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Mercure Sheffield St Paul's Hotel & Spa 4 stars

Customer review rating 4.3/5 9,440 reviews

ALLSAFE approved hotel

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Mercure Sheffield St Paul's Hotel & Spa
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+ 13 Services

Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Beauty salon
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (nearby) Paying
  • Fitness centre
  • Well-being
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Conventions hotel

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE sheffield
united kingdom

Tel: +441142782000

Fax: (+44)1142782076

Check-in from 14h00

Check out up to 12h00



  • By plane

    MANCHESTER At 67.9km / 42.19 miles

  • By plane

    NOTTINGHAM At 61.2km / 38.03 miles

  • By plane

    SHEFFIELD At 9.3km / 5.78 miles

  • By train

    SHEFFIELD At 0.8km / 0.5 miles

GPS :53.380455, -1.468413

Our accommodation(s)

With 169 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning and WiFi . Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Our restaurants and bars


Type of cuisine: International

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

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The Champagne Bar @ St. Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.

Non contractual photo

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  • Tuesday -
  • Wednesday -
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  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 450

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,440 reviews


TripAdvisor Rating 4.0/5

3,252 reviews

Relaxing stay

Customer review rating 4.5/5

Donna Families - 26/07/2021 Confirmed reviews ALL

A pleasant stay with friendly staff and very accommodating.

Good stay

Customer review rating 5.0/5

Rebecca Couples - 25/07/2021 Confirmed reviews ALL

Stayed for 3 nights. Room was lovely, breakfast had a good selection to choose from. Staff were friendly and approachable. This was our second stay and will stay again. The only slight downside was no room cleaning due to Covid restrictions which is completely understandable but was told we could have fresh towels and things if we asked at reception.

Well located

Customer review rating 5.0/5

Audrey Couples - 25/07/2021 Confirmed reviews ALL

One night stay in Sheffield to celebrate partner’s birthday- fab location, helpful & professional staff & lovely weather to top it off!

City Centre location

Customer review rating 3.0/5

Mrs P. D. Families - 25/07/2021 Confirmed reviews ALL

Booked via Hotel Not informed about limited breakfast and that it was completely self service Breakfast very poor. We have stayed several years at this hotel because of the excellent breakfast and central location. We were stunned when we came down for breakfast on our first morning Put complaint into Manager. Had we been notified of limited breakfast we would not have paid for room and breakfast. Didn’t feel very safe when 50% of guests were unmasked in the hotel, it did have a notice outside reception asking to wear masks in the hotel. Appreciate not now legal requirement but as it is your own establishment you are allowed to set your own rules just like a pub can refuse to serve anyone Am surprised at hotel’s decision on this Will probably not stay with you again at this hotel

Great location but hotel could be much better.

Customer review rating 2.5/5

Clare Families - 25/07/2021 Confirmed reviews ALL

Adequate room but it looked tired. The hotel was extremely short staffed. It took over 30 minutes to get served at the bar and I had to find someone in the hotel to serve me. Staff were polite and helpful when you could ding them.

Very good excellent for everything good

Customer review rating 5.0/5

Abu A. Families - 24/07/2021 Confirmed reviews ALL

They are very good staff


Customer review rating 5.0/5

Alison C. Business - 23/07/2021 Confirmed reviews ALL

Had a lovely stay ... staff really helpful & friendly

Well located

Customer review rating 4.0/5

Mrs C. R. Solo - 22/07/2021 Confirmed reviews ALL

Staff very pleasant and helpful in all area's. I felt very safe in the hotel with these unfortunate times we are living in. There was just one small problem in the reception area in that the floor indicators to state 2 metre apart had been removed but the adhesive hadn't so on my way through i stepped into one my sandal stayed and my foot pulled out breaking the strap. The staff did a temporary repair to enable me to carry on my visit as I only had the one pair for overnight. Three people had the same problem whilst I was waiting for my shoe so I informed management. They supplied me with glass of wine as an apology. Everything else was fine.

