Mensagem informativa

Hotel Novotel Santiago Vitacura

Classificação clientes Avis (Classificação ALL) 4.4/5 6.479 comentários

Hotel ALLSAFE. Aprovado

+ 19 Serviços

Extras do hotel

  • Animais de estimação são permitidos. Animais de estimação são bem-vindos

  • Perto de restaurantes, discotecas e shoppings na área de Vitacura

  • A apenas alguns minutos do Espacio Riesco, da Casa Piedra, da ONU e da FAO

  • Acesso gratuito à piscina aquecida e jacuzzi. Academia disponível 24 horas.

  • Wi-Fi de alta velocidade em todo o imóvel

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630
Vitacura
7630340 santiago
chile

Tel: +56224992200

Fax: (+56)224992230

Check-in a partir das 12h00

Check out até as 12h00

  • Av. AMERICO VESPUCIO :  Americo Vespucio NA

  • Estación Escuela Militar :  1 Metro Escuela Militar

  • De avião

    ARTURO MERINO BENITEZ A 25 km / 15,53 milhas

  • De trem

    ESTACION CENTRAL A 20 km / 12,43 milhas

GPS:-33.399555, -70.587833

Serviços de hotéis

RESTAURANT 365

Escolha onde quer fazer suas refeições: no restaurante, terraço, bar ou a qualquer hora do dia, em seu quarto. Desfrute da simplicidade e funcionalidade moderna no restaurante 365, que oferece culinária regional e internacional 24h, 365 dias por ano.

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Serviço de buffet
  • Um Restaurante
  • Um Bar
  • Café da manhã
    • Serviço de quarto
    • Express disp. a qualquer hora
    • Café da manhã à la carte Custo adicional
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • 5 Salas de reunião
  • Centro de negócios
    • Centro comercial com equipe de apoio
    • Centro comercial com autoatendimento
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 144 quartos
    • 2 quartos para pessoas com mobilidade reduzida
    • 28 quartos para famílias
    • 6 quartos contíguos
    • Sem quarto para não fumadores
    • 11 pisos
  • Idiomas falados no hotel
    • Inglês
    • Espanhol
    • Português
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
  • Wi-Fi
    • Linha de transmissão de alta velocidade
    • WIFI nas áreas comuns
    • WIFI de alta velocidade
    • WIFI no hotel
    • Internet de alta velocidade
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Instalações para check-in e check-out
    • Check-out tardio
  • Ferro
    • Ferro de passar na recepção
Acesso à acomodação
  • Estacionamiento para huéspedes
    • No local
    • 56 vagas de estacionamento
    • Privado
Bem-estar
  • Spa Vespucci Atualmente indisponível
    • Coberto
    • No local
Família
  • Serviços para crianças
    • Canais de TV de desenhos infantis
    • Clube Infantil para crianças de 3 a 6 anos
    • Área de lazer

Nossas acomodações

Espaçoso, com design contemporâneo e adaptável, o quarto do Novotel é verdadeiramente um local para viver, perfeito para todas as suas necessidades.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 7

  • Tamanho máximo: 222

  • Capacidade máxima: 120 pessoas

  • Capacidade máxima para banquete: 70 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Novotel Santiago Vitacura

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.4/5

6.479 comentários

Classificação no TripAdvisor 4.0/5

1.132 comentários

Everything was perfect

Classificação TripAdvisor 5.0/5

fcosialls Business - 11/01/2021 Avaliação certificada TripAdvisor

Fantastic location, staff really helpfull, spacious and clean rooms. Fantastic breakfast, if I had to go back to a hotel I would choose Novotel Vitacura again. All the staff are very friendly, especially the reception.

Dear fcosialls, Greetings from Santiago, We very much appreciate your comments regarding your stay at Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla

Recommended by local to stay in this quiet Vitacura neighborhood

Classificação TripAdvisor 4.0/5

LeatherTraveller Business - 05/12/2019 Avaliação certificada TripAdvisor

Room is clean but dated in design. Some utilities are not working such as the shower. Despite my feedback, it was not repaired. Breakfast spread is decent and fried eggs is served upon request. Dinner was good.

My stay in Satiago

Classificação TripAdvisor 4.0/5

hafizimranl Business - 18/10/2019 Avaliação certificada TripAdvisor

Overall reasonable . There was construction work going on which was not informed to me. i was too tired after a long trip and wanted to sleep but could not due to drill machine sound Other than that it was reasonable . Breakfast is great . Room and Bath room were ok .

