Mercure Sheffield St Paul's Hotel & Spa 4 stars

Name: Mercure Sheffield St Paul's Hotel & Spa
Address: SHEFFIELD, S1 2JE, UNITED KINGDOM
Telephone: (+44)1142782000
Rating: 4.4

Customer review rating 4.4/5 9,144 reviews

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Mercure Sheffield St Paul's Hotel & Spa

Hotel for travellers looking for local and authentic experiences

The 4-star Mercure Sheffield St Paul's Hotel & Spa is perfectly located in the heart of Sheffield city centre. Its central location provides guests with-easy access to major transport links, including Sheffield railway station and regular services to Sheffield Airport. Perfect for leisure trips and shopping breaks, guests can choose from 169 modern bedrooms including the classic or privilege rooms, or for something extra special, the junior suite offers views over Sheffield and provides luxury touches.

The Yard restaurant boasts a superb international menu served in a contemporary setting. Those looking for something even more elegant will enjoy The Champagne Bar; a stunning retreat with outdoor seating which makes for the perfect end to the day. As well as the indoor heated pool and fully equipped fitness centre, the spa has a sauna, steam room, snail shower and ice fountain. There are seven fully-equipped meeting rooms, the largest of which can welcome up to 600 guests.

Located in the heart of Sheffield, the hotel is easily accessible via most major transport links. Guests travelling by road should exit the M1 at J33 and follow the signs to Sheffield. Both Sheffield station and airport are also in close proximity.

Hotel extras

The Yard restaurant serves international cuisine
A fitness centre, including a spa, sauna and steam room
Indoor-heated swimming pool for all guests
Seven meeting rooms which can accommodate up to 600 guests
Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Italian
- Polish
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying)Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Beauty salon
Concierge
Room for hearing impaired guests

Swimming pool
- Indoor heated pool
- Indoor unheated pool
Thalassotherapy centre (Nearby)Paying
Fitness centre
Well-being
- Massage (Paying)
- Sauna

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

11 meeting room(s)
Conventions hotel
Self service business centre

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE
sheffield
united kingdom

Tel: +441142782000

Fax: (+44)1142782076

Contact email :

Check-in from 14h00

Check out up to 12h00

BUS : ARUNDEL GATE
SUPERTRAM : SHEFFIELD STAT.

By plane
MANCHESTER At 67.9km / 42.19 miles
By plane
NOTTINGHAM At 61.2km / 38.03 miles
By plane
SHEFFIELD At 9.3km / 5.78 miles
By train
SHEFFIELD At 0.8km / 0.5 miles

GPS :53.380455, -1.468413

Our accommodations

With 169 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic double or twin room

Max. number of persons: 3
Area: From 28 m² / 301 sq ft
Views: City side *

* Subject to availability

Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Privilege King Size Bedroom

Max. number of persons: 3
Area: From 28 m² / 301 sq ft
Views: City side *

* Subject to availability

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Rooms

Our restaurants and bars

THE YARD

Type of cuisine: International

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

CHAMPAGNE BAR

The Champagne Bar @ St. Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 11
Maximum size: 450 m²
Maximum capacity: 550 people
Maximum banquet capacity: 350 people

Find out more

Excellent customer service, even during lockdown

17TashaR Business - 29/06/2020 TripAdvisor review

I needed to travel to Sheffield during lockdown and the Mercure St. Pauls was my first choice to stay. Despite some initial confusion over the booking, having to change rooms as the original was inaccessible and issues with the air conditioning, the staff on duty (mostly Ali) and the Operations Manager were extremely kind and helpful throughout my stay. I look forward to going back when all the services have reopened.

Dear 17TashaR Thank you so very much for taking the time to review your recent visit to Mercure St Paul's Hotel and Spa. I was delighted to read this fantastic feedback and will ensure the team are aware of it. I hope we can welcome you back very soon Kind Regards Luisa Esposito General Manager

Lovely stay!

Aysha Couples - 01/04/2020 Confirmed reviews ALL

We had a lovely birthday weekend at the hotel, great facilities, fantastic location and very pretty!

Dear Aysha S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Families - 28/03/2020 Confirmed reviews ALL

Was good, however the room i was given didn't have a good view as per my request to the receptionist and her confirmation. It was my first visit to Sheffield and really wanted to have a nicer view from my room

Dear Sherif S., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Convenient location

Carol Business - 26/03/2020 Confirmed reviews ALL

We booked 2 rooms for a five night stay for a work engagement. Reception staff were friendly, welcoming and efficient. However, on the first night staff in the restaurant were less so, turning us and another guest away because they had not set the tables despite there being only a few guests. We were subsequently asked to return but service was surly and reluctant. A post dinner drink received the same service. Thereafter we ate out except for our last night when we are in the lounge. Service and quality of food were excellent. It turned out that only the Head Chef, the Restaurant Manager snd another Manager were working, the other staff having been laid off due to the Coronavirus crisis. This clearly explained our previous service. I felt that it was important to highlight the service issue because it was in stark contrast to our previous experiences and another customer may have thought that this was normal. That said and acknowledging the excellent service on our last night, we did feel that the standard had dropped generally since our last visit.

