Mercure Sheffield St Paul's Hotel & Spa 4 stars

mr Ali cooperate very well during all the week .

Staff were great as usual. Ali was excellent, always helping with my constant request for food microwave!

Staying in a hotel during this time is daunting however as usual, having only stayed once in the last year due to Covid the staff were welcoming and accommodating. In room dinner was limited but fine, takeaway breakfast was given to me by the chef who was there cooking breakfast before Covid. Good to see familiar faces. Thank you.

We are moving house and the Hampton refused our booking upon arrival. We came to the Mercure and Ali on reception could not do enough for us. He was polite, kind and understanding - he certainly went above and beyond to make our stay pleasant and comfortable. The morning receptionist (a lovely and chatty lady from Sicily) was also friendly. The room itself was comfy and contained everything we needed. Highly recommended - the staff at Hampton could learn a lot from you and your excellent customer service!

friendly staff and good roomservice

We were down for a funeral so we’re pleased we had somewhere relaxing, comfortable and problem- free to stay.

I only say Mercure Hotel can provide comfortable room for guest to stay. However, my experience here may be different as I have requested to transfer from another hotel to Mercure Hotel due to the period of lockdown in UK. Though the Mercure Hotel can provide my family to have a comfortable place to stay, I got an unhappy experience due to the fact that I have kept in dark for the arrangement of transferring of hotel from occupying 3 bedrooms to Two separate rooms as my family members are all adult and there is no 3 bedroom in Mercure Hotel so it causes me to spend an extra expenses on transferring of Hotel. Anyway, Mercure Hotel is a comfortable hotel, all my family members have a remarkable experience here.

Made to feel very welcome by all staff, felt completely safe and service very good. Room very clean and comfortable.

Two nights 23 and 24 December as visiting family on Christmas Day. I was upgraded on arrival and had a lovely room with a terrific view of the square decorated with lights. It felt a little like being in the film THe Shining as apart from reception personnel, I saw no other guests until I was checking out. The corridors were empty. I was disappointed that the pool was closed.

Great

The key difference between is a nice stay and a an amazing stay is down to staff. Considering the pandemic and all the measures required, the staff at this hotel were awesome. There was one reception staff member, she was from the Manchester area (name not known) but her natural friendliness, going out of the way to help and nothing too much trouble to help made an unpleasant work trip a million times better. I will not be looking elsewhere to stay, it will be themercure every time. Thanks to all the staff!

Excellent stay for business in Sheffield

Staff pleasant & helpful, bed comfortable, room well laid out, but... 2 room lights not working, sink almost completely blocked, damaged wiring to towel rail, loose bathroom door handle, air conditioning doesn't really get cool enough and can't open a window, very small amount of tea/coffee provided for 2 day stay, only one lift working. Parking in nearby Q-Park or NCP is expensive ~£15 per night even with 25% discount. It wasn't that bad, but the room could have done with a bit of TLC which would have made it a lot better.

Arriving from the US for medical purposes while England was still under national lockdown, Ali cheerfully greeted me for check-in! Providing me with personal and professional attention, he advised me of the amenities and options available during the lockdown, directions to navigate through the city, and helped me with my own personally challenged technical issues. My medical mission required a substantial amount of ice, which Ali graciously supplied. When it was apparent that my medical mission was delayed, Victoria recognized the importance and granted my request for a lengthy extended stay in my room without hesitation. Much appreciated! When I inquired about taxi service that would accept credit cards, she provided me with options and offered to call and bill to the hotel if desired. When Sandeep came on duty, he parallelled the extraordinary hospitality of staff members! With doors locked, he validated my guest status to secure safety, expeditiously cared for room requests and additional supplies. He researched train schedules and printed options for me. Once it was determined that I would be checking out, Sandeep secured a taxi providing them with destination details. Enabling me to minimize complexities of payment transaction, Sandeep authorized credit card payment through the hotel. Although I had little contact with Lisa, she, too, was pleasantly responsive to my inquiries. The tireless energy of the staff, multitasking, running to open the exterior door every time a guest exited or entered, providing room service, pampering and caring for each guest's simple and unique requests ... the endless list all cared for by each staff member, vivaciously, jovially and with appreciation for me just being a guest! I want to thank the staff, and express my sincerest appreciation and gratitude for their extraordinary hospitality, and for minimizing the mental and physical fatigue of my medical mission. Blessings to all!

The hotel could not be better located for my needs, despite lockdown I was made to feel very welcome and very much look forward to returning soon.