Well located, good stay, friendly helpful staff, but cold in the lobby where I ate one night and bed rather uncomfortable - not terrible but would a topper be a good idea?

We were spending the night having come to the theatre in Sheffield from the York area. The hotel is well situated and well connected to main traffic routes while being in a quiet pedestrian only environment. Comfortable spacious rooms and lovely public areas. Unfortunately both dining and lobby areas were unheated (in January) due to problems with the equipment. Drinks after the show and breakfast the next day were taken wearing coats. Very helpful and charming staff.

Lovely stay, my kids loved it. It was just a shame the forts was broken as down stairs was freezing eating breakfast

Was not happy with the state of the room, we came in from London to my grandmothers funeral and was told our reception would be held at this hotel. Upon entering our room it was ok, but after going into the bathroom and seeing the state of the toilet which still had Faeces stain around the bowl, toothpaste was still caked on the face basin tap and brown substance on the wall by the toilet roll holder. We were so tired after our long drive and we had a new born baby with us we just couldn’t be that bothered to do room change. So I was not pleased at all.

Strange mix-up on the hotels' side. Booking was made with a note that twin beds were required for my wife and her friend. A double was allocated. Breakfast booking was lost causing further embarassment. Not the service expected.

This was a birthday trip for my husband. We organized and paid for kennels, overnight childcare, drove for 2 hours. Upon entering the corridor of our room, laundry was piled up all along the hall, it was difficult to pass through the hallway. This remained the case our entire stay, it was never tidied away. We enjoyed the spa, we enjoyed Sheffield, we had a nice dinner with kind, helpful staff in the restaurant. Upon trying to sleep however, the sagging mattress springs from the bed dug into our body. I had to sleep on top of the duvet. In the morning, there was no hot water at all in the shower. Overall a very disappointing and expensive experience.

Stayed for my 30th birthday, requested a high floor with a view of the fountains in the peace gardens - and that’s exactly what we got. They also gave me two free drinks for my birthday. However, the bar was freezing cold at about 4:30pm, even with a coat on, so we couldn’t enjoy drinks in the bar, we ended up taking them upstairs. If it was warmer we may have stayed down for more than one. You can use the pool and spa after check out for as long as you want. It is a small pool and busy at the time including dedicated swimmers, people bobbing about and swimming lessons. It may be good to limit the people using the pool at once- especially at the minute. But this did not deter our stay- we loved the hotel! Thank you!

We booked adjoining rooms which were very clean and spacious, a minor point is that some of the furniture was a bit tired and the wardrobe door was missing in one of the rooms. Gym, pool and spa facilities were excellent. The head chef kindly served breakfast early on both days as there were a number of swimmers staying in the hotel who were competing locally, the breakfast was excellent and a good range of choices. All staff were exceptional. Definitely staying again.

The second time I have stayed at St. Paul’s and both times were brilliant. Rooms are clean spacious and comfortable. Staff were very polite and helpful and the location is ideal. Stayed in both the double and the premier room and would definitely pay more for the premier just for the huge bed!

Lovely nice new hotel , great location

Staff was very friendly and attentive we had an issue with our room smelling of cigarette smoke and it got sorted straightaway. I would say that things are starting to look tired and a revamp is needed we had full access to pool, spa and gym. painting works was being carried out in the spa area not ideal for customers passing by. Pool and changing rooms looking very tired. Robes and towels provided could do with replacing. This was my first spa experience and I guess I expected a bit more luxury.

I had to change dates and the Reservations at the hotel were very good in helping with that. Good welcome at reception, and was upgraded due to points. Room was very clean. Difficult to set the safe as it was on the floor - but managed it eventually. Nice to have a safe in the room though.

Had an amazing stay at this hotel! Perfect central location with a nice car park conveniently not even 2 minutes walk from the hotel. The room was bigger than expected with a pleasant view of the Winter Gardens. The bathroom was a real stand out for me! Amazing shower and even a bath for a nice soak after a long day walking! Will definitely return!

Met all expectations, friendly helpful staff, lovely room with a view. Good breakfast

3hrs late to check us in… No availability to dine in the restaurant despite calling the day prior and enquiring.. I was told I didn’t have to book I could just turn up… Unable to make cocktails due to limited staff… No cot in the room despite pre booking one… £50 charged to my room without my knowledge, incase I wanted additional extras which I did not.. Staff were unable to advise pool times for children even though they worked in the spa… The occasion was a family wedding and some guests rooms had been given away. Unable to pay in cash as the hotel did not have any change. overall a disappointment.