Dear hafizimranl, Greetings from Santiago! Thank you very much for taking the time to share your review with us. I would like to inform you that our hotel is going through an important stage of changing rooms update. The structural change of the bathrooms (which is the main item of customer dissatisfaction) is considered in the project, for that reason walls are being broken to modify the lay out of the room. The project looks very beautiful, modern and will offer greater comfort to our guests. Please allow me to express my sincerely apologize for the inconvenience and we count on your comprehension. Have an excellent week! Sincerely, Carla

Not very comfortable hotel

Classificação TripAdvisor 2.0/5

Laura A Business - 08/09/2019 Avaliação certificada TripAdvisor

Rooms are really old fashioned, only the restaurant was updated . Bathroom small and slip . very noisy hotel ( during the day there is some construction inside and I was not aware about ) . Hotel is in front of major street construction that also makes noise. Hotel street is really crowded that difficulty transportation .

Dear Laura A, Greetings from Santiago! Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconvenience with noise. I would like to comment that we have just started the remodeling of the rooms. It is a work that is necessary since our rooms are old and there will be important changes for the convenience of our guests. The change in the structure of the bathrooms is what generates the noise as walls are being broken to modify the lay out of that environment. I sincerely apologize for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

Nice Hotel

Classificação TripAdvisor 4.0/5

cassianobranco Business - 11/02/2019 Avaliação certificada TripAdvisor

Nice Hotel, quiet and very well located with a very good services.The restaurant can be improved but it is good.The reception's people are very attentive and cordial.The location is close to the Costanera Center and we have a few restaurant choices within 2 or 3 blocks of there

Dear cassianobranco, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla

Great location!

Classificação TripAdvisor 5.0/5

AKtraveller163 Family - 11/12/2018 Avaliação certificada TripAdvisor

We chose this hotel because we have relatives in Vitacura and are familiar with the neighborhood. It's not near the major tourist attractions but it is in a very nice, safe area, walking distance to many restaurants and boutiques (important because Santiago has a huge traffic problem). Also walking distance to the metro, crowded but an efficient way to get out of the neighborhood when the traffic is gridlock. The rooms are typical Novotel, not fancy but efficiently appointed. The hotel was quiet and we slept well. 'My only complaint would be to update the rooms with a few more outlets to charge electronics. The staff was very friendly and helpful and the breakfast was good. All in all excellent value.

Dear AKtraveller163 Thank you for the great review of our hotel! It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Carla.

A good stay in excellent location

Classificação TripAdvisor 4.0/5

Edson Minoru F Solo travel - 04/05/2018 Avaliação certificada TripAdvisor

The hotel is located in Vitacura, today the fashion town at Santiago. There are many cafes & restaurants nearby. The new shopping mall Casa Costanera is around 15 min by foot. The rooms are comfortable although the building needs some refurbishment. The staff is very friendly and helpful.

Dear Mr. Edson Minoru F, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. We hope your next visit will be as pleasant as the previous one. Feel always welcome to our hotel! Sincerely, Carla.

Friendly and eficient staff on a pratic location

Classificação TripAdvisor 4.0/5

210marioantonios Family - 17/01/2018 Avaliação certificada TripAdvisor

Located on a very practical main avenue at Vitacura, near large shopping centers and good restaurants . Clean installations and rooms, efficient and friendly staff. Easy parking on hotel. Good restaurant in house. Underpowered and noisy air conditioning system can cause poor cooling on hot days.

Dear 210marioantonios, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla.

Nice stay and very good location at one of the best places in Santiago de Chile

Classificação TripAdvisor 4.0/5

34erikf Couples - 28/07/2017 Avaliação certificada TripAdvisor

Nice reception, you feel well treathed, with good sorroundings and good views of the mountains. The bar and the restaurant are modern and nice, with a variety of plates and drinks (don't let to prove the wines). A very spacious room, climatized with all of the services you need during your stay. Very near to Parque Arauco Mall. It's not expensive and it worth the value that you pay. If I would go back? 100% sure.

Dear Mr. Erik F, Thank you for taking the time to share your positive experience through TripAdvisor. We are really glad that you enjoyed all our services and we will be waiting for your next visit to our hotel. Best regards, Kimberly - Asist. Calidad

Great Hotel.

Classificação TripAdvisor 5.0/5

paulgJ7635ZJ Business - 22/01/2017 Avaliação certificada TripAdvisor

Nice location. Good rooms and very helpful and caring staff. We arrived with two vehicles after a long drive from Argentina. The management helped facilitate the parking of our overweight vehicles without any fuss. They went beyond their call of duty.

Dear paulgJ7635ZJ! Thank you for the great review of our hotel through TripAdvisor! We are glad that you enjoyed your stay, it is always a pleasure to receive positive feedback! We will share your comments with our team and hope to see you again very soon. Sincerely, Carla - Enc. Calidad.

Clean, comfortable, excellent service.

