run down / bed bugs

Customer review rating 2.5/5

Ross Business - 22/10/2021 Confirmed reviews ALL

A one night stay for a business meeting in the area. Stay were very friendly and helpful Corridors smelt of smoke and carpets very worn through Room was very small, run down and generally unpleasant to be in. Woke up to many insects in the room and later found a bed bug bite on my arm. Noticed other business guest at breakfast commenting on the poor quality of their rooms

Guest noise issues and Hotel decor is a bit shabby

Customer review rating 1.5/5

Anonymous Business - 21/10/2021 Confirmed reviews ALL

I was kept awake and also disturbed a number of times by other guests in the hotel making a lot of noise well into the night and most significantly at 3am in the morning. Door slamming and loud conversations were in the corridors were the things that disturbed my nights sleep. There were sanitizing gel stations around the hotel but only one seemed to work. Carpets on the stair were threadbare

Staff were amazing.

Customer review rating 3.5/5

Penelope M. Solo - 16/10/2021 Confirmed reviews ALL

I stayed over night to attend a meeting the next day at the venue. The hotel was clean and staff very welcoming and friendly. My room was quite small, adequate for one person but would have struggled with two! The meeting was very well catered and room large and airy. Whilst leaving I unfortunately fell (totally my fault) and knocked myself badly on the heavy front door. The staff swung into action and were amazing. I was badly shaken but not needing hospital etc. They made me comfortable and allowed me to stay and wait until I could get someone to collect me. As I live in Lincoln this was over 2 hours. Please send my thanks to all the staff involved that afternoon. I will contact them personally.

Dear penelope M., We very much appreciate your comments regarding your stay at the Mercure Doncaster Centre Danum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am also relieved to hear that you are feeling better after your fall; I was worried how long you would have waited at hospital and planned to call you on Monday. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A town centre hotel with very pleasant staff

TripAdvisor rating 4.0/5

Jeff P 13/10/2021 TripAdvisor review

The hotel is situated in the centre of Doncaster. Consequently it does not have its own car par, biut there is a discounting arrangement with a multi-storey car park approximately 10 minutes walk away. The room was comfortable and was reasonably equipped but lacked some items such as hangers in the wardrobe (is this a coronavirus precaution?)..Sleep was not of the best quality due partly to the air conditioning not being effective enough and also to noise from a nearby nightclub until 2 am and then from police sirens and a burglar alarm at a neighbouring property. We stopped on a Saturday night and this may not be the case on other nights of the week. Now on to positive aspects. The breakfast was superb. The biggest asset of this hotel is its staff. Every single member of staff with whom we came in contact was friendly, helpful, polite and pleasant. They clearly worked very hard and were an important factor in assessing the quality of our stay. If it was possible for the hotel to improve its sound insulation and air conditioning then the problems we experienced would be remedied.

Dear Jeff, Thank you so much for your review: I can not tell how much it means to the team and I that our efforts are recognised. We may not be the best equipped or shiniest hotel in Doncaster but we do aim to ensure all our guests feel welcome. I hope that you may consider us if visiting the area again

Well Located, terrible cleaning

Customer review rating 1.5/5

Anonymous Business - 10/10/2021 Confirmed reviews ALL

Stay was fine, staff were friendly. Food is average, over priced. Room service as extra charge and then not taking the plates etc away or changing bed sheets or towels during any point during my stay

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Very good and clean

Customer review rating 4.5/5

Sarah T. Couples - 10/10/2021 Confirmed reviews ALL

We had a loverly stay nice room and nice staff

Dear Sarah t., We very much appreciate your comments regarding your stay at the Mercure Doncaster Centre Danum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 3.0/5

Ian M. Solo - 09/10/2021 Confirmed reviews ALL

Staff welcome was good, bar staff very friendly. Corridor outside of room smelled of damp but not noticed in room. Room appeared ok, carpet a bit worn and needed hoovering. Sheets clean but mattress protector had stains. Bar had no working pumps so bottles only. Staff were great though

Dear Ian m., Thank you for taking the time to tell us about your experience at the Mercure Doncaster Centre Danum Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Comfortable stay in good location

Customer review rating 4.0/5

Franklin O. Solo - 08/10/2021 Confirmed reviews ALL

Upgraded to Junior suite after offer online before arrival. Very comfortable room with good facilities. Location excellent especially if arriving by train. Check in is too late at 3pm. There was no housekeeping during my stay which is fine under the current circumstances but this should mean less rooms to clean each day so check in time could be earlier.