Good location, opportunity for improvement

Customer review rating 3.5/5

Heather Couples - 19/07/2021 Confirmed reviews ALL

The room was clean and ready on arrival. Breakfast was very disappointing, rock hard bacon, rubber egg, toaster out of use, having to share teaspoons with other guests, and not 4*

Excellent hotel. Everything you need!!

Customer review rating 4.0/5

Asha Friends - 19/07/2021 Confirmed reviews ALL

Hotel is in a great location Rooms, bar, dining area are all amazing. Hotel staff were approachavble, friendly and very accomadating. We received excellent customer survey. The only down side was the spa. It was too busy, there was no social distancing or mask wearing. We ended up leaving without using the facilities and sat in the bar instead.

Amazing stay

Customer review rating 4.5/5

Alicia Families - 18/07/2021 Confirmed reviews ALL

Gorgeous hotel with lovely rooms and space

Great Location with Easy Access to Attractions

TripAdvisor rating 5.0/5

Dr_Khan_Bham 18/07/2021 TripAdvisor review

Nice to be able to use the spa facilities, which is always the main reason I go for Mercure hotels. Good variety at breakfast. As an Accor member, I would have liked a choice of rooms but mine was adequate for one night

Great Central Location Within Easy Walking Distance of Attractions

Customer review rating 4.5/5

Saïd Solo - 17/07/2021 Confirmed reviews ALL

Came mainly for the convenience and use of the pool and other spa facilities

Lovely visit for anniversary celebration

Customer review rating 5.0/5

Judith M. Couples - 17/07/2021 Confirmed reviews ALL

Felt safe with Covid precautions...All staff,who were very helpful,wore masks. Room large, well appointed and immaculate. Gorgeous view of Peace Gardens Dinner, although dined late, well cooked, hot and tasty. Yorkshire sized portions ! Fabio, our server, excellent.

Great location and rooms very clean and well equipped

Customer review rating 5.0/5

Anonymous Families - 17/07/2021 Confirmed reviews ALL

All went very smoothly

Well located

Customer review rating 3.5/5

Anonymous Couples - 17/07/2021 Confirmed reviews ALL

Room nice and quiet as requested. No decaf pods were available for nespresso machine in room, so tried reception and there were not available. Repeatedly booked dinner in the restaurant but they had no record when we arrived for dinner. The menu was via QR code stickers on the table and no drinks list available. Owing to poor service we only had a drink before leaving to have dinner at a nearby restaurant.

Expected better!!!!

Customer review rating 1.5/5

Anonymous Couples - 16/07/2021 Confirmed reviews ALL

Booked a junior suite and made special request to be on a certain side of the hotel. Room was on the opposite side of the hotel and was in a poor state of disrepair. Cracks in the walls and around the curtain rails, overhang looked like it was about to fall off. Bathroom floor tile was cracked and broken. Room not very clean, hair in shower and room needed a good vacuum. The room was very hot and stuffy. Air control did nothing to relieve this. Website mentioned free mineral water and mini bar - neither were in the room. I found the whole hotel in much need of maintenance and repair, especially in the swimming pool and thermal spa area. Can't say I will be back in a hurry, had better experiences at a Travel Lodge. Very disappointed!

Beautiful hotel in the best part of the city

Customer review rating 4.5/5

Lucy B. Families - 16/07/2021 Confirmed reviews ALL

Booked the overnight spa package for my daughters 18th birthday. We appreciate had a fabulous time and the package itself was well worth it. Great restaurant overlooking the winter gardens. Have and will continue to recommend this hotel.

Charming Staff

Customer review rating 5.0/5

Mr P. S. Families - 15/07/2021 Confirmed reviews ALL

The hotel itself was clean and comfortable but the outstanding merit was the attitude of the staff. Not only were they polite and helpful but there was an atmosphere that led us to believe that they were happy in their work. Not easy to achieve in the hospitality business . Breakfast was well cooked. Is there a covid reason for no shower caps?

Good location

Customer review rating 2.0/5

Mrs P. Friends - 15/07/2021 Confirmed reviews ALL

Spa weekend with friends Good treatments. Serving staff lacklustre. Poor booking process and confrontational manner from reception.

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