Novotel Santiago Vitacura

This hotel is a bit disappointing. I am a fan of Novotel but the rooms and service are below average. The hotel is missing the novotel experience. No desk to work at in the room, no extra’s like lotions.. the fitness area is poor.. The water pressure of the show is low, water temperature is unstable.. I was unlucky that I had a continuous noise in my room sounding like a overhyped washing machine and this never stops.. ask to do something about it nobody can helps..

we stayed here on our way to travel chile and one night on the way to fly home. it was a decent hotel. the first time we stayed we were on floor 4 and the rooms were very loud and outdated, this time we have stayed onthe 7th floor and the rooms are updated and the hallways are very modern. the included breakfast is really good as well. friendly helpful staff and a great pool area to hang out in also close to many ammenitities to get room supplies

Fantastic location, staff really helpfull, spacious and clean rooms. Fantastic breakfast, if I had to go back to a hotel I would choose Novotel Vitacura again. All the staff are very friendly, especially the reception.

Stayed here 3 nights in November 2019 in a standard room. Had booked 2 rooms as I was staying here with some friends. The hotel was able to accommodate us with rooms next to each other. Unfortunately, the hotel was being renovated, without a notice about this being posted on the hotel website nor was an email sent out to us prior to our stay to inform us of this. This meant that on 2 mornings we woke up to a lot of noise, which I think is unacceptable. The noise would keep going until later afternoon. I requested a room chance due to the noise, but the new room wasn't any better in this regard. Breakfast was disappointing with low quality and a limited spread. The orange juice was not orange juice. As a non-native English speaker, I am not sure what to call it, but it is one of those orange flavored concentrates that you can buy and mix with water. So it wasn't even orange juice from concentrate, but an orange flavored beverage made from concentrate. I have never seen this in a 4+ star hotel. At an Ibis, yes, but at a Novotel branded hotel, no. The gym was very basic and I would say that it wasn't even adequate for a short stay. A positive note is that in the wellness area they have 3 saunas at different temperatures and a steam room, which is also why I am not giving the hotel a 1-star review. Overall a quite run down hotel which I would not recommend.

We entered the Novotel when Corona lockdown was just in progress. We got a nice large room, large enough to stay for some hours. Got a second relaxing chair to make ourselves comfortable. We had 2 different bookings, due to the situation Staff made it possible to stay in the room. Still got the multiple drinking vouchers! Breakfast was delivered in the room. Excellent breakfast, a mini buffet on a tray. Very well done. The hotel is very close to an upscale supermarket where we bought our drinks, snacks and so on. Also very close to the upscale high street and shopping mall. Too bad for us all shops were closed due to Corona.