Mercure Sheffield St Paul's Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.3/5 9,906 reviews

ALLSAFE approved hotel

Information message

Mercure Sheffield St Paul's Hotel & Spa
See on a map
+ 17 Services

Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE sheffield
united kingdom

Fax: (+44)1142782076

Check-in from 15h00

Check out up to 12h00

  • BUS:  ARUNDEL GATE

  • SUPERTRAM:  SHEFFIELD STAT.

  • By plane

    MANCHESTER At 67.9km / 42.19 miles

  • By plane

    NOTTINGHAM At 61.2km / 38.03 miles

  • By plane

    SHEFFIELD At 9.3km / 5.78 miles

  • By train

    SHEFFIELD At 0.8km / 0.5 miles

GPS:53.380455, -1.468413

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE YARD

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Our accommodation(s)

With 169 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning and WiFi . Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 450

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,906 reviews

TripAdvisor Rating 4.0/5

3,375 reviews

Slightly Disapointing - Failed to read notes on booking

TripAdvisor rating 4.0/5

Spoonwother 20/01/2022 TripAdvisor review

Strange mix-up on the hotels' side. Booking was made with a note that twin beds were required for my wife and her friend. A double was allocated. Breakfast booking was lost causing further embarassment. Not the service expected.

Worn-out, saggy, uncomfortable bed, no hot water in shower

Customer review rating 1.0/5

Ms Couples - 19/01/2022 Confirmed reviews ALL

This was a birthday trip for my husband. We organized and paid for kennels, overnight childcare, drove for 2 hours. Upon entering the corridor of our room, laundry was piled up all along the hall, it was difficult to pass through the hallway. This remained the case our entire stay, it was never tidied away. We enjoyed the spa, we enjoyed Sheffield, we had a nice dinner with kind, helpful staff in the restaurant. Upon trying to sleep however, the sagging mattress springs from the bed dug into our body. I had to sleep on top of the duvet. In the morning, there was no hot water at all in the shower. Overall a very disappointing and expensive experience.

Clean, well organised, great views

Customer review rating 5.0/5

Rh Couples - 18/01/2022 Confirmed reviews ALL

Stayed for my 30th birthday, requested a high floor with a view of the fountains in the peace gardens - and that’s exactly what we got. They also gave me two free drinks for my birthday. However, the bar was freezing cold at about 4:30pm, even with a coat on, so we couldn’t enjoy drinks in the bar, we ended up taking them upstairs. If it was warmer we may have stayed down for more than one. You can use the pool and spa after check out for as long as you want. It is a small pool and busy at the time including dedicated swimmers, people bobbing about and swimming lessons. It may be good to limit the people using the pool at once- especially at the minute. But this did not deter our stay- we loved the hotel! Thank you!

Great location & facilities. All the staff were very professional and friendly.

Customer review rating 4.5/5

Steve D. Families - 18/01/2022 Confirmed reviews ALL

We booked adjoining rooms which were very clean and spacious, a minor point is that some of the furniture was a bit tired and the wardrobe door was missing in one of the rooms. Gym, pool and spa facilities were excellent. The head chef kindly served breakfast early on both days as there were a number of swimmers staying in the hotel who were competing locally, the breakfast was excellent and a good range of choices. All staff were exceptional. Definitely staying again.

Fantastic stay

Customer review rating 5.0/5

Beth Solo - 17/01/2022 Confirmed reviews ALL

The second time I have stayed at St. Paul’s and both times were brilliant. Rooms are clean spacious and comfortable. Staff were very polite and helpful and the location is ideal. Stayed in both the double and the premier room and would definitely pay more for the premier just for the huge bed!

Nice and quite but central location

Customer review rating 5.0/5

Steve F. Friends - 17/01/2022 Confirmed reviews ALL

Lovely nice new hotel , great location

Well located, Hotel spa/pool a bit run down

Customer review rating 3.5/5

Gemma Friends - 16/01/2022 Confirmed reviews ALL

Staff was very friendly and attentive we had an issue with our room smelling of cigarette smoke and it got sorted straightaway. I would say that things are starting to look tired and a revamp is needed we had full access to pool, spa and gym. painting works was being carried out in the spa area not ideal for customers passing by. Pool and changing rooms looking very tired. Robes and towels provided could do with replacing. This was my first spa experience and I guess I expected a bit more luxury.

Good stay

Customer review rating 4.0/5

Sylvie R. Business - 16/01/2022 Confirmed reviews ALL

I had to change dates and the Reservations at the hotel were very good in helping with that. Good welcome at reception, and was upgraded due to points. Room was very clean. Difficult to set the safe as it was on the floor - but managed it eventually. Nice to have a safe in the room though.

Wonderful Hotel

Customer review rating 4.0/5

R. Solo - 15/01/2022 Confirmed reviews ALL

Had an amazing stay at this hotel! Perfect central location with a nice car park conveniently not even 2 minutes walk from the hotel. The room was bigger than expected with a pleasant view of the Winter Gardens. The bathroom was a real stand out for me! Amazing shower and even a bath for a nice soak after a long day walking! Will definitely return!

Excellent value for money

Customer review rating 5.0/5

Anonymous Couples - 15/01/2022 Confirmed reviews ALL

Met all expectations, friendly helpful staff, lovely room with a view. Good breakfast

Disappointed

Customer review rating 2.5/5

Graham H. Couples - 14/01/2022 Confirmed reviews ALL

Very disappointing compared to previous stays. Repairs needed in room which was a junior suite, hotel bar lacking in basic drinks, choices at breakfast not usual ones just basic.

