Mercure Sheffield St Paul's Hotel & Spa 4 stars

They are very good staff

Had a lovely stay ... staff really helpful & friendly

Staff very pleasant and helpful in all area's. I felt very safe in the hotel with these unfortunate times we are living in. There was just one small problem in the reception area in that the floor indicators to state 2 metre apart had been removed but the adhesive hadn't so on my way through i stepped into one my sandal stayed and my foot pulled out breaking the strap. The staff did a temporary repair to enable me to carry on my visit as I only had the one pair for overnight. Three people had the same problem whilst I was waiting for my shoe so I informed management. They supplied me with glass of wine as an apology. Everything else was fine.

The room was clean and ready on arrival. Breakfast was very disappointing, rock hard bacon, rubber egg, toaster out of use, having to share teaspoons with other guests, and not 4*

Hotel is in a great location Rooms, bar, dining area are all amazing. Hotel staff were approachavble, friendly and very accomadating. We received excellent customer survey. The only down side was the spa. It was too busy, there was no social distancing or mask wearing. We ended up leaving without using the facilities and sat in the bar instead.

Gorgeous hotel with lovely rooms and space

Nice to be able to use the spa facilities, which is always the main reason I go for Mercure hotels. Good variety at breakfast. As an Accor member, I would have liked a choice of rooms but mine was adequate for one night

Came mainly for the convenience and use of the pool and other spa facilities

Felt safe with Covid precautions...All staff,who were very helpful,wore masks. Room large, well appointed and immaculate. Gorgeous view of Peace Gardens Dinner, although dined late, well cooked, hot and tasty. Yorkshire sized portions ! Fabio, our server, excellent.

All went very smoothly

Room nice and quiet as requested. No decaf pods were available for nespresso machine in room, so tried reception and there were not available. Repeatedly booked dinner in the restaurant but they had no record when we arrived for dinner. The menu was via QR code stickers on the table and no drinks list available. Owing to poor service we only had a drink before leaving to have dinner at a nearby restaurant.

Booked a junior suite and made special request to be on a certain side of the hotel. Room was on the opposite side of the hotel and was in a poor state of disrepair. Cracks in the walls and around the curtain rails, overhang looked like it was about to fall off. Bathroom floor tile was cracked and broken. Room not very clean, hair in shower and room needed a good vacuum. The room was very hot and stuffy. Air control did nothing to relieve this. Website mentioned free mineral water and mini bar - neither were in the room. I found the whole hotel in much need of maintenance and repair, especially in the swimming pool and thermal spa area. Can't say I will be back in a hurry, had better experiences at a Travel Lodge. Very disappointed!

Booked the overnight spa package for my daughters 18th birthday. We appreciate had a fabulous time and the package itself was well worth it. Great restaurant overlooking the winter gardens. Have and will continue to recommend this hotel.

The hotel itself was clean and comfortable but the outstanding merit was the attitude of the staff. Not only were they polite and helpful but there was an atmosphere that led us to believe that they were happy in their work. Not easy to achieve in the hospitality business . Breakfast was well cooked. Is there a covid reason for no shower caps?

Spa weekend with friends Good treatments. Serving staff lacklustre. Poor booking process and confrontational manner from reception.