Classificação TripAdvisor 5.0/5

johncA8743VX Business - 19/01/2017 Avaliação certificada TripAdvisor

This hotel was comfortable, clean, and provided excellent service. The restaurant meals were great, and reasonably priced. I would definitely choose this hotel again - many thanks to the friendly staff.

Dear johncA8743VX, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice day! Carla - Enc. Calidad.

quick Santiago

Classificação TripAdvisor 5.0/5

Vinhedo123 Business - 15/12/2016 Avaliação certificada TripAdvisor

very convenient for business trip. well located. nice and friendly people the restaurant has a good list of international food. also they have a well prepared list of wines in their celar. Also good option for people who is preparing to go to the mountains to the snow fielsds

Dear Vinhedo123, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We wish you a Merry Christmas and Happy New Year! Sincerely, Carla - Enc. Calidad,

The worst Novotel I stayed

Classificação TripAdvisor 3.0/5

rafaelmg2004 Couples - 01/12/2016 Avaliação certificada TripAdvisor

Check in was very good... BUT The hotel rooms are old, small bathroom and shower....... The pool closes before the time they inform you..... To use the sauna you have to PAY and schedule a time..... When I complained about the pool, they just ignored my complaint

Dear rafaelmg2004! Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla - Enc. Calidad.

Very nice.

Classificação TripAdvisor 4.0/5

Ana Paula M Business - 27/11/2016 Avaliação certificada TripAdvisor

Very nice experience in Novotel. Excellent location, good services in a restaurant, check in and check out. Good sleep quality and cleanliness. Breakfast was so good as well as the quality of food in the menu.

Dear Mrs. Ana Paula M, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla - Enc. Calidad.

Novotel Santiago Vitacura

Classificação TripAdvisor 3.0/5

Marcelo G Business - 31/10/2016 Avaliação certificada TripAdvisor

I didn't like the toilet being separated and far from the shower room and sink. Also, my shower door was broken and leaked water all over the shower room and into the bedroom. They didn't have half bottles of wine, which is complicated when you don't have anyone to share it with.

Good for business

Classificação TripAdvisor 4.0/5

Artie914 Business - 17/07/2016 Avaliação certificada TripAdvisor

Everything good, staff, service, internet, food. Room layout is poorly designed. Big room but you have to maneuver to get into and out of the bathroom which is too close to the bed. The safe is 30cms off the floor, tough to see inside. Coffee maker on a very small shelf. A lot of wasted space.

Dear Artie914, thank you for sharing your opinion by Tripadvisor. We will be working in the sense of making our hotel getting better, through opinions of our guests. Thank you very much for helping us with constructive feedback. We hope to see you soon. Best Regards, Carla – Enc. Procesos de Calidad

Comfort Stay

Classificação TripAdvisor 5.0/5

regianeramos65 Business - 03/05/2016 Avaliação certificada TripAdvisor

The room was clean, the internet service works well. Room service with good options. Good breakfast with a good selection of local fruit and juice. kindly service. For make it better my recommendation is to publish in the room , instruction in case of earthquake, it was happen in April 14th in the morning and I did not know how to procedure if I stay at the room or not. In my country this natural event was not common. It will be good have this safety information.

Dear regianeramos65. Thank you for the great review of our hotel. It´s always a pleasure to receive a positive feedback. In case of earthquakes, the hotel has communication of emergency, alarms, plus we have a team of emergency brigade that will help evacuate if necessary. We appreciate your suggestion and hope to see you soon. Best regards, Carla.

Nice Stay

Classificação TripAdvisor 4.0/5

stsato74 Family - 03/02/2016 Avaliação certificada TripAdvisor

Very good Hotel, support, attention and location, near to supermarkets, restaurants and Parque Arauco Mall, recommended for trip and for vacation. A little bit far from downtown but can visit using Turistik services.

stsato74, thank you very mucho for your comments. Luiz Segala

Great location

Classificação TripAdvisor 5.0/5

emmeyoh Couples - 13/01/2016 Avaliação certificada TripAdvisor

The hotel is well located near shopping (Parque Aurauco) and restaurants. Room and bathroom were clean and staff super friendly. The breakfast buffet was great, too. The parking garage underneath the hotel (included) was very convenient.

Dear emmeyoh, thank you very much for your comments. Luiz

Renovation

Classificação TripAdvisor 3.0/5

785jacobt Business - 03/11/2015 Avaliação certificada TripAdvisor

The NOVOTEL Santiago Vitacura needs an overhaul or refurbishment. Lobby and dining, inclusive of the bar area are OK. Rooms are like late 80 ties or nineties style. Roomsize is ok, shower/bath is dangerous. Food is good, service excellent.

Dear JacobT, thank you very much for your opinion. We have a plan for the next year work on the room's renovation. Luiz Segala

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