Dear Franklin O., We very much appreciate your comments regarding your stay at the Mercure Doncaster Centre Danum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

Pm Families - 08/10/2021 Confirmed reviews ALL

Only really used the room , which was very clean and tidy and everything we needed. I was impressed due to having stayed in one if the sister hotels in Cardiff which is not good .

Dear Peter M., We very much appreciate your comments regarding your stay at the Mercure Doncaster Centre Danum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 4.5/5

Stuart R. Solo - 07/10/2021 Confirmed reviews ALL

Good location, great breakfast and a excellent comfy bed

Dear Stuart R., We very much appreciate your comments regarding your stay at the Mercure Doncaster Centre Danum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location , Goid Value

Customer review rating 4.0/5

Patrick S. Business - 05/10/2021 Confirmed reviews ALL

Compact but decent room, excellent en suite other than 5 plus minutes wait for hot water to come through. I only stayed 2 nights which apparently means no cleaner /service . That is fine but I ran out of tea making supplies . So would be nice to be told in advance. Perfect location for my visit and had good value evening meal and excellent breakfast. Easy walk to station. Staff warm and welcoming.

Dear P S., We very much appreciate your comments regarding your stay at the Mercure Doncaster Centre Danum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 5.0/5

Gail W. Couples - 05/10/2021 Confirmed reviews ALL

Brilliant location. Friendly staff. Very helpful already booked to come back.lovely big room.modern and clean bathroom.brilliant blackout curtains

Dear Gail w., We very much appreciate your comments regarding your stay at the Mercure Doncaster Centre Danum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I cancelled on time and was not refunded

Customer review rating 0.5/5

John F. Couples - 05/10/2021 Confirmed reviews ALL

I cancelled my stay in good time, however I have not been refunded.

Dear John F., Thank you for taking the time to tell us about your experience at the Mercure Doncaster Centre Danum Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good Location & Great Staff. Shame about the food

Customer review rating 3.0/5

Paul S. Solo - 05/10/2021 Confirmed reviews ALL

The location of this property is perfect both for the train and bus station and the city centre. Staff are both friendly and helpful, which I appreciated. Rooms are well kept and very clean, but be aware that certain TV channels cannot be received (ie ITV) in all rooms due to lack of reception, or so I was told. Due to its location, it can be noisy outside, late at night, due to the various bars and clubs in the immediate area. It wasn’t a big deal for me as I can sleep through most things, but it might deter some. The hotel is in definite need of a refurbishment in some areas, especially the first floor. There is tape stuck across the carpet to prevent people from tripping up. Appreciate this is an old building, but even they can look appealing. What was a big negative was being told I’d not get a meal served on the Saturday evening, as there was a coach party coming and a wedding reception going on too!! Really, so what happens to your guests? As it turns out the very limited menu didn’t have all the things on it, and what there was was overpriced. I took myself off to the local Wetherspoon’s, and enjoyed dinner and breakfast each day. Definitely not a low standard I would expect from Mercure. Despite the lows, which I now know about, I would return here due to the location. Unless the menu changes, I just wouldn’t eat here. A pity as I won’t get the extra points for my rewards account.

Dear Paul S., We very much appreciate your comments regarding your stay at the Mercure Doncaster Centre Danum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I can assure you we are doing all we can to improve the kitchen staffing levels so we can have the restaurant open during events Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Anonymous Couples - 04/10/2021 Confirmed reviews ALL

Friendly staff, amazing room, comfortable bed

Dear Elizabeth K., We very much appreciate your comments regarding your stay at the Mercure Doncaster Centre Danum Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not all rooms are the same

TripAdvisor rating 2.0/5

johannaw413 05/08/2021 TripAdvisor review

Booked two standard rooms but rooms were totally different. One light and airy other dark and bathroom really small. When you sit on toilet leg hits towel rail on one side and boxed in with bath and shower screen other. Room not clean. Basin dirty and Sainsbury's receipt from previous people on bathroom floor

Dear johannaw413, Thank you for taking the time to tell us about your experience at the Mercure Doncaster Danum. We am sorry that your experience did not meet your expectations.

Great room

TripAdvisor rating 5.0/5

Lord_Whittaker Solo travel - 18/12/2019 TripAdvisor review

Went with the deluxe double Great room, almost a little suit Double bed and a pull out settee in a separate part of the room Staff are amazing too, nothing was to much trouble Right in the centre of to town

Tired

TripAdvisor rating 3.0/5

Eastendboyz Couples - 14/12/2019 TripAdvisor review

Although it’s had a refit and the beds are very comfortable it’s a very tired building. Room cleaning standards are questionable having found various items from previous guests. The in-room safes don’t work so I don’t understand why they’re there. Basically it needs completely gutting and redoing. However all things being what they are the staff are incredibly friendly and polite.

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