Mercure Sheffield St Paul's Hotel & Spa 4 stars

We came into this venue recently to have some drinks, whilst not staying at the venue in question. We was testing out the customer experience/service that it gives to their guests but unfortunately we was VERY disappointed with this. We was hoping to host our wedding at this venue, or certainly have our reception their but some of the Bar Staff had absolutely no clue what they was talking about. My Wife ordered a LARGE Rose, but instead was given a LARGE red wine instead. My wife had an ALLERGY to this sort of wine. When we questioned this as the Bar we was spoken to by a member of the team (didn’t know what his name was at the name) but it was a bloke who looked very scruffy to say the very least. When I asked at reception, I was told this blokes name was called Joel. It’s sufficed to say that we will NOT be hosting our wedding there, nor will we be returning and I seriously recommend that the managers give their staff proper training in future. Not to mention after reading some of these reviews that there was even RODENTS running around the restaurant area, and bar. Absolutely disgusting, and I seriously hope that the FSA (Food Standards Agency) are aware of this terrible situation. Sorry, but not sorry

Always a pleasure staying here, our second time in 18 months. Very comfortable room which is a good size, pleasant staff and a tasty breakfast. It’s hard to realise you are in a city centre venue as it is very quiet and in an excellent location next to the winter gardens.

I booked a room for Tomorrow (Tuesday) with them about 10 days ago. I received a number of messages from them offering upgrades, or restaurant reservations - the last of which came on Saturday, when they added how much they were looking forward to welcoming. Today (Monday) at at around 17.00 they have informed me that they have cancelled the reservation because they are over booked - it is the day before I am due to go - I have train tickets, and meetings arranged. There appears to be very little alternatively available in Sheffield. It is an appalling way to treat someone. It is a nice hotel (I have stayed there before, never ever again) but please be aware that you cannot trust them to honour your booking, or to give you sufficient notice of such.

Had a really great stay . Hotel is centred around main city with good ambience . The reception staff was very helpful especially Aakash he was too helpful. Food was good we missed the breakfast unfortunately but dinner was amazing Revati who attended us offered very nice attentive service. Over all was good experience.

Been before and enjoyed years ago so came back today. Lady on reception was nice but treated us like we knew what we were doing/like we were members. So had to ask alot of questions and remind her of what was included in our package which i feel she should of done and known. We didnt get a foot massage that was part of the package also. Afternoon tea was really nice to be fair lovely view into the botanical gardens Pool is shared with members/public so kids made it not very relaxing (sunday morning). Could do with moderising all changing rooms etc Our massages were lovely but again walked into reception and was just stared at was very uncomfortable. The experience was nice but the staff wernt very accomodating. Especially when u pay 150 pound for the morning. Probably wont be back