Customer review rating (ALL Rating) 3.7/5 1,633 reviews
With 169 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning and WiFi . Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.
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Mercure Sheffield St Paul's Hotel & Spa
119 Norfolk street
S1 2JE SHEFFIELD
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Access: 800 m / 0.5 mi 5 min walk / 1 min drive
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The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.
Our guest reviews
100% genuine reviews from our guestsFind out more
WILL NOT BE RETURNING - STAY AWAY
TripAdvisor rating 1.0/5
Climber32999758750 Friends getaway - TripAdvisor review
We came into this venue recently to have some drinks, whilst not staying at the venue in question. We was testing out the customer experience/service that it gives to their guests but unfortunately we was VERY disappointed with this. We was hoping to host our wedding at this venue, or certainly have our reception their but some of the Bar Staff had absolutely no clue what they was talking about. My Wife ordered a LARGE Rose, but instead was given a LARGE red wine instead. My wife had an ALLERGY to this sort of wine. When we questioned this as the Bar we was spoken to by a member of the team (didn’t know what his name was at the name) but it was a bloke who looked very scruffy to say the very least. When I asked at reception, I was told this blokes name was called Joel. It’s sufficed to say that we will NOT be hosting our wedding there, nor will we be returning and I seriously recommend that the managers give their staff proper training in future. Not to mention after reading some of these reviews that there was even RODENTS running around the restaurant area, and bar. Absolutely disgusting, and I seriously hope that the FSA (Food Standards Agency) are aware of this terrible situation. Sorry, but not sorry
TripAdvisor rating 5.0/5
meandmybloke TripAdvisor review
Always a pleasure staying here, our second time in 18 months. Very comfortable room which is a good size, pleasant staff and a tasty breakfast. It’s hard to realise you are in a city centre venue as it is very quiet and in an excellent location next to the winter gardens.
Booking cancelled at last minute by hotel
TripAdvisor rating 1.0/5
NickWhiteHitchinUK TripAdvisor review
I booked a room for Tomorrow (Tuesday) with them about 10 days ago. I received a number of messages from them offering upgrades, or restaurant reservations - the last of which came on Saturday, when they added how much they were looking forward to welcoming. Today (Monday) at at around 17.00 they have informed me that they have cancelled the reservation because they are over booked - it is the day before I am due to go - I have train tickets, and meetings arranged. There appears to be very little alternatively available in Sheffield. It is an appalling way to treat someone. It is a nice hotel (I have stayed there before, never ever again) but please be aware that you cannot trust them to honour your booking, or to give you sufficient notice of such.
Great Place To Stay ♥️
TripAdvisor rating 4.0/5
Paradise57542669995 TripAdvisor review
Had a really great stay . Hotel is centred around main city with good ambience . The reception staff was very helpful especially Aakash he was too helpful. Food was good we missed the breakfast unfortunately but dinner was amazing Revati who attended us offered very nice attentive service. Over all was good experience.
Dear Paradise57542669995 Thank you for your review after your recent stay with us. Great to hear you had an enjoyable stay and the staff and service was all great for you. I will make sure your comments are passed onto the staff and we hope to welcome you back to the hotel in the near future. Yours sincerely Garin Dart General Manager
Reviewing the spa facilities only
TripAdvisor rating 3.0/5
tigerkins Couples - TripAdvisor review
Been before and enjoyed years ago so came back today. Lady on reception was nice but treated us like we knew what we were doing/like we were members. So had to ask alot of questions and remind her of what was included in our package which i feel she should of done and known. We didnt get a foot massage that was part of the package also. Afternoon tea was really nice to be fair lovely view into the botanical gardens Pool is shared with members/public so kids made it not very relaxing (sunday morning). Could do with moderising all changing rooms etc Our massages were lovely but again walked into reception and was just stared at was very uncomfortable. The experience was nice but the staff wernt very accomodating. Especially when u pay 150 pound for the morning. Probably wont be back
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Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price