Mercure Sheffield St Paul's Hotel & Spa 4 stars

Staff pleasant & helpful, bed comfortable, room well laid out, but... 2 room lights not working, sink almost completely blocked, damaged wiring to towel rail, loose bathroom door handle, air conditioning doesn't really get cool enough and can't open a window, very small amount of tea/coffee provided for 2 day stay, only one lift working. Parking in nearby Q-Park or NCP is expensive ~£15 per night even with 25% discount. It wasn't that bad, but the room could have done with a bit of TLC which would have made it a lot better.

Arriving from the US for medical purposes while England was still under national lockdown, Ali cheerfully greeted me for check-in! Providing me with personal and professional attention, he advised me of the amenities and options available during the lockdown, directions to navigate through the city, and helped me with my own personally challenged technical issues. My medical mission required a substantial amount of ice, which Ali graciously supplied. When it was apparent that my medical mission was delayed, Victoria recognized the importance and granted my request for a lengthy extended stay in my room without hesitation. Much appreciated! When I inquired about taxi service that would accept credit cards, she provided me with options and offered to call and bill to the hotel if desired. When Sandeep came on duty, he parallelled the extraordinary hospitality of staff members! With doors locked, he validated my guest status to secure safety, expeditiously cared for room requests and additional supplies. He researched train schedules and printed options for me. Once it was determined that I would be checking out, Sandeep secured a taxi providing them with destination details. Enabling me to minimize complexities of payment transaction, Sandeep authorized credit card payment through the hotel. Although I had little contact with Lisa, she, too, was pleasantly responsive to my inquiries. The tireless energy of the staff, multitasking, running to open the exterior door every time a guest exited or entered, providing room service, pampering and caring for each guest's simple and unique requests ... the endless list all cared for by each staff member, vivaciously, jovially and with appreciation for me just being a guest! I want to thank the staff, and express my sincerest appreciation and gratitude for their extraordinary hospitality, and for minimizing the mental and physical fatigue of my medical mission. Blessings to all!

The hotel could not be better located for my needs, despite lockdown I was made to feel very welcome and very much look forward to returning soon.

I was booked to stay at the Sheffield Novotel. Due to Covid 19 this hotel was closed. I was advised that their sister hotel ( Mecure Sheffield) was still taking bookings. Instead of just transferring my booking direct to the Mecure I had to spend then next 1 hour rearranging my booking. This should have been done automatically. The room was nice and comfortable. There was very little food on offer at the hotel due to covid 19. I had to order food in for diner. I had ordered breakfast from the hotel, it arrived on time but was not what I ordered, it was all prepackaged and not worth the £10 I was charged.

I had reason to stay here in late Oct early Nov, and the experience was very positive. The staff were extremely friendly, the rooms were well presented, the location is 2nd to none. Sheffiled was in Tier 3 during my stay, and this was very evident with lots of sanitizer stations throughout the hotel. The staff could not be more friendly. Breakfast selection was a little disappointing, but with Covod-19, this is a challenge. I will be back...

Disappointed to find Chef was off and only option for room service was a choice of one of four main courses - I did receive complimentary water and Judes ice cream though. I am staying with you again very soon and will have to look for alternative dining arrangements. I read in your guest letter slippers and bathrobes had been discontinued - this is not a covid measure, this is a cost saving exercise with your laundry bill. Staff were thorough and friendly, hotel was clean.

Overall a fantastic check in. But the room was out of date and the room service was overpriced and poor quality.

Friendly staff and great service

Felt very clean and safe. Hotel staff were friendly. The room was ok although little details overlooked for example there was still a sticky label on the bathroom sink and the toilet continuously had water running through it. Breakfast hot choice was poor and full English was very small and not great quality. Certainly not worth the money and we ended up having breakfast elsewhere the second morning. It was great to be able to book a late checkout of 1800hrs.

Much needed break, first since last year and despite staff reductions felt safe, looked after and still had the personal touch.

Staff were friendly but rooms was cold , light flashing at night on the air conditioning so I was told I have to put something over it , then the lights tripped had no lighting all night ? !! Work is in the morning to find the problem still is there , I had to get changed and then move to a different room to have a shower and get ready.

Staff extremely responsive. Lovely room. Great location

Excellent customer services from every An a big thank you to sweetie she was very helpful

Great location and friendly and professional staff especially Ali on the front desk.

Very well located, excellent staff, lovely downstairs but bedroom and bathroom looked tired. The walls could use some pictures. We had to get an extra heater because the in-room heater just wasn’t working. Very good job with measures in place for coronavirus.