Lovely nice new hotel , great location

Staff was very friendly and attentive we had an issue with our room smelling of cigarette smoke and it got sorted straightaway. I would say that things are starting to look tired and a revamp is needed we had full access to pool, spa and gym. painting works was being carried out in the spa area not ideal for customers passing by. Pool and changing rooms looking very tired. Robes and towels provided could do with replacing. This was my first spa experience and I guess I expected a bit more luxury.

I had to change dates and the Reservations at the hotel were very good in helping with that. Good welcome at reception, and was upgraded due to points. Room was very clean. Difficult to set the safe as it was on the floor - but managed it eventually. Nice to have a safe in the room though.

Had an amazing stay at this hotel! Perfect central location with a nice car park conveniently not even 2 minutes walk from the hotel. The room was bigger than expected with a pleasant view of the Winter Gardens. The bathroom was a real stand out for me! Amazing shower and even a bath for a nice soak after a long day walking! Will definitely return!

Met all expectations, friendly helpful staff, lovely room with a view. Good breakfast

Very disappointing compared to previous stays. Repairs needed in room which was a junior suite, hotel bar lacking in basic drinks, choices at breakfast not usual ones just basic.

A fantastic stay , with excellent service from all staff and great wee touches including drinks in the fridge!

A spa break

Location that can't be beat. Lovely staff. Comfortable room. Excellent value for money. I have visited Mercure Sheffield before, and I will visit Mercure Sheffield again.

ALL THE STAFF AT YOUR HOTEL WERE VERY PROFESSIONAL, VERY FRIENDLY AND HELPFUL, THEY GO ABOVE AND BEYOND THEIR DUTY TO MAKE THE CLIENT FEEL WELCOMED AND VALUED. I WILL ALWAYS STAY HERE WHEN I VISIT SHEFFIELD AND HIGHLY RECOMMEND ST PAULS MERCURE TO FRIENDS AND FAMILY. ALSO THE HOTEL IS PERFECTLY SITUATED IN THE MIDDLE OF THE CITY, THE ROOMS ARE IMMACULATE, WELL MAINTAINED AND QUIET. THANK YOU FOR A WONDERFUL HOTEL EXPERIENCE.

This is our 3rd visit to St pauls mercure. We used spa facilities and enjoyed a treatment. Lovely spacious hotel room. Beautiful freshly cooked breakfast. Only thing we felt let down by was the pre booked afternoon tea...the waitress couldn't find our booking, took a while to be served, disappointed at what we were presented with, 3 finger sandwiches only on white bread consisting of cheese and pickle! No variation. Hot overcooked scones that just crumbled when cut. Unable to find waitress to mention this and no one came and asked how our food was or if we would like a drink!

Communication from the hotel prior to the stay was poor. I phoned several times to book a table for dinner that was included in the package but no one ever answered the phone. I emailed and didn’t get a response. I also upgraded the room and received no confirmation. When we arrived check in was efficient. The first privilege room we had was large but the air conditioning was clearly broken (controls hanging off the wall) and was allocated another, smaller but with working air con, although missing bathrobes. The room was adequate and clean but the finish isn’t up to 4* standard. It looked tired and ready for a refurbishment - chipped furniture and scuffed walls. Dinner was nice but service a bit lacking. There seemed few experienced staff but we understand there are staffing problems with the pandemic. The manager was friendly but clearly knew his audience- if you weren’t a table of women he could joke with and charm, he showed little interest in you. We were a family, so no charm points to be won there! The food was very nice and we didn’t wait long. My husband used the pool and said it was nice but signage confusing. Check out was efficient We liked the location, cleanliness and restaurant but the rooms need updating

Only 10-min walk from train station. Close to walkable pedrestrian zone with many shops and places to eat. Great rooms and staff.

The staff appeared disjointed and not as smartly dressed and sharp as previous visits. None of the staff appeared rude but on check in information didn’t appear to flow. We had to ask about breakfast and spa etc. The room was adequate but the bed appeared small. The overall dissatisfaction was that the hotel was freezing. I mean never have I been in a hotel where the bar area and reception was freezing. You couldn’t take your coat off, On the evening this didn’t make you want to sit in area the bar area to have drinks. I informed bar staff who agreed it was always cold. I even questioned this at the reception staff and again on check out who agreed and put it down to the time of year. Needless to say we didn’t waste any more time in the bar and definitely did not invite us to have a meal. In the swimming pool area and pool this was also the same. It wasn’t as relaxing as expected. I feel awful as this hotel in the past has always been our first point of call etc, however when we spoke to the staff it was as though ‘ ah well, shoulders shrugged up etc attitude’. As a family group and having a baby with us we didn’t want to be going out around town, but the unwelcome and room temperatures didn’t give us the choice. The trip was about attending a family funeral in Sheffield, and wanting to relax time out in the hotel. So dissatisfied, feel sad for saying the truth.

Friendly staff. Good pool. Good value for two rooms. But… Lumpy pillows. Tired decor. Freezing cold restaurant for breakfast. Didn’t feel like a high end hotel.