Hotel Novotel Santiago Vitacura

We chose this hotel because we have relatives in Vitacura and are familiar with the neighborhood. It's not near the major tourist attractions but it is in a very nice, safe area, walking distance to many restaurants and boutiques (important because Santiago has a huge traffic problem). Also walking distance to the metro, crowded but an efficient way to get out of the neighborhood when the traffic is gridlock. The rooms are typical Novotel, not fancy but efficiently appointed. The hotel was quiet and we slept well. 'My only complaint would be to update the rooms with a few more outlets to charge electronics. The staff was very friendly and helpful and the breakfast was good. All in all excellent value.

The hotel is located in Vitacura, today the fashion town at Santiago. There are many cafes & restaurants nearby. The new shopping mall Casa Costanera is around 15 min by foot. The rooms are comfortable although the building needs some refurbishment. The staff is very friendly and helpful.

Located on a very practical main avenue at Vitacura, near large shopping centers and good restaurants . Clean installations and rooms, efficient and friendly staff. Easy parking on hotel. Good restaurant in house. Underpowered and noisy air conditioning system can cause poor cooling on hot days.

Nice reception, you feel well treathed, with good sorroundings and good views of the mountains. The bar and the restaurant are modern and nice, with a variety of plates and drinks (don't let to prove the wines). A very spacious room, climatized with all of the services you need during your stay. Very near to Parque Arauco Mall. It's not expensive and it worth the value that you pay. If I would go back? 100% sure.

Nice location. Good rooms and very helpful and caring staff. We arrived with two vehicles after a long drive from Argentina. The management helped facilitate the parking of our overweight vehicles without any fuss. They went beyond their call of duty.

This hotel was comfortable, clean, and provided excellent service. The restaurant meals were great, and reasonably priced. I would definitely choose this hotel again - many thanks to the friendly staff.

very convenient for business trip. well located. nice and friendly people the restaurant has a good list of international food. also they have a well prepared list of wines in their celar. Also good option for people who is preparing to go to the mountains to the snow fielsds

Check in was very good... BUT The hotel rooms are old, small bathroom and shower....... The pool closes before the time they inform you..... To use the sauna you have to PAY and schedule a time..... When I complained about the pool, they just ignored my complaint

Very nice experience in Novotel. Excellent location, good services in a restaurant, check in and check out. Good sleep quality and cleanliness. Breakfast was so good as well as the quality of food in the menu.

I didn't like the toilet being separated and far from the shower room and sink. Also, my shower door was broken and leaked water all over the shower room and into the bedroom. They didn't have half bottles of wine, which is complicated when you don't have anyone to share it with.

Everything good, staff, service, internet, food. Room layout is poorly designed. Big room but you have to maneuver to get into and out of the bathroom which is too close to the bed. The safe is 30cms off the floor, tough to see inside. Coffee maker on a very small shelf. A lot of wasted space.

The room was clean, the internet service works well. Room service with good options. Good breakfast with a good selection of local fruit and juice. kindly service. For make it better my recommendation is to publish in the room , instruction in case of earthquake, it was happen in April 14th in the morning and I did not know how to procedure if I stay at the room or not. In my country this natural event was not common. It will be good have this safety information.

Very good Hotel, support, attention and location, near to supermarkets, restaurants and Parque Arauco Mall, recommended for trip and for vacation. A little bit far from downtown but can visit using Turistik services.

The hotel is well located near shopping (Parque Aurauco) and restaurants. Room and bathroom were clean and staff super friendly. The breakfast buffet was great, too. The parking garage underneath the hotel (included) was very convenient.

The NOVOTEL Santiago Vitacura needs an overhaul or refurbishment. Lobby and dining, inclusive of the bar area are OK. Rooms are like late 80 ties or nineties style. Roomsize is ok, shower/bath is dangerous. Food is good, service excellent.