Mercure Sheffield St Paul's Hotel & Spa 4 stars

We had 2 night stay in a privelage room, which we have stayed in before and the bed was very comfy. The staff very pleasant and helpful and breakfast was good, and very well situated for good restaurants and bars.

Fabulous service (Maria was great), good food and lovely surroundings. However, Car parking is a problem. I have been coming to this Hotel for 10+ years and the Charles Street (Q+) car Park is good, but you have lost your deal with them and we now have to pay £21 per night or use Arundel Gate, which is a longer walk and a lot less secure. I won't be using this.

i've stayed at this hotel many times before. i found it disappointing this time. - on arrival told i would not get the double bed room i booked, but a room with two singles pushed together. my room was clearly two singles pushed apart and separate beds. - i was given a drinks voucher, would have been great if there had been anyone at the bar serving - i waited 10mins, came back again later in the evening and still nobody around - i needed to have dinner, but was told I would need to wait over 30 mins because there was a big table. One table of what looked like 20 people in an otherwise large and empty dining room - clearly inadequate resourcing. No room service, so I had to go out which did not suit my schedule. - the bathroom is looking tired and a slightly dirty drain smell made it feel less welcoming - I used to be able to get eggs benedict and fresh coffee came from a cafetiere for breakfast but now its just buffet and coffee comes from a machine that removes all flavour before serving. The cold meats and cheeses section of the buffet was so small as to be almost pointless (one cheese and the meats did not look appealing). No marmite.

Rooms are very dated, bed is uncomfortable and our tv didn’t work in the room. Which is also very old and you wouldn’t be able to watch it from bed. Paid for a package that included dinner and it wasn’t worth it for the food. Was very basic and everything closed very early. As well breakfast closed at 9:30 which is very early. Also the spa is very outdated, it was dirty and most things weren’t working. So again not worth the price. You also had a lane closed off for children playing, so as a spa pool it’s not exactly relaxing and you wouldn’t want to relax by the side of the pool. Similarly, when getting the treatments there was no spa music playing so it was silent which can always be a bit awkward. The staff were very lovely and polite and generally it was a nice stay. But for the price I wouldn’t come back and I was pretty disappointed with the spa and room facilities which is a shame.

The hotel is well located in lovely surroundings. The staff go above and beyond for you. The spa is lovely however more seating around the pool would be nice as it was quite busy. We had dinner and breakfast in the hotel restaurant and the food was delicious and the staff very attentive. The room itself was a good size and clean with lovely views of the city. All in all we were very impressed and we had the relaxing stay we wanted.