Mercure Sheffield St Paul's Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 205 reviews

Mercure Sheffield St Paul's Hotel & Spa - Image 1
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Description

Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

Our accommodation(s)

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE SHEFFIELD
United Kingdom

GPS:53.380455, -1.468413

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE YARD

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  205 reviews

Customer review rating 3.5/5

Lee H. Friends - Confirmed reviews ALL

Rooms worn and dated, poor room facilities, no bottled water not even a pen, not four star more like three. Breakfast not four star either, some items were just Luke warm.

Customer review rating 3.5/5

Eleanor B. Solo - Confirmed reviews ALL

A bit disappointed in the hotel which I booked based on previous stays. The bar was under renovation - not mentioned when booked by phone. The room was relatively clean but there were marks on the walls and some sticky substance that has not been removed. My keycard was activated for one day only leaving me locked out of my room. Breakfast paid for at check in was not on the restaurant list both mornings which was uncomfortable. Overall, the hotel was tired and not to the standard I expected.

Customer review rating 5.0/5

Franklin O. Solo - Confirmed reviews ALL

From check in to check out everything was excellent. I have stayed at this hotel many times and the service never disappoints

Customer review rating 4.5/5

Jennifer T. Solo - Confirmed reviews ALL

I really appreciated the friendly welcome I received at reception. Unfortunately, when I got to my room, there was a problem with the toilet which required a change of room, but this was handled efficiently. There were a couple of small issues with the new room, which I did not report but which were a bit of a pain. Firstly, the temperature of the hot water in the bath was absolutely scalding and the temperature dial did not work. I ended up adding endless kettles full of cold water in order to use it. Secondly, the TV really was the most basic one imaginable in the twenty-first century - not serious but a bit disappointing. I very much enjoyed my breakfasts and again, the friendly welcome at 0630 :). Thank you.

Customer review rating 2.0/5

Sophie P. Friends - Confirmed reviews ALL

We got married in Sheffied at the Town Hall on Wednesday the 25th March so I booked 6 rooms for x2 nights and a further room for x1 night. We started off well, but the checkin for the x1 night room didn't go well, my wedding guest explained the booking was in my name but a separate booking but instead of being given the key to his room he was checking into, he was given my room key where I was getting ready for my wedding. On this occaision I obviously knew this person but this is a security and safety risk if a key can be given to someone by mistake. The guest didnt realise he'd have to pay on arrival so advised reception he would come back to pay for the room, only reception then decided to ring me while I'm getting ready for my wedding to ask me to go down to reception to pay the bill! I called reception to ask if an ice bucket and champagne glasses could be brought up but was told it would be £4.50 extra charge. I understand there is a tray fee for room service but i booked your hotel for my wedding day, it was a small simple ask. We'd booked a suite for the additional space and it was nice and clean but tired and would hope it will be included in the refurb. It would have been nice to have been informed on the refurb downstairs as we had planned to bring our guests back to the hotel but there wouldn't have been space in the makeshift bar. Overall our stay was ok but really disappoited with the service and security breach - with a little bit more care it would have been perfect.

Other web-users rate our hotel

  • 852 reviews 9.4/10 Location
  • 1,257 reviews 5.6/10 Room
  • 896 reviews 8/10 Service
  • 10 reviews 6.8/10 WiFi
  • 416 reviews 5.1/10 Cleanliness
  • 398 reviews 5.2/10 Amenities
  • 340 reviews 6.9/10 Breakfast
  • 278 reviews 4.5/10 Vibe

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