Novotel Santiago Providencia
Classificação clientes Avis (Classificação ALL) 4.5/5 1.264 comentários
Crianças de até 16 anos hospedam-se gratuitamente com os pais
O hotel aceita animais de estimação com tarifa adicional
Aproveite os vinhos e o hotel, com spa e piscina aquecida
O restaurante e o bar oferecem um espaço para reuniões
Com traslado para chegar ao aeroporto com conforto
Hotel ALLSAFE. Aprovado
Avenida Holanda, 222, Providencia
ESTACION CENTRAL: LINEA 1 TOBALABA
METRO ESTACION TOBALABA: LINEA1 PROVIDENCIA SUR
AEROP INT COMODORO A 23 km / 14,29 milhas
ESTACION CENTRAL A 11 km / 6,84 milhas
Check-in a partir das - Check out até as
Sinta-se à vontade para escolher onde comer: restaurante, terraço, bar ou serviço de quarto 24 horas. Modernidade e funcionalidade, o ano inteiro com pratos regionais e internacionais. Serviço de 12 horas. Até às 23h.
O espaçoso, contemporâneo e perfeitamente modular quarto do Novotel satisfaz todas as suas necessidades e é verdadeiramente um local para viver. Equipamento totalmente funcional: TV de 55", ar condicionado e aquecimento com controle individual, TV a cabo, cofre, minibar e Internet grátis
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Great overall experience!
Classificação TripAdvisor 4.0/5
119j_rnb Negócios - Avaliação certificada TripAdvisor
Modern setting, very friendly reception, everything was prepared for check-in. Room spacious and well equipped, hairdryer was unfortunately missing. Service both at breakfast and at the hotel bar very attentive and friendly. Location for our purposes absolutely fantastic. View to the rear of the Andes. Asked for taxi service and was very satisfied. Only (small) drawbacks: had requested a room on the upper floors in advance, but did not get one. Sometimes long wait for one of the only two elevators.
It is useless to be an Accor GOLD member. Rude an unfriendly "security" person.
Classificação TripAdvisor 3.0/5
mauricioramirez6 Avaliação certificada TripAdvisor
And so I was told ..... Saturday Feb 13th 2021, 17:00 arriving for check in. Queue of around 10 people. I asked a "security" guy that if there is a special line for Accor Gold members, I showed him my card and he said " that card is useless. Just queue up" ... I waited for my "turn" for 25 minutes and upon arriving at front desk I asked them if this Novotel honors the Gold card for check in. They said " of course, but nobody told us you are gold member " ... To which I replied " you must train better your staff" ... That security guy had an attitude of a night club guard rather than a hotel. Besides that, while at the queue, there was a table with Covid form to be "filled up by guest" (as per its tittle). I saw people at front desk took time to fill it up so I thought would be better to grab one and fill it up while waiting (so to save time). Again, the "friendly security " guy told me " what are you doing. This is not for you ", to which I said " this is the same form that people in front of me is filling up". His answer was " this is not for you " and rip it off from my hand.... Again, an attitude of a guardian dog rather than a bouncer, concierge or security guy at hotel ...... Having ruined our check in process, the staff at from desk, was profesional, fast and attentive. Basically doing their job professionally . This is a 2-3 years hotel. The room was ok for a Novotel, could not visit the spa or pool due to covid. Breakfast, as most places in Chile, was low quality, basic and with very little options. Long queue as well but this was due to covid restrictions and procedures.
Dear Mauricio Thank you for taking the time to tell us about your experience at Novotel Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabriela
Great hotel and location
Classificação TripAdvisor 5.0/5
PAYP43 Couples - Avaliação certificada TripAdvisor
Stayed 3 nights. The hotel was an easy walk to the Costanera Centre and to the Underground station. The staff were extremely helpful and made our stay (as non-speaking Spanish guests) more enjoyable by giving up advice and information and generally making our trip in Santiago much easier Room and facilities were good and breakfast had plenty of choices. Recommend the Turistek tour to Valparaiso.
Dear guest, We appreciate the time you have taken to share with us your insight of your two visits to Novotel Santiago Providencia. We are pleased to know that the services received from our staff made your stay a pleasant experience. We hope that in future visits to Santiago, Novotel Santiago Providencia be your first choice. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia
Lovely hotel in a great safe location.
Classificação TripAdvisor 5.0/5
Sue P Couples - Avaliação certificada TripAdvisor
Stayed here for 4 nights, and loved its position. Lots of reaturants and cafes right on the doorstep and only a 6 minute walk to the Costanera mall and Sky Costanerea. On the 5th floor of the mall you can find every type of restaurant or fast food outlet, then just outside the mall and round the corner is the stop for the TOURISTIK hop on hop off bus tour. The staff in the hotel were friendly, helpful and spoke great English. Our rooms were fine, clean and comfortable. I would definitely recommend this hotel as it is in a safe and convenient location, and good value for money.
Dear Guest, On behalf of everyone here at Novotel Santiago Providencia I would like to thank you for your very kind comments and for highlight the warmth service that our team has given you through your stay. We will share your comments with our team so they can, in your words, see the reward for the work that they perform every day for our guests. We are pleased to know that the service provided for our Novotel Santiago Providencia team during your stay have enchanted you enough and lead you to share your vision with other users of Trip Advisor. We hope that, in future trips to Chile, Novotel Santiago Providencia be your choice again.. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia
Novotel Providencia - Santiago Chile
Classificação TripAdvisor 4.0/5
Journey00024339113 Negócios - Avaliação certificada TripAdvisor
Good option of hotel in Santiago, for business travel or with the family! Good price for the services offered. Location is very good, very kind and educated people, breakfast very good, with different types of juices, fruits, breads... swinging pool , gym great !
Dear guest, We appreciate the time you have taken to share with us your insight of your visit to Novotel Santiago Providencia. We are pleased to know that you had a pleasant experience. We hope that in future visits to Santiago, Novotel Santiago Providencia be your choice. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia
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