Mercure Sheffield St Paul's Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.8/5 1,515 reviews

Mercure Sheffield St Paul's Hotel & Spa - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

Our accommodation(s)

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE SHEFFIELD
United Kingdom

GPS:53.380455, -1.468413

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE YARD

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,515 reviews

TripAdvisor Rating  4.0/5  3,657 reviews

Lovely hotel, very pleasant and helpful staff

Customer review rating 5.0/5

Malcolm Couples - Confirmed reviews ALL

We had 2 night stay in a privelage room, which we have stayed in before and the bed was very comfy. The staff very pleasant and helpful and breakfast was good, and very well situated for good restaurants and bars.

Great Hotel, great position

Customer review rating 3.5/5

J. J. Business - Confirmed reviews ALL

Fabulous service (Maria was great), good food and lovely surroundings. However, Car parking is a problem. I have been coming to this Hotel for 10+ years and the Charles Street (Q+) car Park is good, but you have lost your deal with them and we now have to pay £21 per night or use Arundel Gate, which is a longer walk and a lot less secure. I won't be using this.

On the decline

Customer review rating 1.5/5

R Business - Confirmed reviews ALL

i've stayed at this hotel many times before. i found it disappointing this time. - on arrival told i would not get the double bed room i booked, but a room with two singles pushed together. my room was clearly two singles pushed apart and separate beds. - i was given a drinks voucher, would have been great if there had been anyone at the bar serving - i waited 10mins, came back again later in the evening and still nobody around - i needed to have dinner, but was told I would need to wait over 30 mins because there was a big table. One table of what looked like 20 people in an otherwise large and empty dining room - clearly inadequate resourcing. No room service, so I had to go out which did not suit my schedule. - the bathroom is looking tired and a slightly dirty drain smell made it feel less welcoming - I used to be able to get eggs benedict and fresh coffee came from a cafetiere for breakfast but now its just buffet and coffee comes from a machine that removes all flavour before serving. The cold meats and cheeses section of the buffet was so small as to be almost pointless (one cheese and the meats did not look appealing). No marmite.

Well located and polite staff

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Rooms are very dated, bed is uncomfortable and our tv didn’t work in the room. Which is also very old and you wouldn’t be able to watch it from bed. Paid for a package that included dinner and it wasn’t worth it for the food. Was very basic and everything closed very early. As well breakfast closed at 9:30 which is very early. Also the spa is very outdated, it was dirty and most things weren’t working. So again not worth the price. You also had a lane closed off for children playing, so as a spa pool it’s not exactly relaxing and you wouldn’t want to relax by the side of the pool. Similarly, when getting the treatments there was no spa music playing so it was silent which can always be a bit awkward. The staff were very lovely and polite and generally it was a nice stay. But for the price I wouldn’t come back and I was pretty disappointed with the spa and room facilities which is a shame.

Dear Tia, We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Garin Dart General Manager

Relaxing stay

Customer review rating 5.0/5

Kelly Couples - Confirmed reviews ALL

The hotel is well located in lovely surroundings. The staff go above and beyond for you. The spa is lovely however more seating around the pool would be nice as it was quite busy. We had dinner and breakfast in the hotel restaurant and the food was delicious and the staff very attentive. The room itself was a good size and clean with lovely views of the city. All in all we were very impressed and we had the relaxing stay we wanted.

Dear Kelly. We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Garin Dart General Manager

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Other web-users rate our hotel

  • 1,086 reviews 9.1/10 Location
  • 2,064 reviews 5.4/10 Room
  • 1,662 reviews 7/10 Service
  • 24 reviews 7.1/10 WiFi
  • 955 reviews 5.6/10 Comfort
  • 715 reviews 4.8/10 Cleanliness
  • 591 reviews 7.8/10 Breakfast
  • 565 reviews 5.8/10 Amenities

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