Novotel Santiago Providencia

There were some issues at check in and laundry; but the management has reacted and taken care of the issues very well. Credo to the duty manager. Dinner was good, Accor member can enjoy the benefits. Thank you!

Absolutely a fabulous, wonderful hotel. All the staff are amazing, extremely helpful & very welcoming. The room was extremely spacious & spotlessly clean. Breakfast was very good. We ordered lunch & the food absolutely first class, looked amazing & tasted even better. Would totally recommend this hotel.

Front desk Vania Miranda made the difference at the front desk. Excellent customer service. The rooms are comfortable, breakfast although repetitive is plentiful. Location is very close to Providencia, with a good choice of bars and restaurants nearby. Would return.

We have stayed here for 3 nights with my friend in January. It was a nice and lovely modern hotel. We had a twin room which was good enough for what we needed. The bathroom was big and clean with toiletries. We used room service ordering the continental breakfast the 2nd day and it was really lovely food. We just loved Madrid City and had the best weekend without spending a fortune. We definitely recommend Novotel Hotel.

Modern setting, very friendly reception, everything was prepared for check-in. Room spacious and well equipped, hairdryer was unfortunately missing. Service both at breakfast and at the hotel bar very attentive and friendly. Location for our purposes absolutely fantastic. View to the rear of the Andes. Asked for taxi service and was very satisfied. Only (small) drawbacks: had requested a room on the upper floors in advance, but did not get one. Sometimes long wait for one of the only two elevators.