Excellent , as always !

Customer review rating 5.0/5

Ross M. Business - 14/01/2022 Confirmed reviews ALL

A fantastic stay , with excellent service from all staff and great wee touches including drinks in the fridge!

Good location pleasant stay

Customer review rating 3.5/5

Helen R. Families - 12/01/2022 Confirmed reviews ALL

A spa break

Location that can't be beat. Lovely staff. Good room. I have visited Mercure Sheffield before, and I will visit Mercure Sheffield again.

Customer review rating 5.0/5

Maureen Families - 12/01/2022 Confirmed reviews ALL

Location that can't be beat. Lovely staff. Comfortable room. Excellent value for money. I have visited Mercure Sheffield before, and I will visit Mercure Sheffield again.

STAFF PROFESSIONALISM AND FRIENDLIENESS.

Customer review rating 5.0/5

Heather R. Solo - 12/01/2022 Confirmed reviews ALL

ALL THE STAFF AT YOUR HOTEL WERE VERY PROFESSIONAL, VERY FRIENDLY AND HELPFUL, THEY GO ABOVE AND BEYOND THEIR DUTY TO MAKE THE CLIENT FEEL WELCOMED AND VALUED. I WILL ALWAYS STAY HERE WHEN I VISIT SHEFFIELD AND HIGHLY RECOMMEND ST PAULS MERCURE TO FRIENDS AND FAMILY. ALSO THE HOTEL IS PERFECTLY SITUATED IN THE MIDDLE OF THE CITY, THE ROOMS ARE IMMACULATE, WELL MAINTAINED AND QUIET. THANK YOU FOR A WONDERFUL HOTEL EXPERIENCE.

City centre hotel

Customer review rating 4.0/5

Anonymous Couples - 11/01/2022 Confirmed reviews ALL

This is our 3rd visit to St pauls mercure. We used spa facilities and enjoyed a treatment. Lovely spacious hotel room. Beautiful freshly cooked breakfast. Only thing we felt let down by was the pre booked afternoon tea...the waitress couldn't find our booking, took a while to be served, disappointed at what we were presented with, 3 finger sandwiches only on white bread consisting of cheese and pickle! No variation. Hot overcooked scones that just crumbled when cut. Unable to find waitress to mention this and no one came and asked how our food was or if we would like a drink!

Enjoyable but could be improved

Customer review rating 4.0/5

Anonymous Families - 10/01/2022 Confirmed reviews ALL

Communication from the hotel prior to the stay was poor. I phoned several times to book a table for dinner that was included in the package but no one ever answered the phone. I emailed and didn’t get a response. I also upgraded the room and received no confirmation. When we arrived check in was efficient. The first privilege room we had was large but the air conditioning was clearly broken (controls hanging off the wall) and was allocated another, smaller but with working air con, although missing bathrobes. The room was adequate and clean but the finish isn’t up to 4* standard. It looked tired and ready for a refurbishment - chipped furniture and scuffed walls. Dinner was nice but service a bit lacking. There seemed few experienced staff but we understand there are staffing problems with the pandemic. The manager was friendly but clearly knew his audience- if you weren’t a table of women he could joke with and charm, he showed little interest in you. We were a family, so no charm points to be won there! The food was very nice and we didn’t wait long. My husband used the pool and said it was nice but signage confusing. Check out was efficient We liked the location, cleanliness and restaurant but the rooms need updating

Great Location

Customer review rating 5.0/5

William Business - 09/01/2022 Confirmed reviews ALL

Only 10-min walk from train station. Close to walkable pedrestrian zone with many shops and places to eat. Great rooms and staff.

Disappointed visit

Customer review rating 1.5/5

Stephanie G. Families - 08/01/2022 Confirmed reviews ALL

The staff appeared disjointed and not as smartly dressed and sharp as previous visits. None of the staff appeared rude but on check in information didn’t appear to flow. We had to ask about breakfast and spa etc. The room was adequate but the bed appeared small. The overall dissatisfaction was that the hotel was freezing. I mean never have I been in a hotel where the bar area and reception was freezing. You couldn’t take your coat off, On the evening this didn’t make you want to sit in area the bar area to have drinks. I informed bar staff who agreed it was always cold. I even questioned this at the reception staff and again on check out who agreed and put it down to the time of year. Needless to say we didn’t waste any more time in the bar and definitely did not invite us to have a meal. In the swimming pool area and pool this was also the same. It wasn’t as relaxing as expected. I feel awful as this hotel in the past has always been our first point of call etc, however when we spoke to the staff it was as though ‘ ah well, shoulders shrugged up etc attitude’. As a family group and having a baby with us we didn’t want to be going out around town, but the unwelcome and room temperatures didn’t give us the choice. The trip was about attending a family funeral in Sheffield, and wanting to relax time out in the hotel. So dissatisfied, feel sad for saying the truth.

Customer review rating 3.0/5

Fh Families - 08/01/2022 Confirmed reviews ALL

Friendly staff. Good pool. Good value for two rooms. But… Lumpy pillows. Tired decor. Freezing cold restaurant for breakfast. Didn’t feel like a high end hotel.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in sheffield