Dear Carol E., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

self isolating and no refund

R T. Friends - 25/03/2020 Confirmed reviews ALL

disgusting you make me feel sick

Dear MrThubron, Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are currently operating on reduced staffing levels however Please be assured that I will discuss this matter with the person who was handling your booking to understand the situation. I will be in contact with you once I am able to do so. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Very good

P. C. Couples - 24/03/2020 Confirmed reviews ALL

Friendly relaxing evironment with very helpful and caring staff. Very good breakfast with veggie option. Will recommend to colleagues and visit again.

Dear Peter C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Relaxing Stay, left feeling rejuvenated.

Crystal Couples - 23/03/2020 Confirmed reviews ALL

The room was cleaned to a high standard. Meals were excellent and the beauty treatments added to make the weekend a well needed, pampering treat.

Dear Ms P., Thank you for taking the time to share your feedback in regards to your recent stay at the Mercure St. Paul’s Hotel & Spa. It is always a pleasure to receive such positive feedback. We will share your comments with our team. We are sure that this feedback will boost spirits and serve as an encouragement to our colleagues for their hard work, commitment and professionalism throughout these very challenging times. Thank you again for sharing your experience and we look forward to welcoming you back in near future. Stay Safe! Kind regards, Sandeep Kainda Operations Manager – Rooms

Well located

Charlie Business - 23/03/2020 Confirmed reviews ALL

Great location close to train station and nice atmosphere with friendly staff on arrival. Beds could do with updating as there was a large dip on one side. I could not seem to switch off the audio subtitles on my TV. Admittedly I did not inform staff as my stay was short and otherwise very comfortable. The bathroom was clean and the housekeeping to a high standard.

Dear Charlotte S., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Good stay

Yvonne N. Solo - 22/03/2020 Confirmed reviews ALL

Staff great and hotel is well located Swimming pool and spa are great. Difficult circumstances due to the coronavirus but the staff were working really hard to please anyone staying there.

Dear Yvonne N., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Dave M. Couples - 21/03/2020 Confirmed reviews ALL

Very goog as usual

Dear Dave M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Well located good atmosphere friendly service

Anonymous Families - 21/03/2020 Confirmed reviews ALL

We really enjoyed our stay as it was my daughters birthday and the three course meal that you gave us was beautiful. The friendly service was excellent and they really thought about our safety at the time because of the virus I would definitely stay there again and recommend it.

Dear Anita B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Fab location

Annie E. Couples - 20/03/2020 Confirmed reviews ALL

Lovely overnight stay right in the centre of Sheffield within easy walking distance of everything!!

Dear Annie E., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Friendly staff, efficient, good accomodation

Charlie Couples - 20/03/2020 Confirmed reviews ALL

All that we hoped for on a two day city break.

Dear Charles B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Fantastic Hotel

Andy H. Couples - 20/03/2020 Confirmed reviews ALL

Loved our stay. Great room. Brilliant staff. Fantastic breakfast and leisure facilities. Highly recommended.

Dear Andy H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

good location

Shaun R. Business - 19/03/2020 Confirmed reviews ALL

overall not bad for a 10 week stay

Dear Vernon R., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Great location

Anonymous Couples - 18/03/2020 Confirmed reviews ALL

Had a great stay - all staff very friendly. Breakfast was good. Sanitisers in place on reception

Dear Philip B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Excellent central location

Peter Couples - 17/03/2020 Confirmed reviews ALL

My partner and I stay here regularly to meet up with friends. The staff and accommodation are excellent.

Dear Peter B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

I was so impressed with the hotel and such an enjoyable stay the only reason not given a 10 is because I dint eat there

Shane H. Couples - 17/03/2020 Confirmed reviews ALL

Such an enjoyable stay only there one night but got there around 12pm room was not ready so went though the indoor gardens which is attached to the hotel very nice assets to the place I thought. The room was a good size with massive windows over looking the gardens, bathroom had bath a shower which is good as normally you have one or the other. The spa was confusing to get there from reception I got lost a few times and when I did find it you needed a code went back to reception to get the code, they said to get the code from the spa which I could not find when I did it was a closed door which I though was a office, anyway apart from that bit the spa itself was amazing high recommend this to my family and friends

Dear Shane H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Well located, but overall disapointing.

Ian W. Couples - 17/03/2020 Confirmed reviews ALL

Paid extra for a privileged room. Lift noise all night, arm chairs very uncomfortable, TV too small, room service food was cold and served without condiments. Buffet breakfast not 're-stocked' in a timely manor.

Dear I W., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

GREAT LOCATION

L G. Couples - 16/03/2020 Confirmed reviews ALL

CHECK IN WAS EASY, BAR STAFF VERY PLEASANT. WOULD HAVE EXPECTED SHOWER GEL IN OUR ROOM

Dear Lorraine G., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Our most recent 20 reviews

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